All jobs within 50 km around Ajax in Human Resources

Posting End Date: 2024/04/15

Reporting to the Manager, Talent and Organizational Development, the Human Resources (HR) Assistant is responsible for providing customer service to employees and supporting a variety of human resources activities, administrative responsibilities and overseeing records management for the branch. The Human Resources Assistant will provide general administrative support and customer service.

• Greeting visitors to the branch and responding to employee or external inquiries (in person, on the phone or via email) or directing to appropriate team member for assistance
• Prepare employment letters and correspondence
• Process mail, maintain branch attendance records and order office supplies
• Schedule meetings, support the branch budget and invoicing process
• Prepare health and safety committee minutes
• Research and respond to queries/surveys
• Maintain all branch files in accordance with the Corporate Records Management Program and City’s Records Retention By-law
• Support the recruitment process including distribution of employment postings, associated records management and database entries
• Prepare advertising requisitions
• Schedule candidate interviews/testing, administer testing etc.
• Administer the yearly service awards/employee recognition program
• Be a part of the wellness committee and support special projects, events and employee engagement initiatives
• Support the WSIB administration process
• Performing other duties as assigned

Requirements:

• Knowledge and skills normally associated with completion of a three (3) year college diploma in Business – Human Resources plus a minimum of two (2) years relevant HR and recruitment administrative experience; or have an equivalent combination of education and relevant experience. Working towards the designation of Certified Human Resources Professional (CHRP) is an asset
• Experience in relevant software applications (e.g. Microsoft Office, PeopleSoft, Versatile, Applicant Tracking Systems, online candidate testing platforms)
• Excellent customer service, interpersonal and communication skills and a high degree of professionalism and discretion in dealing with confidential and sensitive situations
• Good organizational, administrative, reasoning, research and analytical skills
• Ability to meet deadlines and work independently and effectively despite frequent interruptions

As a condition of employment, the City of Oshawa will require successful candidates to undergo a Criminal Records and Judicial Matters Check.

The City of Oshawa is situated on lands and waters within the Williams Treaties Territory, home to seven First Nation communities of the Michi Saagiig and Chippewa Anishinaabeg, who have cared for and maintained these lands from time immemorial and continue to do so to present day.

If this sounds like you, we have an amazing opportunity for you! Extendicare is seeking a dynamic HRBP toact as the key HR contact, providing coaching and solutions to business leaders for a specific region and/or supporting departments. The successful candidate will work as part of the HR team to provide a broad spectrum of HR services to their client groups in areas such as employee relations and performance management, compensation, benefits, HR policy, and metrics/reporting. 

This position will be located at our Head Office in Markham, Ontario and will have flexibility for both remote and in-office work based on our hybrid work model. 

Responsibilities: 

• Support business leaders with specialized and strategic HR advice in resolving employee and labour relations matters 

• Effectively collaborate with business and Union partners to complete cross-functional tasks and resolve people matters that arise, including MOL inquiries/disputes 

•  In collaboration with HR leadership, partners with client groups to understand operational needs; obtain feedback for program design and create HR solutions appropriate to their business. 

• Take the lead on employee incident reviews and investigations with home Administrators/leaders to ensure processes are followed consistently and due diligence has been done. 

• Provide sound advice on workplace policies & procedures and share knowledge appropriately on applicable provincial legislation. 

• Facilitate the implementation, interpretation and application of Extendicare’s company policies, collective agreements, projects and programs. 

• Accountable to deliver key projects in support of the business priorities, including root cause analysis, implementation, communication and change management of deliverables. 

• Collaborate with your peers and key business stakeholders to add to the collective innovative thinking that can drive new ideas and processes. 

• Develop and deliver training on HR-related topics to management, supervisors and employees as required. 

• Evaluate needs and gaps in HR approaches and services for the business units and develop a plan to address requirements. 

• Proactively leverage & analyze key HR metrics (headcount and turnover etc), identify trends & issues and partner with the business to implement relevant solutions. 

• Maintain/enhance awareness of HR best practices and emerging issues both internally and externally to ensure our practices are relevant, market-competitive and supportive of the Extendicare Culture, Values and employment brand. 

• Work with business leaders to elevate knowledge of HR trends and leading practices and provide insights around areas of opportunity for improvement or performance. 

• Other duties as required. 

Skills and Requirements: 

• University Degree or completion of a College Diploma Program in Human Resources. CHRP designation an asset. 

• 5+ years of relevant HR/LR work experience within a Human Resources department with at least 3 years as an HR/LR generalist. 

• Experience in unionized environment considered an asset. 

• Strong leadership, interpersonal, communication and presentation skills. 

• Working knowledge of human resources policy and practice and of relevant HR and employment-related legislation in applicable jurisdictions, including laws pertaining to Employment Standards and Human Rights. 

• Thrive in fast-paced environment and driven to deliver results. 

• High energy, strong work ethic, resiliency, versatility and flexibility. 

• Demonstrated ability to interact effectively with all levels of an organization. 

• Enjoys a challenge and committed to building a high-performance organization. 

• Excellent organizational, project management and execution skills to ensure successful delivery/implementation of HR projects, policies and processes. 

• Proficiency in Microsoft Office Outlook, Word, Excel, PowerPoint and HRIS. 

What Extendicare has to offer: 

At Extendicare, we believe that working as a team creates an environment that allows us to reach our potential. We value each employee, encourage equal opportunity for growth and recognize achievement. As a valued member of our team, you can expect: 

• Continuous mentorship, support for life-long learning and growth opportunities 

• Opportunities for advancement and career growth within the organization 

• A rewarding and meaningful work experience where you can enrich your life and the lives of others through your work. 

• Employee Family Assistance Program. 

• Robust benefits package.

• Job ID: 56133
• Job Category: Human Resources
• Division & Section: People & Equity, Business Services, Systems & Insights.
• Work Location: Metro Hall, 55 John Street, Toronto, ON, M5V3C6. 
• Job Type & Duration: Temporary, Full-time Vacancy (12 months).
• Salary: $87,800.00 - $116,745.00, TM1070, Wage grade 6.0. 
• Shift Information: Monday to Friday, 35 hours per week 
• Affiliation: Non-Union
• Number of Positions Open: 1
• Posting Period: 10-Jun-2025 to 24-Jun-2025. 
•  

The People & Equity Division in partnership with the Technical Services Division has commenced a multi-year capital project to assess and implement recruitment technology that integrates with the existing SuccessFactors system to help manage high volume recruitment.

This important initiative creates an exciting opportunity for a committed and motivated individual with strong Recruitment knowledge and a passion for technology and innovation to participate in a Divisional project team.

Reporting to the Manager, Human Resources Information Systems (HRIS), and working collaboratively with other operational and/or project leads, the HR Consultant HRIS will be part of the High-Volume Recruitment Capital project dedicated to enhancing the City’s Recruiting module within the SuccessFactors system. This role requires a deep understanding of Recruiting and its integration points with the Employee Central and Onboarding modules.

What will you do?

• Represent the SuccessFactors Recruiting team in the research, testing, quality assurance and implementation of existing SuccessFactors functionality to support project initiatives related to managing high-volume screening, assessment, and interview scheduling
• Support the design, configuration and implementation of SuccessFactors functionality to meet business requirements, recommending and assisting in the development of system and business sustainment strategies, to provision process improvements for optimal efficiency and alignment with business priorities

• Contribute to the testing, blueprinting, implementation and integration of selected third-party vendor technology with SuccessFactors
• In collaboration with the SuccessFactors Recruiting and Onboarding sustainment team, test, configure, implement and establish change management plan for the new Redesigned Applicant Workbench
• Contribute to the development of test strategies, creation of test data in non-production systems, and execute test scenarios using various methodologies and systems to ensure new functionality aligns with business requirements and quality assurance.
• Consult with key stakeholders to understand current and future business requirements to ensure these are central factors in the implementation and adoption of existing SuccessFactors system functionality
• Collaborate in a team environment and with all members of the HRIS unit, People & Equity colleagues, and business partners from Payroll, Pension & Employee Benefits division, technical teams from Technology Services division, as well as external consultants and processors from SAP to facilitate timely resolutions while providing advice, consultation and support to business partners and client divisions city-wide.
• Determine change impacts related to SuccessFactors and communicate with clients and stakeholders within the scope of duties as assigned.
• Make presentations to colleagues across the city, and conduct training or information sessions related to HR systems, business processes and initiatives. Prepare reports and other relevant documentation

What do you bring to the role?

1. Experience with end-to-end recruitment processes and activities in SuccessFactors; including performing system tasks such as Screening, Interview Scheduling and managing assessments
2. Experience developing technical test cases, conducting and documenting comprehensive testing of new and/or existing system functionality and reports
3. Experience in managing/or maintaining the SuccessFactors Recruiting, Onboarding, and/or Employee Central modules, including the development and support of custom integrations
4. Experience working as part of a cross functional team to identify client and user needs; researching, conducting analysis and making recommendations for new technology implementation and process improvements
5. Post-secondary education in business administration, human resources management, business analysis, systems analysis, etc., or an equivalent combination of education and experience.  Project Management and/or SuccessFactors Expert SFX certification or accreditation is an asset.
6. Demonstrated analytical skills in assessing and reviewing business and service processes to identify options, best practices, and opportunities to improve service delivery to management and employees. Proven ability to optimize module performance, troubleshoot issues, and enhance system functionality to align with organizational HR needs.        
7. Strong research, analytical and problem-solving skills to investigate system and data issues and propose solutions in accordance with the City’s incident management processes, protocols, HR policies and guidelines.
8. Excellent interpersonal and negotiation skills with the ability to establish positive working relationships, develop solutions, and interact and communicate effectively with varying stakeholder levels.
9. Highly developed political acuity, customer focus and demonstrated ability to establish and maintain a strong network through relationship building.
10. Ability to exercise discretion, judgement and work independently or as a member of a team
11. Working knowledge of HR practices, procedures and employment related legislation (e.g. Occupational Health and Safety Act, Workers Safety Insurance Act, Human Rights Code, Labour Relations Act, Employment Standards Act, Accommodation of Ontarians with Disabilities Act, etc.
12. Ability to work outside regular hours to deliver time-sensitive projects such as deployment of biannual SuccessFactors releases.

• Job ID: 54958
• Job Category: Human Resources
• Division & Section: Social Development, Finance & Admin, Business Support
• Work Location: East York Civic Centre, 850 Coxwell Avenue, Toronto
• Job Type & Duration: Full-time, Permanent Vacancy
• Salary: $63,419.00 - $80,823.00
• Shift Information: Monday to Friday, 35 Hours Per Week
• Affiliation: Non-Union
• Number of Positions Open: 1 
• Posting Period: 04-Jun-2025 to 18-Jun-2025

As a member of the Business Support and Workforce Planning Unit within Social Development, Finance & Administration (SDFA) division, you will assist with the administration and coordination of divisional workforce planning initiatives, particularly related to Staffing, Training, Labour Relations, Health & Safety and Employee Engagement.

Major Responsibilities:

• • Assists with the administration and coordination of divisional workforce planning, including the initiation of staffing requisitions, internal transfer processes, organizational change requests expressions of interest ,alternate rate forms, as well as other payroll related functions, in accordance with best practice procedures and collective agreements.
  • Tracks, summarizes, and pulls reports related to divisional workforce data (i.e. vacancies, internal transfers, turnover, etc.).
  • Assists in the systematic and timely gathering, aggregation, research and analysis of staffing requirements for current and future implications.
  • Assists with analyzing and interpreting data related to projects or programs.
  • Participates in the development and implementation of workforce planning strategies.
  • Collects and compiles data from various internal sources for tracking and reporting purposes.
  • Corresponds with People & Equity’s (P&E) talent acquisition team, LR, Divisional management and the union in matters related to recruitment.
  • Liaise with SDFA staff, other City of Toronto divisions, external organizations, institutions and other levels of government as required to gather research, collect data and assist with the implementation of projects and programs, as required.
  • Retrieves information from various electronic systems and responds to employee and client inquiries.
  • Assists with the coordination of various ongoing workforce development and engagement projects and training as well as Health and Safety matters and initiatives.
  • Conducts research into assigned areas ensuring that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government.
  • Provides onboarding activities/orientation to new staff as appropriate, as well as coordinating off boarding activities working with managers across the division.

• • Participates in recruitment/career fairs as a divisional representative.

• • Provides recommendations on policies/procedures regarding program specific requirements.

Key Qualifications:

1. Post-secondary education in a relevant discipline (i.e. Human Resources, Business Administration, Public Policy & Administration, etc.) and/or the equivalent combination of education and experience.
2. Considerable experience in delivering or supporting human resource strategies/services in one or more of the following areas: Training & Organizational Effectiveness, Recruitment & Selection, Human Resources Information Systems or Strategic HR Planning.
3. Considerable experience in the recruitment process including job fair preparation/participation, job postings, screening, interview packages, correspondence and staffing transactions.
4. Experience using a variety of software products including MS Suite, SAP, and SuccessFactors or similar.
5. Knowledge of human resources and related legislation, including the Employment Standards Act and Human Rights Code.
6. Excellent human relations and conflict management skills with the ability to handle matters of a confidential /sensitive nature as it relates to management and unionized employees.
7. Ability to work in a highly demanding work environment with many competing priorities and deadlines.
8. Ability to effectively communicate both verbally and in writing at all levels of the organization and as a resource to management and staff in a diverse, multi-site division.
9. Ability to develop and maintain productive working relationships with senior administrators, managers, and employees.
10. Ability to exercise discretion, judgement and work independently and as a team lead or team member.
11. Previous working experience with Agencies/Boards/Commissions (TTC, TPL, Toronto Zoo, TCHC, etc.) or other municipalities would be considered as asset.
12. Familiarity with collective agreements and human resources policies and procedures is considered an asset.

Job ID: 56940
Job Category: Human Resources
Division & Section: People & Equity, Employee Relations
Work Location: Hybrid, METRO HALL, 55 John St, Toronto, M5V 3C6
Job Type & Duration: Full-time, Temporary Vacancy (12 months)
Salary: $103,431.00-$141,247.00
Shift Information: Monday to Friday, 35 hours per week
Affiliation: Non-Union
Number of Positions Open: 1 
Posting Period: 30-MAY-2025 to 13-JUN-2025 

Toronto is Canada’s largest city, the fourth largest in North America and home to a diverse population of approximately 2.8 million individuals. Consistently ranked one of the world’s most livable cities, the City of Toronto is a global centre for business, finance, arts and culture. Our People and Equity Division delivers critical functions within the City’s complex multi-site, multidivision, multi-stakeholder and union and non-unionized environment. A team of approximately 35,000 employees are the driving force behind the City’s ability to provide programs and services to residents, business, and visitors to this community. The People & Equity Division is current hiring a Senior HR Workplace Investigator E&LR. This is an excellent career step for an analytical, resourceful, and seasoned workplace investigator with a passion for investigations.

What is the job summary?
To investigate allegations of employee misconduct in contravention and/or violation of City bylaws, policies, procedures, or legislation, as part of the Internal Investigation Unit (IIU) in Employee Relations. To lead the interview process, gather and analyze evidence, make factual findings, and oversee the preparation of objective reports. To ensure investigations are carried out in a timely, impartial, and fair manner in accordance with workplace investigation jurisprudence, frameworks, rules, and best practices. To provide guidance and advice to staff through the investigation process, development of investigation plans and reports to ensure IIU standards of excellence are met.

What you will do?
• Implement detailed plans and recommend policies/procedures regarding program specific requirements.
• Conduct research into assigned area ensuring that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government.
• Investigate absence abuse, fraud, conflict of interest, theft, maladministration, workplace code and non-code harassment, nepotism, cronyism, substance abuse, unethical behaviour, and other alleged forms of workplace misconduct.
• Conduct thorough and objective investigations regarding allegations of misconduct or wrongdoing for unionized and non-unionized staff across the organization. Review and analyze files with a focus on fact-finding, procedural fairness, timeliness, and attention to detail.
• Employ trauma informed approaches to conducting workplace investigations involving parities who have or are experiencing trauma, or varying degrees of mental wellness, those who are emotionally distressed or have dysregulated behavioural outbursts.
• Utilize a variety of communication and psychological safety training including different strategies to effectively communicate with persons of diverse abilities and backgrounds who may be distressed, confrontational or emotional due to an alleged incident.
• Conduct on-site interviews and gather evidence at various work locations. Record and maintain meeting minutes, electronic and hardcopy records.
• Utilize assessment of the evidence and credibility analysis of the parties to make factual findings and provide detailed reports, confidential communications, and briefings.
• Determine whether the factual findings amount to a breach of the applicable City bylaws, policies, procedures, or legislation.
• Provide guidance to staff through the investigations process, ensuring effective teamwork and communication, high quality standards and organizational performance.
• Review and provide senior-level subject matter expertise regarding the investigation plans and reports of staff to ensure documents meet IIU standards of excellence.
• Provide developmental opportunities and onboarding to HR Workplace Investigator E&LR and HR Investigations Representative.
• Work collaboratively with partners in various Divisions, teams, management, law enforcement agencies and legal counsel to liaise and exchange information.
• Testify and give evidence regarding investigations in legal procedures, including arbitration, Ontario Human Rights Tribunal hearings, criminal and/or civil litigations.
• Maintain an expert knowledge of collective agreements, City bylaws, policies, practices, legislation, and standard operating procedures that have a bearing on workplace investigations.
• Maintain an up-to-date knowledge of workplace investigation principles, theories, practices and tools, research, and interviewing techniques.
• Represent the IIU on task forces, corporate initiatives, and other committees. Deliver education and/or training on investigation policies, procedures and best practice.
• Model and contribute to an environment which supports and values equity, inclusion, and organizational change.
• Maintain continuous and up-to-date knowledge about all forms of discrimination and harassment. Employ an equity lens concerning anti-Indigenous and anti-Black racism within workplace investigations practices. Comprehend the impacts of systemic racism and barriers related to workplace investigations.
• Deals with sensitive workplace issues and information in a responsible, professional, and confidential manner.

What do you bring to the role?
1. Post-secondary education Industrial Relations, Criminology or a related educational field, or the equivalent combination of education and experience.
2. Experience working in a unionized organization conducting a variety of workplace investigations (e.g., collusion, theft, nepotism, fraud, workplace harassment etc.).
3. Experience developing investigation plans, drafting detailed and comprehensive workplace investigation reports, and communicating investigative findings.
4. Understanding of systemic barriers related to the workplace investigations, including knowledge of anti-Indigenous racism, anti-Black racism and the impacts of systemic racism and all forms of discrimination and harassment.
5. Knowledge of trauma informed approaches to conducting workplace investigations involving parities who have or are experiencing trauma, or varying degrees of mental wellness, those who are emotionally distressed or have dysregulated behavioural outbursts.
6. Ability to conduct well-reasoned, unbiased research, summarize results, and provide user-friendly information and data reports to support investigations, projects and initiatives.
7. Excellent presentation and communication skills and ability to communicate effectively, both orally and in writing, with various levels of staff within the organization, including testifying/presenting evidence in arbitration hearings.
8. Highly developed interpersonal skills with the ability to effectively develop and cultivate productive working relationships with staff at all levels of the organization, including Legal and Union officials.
9. Excellent organizational skills with the ability to manage complex competing interests and concurrent investigations in a detail-oriented environment ensuring confidentiality.
10. Ability to exercise sound judgement, integrity, discretion and political acumen while applying a broad perspective requiring an integrated knowledge of human resource management, related disciplines and business processes.
11. Knowledge of employment and related legislation (e.g., Ontario Labour Relations Act, Occupational Health and Safety Act, Workers Safety and Insurance Act, Human Rights Code, Employment Standards Act), equity principles, contractual obligations and sound human resource practices.
12. Experience identifying fraud trends and supporting data analytics, open source searching and analyzing online information.
13. Active and good standing investigative certification (e.g. ASIS, PCI, CFE) or Private Investigation certification an asset.

Group Summary:

• Responsible for supporting, providing direction and/or auditing Human Resources activities in assigned areas of responsibility which may include recruitment and hiring, orientation/onboarding, training, timecard administration, attendance, disability management, maintenance of personnel files, exit interviews.
• Support the effective data management and system administration requirements for Workday systems.
• Develop and ensure all company policies and procedures comply with applicable government legislation and the Magna’s Employee’s Charter. 
• Develop, maintain and continuously improve the effectiveness of Human Resources programs, policies and procedures, including Employee Relations, Staffing/Retention/Motivation, Employee Orientation, Training & Development, Communications, Compensation, Payroll & Employee Benefits, Organizational Development, Organizational Change, and Succession Planning.
• Support the Open Door Process (e.g., Employee Advocation, Fairness Committee, Hotline Investigations.)
• Assist with the development and continual updating of company policies and interpretation, including employee handbook.
• Ensure all aspects of the Employee Charter are followed throughout the division.
• Remain current with all relevant legislative changes as well as current legal interpretations.
• Provide support for the continuous improvement initiatives within Techform.
• Take on special projects as assigned by management.
• Other duties as may be assigned.

Qualifications

• Completion of Post-Secondary Degree/Diploma in a related field of study.
• Experience in industrial manufacturing environment is strongly preferred.
• Technology savvy – high level of comfort, interest and curiosity toward technology and web-based applications.
• Proficient in Microsoft Office Programs (Teams, Outlook, Word, Excel, Powerpoint).
• Experience in computer and HRIS systems, including Workday, Dayforce, PowerBI and/or ADP is strongly preferred.
• Ability to handle confidential and sensitive matters with objectivity and discretion, high personal standard of integrity.
• Strong Customer-service focus.
• Strong initiative, sense of ownership and responsibility toward work.
• Well-developed written and verbal communication skills. Confidence and flexibility to communicate concisely at all levels of the organization.
• Ability to work under minimal supervision and exercise judgement.

Site Benefits

• A great work experience with a diverse and dedicated workforce
• A strong focus on safety and health and wellness (fitness membership discounts)
• Five and a half (5.5.) paid personal days
• Competitive extended health benefits
• Group RRSP matching program
• Profit Sharing Plan
• Team appreciation lunches and events
• Education Reimbursement Program
• Continuous Improvement and Development Culture

Worker Type:

Regular / Permanent

Magna Mechatronics, Mirrors & Lighting

Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.

Choosing BDC as your employer also means:

• Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few   

• In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1

• A hybrid work model that truly balances work and personal life

• Opportunities for learning, training and development, and much more... 

POSITION OVERVIEW

The Human Resources Business Partner (HRBP) ensures that people strategies, programs and processes across the organization are aligned with the priorities and goals of the business unit or function. The incumbent acts as a liaison between the organization and HR functions in a context of organizational transformation to tailor the design and implementation of HR programs and services in line with the business needs of the business unit or function. They coach leaders on how to embrace change and get the most out of their teams. They work closely with HR stakeholders to improve organizational design and structure, provide change leadership, talent management and coaching to leaders and employees.

CHALLENGES TO BE MET

• Support leaders on all people and talent topics impacting business groups, bringing forward their market view/understanding to set HR prioritization and pace, managing/aligning multiple initiatives, including delivery of talent cycle activities

• Build and strengthen trust with leaders, employees and key stakeholders as a trusted advisor, i.e., someone who is informed, thoughtful, creative and able to leverage HR and other stakeholder centers of expertise as needed to provide value-added advice and recommendations

• Understand external trends/market, which entails having deep knowledge of the organization and its culture, and use data, metrics and people analytics to provide business leaders with key insights and influence organizational, talent and diversity strategies.

• Act as a change agent, a positive thinker, and a critical business thinking partner to anticipate, shape, and influence organizational evolution, describing how to structure and evolve teams

• Support leaders through coaching

• Be a champion of a culture of respect and promotion of a diverse and inclusive workforce at all levels of the organization

• As a key partner to the broader HR team, provide key contributions to the continuous improvement of HR processes and programs, and influence to align business and HR team programs

WHAT WE ARE LOOKING FOR 

• University degree in a relevant field; Master's degree considered an asset

• Must have a minimum of 8 years of experience as an HRBP with in-depth knowledge of multiple HR disciplines including compensation, organizational development, change management, employee relations, diversity, equity and inclusion, performance management, training and recruitment

• Excellent communication skills, oral and written, in English. French is a strong asset

• Business acumen: understanding of external trends and the marketplace

• Strategic thinking, influencing, organizational and interpersonal skills

• Results-oriented with a proven ability to execute quickly, efficiently, to deliver consistently and to be able to prioritize and manage

• Experience working with leaders at all levels

• Strong analytical skills, including the ability to generate and analyze reports

• CHRP / CRHA designation is an asset

The role of the Workplace Ambassador II will collaborate with various partners to ensure a high-quality seamless workplace experience is provided consistently for all employees. These partners include facilities and workplace experience teams, client employees and senior executives, BGIS facilities and project teams, technology and furniture vendors, food service operators and fitness center operators.  In this role, there is a unique opportunity to influence how employees work, and directly impact their workday.  You will work with a team of professionals delivering workplace services including hospitality, reception, event space coordination, and space occupancy.  In this role, you will be empowered to make decisions that are aligned with the organization’s workplace standards to ensure that the space continues to meet the needs of all employees.  This role will support the key differentiator of the organization – it’s people, by enabling a culture of high-performance teams.

KEY DUTIES & RESPONSIBILITIES

Client Support

• High-end client facing role, and the go-to person for the workplace strategy program in the office environment – primarily but not limited to the Auditorium, Learning Centre and Welcome Centre and food services area on executive floors.
• Support customers, visitors and employees in a friendly, knowledgeable and courteous manner at all times.
• Greet visitors, new hires and existing employees to explain the office space and how to work effectively in the space, how to utilize meeting rooms and access reservation system.
• Responsible for the workplace experience in designated lobby/service areas – welcoming employees, assisting with inquiries/questions, building access and badges.
• Have an extensive knowledge of the workplace – technology, meeting rooms, multi-purpose and shared spaces, cafeteria, fitness facility, amenities and places of interest, and be able to communicate these confidently and articulately to employees and guests.
• Assist with minor event planning and meeting space set up (will require ability to lift up to 50 lbs.)
• Manage security access cards for visitors and contractors.
• Submit work orders for maintenance (including technology), workspace or janitorial issues, to ensure timely response and tracking for continuous improvement.
• Liaise with landlord for contractor access and moves in and out of the building.
• Ensure workplace health and safety guidelines are followed and report any violations or near-misses to Manager/Client/BGIS partners.
• Manage office supplies, relationship with offsite storage (Iron Mountain), and security access cards (including reports and audits by security).
• Enforce clean desk policy.  Rounds to ensure supplies in place – morning and evening.
• Primarily a Monday – Friday daytime hours, requiring flexibility in working hours to support special events.

Technology Assistance

• Program subject matter expert - provide problem solving solutions for administrative problems. Manage drop off for technologies requiring service.  Escalation point-of-contact for office and technology issues.
• Manage access card system for programming guest cards.
• Utilize client software applications to manage employee keypad system, keys and furniture inventory.
• Learn HR technology tools and provide HR and communications support (i.e. Yammer).  Assist with minor event planning and meeting space set up.  Provide local amenities maps.
• Manage the office sundry equipment for term use (mouse, power cords, power bars, spare laptops and desktops, monitor cables, network cables, head - sets, docking stations, keyboards, privacy filters, etc.).  Manage locker / file cabinet inventory assignment and associated key control, name plates, etc.

KNOWLEDGE & SKILLS

• University degree or 1-3 years’ of job-related relevant experience.
• Intuitive in understanding and aligning priorities to align with client goals and desired outcomes.
• Service-oriented, able to be customer-facing and displays a can-do attitude in all circumstances.
• Able to exercise sound judgement, make decisions, and provide direction.
• Comfortable dealing with issues and people. 
• Strong written and verbal communication skills in English presented in a professional manner.
• Strong computer skills, including MS suite of software working on laptop, tablet and phone.
• Self-starter, able to work independently as well as in a team.
• Pro-active, approachable, and solution-based.
• Strong organization skills and enjoy multi-tasking.
• Be flexible and responsive to real-time requests.
• Detail oriented and accurate. 
• Ability to work under pressure while meeting deadlines.
• Highly mobile role, requiring inspection of large areas on multiple floors.
• Background in event planning would be considered an asset.

Licenses and/or Professional Accreditation

• None required.

In this temporary full-time role, you will participate in the research, development and implementation of a comprehensive, multidisciplinary Indigenous Health and Well-being Strategy for the City of Toronto. The HR Associate, Indigenous Health and Well-Being, you will provide advice and consultation to City divisions, key decision-makers and partners, aiming to foster cross-team awareness, collaboration and engagement in matters related to a proactive wellness strategy. By applying your knowledge of the National Standard for Psychological Health and Safety in the Workplace and knowledge in Indigenous health and wellness initiatives, you will provide ongoing support to the Employee Health and Wellness section on the needs of First Nations, Inuit, and Metis staff. You will also participate in mental health and wellness programs, training, and communications. The HR Associate, Indigenous Health and Well-Being will provide Indigenous staff with ongoing health and wellness support that is culturally relevant and addresses the impacts of colonization.
 

What will you do?

• Provide support and advice in the research, design, development, implementation and evaluation of health and wellness strategy for Indigenous employees.
• Provide consultation in Indigenous health and wellbeing, assist in developing knowledge on best practices, contributing to the development and enhancement of new and existing tools and resources.
• Engage and work collaboratively with senior management, managers, supervisors, unions, Joint Health, and Safety Committees on best practices for emotional wellbeing, mental health and psychological health and safety in the workplace.
• Participate in the divisional wellness committee and as a member in various work groups, committees (i.e., Ambe circle) and project groups as required, to successfully implement employee wellness initiatives and programs for the division.
• Build strong working relationships and collaborate effectively on cross functional teams with colleagues, clients, client teams, and vendors.
• Contribute to organizational excellence by providing expertise on wellness programs and best practices from an Indigenous perspective.
• Act as an advocate for mental health promotion activities.

What do you bring to the role?

1. A post-secondary degree in Health and Wellness studies (Psychology, Social Work, Health Promotion, Public Health etc.) is a strong asset, but will not be required for a candidate with extensive relevant experience delivering results in a similar role. Lived experience as a member of an Indigenous community. Certification in Psychological Safety/Workplace and/or Mental Health is an asset.
2. Experience researching, developing, and implementing mental health strategies, services, supports and wellness programs, preferably in a public service environment.
3. Experience consulting and delivery of adult education through corporate-wide initiatives and programs.
4. Some experience facilitating working groups and managing multiple concurrent tasks.
5. Some knowledge of mental health promotion theory and principles, and its application on employees and workplaces.
6. High level of accountability, motivation, customer service focus and team orientation.
7. Qualitative and quantitative research and analytical skills (e.g. survey development, data analysis, report writing).
8. Ability to exercise good judgement and decision-making in handling complex sensitive situations, using tact and discernment, while upholding confidentiality.
9. Ability to work independently, as well as with multi-disciplinary teams. Strong interpersonal skills and ability to work effectively with all levels of staff and union representatives.
10. Excellent written, verbal and presentation skills.
11. MS Office suite proficiency (Excel, MS Access, MS Word, PowerPoint, etc.).
12. Knowledge of relevant standards and legislation (e.g., National Standard for Psychological Health and Safety in the Workplace, Ontario Human Rights Code, Occupational Health and Safety Act).