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Job Summary:

The Revenue Services Unit of the Policy, Planning, Finance & Administration (PPFA) division is responsible for all activities related to revenue, invoicing, collections, banking, refunds, analysis and reporting for Infrastructure Services (IS) and Development & Growth Services (DGS). The successful candidate for this position will focus primarily on invoicing, refunds, analysis, and reporting.

Major Responsibilities:

• Implements detailed plans and recommends policies/procedures regarding program specific requirements.
• Supervises, motivates and trains assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
• Supervises the day-to-day operations of all assigned staff including the scheduling, assigning, and reviewing of work. Authorizes and coordinates vacation and overtime requests. Monitors and evaluates staff performance, approves salary increments, hears grievances, and recommends disciplinary action when necessary.
• Monitors the results for established performance measures/key performance indicators for individual employees, the unit, and client divisions within IS and DGS service areas.
• Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
• Ensures the overall integrity and correctness of deposits, revenues, and receivables for the PPFA and the client divisions within IS and DGS service areas, in accordance with Generally Accepted Accounting Principles (GAAP), Public Sector Accounting Board (PSAB), City by-laws, Corporate Finance policies and procedures and Council directives.
• Assists the Manager Revenue Services with the review, evaluation and development of policies and procedures.
• Prepares and/or assists in the preparation of accounts receivable and write off reports for inclusion in the Controller and Chief Accountant’s report to Standing Committee and Council.
• Supervises activities relating to accounts receivable to ensure billing and collection activities relating to internal and external receivable are in accordance with corporate accounts receivable policy and procedures.
• Ensures that HST requirements and other legislative changes are correctly reflected in the divisional billing systems and provides advice on the applicability of HST on sales or services.
• Negotiates payment plans, deals with collection agencies and City Legal in conjunction with the division's staff to address accounts receivable issues.
• Prepares revenues and accounts receivable aged analysis and the annual provision statements for doubtful accounts.
• Provides monthly information to Accounting Services for the monthly debtor's watch list.
• Ensures that the Credit Check protocol is followed for specified non-cash (i.e. invoice) transactions involving the sale of goods and services.
• Ensures timely preparation of invoices and follow-up on collection of inter-divisional charges for IS, DGS and relevant divisions.
• Supervises the processing of refunds for all divisions within IS and  DGS service areas.
• Ensures proper processing of payments, establishment of files and record keeping for deferred revenues, security deposits, and cash-in-lieu developer contributions.
• Supervises insurance claims for third party property damage to the City's infrastructure and liaises with Toronto Police, Legal Services, insurance companies and the debtor on insurance claims.
• Ensures NSF cheques are processed, and the amounts billed for recovery.
• Reconciles the financial data in SAP with the various sub-systems, investigates and adjusts for significant variances.
• Prepares quarterly security deposits, cash-in-lieu, deferred revenues, and other reports to the divisions within IS and  DGS service areas., ensures that revenues are recognized in accordance with the appropriate accounting standards and policies.
• Reconciles various SAP accounts relating to client divisions.
• Develops, implements, and monitors corporate and divisional policies and procedures, from an internal control perspective with respect to revenues, receivables, and refunds.
• Provides information to the City's Auditor General and external and Internal Auditors with respect to revenues and receivables.
• Prepares financial reports and analysis, both custom and regular, for the review of senior management and divisional staff.
• Supervises the closing of all receivable and general ledger accounts at accounting period-ends.
• Completes year-end activities related to accounts receivable, liabilities and reconciliations in accordance with the Municipal Code and corporate policies and procedures.
• Represents divisions within IS and DGS service areas in discussions and negotiations with other divisions and/or outside parties on revenue, receivables, and other relevant matters.
• Liaises with internal/external clients and Corporate Accounting Services on revenue related issues.

Key Qualifications:

1. Completion of a professional accounting designation (e.g. CPA) OR Graduated with a post-secondary education in Business specializing in Finance or Accounting OR an equivalent combination of education and extensive experience.
2. Extensive experience with computer-based accounting systems(e.g. SAP) and Microsoft Office suite including Excel, Word, and PowerPoint. To develop and maintain macros, databases, reports, analysis, and presentations.
3. Extensive supervisory level accounting experience in a public or private sector organization with particular focus on invoicing, refunds, analysis, and reporting
4. Extensive experience in financial policy and/or process development.
5. Demonstrated ability to motivate and train staff, ensuring effective teamwork, while promoting organizational performance, continuous improvement and encouraging innovation in others.
6. Excellent communication (written and oral) and interpersonal skills with an ability to establish effective working relationships with all City staff, internal and external clients, and the public.
7. Strong leadership and strategic thinking skills in combination with highly developed problem solving and conflict resolution skills.
8. Ability to conduct detailed research and effectively analyze information.
9. Ability to successfully manage and complete projects of various terms and complexities.
10. Familiar with relevant government legislation and the Occupation Health and Safety Act.

• Posting Period: 07-NOV-2024 to 19-DEC-2024
   

Reporting to the Manager of Employee Health & Wellness, this position is responsible for providing proactive disability and occupational health services to the employees of the City of Toronto to minimize the impact of illness and injury for the employee and the workplace.

Major Responsibilities:

• Coordinates medical and functional assessments and interprets the results in order to make appropriate recommendations where an employee's health issues impact work function
• Refers and works closely with internal and external resources to ensure that health assessments, treatment and various programs support maximum functional recovery of ill and injured employees
• Provides consultation and works cooperatively with other People and Equity staff, managers, health care professionals and union representatives to ensure the delivery of effective integrated disability management
• Displays flexibility to meet the needs of the situation while still following policies, procedures and guidelines Identifies multiple cause and effect relationships in situations involving numerous options, diverse stakeholders, and a large volume of information
• Assists in the development, assessment and makes recommendations regarding compliance with corporate policies and procedures related to Employee Health & Wellness Services and Programs

Key Qualifications:
 

1. Post-secondary degree or diploma in a health specialty or equivalent combination of education and experience. A degree in Nursing (B.Sc.) with a specialty designation in Occupational Health Nursing is preferred.

2. Considerable experience in and proven knowledge of disability management and occupational health theory and practice. 

3. Experience in interpreting medical and functional information and the ability to communicate this information, within policy and legal bounds, to divisions within the organization.

4. Experience in providing health surveillance programs, such as pre-placement assessments, would be an asset. 
5. Knowledge of pertinent legislation, e.g., Occupational Health and Safety, Human Rights and Health Disciplines Act, with the ability to communicate its significance and relevancy to each situation. 
6. Ability to exercise good judgement and decision-making in handling complex sensitive situations, using tact and discernment, while upholding confidentiality.
7. Ability to work independently, as well as with multi-disciplinary teams. Strong interpersonal skills and ability to work effectively with all levels of staff and union representatives.
8. Excellent written, verbal and presentation skills. 
9. MS Office suite proficiency (Excel, MS Access, MS Word, PowerPoint, etc.).

WHAT YOU NEED TO KNOW

• Language Requirement: Various language requirements, locations may require English only, French only OR Bilingual competencies. Some positions require English oral, reading, and writing. Some positions required French oral, reading and writing.       
• Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Note: Under the age of 18, requires a Criminal Record and Judicial Matters check in place of the Vulnerable Sector Check.; Police record checks completed by a third-party company will not be accepted.  
• Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements. 
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted. 

11/29/2024

Address:

2146 Burnhamthorpe Road

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

• Identifies customer needs and initiates referrals to BMO colleagues.
• Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
• Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
• Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
• Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
• Contributes to meeting branch business results and the customer experience.
• Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
• Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
• Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
• Acts as a key member of a collaborative and versatile branch and market team.
• Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
• Organizes work information to ensure accuracy and completeness.
• Takes the initiative to find creative approaches that make each customer’s experience feel personal.
• Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
• Contributes to business results and the overall experience delivered in the branch.
• May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
• Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
• Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
• Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Complies with legal and regulatory requirements for the jurisdiction.
• Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
• Completes standardized tasks under supervision.
• Performs initial problem solving within given rules/limits & escalates when required.
• Broader work or accountabilities may be assigned as needed.

  Qualifications:

• No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
• High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
• Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
• Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
• Projects a professional presence.
• Basic knowledge of specialized sales and business banking solutions to refer to specialists.
• Passionate commitment to helping customers.
• A focus on delivering a personal experience to customers.
• Resourceful self-starter with courage and confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
• Basic knowledge learned on the job.
• Verbal & written communication skills - Basic (in business environment).
• Organization skills - Basic (in business environment).
• Collaboration & team skills - Basic (in business environment).

Our Store Team Members are inspired doers. They help provide a positive in-store shopping experience by ensuring the store is always ready with available products that meet customer needs to live life well.  Our Clerks inspire our customers through delightful conversation and knowledge of products.

1005 Boul Cure-Labelle, Laval, QC

What you’ll do 

• Provide great customer service by ensuring the store shelves are stocked and by responding to customer needs

• Maintain and stock product displays and shelves that meet company standards

• Ensure accurate product scanning and identify inventory needs and assist with ordering

• Setup company-directed promotions and programs

• Keep department areas neat and ensure health and safety standards 

Who you are 

• A team player with an attention for detail

• Driven and able to work independently in a fast-paced environment 

• Resourceful and courteous when resolving customer questions

• Motivated to learn new things 

Experience you bring

Good news! No previous experience is required. We provide you with training to set you up for success!

What you bring 

• Flexibility to work a variety hours which may include days, evenings, and weekends

• Able to move up to 50lbs and in constant mobility for an entire shift

Overview

Overview

Bombardier’s Benefits Program

With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following: 

• Insurance plans (Dental, medical, life insurance, disability, and more) 
• Competitive base salary 
• Retirement savings plan 
• Employee Assistance Program  
• Tele Health Program 

Please note: You don’t need all the skills, knowledge, and experience listed for this position! We’re not looking for the perfect candidate, we’re looking for great talent and resourcefulness.

Bombardier’s Benefits Program

With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following: 

• Insurance plans (Dental, medical, life insurance, disability, and more) 
• Competitive base salary 
• Retirement savings plan 
• Employee Assistance Program  
• Tele Health Program 

Please note: You don’t need all the skills, knowledge, and experience listed for this position! We’re not looking for the perfect candidate, we’re looking for great talent and resourcefulness.

As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their day-to-day banking needs. As a Client Service Representative, whether it’s answering questions, assisting with transactions, or proactively connecting clients with the right team members, you’ll be the first line of support as clients work towards their financial goals. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance. 

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.

How you'll succeed

• Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them reach their goals.

• Problem solving - Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to create a better solution together.

• Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

Who you are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.

• You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.

• You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.

• You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.

• You engage with your heart and mind. You care about people and respect different perspectives. You listen to and learn from the experiences of others.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-Bay and Dundas

Employment Type

Regular

Weekly Hours

15

Skills

Client Issue Resolution, Client Service, Customer Experience (CX), Digital Literacy, Empathy (Inactive), Financial Products, Interpersonal Communication, Standards Compliance, Transaction Services