4255 Jobs Found
SENIOR SOFTWARE DEVELOPER WEB Full-time Job
IT & Telecoms MontréalJob Details
Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.
Choosing BDC as your employer also means:
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Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few
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In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1
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A hybrid work model that truly balances work and personal life
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Opportunities for learning, training and development, and much more...
POSITION OVERVIEW
Reporting to the Chapter Lead of Application Services, the Senior Software Developer is an integrated role within the IT solution delivery team. The Developer must participate in the full development cycle, starting with planning and estimates, developing, implementing, and deploying complex services, orchestrations, and integrations following requirements in a continuous integration and deployment context. Working smoothly in a fast-evolving environment and in a collaborative work mode will be the norm.
The person joining the team as a Senior Software Developer will be part of a group responsible for supporting and improving our public portal, especially in relation to the Backend.
The work takes place in a complex environment, as our public portal is extremely vast. A solid knowledge of the Backend development world is essential to meet our evolution needs. Knowledge of Optimizely version 12 CMS will be a plus. Additionally, knowledge of the banking world is an important asset to understand the context of our activities.
Experience in working in an Agile model is essential to integrate well into our ecosystem. The Software Engineering Specialist must also collaborate and act as a leader with other developers on the team, as well as with Analysts and our internal clients.
CHALLENGES TO MET
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Maintenance and evolution of existing components
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Ensure that the team uses appropriate engineering practices, invests in continuous improvements of tooling or technical debt, and that the system evolves to meet its needs and changing environment
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Compliance with architecture, security, and industry best practices standards by the application/product
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Communication/collaboration with other teams and within the team
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Define and review programming codes to ensure development standards are met and compatible with software, analysis, and design, following "best practices" in documentation
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Collaborate with the team to develop functional specifications to understand business solutions and complexities
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Provide first-level technical support to resolve production issues and provide support according to established service levels
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Develop, implement, and deploy complex services, orchestrations, and integrations following requirements and functional specifications in a continuous integration and deployment context across all environments up to Production
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Design, document, develop, and implement appropriate technical solutions based on information architecture, taxonomic analysis, and functional and non-functional requirements
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Develop unit tests and ensure their proper execution
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Ensure the repair of failures before software delivery
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Act as the API team representative in various initiatives, projects, evolutions, to maintain the sustainability of software operation from an infrastructure and configuration perspective
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Actively participate in daily Scrums
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Adapt to evolving technology, learning and applying new methods to achieve organizational goals and follow best practices for the financial and IT industry
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Control the quality and stability of provided IT systems by following standard product lifecycle development practices (PLC)
WE ARE LOOKING FOR
Education and desired experience
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Bachelor’s degree in information technology or equivalent experience
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At least ten years of experience in development or information technology
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Experience in the banking sector is an asset
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Experience as an Episerver developer (version 12) is an asset
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Seven to ten years of experience as a Fullstack or Backend developer
Knowledge and skills
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Experience in software development and coding in various languages (.NET MVC, .NET Core, HTML, SCSS, JavaScript, TypeScript, etc.)
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Experience with various build tools (Gulp, NodeJS, YAML, etc.)
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Experience with software engineering approaches such as TDD, Pair Programming, CI/CD, Release Pipeline, and Azure DevOps
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Demonstrate a high level of collaboration with developers and product owners
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Practical experience with Azure DevOps
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Practical experience in Agile mode (Scrum, Kanban, INVEST)
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Practical experience with Mulesoft is an asset
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Knowledge of RAML & Swagger is an asset 8.
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Knowledge of YAML & XML 9.
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Experience with Splunk and Dynatrace is an asset 10.
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Knowledge of various protocols such as REST, HTTP, MQ, AMQP, JSON, and SOA 11.
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Knowledge of web standards and security related to APIs (OAuth, OIDC, SSL, CORS, JWT) is an asset 12.
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Knowledge of automated API testing is an asset
Other desired skills:
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Assume responsibility for assigned work to advance action plans and resolutions
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Autonomy, initiative, and organizational skills
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Proficiency in analysis, documentation, and problem-solving
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Ability to learn quickly
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Strong problem-solving, teamwork, adaptability, and autonomy skills
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Excellent verbal and written communication skills in both official languages
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Ability to work in a matrix and changing environment
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Practical knowledge of various aspects of the IT/Web domain
SENIOR SOFTWARE DEVELOPER WEB
BDC
Montréal - 176.08kmIT & Telecoms Full-time
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HUMAN RESOURCES BUSINESS PARTNER Full-time Job
Human Resources TorontoJob Details
Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.
Choosing BDC as your employer also means:
-
Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few
-
In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1
-
A hybrid work model that truly balances work and personal life
-
Opportunities for learning, training and development, and much more...
POSITION OVERVIEW
The Human Resources Business Partner (HRBP) ensures that people strategies, programs and processes across the organization are aligned with the priorities and goals of the business unit or function. The incumbent acts as a liaison between the organization and HR functions in a context of organizational transformation to tailor the design and implementation of HR programs and services in line with the business needs of the business unit or function. They coach leaders on how to embrace change and get the most out of their teams. They work closely with HR stakeholders to improve organizational design and structure, provide change leadership, talent management and coaching to leaders and employees.
CHALLENGES TO BE MET
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Support leaders on all people and talent topics impacting business groups, bringing forward their market view/understanding to set HR prioritization and pace, managing/aligning multiple initiatives, including delivery of talent cycle activities
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Build and strengthen trust with leaders, employees and key stakeholders as a trusted advisor, i.e., someone who is informed, thoughtful, creative and able to leverage HR and other stakeholder centers of expertise as needed to provide value-added advice and recommendations
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Understand external trends/market, which entails having deep knowledge of the organization and its culture, and use data, metrics and people analytics to provide business leaders with key insights and influence organizational, talent and diversity strategies.
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Act as a change agent, a positive thinker, and a critical business thinking partner to anticipate, shape, and influence organizational evolution, describing how to structure and evolve teams
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Support leaders through coaching
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Be a champion of a culture of respect and promotion of a diverse and inclusive workforce at all levels of the organization
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As a key partner to the broader HR team, provide key contributions to the continuous improvement of HR processes and programs, and influence to align business and HR team programs
WHAT WE ARE LOOKING FOR
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University degree in a relevant field; Master's degree considered an asset
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Must have a minimum of 8 years of experience as an HRBP with in-depth knowledge of multiple HR disciplines including compensation, organizational development, change management, employee relations, diversity, equity and inclusion, performance management, training and recruitment
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Excellent communication skills, oral and written, in English. French is a strong asset
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Business acumen: understanding of external trends and the marketplace
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Strategic thinking, influencing, organizational and interpersonal skills
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Results-oriented with a proven ability to execute quickly, efficiently, to deliver consistently and to be able to prioritize and manage
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Experience working with leaders at all levels
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Strong analytical skills, including the ability to generate and analyze reports
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CHRP / CRHA designation is an asset
HUMAN RESOURCES BUSINESS PARTNER
BDC
Toronto - 336.66kmHuman Resources Full-time
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Full Time Security Control Room Supervisor - Afternoons Full-time Job
Security & Safety Richmond HillJob Details
This position provides security oversight to the client Datacenter. Responsibilities include access control, escalations, loss prevention, incident response, and reporting safety and security incidents. The successful candidate will use strong customer service skills and the ability to facilitate effective communication internally and externally to perform the job. They will respond to email, triage issues, and direct them to the proper authority for resolution. They also assist in the timely completion of reports. They perform administrative and miscellaneous duties as directed by management and serve as the shift supervisor for local personnel, as required.
Location: Richmond Hill (Leslie and Major Mackenzie)
Pay Rate: $31.00/HR.
Shifts: Monday to Friday 1500-2300hrs
ESSENTIAL FUNCTIONS:
- Monitors physical security operations at the client Datacenter.
- Monitors cameras and access control systems covering data calls and entry/exit doors.
- Dispatches appropriate personnel, as necessary.
- Maintains logs and records in accordance with the Datacenter Standard Operations Procedure (SOP).
- Identifies and escalates issues in accordance with documented policies and procedures.
- Reviews all reports written during shift.
- Ensures all scheduled posts are filled.
- Briefs oncoming Supervisor/Team about incidents during shift or in progress.
- Maintains documentation and follows standardized procedures to successfully complete unannounced audits.
- Collects complete information for detailed report and appropriate follow-up. Prepares well written reports and maintains strict distribution to “need to know” parties.
- Cross-training will be provided for all site-based roles, enabling you to step in for other position coverage and offer relief breaks to guards, when required by operational needs.
- Prepares written and electronic logs and reports as required for the site while entering information in appropriate computer systems.
- Read and comprehends standard operations procedures, post orders, reports, and other printed materials.
- Performs additional tasks assigned by management.
- Conduct training with the staff on a daily, weekly, and monthly basis.
- Conduct drills, and Quality Assurance & Quality Control (QAQC) review
- Conducts foot patrols (for long periods of time or up to 12 miles of distance. It may involve climbing stairs and walking up inclines and on uneven terrain) completing patrol checklists.
- Assist STM with regards to scheduling, covering any open shifts.
- Identifies security shortfalls and offers suggestions from improving the security program.
- Evaluates and escalates potential safety issues within the facility.
- Required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Notify supervisor upon becoming aware of unsafe working conditions.
- Identifies security shortfalls and offers suggestions from improving the security program.
- The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
- All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) function.
- Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties, or tasks not specifically listed herein.
- In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
- All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.
MINIMUM HIRING STANDARDS:
- Must be at least 18 years of age.
- Must have a reliable means of communication, such as cell phone.
- Must have a reliable means of transportation (public or private).
- Must have the legal right to work in Canada.
- Must have the ability to speak, read, and write English proficiently.
- Must have a high school diploma, secondary education equivalent, or GED.
- Must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation and meet the requirements for a Reliability Clearance through the Government of Canada.
- Must have 2+ years of related work experience, or an equivalent combination of education and experience enough to perform the essential functions of the job, as determined by the company.
SPECIAL REQUIREMENTS:
Able to work during daytime, evening, weekend, and holiday hours
COMPETENCIES
- Must be able to meet and continue to meet licensing requirements
- Must be able to meet and continue to meet requirements for specific skills, certifications and authorizations specified for the assigned accounts.
- Knowledge of security operations and procedures.
- Knowledge of supervisor practices and procedures.
- Skill in staff supervision, including assigning work and providing training and discipline.
- Knowledge of fire inspection procedures.
- Capable of learning a variety of security and safety devices and controls.
- Ability to track and maintain schedule assignments.
- Ability to maintain professional composure when dealing with unusual circumstances.
- Advanced computer skills are required.
- Strong oral and written communication skills.
- Strong customer service and service delivery orientation.
- Ability to provide positive direction and motivate performance.
- Ability to interact effectively at all levels and across diverse cultures.
- Ability to take initiative and achieve results.
- Ability to carry out multiple assignments concurrently.
- Ability to adapt to changes in the external environment and organization.
- Ability to exercise independent judgment and decision-making skills
WORKING CONDITIONS AND PHYSICAL/MENTAL DEMANDS
With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions. In addition to other demands, the demands of the job include:
- Maintaining composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations.
- May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
- May be required to work overtime without advance notice.
- Keyboard, basic computer usage and operating controls.
- Frequent sitting, standing, and walking, which may be required for long periods of time or up to 12 miles of distance. It may involve climbing stairs and walking up inclines and on uneven terrain.
- Walking, reaching with hands and arms, stooping, kneeling, crouching, and crawling.
- Ability to carry up to 2.5-pound device during the entire shift.
- Depending on assignment may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/or awareness of personal safety and safety of others.
- Required ability to manage multiple tasks concurrently.
- Handling and being exposed to sensitive and confidential information.
- Regular talking and hearing.
- May be required to use vehicle in the performance of duties.
- On occasion, it may be required to perform stressful and physical activity.
- Frequent lifting and/or moving up to 10 pounds and occasionally lifting and/or moving up to 25 pounds.
- Close vision, distance vision, and ability to adjust focus.
- This position is structured under a campus model, consisting of 2-3 locations. Site assignments may change on short notice to meet operational needs, while shift hours will remain consistent.
If you are unable to meet the requirements of this position, please do not apply.
Securitas Canada celebrates diversity, and we welcome and encourage applications from the four designated groups: namely women, aboriginal people, visible minorities and persons with disabilities. Accommodation is available for applicants with disabilities throughout the recruitment process.
#AF-CanadaGTSO
Full Time Security Control Room Supervisor - Afternoons
Securitas Canada
Richmond Hill - 327.97kmSecurity & Safety Full-time
31
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Security Guard - Government Site (Casual) Full-time Job
Security & Safety TorontoJob Details
We are seeking over 10+ Security guards for on call positions at data centres across the GTA. We are looking for individuals with a high level of customer service and security experience. Priority to those with a strong customer service background. We are looking for individuals that can commit to 3-4 shifts per week and be able to travel between sites as this client runs on a campus model.
We value diversity and inclusion and encourage all qualified people to apply.
https://www.securitas.ca/careers/security-guard
The posting will remain open until filled.
Position Overview:
Wages: $25.00/hr
Locations: Richmond Hill (Leslie and Major Mackenzie), North York (Finch and Weston), Vaughan (Weston and Steeles), Etobicoke (Humberline and Finch)
Shifts: Monday to Friday 7:00AM-3:00PM, 3:00PM-11:00PM
Sunday to Thursday 11:00PM-7:00AM
Saturday and Sunday 7:00AM-3:00PM, 3:00PM-11:00PM, 11:00AM-11:00PM
Friday and Saturday 11:00PM-7:00AM, 11:00PM-11:00AM
RESPONSIBILITIES:
- Perform access control provision duties, verify contractors coming on-site.
- Screen client employees and contractors with handheld wand metal detection devices.
- Be on call when a shift needs coverage sometimes on short notice.
- Follow security breach procedures by notifying supervisors or other appropriate personnel when security breaches occur.
- De-escalate situations when individuals refuse screening, deny entry and contact supervisor on duty.
QUALIFICATIONS:
- Valid Ontario Security License
- Valid First Aid and CPR Certificate
- Thorough understanding of security protocols and procedures including emergency response.
- 3 years of security experience or 5 years of customer service experience with direct customer facing experience.
- Eligibility for reliability clearances required.
Security Guard - Government Site (Casual)
Securitas Canada
Toronto - 336.66kmSecurity & Safety Full-time
25
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AZ Driver Merchandiser Full-time Job
Coca-Cola Canada Bottling Limited.
Transportation & Logistics HamiltonJob Details
Facility Location- Hamilton
Work Location - Hamilton
Employee Type - Regular Employee FT Hourly
Shift/Hours – Afternoons - 1pm-9:30pm - Monday-Friday
Pay - $34.59 per hour
About This Opportunity
Come join our dynamic team at Coke Canada! As an AZ - Driver Merchandiser, you'll be the driving force behind delivering products to assigned accounts, expertly handling stock, merchandising, and product rotation. Become an essential part of the Coca-Cola experience, ensuring products reach our customers seamlessly and maintaining the highest standards of service. If you're ready to bring your enthusiasm and dedication to the forefront, join us as a Driver Merchandiser and play a key role in making every delivery a refreshing success.
Responsibilities
- Check accuracy and stability of the load
- Deliver products to customer
- Merchandise, display and rotate products according to company standards
- Invoice and Collect monies due
- Pick up company property
- Secure Company Assets
- Ensure compliance with regulatory and company policies and procedures
- Settle all accounts daily
Qualifications
- Commercial License with Air (Class 1 or AZ) with no major violations over the last three (3) years
- High school diploma or GED preferred
- One (1) plus year of commercial driving experience preferred
- One to three years of general work experience preferred
- Local delivery experience preferred
- Ability to repetitively lift, carry and position product (weight up to 50lbs or 22kgs) above shoulder height without assistance
AZ Driver Merchandiser
Coca-Cola Canada Bottling Limited.
Hamilton - 393.85kmTransportation & Logistics Full-time
34.59
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Sales Execution Associate Full-time Job
Coca-Cola Canada Bottling Limited.
Sales & Retail OttawaJob Details
Route Overview – Ottawa (Bank Street Corridor)
Position: Sales Execution Associate *Combine Sales (20%) with Merchandising (80%)
Schedule: Monday to Friday *Needs to be comfortable with daily start time variability (from 7:00 to 10h30 starts)
Average Hours: ~42.4 hours/week (8.5 hours/day target)
Salary: 22$ per hour + Mileage
Territory: Ottawa – primarily along the Bank Street corridor and nearby areas (Terminal Ave, Heron Rd, Walkley, Alta Vista)
About This Opportunity
Our Sales Execution Associate work in local stores helping our customers keep Coca-Cola products fully stocked and available to ""Refresh the World and Provide Moments of Optimism and Happiness"". Our Coca-Cola SEA is our frontline ambassador bringing happiness and refreshments to consumers in their communities. Would you like to be a Coca-Cola Bottling Ambassador?
Responsibilities
- Maintain and replenish products in store racks, shelves, displays, and coolers by transporting product between backroom/storage room to front-of-store with manual or powered equipment (pallet jack, hand-truck) ensuring Right Execution Daily meeting company standards for product display
- Building, changing and removing product displays; maintaining product signage; cleaning product space and securing damaged or defective product
- Manage backroom by organizing stock (product); identifying, monitoring, and reporting inventory levels; evaluating and processing damaged product; re-packing product; organizing backroom materials (i.e., pallets, product shells etc.); completing any required paperwork
- Follow all Company and Store policies regarding backroom, display floor, replenishment, equipment, and safety
- Act as an Ambassador by providing customer service to Consumers and store personnel by answering questions, locating product, and providing assistance as needed
- Repetitively lift, carry, and position product (weighing up to 50 lbs or 22 kgs) above shoulder height without assistance
- Ability to push and pull manual and powered equipment (i.e., pallet jack, hand-truck etc.) containing product loads for a minimum of 100 yards without assistance
- Ability to repetitively grasp and manipulate objects of varying size and weight requiring fine motor skills and hand-eye coordination
- Ability to stand and walk for long periods of time
Qualifications
- Must be 18 years of age and legally eligible to work
- Must have a personal vehicle for use during working hours
- A valid driver's license with a clean driving record with no major violations over the last three (3) years
- Must have current vehicle liability insurance
- 1-year exp. working in grocery, retail, warehousing, or related field, preferred Experience working with manual or powered pallet jacks or certification, preferred 1-year experience working under little or no supervisio
Sales Execution Associate
Coca-Cola Canada Bottling Limited.
Ottawa - 14.26kmSales & Retail Full-time
22
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Driver Merchandiser Full-time Job
Coca-Cola Canada Bottling Limited.
Transportation & Logistics BarrieJob Details
Facility Location- Barrie
Shift/Hours – 4x10hrs
Pay - $30.53/hr
About This Opportunity
Reporting to the Distribution Supervisor Coke Canada Bottling Driver Merchandisers are responsible for delivery of pre-ordered product to assigned accounts, stocking, merchandising and rotating product. They are a critical part of the team that ensures Coke Canada Bottling products are readily available in stores, and play a crucial role in keeping beverage sections, end caps, racks, and displays brimming with refreshing options.
Responsibilities
- Deliver pre-ordered products to customers on assigned route using a Coke Canada Bottling fleet truck.
- Check accuracy and stability of truck load.
- Carry out an inspection of truck before departure and hitch the trailer.
- Offload products and bring into the customer’s location.
- Merchandise product into customer location as needed.
- Collect company property.
- Follow all Coke Canada Bottling and Store policies regarding backroom, display floor, replenishment, equipment, and safety.
- Develop and maintain professional relationships with co-workers and customers.
Qualifications
- Commercial License with Air (Class 1 or AZ) with no major violations over the last three (3) years.
- One (1) plus year of commercial driving experience.
- One to three years of general work experience.
- Local delivery experience preferred.
- Ability to repetitively lift, carry and position product (weight up to 50lbs or 22kgs) above shoulder height without
- assistance.
- Ability to push and pull manual and powered equipment (i.e. pallet jack, hand-truck etc.) containing product loads for a minimum of 100 yards without assistance.
Driver Merchandiser
Coca-Cola Canada Bottling Limited.
Barrie - 319.27kmTransportation & Logistics Full-time
30.53
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Delivery drivers supervisor Full-time Job
Transportation & Logistics BramptonJob Details
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
Experience
7 months to less than 1 year
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Supervision
Responsibilities
Tasks
- Prepare production and other reports
- Recommend measures to improve work methods
- Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
- Supervise workers and projects
- Train or arrange for training
- Monitor and operate signal and track switch control panel
- Co-ordinate and schedule activities
- Ensure health and safety regulations are followed
- Recommend personnel actions
- Co-ordinate repairs and rentals
- Requisition or order materials, equipment and supplies
Delivery drivers supervisor
ECO Petroleum
Brampton - 361.52kmTransportation & Logistics Full-time
35
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Retail sales associate Full-time Job
Sales & Retail BramptonJob Details
Overview
Languages
English
Education
- College/CEGEP
Experience
Experience an asset
On site
Work must be completed at the physical location. There is no option to work remotely.
How to apply
By email
Retail sales associate
S & H HEALTH FOODS
Brampton - 361.52kmSales & Retail Full-time
17.20
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Administrative assistant Full-time Job
Administrative Jobs MississaugaJob Details
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
- Arrange and co-ordinate seminars, conferences, etc.
- Assist with staff consultation and grievance procedures
- Coordinate the flow of information within the team
- Evaluate daily operations
- Open and distribute mail and other materials
- Supervise other workers
- Establish and implement policies and procedures
- Determine and establish office procedures and routines
- Schedule and confirm appointments
- Answer telephone and relay telephone calls and messages
- Answer electronic enquiries
- Greet people and direct them to contacts or service areas
Additional information
Personal suitability
- Ability to multitask
- Judgement
- Team player
How to apply
By email
Administrative assistant
AL-MANARAT HEIGHTS INC.
Mississauga - 360.1kmAdministrative Jobs Full-time
34.50
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Construction worker Full-time Job
Construction Jobs BramptonJob Details
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work site environment
- Outdoors
- Underground
- Confined spaces
- Noisy
- Dusty
- Hot
Additional information
Weight handling
- Up to 23 kg (50 lbs)
Own tools/equipment
- Tools
- Steel-toed safety boots
- Hard hat
- Gloves
- Safety vest
Personal suitability
- Accurate
- Dependability
- Reliability
Benefits
Health benefits
- Dental plan
- Health care plan
- Vision care benefits
105 Sun Pac Blvd Brampton, ONL6S 5Z6
How to apply
By email
Construction worker
Azimuth Three Enterprises Inc
Brampton - 361.52kmConstruction Jobs Full-time
34.50
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Customer Service Agent Full-time Job
Customer Service OttawaJob Details
Requisition ID: 15855
Department: Finance and Corporate Services Dept.
Service: Service Ottawa
Branch: Counter Services Branch
Employment Type: Multiple Full-time Temporary -Up to 1 year; Multiple Full-time Permanent
Work Hours: 35.00hours per week
Affiliation: CUPE 503 Inside/Outside
Salary Information: $61,663.42- $72,157.54 annually (2024 rates of pay)
Location: Various locations
City: Ottawa, ON
Job Category: Administrative and Support Services
Application Close: 30/06/2025
*Applications received will be used to staff current and on-going requirements for 12 months.
JOB SUMMARY
The mandate of ServiceOttawa is to achieve better outcomes for Ottawa residents and businesses when they access City services, by providing a consistent and positive client experience across multiple channels with a focus on Service Excellence. The Counter Services team responds to community needs through the provision of optimum client service delivery employing a centralized one-stop approach. Counter Services consists of seven Client Services Centres and three Provincial Offences offices, which offer a variety of services such as pet registrations, marriage ceremonies, payment intake, parking permits and provincial court services to name a few. Counter Services staff process over 250,000 transactions and handle over $190 million in revenue per year for the City.
You are responsible for providing information and customer service for a wide range of municipal and provincial services, programs, policies, procedures, permits and fee structures, as part of a team of agents, delivered through a ServiceOttawa Centre; ensuring service continuity in responding to inquiries and urgent requests from the public, elected officials, internal staff, and other government agencies through a variety of platforms, primarily by in-person and including electronic/web, email and phone in the most efficient and professional manner possible, minimizing referrals and transfers to other subject matter experts, where possible, and ensuring follow up where required. Work is performed in accordance with corporate/departmental/branch policies, procedures, standards and guidelines, as well as any applicable legislation/regulations, and in meeting performance and quality assurance standards.
You are also responsible for determining the course of action for parking ticket resolution in accordance with the First Attendance Facility policy/procedures, and service standards set within the Branch.
EDUCATION AND EXPERIENCE
Completion of Grade 12
Post-secondary education and/or training related to Customer Service is an asset
Minimum of 3 years of relevant experience in a customer service environment, providing service to the public by telephone, in person, in writing and electronically in a multi-service environment, such as a in call centre and/or a counter service operations
KNOWLEDGE
- Knowledge of customer service delivery mechanisms, practices and strategies to resolving customer related complaints
- Computer literacy in MS Office Suite, internet/intranet and job specific programs such as ICON, IP360, Dynamics, Liberty Recording System, LAGAN, Knowledge BASE, Ottawa.ca, MAP, ITX, VTAX, H2O, ACTIVENet, PRESTO, SAP, VSTATS, etc.
- Knowledge of provincial legislation & regulations, corporate policies & procedures along with the ability to apply and interpret these provisions
- Knowledge of applicable health and safety legislation, including the rights and duties of workers.
- Knowledge of City of Ottawa organizational structure, services and personnel is an asset
COMPETENCIES, SKILLS AND ABILITIES
- Strong interpersonal and communication skills combined with excellent customer service skills especially during busy periods, stressful situations or emergencies
- Communicate effectively and tactfully with municipal staff, elected officials and members of the general public by telephone and in-person
- Strong writing skills and ability to compose professional, clear and concise responses to written inquiries
- Organize, multi-task and prioritize work
- Exercise sound judgment and discretion in decision making to selecting/suggesting a course of action within a list of possible alternatives, particularly after-hours, to minimize risk to the corporation and maximize public safety
- Work independently and in a team setting
- Possess an excellent attendance record
- Punctual, reliable and dependable
- Flexible and adaptable to deal with varying situations
- Strong listening/comprehension skills
- Strong organizational skills
WHAT YOU NEED TO KNOW
- Language Requirement: Designated Day 1 Ready – immediate requirement for language proficiency: French: oral, reading, writing English: oral, reading, writing Candidates must meet language requirement for position upon hire.
- Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Police record checks completed by a third-party company will not be accepted.
- Driver’s License Requirement: This position requires the successful candidate to use their own transportation.
- You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
Customer Service Agent
City Of Ottawa
Ottawa - 14.26kmCustomer Service Full-time
61,663.42 - 72,157.54
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