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Reporting to the Manager, Reconciliation & Equity Strategies, the Senior Advisor, Reconciliation & Equity Strategies is responsible for implementing strategies for the assigned portfolios, including equity, accessibility and reconciliation, while considering community needs and providing support in meeting the goals and objectives of the Commission. He/She/They
supports the identification and development of strategies, plans, processes and practices, and participates in developing strategic initiatives that support the commission’s business operational plans and performance management plans. The position supports the supervisor in working collaboratively with all Branches in achieving results that reflect BC Housing’s
foundational key commitments to equity, diversity, inclusion, and belonging (EDIB) and Indigenous reconciliation, as outlined in BC Housing’s Strategic Plan.

CANDIDATE PROFILE

The successful candidate will have the following:

EDUCATION & EXPERIENCE:

• Bachelor’s degree in Human Resource Management, Business Administration, Public Administration or a related field.
• Considerable experience in leading business strategy, project management and communications, and supporting and reporting to senior level management and Executives in public sector organizations.
• Considerable experience connecting with and working effectively with people from diverse racial, ethnic and socioeconomic backgrounds (E.g. Indigenous, Visible Minorities/Racialized, People with precarious immigration status, Gender Non-Binary, Disabled People) and applying frameworks in equity, diversity, inclusion, and human rights.
• Sound experience engaging with and incorporating the perspectives of multiple communities and cultures, in the consideration of impacts and outcomes of a decision-making process through advanced equity analysis.
• Or an equivalent combination of education, training and experience acceptable to the employer.

 KNOWLEDGE, SKILLS AND ABILITIES:

• Considerable knowledge and understanding of the concepts of institutional and structural exclusion and bias and how these impact underserved and underrepresented communities.
• Sound knowledge of the affordable housing sector in the province of BC.
• Ability to learn and understand departmental policies and procedures and the Commission’s mandate and programs.
• Ability to demonstrate a high level of self-awareness, empathy and emotional intelligence.
• Ability to generate and articulate creative new ideas/processes, and develop, plan, facilitate and coordinate their execution.
• Ability to lead project teams, exercise sound judgment, and demonstrate tact and diplomacy in dealing with confidential and sensitive matters.
• Ability to use sound judgement in analysing problems and identifying weaknesses and conflicts in policies and procedures; Strong ability to apply an intersectional approach to work analyses.
• Demonstrated ability to lead a project from idea to execution while managing multiple inputs and priorities.
• Ability to be sensitive to the diverse perspectives of stakeholders and works with them to resolve differences and work cohesively together.
• Ability to establish a high level of rapport with staff, management/senior management, Executive, and other internal and external stakeholders.
• Demonstrated strong professional and interpersonal communication skills across a range of channels (written, oral, other) and ability to work collaboratively with cross-functional groups to achieve common goals.
• Strategic and analytical thinking, problem solving abilities, and organizational and time management skills.

Bilingual Customer Care Representative
Full-time, 90% remote.
Monday to Friday / 6:00 a.m. - 7:30 p.m. (Alternating shifts). 
Winnipeg, MB.

This position offers the ability to work from home, with flexible shift schedules.  The successful candidate must have access to high-speed internet.

How You’ll Help

• Respond to customer inquiries, issues, and concerns with professionalism and empathy.
• Deliver exceptional service in every interaction, ensuring a positive experience.
• Leverage our tools and systems to support efficient and effective service.
• Communicate clearly and confidently about our services, processes, and policies.
• Resolve issues promptly and ensure customer satisfaction.
• Escalate complex or unresolved concerns to the appropriate team or leader as needed.

Your Skills & Experience:

• Bilingual in English and French (written and verbal).
• High school diploma required; post-secondary education in business or a related field is an asset.
• At least 1 year of experience in a customer service or call center role.
• Familiarity with Salesforce or other customer relationship management (CRM) systems — an asset.
• Experience using TruckMate systems is an asset.
• A background in transportation or logistics is a strong advantage.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, etc.).
• Proven ability to work independently, stay organized, and manage time effectively.
• Strong attention to detail with excellent communication and interpersonal skills.
• Must reside in Manitoba and have reliable access to high-speed internet.

Location(s):  Canada : Ontario : Ottawa 

As a Client Support Coordinator, you deliver outstanding customer service to BDC clients by meeting their individual needs. You are, in particular, responsible for performing office activities efficiently, and you demonstrate team spirit and collaboration by providing administrative support to the members of your team. If you are looking for an organization that invests in your talent, this is your opportunity to join our committed and diverse team.

 
CHALLENGES TO BE MET 
In a typical week, you would: 

• Exercise your analytical skills by actively participating in developing a portfolio to uncover financing opportunities and develop innovative value-added solutions that meet clients' needs.

• Contribute to marketing initiatives by organizing events, campaigns, and activities. This includes preparing marketing communications and providing on-site logistical support.

• Enjoy managing multiple projects to support our internal teams and initiatives.

• Prepare letters and proposals and/or contracts to clients and professionals, in accordance with the specific process. You would use your exceptional organizational skills to ensure the accuracy of information, prepare documents and forms and provide efficient follow-up.

• Maintain business relationships with various external organizations and help promote BDC's financing services with influencers and prospects.

• Use your financial knowledge to perform pre-qualification and risk-rating activities for BDC financing clients and prospects, as well as conduct the initial interview with clients, among other activities.

 
WHAT WE ARE LOOKING FOR 

• You are described as someone who is highly organized, enjoys collaborating with others and able to prioritize effectively to meet deadlines.

• Backed by your experience in customer service, you are someone who’s able to take initiative and knows how to listen and identify sales opportunities.

• You have a high interest in entrepreneurship and experience in customer service. Previous banking experience is an asset.

• You have the capacity to adapt to different situations.

• You have a bachelor's degree in business administration or a related field.

• You have the capacity to think concisely.

• You have excellent communication skills in English. French is an asset.  

• Previous experience in banking

Proudly one of Canada’s Top 100 Employers and one of Canada’s Best Diversity Employers, we are committed to fostering a diverse, equitable, inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work. If you require an accommodation to complete your application, please do not hesitate to contact us at accessibility@bdc.ca.

While we appreciate all applications, we advise that only the candidates selected to participate in the recruitment process will be contacted.

As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their day-to-day banking needs. As a Client Service Representative, whether it’s answering questions, assisting with transactions, or proactively connecting clients with the right team members, you’ll be the first line of support as clients work towards their financial goals. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance. 

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time

How you'll succeed

• Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them reach their goals.

• Problem solving - Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to create a better solution together.

• Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

Who you are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.

• You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.

• You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.

• You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.

• You engage with your heart and mind. You care about people and respect different perspectives. You listen to and learn from the experiences of others.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Windsor-85 Rue Principal Nord

Employment Type

Regular

Weekly Hours

15

Skills

Client Issue Resolution, Client Service, Customer Experience (CX), Digital Literacy, Empathy, Financial Products, Interpersonal Communication, Standards Compliance, Transaction Services

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

The Customer Experience Specialist works closely with various internal and external contacts to effectively and efficiently respond to customer inquiries and requests, provides exceptional customer service through each customer interaction and all contact channels:  phone, email, fax, and web.  

How You’ll Help:

•    Completing daily customer excel reports.
•    Responding professionally to customer related requests via email, chat and phone.
•    Open and maintain cases within Sales Force based on all customer inquiries/interactions via phone or e-mail.
•    Completing customer pickups.
•    Build healthy working relationships with customers to deliver positive customer experiences.
•    Communicate in an effective and efficient manner with terminals to assure on time service.
•    Conduct conference calls with sales, Supervisor and Customers to discuss any ongoing or current issues.
•    Perform effectively in a teamwork environment and collaborate with other members of the TLC department to assure continued support to valued customers.
•    Acquire working knowledge of other team members roles, responsibilities, and customers to help cover workload during absences.
•    Oversee the traffic flow of assigned high profile customers.
•    Proactively manage returns, redirects, and routing approval.
•    Enter, Edit and Update Customer Shipping Information in the web portal. 
•    Provide support with the general Customer Care queue when required.
•    Will be required to learn all area’s of the business including commerce and LTL/TL.

Your Skills & Experience: 

•    Minimum of secondary education, with a preference of post-secondary education in a specialized area.
•    Call center/customer service training a strong asset.
•    Previous experience in a call center or customer service role is a strong asset, preferably in the transportation or logistics industry.
•    Positive and professional customer service skills, including an appropriate sense of urgency and genuine interest in resolving customer concerns and/or requests.
•    Advanced communication skills, both verbal and written.  Bilingual skills in French (verbal and written) a strong asset.
•    Excellent computer skills, including MS Office; previous experience with Truck Mate and Sales Force a strong asset.
•    Excellent keyboarding skills, both speed and accuracy.
•    Strong problem solving skills.
•    Ability to deliver unfavorable information in a positive and professional manner.  
•    French is a strong asset.
•    Individual contributor.
•    Subject to a criminal background check prior to employment.

To apply, visit our Careers page at dayross.com.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview.

Requisition ID: 15910 
Department: Finance and Corporate Services Dept. 
Service: Service Ottawa 
Branch: Call Centre Services Branch 
Employment Type: Mutiple Casual Positions
Work Hours: 40.00hours per week  
Affiliation: CUPE 503 Inside/Outside 
Salary Information: $32.502- $38.027 per hour (2024 rates of pay)  
Location: City Hall,110 Laurier Avenue West  
City: Ottawa, ON 
Job Category: Administrative and Support Services 
Application Close: 31/07/2025 

*Applications received will be used to staff current and on-going requirements for 12 months

WHAT YOU NEED TO KNOW

• Language Requirement: Designated Day 1 Ready – immediate requirement for language proficiency: French: oral, reading, writing English: oral, reading, writing Candidates must meet language requirement for position upon hire.       
• The successful candidate will be required to complete a Criminal Records and Judicial Matters Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Police record checks completed by a third-party company will not be accepted.  
• This position requires the successful candidate to use their own transportation.  
• You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
• Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements. 
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted. 

Requisition ID: 15855 
Department: Finance and Corporate Services Dept. 
Service: Service Ottawa 
Branch: Counter Services Branch 
Employment Type: Multiple Full-time Temporary -Up to 1 year; Multiple Full-time Permanent
Work Hours: 35.00hours per week  
Affiliation: CUPE 503 Inside/Outside 
Salary Information: $61,663.42- $72,157.54 annually (2024 rates of pay) 
Location: Various locations   
City: Ottawa, ON 
Job Category: Administrative and Support Services 
Application Close: 30/06/2025 

*Applications received will be used to staff current and on-going requirements for 12 months.

WHAT YOU NEED TO KNOW

• Language Requirement: Designated Day 1 Ready – immediate requirement for language proficiency: French: oral, reading, writing English: oral, reading, writing Candidates must meet language requirement for position upon hire.      
• Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Police record checks completed by a third-party company will not be accepted.  
• Driver’s License Requirement: This position requires the successful candidate to use their own transportation.  
• You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
• Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements. 
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

As a Client Support Coordinator you deliver outstanding customer service to BDC clients by meeting their individual needs. You are particularly responsible for performing office activities efficiently, and you demonstrate team spirit and collaboration by providing administrative support to the members of your team. If you are looking for an organization that invests in your talent, this is your opportunity to join our committed and diverse team.

The incumbent is responsible for providing high-quality client service to the BDC Financing team in resolving core issues, all relevant related documents, obtaining the necessary signatures and following up with clients. She or he also performs various administrative tasks and provides support to the team in the area.

CHALLENGES TO BE MET

• Provide excellent client service to BDC clients in resolving basic client questions and inform senior levels of complex cases

• Respond promptly, accurately, and professionally to existing and potential clients by ensuring compliance with policies, procedures, and practices

• Prepare letters to clients and professionals according to the specific process (e.g., letter of intent, letter of offer and mandates to professionals), and/or prepare proposals/contracts for clients ensuring that the information is accurate and entered in our system, that all necessary documents are prepared, that the required conditions and forms are met, signatures are obtained, and follow-up is done

• Proactively participate in the branch's marketing efforts by organizing events, campaigns, and activities, preparing marketing communications, and providing on-site logistical support

• Work in a team environment with other support functions and deliver on completing all administrative tasks that are assigned to the queue system

• Support account managers to help them reach business development targets

• Managing stationery orders, organizing catering services, and ensuring the smooth operation of the business center.

WHAT WE ARE LOOKING FOR

• Bachelor degree in Business Administration, College diploma in accounting o

• Between 1 to 3 years experience in a similar role

• The ability to analyze and interpret financial statements is considered an asset

• Client service orientation and demonstrated ability to demonstrate initiative in listening, identifying sales opportunities and resolving issues

• Strong organizational skills and ability to prioritize and deal with various situations at all times

• Ability to work independently and meet tight deadlines

• Teamwork, creativity, flexibility, collaborative spirit and desire to work as part of a team

• Working knowledge of MS Office (Word, Excel, Outlook )

• Excellent writing and speaking skills in French and English is an asset.