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Bilingual Account Manager Full-time Job
General Category OttawaJob Details
What's the role?
The role of Hilti North America (HNA) Account Manager is the direct link between Hilti and the customer. This position is responsible for creating, maintaining, and growing the customer base for HNA. Consistently recognized by Selling Power Magazine as a top company to sell for, Hilti is a world-leading manufacturer and supplier of quality, innovative, and specialized tool and fastening systems for professional users in a variety of construction trades.
Who is Hilti?
If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service. With some 30,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.
What does the role job involve?
- Make outside, face-to-face sales growing a loyal customer base within a designated geographical area while strengthening the company’s position or market share within the territory
- Develop, analyze, and manage business plans related to the customer database to effectively maintain and grow sales
- Using Time and Territory Management (TTM), zone territory by customer potential and previous sales, create/own daily schedule, and utilize sales productivity tools
- Demonstrate consultative selling; convince customers that they have a need for a product or service
- Demo Hilti products and services in person, face-to-face, with customers
- Identify the key roles on a jobsite project and understand their responsibilities and needs; obtain appointments with entry and mid-level decision makers at construction/ industrial companies
- Identify and select top potential accounts within assigned sales territory
- Analyze and identify which customers to target, what criteria to use to select customers, and create business plans to identify customer potential and where product gaps exist in a customer’s current purchasing habits
- Collaborate with a variety of departments to be a successful account manager (materials management, logistics, credit, marketing, technical services, and customer service)
- Care for and maintain company assets, e.g. company provided vehicle, van inventory, laptop, and smart phone to minimize loss due to damage or loss inventory
- Participate in construction industry trade organizations to build relationships and network of contacts
- Additional duties as assigned
93% of our people say they’re proud to work for Hilti, thanks to the quality of our products and the way we look after our people.
What do we offer?
In addition to a competitive base salary and uncapped bonus potential, we offer a robust benefits package including a generous paid time off policy that includes vacation, personal days, health & wellness, and 2 days per year to give back in your local community, paid family leave, educational reimbursement and student loan assistance, RRSP matching, medical/dental/vision coverage, and a variety of other benefits to fit the needs of our employees.
We will give you the tools you need to succeed through hands-on integration training and will support your continued professional development through ongoing training and mentoring, targeted leadership programs, and opportunities for international assignments in any of the 120+ countries in which we operate.
What you need is:
- High School Diploma or GED required; Bachelor’s Degree preferred or equivalent work experience
- Bilingual proficiency in French/English
- Previous outside sales experience with proven track record of success of growing sales to a loyal customer base within a designated geographical area while strengthening the company’s position and market share within assigned territory
- Some experience with reading and understanding construction documents preferred
- Previous experience of preparing professional sales presentations and quotes for customers
- Previous experience assisting credit department collect on past due outstanding accounts receivables preferred
- Demonstrated aptitude of cold-calling skills at customer offices and jobsites required
- Clear career progression with no more than 2 companies in the last 5 years
- Ability to thrive both independently and in a team environment
- Demonstrated ability to develop engaged customer relationships and effectively implement strategic concepts
- Excellent time and territory management skills
- Must be persuasive, sales driven, customer focused, and a team player
- Must be able to build prospects and business relationships
- Proficient computer skills including MS Office Suite and smartphones
- Must maintain a professional business appearance in accordance with HNA dress policy at all times
- Career advancement may require domestic and/or global mobility
Vehicle/ Driver’s License Requirements:
Company vehicle provided for carrying tools/fasteners for product demonstration purposes
- A valid G license with clean driving abstract: Maximum of 4 demerit points for the previous 3 years, no major violations in the last 12 months and no more than 2 violations for the previous 3 year period.
- Account Manager has responsibility for prudent care and protection of company assets
Who should apply?
We have an excellent mix of people and some of our best account managers joined us with little or no construction experience. Success at Hilti is down to teamwork and ability, no matter what your background.
Working Conditions:
- Meetings, driving company vehicle to make sales calls at customer’s office, and making jobsite visits will be expected. Occasional overnight travel may be required.
Adverse Working Conditions:
- Job requires walking on construction sites and uneven surfaces, and may include climbing scaffolding, ladders, and stairs during all seasons of the year
- Construction jobsites may also expose Account Managers to excessively loud noises; ear protection is strongly encouraged and may be required on some jobsites
Safety Equipment Required:
- Hardhat, safety vest, safety glasses, gloves, steel toe boots, and long pants required for working jobsites; must observe and abide by any and all safety regulations as required by Hilti, Canadian Occupational Health and Safety Regulations (COHSR), and General Contractors
Physical Requirements:
- Must be able to walk on construction projects, climb ladders and scaffolding, and able to lift and carry as much as 65 pounds
Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Bilingual Account Manager
Hilti Canada
Ottawa - 407.86kmGeneral Category Full-time
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Store Receiver-Full time Full-time Job
General Category OttawaJob Details
Performs receiving, accounting, and distribution operations associated with incoming product deliveries for all store Teams. All Whole Foods Market Retail jobs require ensuring a positive company image by providing courteous, friendly, and efficient service to customers and Team Members at all times. All positions must be performed in accordance with team and store Standard Operating Procedures. Further, Team Members must be prepared and able to perform the duties inherent in other Team Member job descriptions. All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations including Food Safety and regulatory duties required in the department.Job Responsibilities • Verify actual product against Purchase Orders and/or supplier paperwork. • Confirm product integrity, • Check product temperatures as needed. • Stamps, initials, processes, and files invoices. • Distributes invoice copies to appropriate teams when applicable. • Follows Whole Foods Market Correct Pay Procedures • Accurately closes purchase orders in the proprietary store purchasing application. • Adheres to and meets Receiving standards as outlined in Store Process. • Distributes copies of processed paperwork to Team mailboxes and regional office. • Follows up with vendors regarding accounts payable. • Supports product Teams with accounting processes during inventory and financial period close. • Distributes all store expense invoices to Store Leadership. • Maintains baler, compactor, and all environmental areas in proper working order; ties bales, calls for can pick up, and directs service team to areas requiring attention. • Arrives to work station on time, appropriately groomed, dressed and ready to work; works all scheduled shifts and attends required trainings and meetings. Job Skills • Strong knowledge of store receiving, accounting, and distribution procedures and policies. • Working knowledge and application of all WFM quality goals, food handling, safety, and other standards. • Ability to educate team on product knowledge and convey enthusiasm. • Knowledge and ability to use computer programs such as Microsoft Word, Excel, Outlook, and IRMA. • Strong to excellent communication skills and willingness to work as part of a team. • Ability to deliver information in a clear and respectable manner to fellow Team Members, customers, and vendors. • Ability to meet customer service expectations and standards in all interactions with customers, vendors, and Team Members. • Ability to follow directions and procedures; effective time management and organization skills. • Passion for natural foods and the mission of Whole Foods Market. • Strong work ethic and ability to work in a fast-paced environment with a sense of urgency. • Understanding of and compliance with WFM quality goals. Experience • 12+ months retail experience. • 12+ months working in a distribution or receiving related environment preferred. Physical Requirements / Working Conditions • Must be able to lift 50 pounds. • In an 8-hour work day: standing/walking 6-8 hours. • Hand use: single grasping, fine manipulation, pushing and pulling. Work requires the following motions: bending, twisting, squatting and reaching. • Exposure to FDA approved cleaning chemicals. • Exposure to temperatures: <32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), >90 degrees Fahrenheit. • Ability to work in a wet and cold environment. • Ability to work a flexible schedule including nights, weekends, and holidays as needed. • Ability to use tools and equipment, including box cutters, knives, electric pallet jacks, forklifts, hand trucks, six-wheel carts, balers, and other heavy machinery. Note: The purpose of this document is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. This document does not reflect all job duties or requirements for every position. Requirements build as one progresses through the job levels, so any job duties required at a lower level may be required at the higher level in addition to the duties listed for that higher level. Duties, assignments, and other responsibilities may differ for similar positions based on business conditions, departmental or geographic location, and/or needs for the particular position. An individual must demonstrate successful performance in their current position before being considered for promotion. In addition, in order to promote into a higher-level position, a business need for the promotion must exist and the candidate must be considered the most qualified person for the new position. Completion of certain milestones such as obtaining an advanced degree or certification, time in current position, or developing skills to perform at the higher-level role do not guarantee a promotion. At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs. Whole Foods Market works with job sites like Indeed, LinkedIn, and ZipRecruiter to promote opportunities at our company. Please be aware that other career sites may not be accurate or up to date and may even be fraudulent. We encourage and recommend all candidates to apply via our site
Store Receiver-Full time
Whole Foods Market
Ottawa - 407.86kmGeneral Category Full-time
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Customer Experience Associate Full-time Job
Customer Service Elliot LakeJob Details
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.
Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:
- Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
- Processing day to day transactions
- Nurturing rich, long-standing relationships
- Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
- Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
Is this role right for you? In this role you will:
- Build strong customer relationships and deliver excellent customer service
- Uncover and solve customers’ needs
- Explain complicated concepts simply
- Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
- Demonstrate an eagerness to learn and determination to succeed
Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:
- Have proven customer service skills through work or community involvement
- Are willing to assist in a professional, friendly and efficient manner
- Are available to work a flexible schedule
- Are comfortable in simple sales situations
- Have strong technical skills and the ability to promote digital and self-service banking options to our customers
What’s in it for you?
- The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
- A rewarding career path with diverse opportunities for professional development
- Internal training to support your career growth and enhance your skills
- An organization committed to making a difference in our communities – for you and our customers
- You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
- A competitive compensation and benefits package
Customer Experience Associate
Scotiabank
Elliot Lake - 411.18kmCustomer Service Full-time
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Cleaner, light duty Part-time Job
Hospitality Elliot LakeJob Details
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates don’t need standard educational qualifications such as a high school, bachelor’s degree, a certificate or a diploma
Experience: Candidates don’t need experience although having experience is an asset.
Employment Type: Part time leading to full time
Location: Elliot Lake, ON
Shifts: Day and Evening
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume) through below mentioned details.
By Email:
[email protected]
Cleaner, light duty
Titan Building Services
Elliot Lake - 411.18kmHospitality Part-time
16 - 17
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Customer Service Representative Part-time Job
Customer Service Elliot LakeJob Details
Application Deadline:
03/30/2024
Address:
17 Mary Walk
Job Family Group:
Retail Banking Sales & Service
Casual Role. No Guaranteed hours weekly, however schedules are created 3 - 4 weeks in advance
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.
- Identifies customer needs and initiates referrals to BMO colleagues.
- Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
- Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
- Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
- Contributes to meeting branch business results and the customer experience.
- Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
- Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
- Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
- Acts as a key member of a collaborative and versatile branch and market team.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
- Organizes work information to ensure accuracy and completeness.
- Takes the initiative to find creative approaches that make each customer’s experience feel personal.
- Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
- Contributes to business results and the overall experience delivered in the branch.
- May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
- Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
- Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
- Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with legal and regulatory requirements for the jurisdiction.
- Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
- Completes standardized tasks under supervision.
- Performs initial problem solving within given rules/limits & escalates when required.
- Broader work or accountabilities may be assigned as needed.
Qualifications:
- No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
- High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
- Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
- Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
- Projects a professional presence.
- Basic knowledge of specialized sales and business banking solutions to refer to specialists.
- Passionate commitment to helping customers.
- A focus on delivering a personal experience to customers.
- Resourceful self-starter with courage and confidence to approach customers.
- Readiness to collaborate and work in different capacities as part of a team.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
- Basic knowledge learned on the job.
- Verbal & written communication skills - Basic (in business environment).
- Organization skills - Basic (in business environment).
- Collaboration & team skills - Basic (in business environment).
Compensation and Benefits:
$32,600.00 - $43,500.00
Customer Service Representative
BMO CANADA
Elliot Lake - 411.18kmCustomer Service Part-time
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Customer Experience Associate - Gatineau, QC - 30 hrs/week Full-time Job
Customer Service GatineauJob Details
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:
- Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
- Processing day to day transactions
- Nurturing rich, long-standing relationships
- Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
- Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
Is this role right for you? In this role you will:
- Build strong customer relationships and deliver excellent customer service
- Uncover and solve customers’ needs
- Explain complicated concepts simply
- Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
- Demonstrate an eagerness to learn and determination to succeed
Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:
- Have proven customer service skills through work or community involvement
- Are willing to assist in a professional, friendly and efficient manner
- Are available to work a flexible schedule
- Are comfortable in simple sales situations
- Have strong technical skills and the ability to promote digital and self-service banking options to our customers
What’s in it for you?
- The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
- A rewarding career path with diverse opportunities for professional development
- Internal training to support your career growth and enhance your skills
- An organization committed to making a difference in our communities – for you and our customers
- You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
- A competitive compensation and benefits package
Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English & French because they will serve English-speaking clientele.
Customer Experience Associate - Gatineau, QC - 30 hrs/week
Scotiabank
Gatineau - 412.33kmCustomer Service Full-time
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Bilingual Site Supervisor - Gatineau Full-time Job
Security & Safety GatineauJob Details
We are seeking a Bilingual Site Supervisor who will be directly in charge of Security guards at assigned client site. Observes and reports activities and incidents, providing for the security and safety of client property and personnel. Performs duties of Security Guard within scope of assignment. Makes periodic tours to check for irregularities and to inspect protection devices and fire control equipment. Preserves order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises.
RESPONSIBILITIES
- Provides lead direction at assigned client site on assigned shift; acts to ensure that post orders are followed, that established rounds are completed, and that adequate reports are filed; notifies proper authorities and client in emergency situations.
- May counsel and discipline personnel as appropriate; seeks advice from company management or designated representatives as appropriate; meets personally with employees and documents counseling and disciplinary actions.
- Assists in the training of Security Guards and review of post orders.
- Assists in the submission of payroll and personnel information to the company as designated.
- In conjunction with company management or designated company representatives acts to ensure adequate security coverage of all posts.
- Prepares, files and submits various reports as required.
- Inspects posts as scheduled and meets with subordinates to outline tasks and responsibilities.
- Meets with client representatives as scheduled or as needed to provide assurance that all security requirements are being met and to provide quality customer service.
- As assigned, in accordance with applicable company policies and procedures and in compliance with provincial and federal laws, carries out lead or supervisory duties that can include some or all of the following: interviewing, orienting and training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and making hiring and termination recommendations.
QUALIFICATIONS
- Bilingual (English and French).
- 2 years minimum experience in the same role or similar.
- Be eligible to obtain a security clearance (min 5 years in Canada).
- Security Guard license (BSP).
- Flexibility and availability to be on-call 24/7 as needed.
- Knowledge in security strategies, principles, standards, policies, and procedures.
- Ability to provide positive direction and motivate performance.
- Ability to track and maintain schedule assignments.
- Understanding of a variety of security and safety devices and controls.
- Ability to adapt to changes in the external environment and organization.
- Strong customer service and results orientation.
Bilingual Site Supervisor - Gatineau
Securitas Canada
Gatineau - 412.33kmSecurity & Safety Full-time
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Security Guard - Construction Site - Flexible Opportunities - $21.29/hour! Full-time Job
Security & Safety GatineauJob Details
Available positions:
- Day, evening and night shifts
- Total of 24 hours, 36 hours or 40 hours per week
Job Requirements:
- Valid security guard license (BSP)
- Valid first aid certificate (CPR)
- Be willing to obtain or have a reliability clearance (minimum 5 years of residence in Canada)
- Customer service skills
- Proactive, punctual and professional
- Ideally reside in Gatineau or its surroundings
Main tasks to be accomplished:
- Regular patrols (rounds)
- Surveillance of the premises
- Reporting of incidents and events
- Beware of and report potential hazards
- Respond to specific customer requests
Securitas Canada is an equal opportunity employer. We encourage applications from all four designated groups—women, Indigenous communities, visible minorities, and persons with disabilities.
#AF-EasternCanada
Security Guard - Construction Site - Flexible Opportunities - $21.29/h...
Securitas Canada
Gatineau - 412.33kmSecurity & Safety Full-time
21.29
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Customer Service Representative III Full-time Job
Customer Service GatineauJob Details
Are you interested in exploring an opportunity at Gazifère? We would love to hear from you - apply today!
What You Will Do
-
Speak to customers in a high volume, fast paced environment via phone and email.
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Respond professionally and efficiently to incoming calls and establish a relationship of trust with customers
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Actively listen and understand customers needs and provide on the spot solutions in an efficient and courteous manner
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Seize opportunities to upsell service and/or product to customers.
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Become a product & service expert and understand each customer's needs to provide accurate and practical solutions.
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Cordially and respectfully resolve complaints and transform them into lessons learned.
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Perform related administrative tasks, as the need arises
Who You Are
You will have the following:
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High school diploma and previous work experience in a customer service role (in a call centre environment would be an asset);
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Bilingual, the person in this role must be fluent in French (speaking, reading, writing). As the person in this role is required to frequently interact with colleagues, stakeholders and clients that do not speak French, a proficient knowledge of English(speaking, reading, writing) is also required.
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Professional customer service skills with a strong phone presence paired with a solutions attitude, helping nature, and passion for the customer and customer experience.
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Excellent listening and interpersonal skills
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Proven analytical, decision making, and problem solving capabilities
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Proven organizational skills with the ability to prioritize
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Computer savvy, comfortable sitting at a desk and working with multiple monitors
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Digital Literacy and solid understanding of the Microsoft Office Suite and capability to manage different computer systems
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Strong attention to detail and thorough application of procedures
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Demonstrated motivation, solid work ethic and willingness to learn
Working Conditions
35 hours/week; Variable shifts between 7am to 8pm, Monday to Friday.
Posting End Date:
May 04, 2025
Information For Applicants:
- Applications can be submitted via our online recruiting system only.
- We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
- Final candidates for this position may be required to undergo a security screening, including a criminal records check.
Customer Service Representative III
Enbridge Inc.
Gatineau - 412.33kmCustomer Service Full-time
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Bilingual Customer Service (Eng/Fre) Full-time Job
Customer Service GatineauJob Details
The role of the Bilingual Customer Service (Eng/Fre) will support the ongoing re-occupancy and modified use of common building areas and flow of people in and out of buildings as part of the building operations team. In this role, the Bilingual Customer Service rep is an important resource to provide a visible contact point for building occupants, provide information on where to go to access work areas where new queuing procedures are in place, provide additional sanitization of high touch areas like door handles, counters and common area seating, provide observational reporting on effectiveness of physical distancing measures and protocols to the operational team and client to drive continual improvement in new building access procedures. You will work with a team of professionals delivering property management services. This role will support the key differentiator of the organization – it’s people, by enabling a culture of high-performance teams.
Location details:
- 220,000 square feet of fully modernized and renovated space, operates 5 days a week
- Number of employees vary from building to building
- Space could include onsite cafeteria, main entrance, multipurpose rooms, event space, games room, lobby areas, onsite fitness centre, customer center and more
- Locations such as GOC National Capital Region
KEY DUTIES & RESPONSIBILITIES
Client Support
- Support customers, visitors and employees in a friendly, knowledgeable and courteous manner at all times.
- Responsible for workplace experience in designated lobby and service areas - greeting team members, responding to inquiries and questions, facilitating access to the building and giving access cards .
- Have in-depth knowledge of the workplace - technology, meeting rooms, multi-purpose and shared spaces, amenities and places of interest, and be able to communicate these confidently and clearly to team members and guests.
- Act as an ambassador for the Workplace Experience Program
- Respond to incoming calls promptly, professionally and courteously.
- Maintain and distribute program related documentation in support of Experience team onboarding and training.
- Assist in planning minor events and setting up meeting venues
- Provide maps of the amenity areas of the location
- Use operational knowledge of the facility to quickly resolve any issues encountered by team members or guests.
- Manage security access cards for visitors and contractors.
- Optionally submit work orders for maintenance (including technology), workspace, or janitorial issues, to ensure prompt response and follow-up for continuous improvement.
- Ensure occupational health and safety guidelines are adhered to and report any violations or near misses to the manager, client or BGIS partners.
KNOWLEDGE & SKILLS
- Bilingual Customer Service (Eng/Fre) must be Bilingual French (fluent in both written and verbal communication)
- This role requires the Bilingual Customer Service rep to work on site Monday to Friday (during business hours)
- College diploma with 1-3 years of job-related experience, ideally in a Corporate or Tourism/Hospitality environment in a concierge, host or reception role
- High level of people skills - service oriented, customer-focused and a can-do attitude
- Able to exercise sound judgement, make decisions, provide direction, work with a high level of confidentiality and discretion
- Strong written and verbal communication skills
- Strong computer skills, including MS Office (Word, Excel, PowerPoint, MS Teams)
- Self-taught, able to work both independently and in a team
- Pro-active, approachable, and solution-based
- Ability to handle multiple priorities and work under pressure
- Strong organization skills
Licenses and/or Professional Accreditation
- Clean criminal record check
- Basic knowledge of health and Safety Legislation and regulatory requirements
Other
Note that BGIS has implemented several safety measures and orientation during the current pandemic designed to educate, coach and protect team members and the general public from COVID-19.
Bilingual Customer Service (Eng/Fre)
BGIS
Gatineau - 412.33kmCustomer Service Full-time
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Agent de Sécurité- Gatineau, QC- $21.29/H Full-time Job
Security & Safety GatineauJob Details
Security guard positions to fill the following shifts:
- Day, evening and night shifts for a total of 24 hours, 36 hours, 40 hours per week
Job Requirements:
- Valid Security Officer Permit (BSP)
- Valid first aid certificate (CPR)
- Have/willing to obtain clearance – Reliability level
- Customer service skills
- Proactive, punctual and professional
- Ideally live in the city of Gatineau and its surroundings
Main tasks to be accomplished:
- Do patrol (rounds)
- Do surveillance
- Reporting incidents
- Be alert to any potential hazards in the building and report them
- Satisfying customer demands
Securitas Canada is committed to employment equity. We encourage applications from all four designated groups – women, Aboriginal communities, visible minorities and persons with disabilities.
#AF-Quebec
#AF-EasternCanada
Agent de Sécurité- Gatineau, QC- $21.29/H
Securitas Canada
Gatineau - 412.33kmSecurity & Safety Full-time
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General Repair Technician II Full-time Job
Maintenance & Repair GatineauJob Details
The General Repair Technician II is a mid-entry level position, responsible for assisting other technicians, performing maintenance and repair, routine services on non-technical facility components (i.e. walls, floors, etc.). The Technician II is also responsible for performing work in accordance with established processes and practices and for complying with internal and external requirements including but not limited to environmental, health and safety, fire protection.
KEY DUTIES & RESPONSIBILITIES
Troubleshooting
- Provides observations about facility, facility mechanical and electrical equipment and systems conditions and deficiencies and provides suggestions for enhancement and repair.
Maintenance
- Performs work in accordance to established processes and practices.
- Complies with all internal and external requirements including but not limited to environmental, health and safety, fire protection.
- Performs regular facility technical and non-technical component monitoring and inspection.
- Responds to routine service requests and performs preventative and corrective maintenance.
- Operates facility mechanical, electrical and other systems
- Manages work order life cycle progressing the work form dispatched through to completion and records resolution data within service maintenance management database. Ensures work completed meets quality, contract response and all other requirements
- Assists in the implementation of preventative maintenance (PM) program. Ensures that deficiencies are identified, recorded and escalated, and that related documents are maintained.
Client Relations
- Assists in enhancing tenant and customer satisfaction and maintaining positive relations through manner in which work is performed and services delivered.
Administration
- Records resolution data within service maintenance management database. Ensures work completed meets quality, contract response and all other requirements.
- Receives, tracks, monitors and reports status of maintenance and repair work within service maintenance management database. Initiates documents to obtain formal approval of work required
- Participates in and assists with facility-related projects.
- Ensures the manner in which work is performed is in compliance with corporate and legislated policies, procedures, practices and guidelines related to environmental, health and safety, fire protection and any other applicable requirements.
- Maintains all assigned tools and arranges for repair and replacement where required
- Submits all expenditures on a timely basis.
- Other duties as assigned
KNOWLEDGE & SKILLS
- High school diploma or equivalent
- Minimum 3 years of facility operations and maintenance work experience
- Knowledge of processes and practices relating to facility operations and maintenance
- Ability to maintain, troubleshoot and repair non-technical facility components
- Ability to provide observations about facility conditions and deficiencies and provide suggestions for enhancement and repair
- Ability to research, learn, and gain greater proficiency in applying on-the-job—fire, life, and building codes and standards
- Possesses a strong environment, health and safety mindset. Ability to perform work in a safe manner
- Strong client-service orientation along with a high sense of urgency
- Effective communication skills for the purpose of data relay, exchange, feedback, and clarification
- Basic knowledge and understanding of Building Automation Systems (BAS)
- Ability to read understand and interpret technical drawings and information
- Computer literacy
- Demonstrated maintenance and repair skills
- Must be able and willing to work shifts, be available for on-call/stand-by and emergency call outs as they arise
- Must be willing to wear personal protective equipment
- Must meet enhanced security clearance requirements
- Valid drivers’ license
Licenses and/or professional accreditation
- Demonstrate an interest in obtaining a diploma or a certificate or be in the process of obtaining one.
- Meet the requirements for a higher security clearance.
- Any one of the following are considered an asset:
- Building Operator Certification or equivalent through an accredited institution preferred
- Building Systems Maintenance Certificate (SMC)
- Systems Maintenance Administrator (SMA)
- Systems Maintenance Technician (SMT)
- Facilities Technician Certification
- Working towards a trade license, an asset
- Working towards Building Environment Systems (BES) Operation Class 1
General Repair Technician II
BGIS
Gatineau - 412.33kmMaintenance & Repair Full-time
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