4095 Jobs Found
Cashier Full-time Job
Sales & Retail HamiltonJob Details
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
Experience
Will train
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
- Scan items
- Receive payment for goods or services
- Stock shelves and clean counter area
- Greet customers
- Accept reservations or take-out orders
- Attend to hotel safety-deposit boxes
- Weigh produce and bulk foods
- Provide customer service
- Assist customers with self-checkout
- Calculate foreign currency exchange
- Monitor all entrances and exits, request proof of payment when necessary
- Participate in promotional activities
- Verify the age of customers when selling lottery tickets, alcohol or tobacco products
How to apply
By email
Cashier
Dairy Queen
Hamilton - 93.9kmSales & Retail Full-time
29
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Food counter attendant Full-time Job
Tourism & Restaurants HamiltonJob Details
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
Experience
Will train
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
- Bring clean dishes, flatware and other items to serving areas and set tables
- Clear and clean tables, trays and chairs
- Place dishes in storage area
- Sanitize and wash dishes and other items by hand
- Keep records of the quantities of food used
- Package take-out food
- Take customers' orders
- Use manual and electrical appliances to clean, peel, slice and trim foodstuffs
- Clean and sanitize kitchen including work surfaces, cupboards, storage areas, appliances and equipment
- Handle and store cleaning products
- Receive, unpack and store supplies in refrigerators, freezers, cupboards and other storage areas
- Remove kitchen garbage and trash
- Sweep, mop, wash and polish floors
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.
How to apply
By email
Food counter attendant
Dairy Queen
Hamilton - 93.9kmTourism & Restaurants Full-time
29
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Cashier Full-time Job
Sales & Retail BramptonJob Details
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
- or equivalent experience
Experience
7 months to less than 1 year
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
- Operate cash register
- Process money, cheques and credit/debit card payments
- Scan items
- Tabulate total payment for goods or services required
- Receive payment for goods or services
- Calculate daily/shift payments received and reconcile with total sales
- Suggestive selling
- Stock shelves and clean counter area
- Greet customers
- Accept reservations or take-out orders
- Wrap or place merchandise in bags
- Weigh produce and bulk foods
- Provide customer service
- Assist customers with self-checkout
- Monitor all entrances and exits, request proof of payment when necessary
- Participate in promotional activities
Experience and specialization
Computer and technology knowledge
- Electronic cash register
- Computerized inventory record keeping and re-ordering system
Additional information
Work conditions and physical capabilities
- Work under pressure
- Attention to detail
- Standing for extended periods
- Bending, crouching, kneeling
Personal suitability
- Accurate
- Team player
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.
How to apply
By email
Cashier
Green Valley Supermarket
Brampton - 62.36kmSales & Retail Full-time
27.10
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Meat cutter - retail or wholesale Full-time Job
Sales & Retail BramptonJob Details
Overview
Languages
English
Education
- No degree, certificate or diploma
Experience
1 to less than 7 months
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
- Clean meats to prepare for processing or cutting
- Cut, trim and prepare standard cuts of meat
- Wrap and package prepared meats
- Remove bones from meat
- Weigh meats for sale
- Cut poultry into parts
- Price meat products
- Sell meats to customers
- Train meat cutters
- Prepare special orders
- Prepare special displays of meats, poultry and fish products
- Shape, lace and tie roasts, other meats, poultry and seafood
Additional information
Work conditions and physical capabilities
- Work under pressure
- Fast-paced environment
- Physically demanding
Personal suitability
- Client focus
- Initiative
- Organized
- Team player
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.
How to apply
By email
Meat cutter - retail or wholesale
Green Valley Supermarket
Brampton - 62.36kmSales & Retail Full-time
28.50
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Administrative assistant Full-time Job
Administrative Jobs BramptonJob Details
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
- or equivalent experience
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
- Arrange and co-ordinate seminars, conferences, etc.
- Supervise other workers
- Determine and establish office procedures and routines
- Schedule and confirm appointments
- Answer telephone and relay telephone calls and messages
- Answer electronic enquiries
- Compile data, statistics and other information
- Respond to employee questions and complaints
- Order office supplies and maintain inventory
- Greet people and direct them to contacts or service areas
- Set up and maintain manual and computerized information filing systems
- Perform data entry
- Provide customer service
- Maintain and manage digital database
- Perform basic bookkeeping tasks
- Consult with clients after sale to provide ongoing support
- Assign, co-ordinate and review projects and programs
Supervision
- 3-4 people
Experience and specialization
Computer and technology knowledge
- MS Office
Additional information
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- Repetitive tasks
Personal suitability
- Ability to multitask
- Organized
- Team player
- Client focus
- Time management
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.
How to apply
By email
Administrative assistant
Green Valley Supermarket
Brampton - 62.36kmAdministrative Jobs Full-time
27.10
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Engineer - Process Full-time Job
Engineering GuelphJob Details
The Engineer - Process position will be responsible for determining the operations for fabrication and assembly of products by reviewing parts drawings, specifications, and other engineering data. Primarily accountable for planning, scheduling, conducting, or coordinating phases of major engineering projects in addition to developing sequence of operations, estimate time requirements for each, and prepare operation sheets.
Powering Vehicles, Motion, Work, and Lives since 1966.
Performance Expectations
- Work with production planning to set shop priorities and ensure all necessary tools and documentation needed in the plant are available.
- Attend Advance Quality Planning meetings to finalize design of required fixtures and tooling.
- Interface with suppliers of raw material and tools to establish engineering requirements for start of production.
- Investigate and find resolution of specific processing problems for assigned projects and parts.
- Prepare quotations for new jobs, including material and processing costs, tooling, gauges and capital investment costs if required.
- Participate in productivity improvement investigations.
- Conduct time studies.
- Maintain ongoing process control through quality troubleshooting and process improvement investigation.
- Regular review of all processes and operator instructions for assigned customers to ensure accuracy and conformance to actual procedures.
- Collect data and develop statistics to describe equipment and system functionality.
- Estimate durations of development, fabrication, construction and repair tasks.
- Define which materials and equipment to use for projects and select appropriate codes.
- Complete work order and change work order forms to notify key parties about projects.
- Assume project management roles to co-ordinate the involvement of other engineers, contractors, technicians and suppliers.
Credentials
- Post-Secondary education in Engineering or Equivalent.
- Minimum three years of related experience.
- Knowledge/work experience in machine processes, cutting tools, fixtures, CNC and Special purpose machines.
- Working knowledge of ISO-TS16949 and ISO 14001, and with mechanical blueprint interpretation including GD and T.
- Good computer skills, including Word, Excel and Outlook.
- Experience with the use of statistical analysis software and computer-assisted design, manufacturing and machining (i.e. AutoCAD, CAD/CAM and SolidWorks).
Desired Characteristics
- Able to interact with supervisors or managers and integrate work within teams of engineers and technicians to work on common projects.
- Attend formal professional development seminars and conferences as needed.
What Linamar Has To Offer
- Opportunities for career advancement.
- Community based outreach supporting both local and global initiatives and charities.
- Social committees and sports teams.
- Discounts for local vendors and events, including auto supplier discounts.
Engineer - Process
Linamar Corporation Plc
Guelph - 104.35kmEngineering Full-time
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Personal Banking Associate Full-time Job
Banking TorontoJob Details
Application Deadline:
11/29/2024
Address:
2454 Yonge Street
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.
- Collaborates with BMO partners to identify referral opportunities that further grow the customer’s relationship with BMO beyond personal banking.
- Welcomes and guides customers as they walk into the branch lobby, and offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
- As a lobby leader, assists in conducting client conversations about banking services to recommend alternative banking channels and provide personal banking and investment advice.
- Meets customer transaction-based needs with seamless execution.
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
- Contributes to meeting branch business results and the customer experience.
- Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
- Acts as a key member of a collaborative and versatile branch and market team.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
- Organizes work information to ensure accuracy and completeness.
- Takes the initiative to find creative approaches that make each customer’s experience feel personal.
- Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
- Contributes to business results and the overall experience delivered in the branch.
- May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
- Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
- Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
- Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with legal and regulatory requirements for the jurisdiction.
- Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
- Completes complex & diverse tasks within given rules/limits.
- Analyzes issues and determines next steps; escalates as required.
- Broader work or accountabilities may be assigned as needed.
Qualifications:
- Typically between 1 – 2 years of relevant experience and/or certification in related field of study desirable or an equivalent combination of education and experience.
- Canada only: Registration to sell investment products completed or in progress (must be completed within 12 months) - as appropriate for the jurisdiction.
- Confident and experienced in the use of social media, tablets, Smart phones, online tools, and applications.
- Some experience in a consultative customer service or sales roles, with a drive to deliver a personal customer experience.
- Basic knowledge of specialized sales and business banking solutions to refer to specialists.
- Passionate commitment to helping customers.
- Drive to deliver a personal customer experience.
- A focus on results and the ability to thrive in a consultative sales and team-based environment.
- Resourceful self-starter with courage and confidence to approach customers.
- Readiness to collaborate and work in different capacities as part of a team.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
- Basic specialized knowledge.
- Verbal & written communication skills - Good.
- Organization skills - Good.
- Collaboration & team skills - Good.
- Analytical and problem solving skills - Good.
Personal Banking Associate
BMO Canada
Toronto - 35.48kmBanking Full-time
35,000 - 52,000
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Customer Service Representative Part-time Job
Customer Service OttawaJob Details
Application Deadline:
11/11/2024
Address:
1465A Richmond Rd
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.
- Identifies customer needs and initiates referrals to BMO colleagues.
- Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
- Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
- Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
- Contributes to meeting branch business results and the customer experience.
- Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
- Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
- Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
- Acts as a key member of a collaborative and versatile branch and market team.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
- Organizes work information to ensure accuracy and completeness.
- Takes the initiative to find creative approaches that make each customer’s experience feel personal.
- Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
- Contributes to business results and the overall experience delivered in the branch.
- May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
- Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
- Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
- Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with legal and regulatory requirements for the jurisdiction.
- Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
- Completes standardized tasks under supervision.
- Performs initial problem solving within given rules/limits & escalates when required.
- Broader work or accountabilities may be assigned as needed.
Qualifications:
- No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
- High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
- Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
- Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
- Projects a professional presence.
- Basic knowledge of specialized sales and business banking solutions to refer to specialists.
- Passionate commitment to helping customers.
- A focus on delivering a personal experience to customers.
- Resourceful self-starter with courage and confidence to approach customers.
- Readiness to collaborate and work in different capacities as part of a team.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
- Basic knowledge learned on the job.
- Verbal & written communication skills - Basic (in business environment).
- Organization skills - Basic (in business environment).
- Collaboration & team skills - Basic (in business environment).
Salary:
$33,850.00 - $44,000.00
Customer Service Representative
BMO Canada
Ottawa - 315.3kmCustomer Service Part-time
33,850 - 44,000
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Administration Assistant Full-time Job
Administrative Jobs BarrieJob Details
Application Deadline:
11/29/2024
Address:
90 Collier Street
Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of business objectives.
- Coordinates marketing activities on behalf of the advisory team, including website, social media initiatives, client recognition for meaningful life events, and the planning of client events.
- Assists the advisory team in preparing for client meetings, including scheduling appointments.
- Handles clients’ general day-to-day requests and inquiries including basic money movement (e.g., wires, transfers), technology issues, and account opening and update, and follows up in a timely and confidential manner.
- Generates reports and documents for IAs and clients as requested and processes items for client accounts and files.
- Maintains and organizes client database and client files.
- Ensures transactions and tasks are appropriately assigned to team members and completed.
- Provides team members with support on technology issues, use of new technology, and general inquiries and escalations related to policies, procedures, and processing.
- Gathers and distributes information on updates to training, guidelines, technology, and other business related information.
- Develops rapport and instills confidence with the client to develop credibility and promote a positive client experience.
- Follows through on the risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, act in their best interests, and ensure an effectively run branch.
- Protects the Bank's assets and clients’ assets and complies with all regulatory, legal, and ethical requirements.
- Maintains the confidentiality of client and Bank information.
- Completes complex & diverse tasks within given rules/limits.
- Analyzes issues and determines next steps; escalates as required.
- Broader work or accountabilities may be assigned as needed.
Qualifications:
- Typically between 1 – 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
- Knowledge of wealth management company and branch operations (e.g. client services, trust services, account transfers, etc.) is an asset
- Knowledge of operational aspects of traditional (stocks, bonds, money market, mutual funds) and non traditional (managed and fee based) products is an asset
- Familiarity with technology applications and software used in the financial planning and investment industry.
- Successful completion of both the Canadian Securities Course and the Conduct and Practices Handbook exam will be required within 18 months from date of hire.
- Successful completion of 30-day BMO NB Investment Representative Licensing Program.
- Basic specialized knowledge.
- Verbal & written communication skills - Good.
- Organization skills - Good.
- Collaboration & team skills - Good.
- Analytical and problem solving skills - Good.
Salary:
$31,600.00 - $46,200.00
Administration Assistant
BMO Canada
Barrie - 79.68kmAdministrative Jobs Full-time
31,600 - 46,200
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Customer Service Representative Full-time Job
Customer Service TorontoJob Details
Application Deadline:
11/18/2024
Address:
193 Military Road
Job Family Group:
Retail Banking Sales & Service
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.
- Identifies customer needs and initiates referrals to BMO colleagues.
- Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
- Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
- Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
- Contributes to meeting branch business results and the customer experience.
- Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
- Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
- Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
- Acts as a key member of a collaborative and versatile branch and market team.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
- Organizes work information to ensure accuracy and completeness.
- Takes the initiative to find creative approaches that make each customer’s experience feel personal.
- Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
- Contributes to business results and the overall experience delivered in the branch.
- May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
- Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
- Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
- Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with legal and regulatory requirements for the jurisdiction.
- Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
- Completes standardized tasks under supervision.
- Performs initial problem solving within given rules/limits & escalates when required.
- Broader work or accountabilities may be assigned as needed.
Qualifications:
- No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
- High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
- Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
- Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
- Projects a professional presence.
- Basic knowledge of specialized sales and business banking solutions to refer to specialists.
- Passionate commitment to helping customers.
- A focus on delivering a personal experience to customers.
- Resourceful self-starter with courage and confidence to approach customers.
- Readiness to collaborate and work in different capacities as part of a team.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
- Basic knowledge learned on the job.
- Verbal & written communication skills - Basic (in business environment).
- Organization skills - Basic (in business environment).
- Collaboration & team skills - Basic (in business environment).
Salary:
$33,850.00 - $43,500.00
Customer Service Representative
BMO Canada
Toronto - 35.48kmCustomer Service Full-time
33,850 - 43,500
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Sales Coordinator Full-time Job
Sales & Retail TorontoJob Details
Prepares responses to customer request for quotations. Administration of customer data including pricing and contract reviews.
Your preferred qualifications
- Post secondary education in business administration, marketing or a technical discipline such as but not limited to engineering, program or project management.
- Excellent communication skills both verbal and written
- Strong mathematical skills
- High level of proficiency in Microsoft office applications, Excel, PowerPoint, Teams, Outlook etc…
- Strong negotiation skills with the ability to adapt to changing audiences
- The ability to multitask in a fast-paced environment
- Strong organizational and time management skills
- Process and analytical mind set
- A basic understanding of manufacturing process flow
- A valid G Driver’s license
Compensation: $70K + depending on experience
Accommodations for disabilities in relation to the job selection process are available upon request.
Candidates will be required to complete a Criminal Records Check and, if deemed necessary, a Credit Check as part of the candidate selection process.
Who we are looking for
- Previous work experience with Automotive OEM on commercial and quoting activities
- Experience in maintenance of ERP (Trans4M) system and/or GSD pricing
- Basic Cost Accounting
- Experience in preparing quotations
- Working knowledge of e-commerce systems such as Covisnt, Ims7, SPIN, CMMS, WERS, WIPS and/or Supply Power
- Mechanical aptitude and/or Engineering Background
- Previous Sales experience with Tier 1 automotive manufacturing
Your Responsibilities
- Contract review and administration
- Manage development of new quotes activities and compilation of customer pricing for on time submission to customers
- Summarize new quote contents and customer requirements requests
- Co-ordination and verification of all quotation activities
- Development of customer pricing from supplied cost information
- Preparation of Customer quote response format
- Manage and track to closure of open financial issues
- Maintenance of several areas of responsibility in ERP (Trans4M) system (Mainly Pricing)
- Maintenance of customer web portals and e-Commerce systems
- Maintenance of sales forecast in GSC
- Manage quote capital submission including preparation, development, analysis and business case summary
- Tooling cost reconciliation and documentation
- Creation of sales and marketing presentations
- Coordination of customer visits
- Ability to travel within Canada and to USA
- Read and interpret MRP and engineering bills of materials
- Communicate, both written and verbal, with both internal and external customers in a polite and effective manner
What we offer
At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.
Site Benefits
- Employee Engagement Events
- Holiday Events
- BBQ's
- 2% Quarterly Bonuses
- 4 Floating Holidays
Sales Coordinator
Magna Exteriors
Toronto - 35.48kmSales & Retail Full-time
70,000
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Customer Service Representative Full-time Job
Customer Service GatineauJob Details
Application Deadline:
11/17/2024
Address:
320 boulevard Saint-Joseph
Job Family Group:
Retail Banking Sales & Service
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.
- Identifies customer needs and initiates referrals to BMO colleagues.
- Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
- Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
- Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
- Contributes to meeting branch business results and the customer experience.
- Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
- Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
- Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
- Acts as a key member of a collaborative and versatile branch and market team.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
- Organizes work information to ensure accuracy and completeness.
- Takes the initiative to find creative approaches that make each customer’s experience feel personal.
- Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
- Contributes to business results and the overall experience delivered in the branch.
- May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
- Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
- Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
- Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with legal and regulatory requirements for the jurisdiction.
- Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
- Completes standardized tasks under supervision.
- Performs initial problem solving within given rules/limits & escalates when required.
- Broader work or accountabilities may be assigned as needed.
Qualifications:
- No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
- High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
- Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
- Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
- Projects a professional presence.
- Basic knowledge of specialized sales and business banking solutions to refer to specialists.
- Passionate commitment to helping customers.
- A focus on delivering a personal experience to customers.
- Resourceful self-starter with courage and confidence to approach customers.
- Readiness to collaborate and work in different capacities as part of a team.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
- Basic knowledge learned on the job.
- Verbal & written communication skills - Basic (in business environment).
- Organization skills - Basic (in business environment).
- Collaboration & team skills - Basic (in business environment).
Customer Service Representative
BMO Canada
Gatineau - 319.52kmCustomer Service Full-time
Learn More