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Job Summary

Under the supervision of the Supervisor VI (various workgroups), this position assists in the operation of sewer cleaning equipment, water operations/inspections and water & sewer maintenance activities.

Duties & Responsibilities

• Inspects and cleans sewer mains, manholes, catch basins, outfalls, storm ponds and any other appurtenances on the sanitary and storm sewer systems, or otherwise, as required.
• Operates and troubleshoots all water system components necessary to de-energize, re-energize, inspect and maintain hydrants.
• Assists in performing a variety of manual labouring duties, including repairing water mains, sanitary and storm sewer mains, primary water mains and all appurtenances, such as hydrants, valves, manholes, catch basins and leads.
• Assists with the operation of sewer flushing and/or vacuum equipment.
• Operates pumps and miscellaneous equipment.
• Installs road warning signs and barricades in accordance with approved standards.
• Complies with current Occupational Health and Safety regulations, including confined space entry procedures.
• Participates in on-going training, including operator certification training as directed. 
• Performs other related duties as assigned.

Qualifications

EDUCATION, TRAINING AND EXPERIENCE REQUIREMENTS:

• Grade 12 education or equivalent
• Level 1 Water Distribution and Level 1 Waste Water Collection Operator Certification from the Saskatchewan Operator Certification Board would be considered an asset
• Complete approved Water Distribution and Wastewater Collection programs/courses within 6 months of hire.
• Pass Level 1 Water Distribution and Level 1 Wastewater Collection Saskatchewan Operator Certification Exams within 12 months of hire.
• Possession of a valid Saskatchewan Class 5 Driver's Licence.
• Current driver’s abstract from SGI demonstrating a safe driving record.
• Possession of a valid first aid certificate, training provided upon hire.
• Successful completion of confined space, fall protection and H2S awareness training, training provided upon hire.
• Successful completion of H2S awareness training, training provided upon hire. 
• Successful completion of Trench Safety training, training provided upon hire
  
  

KNOWLEDGE, ABILITIES AND SKILLS:

• Knowledge of related corporate safety policies and regulations, bylaws, standards and specifications.
• Knowledge of Occupational Health and Safety requirements as applied to sewer main maintenance, water operations/inspections, and water and sewer repairs including traffic control regulations and procedures.
• Ability to operate sewer main maintenance equipment.
• Ability to communicate effectively orally and in writing.
• Ability to read and understand engineering drawings.
• Ability to perform confined entries complete with necessary fall protection equipment and air quality monitoring equipment. 
• Physical ability to perform the assigned duties. 

Job Summary

Under supervision of the Clerical Supervisor 13, this position performs clerical, reception and office administration duties.

Duties & Responsibilities

• Screens in-person and telephone inquiries and determines appropriate initial action.
• Responds to email enquiries pertaining to Parks Service levels, City Tree and Urban Forestry, Pest Management and Park Access Permit programs and generates service requests to the appropriate program staff.
• Coordinates and provides reception and administrative support services, including ordering supplies to maintain inventory levels and coordinating courier services.
• Enters data into various databases, ensures its accuracy, and produces reports, contracts, and labels.
• Prepares a variety of documents, including confidential reports, manuals, newsletters, web documents, PowerPoint presentations, etc.
• Controls and records approvals payments and assists with PR/PO creation for Parks Service levels.
• Maintains records of expenditures, e.g. supplies, courier service and photocopying, for budget estimates.
• Maintains the centralized office filing system, including confidential documents as well as assisting with maintaining staffing master data spreadsheet.
• Arranges and confirms appointments.
• Sorts and distributes incoming and outgoing mail.
• Performs other related duties as assigned.

Qualifications

Education, Training and Experience Requirements

    Grade 12 education.
    Graduation from a business college.
    Typing speed of 55 w.p.m.
    Two years' diversified general office experience.

Knowledge, Abilities and Skills

• Considerable knowledge of business English and arithmetic.
• Considerable knowledge of modern office practices and procedures.
• Demonstrated ability to work with newcomers/ immigrant population
• Ability to take accurate minutes of meetings.
• Ability to make arithmetic calculations rapidly and accurately.
• Ability to make decisions in accordance with established policies and procedures.
• Ability to work with minimum supervision and to prioritize duties and responsibilities.
• Ability to communicate effectively orally and in writing.
• Ability to establish and maintain effective working relationships.
• Ability to maintain confidentiality.
• Demonstrated skill in the use of a computer using the Microsoft Office Suite.

Job Summary

This position manages the accounting and administrative functions of one or more Divisions of Corporate Financial Services Department. This position provides technical advice, to managerial and professional staff, pertaining to budgets, cost control, finance, accounting and management information systems.

Duties & Responsibilities

• Oversees the day-to-day activities, and supervises the staff, of the payroll and accounting clerical Sections.
• Ensures the day-to-day integrity of management and operating reports generated by Division systems and monitors the maintenance management system on an on-going basis.
• Participates in the development of financial business systems, ensuring adequate internal controls are present.
• Collects, compiles, analyzes and reports financial and operational data for senior management, including analysis of assigned reserves.
• Provides daily support and information, related to the financial management systems, to other staff.
• Assists with budget preparation, expenditure analysis and financial planning.
• Monitors and reports, in conjunction with other managers, the financial status of capital projects.
• Participates in staff training related to the implementation of financial management systems.
• Reports regularly, or on an exception basis, identifying actual achievements compared to the desired results and analyzing the causes of the variances.
• Reviews and participates in developing and justifying rates, and prepares necessary justification and reports to Council.
• Organizes and controls Transit year-end processes and reporting activities.
• Assists with reporting and preparing claims that are cost-shared with government and agencies.
• Performs other related duties as assigned.

Qualifications

Education, Training and Experience Requirements

• Degree in commerce, finance or related discipline.
• Possession of a professional accounting designation; i.e. CPA.
• Four to six years’ progressively responsible related experience in financial and management analysis and reporting.

Knowledge, Abilities and Skills

• Thorough knowledge of the principles and practices of financial and cost accounting.
• Considerable knowledge of business process analysis and system design and implementation.
• Demonstrated ability to prepare accounting and financial reports.
• Ability to prepare and present oral and written reports of a specialized nature.
• Ability to direct and support staff in achieving identified results.
• Ability to provide leadership and empowerment to achieve results through others.
• Ability to develop and maintain effective working relationships.
• Ability to negotiate agreements through problem-solving, consensus, stakeholder involvement and dialogue.
• Ability to communicate effectively orally and writing.
• Demonstrated skill in the use of Windows word-processing and spreadsheet software.

Job Summary

Duties & Responsibilities

• Inspects, maintains and repairs recreational equipment and furnishings at various sites around the city.
• Operates a variety of vehicles including a tractor with front-end loader, a forklift, snow-clearing equipment, and a tandem-axle truck.
• Constructs, installs, replaces and repairs various types of fencing, concrete and masonry blocks, etc.
• Performs preventative maintenance of buildings, structures, equipment, etc., in accordance with predetermined maintenance schedules.
• Assists trades and other maintenance staff with a variety of maintenance and construction projects.
• Transports the showmobile and community stage and oversees set-up at various sites around the city.
• Delivers and installs miscellaneous equipment to various sites around the city.
• Directs and trains staff assigned to assist in the set-up and maintenance of equipment and facilities.
• Works with other staff to ensure all work meets applicable Provincial and Federal code standards.
• Ensures adherence to established safety procedures, including the use of appropriate protective equipment.
• Prepares purchase orders and maintains event schedules and computer records.
• Performs other related duties as assigned.

Qualifications

Education, Training and Experience Requirements

• Grade 12 education.
• Three years’ experience operating specified equipment.
• Possession of, or ability to obtain, Certified Playground Inspector certification from CPRA.
• Possession of, or ability to obtain, Back Flow Prevention certification.
• Possession of a valid first aid certificate.
• Possession of a valid Saskatchewan Class 1A Driver’s Licence.
• Current driver’s abstract from SGI demonstrating a safe driving record.

Knowledge, Abilities and Skills

• Knowledge of the safe operation and maintenance of basic power tools and large equipment.
• Ability to operate a forklift, truck, and front-end loader.
• Ability to provide guidance and direction to staff.
• Ability to work with minimal supervision.
• Ability to communicate courteously and tactfully with the public and civic employees.
• Physical ability to perform the assigned duties, including working outdoors in varying weather conditions.

Additional Requirements

Evening and weekend work may be involved.

Job Summary

Duties & Responsibilities

• Ensures that facilities and equipment maintenance and repair are secured through existing Corporate procedures.
• Coordinates the acquisition and allocation of materials, manpower and services, and the progress of assigned projects.
• Performs and coordinates general repair work, including equipment maintenance, and various trades.
• Supervises caretaking and labouring staff including selection, training, scheduling and evaluation.
• Recommends improvements to the facility and related policies, procedures and standards.
• Prepares sketches, reports, estimates and project proposals; monitors assigned capital-funding projects.
• Ensures the security of the facility by controlling the issuing of keys, and maintaining assigned inventories.
• Ensures the maintenance of the operation of the fishpond, including stocking, aeration and water level and quality.
• Performs other related duties as assigned.

Qualifications

Education, Training, and Experience Requirements

• Grade 12 education.
• Three years' progressively responsible facility maintenance experience, including welding, carpentry and supervisory experience, preferably in a zoo or park.
• Possession of a valid Fireman's Certificate.

Knowledge, Abilities, and Skills

• Knowledge of the techniques, equipment and materials used in building maintenance.
• Knowledge of the work of various trades.
• Ability to allocate resources to a variety of projects.
• Ability to operate, maintain and repair a variety of equipment.
• Ability to establish and maintain effective working relationships.
• Ability to communicate effectively orally and in writing.
• Ability to supervise subordinate staff.
• Physical ability to perform the assigned duties outdoors in all weather conditions.

Additional Requirements

Evening and weekend work may be involved on callback basis.

JOB SUMMARY

The Transit Facilities Maintenance Unit is responsible for the property management functions associated with the maintenance, operation and repair of all transit facilities.

Reporting to a Plant Supervisor, you are responsible for a full range of installation, testing, trouble-shooting, maintenance and preventive maintenance duties, and for repairing a wide variety of electrical and/or mechanical equipment and installations.  These include, but are not limited to HVAC, hydraulic/pneumatic systems, distribution and switching systems, motors, power storage and conditioning systems, fire, lighting, control and building management systems, and low-pressure boilers/general gas fittings used and/or installed in the garage properties and transitway stations.

EDUCATION AND EXPERIENCE

Journeyman’s certificate as a Refrigeration and Air Conditioning Mechanic 313A and completion of Gas Technician G1 Certification. 

Minimum of 5 years of experience as a Journeyman related to installing, trouble shooting, maintenance and repair of all types of building energy systems, mechanical, Gas and electrical operating equipment, and bus servicing equipment.

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• City policies and procedures affecting shop operations
• Considerable knowledge of the standard methods, tools, equipment, and materials used in the servicing, maintenance and operations of building mechanical systems
• Relevant guidelines, policies, codes, regulations
• Building energy systems, mechanical and electrical operating equipment and bus servicing equipment
• Safe handling of chemicals, lubricants and other service related materials
• Computer controlled energy systems
• Building control systems operation and programming
• Working knowledge of plumbing, HVAC systems, electronic and pneumatic controls
• Personal computers, with ability to use corporate office software and the Maintenance Management System
• Safe work practices of the trade
• Knowledge and awareness of safety issues in the workplace, where there are always members of the public close by when work is being undertaken

COMPETENCIES, SKILLS AND ABILITIES

• Able to work independently, with minimum direction, and collaboratively with peers and managers as part of a team  
• Read/interpret blueprints, drawings and sketches to determine specifications and calculate requirements
• Interpret HVAC control schematics and wiring diagrams
• Read, understand and execute oral and written instructions and interpret or prepare work orders 
• Plan work and make estimates of materials and time required to perform the work
• Communicate effectively, both orally and in writing
• Possess sound interpersonal skills and ability to relate to the general public and coworkers
• Possess effective interpersonal and communication skills
• Must be able to organize, clean and maintain a safe work area within a public environment
• Must be capable of relating to transit customers, while working in a public environment, and accepting that information requests, complaints, or incidents of confrontational behavior may occur  
• Possess skill in using trade hand and power tools and equipment with precision
• Able to operate repair vehicles, scissor lift, forklift, mobile personal lifting devices, and to use ladders. Able to operate emergency generators and welding equipment
• Able to perform electrical, plumbing, welding operations relating to the trade 
• Possess analytical skills and be detail oriented
• Possess solid computer skills and the ability to operate within a computerized maintenance management System
• Must be able to organize, clean and maintain a safe work area within a public environment
• Demonstrate a positive attitude, flexibility and adaptability
• Able to relate to Transit customers, co-workers and the general public and to work in a non-confrontational manner
• Possess a work record of good attendance and job performance 
• Able to follow all safety rules and regulations
• Possess excellent hand/eye coordination, and manual dexterity to perform precise and detailed work 
• Physically fit, with stamina to perform the job duties (which may include working in a standing position for long time periods, carrying materials, working in cramped areas or at considerable heights and working outdoors year round)
• Provide own hand tools relating to the trade according to provisions of the Collective Agreement
• Able to work overtime, be available for scheduled overtime, work a variety of scheduled shifts including split shifts, weekends and evenings, as per the Collective Agreement and/or as required

JOB SUMMARY

Ottawa Public Library (OPL) provides accessible, innovative library and information services throughout the City of Ottawa, that meet the unique needs of diverse communities, delivered through a range of vehicles and reflecting a citizen-centred approach. The Public Service units are responsible for customer-centric public library activities, programs and services for the Library's 33 branches, mobile and digital services, to meet the needs of branches in their catchment area.

You are responsible for: providing information, reference and readers advisory services in the Library and/or the community and/or mini-libraries, nursing homes and other locations; providing circulation and page services in the Library and/or the community and/or mini-libraries, nursing homes and other locations; performing routine collection maintenance duties; and promoting Library services.

You may be the senior person in charge or exercise responsibility for the day-to-day operation of the library branch.

Work is performed within the context of the policies and framework of the Library corporate culture as embodied in the Mission Statement, Core Values, Customer Experience Guidelines and the Canadian Federation of Library Association position statements on Intellectual Freedom and Diversity and Inclusion, with particular emphasis on providing customer service excellence.

EDUCATION AND EXPERIENCE

Completion of 2-year college diploma in Library and Information Technician Program, or related field 

Minimum of 1 year of related experience.

KNOWLEDGE

• Adult/children’s literature in a variety of formats, readers’ advisory services, trends in reading, literacy, ESL collections and library programming.
• Reference resources in print, microform and electronic formats and of current developments in reference services.
• Electronic database and other bibliographic searching techniques.
• Principles of collection development and maintenance.
• Methods and techniques for sorting and shelving library materials according to alphabetical, Dewey Decimal or other prescribed sequence and procedures.
• Library circulation procedures and practices.
• Knowledge of multiple technology platforms (e.g. tablets, phones, e-readers, Android, Apple, Blackberry) as it relates to library offerings
• Methods and techniques of responding to inquiries and resolving patron complaints.
• Desktop applications, intranet and internet and keyboarding procedures, to the extent where it may be required to demonstrate such usage to colleagues or library patrons.
• General knowledge of library policies and procedures.
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.

COMPETENCIES, SKILLS AND ABILITIES

• Use tact, discretion and confidentiality.
• Excellent verbal communication skills.
• Exercise effective judgement and independent decision-making capabilities.
• To carry out a range of circulation/page activities, including registration, collecting fees, and to respond effectively to a range of library service inquiries and resolve complaints.
• To perform routine clerical tasks.
• Minimum keyboard skills of 25 wpm.
• Data entry, retrieval and keyboarding skills including use of standard office equipment and operation of an IBM compatible computer in Microsoft windows.
• Ability to think quickly.
• Ability to learn on the job and apply learning to new technologies as required.
• Ability to create and design thematic displays.
• Ability to handle and account for cash and to prepare bank deposits.
• Perform multiple tasks concurrently.
• Customer service orientation, including the use of tact, discretion and confidentiality
• Ease of comfort with technology.
• Attention to detail.
• Strong interpersonal skills, ability to deal with the public and handle problems as they arise.
• Flexibility, ability to adjust priorities.
• Ability to work effectively as a team member.
• Strongly committed to quality customer service.
• To perform routine manual tasks and maneuver book carts and lift boxes up to 40 pounds.

JOB SUMMARY

ServiceOttawa is the first stop for City of Ottawa services for residents and businesses through ottawa.ca, My ServiceOttawa, Call Centre Services (3-1-1) and the Counter Service Centres. ServiceOttawa provides a gateway to the City so that residents and businesses don’t have to navigate multiple departments to get what they need. The mandate of ServiceOttawa is to achieve better outcomes for Ottawa residents and businesses when they access City services, by providing a consistent and positive client experience across multiple channels with a focus on Service Excellence. 

In this key client facing and customer service role, you are responsible for providing information and customer services for a wide range of City services, programs, policies, procedures, permits and fee structures, as part of a team of agents, delivered through a Client Service Centre; ensuring service continuity in responding to inquiries and urgent requests from the public, elected officials, internal staff, and other government agencies through a variety of platforms (primarily by phone and including electronic/web, email and in-person) in the most efficient and professional manner possible, minimizing referrals and transfers to other subject matter experts, where possible, and ensuring follow up where requested.  Work is performed in accordance with corporate/departmental/branch policies, procedures, standards and guidelines, as well as any applicable legislation/regulations, and in meeting performance and quality assurance standards. 

EDUCATION AND EXPERIENCE

Completion of Grade 12 
Post-secondary education and/or training related to Customer Services is an asset

Minimum of 3 years of relevant experience in a customer service environment, providing service to the public by telephone, in person, in writing and electronically in a multi-service environment, such as a in call centre and/or a counter service operations 

KNOWLEDGE

• Knowledge of customer service delivery mechanisms and computer programs as they relate to products and services within the Client Service Centre
• Customer Service practices and strategies to resolving customer related complaints
• Corporate Microsoft computer applications MSWord , Outlook, Excel, Internet Explorer/Ozone, and job specific programs such as LAGAN, Knowledge BASE, Ottawa.ca, MAP, ITX, VTAX, Aqacis,CLASS, RSVP, Autoprocess, SAP, etc.
• General office equipment
• Corporate cash handling procedures, operation of cash register, balancing cash and preparing daily deposits
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.
• Knowledge of City of Ottawa organizational structure, services and personnel is an asset

COMPETENCIES, SKILLS AND ABILITIES

• Strong interpersonal and communication skills combined with excellent customer service skills especially during busy periods, stressful situations or emergencies
• Communicate effectively and tactfully with municipal staff, elected officials and members of the general public by telephone and in-person
• Strong writing skills and ability to compose professional, clear and concise responses to written inquiries
• Organize, multi-task and prioritize work
• Exercise sound judgment and discretion in decision making to selecting/suggesting a course of action within a list of possible alternatives, particularly after-hours, to minimize risk to the corporation and maximize public safety
• Work independently and in a team setting
• Possess an excellent attendance record 
• Punctual, reliable and dependable
• Flexible and adaptable to deal with varying situations
• Strong listening/comprehension skills
• Strong organizational skills
• Work a variety of shifts covering a 24-hour/7-days/week/365-days/year service period