All jobs within 500 km around Caledon

As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their day-to-day banking needs. As a Client Service Representative, whether it’s answering questions, assisting with transactions, or proactively connecting clients with the right team members, you’ll be the first line of support as clients work towards their financial goals. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance. 

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time. 

How you'll succeed

• Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them reach their goals.

• Problem solving - Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to create a better solution together.

• Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

Who you are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.

• You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.

• You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.

• You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.

• You engage with your heart and mind. You care about people and respect different perspectives. You listen to and learn from the experiences of others.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Pickering-1895 Glenanna Road

Employment Type

Regular

Weekly Hours

15

Skills

Client Issue Resolution, Client Relationship Management, Customer Experience (CX), Digital Literacy, Empathy, Financial Products, Interpersonal Communication, Standards Compliance, Transaction Services

Medcan is recruiting for a Casual Front Desk Associate for our high-performance service team. The position requires high energy and enthusiasm, an appreciation for detail, an outstanding level of client service and great organizational skills. The ideal candidate is a client focused professional with excellent communication skills, a great attitude, and some flexibility in their schedule. The role is responsible for monitoring and facilitating the flow of patients through the Clinic and for coordinating with other clinic staff to ensure an exceptional delivery of service.

The Accountabilities:

• Welcoming and greeting clients, guiding clients throughout their visit and checking clients in an out of their appointments

• Processing payments for appointments and products

• Ensuring all appropriate patient forms are completed

• Open and close procedures including next day preparation

• Scheduling appointments and booking referrals for clients

• Inventory of Reception supplies

• Back up for the Concierge team and related tasks.

• Clinic Flow Desk coverage including managing patient and staff flow

• Responding to all client issues and enquiries

• Problem solve in a fast-paced environment

• Troubleshooting

• Maintain a good working relationship with other departments to ensure an outstanding client experience

• Liaison with all clinic departments

• Respond to staff and client inquiries via email

The Requirements:

• Prior experience in similar role

• Four Star Hotel experience or a hospitality education is an asset

• Education in health or a related discipline is an asset

• Strong organizational and time management skills

• Excellent verbal and written communication skills

• Intermediate level skills in MS Office

• Exceptional customer service skills

• Ability to multi-task

• Ability to work well in a team environment

• Ability to foster relationships outside of the Reception team

This is a casual position currently scheduled on Saturdays and occasional weekdays located at our Toronto office at 150 York St. Applicants must be available to work in-clinic between the hours of 6:30am-7:00pm.

Medcan is recruiting for a Nurse Consultant to join the team. The ideal candidate is a Registered Nurse with experience in a similar nursing role and exceptional communication and client service skills.

The Nurse Consultant acts as the main point of contact for our patients providing guidance, education and support to our client population. The role works closely with a small multi-disciplinary team of physicians and coordinators to provide timely communication of results and follow up care to the client.

The Nurse Consultant role also involves facilitating specialist appointments and diagnostic imaging within North America (Case Management). The majority of this role involves telephone and e-mail communication with clients; there is little face-to-face patient interaction in the role.

The Accountabilities:

• Primary point of contact for clients which may include providing clients with education and guidance regarding healthy lifestyle, navigation of the health care system, and support and counseling regarding new diagnoses.
• Arrange and coordinate appointments with specialists and diagnostic facilities.
• Coordinate follow up care for clients including scheduling appointments and providing follow up care such as results and prescription renewals.
• Communication and explanation of results
• Case Management
• Triage prospective client calls
• Rotational weekend/evening pager coverage
• Coordinate with others team to ensure exceptional delivery of service for all clients

The Requirements:

• Registered Nurse in good standing with Ontario College of Nurses
• Current CPR-Healthcare certificate
• 1-5 years nursing experience
• Excellent written and verbal communication skills
• Great organization and time management skills
• Intermediate level in MS Word, Excel and Outlook

This is a short-term contract role with full-time hours scheduled primarily Sunday through Thursday until end of March 2025. This position is primarily remote with occasional visits to 150 York St. for meetings and trainings.

Our Benefits:

Medcan’s philosophy of Live Well, For Life applies not only to our clients, but also our valued staff members. We provide paid Wellness Days along with a variety of programs to help our employees manage their mental and physical well-being. We offer special employee rates on fitness sessions, in-house specialty services, and a complimentary membership to our clinic to name a few.

Requirements:

Languages: Candidates must have knowledge of the English or Mandarin Language
Education: Candidates need standard educational qualifications such as Bachelor’s degree or equivalent experience
Experience: Candidates don’t need experience although having experience is an asset

Candidate Status:

• Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
• Candidate must have legal authorization (Work Permit) to work in Canada
• If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details

By email
hr@cicollege.com

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate or equivalent experience
Experience: Candidates should have experience of 1 to less than 7 months

Candidate Status:

• Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
• Candidate must have legal authorized (Work Permit) to work in Canada
• If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

Responsibilities:

• The candidates should be able to clean, trim and polish nails
• The candidates should be able to perform cashiering duties
• The candidates should have nail art technics
• The candidates should be able to do manicures, and pedicures

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through below mentioned details.

By email
dknailsandspa@yahoo.ca

CLOSING DATE:  August 22, 2024

AREA OF RESPONSIBILITY:

Reporting to the Foreperson, Vehicle Maintenance, rebuilds/repairs all Transit vehicles and equipment to ensure safe operation.

• Repairs all Transit owned vehicles including, diesel and gasoline engines, brakes, transmissions, tires, etc. Performs minor body and glass repairs as needed.
• Operates computerized diagnostic equipment including printer and conducts road tests to determine vehicle repairs required. Transports vehicles to/from outside repair facilities, streets and roads, etc.
• Performs daily running repairs and scheduled maintenance inspections.
• Performs service calls, repairing vehicles on-site as needed to transport to garage.
• Operates cutting and welding equipment as needed.
• Familiar with air systems, hydraulic systems (transmissions, fluid fans).
• Diagnoses and repairs hydraulic equipment on transit vehicles; checks, repairs, and replaces pumps, valves, oil and related parts.
• Cleans vehicle body and engines to facilitate repairs. Installs decals, mats, safety and first aid equipment, etc.
• Prepares list of required repair parts for the foreman.
• Modifies or fabricates equipment according to user Department specifications.
• Completes paperwork, e.g. individual time sheets, record of work performed, inspection certificates, etc.
• Maintains up-to-date knowledge of equipment & procedures. Attends training sessions, reviews manuals, etc.
• Performs preventative maintenance/seasonal overhauls on all vehicles.
• Performs semi annual and annual inspections as per the Ministry of Transportation Motor Vehicle Inspection Station Guidelines.
• Performs other similar and related duties to this position, as assigned.

SELECTION CRITERIA:

EDUCATION:

• Grade 12 education or equivalent secondary education as established by the Ontario Ministry of Education.

REQUIRED EXPERIENCE LICENCES & CERTIFICATIONS:

• 5 years experience repairing heavy trucks and/or buses.
• Experience with Transit buses and highway coaches would be an asset.
• Experience working with Detroit Diesel and Allison Transmission power packages, DDEC, ATEC, Cummins and Voith electronic controls and Cummins and Voith power packages.
• A valid Ontario Truck & Coach Certificate 310T in good standing
• A current class CZ license in good standing, or the ability to upgrade an existing class G driver’s license to a class CZ license.
• A current forklift operator’s certificate, or the ability to obtain a forklift operator’s certificate.

OTHER SKILLS AND ASSETS:

• Must own a full complement of hand tools.
• Able to work shifts and variable hours.
• Able to handle physical demands of the job.
• Able to work outside and in all weather conditions.
• Exceptional communication and interpersonal skills with an emphasis on customer service.
• Strong time management and organizational skills.
• Able to work independently and as part of a team in a fast-paced environment.
• Able to wear required personal protective equipment and use appropriate safety equipment to complete job tasks in a safe manner.

                 LI-AV

**Various tests and/or exams may be administered as part of the selection criteria.

Interview:  Our recruitment process may be completed with video conference technology.

The General Repair Technician II is a mid entry level position, responsible for assisting other technicians, performing maintenance and repair, routine services on non-technical facility components (i.e. walls, floors, etc.). The Technician II is also responsible for performing work in accordance with established processes and practices and for complying with internal and external requirements including but not limited to environmental, health and safety, fire protection.

KEY DUTIES & RESPONSIBILITIES

Troubleshooting

• Provides observations about facility, facility mechanical and electrical equipment and systems conditions and deficiencies and provides suggestions for enhancement and repair.

Maintenance

• Performs work in accordance to established processes and practices.
• Complies with all internal and external requirements including but not limited to environmental, health and safety, fire protection.
• Performs regular facility technical and non-technical component monitoring and inspection.
• Responds to routine service requests and performs preventative and corrective maintenance.
• Operates facility mechanical, electrical and other systems
• Manages work order life cycle progressing the work form dispatched through to completion and records resolution data within service maintenance management database. Ensures work completed meets quality, contract response and all other requirements
• Assists in the implementation of preventative maintenance (PM) program. Ensures that deficiencies are identified, recorded and escalated, and that related documents are maintained.

Client Relations

• Assists in enhancing tenant and customer satisfaction and maintaining positive relations through manner in which work is performed and services delivered.

Administration

• Records resolution data within service maintenance management database. Ensures work completed meets quality, contract response and all other requirements.
• Receives, tracks, monitors and reports status of maintenance and repair work within service maintenance management database.  Initiates documents to obtain formal approval of work required
• Participates in and assists with facility-related projects.
• Ensures the manner in which work is performed is in compliance with corporate and legislated policies, procedures, practices and guidelines related to environmental, health and safety, fire protection and any other applicable requirements.
• Maintains all assigned tools and arranges for repair and replacement where required
• Submits all expenditures on a timely basis.
• Other duties as assigned

KNOWLEDGE & SKILLS

• High school diploma or equivalent
• Minimum 3 years of facility operations and maintenance work experience
• Knowledge of processes and practices relating to facility operations and maintenance
• Ability to maintain, troubleshoot and repair non-technical facility components
• Ability to provide observations about facility conditions and deficiencies and provide suggestions for enhancement and repair
• Ability to research, learn, and gain greater proficiency in applying on-the-job—fire, life, and building codes and standards
• Possesses a strong environment, health and safety mindset. Ability to perform work in a safe manner
• Strong client-service orientation along with a high sense of urgency
• Effective communication skills for the purpose of data relay, exchange, feedback, and clarification
• Basic knowledge and understanding of Building Automation Systems (BAS)
• Ability to read understand and interpret technical drawings and information
• Self-motivated
• Computer literacy
• Demonstrated maintenance and repair skills
• Must be able and willing to work shifts, be available for on-call/stand-by and emergency call outs as they arise
• Must be willing to wear personal protective equipment
• Must meet enhanced security clearance requirements
• Valid drivers’ license

Licenses and/or professional accreditation 

• Demonstrate an interest in obtaining a diploma or a certificate, or be in the process of obtaining one.
• Meet the requirements for a higher security clearance.
• Any one of the following are considered an asset:
  • Building Operator Certification or equivalent through an accredited institution preferred
  • Building Systems Maintenance Certificate (SMC)
  • Systems Maintenance Administrator (SMA)
  • Systems Maintenance Technician (SMT)
  • Facilities Technician Certification
  • Working towards a trade license, an asset
  • Working towards Building Environment Systems (BES) Operation Class 1

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds . We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

The Intermediate Financial Analyst (FA II) provides complex transactional support for a process within an accounting cycle and/or full cycle accounting support. Understands the impact of transactions on financial results and can be proactive to recommend necessary actions and can communicate with stakeholder about transactions, processes and analysis. Provides analysis for areas such as planning, forecasting, reporting and audit and process improvements.
 

KEY DUTIES & RESPONSIBILITIES 
 

Treasury Management

• Supporting in opening and closing bank accounts.
• Updating and documenting user access and privileges for each online banking platform.
• Coordinating surety bonds and letters of credit on an ad hoc basis.
• Setting up transactions within each online banking platform on an ad hoc basis.

Accounting

• Intermediate transactional support for a process within an accounting cycle.
• Ability to complete and resolve assigned intermediate account reconciliations independently.
• Identifies complex issues and resolves basic transactional accounting discrepancies.

Accounting Policy

• Understand GAAP requirements relevant to the financial cycle or portfolio supported.

Audit Support and Controls

• Intermediate understanding of internal/client control requirements.
• Maintains accurate and complete records for audits.
• Gathers audit support data upon request.

Financial Systems

• Intermediate level knowledge of current accounting systems and MS Office suite of software.
• Basic understanding and ability to document the transactional and financial data flows between relevant financial systems.
• Able to work with IT and operational teams on intermediate system setups.

Planning / Forecasting

• Prepares standard forecasts (internal and external) with the appropriate back-up (including assumptions and calculations).
• Responsible for partnering with internal stakeholders in preparation of standard forecasts.

Analysis

• Prepares in-depth financial analysis (recurring and ad-hoc) and makes recommendations to Internal Stakeholders.

Reporting

• Preparation of internal reports.
• Provide input and support for external reports.
• Prepares basic business cases and provides input to intermediate business cases.

Scope/Complexity

• Single, high volume or multiple, low volume portfolios.
• With some complex transactions.

Interaction with Stakeholder

• Some Stakeholder interaction with transactional level data and for the purpose of Stakeholder reporting.
• Generate transactional data and ad-hoc analysis to support operational decision making, with recommendations.

Financial Management / Contract Interpretation

• Basic understanding of financial obligations of portfolio.
• Ensures delivery of contract/portfolio deliverables of a financial nature in a timely and efficient manner, in areas of less complexity.
• Supports the monitoring of performance and assists in action plans.
• Seeks guidance on contract/portfolio financial terms and conditions for assigned accounts.

Process Adherence / Implementation

• Understand intermediate business processes and ensures compliance and ensures appropriate documentation.
• Can identify and escalate gaps.

Problem Solving

• Identification of basic issues or discrepancies.

Technical and Business Knowledge

• Has gleaned a basic understanding of the industry and business which they support.
• Has established professional working relationships with operational counterparts in support of transactional processes.

KNOWLEDGE & SKILLS

• Ability to identify complex and resolve basic transactional accounting discrepancies.
• College/University graduation or professional certification (e.g., CPA, CMA, CGA or equivalent courses).
• Minimum of 3-5 years of work-related experience.
• Ability to identify and recommend process improvement opportunities at an account level following GAAP procedures.
• Ability to communicate basic accounting principles to support procedures and to explain financial results within the team and to internal customers.
• Ability to prepare memos, provide variance explanations and input to process documentations, and write summaries of findings and recommendations.
• Intermediate level knowledge of current accounting systems and MS Office suite of software.

Licenses and/or Professional Accreditation

• Registered in an Accounting designation program (CGA, CMA).

BGIS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.

Posting Period: to 21-AUG-2024
 

Reporting to the Manager, Finance & Business Services, the Supervisor, Financial Services, implements detailed plans and recommends policies/procedures regarding Housing Secretariat financial requirements with respect to financial accounting, accounts receivable, accounts payable and purchasing/procurement and supervises, motivates and trains assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others. He/she also supervises the day-to-day operation of all assigned staff including the scheduling, assigning and reviewing of work. Authorizes and coordinates vacation and overtime requests. Monitors and evaluates staff performance, approves salary increments, and recommends disciplinary action, when necessary.

Major Responsibilities:

• Supervises, motivates and trains assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
• Supervises the day-to-day operation of all assigned staff including the scheduling, assigning and reviewing of work. Authorizes and coordinates vacation and overtime requests. Monitors and evaluates staff performance, approves salary increments, hears grievances and recommends disciplinary action when necessary.
• Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
• Coordinates and administers year-end closing procedures and year-end journal entries.
• Prepares year-end financial statements for liabilities, expenditure and reconciliations.
• Initiates adjustments, reclassifications and reallocation of expenditures & revenues, and approves journal entries for posting to the General Ledger.
• Oversees divisional expenditures ensuring revenue accounting entries and accruals are processed in a timely and accurate manner.
• Ensures compliance with corporate policies and procedures with respect to revenues and receivables and that adequate internal controls are in place to safeguard the revenues and receivables for the service areas.
• Provides accounts analysis for the service areas to ensure revenues are appropriately recorded and that significant revenues are identified and reviewed.
• Ensures the reconciliation of financial data in the Financial Information System (SAP) with various service area revenue sub-systems and deposit accounts for accuracy and completeness.
• Prepares management information reports on a need basis and provides advice and support relating to the areas of responsibility.
• Performs internal audits and prepares responses to audit queries and recommendations related to job responsibilities.
• Ensures payroll, purchasing and financial transactions are recorded in a timely and accurate manner.
• Ensures established administrative and financial policies are applied consistently throughout the division and changes are communicated to all levels of divisional staff.
• Supervisesthe process of forecasting and monitoring the levels of division’s reserves and reserve funds.
• Supervises the Contract Release Order and Divisional Purchase Order function with respect to contract management. Develops and implements internal controls and monitors the performance of the function.
• Supervises and co-ordinates the purchasing process activities, invoice verification process and early payment of vendor invoices to ensure that vendor discounts are achieved.
• Liaises with Accounting Services’ Accounts Payable, Purchasing & Materials Management, vendors, and staff on invoice payments issues.
• Provides training, communication and support to the staff on the City’s Financial Accounting Module, monitors their effectiveness and makes revisions as necessary.
• Prepares and reviews purchasing, accounts payable, accounts receivable and variance SAP reports and analysis.
• Develops policies and procedures from an Internal Control perspective, for example, segregation of incompatible functions.
• Provides sound advice and assistance to the operating management of the division on matters of procurement, payroll, accounting policies and procedures.
• Develops and assists in implementation of divisional financial control systems, including accounting procedures and financial monitoring.
• Ensures internal financial controls are maintained in accordance with City By-laws and policies.
• Reviews and initiates follow up action on accounts receivable and implements adequate internal controls to safeguard the City's assets. Reviews and ensures timely settlement of vendor invoices and implement measures to receive discounts available from vendors.
• Oversees petty cash floats and divisional P-Cards ensuring they are maintained and accounted for in a timely manner.
• Reviews and ensures timely settlement of vendor invoices and implements measures to receive discounts available from vendors.
• Provides divisional requirements for corporate procurement activity.
• Provides advice on purchasing policies and procedures, setting up of purchasing documents, sole sourcing and amending purchasing documents and contracts. Continuously reviews and updates processes to introduce efficiencies.
• Reviews, monitors and approves purchasing transactions to ensure compliance with City’s Municipal Code, policies and procedures.
• Oversees transactions to ensure they are properly approved in accordance with financial signing authorities.
• Liaises with cluster and corporate financial units to ensure consistency and integration of financial reporting for the division.
• Establishes effective and collaborative working relationships with the division's senior management, all levels of divisional staff, City divisions and stakeholders.
• Participates as an effective team member of the division's management staff, undertaking in this capacity such special projects and assignments as may be required from time to time.
• Provides support and technical advice to program staff.

Key Qualifications:

Your application for the role of Supervisor, Financial Services should describe your qualifications as they relate to:

1. Post-secondary education in a discipline pertinent to the job functions combined with relevant experience in a finance and accounting capacity or the equivalent combination of education and/or related experience. A Professional Accounting designation would be an asset.
2. Experience in providing work direction, supervising, training and evaluating staff, as well as handling labour relations matters.
3. Considerable accounting experience relevant to the job duties posted above, including processing payable transactions, account reconciliation, establishing and maintaining standards/controls and developing policies.
4. Extensive experience in Microsoft Office applications such as Excel, Word and PowerPoint and using computer-based accounting systems, i.e. SAP.
5. Understanding of Purchasing and Financial By-laws, Policies and Procedures
6. Considerable experience in managing large volumes in a complex organization, including banking, cash and receivable management, accounting, financial reporting, month-end and year-end closing, auditing and financial systems for public or private sector organization.
7. Highly developed communication skills, both oral and written, at all organizational levels.
8. Excellent problem-solving, leadership, facilitation and interpersonal skills.

• Posting Period: 08-Aug-2024 to 22-Aug-2024

Key Qualifications:

Your application must describe your qualifications as they relate to:

1. Recent graduate or graduating in 2024, from a University Engineering degree program in civil/structural, transportation, and environmental engineering as recognized by the Ontario Ministry of Training, Colleges & Universities.

2. Experience using a variety of software products such as Microsoft Office Suite, Access, and/other related data software.

3. Possession of a valid Province of Ontario Driver's License (G) and vehicle

4. Ability to communicate effectively.

5. Academic/working knowledge of the processes, procedures, practices and equipment used in civil, structural, transportation, and environmental engineering

6. Academic/working knowledge of relevant legislation, including the Environmental Protection Act, Ontario Water

7. Academic/working knowledge of Resources Act, Safe Drinking Water Act, Occupational Health & Safety Act, etc.

8. Ability to attain working knowledge of all related City of Toronto policies, procedures and practices including: Collective Agreement, HR Policies, financial procedures, etc.

Job ID: 30445

Job Category: Health Care

Division & Section: Seniors Services & Long Term Care, LTC Regional Services

Job Type & Duration:  Permanent, Full-Time Vacancy

Hourly Rate and Wage Grade: $63.16 - $68.34, Wage Grade 16

Shift Information: Monday to Sunday, 35 hours per week

Number of Positions Open: 4

Posting Period: 06-Aug-2024 to 20-Aug-2024

Location and Shift Information:

The City’s Seniors Services and Long-Term Care Division supports residents in long-term care homes to have the healthiest, most fulfilling lives possible through exceptional care and services, enabling people to live with support and age with dignity. The Division believes in the values of Compassion, Accountability, Respect, and Excellence. CareTO is our brand for the culture change we are investing in for the City’s directly operated long-term care homes (https://www.toronto.ca/community-people/housing-shelter/rental-housing-tenant-information/finding-housing/long-term-care-homes/careto/). Based on evidence-informed research, our goal is to improve the experiences of all those who live, work, volunteer, and visit.

To autonomously diagnose, order and interpret diagnostic tests, prescribe pharmaceuticals and perform procedures for residents in the Long-Term Care Homes and Services Division within their legislated scope of practice.

Major Responsibilities:

• Delivers primary health care to residents in the Long-Term Care Home in the management of acute and chronic medical conditions, therapeutic management, health promotion and disease/injury prevention in order to deliver comprehensive health services.
• Conducts focused health assessment using and adapting assessment tools and techniques based on resident needs.
• Completes health history into resident's situation, including physical, psychosocial, emotional, cultural and ethnic dimensions of health.
• Performs physical examination and identifies and interprets normal and abnormal findings.
• Orders diagnostic investigations, and interprets results using evidence-based clinical reasoning.
• Synthesizes health information using critical inquiry and clinical reasoning to formulate a diagnosis, health risks and states of health/illness.
• Communicates with residents about the health assessment findings and/or diagnosis, including outcomes and prognosis through the application of knowledge of pathophysiology, psychopathology, epidemiology, infectious diseases, behavioural sciences and family processes when making diagnoses and providing overall therapeutic management.
• Selects appropriate interventions from a range of non-pharmacological and pharmacological interventions to restore or maintain resident functional, physiological and mental stability to achieve optimal health.
• Promotes safe resident care by mitigating harm and addressing immediate risks for residents and others affected by adverse events and near misses.
• Participates with the Medical Director and other senior management staff in the development and implementation of evaluation processes and the identification of strategies to continually improve clinical outcomes and effectively manage risks.
• Collaborates with senior management in the Division and other community health services in initiatives for the development, implementation and evaluation of systems to promote continuity of resident care across the continuum.
• Ensures Accreditation Canada standards are evident in daily practice.
• Ensures resident files and health care records are properly maintained in compliance with applicable legislation and divisional expectations.
• Identifies, and collaborates with the Medical Director on, educational programs for the care team.

Key Qualifications:

1. Current registration with the College of Nurses of Ontario as a Registered Nurse in the Extended Class (Primary Health Care or Adult) and entitled to practise.
2. Experience as a Nurse Practitioner in long-term care, acute care, rehabilitation, continuing care or primary care.
3. Experience in long-term care, with providing empathetic/relational care for the elderly and those living in long-term care, and clinical work experience with frail older adults, critical care, and mental health as a Nurse Practitioner.
4. Certification in Geriatric Nursing from the Canadian Nursing Association or equivalent experience.

Must also have:

• Ability to incorporate knowledge of diversity, cultural safety and the determinants of health in the assessment, diagnosis and therapeutic management of residents and the evaluation of outcomes
• Ability to exercise independent judgment and to assess situations and problems efficiently and effectively
• Leadership skills, working well within an inter-professional team and ability to foster effective working relationships
• Ability to provide clinical supervision, education and mentoring for nursing students, medical students, and other learners, including residents/families
• Ability to develop and implement evaluation processes and identify strategies to improve clinical outcomes and manage risks
• Strong and effective verbal and written communication skills
• Ability to use computer software such as MS Office applications, email and web applications
• Ability to build and maintain effective relationships and partnerships with a diverse range of stakeholders as well as work effectively within multidisciplinary teams
• Ability to support the Toronto Public Service Values to ensure a culture that champions equity, diversity and respectful workplaces
• Ability to work shifts, evenings, weekends and holidays, as required
• Knowledge of relevant legislation and statutes, including, but not limited to, the Occupational Health and Safety Act and the Fixing Long-Term Care Act
• Good verbal and written communication skills with strong attention to detail
• Ability and willingness to provide a service that enhances the dignity and reflects the diversity of residents

Note: As a condition of employment with the Long-Term Care Homes & Services Division, selected candidates will be required to provide a satisfactory Police Reference Check (PRC) with vulnerable sector screening, tuberculosis screening and proof of immunization in accordance with the Fixing Long-Term Care Act, 2021 (O.Reg. 246/22).