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The Service Delivery Coordinator (Bilingual FR/EN) is responsible for overseeing and coordinating the effective delivery of a variety of services including the management of the life cycle of work orders. This is done by ensuring that vendors adhere to SLAs and complete work on time to maintain a high level of customer service.  In addition, the coordinator ensures adherence to policies and procedures, ensuring data integrity, quality planning, and KPI work order metrics are achieved. 

KEY DUTIES & RESPONSIBILITIES 

Service Delivery  

• Manage work orders to completion in BGIS or client-based web application.
• Facilitate alignment of client required services with contracts, schedules, and Pos.
• Review of work orders to determine if invoiceable or non-invoiceable.
• Schedule access for internal and external service providers with the facility when required.
• Prepare weekly/monthly summaries of work order performance for internal and external service providers.
• Follow up with internal and external service providers to ensure all SLA’s are achieved.
• Review compliance documentation and upload to RealConnect.
• Create on demand work orders for service delivery.
• Ensure client required supporting documentation for quote and invoice submissions are provided.
• Review and submit all estimates to the required approver(s) following client quote process. 
• Submit PO requests.
• Generate required data for SLA Scorecard.
• Report Intelex incidents.
• Submit Avetta requests.
• Available to work evenings and weekends.
• Other duties as assigned.

Innovation

• Advise management team of issues, concerns or noncompliance to standards.
• Review internal and external reports and provide operational recommendations.
• Identifies opportunities for possible efficiency and/or simplification of processes.

Data Integrity      

• Adheres to processes and company standards.
• Maintain a database of requests to meet reporting and analysis requirements.

Memorable Customer Experiences   

• Establish and maintains working relationships with Clients and service providers.
• Review CSAT.

KNOWLEDGE & SKILLS

• Strong written and verbal communication in French and English
• Knowledge of RealSuite and other BGIS applications. (1-3 years experience)
• Strong customer-oriented skills. (1-3 years experience)
• Strong administrative and organizational skills. (1-3 years experience)
• Analytical and problem solving skills. (1-3 years experience)
• Ability to work independently. (1-3 years experience)
• Strong attention to detail and data accuracy. (1-3 years experience)
• Ability to communicate clearly and effectively with others for the purpose of data exchange, clarification and follow up. (1-3 years experience)
• Experience working in a Shared Service environment. (1 year experience)

This position is a temporary and seasonal Full-time role with a projected end date in January 2025 (based on operational needs). This role involves driving, continual lifting, lowering, and carrying packages in a physical, fast-paced environment. Drivers practice safe transportation methods while traveling to and from destinations, ensuring the best customer service through efficiency and dedication.

Job Type: Full-Time -Seasonal

Workdays: Monday to Friday (Flexibility to work Saturdays, must be able to work ALL 5 days of the week)

Work Location: 474 Welham Road, Barrie Ontario.

Shift Start: 9:15 AM - 5:15 PM (Flexibility with Start and Finish time required)

KEY RESPONSIBILITIES AND DUTIES:

• Deliver and pick up UPS packages efficiently and effectively.
• Learn and properly execute UPS safe and defensive driving methods.
• Assist with loading and unloading trucks as required.
• Record, track, and maintain information about delivered packages.
• Comply with UPS appearance guidelines by wearing the company-provided vest and uniform.

REQUIREMENTS:

• Ability to lift up to 70 lbs. (32kg) unassisted. Typical package weight ranges from 25-35 lbs.
• Ability to work in a fast-paced environment
• Proficiency in navigating and finding locations using maps, GPS devices, and map books
• Available to work Tuesday through Saturday/ and some Mondays
• Possession of a valid Ontario G driver’s license
• Clean Driver's Abstract confirming: A) No at-fault accidents within the last 3 years & no more than 2 violations for the previous 3 years period. B) No traffic violations within the last 12 months and 5 Demerit Points for the previous 3 years
• Strong customer service skills  

COMPENSATION:

• HOURLY WAGE: $17.30
• Union Collective Agreement -$35.78 per hour after seniority plus 48 months of service.
• Overtime
• Weekly Pay
• 2 weeks of paid vacation after one year of service
• Vision, health and dental benefits after one year of service
• Immediate access to UPS ‘Employee Discounts’ upon hiring
• Paid training
• Free Onsite Parking
• Opportunity for advancement within a Fortune 50 Company

This position is a temporary and seasonal Full-time role with a projected end date in January 2025 (based on operational needs). This role involves driving, continual lifting, lowering, and carrying packages in a physical, fast-paced environment. Drivers practice safe transportation methods while traveling to and from destinations, ensuring the best customer service through efficiency and dedication.

Job Type: Full-Time -Seasonal

Workdays: Monday to Friday (Flexibility to work Saturdays, must be able to work ALL 5 days of the week)

Work Location: 474 Welham Road, Barrie Ontario.

Shift Start: 9:15 AM - 5:15 PM (Flexibility with Start and Finish time required)

KEY RESPONSIBILITIES AND DUTIES:

• Deliver and pick up UPS packages efficiently and effectively.
• Learn and properly execute UPS safe and defensive driving methods.
• Assist with loading and unloading trucks as required.
• Record, track, and maintain information about delivered packages.
• Comply with UPS appearance guidelines by wearing the company-provided vest and uniform.

REQUIREMENTS:

• Ability to lift up to 70 lbs. (32kg) unassisted. Typical package weight ranges from 25-35 lbs.
• Ability to work in a fast-paced environment
• Proficiency in navigating and finding locations using maps, GPS devices, and map books
• Available to work Tuesday through Saturday/ and some Mondays
• Possession of a valid Ontario G driver’s license
• Clean Driver's Abstract confirming: A) No at-fault accidents within the last 3 years & no more than 2 violations for the previous 3 years period. B) No traffic violations within the last 12 months and 5 Demerit Points for the previous 3 years
• Strong customer service skills  

COMPENSATION:

• HOURLY WAGE: $17.30
• Union Collective Agreement -$35.78 per hour after seniority plus 48 months of service.
• Overtime
• Weekly Pay
• 2 weeks of paid vacation after one year of service
• Vision, health and dental benefits after one year of service
• Immediate access to UPS ‘Employee Discounts’ upon hiring
• Paid training
• Free Onsite Parking
• Opportunity for advancement within a Fortune 50 Company

This position manages critical shipment requests of US customs to maintain security and compliance. He/She manages  the collection of export shipment documentation to meet various import country clearance regulations and provides the promised service to the UPS customer. This position performs other tasks as requested.

Shift:

Monday to Friday - from 18:30 to 23:30 (Shift end times may vary depending on operational requirements - however most shifts are generally 3-5 hours per shift)

Qualifications:
Excellent communication skills
Accurate typing speed of 40+ words per minute
Ability to work in a fast-paced, high-pressure environment
Communication language needs: French 90% / English 10%
Level of French needed: basic

This position enters data for shipments. This position communicates effectively, solves intermediate level problems, assists with basic research, and demonstrates time management skills. This position performs various other tasks as assigned.
Responsibilities:
Performs general office duties (e.g., answers telephone, completes data entry, filing, etc.).
Prepares reports/presentations using Microsoft Word or Excel.
Prepares and/or coordinates information for internal use and distribution.

Qualifications:
High School Diploma, GED, or International equivalent
Minimum of six months' office support experience - Preferred
Effective oral/written communication, problem solving, basic research, and time management skills
Proficiency in Microsoft Office (Word, Excel, and Outlook)
Accurate and rapid data entry

Communication language needs: French 90% / English 10%

Level of French needed: basic

The Corporate Security Support Coordinator is responsible for providing administrative support and security focused customer service to the team, as well as concierge assistance to the executive floors within the organization. The role prioritizes delivering high-quality service to guests and employees while ensuring security protocols are followed. Reporting to the Manager, Operational Compliance & Administration the incumbent delivers a range of administrative and security conscious functions.  As the first point of contact at Home Office, the Support Coordinator must view customer service and security practices as a business-enabler.

What you’ll do

• Responsible for visitor management and access control
• Tracks inbound calls to resolution
• Addresses in-person inquiries that may require situational awareness
• Provides support to Executive Assistants and communicates with the Global Security Operations Centre (GSOC) team
• Acts as an administrative resource for other Corporate Security managers
• Implements standard procedures from the reception desk, directing high-quality service
• Performs concierge duties to assist Executive Assistants with daily activities and confidential business support
• Serves as a front-facing liaison, handling routine inquiries and escalating issues as necessary
• Validates guest and employee information, cross-references records, and gathers reliable data
• Tracks inquiries/resolution using electronic logs and submits credential requests
• Supports corporate employees with requests and issuing day badges for Home Office
• Collaborates on reports, presentation decks, and follows up with business partners
• Identifies issues with moderate supervision and applies problem-solving skills

What you bring

• Minimum 2 –3 years experience in a similar front line customer service business role
• 2-3 years experience or education in Office Administration, Business, Hospitality, Security domain, or related stream
• Excellent computer skills: Excel, Power Point, Teams, SharePoint and database utilization; aptitude for detail, data management experience preferred
• Excellent time management skills, white glove service to every level of the business in meeting deadlines and service requirements
• Multitasker performs well under pressure, ability to escalate concerns or threats in real time using established processes.
• Ability to initiate own work and accountable for designated functions within a matrix organization.
• Maintains composure under stress or while an emergency is unfolding.
• Contributes to the Corp. Security management team on projects through to resolution
• Security Guard license is an asset

• Posting Period: 12-DEC-2024 to 19-DEC-2024

Job Summary:
Reporting to the Manager, Permits & Enforcement, the Project Manager will lead, manage and coordinate, projects and programs. In this role, the Project Manager will liaise and facilitate effective communication and coordination between City of Toronto divisions and Clients, which includes working with multi-disciplinary teams of internal and external stakeholders. 

Major Responsibilities: 

• Develops and implements detailed plans and recommends policies regarding program specific requirements.
• Manages, motivates and trains the unit’s staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
• Supervises the day to day operation of all assigned staff including the scheduling, assigning and reviewing of work.
• Authorizes and controls vacation and overtime requests, monitors and evaluates staff performance, and recommends salary increments and disciplinary action when necessary.
• Develops, recommends and administers the annual budget for the unit, and ensures that the unit’s expenditures are controlled and maintained within approved budget limitations and administers all incoming revenues.
• Develops and manages key performance indicators for the specific programs.
• Provides project management in delivering and formulating policy and establishing procedures and priorities for a variety of administrative and technical functions related to program specific requirements, giving a high regard to customer service.
• Fosters internal team work and promotes inter-divisional coordination of efforts and efficiencies.
• Manages escalated complaints and liaises with various levels of staff in multiple divisions to address these issues.
• Builds targeted project communication plans and creates outputs to help promote various Permits & Enforcement initiatives.
• Liaises with elected officials, utility companies, public agencies, contractors, developers and the public with respect to permitting the use of the right of way and enforcement measures.
• Investigates and assesses complaints, including attending on-site meetings to resolve disputes.
• Represents the Transportation Services Division at various meetings with the public, elected officials, other divisions and other government officials, and other partnering municipalities.
• Coordinates program impacts with other divisions including ML&S, IT, Legal, Economic Development, Toronto Police Services, and Toronto Parking Authority.
• Ensures that work completed by contractors is measured and documented accurately and that payments are processed accordingly.
• Ensure compliance with the Occupational Health and Safety Act, Highway Traffic Act, Provincial Offences Act and all other applicable legislation, policies and practices.
• Prepares comprehensive correspondence, reports to City Council, standing committees and on policies procedures and complex issues.
• Co-ordinates approval of new installations, issuance of permits and directs enforcement of legislation for activities within the public right-of-way, including the maintenance of records and collection of fees.
• Develops Terms of Reference, scope of work, specifications and materials for projects and consultant requirements for all purchasing call documents including RFQ, RFP, REOI, and RFI, ongoing liaison between PMMD and program staff, undertaking briefings and site inspections during the proposal stage, evaluation of proposals recommendation of the selection of consultants for assigned projects, execution of legal agreements and contracts and ongoing contract management with selected vendors.
• Coordinates and manages projects, including program delivery, resource allocation, training and knowledge transfer, monitoring service standards and delivery levels. Ensures effective cross-divisional teamwork and communication, high standards of work quality, health and safety and organizational performance and continuous learning.

 Key Qualifications: 

1. Post-secondary education pertinent to the job function or an equivalent combination of education and experience.
2. Considerable experience in a project management leadership role, delivering projects, activities and assignments from inception through to implementation with minimal direction while balancing political, community and other stakeholder interests.
3. Experience in the planning, supervising and directing the work of staff and contractors.
4. Possession of a valid Ontario Class "G" Driver’s License and the ability to pass a City of Toronto driver’s test.
5. Interpersonal and conflict management skills to work productively with staff, stakeholders, and contractors both internal and external to the organization.
6. Proficient with MS Office, database software packages and other corporate software applications.
7. Ability to organize, administer and develop schedules and budgets.
8. Ability to communicate effectively and professionally with front line staff, senior staff, other departments and staff at various levels in other municipalities/government and the public.
9. Knowledge of relevant government legislation (e.g. Occupational Health and Safety Act).
10. Ability to consistently deliver on demanding assignments requiring critical judgement, analytical thinking, and problem-solving with creativity.

Our Cashiers connect with customers through delightful conversations and efficient transactions to create a memorable in-store shopping experience. 

What you’ll do 

• Provide great customer service
• Scan products and process customer transactions accurately
• Support in the delivery of company-directed promotions and programs
• Handle cash and credit card transactions 
• Keep the register area neat and stocked with essential supplies
• Assist customers with general inquiries
• Maintain a positive environment in the store

Who you are 

• A team player with good communication skills
• Adaptable in a fast-paced work environment
• Resourceful and courteous when resolving inquiries
• Motivated to learn new things and delivering great customer service

Experience you bring

• Good news! No previous experience is required. We provide you with training to set you up for success!

What you bring 

• Flexibility to work a variety of hours which may include days, evenings, and weekends
• Able to move 25lbs and remain in a stationary or standing position for entire shifts

As an Administrative Associate you will be responsible for contributing to the overall success of one or more Wealth Advisors by ensuring a high level of client service achieved by effective administration and day-to-day trading of their business. 
  
IS THIS ROLE RIGHT FOR YOU

In the role you will:
 

• Ensure effective client administration by managing all administrative processes and escalations requiring investigation
• Consistently demonstrate high levels of client service by:
  • supporting the advisor in regular reviews of portfolios including entering client trades as directed by the client or Advisor and identifying client needs
  • responding to client inquiries, resolving issues and effecting client transactions in a timely and responsive manner
• Provide marketing assistance by coordinating materials, events, and seminars to increase/identify opportunities to grow assets and/or revenue
• Support the growth of the business by managing tracking reports for Wealth Advisors to review targets, recommendations, and financial plans/concepts  
• Build effective working relationships across various departmental and business line contacts by actively collaborating and sharing knowledge and experience

DO YOU HAVE THE SKILLS
We would love to work with you if you have:
 

• Experience in the securities industry
• Already duly registered as an Investment Representative (IR) with CIRO is preferred
• Excellent verbal and written communication
• Strong organizational skills 
• Ability to take initiative, work independently and meet deadlines
• Meticulous attention to detail and excellent time management skills
• Exceptional client service skills

 
WHAT’S IN IT FOR YOU
 

• At ScotiaMcLeod we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At ScotiaMcLeod– you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here.
• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. 
• An organization committed to making a difference in our communities– for you and our clients.
• An inclusive working environment that encourages creativity, curiosity and celebrates success. 
• Learning and Development – free access to Scotia Academy to upskill and develop your skills.

#LI-HA1, #LI-Onsite

Location(s):  Canada : Ontario : Toronto 

Contribute to the overall success of the department by ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensure all activities conducted are in compliance with governing regulations, internal policies and procedures.

Is this role right for you? In this role you will:

•    Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

•    Provide high level administrative support for one or more executives, requiring discretion, confidentiality, a good understanding of technical and business vocabulary, and a detailed knowledge of the organization's operations, procedures, and people. 

•    Gather, compile, verify, and analyze information for the executive's use in documents such as memos, letters, reports, speeches, presentations, and news releases.  

•    Perform tasks using independent judgment and discretion; e.g , preparing documents and presentation materials; screening and responding to incoming correspondence, inquiries, and phone calls; drafting letters and official information releases; arranging and attending meetings; taking and distributing minutes.

•    Monitor, review, and approve standard expenditures to ensure the activities of the office are conducted within established budgets.  Manage the variance analysis and ensure it aligns on a monthly basis.  Act as the primarily liaison and coordinator for department initiatives.

•    Acting on email, in-person or online requests received in the senior officer’s absence, or seek guidance, as required.

•    Book and coordinate meetings, townhalls, and other events by preparing agenda items, presentations, coordinating logistics and venue setup for the events.

•    Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

•    Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct. 

•    Foster positive work environment by promoting, participating and supporting team engagement events online and in the campus.

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:

•    Spanish is an asset. 
•    College or University education
•    Good knowledge of MS Office applications, such as Word, Excel, PowerPoint
•    Sound knowledge of business/bank terminology and departmental procedures
•    High level of discretion required when dealing with confidential matters

Work Arrangement:

• Work in a standard office-based environment onsite. 

• Must be able to work out of the Toronto and Mississauga office. 

Interested?

 
At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That is why we work to grow and diversify talent and engage employees in a performance-oriented culture.
 

What's in it for you?

 
Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

Location(s):  Canada : Ontario : Toronto 

The Healthcare and Professional Specialist is part of a national team responsible for leveraging their expertise for the profitable growth of new high value customers, healthcare and professional customers. He/she acquires new healthcare and professional customer relationships through involvement in industry events and relationships with local Professionals, COI’s serving the segment, Scotiabank Partners and Professional Associations with a footprint in the local market, while retaining and expanding existing ones, as well as from Retail and other internal partners. He/she is responsible for meeting assigned targets, which include asset, deposit and revenue growth and business development activities, retention and referral goals as well as other objectives related to customer service, operational effectiveness and personal development.

What you will be doing...

• Manage and grow a business banking portfolio of existing and new high value healthcare and professional customers, Centers of Influence and professional associations with the purpose of achieving significant growth, retention and other targets while meeting the Bank's Service Standards by:
  • Developing and maintaining knowledge of assigned healthcare and professional customers including the nature and progress of their business, their financial position, and the terms and conditions of financial services used
  • Providing specialized healthcare and professional customers expertise and business/finance advice which increases the business owner's ability to succeed in their business
  • Developing and maintaining business relationships with Centres of Influence (COI) including influential customers, internal and external referral sources
  • Responding to requests for service, instructing and guiding customers in service use and confirming their satisfaction with the service
  • Taking steps to recover customer relationships, when required

• Acquire new healthcare and professional business owner relationships and expand existing ones to achieve, or assist partners in achieving, sales and other goals by:
  • Planning and completing relationship building activities which create sales opportunities and/or provide value to customers, developing and maintaining an awareness of events, trends and practices in the healthcare and professionals markets
  • Identifying prospects using multiple channels including asking for referrals from existing customers, collaboration with Scotiabank partners and COIs, developing a network of community business contacts and participating in marketing/educational seminars
  • Discovering business and personal banking needs/preferences on both sides of the customer's balance sheet
  • Proactively collaborating with Branch Managers and Wealth Management Consultants to ensure a Total Solutions approach (business and personal lending, payments and investments), is provided to each new and existing healthcare and professional customer
  • Assisting and advising Scotiabank partners (Branch Managers, SBAs and FAs) in marketing, structuring and closing certain healthcare and professional deals with existing Branch customers
  • Responding to requests for business banking solutions by collecting relevant information, processing the requests, and conducting due diligence as applicable
  • Negotiating compensation for financial products and services, as applicable and in accordance with Bank policy
  • Informing the customer of what to expect and when the service is set up for their use, providing necessary set up instructions where appropriate, and ensuring the set up occurs according to plan

• Manage an assigned credit portfolio at an acceptable level of risk by:
  • Working closely with the SPP Solutions Managers/ACE when processing deals
  • Leveraging experience & consulting with Regional SPP Specialists, as required
  • Completing credit reviews in a timely and sufficiently detailed fashion
  • Authorizing, renewing or declining customer requests within standard Bank policies and authorized limits, forwarding others as per established processes
  • Preparing and/or ensuring all documentation is properly completed
  • Ensuring accounts adhere to the conditions of authorization
  • Identifying and resolving deviations from the conditions of authorization
  • Identifying deteriorating and/or unsatisfactory trends affecting the loan portfolio, seizing opportunities to reduce risk and loss

• Contribute to Specialty Business Banking’s overall financial and non-financial objectives by:
  • Developing an understanding of the branch financial and non-financial goals and how to contribute to them
  • Negotiating aggressive yet achievable financial and non-financial goals
  • Participating in team meetings, skill-building sessions and one-on-one coaching sessions
  • Adhering strictly to Bank and Branch security procedures and assigned authorities and responsibilities, and reporting any unusual occurrences or fraudulent activity to your supervisor as soon as you become aware of it.
  • Adhering to and ensuring compliance with regulatory activities and guidelines including Privacy, Anti- Money Laundering/Anti-Terrorist Financing, FCAD, Know Your Customer, CDIC, Occupational Health & Safety

• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

• Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.

• Champions a high performance environment and contributes to an inclusive work environment.

What you need to succeed...
 

• At least 2 years of experience in corporate banking and relationship management.
• Basic university/college courses in accounting, finance, business law, and economics, or equivalent work experience
• Expert knowledge of the features and benefits of Small Business products and services, selling approach, selling tools and calculators
• Expert knowledge of the specialist’s marketplace, proven expertise in the healthcare and professional segment within that marketplace
• Expert knowledge of the applicable software and technology platforms for Small Business including the supporting systems such as the ACE and GRM, Sales Builder, Intralink etc.
• Thorough knowledge of applicable risk management policies and processes
• Thorough knowledge of legal and security documentation for small business products
• Thorough and proven knowledge of interviewing, solicitation, marketing and business development techniques
• Thorough knowledge of applicable branch procedures, processes and workflows
• Thorough knowledge of small business legal structures, life cycles and owner characteristics
• Thorough knowledge of business financial statements, especially the healthcare and professional segments
• Working knowledge of the features and benefits of retail products and services
• Working knowledge of other business line/partner offerings (ie. Wealth Management, Commercial Banking, MD Financial, Enterprise Solutions)
• Working knowledge of competitor offerings and alternate sources of financing
• Working knowledge of economic conditions and political events affecting businesses, especially in the professional/ healthcare segment
• The ability to build and maintain key relationships is essential, along with the ability to influence and persuade others. The incumbent must possess tactical planning, implementation and organization skills. A high degree of flexibility is required to adapt to a wide variety of tasks and functions.

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English & French because they will serve English-speaking clientele.