CLOSING DATE:  August 26, 2024

AREA OF RESPONSIBILITY:

Reporting to the Director, Human Resources, this role will focus on strategic Human Resources (HR) process automation projects, continuous improvements, analytics and reporting. The incumbent collaborates with subject matter experts in human resources as well as cross-departmental teams including but not limited to finance, information technology, business improvement & innovation to understand existing processes, map out inputs and dependencies, identify opportunities for efficiencies and work toward process improvements implementation. The incumbent leverages people analytics skills to provide insights to the Director, Human Resources and key stakeholders to support key business decisions using a range of HR metrics.

1. Lead HR process improvements and automation projects.

• Lead HR process automation project’s full life cycle from inception to implementation by coordinating with the HR subject matter expert and IT teams. Participates in HR-IT project prioritization exercises, drafts business requirements and works in collaboration with IT teams on deployment and ensuring project timelines are adhered to and project is brought to logical completion.
• Partner with HR subject matter experts and teams to understand the needs and challenges around critical business processes. Identify process gaps and improvement opportunities for the centralization of related processes, reduced manual effort, or increased data integrity.
• Leverage the range of subject matter expertise across Human Resources and uses technical acumen to recommend strategic solutions that drive business solutions and provide optimized business processes. Investigate and evaluate alternate solutions, determine business impacts and provide expert advice and recommendations to influence decision making for positive outcomes.
• Lead in the definition of HR process automation projects, ensuring that the required documentation is provided consistent with solutions delivery requirements as well as end user experience.
• Perform complex solution modeling, and partner with IT on solution specifications, designing, development of solution and user testing.
• Lead and coordinate various tasks of the project workplan with a range of internal HR teams as well as IT teams.
• Tracks and measures the effectiveness of improvement efforts.
• Ensure project communication to HR Director and key stakeholders such as project advisory teams, and project sponsors through the project lifecycle.

1. Lead data analytics dashboard projects within HR

• Leverage data analytics expertise to identify trends from HRMS data, summarize trends and identify issues along with solutions and recommendations for improvement. Create automated and dynamic dashboards for regular reporting and develop ad hoc reporting capabilities.
• Develop, test and implement HR reporting and analytics capabilities, leveraging advanced visualization tools specific to HR business needs, with support from key stakeholders.
• Develop tools and training to draw business-relevant insights form people data
• Deliver analyses and insights to clients including HR Director and Department or Division heads.
• Gather business requirements, prioritize initiatives, and develop recommendations.
• Use process mapping to recommend more efficient and effective workflows
• Manage and maintain data confidentiality
• Promote self-service reporting functionality with end users
• Maintain data accuracy through the development of audit reports, troubleshoot irregularities, and partner with relevant teams to research, correct discrepancies and ensure data HR integrity.

1. Outline effective data maintenance procedures to enable regular and ad hoc reporting capabilities.

• Review core data maintenance processes to ensure the consistency and integrity of HRMS data.
• Develop reporting procedures, including gathering business requirements, designing report templates and

report preparation and distribution.

• Create standard quarterly, annual and ad hoc reports along with dashboards and analytics in alignment

   with leadership priorities.

• Support HRLT in developing internal HR KPI’s and metrics that are impactful and which identify actionable

   insights.

1. Standardizing data governance principles related to human resources data collection and usage, to support accuracy, consistency and reliability of data inputs.

• Work with data experts across the organization to ensure compliance with data governance principles and data privacy.
• Review and revise data integrity standards using system audits and business process reviews.
• Recommend improvements and standardization for employee data input points and corresponding usage of data.
• This role will also be responsible for standardizing data governance principles related to human resources data collection and usage, to support accuracy, consistency and reliability of data inputs.

1. Documentation and Training

• Develop training documentation pertaining to business processes and procedures.
• Deliver user training sessions via various mediums.
• In collaboration with HR subject matter experts, develop workflows, procedures, update SOPs, reference guides, FAQs, job aids, and other documentation as needed.

1. Communication and Change Management

• Communicate insights to internal stakeholders and enable sharing of information with operating departments and non-technical audiences.
• Create and implement change management strategies and communication plans that maximize user adoption of new processes and workflows.
• Create conditions for a smooth transition to changes with least resistance from users and maximum enthusiasm to adapt to the change.

1. Relationship Building

• Builds and maintain strong working relationships with HR subject matter experts and their teams to gain insight into their processes and pain points and help plan for future improvement initiatives.
• Collaborates with departmental stakeholders such as IT, Finance and Business Improvement on initiatives that contribute towards HR business process efficiencies.

SELECTION CRITERIA:

EDUCATION:

• Degree in quantitative field (Statistics, Mathematics, Business Administration) or
• equivalent relevant work experience required
• CHRL completed or in progress

REQUIRED EXPERIENCE:

• 3+ years of progressively responsible experience in HR systems, Business Intelligence or Data related fields.
• 5 years of demonstrated track record in the field of continuous improvement and quality assurance and business process improvement.

OTHER SKILLS AND ASSETS:

• Knowledge of HR processes and reporting needs in areas such as Compensation & Benefits, Talent Acquisitions, Employee Relations, Labour Relations, Learning & Development, and Performance Management.
• Understanding of HR and business processes and a demonstrated ability to provide relevant metrics in line with those objectives.
• Experience supporting and maintaining HR systems (PeopleSoft preferred).
• Data literacy – data sources; format; statistical concepts; visualization
• Reports development and advanced analytics capabilities – survey design; survey and analytical tools (SPSS, Tableau, PowerBI).
• Advanced Excel skills and other relevant computer applications and relational databases.
• Experience using Lean, Six Sigma and/or other methodologies
• Written and oral communication
• Project management methodologies.
• Data visualization software
• Attention to detail and prioritization
• Problem solving

**Various tests and/or exams may be administered as part of the selection criteria.

Interview:  Our recruitment process may be completed with video conference technology.

CLOSING DATE:  August 22, 2024

AREA OF RESPONSIBILITY:

Reporting to the Foreperson, Vehicle Maintenance, rebuilds/repairs all Transit vehicles and equipment to ensure safe operation.

• Repairs all Transit owned vehicles including, diesel and gasoline engines, brakes, transmissions, tires, etc. Performs minor body and glass repairs as needed.
• Operates computerized diagnostic equipment including printer and conducts road tests to determine vehicle repairs required. Transports vehicles to/from outside repair facilities, streets and roads, etc.
• Performs daily running repairs and scheduled maintenance inspections.
• Performs service calls, repairing vehicles on-site as needed to transport to garage.
• Operates cutting and welding equipment as needed.
• Familiar with air systems, hydraulic systems (transmissions, fluid fans).
• Diagnoses and repairs hydraulic equipment on transit vehicles; checks, repairs, and replaces pumps, valves, oil and related parts.
• Cleans vehicle body and engines to facilitate repairs. Installs decals, mats, safety and first aid equipment, etc.
• Prepares list of required repair parts for the foreman.
• Modifies or fabricates equipment according to user Department specifications.
• Completes paperwork, e.g. individual time sheets, record of work performed, inspection certificates, etc.
• Maintains up-to-date knowledge of equipment & procedures. Attends training sessions, reviews manuals, etc.
• Performs preventative maintenance/seasonal overhauls on all vehicles.
• Performs semi annual and annual inspections as per the Ministry of Transportation Motor Vehicle Inspection Station Guidelines.
• Performs other similar and related duties to this position, as assigned.

SELECTION CRITERIA:

EDUCATION:

• Grade 12 education or equivalent secondary education as established by the Ontario Ministry of Education.

REQUIRED EXPERIENCE LICENCES & CERTIFICATIONS:

• 5 years experience repairing heavy trucks and/or buses.
• Experience with Transit buses and highway coaches would be an asset.
• Experience working with Detroit Diesel and Allison Transmission power packages, DDEC, ATEC, Cummins and Voith electronic controls and Cummins and Voith power packages.
• A valid Ontario Truck & Coach Certificate 310T in good standing
• A current class CZ license in good standing, or the ability to upgrade an existing class G driver’s license to a class CZ license.
• A current forklift operator’s certificate, or the ability to obtain a forklift operator’s certificate.

OTHER SKILLS AND ASSETS:

• Must own a full complement of hand tools.
• Able to work shifts and variable hours.
• Able to handle physical demands of the job.
• Able to work outside and in all weather conditions.
• Exceptional communication and interpersonal skills with an emphasis on customer service.
• Strong time management and organizational skills.
• Able to work independently and as part of a team in a fast-paced environment.
• Able to wear required personal protective equipment and use appropriate safety equipment to complete job tasks in a safe manner.

                 LI-AV

**Various tests and/or exams may be administered as part of the selection criteria.

Interview:  Our recruitment process may be completed with video conference technology.

CLOSING DATE:  Aug 13, 2024

AREA OF RESPONSIBILITY:

Reporting to the Supervisor, Administrative Services, the Coordinator, Administration is responsible to coordinate the administrative functions for East/West district facility teams which support the programs and services offered at multiple facilities.  The Coordinator, Administration will directly supervise the Recreation Admin Clerk, and have dotted line reporting relationships with the Facility Clerks to ensure administrative functions are achieved within prescribed timelines and quality service standards. Act as a key source of contact to meet operational needs and corporate service standards.

KEY RESPONSIBILITIES

1. OPERATION SUPPORT

• Provide day-to-day coordination, guidance and support for defined programs, processes, policies, practices and project initiatives to meet operational needs and corporate service standards.
• Ensure appropriate financial and statistical records are maintained including the review of daily revenue packages, oversite of transactional documentation, management of accounts receivable, monitoring of facility usage, and inventory control management.
• Maintain tight controls on cash handling standards and any associated procedures to ensure that they are implemented and maintained consistently.
• Provide procedural guidance to ensure operational compliance with audit recommendations, administrative procedures, policies, and practices.
• Oversee facility payroll & HR administration to ensure accuracy, accountable management oversite, and timely reporting.
• Audit administrative processes (e.g. cash handling, payroll, liability insurance, etc.) to ensure adherence and compliance to corporate and departmental standards.
• Advise and follow-up with supervisory teams concerning reporting requirements, processes and deadline adherence.
• Oversee concession operations at the facilities. Conduct analysis and reporting on inventory management, variances, quality control, and margin variables to optimize sales and minimize spoilage.
• Monitor, track and report on administrative and financial compliance (e.g. cancelled transactions, cash overage/shortage, transaction adjustments, liability insurance, refunds, etc.) highlighting trends and inconsistencies.
• Provide support to Compliance Coordinator to implement recommendations appropriate at facilities.
• Attend meetings as required and record and distribute meeting minutes if required.
• Perform other related duties as assigned.

1. CUSTOMER SERVICE

• Support facility customer service teams with internal and external customer service by processing and responding to a variety of inquiries and service requests; while adhering to corporate practices and standards.
• Ensure high customer service standards are maintained for all programs and services. Review and evaluate admission processes and standards to ensure an optimal customer experience.
• Act as a key source of contact and provide guidance, advice and support to ensure coordination meets operational needs and corporate service standards. Escalate complex issues to appropriate level for resolution.
• Build and maintain a relationship with cross-functional departments, team and management to support coordination and ensure a thorough understanding of operational needs.

1. COMMUNICATION AND REPORTING

• Review and report inventory (District manager/Recreation supervisor inventory discrepancies, PLU sales, cash/float variances, revenue YTD/Budget).
• Report on garbage tag/bin inventories.
• Prepare management reports, presentations and general ad hoc information as required accurately by established timelines.
• Create and maintain documentation and ensure necessary sign-offs and approvals meet policies and confidentiality.

1. CORPORATE CONTRIBUTION

• Monitor compliance of corporate and departmental policies and standards for: cash handling, payroll, software, transactional and administrative reporting, budgetary records, and staff management.
• Conduct business/financial research using internal and external resources that provides analytical analysis and references industry benchmarking to gain insight of market trends, current programs, processes and practices to support management and recommend ways to improve business processes, service solutions and best practices as required.
• Maintain knowledge of collective agreements, City policies and practices, legislation, regulations and Standard Operating Procedures (SOPs).

1. BUDGET SUPPORT

• Use of effective resource and expense management at all times to meet corporate policies and guidelines.

1. TEAMWORK AND COOPERATION

• Participate in project coordination and team meetings as required to meet operational needs.
• Work well within diverse groups in support of operational goals and objectives.
• Demonstrate corporate values at all times.
• Participate as a member of cross-functional team.
• Provide support/backup as necessary.

1. STAFF SUPERVISION

• Assess and monitor performance and discipline as required to meet operational needs.
• Supervise and train staff, prioritize and organize daily work direction to meet operational needs.
• Coach, mentor and provide guidance as required to meet operational needs.
• Participate in recruitment and hiring process as required to meet operational needs.
• Support facility administrative teams (front office and concessions) in recruitment, training, scheduling, supervision, and coaching of full-time and part-time employees alike.

SELECTION CRITERIA:

EDUCATION:

• Post-secondary degree or diploma in Administration, Business or equivalent in related field

REQUIRED EXPERIENCE:

• Minimum 3 years’ administrative experience in a customer service focused environment preferably in both public or unionized environment is an asset;
• Previous supervisory or leadership experience is considered an asset. Exposure to working in a unionized environment is preferred;
• Previous cash handling, inventory control and financial reporting experience is considered an asset;
• Knowledge of municipal policies, procedures and experience is considered an asset.

OTHER SKILLS AND ASSETS:

• Thorough Knowledge of Municipal, Regional, Provincial and Federal Governments and applicable Legislations is an asset
• Ability to identify business needs, initiate and coordinate project resource requests
• Solid Customer Service and People Management skills; Interface with internal and external customers to meet corporate service standards
• Well-developed time management skills; Solid Organizational skills; Detail oriented, well organized able to coordinate activities and tasks meeting conflicting priorities and timelines
• Strong leadership skills
• Strong math skills and attention to detail is required
• Able to work independently and as part of a team
• Computer proficiency in Microsoft office/software
• Proficiency in software applications including PeopleSoft and CLASS (or equivalent) considered an asset.
• Valid Ontario non-probationary Class G Driver’s License and have access to own vehicle.

**Various tests and/or exams may be administered as part of the selection criteria.

Interview:  Our recruitment process may be completed with video conference technology.

CLOSING DATE:  August 04, 2024

AREA OF RESPONSIBILITY:

Reporting to the Recreation Supervisor/Supervisor on Duty, provide professional front-line customer service support, responding to facility inquiries, program information and services that result in a positive experience.

• Provide a high-level of front-line customer service including greeting, and engaging customers and providing program information and program availability with a strong focus on customers’ needs and wants and remembering to “upsell” where possible
• Answer telephone calls and respond to customer concerns/ inquiries in a professional manner
• Process and accept payments for program registrations, facility bookings, memberships and point of sale transactions
• Handle feedback in a professional manner while providing exceptional customer service
• Provide support to the Facility Clerk (facility dependent)
• Balance and verify daily revenue and complete administrative paperwork and reports
• Complete administrative duties in a timely manner (eg. opening and closing procedures, count sheets, payroll)
• Maintain a safe and tidy work space
• Report all concerns, accidents and incidents to immediate supervisor and take appropriate action
• Responsible to complete administrative duties in a timely manner; includes reports and documentation
• Maintain an understanding of department programs and services
• Assist with concessions operations when required (facility dependant)
• Understand, adhere to, and enforce Corporate Policies & Procedures, Confidentiality Guidelines, Emergency Procedures and Health and Safety Standards for all participants and staff
• Attend meetings/training as required
• Performs other duties as assigned

SELECTION CRITERIA:

• Minimum 16 years of age
• Intermediate computer skills (Word/Excel/Outlook)
• Current Standard First Aid / CPR C from an accredited organization, or the ability to obtain within 1 month of date of hire
• Exceptional customer service and communication skills

Additional Criteria for Peel Village Golf Course

• Minimum 18 years of age
• Smart Serve certification, or the ability to obtain within 1 month of date of hire
• Valid “G2” Ontario driver’s licence and the ability to obtain a City of Brampton Off Road Vehicle Operator’s Permit considered an asset.

**Preference will be given to students that have a permanent residency in Brampton.

**Various tests and/or exams may be administered as part of the selection criteria.

Interview:  Our recruitment process will be completed with video conference technology.