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Customer Service Advisor Full-time Job

EspaceProprio

Customer Service   Québec
Job Details

Does this sound familiar? Do you want to join a team that has been revolutionizing the world of real estate since 1997? What will your days look like in concrete terms? 
 
  

  • Making a difference in our clients ' sales projects by answering phone calls and supporting them in the sale of their property;   

  • Carry out follow-ups with our customers in order to advise them on the use of our products and services and offer them the best solutions for the success of their project.   

 

 
 

What do you need to be a Customer Service  Advisor ? 

  • For a full-time position: Be available Monday to Friday (8:30 a.m. to 5:00 p.m.); 

  • For a part-time position: Be available one evening per week (4:00 p.m. to 7:00 p.m.) as well as Saturday and Sunday (8:00 a.m. to 3:00 p.m.);  

  • A passion for customer service, because for you, it is important to make a difference;  

  • An approach based on listening and understanding customer needs ;   

  • Interpersonal skills ;  

  • A proactive and empathetic attitude to support clients in their sales project;

  • Some experience in customer service, at least enough to know that you like it;   

  • Great ease with computers;  

  • The ability to work from home at our Charny office (8389 avenue Sous-le-Vent). (Details about our hybrid work mode will be presented to you during the recruitment process).   

 

 

Benefits that make a real difference  

  • An hourly wage starting at $ 20.49 plus a $1 bonus if you are bilingual and a $2 bonus if you work evenings and weekends ;  

  • Recognition of relevant years of experience;  

  • The support of a team of senior advisors and colleagues to help you;  

  • A bonus system to highlight and reward your work; 

  • Paid mobile leave days upon starting your job; 

  • Access to an employee and family assistance program (PAEF );   

  • A telemedicine service ;   

  • An annual allowance of $200 for your sports and cultural activities;  

  • A day of paid leave during your move and for volunteering;  

  • Several discounts used so that you can carry out your real estate projects with complete confidence and at lower costs.  

 

And we don't stop there, because we really care about you:  

  • An integration process to quickly familiarize you with your work environment and our services;  

  • A work environment that prioritizes both your professional development and your personal growth;  

  • A social club that ensures your daily life with us is pleasant and stimulating;  

  • Collaborative teamwork where your wildest ideas are welcomed and even encouraged.

Customer Service Advisor

EspaceProprio
Québec - 366.44km
  Customer Service Full-time
Does this sound familiar? Do you want to join a team that has been revolutionizing the world of real estate since 1997? What will your days look like in concrete terms?       Makin...
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Nov 26th, 2024 at 14:31

Staff Pharmacist Full-time Job

Loblaw Companies Limited

Medical & Healthcare   Moncton
Job Details

 

This position reports to the Pharmacy Manager and is responsible for receiving, preparing and delivery of Rx accurately and timely. Ensuring adequate inventory levels to meet patient’s needs, and counsel with appropriate documentation to all patients. Provide friendly, positive and pro-active interaction with all internal and external customers as well create awareness and educate customers through public relations.


What you'll do

- Prepare, dispense and control medications accurately and timely to patients
- Ensure medication and over the counter supplements inventory levels is adequate to meet patients’ needs
- Counsel of patients in regards to new and additional medications in a friendly, positive and pro-active interaction
- Create awareness and educate customers through public relations (public health days, clinics, etc.)
- Provide timely and positive resolution to patient’s needs and Doctor’s requests/issues
- Review and control costs at all levels within Loblaw Pharmacy (dispensary)
- Provide on-going training for all new and existing Pharmacy colleagues (technicians, interns, students, IPG’s)
 

What you’ll need:


- Bachelor of Science, Pharmacy and a Class A Pharmacists license a must
- Superior customer relations skills and a strong sense of professionalism
- Excellent leadership and performance management skills required
- Proven ability to build the business using community based marketing strategies
- Excellent communication and interpersonal skills
- Strong problem solving skills including the experience formulating and executing action plans
- Strong personal computing skills, as well as knowledge of Healthwatch and/or KROLL Pharmacy Computer system a definite asset


If you want to join a fast-paced winning team and believe you can have an immediate impact, then we want to hear from you!

 

89 Trinity Dr, Moncton, NB

 

Apply today!

Staff Pharmacist

Loblaw Companies Limited
Moncton - 256.18km
  Medical & Healthcare Full-time
  This position reports to the Pharmacy Manager and is responsible for receiving, preparing and delivery of Rx accurately and timely. Ensuring adequate inventory levels to meet pat...
Learn More
Nov 22nd, 2024 at 13:48

Invoice Quality Administrator Full-time Job

Day & Ross Inc.

Administrative Jobs   Fredericton
Job Details

The Invoice Quality Administrator has experience and working knowledge in the Input, Rate and Billing functions.  Responsible to review, analyze and update probill information proactively to ensure customer invoices are accurate upon distribution. Must recognize repeat issues in the Invoice Audit, provide feedback and offer corrective solutions to Management.   

How You'll Help:

  • Review and process transactions within the Invoice Audit Programs for Billing and Rating accuracy
  • Validate key Billing data elements effecting the accuracy of the Invoice are correct.  Including Shipper, Consignee, Bill To, Pieces, Weight, Terms, Dimensions
  • Validate system generated rates; assign appropriate rates based on customer tariff agreements
  • Ensure additional services are invoiced accurately according to established tariffs
  • Interpret Bill of Lading information and accurately update the AS400 to create and/or revise an existing probill 
  • Work proactive Invoice Quality Reports to improve overall invoice accuracy, including:  US Cube Report, Extreme Length Prepaid/Collect
  • Work Invoice Quality Email Boxes  – Accessorial Updates, Unrated PROs, R&L Term Changes
  • Complete Direct Deposit
  • Process transactions from the EDI Audit Queue
  • Process Reweigh and Reclasses
  • Escalate issues within established guidelines to ensure accurate invoicing
  • Investigate and advise of potential Customer Deals and Invoice Audit rules that could be implemented in the AS400 to improve invoice accuracy
  • Maintain positive customer relationships, both internally and externally
  • Other related duties as may be required

 

Your Skills & Experience:

  • Minimum of secondary education
  • Post-secondary education in business administration or related field, an asset
  • A suitable combination of education and experience may be considered
  • Minimum one year experience in Billing/Rating Departments
    • Excellent verbal and written communication skills
  • Computer skills – accuracy, MS products including strong Excel skills; AS400 experience, an asset. Must possess the ability to learn new software
  • Demonstrated interpersonal and customer relationship skills
  • Strong analytical and problem solving skills, particularly numerical
  • Detail orientated with the ability to work accurately in a high volume, fast-paced environment.

Invoice Quality Administrator

Day & Ross Inc.
Fredericton - 229.06km
  Administrative Jobs Full-time
The Invoice Quality Administrator has experience and working knowledge in the Input, Rate and Billing functions.  Responsible to review, analyze and update probill information proa...
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Nov 22nd, 2024 at 10:00

Cleaner Full-time Job

BGIS

Hospitality   Dieppe
Job Details

Job Summary: As a member of the BGIS Sustainable Cleaning Solutions Team, you will be generally responsible for cleaning in a designated zone with an emphasis on quality control, health and safety & striving to exceed client expectations. 

Key Responsibilities: Functioning as a core member of the operational team and reporting to the Manager/ Supervisor as a Cleaner you may be required to perform some of the following tasks as required by the Manager/Supervisor and needs of the client:

  • Clean floors by sweeping, scrubbing, or vacuuming
  • Dry/wet mop (wash/scrub) and polish hard surface floors. (The washing/scrubbing of floors is done with handheld or auto scrubbers. In large open applications, automatic equipment may be used to perform these functions) 
  • Strip and finish hard surface floors manually or with power equipment when required 
  • Dry/wet mop (wash/scrub) and polish hard surface floors including washroom floors. (The washing/scrubbing of floors is done with handheld or walk behind buffing machines. In large open applications, automatic equipment may be used to perform these functions) 
  • Transport garbage from drop points to garbage bins or compactor 
  • Transport maintenance machinery, where necessary, between floors and job sites 
  • Cleans and stores equipment and machinery used
  • Cleans glass areas requiring ladders, scaffolding or other extension equipment to reach. 
  • Cleans washroom floors including stripping and finishing 
  • Cleans stairwells and elevator cabs where ladders are required 
  • Loads and unloads supplies and replenishes cleaning solutions
  • Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures
  • Other duties that management may assign 
  • Strip, seal, finish, and polish floors
  • Strip and finish hard surface floors manually or with power equipment when required 
  • Steam clean or shampoo carpets 
  • Notify managers concerning the need for major repairs or additions to building operating systems
  • Mix water and detergents in containers to prepare cleaning solutions, according to specifications
  • Strip, seal, finish, and polish floors
  • Steam clean or shampoo carpets
  • Remove snow and debris from sidewalks, driveways, or parking areas, using snowplows, snow blowers, or snow shovels, or spread snow melting chemicals.

Job Requirements:

  • Experience in performing various cleaning, housekeeping and maintenance activities in an institutionalized environment.
  • Experience in using floor maintenance machines, cleaning equipment, materials and solutions.
  •  Knowledge of the Occupational Health and Safety Act and the provisions that apply to this work including WHMIS.
  • Ability to lift, push and pull heavy items as well as climb ladders.
  • Excellent interpersonal skills with the ability to maintain cooperative working relationships with staff, clients and the general public.
  • Ability and willingness to work weekends, holidays and shifts as assigned as well as work in multiple locations.
  • Ability to follow verbal and written instructions, prepare and maintain manual and electronic records.

Licenses and/or Professional Accreditation

  • Must meet security clearance requirements, where applicable
  • Must have a valid Class G license (may be required)

Physical demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The employee must occasionally lift and/or move up to 25 pounds.

Cleaner

BGIS
Dieppe - 261.79km
  Hospitality Full-time
Job Summary: As a member of the BGIS Sustainable Cleaning Solutions Team, you will be generally responsible for cleaning in a designated zone with an emphasis on quality control, h...
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Nov 21st, 2024 at 13:09

Health, Safety & Environment Coordinator Full-time Job

BGIS

Medical & Healthcare   Québec
Job Details

The Health, Safety, and Environment Coordinator coordinates environmental and health program processes and activities to assist the team in maintaining compliance, mitigating and managing environmental, health and safety risks and improving related performance. This position is more required to manage environmental issues although some health and safety tasks can be assigned to the coordinator.

KEY DUTIES & RESPONSIBILITIES

Program Coordination 

  • Acts as the first point-of-contact for environmental and health inquiries and incidents.
  • Provides guidance to team members on environmental and health matters, and escalates inquiries, where appropriate
  • Coordinates the implementation of environmental, health and safety programs along with related processes, procedures and resources
  • Coordinates environmental, health and safety activities including but not limited to attending tenant OSH committee meetings, attending environmental committee meetings and activities, undertaking incident investigation and resolution, completing equipment and systems registration, developing emergency response procedures and business continuity planning activities, completing and delivering training, completing annual management system re-registration, managing data and generating reports, and conducting environmental compliance audits.
  • Researches environmental, health and safety matters; provides findings and recommendations.
  • Maintains and assists with the creation of environmental, health and safety documentation including but not limited to plans, processes, forms, logbooks, and procedures.
  • Create and maintain documentation including but not limited to instruction sheets, checklists, forms, and training materials.
  • Support construction activity teams (Projects and O&M) by creating, distributing, verifying and maintaining documentation such as work instructions, checklists, training materials
  • Conducts regular inspections of facilities to mitigate any Environmental regulatory issues and/or Health and Safety Concerns before an incident or service call is received.
  • Maintains business continuity and emergency management plans and procedures
  • Participates in field inspections, job observations, health, safety and environment audits and other types of reviews for the purpose of monitoring compliance to environmental and health regulations and identifying risks.  Provides findings about risks and suggestions for improvement.

Incident Investigation, Resolution & Reduction

  • Assists in the investigation and resolution of incidents including root-cause analysis and providing probable causes of incidents and recommendations for resolution
  • Coordinates the implementation of corrective and preventative measures
  • Assists in the identification and analysis of trends.  Communicates observations and provides suggestions for incident reduction measures

Audit Compliance, Data Maintenance & Reporting 

  • Maintains all environmental, health and safety data including but not limited to incident data, and regulatory and process compliance data within applicable databases and all other types of information storage systems
  • Assists in the audit of compliance records and all other environmental, health and safety data
  • Prepares and distributes various environmental, health and safety related reports including but not limited to incident reports
  • Experience with database development, programing and maintenance considered an asset
  • Other duties as assigned

KNOWLEDGE & SKILLS

  • Strong background in environmental management system development and administration, with knowledge of environmental regulations and environmental compliance auditing an asset.
  • Certification in one or more of the following – Certificate in Occupational Health & Safety; Certificate in Environmental Management through a Community College; University degree in Industrial Hygiene, Environmental Engineering, Environmental Sciences, Environmental Studies
  • 1 to 3 years of environmental, health and safety work experience
  • Understanding of environmental, health and safety regulatory requirements
  • Understanding of emergency management requirements
  • Strong organizational and coordination skills along with ability to coordinate multiple requirements (i.e. processes, activities, projects, emergency response procedures, etc.) simultaneously
  • Strong communication skills along with some ability to influence stakeholders
  • Strong administrative skills along with ability to maintain and report accurate data
  • Analytical and problem-solving skills
  • Ability to exercise good judgment
  • Able to work independently but provide strong support to the team as and when requested
  • Frequent trips to be expected on the different sites

Licenses and/or Professional Accreditation

Demonstrates an interest in attaining one or more of the following would be considered an asset:

Safety:

  • Canadian Registered Safety Professional from Board of Canadian Registered Safety Professionals
  • Certified Health & Safety Consultant from Canadian Society of Safety Engineering

Security: 

  • Physical Security Professional from ASIS International
  • Certified Protection Professional from ASIS International

Business Continuity:

  • Certified Business Continuity Planner from Business Continuity Management Institute

Health, Safety & Environment Coordinator

BGIS
Québec - 366.44km
  Medical & Healthcare Full-time
The Health, Safety, and Environment Coordinator coordinates environmental and health program processes and activities to assist the team in maintaining compliance, mitigating and m...
Learn More
Nov 21st, 2024 at 13:05

Night Customer Service Representative Full-time Job

Couche-Tard / Circle K

Customer Service   Québec
Job Details

Night attendant:

Salary (night): $19.45/h (Bonus included) + $500 retention bonus after 6 months

 

Why you should choose one of our repairers:

  • Family atmosphere;
  • Up to 20% off almost everything in store;
  • Scholarship program offering up to $1000 per year*;
  • Opportunities for advancement within the company;
  • Attractive corporate discounts*;
  • Flexible days off;
  • Years of Service Recognition Program;
  • Wearing jeans during working hours.

* Certain conditions apply

 

What will your daily life look like in one of our convenience stores:

  • Exceed customer expectations by welcoming them and providing prompt and accurate service;
  • Carry out transactions and ensure the cash register is balanced;
  • Authorize and monitor gas pumps (if applicable);
  • Take part in optimizing sales and store profitability;
  • Stocking shelves, rotating, facing and labeling products;
  • Take care of the supply of coffee and certain foods and pastries (if applicable);
  • Ensure the store is clean and attractive.

 

 

What we are looking for in one of our repairers:

  • Smiling people;
  • Good customer service skills;
  • Able to stand for long periods of time.
  • Able to lift and carry merchandise regularly, frequently and without assistance, as needed. Merchandise weight may vary up to 12 kg (25 lbs)

515 Boul Alphonse-Desjardins, Levis, QC G6V 5T3, Canada  R469363

Night Customer Service Representative

Couche-Tard / Circle K
Québec - 366.44km
  Customer Service Full-time
  19.45
Night attendant: Salary (night): $19.45/h (Bonus included) + $500 retention bonus after 6 months   Why you should choose one of our repairers: Family atmosphere; Up to 20% off almo...
Learn More
Nov 20th, 2024 at 21:37

Financial Advisor Full-time Job

Royal Bank Of Canada

Financial Services   Fredericton
Job Details

Job Description

***Successful candidate must be bilingual in both French and English Skill Sets***

 

 

What is the opportunity?

 

As an RBC Financial Advisor, you attract, nurture, and grow relationships with our high-value personal and small business clients, by adding value in the moments that matter to them. You provide our clients with proactive, professional advice and collaborate with RBC partners to help clients with their goals and key life events. As an expert advisor, you have a breadth and depth of expertise across everyday banking, investments and credit, with the ability to fulfill on a robust Advice Experience on both complex personal and business needs.

 

What will you do?

 

  • Consistently demonstrate empathy, kindness and take the time to understand circumstances, motivators and concerns in all interactions with colleagues and clients 
  • Communicate effectively to uncover client needs, deliver client centric advice, solutions and proactively resolve client concerns at first point of contact
  • Use your own advice capabilities, and those of the right partner in the RBC ecosystem to meet our clients entire suite of financial needs, both personal and business
  • Provide professional advice and education with an ability to address complex credit and investments, ensuring solutions recommended are appropriate for client needs and financial circumstances
  • Champion digital enablement by proactively educating our clients to self-serve, while leading with advice, serving through digital where possible and encouraging our clients to interact with us in their channel of choice.
  • Make good use of technology to connect with clients both virtually and face to face
  • Implement effective contact and relationship building strategies, that accelerate new client acquisition and retention in your local community
  • Collaborate with market-leading professionals in financial planning, retirement planning, mortgages, and business banking experts to ensure clients receive customized and relevant expert advice

What do you need to succeed?

Must-have

 

  • Valid Mutual Funds accreditation (Investment Funds in Canada or Canadian Securities Course)
  • Quebec – Completed Certificate of Achievement – Personal Finance, offered through the Canadian Securities Institute (i.e., Fundamentals of Personal Finance – Quebec, Investment and Taxation Fundamentals – Quebec, Insurance and Retirement – Quebec)
  • 1-2 years of proven sales experience in the financial services industry, handling credit and investments
  • Demonstrated ability to build trust and maintain long-term client relationships
  • Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.)
  • Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs.

.

 

 

Nice-to-have

 

  • Active in developing a solid network in the local community

 

What are the advantages for you?

 

We strive to meet the challenge of being our best mind, a progressive mindset to continue to grow and work together to provide trusted advice to help our clients thrive and thrive in communities. We care about each other, realize our potential, make a difference for our communities, and achieve mutual success.

 

  • Network and develop lasting relationships with students from diverse backgrounds across Canada
  • Participate in fun events and gamification challenges to help you build your career toolkit while enjoying a work-life balance.
  • Leaders who support your development with coaching and learning opportunities
  • Work in a dynamic, collaborative, progressive and high-performance team
  • Ability to make a difference and lasting impact
  • Enjoy a comfortable work environment with the ability to dress casually

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Job Skills

Advice Based Solutions, Client Centricity, Client Discovery, Communication, Critical Thinking, Curiosity, Data Analysis, Digital Literacy

 

 

 

Additional Job Details

Address:

9393 RUE MAIN:RICHIBUCTO

City:

RICHIBUCTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2024-11-07

Application Deadline:

2024-11-26

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Financial Advisor

Royal Bank Of Canada
Fredericton - 229.06km
  Financial Services Full-time
Job Description ***Successful candidate must be bilingual in both French and English Skill Sets***     What is the opportunity?   As an RBC Financial Advisor, you attract, nurture,...
Learn More
Nov 20th, 2024 at 12:19

Dock Worker Full-time Job

Day & Ross Inc.

Maintenance & Repair   Saint John
Job Details

Available Shifts:

  • 1am - 9am

At Day & Ross, our dock team is an important part of our business. As a Dock Worker, you’ll help us handle inbound and outbound customer freight and protect it from damage. You'll also help us keep a safe and clean work environment on the dock.

How You’ll Help: 

  • Handle big and bulky freight on the dock, both on and off a forklift.
  • Follow TDG, WHMIS, and company policies, as well as any customer requirements.
  • Pay attention to the details. Receive and ship freight accurately and efficiently.
  • Other duties as required.

Your Skills & Experience: 

  • High school diploma or GED
  • Previous transportation or dock experience is preferred
  • Willingness and ability to lift up to 75 lbs. 
  • Ability to wrk efficiently with little to no supervision 

Perks & Benefits:

  • A company-matched pension plan
  • Benefits and extended health care, including medical and dental
  • Career growth opportunities
  • Safety-focused workplace

This role includes physical labour (bending, crouching, etc.), loud machines, and operating a forklift in a busy area.

Dock Worker

Day & Ross Inc.
Saint John - 308.21km
  Maintenance & Repair Full-time
Available Shifts: 1am - 9am At Day & Ross, our dock team is an important part of our business. As a Dock Worker, you’ll help us handle inbound and outbound customer freight and...
Learn More
Nov 18th, 2024 at 17:08

Driver Full-time Job

Canadian Blood Services

Transportation & Logistics   Saint John
Job Details

Application deadline: posted until filled 
Application requirements:

  • Your up-to-date resume.
  • We recommend you save a copy of the job posting for reference throughout the recruitment process.

 

The Logistics team is responsible for supporting Canadian Blood Services by utilizingbest practices to ensure the safe transportation of personnel, donors, equipment, blood products and supplies. Our Drivers do more than drive.In this role, you will assist in setting up booths, tables, and other equipment to ensure mobile donor events are ready for use in addition to transporting people and products integral to Canada’s Lifeline.

Formula for success

  • Utilizing your experience with driving and transportation you will ensure that blood and blood products are transported in accordance with safety measures and procedures and are kept at an appropriate temperature. You will also ensure the safety of employees, donors and/or volunteers travelling with you. 
  • Drawing on your knowledge of safe transportation procedures and your attention to detail, you will conduct pre-trip inspections to ensure equipment is in proper working order, and accurately complete all required documentation. 
  • Leveraging your customer service skills, you will assist the collections team by greeting and helping donors book or rebook appointments as required. 
  • You will assist with setting up systems and Wi-Fi connections for mobile events by utilizing your familiarity with technology and aptitude for learning new programs.  
  • Utilizing your superior interpersonal and communication skills you will work with staff to carry and set up/dismantle equipment and supplies. You will also load and unload equipment and supplies at donor centre sites and upon return to centre.

Desired education and skills

  • Completion of high school diploma or equivalent. 
  • Must possess a valid New Brunswick, Class 2 drivers license and a clean commercial drivers abstract from within the last 30 days. 
  • Minimum 24 months verifiable professional driving experience as a commercial vehicle driver, within the last 3 years. 
  • Basic computer skills and the ability to learn new systems and programs. 
  • A willingness to learn procedures in a regulatory environment. 
  • Ability to communicate effectively in English. A second language is considered an asset.

What we offer you

  • Safe vehicles are provided with stringent maintenance schedules and inspections. 
  • Payment in lieu of vacation.
  • Payment in lieu of holidays.
  • Premiums paid according to the collective agreement.
  • Defined benefitpension plan. 
  • Employee discounts, wellness program, professional resources. 
  • Variety in your job, including ongoing training and development.

What you can expect

  • Shifts/hours - must be flexible to accommodate assigned shifts which are based on operational needs; length of shifts varies according to the event which takes place at Canadian Blood Services fixed and mobile donor centers. Shifts include days, evenings, overnights and statutory holidays. Must be able to attend multiday mobiles (away for 3 days). 
  • There will be no long haul or cross border driving required. 
  • Travel to Moncton, and mobile events all over New Brunswick. 
  • Physical capability to load, unload, push and carry heavy clinic equipment and supplies. This will include stooping, kneeling, crouching, lifting up to 23kg (50 lbs), pulling, and pushing up to 136 kg (300 lbs.) on a wheeled platform.  
  • Strong culture of mutual respect and integrity.

Driver

Canadian Blood Services
Saint John - 308.21km
  Transportation & Logistics Full-time
  25.13
Application deadline: posted until filled  Application requirements: Your up-to-date resume. We recommend you save a copy of the job posting for reference throughout the recruitmen...
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Nov 18th, 2024 at 15:53

Senior Information Security Analyst Full-time Job

Day & Ross Inc.

IT & Telecoms   Fredericton
Job Details

The Senior SOC Analyst will be responsible to provide information security risk support to enable our business to make smart, risk-based decisions on technology and business investments that have a successful impact on that information security posture. This role will be important to deliver risk management support and advisory across the organization reporting directly to the Sr. Manager of Cybersecurity.

 

How You'll Help:

  • Develop and maintain repeatable and effective security incident response and/or threat management and/or network security management processes.
  • Establish consistent security incident response and/or threat management and/or network security management practices and measures within each participating department (build, document, train, manage deployment, etc.).
  • Lead and mentor Day & Ross IT and business stakeholders on security practices, specifically effective security incident response and/or threat management and/or network security management processes.
  • Lead the program to ensure the scope of change management governs security incident response and/or threat management and/or network security management processes as defined in standard operating procedures.
  • Ensure security incident response and/or threat management and/or network security management documentation is in line with the actual policies and procedures. 
  • Manage audit of change management, ensure necessary reporting and work with auditors to ensure audit compliance.
  • Lead or support (as required) the deployment delivery on projects/systems of low to high complexity.
  • Actively engages the external service providers that deliver the outsourced services to ensure maximum adherence to agreed service metrics, while aiming for improvement of service and staff performance, end-user satisfaction and collaboration among service providers.
  • Develop and maintain repeatable and effective security incident response and/or threat management and/or network security management processes.
  • Establish consistent security incident response and/or threat management and/or network security management practices and measures within each participating department (build, document, train, manage deployment, etc.).
  • Lead and mentor Day & Ross IT and business stakeholders on security practices, specifically effective security incident response and/or threat management and/or network security management processes.
  • Lead the program to ensure the scope of change management governs security incident response and/or threat management and/or network security management processes as defined in standard operating procedures.
  • Ensure security incident response and/or threat management and/or network security management documentation is in line with the actual policies and procedures. 
  • Manage audit of change management, ensure necessary reporting and work with auditors to ensure audit compliance.
  • Lead or support (as required) the deployment delivery on projects/systems of low to high complexity.
  • Actively engages the external service providers that deliver the outsourced services to ensure maximum adherence to agreed service metrics, while aiming for improvement of service and staff performance, end-user satisfaction and collaboration among service providers.

 

Your Skills & Experience:

  • University degree (computer sciences and/or engineering) highly desirable.
  • Must have a current CISSP or related advanced IT security certification.   
  • A broad knowledge of information security principles, and industry standards such as NIST, ISO 27002 and SANS-20. 
  • Will have minimum least eight years of IT work experience related to the service operations function in an environment similar in size and complexity.
  • Demonstrable and recent experience in leading Security Operations activities
  • Functional knowledge of common security certifications (i.e. ISO 27001, SOC1, and SOC2) and ability to glean significance from findings identified in these reports
  • Demonstrate knowledge with information security principles, and industry standards. Significant understanding of FAIR quantitative risk analysis, NIST, ISO/IEC series of standards, SANS-20 and COBIT 
  • Demonstrated experience in leading complex information Security design and deployment gained through 5-8 years of progressively more responsible work.
  • Knowledge of board range of security management tools inclusive of SIEM, network and vulnerability testing tools.
  • Broad knowledge across all areas of the Technology Architecture domain including Data Center, Data Storage Technologies, Virtualization, server platforms (Unix/Linux, Windows, AS400), Desktop, mobility solutions, monitoring/management, data protection, high availability/clustering, network (WAN/LAN/WLAN etc.), Security (Firewall, IDS/IPS, VPN etc.), etc.
  • Understanding of Information Security Technologies deployed (QRadar, Tenable, Microsoft Security, Cisco Security, zScaler)
  • Previous service deployment/delivery/service management experience
  • Experience presenting and explaining design and information security concepts to non-technical users.
  • Excellent written and verbal communication skills, including the ability to effectively communicate security- and IT risk-related concepts to technical and non-technical audiences.
  • Able to successfully prioritize and manage to completion multiple tasks and deliverables.
  • Excellent written and verbal communication skills, with experience presenting and explaining complex design, information security concepts and IT risk-related concepts to technical and non-technical audiences. 
  • Able to successfully prioritize and manage to completion multiple complex tasks and deliverables.
  • Act as security risk “ambassador” to both internal and external customers. Provide guidance and leadership to other risk management team members. Aptitude to understand business needs and deliver high-quality, prompt, and efficient service.

Senior Information Security Analyst

Day & Ross Inc.
Fredericton - 229.06km
  IT & Telecoms Full-time
The Senior SOC Analyst will be responsible to provide information security risk support to enable our business to make smart, risk-based decisions on technology and business invest...
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Nov 14th, 2024 at 12:13

Bilingual Customer Experience Specialist Part-time Job

Air Canada

Customer Service   Québec
Job Details

The opportunity 

Right now, Air Canada is looking for Customer Experience Specialists to join our team at the Quebec Airport. In this customer-facing position, you will play an important part in ensuring that all flights are ready for secure and on-time departures by assisting passengers at airport counters and gate locations. 

 If you’re enthusiastic, caring, and love working with people then you could be just moments away from landing your perfect role. 

What your day-to-day looks like: 

As a Customer Experience Specialist at the Quebec City airport, you will be part of a vibrant and diverse team representing Air Canada as Ground Hosts and Hostesses. You will also: 

  • Conduct customercheck-in, and prepare and issue boarding passes 
  • Assist pre-boarding customers and provide information on flight schedules and routes 
  • Assistcustomersrequiring special assistance throughout the customer journey, ensuring their timely and safe transport to their designated gates or baggage claims 
  • Active movement throughout the airport to attend to the assigned work area 

 Take a look at this video to find out more about the Customer Experience Specialist role:https://youtu.be/aTKy5mJ3fdE 

 Your benefits 

 As one of the leading employers in Canada, we like to ensure our employees are well rewarded with arange of benefits including:

  • Air Canada staff love to travel and we have one of the most generous employee travel programs in the industry. You will be eligible for travel privileges for yourself and other eligible persons once you’ve completed twenty-eight (28) weeks of service.
  • We value your wellbeing which is why we offer a wide variety of benefit plans, including health and dental, for you and your family
  • Training and development tools to help unlock your full potential.

Qualifications

Skills and experience required

  • Availability to attend and successfully pass a five (5) to six (7) weeks full-time paid
  • Availability to work in shifts
  • Previous customer service experience
  • Excellent communication and teamwork skills
  • Proven problem resolution skills and the ability to effectively multi-task
  • The ability to work within strict timelines in order to maintain on-time departures
  • Eligible to work in Canada
  • Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations. Please refer to Transport Canada site for more details.

 Linguistic Requirements

Priority will be given to candidate's bilingual in English and French. Moreover, strong consideration will also be given to candidates fluent in English and one or more of the preferred languages: Japanese, Korean, Cantonese, Mandarin, Spanish, Italian, German, Arabic, Hebrew, Portuguese, Greek, Hindi, Punjabi. Air Canada, operating in a global industry and serving customers from all over the world, strives to offer all of its customers a positive and memorable travel experience.

Bilingual Customer Experience Specialist

Air Canada
Québec - 366.44km
  Customer Service Part-time
The opportunity  Right now, Air Canada is looking for Customer Experience Specialists to join our team at the Quebec Airport. In this customer-facing position, you will play an imp...
Learn More
Nov 13th, 2024 at 16:26

Health, Safety & Environment Assistant Full-time Job

BGIS

Medical & Healthcare   Québec
Job Details

The Health, Safety, and Environment Assistant coordinates environmental and health program processes and activities to assist the team in maintaining compliance, mitigating and managing environmental, health and safety risks and improving related performance. This position is more required to manage environmental issues although some health and safety tasks can be assigned to the assistant.

KEY DUTIES & RESPONSIBILITIES

Program Coordination 

  • Acts as the first point-of-contact for environmental and health inquiries and incidents.
  • Provides guidance to team members on environmental and health matters, and escalates inquiries, where appropriate
  • Coordinates the implementation of environmental, health and safety programs along with related processes, procedures and resources
  • Coordinates environmental, health and safety activities including but not limited to attending tenant OSH committee meetings, attending environmental committee meetings and activities, undertaking incident investigation and resolution, completing equipment and systems registration, developing emergency response procedures and business continuity planning activities, completing and delivering training, completing annual management system re-registration, managing data and generating reports, and conducting environmental compliance audits.
  • Researches environmental, health and safety matters; provides findings and recommendations.
  • Maintains and assists with the creation of environmental, health and safety documentation including but not limited to plans, processes, forms, logbooks, and procedures.
  • Create and maintain documentation including but not limited to instruction sheets, checklists, forms, and training materials.
  • Support construction activity teams (Projects and O&M) by creating, distributing, verifying and maintaining documentation such as work instructions, checklists, training materials
  • Conducts regular inspections of facilities to mitigate any Environmental regulatory issues and/or Health and Safety Concerns before an incident or service call is received.
  • Maintains business continuity and emergency management plans and procedures
  • Participates in field inspections, job observations, health, safety and environment audits and other types of reviews for the purpose of monitoring compliance to environmental and health regulations and identifying risks.  Provides findings about risks and suggestions for improvement.

Incident Investigation, Resolution & Reduction

  • Assists in the investigation and resolution of incidents including root-cause analysis and providing probable causes of incidents and recommendations for resolution
  • Coordinates the implementation of corrective and preventative measures
  • Assists in the identification and analysis of trends.  Communicates observations and provides suggestions for incident reduction measures

Audit Compliance, Data Maintenance & Reporting 

  • Maintains all environmental, health and safety data including but not limited to incident data, and regulatory and process compliance data within applicable databases and all other types of information storage systems
  • Assists in the audit of compliance records and all other environmental, health and safety data
  • Prepares and distributes various environmental, health and safety related reports including but not limited to incident reports
  • Experience with database development, programing and maintenance considered an asset
  • Other duties as assigned

KNOWLEDGE & SKILLS

  • Strong background in environmental management system development and administration, with knowledge of environmental regulations and environmental compliance auditing an asset.
  • Certification in one or more of the following – Certificate in Occupational Health & Safety; Certificate in Environmental Management through a Community College; University degree in Industrial Hygiene, Environmental Engineering, Environmental Sciences, Environmental Studies
  • 1 to 3 years of environmental, health and safety work experience
  • Understanding of environmental, health and safety regulatory requirements
  • Understanding of emergency management requirements
  • Strong organizational and coordination skills along with ability to coordinate multiple requirements (i.e. processes, activities, projects, emergency response procedures, etc.) simultaneously
  • Strong communication skills along with some ability to influence stakeholders
  • Strong administrative skills along with ability to maintain and report accurate data
  • Analytical and problem-solving skills
  • Ability to exercise good judgment
  • Able to work independently but provide strong support to the team as and when requested
  • Frequent trips to be expected on the different sites

Licenses and/or Professional Accreditation

Demonstrates an interest in attaining one or more of the following would be considered an asset:

Safety:

  • Canadian Registered Safety Professional from Board of Canadian Registered Safety Professionals
  • Certified Health & Safety Consultant from Canadian Society of Safety Engineering

Security: 

  • Physical Security Professional from ASIS International
  • Certified Protection Professional from ASIS International

Business Continuity:

  • Certified Business Continuity Planner from Business Continuity Management Institute

Health, Safety & Environment Assistant

BGIS
Québec - 366.44km
  Medical & Healthcare Full-time
The Health, Safety, and Environment Assistant coordinates environmental and health program processes and activities to assist the team in maintaining compliance, mitigating and man...
Learn More
Nov 12th, 2024 at 16:17

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