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Customer Care Agent Full-time Job

Rentokil Initial

Customer Service   Vaughan
Job Details

Rentokil-Terminix is currently seeking A Customer Care Agent that will act as a liaison, providing product/service information, answering questions, and resolving issues for our clients/customers. This position interacts with customers to attract potential business by answering product and service questions and suggesting alternative solutions. To be successful in this role, the incumbent must be an excellent communicator, possess strong verbal and written communication skills and have a customer focused attitude.

This will be a hybrid position based out of our Concord office (99 Locke St, Concord, ON L4K 3Z9). In the event there are provincial restrictions due to the pandemic, you will be required to provide your own high-speed internet and workspace at home for the duration that your work is remote. However, the expectation is that all teammates report into the office on a regular basis.

The duties and responsibilities of the Customer Experience Representative include, but are not limited to, the following:

  • Maintaining strong customer relationships by handling questions and concerns with speed and professionalism
  • Receiving and placing customer service telephone calls, completing web forms and responding to emails
  • Entering and processing orders for new and existing customers
  • Investigating issues and resolving customer complaints
  • Updating and managing customer databases
  • Actively promoting Terminix products and services
  • Monitoring the route and status of field technicians to coordinate and prioritize their schedule
  • Relaying work orders, messages, and information to and from technicians and field management
  • Constantly improving results by adhering to a philosophy of service excellence, and following business processes
  • Providing an outstanding customer experience to all customers
  • Available to work as required based on customer needs
  • Performing other duties as required

Requirements

  • Persuasive communication skills and lots of personality!
  • Sales oriented, has the ability to identify sales opportunities within a service environment
  • Energetic, positive and self motivated
  • Naturally empathetic, with the ability to build a strong rapport
  • Excellent communication skills - both verbal and written
  • Professional demeanor, stellar phone etiquette
  • Able to perform successfully in a high paced, results-oriented environment
  • Ability to build relationships and communicate with a broad range of people
  • Well organized, energetic and reliable
  • Ability to work independently in a busy environment
  • Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
  • At least one year’s experience in a Call Centre role answering phone calls and emails
  • Proficient with Microsoft Office, Outlook and other applicable computer programs
  • Bilingual English/French an asset
  • High school diploma – College preferred
  • Will have to undergo a criminal background check
  • Will be required to wear a headset, input data and sit for long periods of time

Benefits

  • You are paid during your training!
  • Great benefits - Medical, Dental, and Vision
  • Employer-matched RRSP program up to 3.5% of your base salary per year
  • Paid sick and vacation days
  • Short and long-term disability
  • Life Insurance
  • Ability to make commission bonus’s (after 3-month probation)!
  • Competitive compensation
  • ON DEMAND PAY! Have access to your paycheque as soon as it is earned!

 

Rentokil-Terminix is an equal opportunity employer. If you require any accommodations at any point during the interview process, please get in touch with our HR Department.

Customer Care Agent

Rentokil Initial
Vaughan - 4.73km
  Customer Service Full-time
Rentokil-Terminix is currently seeking A Customer Care Agent that will act as a liaison, providing product/service information, answering questions, and resolving issues for our cl...
Learn More
Jan 10th, 2024 at 07:12

Fleet Maintenance Foreman Full-time Job

Cintas Corporation

Maintenance & Repair   Downsview-Roding-CFB
Job Details

Cintas is seeking a Fleet Maintenance Foreman. Responsibilities include leading and overseeing a group of technician through the completion of repairs and daily preventative maintenance on trucks, cars, small engines and other heavy-duty applications; managing all daily shop activities including repairs, administration, organization, planning and scheduling; monitoring quality control; warranty repairs; evaluating maintenance, repair services and technicians; handling emergency breakdowns, towing, outsourcing; managing vendor and customer relations; managing all fleet parts and supplies; planning. scheduling and assigning maintenance work/activities of the maintenance shop; arranging work schedules to accommodate employee absences/work load; supervising general automotive and truck maintenance, including, but not limited to, major and minor engine overhaul and tune up, transmission and differential repair, air and hydraulic brake work, front axle assemblies and suspension systems, lubrication and tire repair and replacement; proving training for diagnostic equipment; and providing safety and compliance training required by corporate policy.

Skills/Qualifications

Required

  • High School Diploma/GED
  • Completion of specialized courses in automotive and truck mechanics and apprenticeship
  • 10+ years' experience as a technician
  • 5+ years' shop supervisory experience
  • Valid 310S and 310T certificate of qualification license
  • Welding, machining, electrical, air and hydraulic brakes, overhaul and rework of trucks, machine work experience
  • Possess a valid driver's license in good standing

 

Preferred

  • Medium and heavy-truck repair experience

Our employee-partners enjoy:

 

  • Competitive Pay
  • Weekly Pay Cheques
  • RRSP and DPSP Contribution
  • Medical, Dental & Vision Insurance Package
  • Disability & Life Insurance Package
  • Paid Vacation & Holidays
  • Career Advancement Opportunities

Fleet Maintenance Foreman

Cintas Corporation
Downsview-Roding-CFB - 7.82km
  Maintenance & Repair Full-time
Cintas is seeking a Fleet Maintenance Foreman. Responsibilities include leading and overseeing a group of technician through the completion of repairs and daily preventative mainte...
Learn More
Sep 5th, 2024 at 15:17

Truck Mechanic Assistant Full-time Job

Cintas Corporation

Maintenance & Repair   Downsview-Roding-CFB
Job Details

Cintas is seeking a Truck Mechanic Assistant to help manage the safety and efficiency of the location's vehicle fleet. At Cintas, we pride ourselves on the professional appearance and maintenance of our fleet and on providing vehicle safety for our team of Route Drivers. The Truck Mechanic Assistant will move trucks at the facility or vendor. Responsibilities include assisting in providing on-site repair of company vans and gasoline and diesel trucks, to include: oil and fluid changes, tune-ups, state and Department of Transportation compliance inspections and major service repairs.

Skills/Qualifications

Required

Qualified candidates must meet all requirements outlined by Provincial requirements for driving a regulated vehicle weighing more than 10,000 lbs. In order to comply with Provincial requirements, qualified candidates must, prior to their first day of employment: 

  • Possess a valid driver's license in good standing 

 

Preferred

  • High School Diploma/GED
  • Availability to start within two weeks after offer made/accepted

Our employee-partners enjoy:

 

  • Competitive Pay
  • Weekly Pay Cheques
  • RRSP and DPSP Contribution
  • Medical, Dental & Vision Insurance Package
  • Disability & Life Insurance Package
  • Paid Vacation & Holidays
  • Career Advancement Opportunities

 

Headquartered in Cincinnati, Cintas is a publicly held company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor’s 500 Index and Nasdaq-100 Index.

Truck Mechanic Assistant

Cintas Corporation
Downsview-Roding-CFB - 7.82km
  Maintenance & Repair Full-time
Cintas is seeking a Truck Mechanic Assistant to help manage the safety and efficiency of the location's vehicle fleet. At Cintas, we pride ourselves on the professional appearance...
Learn More
Jun 6th, 2024 at 11:34

Truck Mechanic Assistant Full-time Job

Cintas Corporation

Maintenance & Repair   Downsview-Roding-CFB
Job Details

Cintas is seeking a Truck Mechanic Assistant to help manage the safety and efficiency of the location's vehicle fleet. At Cintas, we pride ourselves on the professional appearance and maintenance of our fleet and on providing vehicle safety for our team of Route Drivers. The Truck Mechanic Assistant will move trucks at the facility or vendor. Responsibilities include assisting in providing on-site repair of company vans and gasoline and diesel trucks, to include: oil and fluid changes, tune-ups, state and Department of Transportation compliance inspections and major service repairs.

Skills/Qualifications

Required

Qualified candidates must meet all requirements outlined by Provincial requirements for driving a regulated vehicle weighing more than 10,000 lbs. In order to comply with Provincial requirements, qualified candidates must, prior to their first day of employment:

  • Possess a valid driver's license in good standing

 

Preferred

  • High School Diploma/GED
  • Availability to start within two weeks after offer made/accepted

Our employee-partners enjoy:

 

  • Competitive Pay
  • Weekly Pay Cheques
  • RRSP and DPSP Contribution
  • Medical, Dental & Vision Insurance Package
  • Disability & Life Insurance Package
  • Paid Vacation & Holidays
  • Career Advancement Opportunities

Truck Mechanic Assistant

Cintas Corporation
Downsview-Roding-CFB - 7.82km
  Maintenance & Repair Full-time
Cintas is seeking a Truck Mechanic Assistant to help manage the safety and efficiency of the location's vehicle fleet. At Cintas, we pride ourselves on the professional appearance...
Learn More
May 17th, 2024 at 10:00

Engineer Full-time Job

Maple Leaf Foods Inc.

Engineering   Downsview-Roding-CFB
Job Details

The Shift Engineer has the direct accountability for ensuring the maintenance of facility boilers, refrigeration systems and HVAC units.  They will oversee the maintenance and operations of plants utilities under the supervision of the Maintenance Supervisor and will provide 8 hour/day shift Engineer coverage for our food processing facility.  Working in a unionized environment, you will be responsible for operating freon refrigeration equipment, boilers, water tests, WWTP, and related auxiliaries while monitoring all water distribution, performing rounds and operating checks on equipment, responding to operations’ requests for services, and following up on alarm and taking action to rectify deficiencies.

Any MLF team member interested in being considered for this role are encouraged to apply online by April 16. Applications received beyond that date are not guaranteed consideration.

Snapshot of a Day-in-the-Life:

  • Maintain/ Monitor/Test log all steam generating requirements by operation code
  • Maintain/Monitor/Check all refrigeration equipment requirements to Technical Standards and Safety Authority (T.S.S.A.) Standards
  • Participate in plant equipment repairs and installations
  • Interface with necessary Contractual and Inspection Departments for corrective and/or legal requirements
  • Carry out oral/printed/electronic work requests and apply corrective measures in a timely fashion utilizing computerized maintenance system
  • Maintain accurate records of safe management, operations and maintenance through compliance
  • Improve plant efficiency by reporting on operating conditions of equipment, determine operating window, and helping to develop and maintain a maintenance program
  • Troubleshoot any mechanical breakdown relating to the Utilities Department to ensure minimal loss in manufacturing of our products
  • Work together with all other departments to ensure a productive team environment and the continuous improvement of the plant processes
  • Understand all operating procedures of our facilities processing equipment and is able to maintain it
  • Maintain a safe and clean work environment by ensuring plant and powerhouse are operating in accordance with T.S.S.A. Standards
  • Ensure all work performed complies with governing practices, codes and regulations
  • Will do full rounds, 3 times daily minimum
  • Independent running the whole powerhouse and evaporators
  • Other duties as assigned

What You’ll Bring:

  • You have a 4th Class Stationary Engineer license or Refrigeration B and three to five years experience in a shift/operating role
  • Experience with freon refrigeration, would be an asset
  • Must be able to work 8 hours shifts, Monday-Friday days and overtime required
  • Preference will be given to applicants holding Refrigeration B Operator License

What We Offer at Maple Leaf Foods:

  • Being part of a high-performance, people-focused company that has an inspiring and unique vision to become the most sustainable protein company on earth, and a deep commitment to sustainable protein across North America.
  • An inclusive company culture and a work environment that keeps our people safe, rewards excellence, and empowers everyone to learn and contribute their best.
  • Competitive Health and Wellness benefits that offer flexibility to meet your individual or family needs, including programs focused on improving mental health and wellbeing. These benefits start on your first day of employment.
  • Defined Contribution Pension Plan with company matching that starts on your first day of employment.
  • Learning and development opportunities, including workshops, ‘speaker series’ events, and resources that allow you to develop your skills and progress your career.
  • Comprehensive tuition reimbursement program that supports continuous learning and development of our team members through investment in eligible degrees, diplomas, professional certification, or trades programs.
  • Supporting our deep commitment to community impact, we offer up to two paid days annually to volunteer at a cause of your choice.

About Us:

We’re a carbon neutral food company on a purposeful journey to Raise the Good in Food through better nutrition, safer food and workplaces, more humane animal care, and environmental sustainability efforts that protect our planet. We care about our communities and commit to reducing food insecurity in Canada. Join us on the journey. Let’s build a better future, together.

We’re passionate about food. For more than 100 years, we’ve made delicious, healthy protein that Canadians love under iconic national and regional brands, like Maple Leaf®, Schneiders®, and Greenfield Natural Meat Co.® We’re on a journey to become the most sustainable protein company – not just in Canada – but on earth.

  • We are carbon neutral.
  • We are one of the only food companies in Canada to set science-based targets.
  • We aim to reduce our environmental footprint by 50% by 2025.

We’re a global food company with more than 13,500 team members. We operate sites in 20+ locations across Canada. We also have locations in the U.S. and Mexico, and do business in Asia.

A diverse and inclusive work environment

Championing diversity and inclusion is a critical component to advancing our collective purpose and vision and living the Maple Leaf Leadership Values. We believe in building, investing in, recognizing, and rewarding remarkable people who value an inclusive workplace, embrace all forms of diversity, and commit to including every voice in our collaborative environment. We’re so much stronger when we know we’re accepted and valued for who we are and what we each bring to the workplace.

We embrace a strong, values-based culture

Our eight Leadership Values are our north star. They guide the decisions we make for all our stakeholders: our consumers, our customers, our people, our communities, our shareholders, and the environment.

  • Doing What’s Right
  • Shared Value
  • High Performance
  • Diverse and Inclusive Teams
  • Disciplined Decision Making
  • Our Accountability
  • Intense Curiosity
  • Transparency and Humility

We thank all applicants for their interest in exploring employment opportunities with Maple Leaf Foods; however, only those selected for an interview will be contacted. Applicants may be subject to a background check and must meet the security criteria designated for the position.

Engineer

Maple Leaf Foods Inc.
Downsview-Roding-CFB - 7.82km
  Engineering Full-time
The Shift Engineer has the direct accountability for ensuring the maintenance of facility boilers, refrigeration systems and HVAC units.  They will oversee the maintenance and oper...
Learn More
Apr 2nd, 2024 at 11:09

Administrative assistant Full-time Job

Exacta

Administrative Jobs   Richmond Hill
Job Details

Overview

Languages

English

Education

  • College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience

1 year to less than 2 years

On site

 Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

  • Plan, develop and implement recruitment strategies
  • Schedule and confirm appointments
  • Answer telephone and relay telephone calls and messages
  • Answer electronic enquiries
  • Order office supplies and maintain inventory
  • Organize staff consultation and grievance procedures
  • Greet people and direct them to contacts or service areas
  • Type and proofread correspondence, forms and other documents
  • Recruit and hire workers and carry out related staffing actions
  • Recruit and hire staff

Experience and specialization

Computer and technology knowledge

  • MS Office

 

19 CENTRE STREET WEST Richmond HillONL4C 3P3

How to apply

By email

 

[email protected]

Administrative assistant

Exacta
Richmond Hill - 8.42km
  Administrative Jobs Full-time
Overview Languages English Education College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years Experience 1 year to less than 2 years On sit...
Learn More
May 12th, 2025 at 14:32

Full Time Security Control Room Supervisor - Afternoons Full-time Job

Securitas Canada

Security & Safety   Richmond Hill
Job Details

This position provides security oversight to the client Datacenter. Responsibilities include access control, escalations, loss prevention, incident response, and reporting safety and security incidents. The successful candidate will use strong customer service skills and the ability to facilitate effective communication internally and externally to perform the job. They will respond to email, triage issues, and direct them to the proper authority for resolution. They also assist in the timely completion of reports. They perform administrative and miscellaneous duties as directed by management and serve as the shift supervisor for local personnel, as required.

Location: Richmond Hill (Leslie and Major Mackenzie)

Pay Rate: $31.00/HR.

Shifts: Monday to Friday 1500-2300hrs

ESSENTIAL FUNCTIONS:

  1. Monitors physical security operations at the client Datacenter. 
  2. Monitors cameras and access control systems covering data calls and entry/exit doors. 
  3. Dispatches appropriate personnel, as necessary. 
  4. Maintains logs and records in accordance with the Datacenter Standard Operations Procedure (SOP). 
  5. Identifies and escalates issues in accordance with documented policies and procedures. 
  6. Reviews all reports written during shift. 
  7. Ensures all scheduled posts are filled. 
  8. Briefs oncoming Supervisor/Team about incidents during shift or in progress.
  9. Maintains documentation and follows standardized procedures to successfully complete unannounced audits. 
  10. Collects complete information for detailed report and appropriate follow-up. Prepares well written reports and maintains strict distribution to “need to know” parties. 
  11. Cross-training will be provided for all site-based roles, enabling you to step in for other position coverage and offer relief breaks to guards, when required by operational needs.
  12. Prepares written and electronic logs and reports as required for the site while entering information in appropriate computer systems. 
  13. Read and comprehends standard operations procedures, post orders, reports, and other printed materials. 
  14. Performs additional tasks assigned by management. 
  15. Conduct training with the staff on a daily, weekly, and monthly basis.
  16. Conduct drills, and Quality Assurance & Quality Control (QAQC) review
  17. Conducts foot patrols (for long periods of time or up to 12 miles of distance. It may involve climbing stairs and walking up inclines and on uneven terrain) completing patrol checklists.
  18. Assist STM with regards to scheduling, covering any open shifts.
  19. Identifies security shortfalls and offers suggestions from improving the security program. 
  20. Evaluates and escalates potential safety issues within the facility. 
  21. Required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Notify supervisor upon becoming aware of unsafe working conditions. 
  22. Identifies security shortfalls and offers suggestions from improving the security program. 
    1. The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. 
    2. All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) function.
    3. Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties, or tasks not specifically listed herein. 
    4. In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions. 
    5. All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.

 

MINIMUM HIRING STANDARDS:

  • Must be at least 18 years of age. 
  • Must have a reliable means of communication, such as cell phone. 
  • Must have a reliable means of transportation (public or private). 
  • Must have the legal right to work in Canada. 
  • Must have the ability to speak, read, and write English proficiently. 
  • Must have a high school diploma, secondary education equivalent, or GED. 
  • Must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation and meet the requirements for a Reliability Clearance through the Government of Canada.
  • Must have 2+ years of related work experience, or an equivalent combination of education and experience enough to perform the essential functions of the job, as determined by the company.

 

SPECIAL REQUIREMENTS: 

Able to work during daytime, evening, weekend, and holiday hours

COMPETENCIES

  • Must be able to meet and continue to meet licensing requirements 
  • Must be able to meet and continue to meet requirements for specific skills, certifications and authorizations specified for the assigned accounts. 
  • Knowledge of security operations and procedures. 
  • Knowledge of supervisor practices and procedures. 
  • Skill in staff supervision, including assigning work and providing training and discipline. 
  • Knowledge of fire inspection procedures. 
  • Capable of learning a variety of security and safety devices and controls. 
  • Ability to track and maintain schedule assignments. 
  • Ability to maintain professional composure when dealing with unusual circumstances. 
  • Advanced computer skills are required. 
  • Strong oral and written communication skills. 
  • Strong customer service and service delivery orientation. 
  • Ability to provide positive direction and motivate performance. 
  • Ability to interact effectively at all levels and across diverse cultures. 
  • Ability to take initiative and achieve results. 
  • Ability to carry out multiple assignments concurrently. 
  • Ability to adapt to changes in the external environment and organization. 
  • Ability to exercise independent judgment and decision-making skills

 

WORKING CONDITIONS AND PHYSICAL/MENTAL DEMANDS

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions. In addition to other demands, the demands of the job include: 

  • Maintaining composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations. 
  • May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area. 
  • May be required to work overtime without advance notice. 
  • Keyboard, basic computer usage and operating controls. 
  • Frequent sitting, standing, and walking, which may be required for long periods of time or up to 12 miles of distance. It may involve climbing stairs and walking up inclines and on uneven terrain. 
  • Walking, reaching with hands and arms, stooping, kneeling, crouching, and crawling. 
  • Ability to carry up to 2.5-pound device during the entire shift. 
  • Depending on assignment may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/or awareness of personal safety and safety of others. 
  • Required ability to manage multiple tasks concurrently. 
  • Handling and being exposed to sensitive and confidential information. 
  • Regular talking and hearing. 
  • May be required to use vehicle in the performance of duties. 
  • On occasion, it may be required to perform stressful and physical activity. 
  • Frequent lifting and/or moving up to 10 pounds and occasionally lifting and/or moving up to 25 pounds. 
  • Close vision, distance vision, and ability to adjust focus.
  • This position is structured under a campus model, consisting of 2-3 locations. Site assignments may change on short notice to meet operational needs, while shift hours will remain consistent.

Full Time Security Control Room Supervisor - Afternoons

Securitas Canada
Richmond Hill - 8.42km
  Security & Safety Full-time
  31
This position provides security oversight to the client Datacenter. Responsibilities include access control, escalations, loss prevention, incident response, and reporting safety a...
Learn More
May 2nd, 2025 at 14:33

Branch Manager Full-time Job

BMO Canada

Management   Richmond Hill
Job Details

Application Deadline:

05/08/2025

Address:

11680 Yonge Street

Job Family Group:

Retail Banking Sales & Service

 

 

Guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects. Understands the needs of BMO customers or prospects to provide sales and service in the best interests of the customer. Advises customers on products and strategies that meet their financial objectives. Identifies and makes referrals to other business groups. Supports sales and customer service activities to meet strategic customer experience and profitability goals in compliance with legal and regulatory requirements and the Bank’s policies and processes.

  • Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
  • Ensures alignment between values and behaviour that fosters diversity and inclusion.
  • Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
  • Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
  • Attracts, retains, and enables the career development of top talent.
  • Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
  • Creates innovative business development strategies, including collaborating with BMO partners to grow the business and maximize branch revenues, sales, and customer satisfaction, and minimize operating losses.
  • Develops and executes a branch business plan to maximize business growth and wallet share and achieve customer retention and acquisition objectives.
  • Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice in the best interests of the customer.
  • Conducts cold calls to prospective customers to develop new customer relationships.
  • Develops and maintains a network in the community to enhance the Bank’s visibility and builds a strong referral source for new potential business.
  • Supports the Bank’s community involvement and participates in community activities.
  • Maintains a high-touch relationship with key branch customers and prospects within the market.
  • Resolves customer related issues using knowledge of bank services, products, and processes.
  • Fulfills sales and service activities for the customer in accordance with approved procedures.
  • Recommends and implements solutions based on analysis of issues and implications for the business.
  • Assists in the development of strategic plans.
  • Builds the business plan for the branch.
  • Influences and negotiates to achieve business objectives.
  • Identifies emerging issues and trends to inform decision-making.
  • Implements, reviews, and revises work plans.
  • Helps determine business priorities and best sequence for execution of business/group strategy.
  • Conducts independent analysis and assessment to resolve strategic issues.
  • Works with internal stakeholders and colleagues to leverage sales, fulfillment, and referral opportunities to improve share of wallet, acquire new customers, and provide full financial services to customers.
  • Ensures alignment between stakeholders.
  • Monitors sales and service performance against plan to identify gaps, issues, and best practices, and develop and implement action plans that close performance gaps and resolve issues.
  • Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
  • Communicates goals, plans, and assignments to achieve financial and customer service goals.
  • Leads the implementation of new programs, products and processes within the branch.
  • Coordinates the implementation of national and regional sales and service initiatives.
  • Monitors the service request and problem resolution processes for adherence to national standards.
  • Provides technical training and support to branch employees to maintain operational and sales effectiveness and recommends improvements.
  • Plans and controls unit operating expenses in accordance with forecasts.
  • Manages transactional outcomes for customer calls or defers to appropriate internal business groups.
  • Resolves complex or unresolved customer situations or escalates to the next higher manager for resolution.
  • Maintains current knowledge of personal banking and credit card industries, practices, and trends and integrates into customer conversations.
  • Builds effective relationships with internal/external stakeholders.
  • Maintains the confidentiality of customer and Bank information.
  • Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
  • Complies with all legal and regulatory requirements for the jurisdiction.
  • Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
  • Provides specialized consulting, analytical and technical support.
  • Exercises judgment to identify, diagnose, and solve problems within given rules.
  • Works independently and regularly handles non-routine situations.
  • Broader work or accountabilities may be assigned as needed.

    Qualifications:

  • Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
  • Previous supervisory or management experience.
  • In-depth knowledge of retail banking products and services.
  • In-depth knowledge of competitive marketplace and trends in product offerings.
  • In-depth knowledge of all branch operational processes and policies.
  • In-depth knowledge of branch technologies, processes, and performance metrics.
  • In-depth knowledge of applicable regulations, audit standards, and related policies, procedures, and directives.
  • Deep knowledge and technical proficiency gained through extensive education and business experience.
  • Verbal & written communication skills - In-depth.
  • Collaboration & team skills - In-depth.
  • Analytical and problem solving skills - In-depth.
  • Influence skills - In-depth.
  • Data driven decision making - In-depth.

 

Salary:

$68,000.00 - $126,000.00

Branch Manager

BMO Canada
Richmond Hill - 8.42km
  Management Full-time
Application Deadline: 05/08/2025 Address: 11680 Yonge Street Job Family Group: Retail Banking Sales & Service     Guides, directs, and coaches employees to deliver exceptional...
Learn More
May 2nd, 2025 at 14:29

Full Time Security Control Room Supervisor - Afternoons Full-time Job

Securitas Canada

Security & Safety   Richmond Hill
Job Details

This position provides security oversight to the client Datacenter. Responsibilities include access control, escalations, loss prevention, incident response, and reporting safety and security incidents. The successful candidate will use strong customer service skills and the ability to facilitate effective communication internally and externally to perform the job. They will respond to email, triage issues, and direct them to the proper authority for resolution. They also assist in the timely completion of reports. They perform administrative and miscellaneous duties as directed by management and serve as the shift supervisor for local personnel, as required.

Location: Richmond Hill (Leslie and Major Mackenzie)

Pay Rate: $31.00/HR.

Shifts: Monday to Friday 1500-2300hrs

ESSENTIAL FUNCTIONS:

  1. Monitors physical security operations at the client Datacenter. 
  2. Monitors cameras and access control systems covering data calls and entry/exit doors. 
  3. Dispatches appropriate personnel, as necessary. 
  4. Maintains logs and records in accordance with the Datacenter Standard Operations Procedure (SOP). 
  5. Identifies and escalates issues in accordance with documented policies and procedures. 
  6. Reviews all reports written during shift. 
  7. Ensures all scheduled posts are filled. 
  8. Briefs oncoming Supervisor/Team about incidents during shift or in progress.
  9. Maintains documentation and follows standardized procedures to successfully complete unannounced audits. 
  10. Collects complete information for detailed report and appropriate follow-up. Prepares well written reports and maintains strict distribution to “need to know” parties. 
  11. Cross-training will be provided for all site-based roles, enabling you to step in for other position coverage and offer relief breaks to guards, when required by operational needs.
  12. Prepares written and electronic logs and reports as required for the site while entering information in appropriate computer systems. 
  13. Read and comprehends standard operations procedures, post orders, reports, and other printed materials. 
  14. Performs additional tasks assigned by management. 
  15. Conduct training with the staff on a daily, weekly, and monthly basis.
  16. Conduct drills, and Quality Assurance & Quality Control (QAQC) review
  17. Conducts foot patrols (for long periods of time or up to 12 miles of distance. It may involve climbing stairs and walking up inclines and on uneven terrain) completing patrol checklists.
  18. Assist STM with regards to scheduling, covering any open shifts.
  19. Identifies security shortfalls and offers suggestions from improving the security program. 
  20. Evaluates and escalates potential safety issues within the facility. 
  21. Required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Notify supervisor upon becoming aware of unsafe working conditions. 
  22. Identifies security shortfalls and offers suggestions from improving the security program. 
    1. The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. 
    2. All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) function.
    3. Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties, or tasks not specifically listed herein. 
    4. In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions. 
    5. All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.

 

MINIMUM HIRING STANDARDS:

  • Must be at least 18 years of age. 
  • Must have a reliable means of communication, such as cell phone. 
  • Must have a reliable means of transportation (public or private). 
  • Must have the legal right to work in Canada. 
  • Must have the ability to speak, read, and write English proficiently. 
  • Must have a high school diploma, secondary education equivalent, or GED. 
  • Must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation and meet the requirements for a Reliability Clearance through the Government of Canada.
  • Must have 2+ years of related work experience, or an equivalent combination of education and experience enough to perform the essential functions of the job, as determined by the company.

 

SPECIAL REQUIREMENTS: 

Able to work during daytime, evening, weekend, and holiday hours

COMPETENCIES

  • Must be able to meet and continue to meet licensing requirements 
  • Must be able to meet and continue to meet requirements for specific skills, certifications and authorizations specified for the assigned accounts. 
  • Knowledge of security operations and procedures. 
  • Knowledge of supervisor practices and procedures. 
  • Skill in staff supervision, including assigning work and providing training and discipline. 
  • Knowledge of fire inspection procedures. 
  • Capable of learning a variety of security and safety devices and controls. 
  • Ability to track and maintain schedule assignments. 
  • Ability to maintain professional composure when dealing with unusual circumstances. 
  • Advanced computer skills are required. 
  • Strong oral and written communication skills. 
  • Strong customer service and service delivery orientation. 
  • Ability to provide positive direction and motivate performance. 
  • Ability to interact effectively at all levels and across diverse cultures. 
  • Ability to take initiative and achieve results. 
  • Ability to carry out multiple assignments concurrently. 
  • Ability to adapt to changes in the external environment and organization. 
  • Ability to exercise independent judgment and decision-making skills

 

WORKING CONDITIONS AND PHYSICAL/MENTAL DEMANDS

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions. In addition to other demands, the demands of the job include: 

  • Maintaining composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations. 
  • May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area. 
  • May be required to work overtime without advance notice. 
  • Keyboard, basic computer usage and operating controls. 
  • Frequent sitting, standing, and walking, which may be required for long periods of time or up to 12 miles of distance. It may involve climbing stairs and walking up inclines and on uneven terrain. 
  • Walking, reaching with hands and arms, stooping, kneeling, crouching, and crawling. 
  • Ability to carry up to 2.5-pound device during the entire shift. 
  • Depending on assignment may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/or awareness of personal safety and safety of others. 
  • Required ability to manage multiple tasks concurrently. 
  • Handling and being exposed to sensitive and confidential information. 
  • Regular talking and hearing. 
  • May be required to use vehicle in the performance of duties. 
  • On occasion, it may be required to perform stressful and physical activity. 
  • Frequent lifting and/or moving up to 10 pounds and occasionally lifting and/or moving up to 25 pounds. 
  • Close vision, distance vision, and ability to adjust focus.
  • This position is structured under a campus model, consisting of 2-3 locations. Site assignments may change on short notice to meet operational needs, while shift hours will remain consistent.

 

If you are unable to meet the requirements of this position, please do not apply.

Securitas Canada celebrates diversity, and we welcome and encourage applications from the four designated groups: namely women, aboriginal people, visible minorities and persons with disabilities. Accommodation is available for applicants with disabilities throughout the recruitment process.

 

#AF-CanadaGTSO

Full Time Security Control Room Supervisor - Afternoons

Securitas Canada
Richmond Hill - 8.42km
  Security & Safety Full-time
  31
This position provides security oversight to the client Datacenter. Responsibilities include access control, escalations, loss prevention, incident response, and reporting safety a...
Learn More
Apr 25th, 2025 at 14:15

Shift Security Supervisor - Weekend Day Shift Part-time Job

Securitas Canada

Security & Safety   Richmond Hill
Job Details

This position provides security oversight to the client Datacenter. Responsibilities include access control, escalations, loss prevention, incident response, and reporting safety and security incidents. The successful candidate will use strong customer service skills and the ability to facilitate effective communication internally and externally to perform the job. They will respond to email, triage issues, and direct them to the proper authority for resolution. They also assist in the timely completion of reports. They perform administrative and miscellaneous duties as directed by management and serve as the shift supervisor for local personnel, as required.

Pay Rate: $29.00/HR.

Shifts: Saturday and Sunday 1100-2300hrs (Richmond Hill-Leslie and Major Mackenzie Area)

ESSENTIAL FUNCTIONS:

  1. Monitors physical security operations at the client Datacenter. 
  2. Monitors cameras and access control systems covering data calls and entry/exit doors. 
  3. Dispatches appropriate personnel, as necessary. 
  4. Maintains logs and records in accordance with the Datacenter Standard Operations Procedure (SOP). 
  5. Identifies and escalates issues in accordance with documented policies and procedures. 
  6. Reviews all reports written during shift. 
  7. Ensures all scheduled posts are filled. 
  8. Briefs oncoming Supervisor/Team about incidents during shift or in progress.
  9. Maintains documentation and follows standardized procedures to successfully complete unannounced audits. 
  10. Collects complete information for detailed report and appropriate follow-up. Prepares well written reports and maintains strict distribution to “need to know” parties. 
  11. Cross-training will be provided for all site-based roles, enabling you to step in for other position coverage and offer relief breaks to guards, when required by operational needs.
  12. Prepares written and electronic logs and reports as required for the site while entering information in appropriate computer systems. 
  13. Read and comprehends standard operations procedures, post orders, reports, and other printed materials. 
  14. Performs additional tasks assigned by management. 
  15. Conduct training with the staff on a daily, weekly, and monthly basis.
  16. Conduct drills, and Quality Assurance & Quality Control (QAQC) review
  17. Conducts foot patrols (for long periods of time or up to 12 miles of distance. It may involve climbing stairs and walking up inclines and on uneven terrain) completing patrol checklists.
  18. Assist STM with regards to scheduling, covering any open shifts.
  19. Identifies security shortfalls and offers suggestions from improving the security program. 
  20. Evaluates and escalates potential safety issues within the facility. 
  21. Required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Notify supervisor upon becoming aware of unsafe working conditions. 
  22. Identifies security shortfalls and offers suggestions from improving the security program. 
    1. The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. 
    2. All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) function.
    3. Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties, or tasks not specifically listed herein. 
    4. In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions. 
    5. All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.

MINIMUM HIRING STANDARDS:

  • Must be at least 18 years of age. 
  • Must have a reliable means of communication, such as cell phone. 
  • Must have a reliable means of transportation (public or private). 
  • Valid Ontario Security Guard Licence and First Aid and CPR certificate from a WSIB approved provider.
  • Must have the legal right to work in Canada. 
  • Must have the ability to speak, read, and write English proficiently. 
  • Must have a high school diploma, secondary education equivalent, or GED. 
  • Must be willing to participate in the Company’s pre-employment screening process, including background investigation and meet the requirements for a Reliability Clearance through the Government of Canada.
  • Must have 2+ years of related work experience as a Security Supervisor, or an equivalent combination of education and experience enough to perform the essential functions of the job, as determined by the company.

SPECIAL REQUIREMENTS: 

Able to work during daytime, evening, weekend, and holiday hours

COMPETENCIES

  • Must be able to meet and continue to meet licensing requirements 
  • Must be able to meet and continue to meet requirements for specific skills, certifications and authorizations specified for the assigned accounts. 
  • Knowledge of security operations and procedures. 
  • Knowledge of supervisor practices and procedures. 
  • Skill in staff supervision, including assigning work and providing training and discipline. 
  • Knowledge of fire inspection procedures. 
  • Capable of learning a variety of security and safety devices and controls. 
  • Ability to track and maintain schedule assignments. 
  • Ability to maintain professional composure when dealing with unusual circumstances. 
  • Advanced computer skills are required. 
  • Strong oral and written communication skills. 
  • Strong customer service and service delivery orientation. 
  • Ability to provide positive direction and motivate performance. 
  • Ability to interact effectively at all levels and across diverse cultures. 
  • Ability to take initiative and achieve results. 
  • Ability to carry out multiple assignments concurrently. 
  • Ability to adapt to changes in the external environment and organization. 
  • Ability to exercise independent judgment and decision-making skills

WORKING CONDITIONS AND PHYSICAL/MENTAL DEMANDS

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions. In addition to other demands, the demands of the job include: 

  • Maintaining composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations. 
  • May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area. 
  • May be required to work overtime without advance notice. 
  • Keyboard, basic computer usage and operating controls. 
  • Frequent sitting, standing, and walking, which may be required for long periods of time or up to 12 miles of distance. It may involve climbing stairs and walking up inclines and on uneven terrain. 
  • Walking, reaching with hands and arms, stooping, kneeling, crouching, and crawling. 
  • Ability to carry up to 2.5-pound device during the entire shift. 
  • Depending on assignment may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/or awareness of personal safety and safety of others. 
  • Required ability to manage multiple tasks concurrently. 
  • Handling and being exposed to sensitive and confidential information. 
  • Regular talking and hearing. 
  • May be required to use vehicle in the performance of duties. 
  • On occasion, it may be required to perform stressful and physical activity. 
  • Frequent lifting and/or moving up to 10 pounds and occasionally lifting and/or moving up to 25 pounds. 
  • Close vision, distance vision, and ability to adjust focus.
  • This position is structured under a campus model, consisting of 2-3 locations. Site assignments may change on short notice to meet operational needs, while shift hours will remain consistent.

Shift Security Supervisor - Weekend Day Shift

Securitas Canada
Richmond Hill - 8.42km
  Security & Safety Part-time
  29
This position provides security oversight to the client Datacenter. Responsibilities include access control, escalations, loss prevention, incident response, and reporting safety a...
Learn More
Apr 21st, 2025 at 16:38

FT or PT Security Guard-Government Site Full-time Job

Securitas Canada

Security & Safety   Richmond Hill
Job Details

Position: Screening Security Guard
Vertical: Datacenter Physical Security
Reports To: Shift Security Supervisor or Security Team Manager (STM)

Location: Richmond Hill, ON

Pay Rate: $25.00/HR.

Shifts Available: 

  • Monday to Friday: 1500-2300hrs
  • Sunday to Thursday 2300-0700hrs
  • Saturday and Sunday 0700-1500hrs, 1500-2300hrs
  • Friday and Saturday 2300-0700hrs

Start Date: Jan 17th, 2025

SUMMARY
Maintains security and safety of people and property in assigned data center. Observes and reports activities and incidents. Duties will include supervising the use of wand and metal detectors, service enhancement, and training.

ESSENTIAL FUNCTIONS:

  • The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all the functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
  • The primary function of the screening officer is to ensure that only authorized equipment is allowed to enter or leave secure production areas in order to protect the data maintained inside. The screening officer reports to the assigned Shift Security Supervisor.
  • Read, understand, and apply the latest version of the Security Operation Procedures (SOP), and other bulletins and communications with regards to the roles and responsibilities.
  • Completes and submits the SAR to the screening supervisor at the end of their shift or as directed by the screening supervisor. 
  • Conducts screening of all personnel entering or exiting a secure production area.
  • Ensure compliance with all required screening procedures and policies.
  • Identifies prohibited items and prevents them from being introduced or removed from a secure production area. 
  • Performs other duties as directed by the screening supervisor or responsible direct supervisor.
  • Perform function checks on walk through metal detector (WTMD) and handheld metal detector (HHMD) at the beginning of each shift.
  • Maintain Screening Checkpoints in accordance with the Screening SOP.
  • Ensure proper screening procedures and techniques are utilized as per the Screening SOP.
  • Interact effectively across diverse cultures.
  • Monitor traffic flow of checkpoints and recommend staffing adjustments as necessary.
  • Follow proper chain of command and procedures for all matters which require escalation.
  • Escalate issue and/or violations to the Shift Security Supervisor.
  • Required to know, follow, and enforce safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
  • Ensure all functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representative.

MINIMUM HIRING STANDARDS:

  • Valid Security licence.
  • Valid CPR and First Aid Certificate.
  • 1 year of security experience is preferred.
  • Must be at least 18 years of age. 
  • Must have a reliable means of communication, such as cell phone. 
  • Must have a reliable means of transportation (public or private). 
  • Must have the legal right to work in Canada. 
  • Must have the ability to speak, read, and write English proficiently. 
  • Must have a high school diploma, secondary education equivalent, or GED. 
  • Must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation including meeting the requirements for a reliability clearance through the Government of Canada.

 

COMPETENCIES

  • Must be able to meet and continue to meet licensing 
  • Must be able to meet and continue to meet requirements for specific skills, certifications and authorizations specified for the assigned accounts. 
  • Knowledge of security operations and procedures. 
  • Knowledge of supervisor practices and procedures. 
  • Skill in staff supervision, including assigning work and providing training and discipline. 
  • Knowledge of fire inspection procedures. 
  • Capable of learning a variety of security and safety devices and controls. 
  • Ability to track and maintain schedule assignments. 
  • Ability to maintain professional composure when dealing with unusual circumstances. 
  • Advanced computer skills are required. 
  • Strong oral and written communication skills. 
  • Strong customer service and service delivery orientation. 
  • Ability to provide positive direction and motivate performance. 
  • Ability to interact effectively at all levels and across diverse cultures. 
  • Ability to take initiative and achieve results. 
  • Ability to carry out multiple assignments concurrently. 
  • Ability to adapt to changes in the external environment and organization. 
  • Ability to exercise independent judgment and decision-making skills.

 

WORKING CONDITIONS AND PHYSICAL/MENTAL DEMANDS

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions. In addition to other demands, the demands of the job include: 

  • Maintaining composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations. 
  • May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area. 
  • May be required to work overtime without advance notice. 
  • Frequent sitting, standing, and walking, which may be required for long periods of time or up to 12 miles of distance. It may involve climbing stairs and walking up inclines and on uneven terrain. 
  • Depending on assignment may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/or awareness of personal safety and safety of others. 
  • Required ability to manage multiple tasks concurrently. 
  • Handling and being exposed to sensitive and confidential information. 
  • Regular talking and hearing. 
  • On occasion, it may be required to perform stressful and physical activity. 
  • Close vision, distance vision, and ability to adjust focus. 
  • This position is structured under a campus model, consisting of 2-3 locations. Site assignments may change on short notice to meet operational needs, while shift hours will remain consistent.

FT or PT Security Guard-Government Site

Securitas Canada
Richmond Hill - 8.42km
  Security & Safety Full-time
  25
Position: Screening Security Guard Vertical: Datacenter Physical Security Reports To: Shift Security Supervisor or Security Team Manager (STM) Location: Richmond Hill, ON Pay Rate:...
Learn More
Dec 25th, 2024 at 15:52

Retail store supervisor Full-time Job

Circle K

Sales & Retail   Richmond Hill
Job Details

Overview

Languages

English

Education

  • College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
  • Business/commerce, general
  • Accounting and business/management
  • General sales, merchandising and related marketing operations, other

Experience

Will train

On site

 Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

  • Assign sales workers to duties
  • Hire and train or arrange for training of staff
  • Establish work schedules
  • Sell merchandise
  • Resolve issues that may arise, including customer requests, complaints and supply shortages
  • Supervise and co-ordinate activities of workers

 

How to apply

By email

 

[email protected]

Retail store supervisor

Circle K
Richmond Hill - 8.42km
  Sales & Retail Full-time
  22  -  24
Overview Languages English Education College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year Business/commerce, general Account...
Learn More
Dec 17th, 2024 at 14:27

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