All jobs within 300 km around Wainwright

Job Summary

Under supervision of the CSR Supervisor, this position processes documents and responds to enquiries related to utility servicing and billing, property taxes, parking tickets and permits, booting and impounding of vehicles, general licences etc.

Duties & Responsibilities

• Receives and processes applications, transfers and disconnection requests for utility services from customers at the counter, by telephone and through correspondence.
• Responds to written, telephone and in-person enquiries regarding property taxes, e.g. levy calculations, legal descriptions, liens and tax certificate processing.
• Responds to written, telephone and in-person customer enquiries and complaints regarding utility billing and related issues, such as Equalized Payment Plan and direct debit.
• Responds to written, telephone and in-person customer enquiries and complaints regarding parking tickets.
• Processes business licence applications, responds to related enquiries, collects fees and issues licences in accordance with established policies and procedures.
• Responds to enquiries and complaints related to the Traffic, Animal Control and Noise Bylaws.
• Processes applications for parking permits.
• Assists with the training of new staff, as required.
• Performs other related duties as assigned.

Qualifications

• Graduation from a business college 

OR

• Graduation from a one year, post-secondary business related program.  
• Typing speed of 55 words per minute.
• Four years' progressively responsible experience resolving concerns of external customers and processing automated transaction data.
• Knowledge of office principles, procedures and systems.
• Knowledge of business English and arithmetic.
• Knowledge of basic accounting procedures such as bank reconciliation and ledger balancing.
• Ability to work as a team member with minimal supervision.
• Ability to make arithmetic calculations rapidly and accurately.
• Ability to communicate effectively, orally and in writing.
• Ability to interpret various City bylaws and Provincial acts.
• Ability to deal courteously, tactfully and effectively with customers.
• Ability to research, analyse and interpret information in accordance with established policies and procedures.
• Ability to solve problems independently.
• Skill in the operation of office equipment, including a computer with Windows software.

Job Summary

Under the supervision of the Senior Financial Business Partner, this position performs professional accounting duties.

Duties & Responsibilities

• Prepares, or assists with the preparation of financial reports, reconciliations and analysis.
• Acts as a technical resource for the project managers and accounting staff, as required.
• Provides direction, as necessary, to ensure proper accounting processes are completed within the required time-lines.
• Assists with the maintenance of records and reports in the accounting system; analyses actual costs and revenue; reconciles actual costs to estimates, and submits reports, as required.
• Assists with reporting and preparing claims for projects which are cost-shared with senior governments and/or their agencies.
• Reviews, compiles and maintains accounting documentation for the management and approval of contractual commitments.
• Assists with annual audits by preparing supporting documentation packages and answering inquiries from auditors for government funding.
• Assists with the preparation of capital and operating budgets, provides analysis of actual results in comparison to budget and provides annual comparative cost information as required.
• Participates in systems design and implementation and business process reviews, ensuring adequate internal controls are present.
• Establishes and maintains liaison, as directed, with the government funding partners for ad-hoc inquiries, periodic meetings and to solve and rectify problems.
• Assists with the investment reconciliations and reporting.
• Performs other related duties as assigned. 

Qualifications

• Degree in Business Administration or equivalent discipline
• Three years' related experience in analysis, reconciliation and completing claims for government funding and other contractual items. 
• Thorough knowledge of cost accounting and budget procedures.
• Demonstrated ability to prepare and present accounting and financial reports.
• Ability to analyse business and technical requirements, processes and data, identify gaps and provide creative solutions.
• Ability to establish and maintain effective working relationships with staff.
• Ability to direct and support staff to achieve results.
• Ability to negotiate "win-win" agreements by involving stake-holders, dialogue, resolving problems and building consensus.
• Ability to express ideas and concepts effectively, orally and in writing.
• Demonstrated skill in the use of a computer using the Microsoft Office suite. 

Job Summary

Closing Date: 11/22/2024 

This position manages the delivery of parking enforcement and related functions and activities to ensure provision of safe, effective and efficient parking opportunities throughout the City.

Duties & Responsibilities

• Plans, organizes, directs and monitors a variety of activities to ensure the provision of efficient and effective parking programs and related enforcement with a "customer service" orientation, including all parking ticketing operations, summons- and subpoena-servicing operations and dispatch centre operations.
• Ensures an effective, consistent, customer-oriented response to parking enforcement through the development of standard operating procedures and the training and direction of staff to educate and instill an understanding of the intent of the Traffic Bylaw. Plays active role in developing and providing customer friendly communications and educational materials to ensure public understanding of bylaws and regulations.
• Contributes to effective public relations with elected officials, the Saskatoon Police Service, civic departments, Business Improvement Districts and other stakeholder organizations, and the public through direct contact and quick, effective responses to specific and general complaints, while ensuring that the regulations are applied consistently to all.
• Resolves recurring problems contributing to violations and conflict with the driving public, merchants and homeowners by analyzing complaints and the results of court cases, reviewing procedures and signage accordingly and making recommendations for signage and bylaw changes.
• Administers bylaws and regulations relating to the section, as well as ensuring staff are kept informed of any pertinent changes.
• Ensures the provision of service using current Parking Enforcement policies, systems and technology including use of an electronic pay parking system and complementary web-based ticketing system.
• Prepares, administers, and audits the annual enforcement operating budget, statistics and reports.
• Oversees the use of technologically advanced equipment and vehicles in the provision of parking enforcement services, including procurement, maintenance of equipment, troubleshooting, managing contracts with 3rd party vendors, arranging for repair and maintenance including warranty work, and providing staff training and mentoring in the use of equipment.
• Monitors and manages the parking enforcement contract and directs work of these contract staff through the contract Supervisors, to ensure enforcement and document delivery service requirements are met.
• Serves as the City representative in court on a weekly basis to testify as to enforcement practices in the issuance of tickets and verify equipment/stations were working when tickets were issued. This work involves, preparation of evidence packages, research, compiling documentation, and reviewing the enforcement process and evidence (photos etc.) specific to the situation to confirm validity of tickets.
• Prepares disclosure packages in a timely manner at the request of the Solicitors office.
• Provides coverage for other parking staff positions as required including the Customer Service Coordinator, Parking Operations Manager and Policy and Permitting Manager. Acts for the Parking Services Manager on occasion, in their absence.
• Provides advice, technical and training support to staff in other Divisions responsible for managing parking enforcement contracts for civic initiatives such as street sweeping or clearing,
• Oversees all requests for ticket reviews (RTR’s) in conjunction with tickets issued in conjunction parking infractions, including providing training and management support for other staff involved in this review process.
• Represent Parking Services on internal committees and provides expertise on potential parking related matters in consideration of a special events, maintenance projects or other internal initiatives which may impact or draw on parking considerations and identifies appropriate processes and mitigating strategies.
• Performs other related duties as assigned

Qualifications

Education, Training and Experience Requirements

• Graduation from a recognized, two-year, post-secondary program in business, management, engineering, or related discipline.
• One to three years’ progressively responsible related experience.
• Possession of a valid Class 5 Saskatchewan Driver’s Licence.
• Current driver’s abstract from SGI demonstrating a safe driving record.

Knowledge, Abilities and Skills

• Thorough knowledge of applicable municipal regulations and bylaws and Provincial legislation.
• Knowledge of, and the ability to use, word-processing, spreadsheet, and database software in a Windows environment.
• Ability to use specialized databases and software to manage programs, and compile and assess information for court purposes, review of tickets, and other customer or staff enquiries.
• Demonstrated ability to communicate effectively, orally and in writing.
• Ability to deal tactfully and effectively the public in difficult situations.
• Ability to supervise and develop subordinates.
• Ability to establish and maintain effective working relationships with civic staff, civic officials, representatives of other agencies, the business community and the public.