To manage, organize, and deliver consulting services to senior management in the area of change management pertaining to technology implementations. You will be responsible for change management and related processes necessary to ensure adoption and successful project outcomes for Technology Services Division projects. You will coordinate and deliver the required change management of services related to systems development, deployment, technical solutions, and services of appropriate technology in collaboration with service leads.

Major Responsibilities:

• Shapes and defines Technology Services projects change management policies, procedures, methodologies and activities in consultation with client and key stakeholders.
• Provides analysis, formulation, coordination and advice on change management strategies and practices to project leadership and stakeholders at both a strategic and operational level.
• Provides client-driven, value-added management consulting services in the area of Technology Services project change management to a portfolio of diverse consulting projects reflecting practice areas.
• Supports project leadership and stakeholders in assessing and devising change management solutions from a pragmatic and objective perspective.
• Implements detailed change management plans and recommends policies/procedures to enable client organizations overcome challenges resulting from Technology Services projects.
• Works in support of project steering committees and leads interdepartmental teams and working groups to assess organizational readiness, risks (internal and external) and potential impacts associated with change initiatives, identifies key change management risks, resistance and performance gaps, and develops mitigation strategies to minimize negative effects.
• Promotes organization learning, coordinate stakeholder communications, and takes steps to orchestrate change through corporate wide and interdepartmental initiatives pertaining to Technology Services projects.
• Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
• Assumes a temporary, short-term managerial/supervisory role in an organization unit during the transition phase of an organizational change project.
• Brings analysis and conclusions forward to the client/stakeholders, chair meetings and promotes systematic discussion.
• Directs the study process and applies methodologies, collects data, conducts analyses, draws conclusions and develops alternative solutions.
• Contributes to the development and implementation of strategic organization design and effective management/governance systems and processes at the corporate level.
• Assists in the assessment and analysis of corporate organization effectiveness issues and conducts studies and prepares confidential reports with respect to program and service delivery changes; management policies, systems, processes and practices; management restructuring; and organization change.
• Leads and/or supports cross-departmental teams in the development and application of corporate policies; identification of a range of options for operations, policies, information systems and management practices; assessment of the implications and viability of each option; and recommends changes to support management priorities and functions and strengthens internal controls.
• Researches, reviews and reports on existing and new management tools and methodologies and advises senior managers on emerging management techniques and other applied social science concepts and their applicability to the City.
• Fosters and maintains cooperative working relationships within and external to the organization; establishes and maintains contact with professionals in related fields to ensure skills, knowledge and practice are current.
• .

Key Qualifications:

Your application for the role of Management Consultant should describe your qualifications as they relate to:

1. Extensive experience applying change management principles and conducting change management activities (stakeholder management, communication planning and execution, training and development, change impact analysis, collecting and monitoring performance metrics, and post implementation support) to large complex (multi-division, internal and external stakeholders) technology services projects.
    
2. Post-secondary education in Business, Computer Engineering, Technology or a combination of education and/or experience.
    
3. Experience in the application of multiple management disciplines and techniques such as financial management, planning, benefits identification/quantification, information management, performance measurement, risk management, communication and governance.
    
4. Extensive experience in management consulting, strategic planning or business analysis in the information and communication technology sector, digital industry, public sector, or nonprofit organizations.
    
5. Experience in policy/program development, management, and evaluation.
    
6. Experience delivering change management functions in technology projects in a public sector environment would be an asset.
    
7. Certification through Prosci®, CCMP™, or equivalent Change Management industry certification would be an asset.
    
8. Excellent communication, interpersonal, cooperative, negotiation and team-building skills, as well as planning, organizational and time management skills with ability to effectively balance a variety of stakeholder interests.
    
9. Ability to present material at a strategic level while also understanding the details and dependencies to present an issue from a holistic perspective.
    
10. Ability to establish and maintain effective consulting, working relationships and a high level of trust with senior leaders, divisional clients, and vendors, using a strong customer service orientation.
     
11. Knowledge of research methods, techniques, and resources with advanced attention to detail and analytical skills to research and review materials and provide relevant input and reports.

Job Description

Reporting to the Supervisor of Client Services, the Application and Technical Support Specialist 2 (ATSS2) is a member of the Client Service team who are responsible for ensuring the day-to-day availability and maintenance of the technology systems required to support the Members of Council, Accountability Offices, and the City Clerk’s Office are met.

Major Responsibilities:

• Schedule workload and set priorities.
• Provide expertise in assessing, analyzing, and resolving issues and problems in assigned areas.
• Collaborate with internal and external groups to coordinate and liaise on problem resolution.
• Recommend preventative solutions to mitigate recurrence of similar problems.
• Develop and recommend improvements to current environment, policies & processes.
• Acquire and dispose of hardware and software.
• Configure network and server-related hardware and software.
• Advise desktop configuration management teams on hardware & software technologies and deployment alternatives.
• Advise network management teams on hardware & software technologies, connectivity and backup & recovery alternatives.
• Advise security management & control teams on security-related technologies and access control alternatives.
• Perform capacity planning.
• Prepare training material for coaching clients.
• Provide training to clients in use of technology.
• Prepare statistics and draft summary reports.
• Prepare documentation to facilitate transfer of knowledge.
• Prepare targeted communication messages from corporate notifications or create specific targeted messages if the IT incident is handled by Clerk’s IT.
• Support the centralized management of access control.
• Install and roll out applications, hardware and/or software and update inventory accordingly.
• Travel to off-site locations for IT support.

Key Qualifications:

Your application must describe your qualifications as they relate to:

1. Post-secondary education in computer science, business technology or the equivalent combination of education and/or experience.
2. Considerable experience with LAN/WAN/Wireless technology and network hardware, software and operating systems (e.g. Novell, Windows, Mac iOS), as well as with desktop and web applications (e.g.. Microsoft Office Suite365, Microsoft Outlook, Microsoft Project, etc.).
3. Considerable experience in supporting all users including Executives when thoughtfully diagnosing, troubleshooting and resolving issues with desktop software, web and multi-function devices.
4. Considerable experience configuring and provisioning wireless devices using a Mobile Device Management tool (e.g.. AirWatch, etc.).
5. Extensive experience in telephone and in-person technical support, documenting requests and incidents following ITIL processes.

You must also have:

• Excellent organizational, conceptual, analytical, problem solving and multi-tasking skills with the ability to set priorities, co-ordinate a diverse workload and meet tight deadlines.
• Excellent interpersonal, oral and written communication skills to provide troubleshooting support, prepare technical documentation and reports on problems and to deal effectively with staff at all levels within the organization.
• Commitment to delivering superior customer service, performance quality and continuous improvement.
• Ability to work effectively within a dynamic team setting and/or project environment.
• Flexibility in adapting to shifting priorities in response to business demands.
• Knowledge and understanding of network systems and hardware/software, including Novell Netware, Windows 10/11, Mac OS, Ethernet, IP, routers, switches, and network management tools (e.g., virus protection, server monitoring).
• Knowledge of HP multifunction printers and HP Service Manager (or equivalent) for incident and service request monitoring.
• Knowledgeable in security configurations for endpoint infrastructure, addressing malware, ransomware, and other threats, as well as ensuring secure access to the City’s network.
• Skilled in using HP Asset Manager (or similar) to manage hardware/software assets, as well as configuring automated software delivery packages.
• Working knowledge with cloud-based solutions and current mobile communication technologies (e.g., LTE, 4G/5G).
• Proficient in applying knowledge of emerging technologies to support and the ability to apply this knowledge in the development and support of in-house developed applications.
• Knowledge of ITIL processes; ITIL certification is a plus.
• Fundamental working knowledge of a project methodology and various levels of system and/or application testing.
• Knowledge of IT related policies including Acceptable Use Policy, Cyber Security Policy and Mobile Device Policy and  IT related standards such as the Access Control Standard
• Working knowledge and experience with technologies such as Zscaler, Cisco Finesse, Cisco Webex, Cisco Jabber, Cisco IP phones, F5 VPN BIG-IP, RSA, ServiceNOW, OpenText Open Enterprise Server (OES), eDirectory, Micro Focus iManager and Active Directory Services
• Ability to develop and communicate technical documentation, standards, procedures and preventative maintenance.
• Ability to interact with all levels of staff to facilitate training, monitoring and resolution reporting.
• General knowledge of Occupational Health and Safety Act.
• Ability to lift/move equipment/boxes up to 40Ibs.
• Ability to work at and report from multiple remote office locations.

A valid Ontario Class "G" Driver's License and access to a personal vehicle to transport equipment and travel to various work locations is an asset.

Our Water Infrastructure Management Section is seeking to fill one Senior Engineer position in the Analytics & Modelling Services Unit. As a Senior Engineer, reporting directly to the Manager, Analytics & Modelling Services, you will be responsible for providing expert input on infrastructure planning, master plans and capacity assessment studies related to the City's wastewater systems, with a focus on infrastructure planning for growth. A strong communicator, you are proficient in collaborating with internal and external stakeholders and able to break down complex problems to ensure Toronto Water interests and concerns are addressed.

Major Responsibilities:

Your primary responsibilities as a Senior Engineer will be focused on leading review and analysis related to Infrastructure Ontario (IO) projects and Transit Oriented Communities (TOCs), and you will also be expected to:

• Lead staff and consultants to deliver studies, projects and programs related to growth and capacity of the linear systems.
• Lead, or participate in, multi-disciplinary project teams, supervise/direct internal and external professional engineers and technical personnel, and mentor colleagues.
• Provide technical review and advanced engineering input, as required, to other sections and divisions on matters related to municipal and environmental engineering.
• Act as a subject matter expert on a multi-disciplinary technical team in the areas of sanitary local/trunk sewer systems, water distribution/transmission systems, and infrastructure planning for growth.
• Manage assigned projects, ensuring effective teamwork and communication, high standards of work quality and organizational performance, and continuous learning.
• Ensure that all assigned projects are controlled and completed within established timeframes and approved budget limitations.
• Lead, and collaborate in, the development of multi-year capital programs.
• Participate in the preparation of capital and operational budgets (including determining long-term infrastructure investment requirements for linear water and wastewater infrastructure to sustainably address growth needs).
• Review, and comment on, engineering design reports and drawings.
• Review, and comment on, legislation, bylaws, guidelines and procedures.
• Represent Toronto Water as a technical specialist at meetings with standing committees, internal staff, and external agencies, and consult with members of the public, external clients and consultants.
• Prepare technical reports, Committee and Community Council reports and content for public education/communication purposes, as required.
• Prepare capital business cases, project charters, RFPs, RFQs, REOIs, terms of reference, and scope of work for consultant assignments, including selection and direction of consultants undertaking professional services for Toronto Water.
• Prepare and make presentations to senior Department staff, elected officials and the public.
• Maintain relations with Councillors, the public, other units throughout the City, consultants, other levels of government, government agencies, developers, suppliers and contractors, to ensure effective partnerships related to the job function.
• Analyze the continuous improvement and control measures for quality, efficiency and effectiveness of services and formulate recommendations.
• Develop procedures, guidelines, technical standards, and policies related to growth management and infrastructure servicing.
• Keep informed of, investigate, implement, and evaluate new work techniques, technologies and performance standards.
• Assist the Manager in defining and allocating work and setting goals.
• Perform other related duties, as assigned.
• Acts on behalf of the manager when required.

 Key Qualifications:

1. Licensed as a Professional Engineer (P.Eng.) with Professional Engineers Ontario (PEO), or licensing as a professional engineer in good standing in another Canadian engineering association with the ability to obtain a P.Eng. licence with PEO.
2. Extensive experience as a Professional Engineer in analysis, planning, modelling and design applicable to a municipal engineering role working with sewer and drainage and/or watermain infrastructure, with a focus on growth management and infrastructure servicing.
3. Considerable experience related to planning municipal water and sewer infrastructure to accommodate growth including distribution, collection, transmission, trunk, pumping stations and forcemains.
4. Considerable experience in hydraulic modelling, studies and planning related to growth and development planning.
5. Considerable experience using software pertinent to the job function, including Geographical Information System (GIS) applications, and modelling software in infrastructure management such as Infoworks, InfoWater or equivalent for the hydraulic modelling of sewer and watermain systems.
6. Experience in the development of Capital Budgets, including planning, scheduling, prioritizing and costing of projects.
7. Experience developing and drafting procedures, guidelines, technical standards, and policies related to expertise in the area of growth management and infrastructure servicing.
8. Completion of post-secondary degree or diploma in civil and/or municipal engineering; an equivalent combination of education and experience may be considered as an asset.
9. Considerable experience with communication and analytical skills to write policy documents, technical reports, briefing notes, reports to Committee and Council, and responses to inquiries by external agencies and the public, and presentation abilities.
10. Knowledge of the Municipal Class Environmental Assessment (EA) process, especially related to Master Planning, Needs Assessment, and Feasibility Studies.
11. Knowledge of Change Management, Transformation Management, and Program Management theory.
12. Fundamental knowledge of federal, provincial and municipal regulations, policies and guidelines related to the job (e.g. Occupational Health & Safety Act) and applicable to water, wastewater and stormwater systems, infrastructure planning and management.
13. Project and stakeholder management skills to plan, lead, manage and implement multidisciplinary projects of varied scope.
14. Proficiency in various competencies, including highly developed interpersonal, employee relations, negotiation, conflict resolution, leadership and problem-solving skills, with the ability to interact effectively with all levels of the organization and to forge solid internal and external relationships.
15. Experience in infrastructure planning and studies in the field of water distribution and supply is an asset for this position.

Notes

• Local 79 employees are invited to apply for this position, including Local 416 employees on alternate rate to Local 79 jobs, who have Local 79 seniority or aggregate service as of the job posting closing and job offer dates. 
• Assessment may include an interview, written and/or practical test. Location of assessment to be determined.
• Work location reflects what is known at the time of posting.
• An employee's reporting relationship and/or work location may change due to operational reasons and in accordance with their Collective Agreement.

Major Responsibilities:

To provide expertise and advice in the areas of initiation, analysis, design, development, implementation and sustainment of enterprise solutions. To contribute to the development of system architecture, methodologies, standards, policies, procedures and guidelines.

• Performs analysis and design duties as well as programming, modelling and scripting, testing, documentation and deployment preparation
• Coordinates and prepares needs analysis and detailed systems design
• Conducts user interviews to determine detailed systems requirements
• Completes preliminary analysis, system and functional design, workflow diagrams for quality systems development
• Designs, codes, tests, implements and maintains systems
• Designs and develops systems that comply with access and privacy legislation. and/or provincial standards.
• Coordinates and develops program specifications and documentation
• Designs and conducts all levels of testing i.e. unit, system, integration, regression, performance, security, usability, optimization/configuration and coordinates user acceptance testing
• Provides direction to programmers in implementing details of new/revised systems; as the senior technical authority on system projects
• Leads teams of intermediate/junior-level development staff in implementing software components and interfaces, in accordance with the Division's software standards and methodologies
• Liaises and coordinates with staff in detailed systems deliverables and technical problem resolution
• Implements in-house developed/custom/packaged systems and systems changes
• Tests integrated systems to ensure system compatibility and proper functional integration with Corporate
• Provides application maintenance and enhancement including implementation of vendor systems fixes and patches
• Conducts quality assurance on divisional and external developments
• Performs information and application data conversions
• Provides development support to users by providing technical assistance and troubleshooting
• Provides documentation and instruction/training to users of the system
• Provides expertise, advice and technical skills for information and application service delivery
• Conducts research and evaluation of software/framework and makes recommendations
• Recommends, presents and demonstrates system solutions to Divisional and business/community clients
• Conducts presentations, system demonstrations and system walk-throughs at project review meetings
• Participates as a team member in the execution of project plans providing technical expertise and advice re: architecture, development tools, work effort estimates
• Directs the activities of staff, mentors, and recommends training
• Contributes to project plans and project status reports
• Conducts research, investigates and recommends best practices for information and application services
• Contributes to post-implementation project reviews
• Recommends improvements to current methodologies, processes, standards, policies and guidelines
• Contributes in planning of future system growth and provides detailed work plans
• Conducts feasibility studies, business cases, Request For Information proposals & quotations, technical reports by researching and participating in evaluations and recommending solutions
• Determines user training needs. Develops and prepares user training guides and manuals
• Designs security roles and ensures security design for the Applications meet the needs of the business
• Ensures the day to day system security of the production application environment
• Develops and maintains disaster recover procedures and sustain technology solutions to meet business requirements
• Participates in sustaining and improving infrastructures, methodologies, tools, techniques and standards, ensuring their conformance and adherence in daily practice among business and technical teams
• Leads and directs appropriate system staff through the application development life cycle to produce business need solutions in conformance with the current System Architecture
• Leads various stages of projects, directs project team members and resources and reports progress to Project Managers, Stakeholders and Business Units, ensuring successful delivery of solutions through proper coordination, change management, resource management, budget control, quality assurance, contingency measures and risk solutions
• Assists in preparing RFP, RFQ's and participates in evaluating, selecting, recommending technical solutions and in managing vendors and contracts

Key Qualifications:

Your application must describe your qualifications as they relate to:

1. University degree in computer science or the approved equivalent combination of education and/or experience.

2. Extensive experience coding PL/SQL, Oracle RDBMS especially 19c or higher.

3. Extensive experience in data extraction, transformation, analysis and reporting.
4. Considerable experience designing robust, scalable, secure, auditable, and functionally sound systems, including testing, integrating, and deploying systems, and in the preparation of IT related documentation.
5. Considerable experience in data modelling.

You must also have:

• Knowledge of application deployment approaches, and standard DEV-QA-PROD cycles.
• Knowledge of privacy and security regulations especially in a Public Health environment would be an asset.
• Ability to effectively communicate both orally and in writing.
• Ability to work in multi-disciplinary teams.
• Knowledge of the City’s technology Change Management process and ability to create and manage Change tickets using Service Now, is an asset.
• Experience with Oracle Application Express (APEX), is an asset.

Job Summary:

The Revenue Services Unit of the Policy, Planning, Finance & Administration (PPFA) division is responsible for all activities related to revenue, invoicing, collections, banking, refunds, analysis and reporting for Infrastructure Services (IS) and Development & Growth Services (DGS). The successful candidate for this position will focus primarily on invoicing, refunds, analysis, and reporting.

Major Responsibilities:

• Implements detailed plans and recommends policies/procedures regarding program specific requirements.
• Supervises, motivates and trains assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
• Supervises the day-to-day operations of all assigned staff including the scheduling, assigning, and reviewing of work. Authorizes and coordinates vacation and overtime requests. Monitors and evaluates staff performance, approves salary increments, hears grievances, and recommends disciplinary action when necessary.
• Monitors the results for established performance measures/key performance indicators for individual employees, the unit, and client divisions within IS and DGS service areas.
• Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
• Ensures the overall integrity and correctness of deposits, revenues, and receivables for the PPFA and the client divisions within IS and DGS service areas, in accordance with Generally Accepted Accounting Principles (GAAP), Public Sector Accounting Board (PSAB), City by-laws, Corporate Finance policies and procedures and Council directives.
• Assists the Manager Revenue Services with the review, evaluation and development of policies and procedures.
• Prepares and/or assists in the preparation of accounts receivable and write off reports for inclusion in the Controller and Chief Accountant’s report to Standing Committee and Council.
• Supervises activities relating to accounts receivable to ensure billing and collection activities relating to internal and external receivable are in accordance with corporate accounts receivable policy and procedures.
• Ensures that HST requirements and other legislative changes are correctly reflected in the divisional billing systems and provides advice on the applicability of HST on sales or services.
• Negotiates payment plans, deals with collection agencies and City Legal in conjunction with the division's staff to address accounts receivable issues.
• Prepares revenues and accounts receivable aged analysis and the annual provision statements for doubtful accounts.
• Provides monthly information to Accounting Services for the monthly debtor's watch list.
• Ensures that the Credit Check protocol is followed for specified non-cash (i.e. invoice) transactions involving the sale of goods and services.
• Ensures timely preparation of invoices and follow-up on collection of inter-divisional charges for IS, DGS and relevant divisions.
• Supervises the processing of refunds for all divisions within IS and  DGS service areas.
• Ensures proper processing of payments, establishment of files and record keeping for deferred revenues, security deposits, and cash-in-lieu developer contributions.
• Supervises insurance claims for third party property damage to the City's infrastructure and liaises with Toronto Police, Legal Services, insurance companies and the debtor on insurance claims.
• Ensures NSF cheques are processed, and the amounts billed for recovery.
• Reconciles the financial data in SAP with the various sub-systems, investigates and adjusts for significant variances.
• Prepares quarterly security deposits, cash-in-lieu, deferred revenues, and other reports to the divisions within IS and  DGS service areas., ensures that revenues are recognized in accordance with the appropriate accounting standards and policies.
• Reconciles various SAP accounts relating to client divisions.
• Develops, implements, and monitors corporate and divisional policies and procedures, from an internal control perspective with respect to revenues, receivables, and refunds.
• Provides information to the City's Auditor General and external and Internal Auditors with respect to revenues and receivables.
• Prepares financial reports and analysis, both custom and regular, for the review of senior management and divisional staff.
• Supervises the closing of all receivable and general ledger accounts at accounting period-ends.
• Completes year-end activities related to accounts receivable, liabilities and reconciliations in accordance with the Municipal Code and corporate policies and procedures.
• Represents divisions within IS and DGS service areas in discussions and negotiations with other divisions and/or outside parties on revenue, receivables, and other relevant matters.
• Liaises with internal/external clients and Corporate Accounting Services on revenue related issues.

Key Qualifications:

1. Completion of a professional accounting designation (e.g. CPA) OR Graduated with a post-secondary education in Business specializing in Finance or Accounting OR an equivalent combination of education and extensive experience.
2. Extensive experience with computer-based accounting systems(e.g. SAP) and Microsoft Office suite including Excel, Word, and PowerPoint. To develop and maintain macros, databases, reports, analysis, and presentations.
3. Extensive supervisory level accounting experience in a public or private sector organization with particular focus on invoicing, refunds, analysis, and reporting
4. Extensive experience in financial policy and/or process development.
5. Demonstrated ability to motivate and train staff, ensuring effective teamwork, while promoting organizational performance, continuous improvement and encouraging innovation in others.
6. Excellent communication (written and oral) and interpersonal skills with an ability to establish effective working relationships with all City staff, internal and external clients, and the public.
7. Strong leadership and strategic thinking skills in combination with highly developed problem solving and conflict resolution skills.
8. Ability to conduct detailed research and effectively analyze information.
9. Ability to successfully manage and complete projects of various terms and complexities.
10. Familiar with relevant government legislation and the Occupation Health and Safety Act.

• Posting Period: 07-NOV-2024 to 19-DEC-2024
   

Reporting to the Manager of Employee Health & Wellness, this position is responsible for providing proactive disability and occupational health services to the employees of the City of Toronto to minimize the impact of illness and injury for the employee and the workplace.

Major Responsibilities:

• Coordinates medical and functional assessments and interprets the results in order to make appropriate recommendations where an employee's health issues impact work function
• Refers and works closely with internal and external resources to ensure that health assessments, treatment and various programs support maximum functional recovery of ill and injured employees
• Provides consultation and works cooperatively with other People and Equity staff, managers, health care professionals and union representatives to ensure the delivery of effective integrated disability management
• Displays flexibility to meet the needs of the situation while still following policies, procedures and guidelines Identifies multiple cause and effect relationships in situations involving numerous options, diverse stakeholders, and a large volume of information
• Assists in the development, assessment and makes recommendations regarding compliance with corporate policies and procedures related to Employee Health & Wellness Services and Programs

Key Qualifications:
 

1. Post-secondary degree or diploma in a health specialty or equivalent combination of education and experience. A degree in Nursing (B.Sc.) with a specialty designation in Occupational Health Nursing is preferred.

2. Considerable experience in and proven knowledge of disability management and occupational health theory and practice. 

3. Experience in interpreting medical and functional information and the ability to communicate this information, within policy and legal bounds, to divisions within the organization.

4. Experience in providing health surveillance programs, such as pre-placement assessments, would be an asset. 
5. Knowledge of pertinent legislation, e.g., Occupational Health and Safety, Human Rights and Health Disciplines Act, with the ability to communicate its significance and relevancy to each situation. 
6. Ability to exercise good judgement and decision-making in handling complex sensitive situations, using tact and discernment, while upholding confidentiality.
7. Ability to work independently, as well as with multi-disciplinary teams. Strong interpersonal skills and ability to work effectively with all levels of staff and union representatives.
8. Excellent written, verbal and presentation skills. 
9. MS Office suite proficiency (Excel, MS Access, MS Word, PowerPoint, etc.).

Major Responsibilities:

Reporting to the Division Chief, this position provides a variety of administrative and program related duties, which include:

• Assists with medicals for new recruits.
• Provides support for clinics at Medical Office.
• Receives/sends various faxes such as RTW forms and other documentation.
• Receives, reviews, scans RTWs and sends to various divisions and to HR when required.
• Creates and maintains medical filing, including ongoing retrieval of files and refiling.
• Retrieves information from various sources, including from Quatro for TFS Chief Medical Officer to review.
• Liaises with Chief Medical Officer, Staff Services Coordinators-ATM, and with Division Chief, Staff Services on regular basis.
• Support Medical Office team and Division Chief.
• Produces various reports on a regular and ad hoc basis.
• Assigns modified duties based on a defined set of criteria and well established procedures, under the guidance of the Staff Services Coordinators.
• Manages the modified duty absence line.
• Manages projects as assigned by the Division Chief.
• Prepares and processes a variety of documents including forms, statements, reimbursements, statistical summaries and reports requiring the assessment and analysis of manual or computerized data, e.g. Quatro, reports, etc.
• Prepares and types correspondence, confidential documents, reports and other documents utilizing various software packages.
• Exercises caution and discretion with medical information and other confidential information. 
• Operates various office equipment and computers utilizing a variety of desktop applications and corporate systems. Utilizes layout, formatting and keyboard skills.
• Opens, reviews and distributes incoming mail and follows up on responses.
• Maintains filing and retrieval systems for various records/documents. Ensures required documentation is distributed to appropriate personnel.
• Researches and provides information in response to inquiries/complaints and exchanges information with all levels of staff, government agencies and records detailed messages.
• Drafts routine correspondence.
• Coordinates meetings, appointments and interviews. Compiles material, prepares agenda and takes and transcribes minutes, as required Proof reads outgoing documents and correspondence and maintains follow up system
• Assists section staff with administration of section programs and activities (e.g. preparing expense accounts).
• Maintains supplies for the unit. Orders and checks the inventory of office equipment, supplies, publications, etc. and ensures levels are maintained.
• Other duties as assigned.

Key Qualifications:

1. Considerable experience in providing administrative/secretarial support duties to management, some of which must relate to the duties above.
2. Experience supporting a small team, preferably within a clinic/medical setting.
3. Experience in setting up meetings, taking notes and minutes if required.
4. Experience with, Microsoft Word, Excel, PowerPoint and email.
5. Advanced knowledge of layout and formatting of complex reports, correspondence, charts, tables, committee/council reports, etc.
6. Demonstrated track record of successful performance in a similar or related role.
7. Demonstrated ability to deal positively and effectively with all levels of staff, the public and officials, in a professional, respectful and civil manner.
8. Highly developed customer service and interpersonal skills with a proven ability to deal with people in difficult situations.
9. Excellent organizational skills with ability to handle multiple priorities and meet deadlines within a fast-paced environment.
10. Strong written and verbal communication skills.
11. Able to work with minimal supervision as part of a larger team; as well as the ability to make sound independent judgment calls, take initiative and know when to seek counsel and advice.
12. Ability to exercise discretion in dealing with confidential matters and with management staff.
13. Good knowledge of municipal operations, departmental and political issues.
14. Must be flexible to work long hours in peak periods and be able to work flexible hours, including weekends and evenings as required.
15. Able to work under pressure.
16. Able to work positively within a diverse environment.
17. Previous medical office experience preferred.

Number of Positions Open: 3

Posting Period: 05-NOV-2024 to 20-NOV-2024

To design and develop client-facing applications using front-end development technologies and create a Rapid Application Development Framework for scalable, efficient applications. To collaborate with cross-functional teams for seamless integration with back-end systems, manage Continuous Integration and Continuous Deployment (CI/CD) pipelines for automated testing and deployment and design enterprise solutions meeting business needs, while driving innovation and ensuring applications comply with security, privacy and accessibility standards.

Major Responsibilities:

• Implements detailed plans and recommends policies/procedures regarding program specific requirements.
• Supervises, motivates and trains assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
• Supervises the day to day operation of all assigned staff including the scheduling, assigning and reviewing of work.  Authorizes and coordinates vacation and overtime requests.  Monitors and evaluates staff performance, approves salary increments, hears grievances and recommends disciplinary action when necessary.
• Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
• Designs and develops client facing applications using various Front-End development technologies.
• Develops a Rapid Application Development Framework to facilitate the creation of scalable and efficient applications.
• Collaborates with cross-functional teams to integrate front-end applications with back-end systems.
• Establishes and manages CI/CD pipelines to automate testing, building and deployment processes.
• Designs enterprise solutions and software components to meet business requirements and drive innovation.
• Utilizes mobile frameworks for hybrid mobile development, ensuring the delivery of smooth and captivating mobile experiences.
• Identifies and analyzes current business processes and practices in the context of evolving information architecture and performance measures; prepares feasibility studies and recommends overall technical solutions for business initiatives and leverages existing enterprise infrastructure investments.
• Recommends and implements security, privacy and quality assurance requirements consistent with the Municipal Freedom of Information Privacy and Protection Act (MFIPPA), corporate and legislated standards regarding the storage, processing and retention of confidential data.
• Identifies, recommends, develops and implements IT systems in areas where automation and technology solutions/systems can be applied. Streamlines business processes and operations and reducing or reallocating employee hours, potentially leading to downsizing/restructuring/contracting out etc.
• Informs and educates Senior Managers, business users and technology peers on technology trends and the effective use of business and technology solutions and information management.
• Builds digital accessibility compliant mapping applications using the City's standard mapping technologies and solutions.
• Communicates with business teams on advantages, drawbacks, tradeoffs (cost, timelines, or quality) for different solutions and developing new applications from business requirements, to working solutions that utilize existing technical capabilities within the environment.
• Leads, advises and mentors staff, providing guidance and support as needed.
• Accesses, manages and utilizes confidential information and intellectual property to guide informed decision making on technology development.
• Assesses and analyzes organizational effectiveness concerns and prepares confidential reports on program and service delivery changes, systems, processes and practices.
• Works with management to provide oversight and evaluates the work performance of external service providers with respect to quality, timeline, cost and completion of required tasks.
• Develops business cases and reports and provides in-depth advice and makes recommendations to senior management related to changes in staffing levels/resource requirements/allocations, financial and operational plans, alternate service delivery, changes in business methods and processes, operational and/or labour utilization issues including opportunities for efficiencies and savings. Leads recruitment efforts to meet project and business requirements.
• Leads, facilitates and contributes to the design, development and sustainment of corporate standards for the division, including formalized project management and methodology, data warehousing architecture, data modeling, metadata, change management and application development and migration.
• Provides technical leadership on projects and recommends timelines on work, resources required and automation integrations and identifies, addresses and mitigates scope creep, challenges, and procurement requirements.
• Provides assessments and recommendations of modern technology trends on the effective use, acquisition and integration of technology by the City.
• Ensures that all applications adhere to the City's Digital Accessibility Standards and are AODA compliant, promoting inclusivity and accessibility.
• Assesses and recommends scalable multi-jurisdictional business and technical solutions that meet client and business requirements in the context of corporate standards, policies and procedures for information technologies and architectures, including determining requirements, conducting research and evaluations and obtaining all approvals and signoffs.
• Provides operational support for production issues and provides recommendations.
• Follows industry standard Software Development methodologies, IT industry best practices and corporate policies and maintains awareness of the latest technologies and best practices in front-end development.
   

Key Qualifications:

1. Post-secondary education in Computer Science or a related discipline, or the approved equivalent combination of education and/or experience developing and maintaining large-scale IT applications with multidisciplinary teams
    
2. Extensive experience as a front-end developer, including demonstrated leadership and mentoring skills in designing configurable enterprise solutions
    
3. Extensive experience with system architecture to integrate front-end and back-end components and developing with JavaScript, jQuery, HTML5, CSS3, Bootstrap, responsive design, and REST APIs is required. TypeScript, Web Components, ReactJs, Cordova, or others are considered an asset.
    
4. Experience with industry best practices for web application development, including source control (Git), web security, web performance, and web accessibility (WCAG 2.x AA, AODA). Continuous Integration and Deployment (CI/CD) are considered an asset.
    
5. Experience in building reusable solutions that meet non-functional requirements while conducting root cause analysis and troubleshooting, ensuring high-quality and reliable software that works across different platforms and browsers.
    
6. Ability to work in fast-paced environments, delivering high-quality solutions under tight deadlines, with strong problem-solving skills and proven ability to use communication and collaboration effectively.

• Posting Period: 04-Nov-2024 to 19-Nov-2024
•  

Job Description

Reporting to the Supervisor of Court Support, the Support Assistant C will provide administrative support to the Judiciary in court during proceedings.  This includes preparing court dockets and documents, escorting the Justice into the courtroom, calling court to order, arraigning defendants, recording pleas, swearing in various stakeholders, and receiving, recording, and maintaining exhibits tendered as evidence. They will also maintain records and files and support various other administrative tasks outside of the courtroom setting.

Major Responsibilities:

To provide bilingual (English and French) administrative and clerical services

• Prepares, researches, maintains and processes documents (e.g. enforcement of defaulted fines, license suspensions, warrants, and probation orders, other court orders, interpreter request, dockets, case dispositions, MTO requests, photocopy requests, trial request, motion applications, extension applications, re-openings, walk-in-guilty pleas, and filings of certificates and information etc.).
• Selects and presents data. Determines and corrects errors.

• Drafts correspondence (relating to legislative authorities and court/tribunal processes).

• Inputs, updates and maintains data (e.g. processing certificates of offence and Information filed with court, Prepping court dockets, updating dispositions including FTR, scheduling trials etc.).

• Operates office equipment and computers utilizing a variety of software packages, applying speed and skill.

• Prepares presentation materials, forms etc.

• Utilizes layout, formatting and keyboarding skills using computer.

• Maintains filing and retrieval systems for records/documents (e.g. trials, pending matters to be scheduled, schedules, tables, completed cases, docket payments, fines at collections, exhibits, recording tapes / digital recording files, reports, inventory data and manuals, receivables and completed matters) etc.

• Receives documents/applications, invoices/monies from the public or other levels of government and ensures accuracy and completeness

• Issues/completes receipts/documentation.

• Responds to inquiries requiring broad knowledge of the operational area/function (e.g. call centre, public counter, in-take counter and information desk).

• Coordinates meeting rooms, bookings and special requirements for meetings.

• Attends meetings, takes and transcribes minutes.

• Monitors, orders, and maintains supplies/resource materials for unit or other locations

Key Qualifications:

Your application must describe your qualifications as they relate to:

1. Experience providing Bilingual (English and French) front line services in a customer service environment, dealing effectively with all levels of staff and the general public and service providers in person, by telephone, and in writing. 
2. Considerable experience performing various clerical duties, including receiving payments, typing correspondence, processing applications, etc.
3. Experience with MS Office (i.e. Word, Excel, Access, Outlook and PowerPoint), data entry, formatting procedures for text, table, spreadsheet and mail merging.
4. Considerable experience working with various filing systems and the management of large volumes of information both hard copy and electronic.

You must also have:

• Ability to utilize layout of formatting procedures for text, charts, graphs and statistical data.
• Mathematical ability to compile statistical summaries and to balance accounting documents, e.g. Failed to Respond (FTR) dockets, Walk In Guilty (WIG) dockets, First Attendance dockets balance day end cash transactions etc.
• Excellent organizational skills with ability to multitask in a high pressure, high volume environment with minimal supervision.
• Ability to operate audio/visual systems and perform minor maintenance and repairs.

• Knowledge of legal and technical terms and court procedures and requirements, e.g. knowledge of the Statutory Powers Procedure Act, City of Toronto By-Laws, Provincial Offences Act, Courts of Justice Act, Administration of Justice Act and related regulations

• Ability to type/keyboard at a fair rate of speed, and accuracy.

• Excellent interpersonal, and communication skills with the ability to meet and interact with, judiciary, Legal Profession, Staff, Enforcement Agencies, Public and representative from external agencies and organizations in an efficient, discreet and professional manner.

• Ability to lift boxes up to 20 kg.

• Ability to work flexible and varied hours on a rotational basis.

• Ability to work in a primarily digital environment.

• Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces.