4341 Jobs Found
SENIOR HR WORKPLACE INVESTIGATOR E&LR Full-time Job
Human Resources TorontoJob Details
Job ID: 56940
Job Category: Human Resources
Division & Section: People & Equity, Employee Relations
Work Location: Hybrid, METRO HALL, 55 John St, Toronto, M5V 3C6
Job Type & Duration: Full-time, Temporary Vacancy (12 months)
Salary: $103,431.00-$141,247.00
Shift Information: Monday to Friday, 35 hours per week
Affiliation: Non-Union
Number of Positions Open: 1
Posting Period: 30-MAY-2025 to 13-JUN-2025
Toronto is Canada’s largest city, the fourth largest in North America and home to a diverse population of approximately 2.8 million individuals. Consistently ranked one of the world’s most livable cities, the City of Toronto is a global centre for business, finance, arts and culture. Our People and Equity Division delivers critical functions within the City’s complex multi-site, multidivision, multi-stakeholder and union and non-unionized environment. A team of approximately 35,000 employees are the driving force behind the City’s ability to provide programs and services to residents, business, and visitors to this community. The People & Equity Division is current hiring a Senior HR Workplace Investigator E&LR. This is an excellent career step for an analytical, resourceful, and seasoned workplace investigator with a passion for investigations.
What is the job summary?
To investigate allegations of employee misconduct in contravention and/or violation of City bylaws, policies, procedures, or legislation, as part of the Internal Investigation Unit (IIU) in Employee Relations. To lead the interview process, gather and analyze evidence, make factual findings, and oversee the preparation of objective reports. To ensure investigations are carried out in a timely, impartial, and fair manner in accordance with workplace investigation jurisprudence, frameworks, rules, and best practices. To provide guidance and advice to staff through the investigation process, development of investigation plans and reports to ensure IIU standards of excellence are met.
What you will do?
• Implement detailed plans and recommend policies/procedures regarding program specific requirements.
• Conduct research into assigned area ensuring that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government.
• Investigate absence abuse, fraud, conflict of interest, theft, maladministration, workplace code and non-code harassment, nepotism, cronyism, substance abuse, unethical behaviour, and other alleged forms of workplace misconduct.
• Conduct thorough and objective investigations regarding allegations of misconduct or wrongdoing for unionized and non-unionized staff across the organization. Review and analyze files with a focus on fact-finding, procedural fairness, timeliness, and attention to detail.
• Employ trauma informed approaches to conducting workplace investigations involving parities who have or are experiencing trauma, or varying degrees of mental wellness, those who are emotionally distressed or have dysregulated behavioural outbursts.
• Utilize a variety of communication and psychological safety training including different strategies to effectively communicate with persons of diverse abilities and backgrounds who may be distressed, confrontational or emotional due to an alleged incident.
• Conduct on-site interviews and gather evidence at various work locations. Record and maintain meeting minutes, electronic and hardcopy records.
• Utilize assessment of the evidence and credibility analysis of the parties to make factual findings and provide detailed reports, confidential communications, and briefings.
• Determine whether the factual findings amount to a breach of the applicable City bylaws, policies, procedures, or legislation.
• Provide guidance to staff through the investigations process, ensuring effective teamwork and communication, high quality standards and organizational performance.
• Review and provide senior-level subject matter expertise regarding the investigation plans and reports of staff to ensure documents meet IIU standards of excellence.
• Provide developmental opportunities and onboarding to HR Workplace Investigator E&LR and HR Investigations Representative.
• Work collaboratively with partners in various Divisions, teams, management, law enforcement agencies and legal counsel to liaise and exchange information.
• Testify and give evidence regarding investigations in legal procedures, including arbitration, Ontario Human Rights Tribunal hearings, criminal and/or civil litigations.
• Maintain an expert knowledge of collective agreements, City bylaws, policies, practices, legislation, and standard operating procedures that have a bearing on workplace investigations.
• Maintain an up-to-date knowledge of workplace investigation principles, theories, practices and tools, research, and interviewing techniques.
• Represent the IIU on task forces, corporate initiatives, and other committees. Deliver education and/or training on investigation policies, procedures and best practice.
• Model and contribute to an environment which supports and values equity, inclusion, and organizational change.
• Maintain continuous and up-to-date knowledge about all forms of discrimination and harassment. Employ an equity lens concerning anti-Indigenous and anti-Black racism within workplace investigations practices. Comprehend the impacts of systemic racism and barriers related to workplace investigations.
• Deals with sensitive workplace issues and information in a responsible, professional, and confidential manner.
What do you bring to the role?
1. Post-secondary education Industrial Relations, Criminology or a related educational field, or the equivalent combination of education and experience.
2. Experience working in a unionized organization conducting a variety of workplace investigations (e.g., collusion, theft, nepotism, fraud, workplace harassment etc.).
3. Experience developing investigation plans, drafting detailed and comprehensive workplace investigation reports, and communicating investigative findings.
4. Understanding of systemic barriers related to the workplace investigations, including knowledge of anti-Indigenous racism, anti-Black racism and the impacts of systemic racism and all forms of discrimination and harassment.
5. Knowledge of trauma informed approaches to conducting workplace investigations involving parities who have or are experiencing trauma, or varying degrees of mental wellness, those who are emotionally distressed or have dysregulated behavioural outbursts.
6. Ability to conduct well-reasoned, unbiased research, summarize results, and provide user-friendly information and data reports to support investigations, projects and initiatives.
7. Excellent presentation and communication skills and ability to communicate effectively, both orally and in writing, with various levels of staff within the organization, including testifying/presenting evidence in arbitration hearings.
8. Highly developed interpersonal skills with the ability to effectively develop and cultivate productive working relationships with staff at all levels of the organization, including Legal and Union officials.
9. Excellent organizational skills with the ability to manage complex competing interests and concurrent investigations in a detail-oriented environment ensuring confidentiality.
10. Ability to exercise sound judgement, integrity, discretion and political acumen while applying a broad perspective requiring an integrated knowledge of human resource management, related disciplines and business processes.
11. Knowledge of employment and related legislation (e.g., Ontario Labour Relations Act, Occupational Health and Safety Act, Workers Safety and Insurance Act, Human Rights Code, Employment Standards Act), equity principles, contractual obligations and sound human resource practices.
12. Experience identifying fraud trends and supporting data analytics, open source searching and analyzing online information.
13. Active and good standing investigative certification (e.g. ASIS, PCI, CFE) or Private Investigation certification an asset.
SENIOR HR WORKPLACE INVESTIGATOR E&LR
City Of Toronto
Toronto - 16.84kmHuman Resources Full-time
103,431 - 141,247
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ADMINISTRATIVE ASSISTANT 1 Full-time Job
Administrative Jobs TorontoJob Details
- Job ID: 56454
- Job Category: Administrative
- Division & Section: Customer Experience
- Work Location: Metro Hall, 55 John Street
- Job Type & Duration: Full-time, Permanent Vacancy
- Salary: $73,495 - $96,567
- Shift Information: Monday to Friday, 35 hours per week (Hybrid, 3 to 4 days per week in person)
- Affiliation: Non-Union
- Number of Positions Open: 1
- Posting Period: 02-June-2025 to 16-June-2025
As the Administrative Assistant to the Executive Director Customer Experience, you will work in a senior-management environment where your executive-level administrative skills will be relied upon daily to deliver top quality support in a fast-paced and complex municipal government setting. Your excellent communication skills, combined with your customer service focus, diplomacy and tact, will ensure you are a valued member of the team that is responsible for developing and implementing a social inclusion and community safety and engagement agenda as well as providing CSS financial and administration oversight.
Major Responsibilities:
Your primary responsibilities as an Administrative Assistant 1 will focus on providing a full range of specialized administrative support to assist with the day-to-day management control, operations and coordination of complex projects and/or program related functions in the office of the Executive Director, specifically:
Office Administration
- Provides senior level administrative support, advice and guidance on key initiatives and policies. Reviews and directs incoming correspondence, phone calls, and initiates responses.
- Manages and schedules daily appointments and activities; arranges meetings and business travel. Organizes the daily schedule around urgent requests from the Mayor's office, city councillors, and the Chief Administrative Officer and department staff.
- Co-ordinates daily administrative operation by organizing workload priorities. Provides effective work direction, training and guidance and acts as a resource to support staff. Co-ordinates the development and implementation of secretarial and administrative standards and procedures for the division/s. May direct and train, on a daily basis, clerical support services on divisional processes and procedures.
- Receives and provides initial response including initial data collection related to telephone calls and correspondence from clients and staff and refers for appropriate action.
- Responds and helps resolve issues of upset and concerned clients seeking redress.
- Prepares and processes documents of a confidential labour relations nature, such as notes regarding disciplinary action, documents pertaining to grievances and arbitrations, letters of discipline, contingency planning, restructuring and downsizing initiatives, position termination. May attend and take minutes at grievance hearings.
- Ensures and checks the efficient and correct preparation and processing of documents in accordance with appropriate policies and legislation. Ensures conformity with regulations, statutes, by-laws, agreements, policies and procedures. Applies and checks layout and formatting guidelines. Proof-reads own and other's material.
- Monitors all key reports required for committees and council and ensures deadlines are met. Reviews council and standing committee agendas and reports flagging items that will impact on operations. Identifies issues and initiates responses.
- Organizes and maintains up-to-date manuals such as Council and corporate administrative policies and guidelines.
- Participates in the development of communication strategies and prepares and co-ordinates communications material within the department/division including newsletters, bulletins and flyers.
- Co-ordinates labour disruption plans.
- Co-ordinates and maintains the records management system.
- Handles, prioritizes and/or redirects inquiries and/or provides information and guidance to staff, Mayor's office and councillors, clients, the public, the media, agencies, union representatives and other levels of government, utilizing specialized knowledge of corporate policies, regulations, protocols.
- Performs highly independent, specialized administrative tasks, including, preparation, research, investigation, review, reconciliation, control and co-ordination of various documentation and processes.
- Administers, prepares, processes and composes documents, routine reports, statistical summaries and reports requiring considerable judgement in the interpretation and application of regulations and practices. Prepares complex calculations and analysis of data. Monitors expenses and participates in compiling data for forecasting and budgeting. Prepares correspondence.
- Operates computers utilizing and manipulating a variety of desktop applications and corporate systems.
- Prepares presentation materials.
- Attends various meetings, events, hearings, and acts as the unit representative.
- May review applications from the public and handle special projects.
- Co-ordinates meetings, special events, schedules, workshops, grievances, labour-management meetings, foodservices, printing of conference materials, registration. Takes/transcribes minutes and follows-up taking action when necessary.
- Maintains petty cash.
- Monitors tracks and reports attendance management.
- Maintains a continuous awareness of corporate and departmental administrative systems and procedures, organizational structure and major activities in order to provide effective administrative assistance.
Qualifications
- Extensive experience providing administrative support to senior management, handling a broad range of administrative matters, standard office practices and procedures.
- Considerable experience working in a customer service environment with experience in Service industry organizations
- Considerable experience in the preparation, drafting and editing standard correspondence and complex reports, presentations, agendas, correspondence, meeting minutes, follow-ups, charts and tables.
- Considerable experience working with confidential materials/information for senior management staff.
- Considerable experience utilizing a variety of software packages (i.e. Microsoft Word, Excel, PowerPoint, Outlook, etc.).
- Very strong analytical and problem-solving skills.
- Ability to prioritize multiple tasks and manage interruptions, to assess situations to determine the importance, urgency and risks, and make clear decisions that are timely and in the best interests of the Division.
- Excellent organizational and time management skills, including attention to detail, ability to set priorities, meet deadlines and work effectively with minimal supervision, deal with conflicting priorities and work demands.
- Considerable knowledge of municipal operations that may include but is not limited to council proceedings and Freedom of Information.
- Ability to work independently, in a politically sensitive environment, using sound judgement.
- Ability to provide work direction to other support staff.
- Ability to research and prepare information in a timely manner.
- Ability to implement effective administrative work procedures and maintain an organized office in a fast-paced and complex executive office.
- Highly developed customer service and interpersonal skills. Ability to deliver excellent customer service at all levels and with external partners and stakeholders.
- Excellent communication skills, both orally and in writing. A strong command of grammar and writing skills for the purpose of proof reading and editing.
- Ability to work beyond normal business hours and flexible hours including weekends and evenings when necessary.
- Must be resourceful, adaptable and possess a high degree of initiative.
- Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces.
ADMINISTRATIVE ASSISTANT 1
City Of Toronto
Toronto - 16.84kmAdministrative Jobs Full-time
73,495 - 96,567
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Private Banking Associate Full-time Job
Banking TorontoJob Details
What You’ll Be Doing
You will provide administrative and sales support to one or more Private Banking Advisors. As a Private Banking Associate, you will provide exceptional service to Private Banking clients by assisting them with their transactional banking needs and responding to their queries. This could include lending, borrowing, investing or commercial lending needs.
At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.
How You’ll Succeed
- Client Service – Greet customers arriving for meetings and arrange contact with appropriate individual. Effectively deal with any client issues, concerns or problems promptly or refer to others as appropriate. Service the financial needs of existing clients when the Private Banking Advisor is not available (including sale of high value products and services within established guidelines).
- Operational Excellence - Respond to incoming telephone calls and clients requests to process wires/cables and visa, tax and bill payments, and ensure requests get completed. Manage all fax requests for money orders, drafts, currency exchanges, etc. and ensure all requests are ready for customer to pick up in the branch. Complete complex investigations for clients concerning account activity.
- Sales Support – Support Private Banking Advisor in the management of their portfolios by reviewing all customer documentation with respect to compliance with regulations and bank policies. Coordinate communication to customers regarding obtaining necessary financial information for completion of credit renewals, reviews and temporary overdraft protection. Monitor diary for upcoming maturities/renewals/expiries and advise the Private Banking Advisor.
- Administrative Support – Assist the Client Service Manager in rolling out special marketing or client events, and ensure the marketing material is current. Carry out a range of activities related to building and maintaining deposits as well as investment accounts. Process look-ups and provide information on accounts, loans and process cheque orders, and input credit details and loan notes into system.
Who You Are
- You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
- You can demonstrate experience with loan, mortgage, and investment products sufficient to respond to general customer inquiries. Working knowledge of branch routine and operations of other departments and CIBC partners, sufficient to address client inquires adequately and/or refer to appropriate source.
- You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
- You a certified professional. You have, or are working towards, your Canadian Securities Course (CSC) and Conduct & Practices Handbook (CPH). Investment Representative (IR) or Registered Representative (RR) licensing considered an asset.
- Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
-
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
-
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
-
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
-
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]
-
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
-
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location
Toronto 25 King Street West
Employment Type
Regular
Weekly Hours
37.5
Skills
Analytical Thinking, Cash Flow Analysis, Client Service, Customer Experience (CX), Investment Portfolios, Post-Sales Support, Product Knowledge, Transaction Banking
Private Banking Associate
CIBC
Toronto - 16.84kmBanking Full-time
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Administrative Assistant Part-time Job
Administrative Jobs MarkhamJob Details
CIBC’s Wood Gundy team is the full-service brokerage division of CIBC serving our high net worth clientele. As an Administrative Assistant you will be responsible for providing administrative support to the Investment Advisor team in our Wood Gundy brokerage. You’ll work closely with the team of Advisors as they plan and manage client investments. You’ll play a key part in supporting and servicing high net worth client accounts. You’ll provide ongoing support to a team that goes above and beyond for their clients. This position is a great opportunity to learn the investment business in a professional, dynamic work environment with one of Canada's leading Brokerage.
At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site
How you'll succeed
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Administrative Support - Maintain compliance standards in client dealings/client files. Conduct administrative activities and engage in administrative processes associated with supporting the IA(s) and teams. Engage in all marketing and business development activities and assist in the development of investment plans and written proposals for prospects and clients. As determined by the IA, assist in processes to direct assets into suitable financial products based on the client’s risk reward tolerances and demographic profile.
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Client Engagement - Connect on a personal level to make every interaction meaningful. Enhance relationships by collaborating with your team and providing administrative support to ensure client needs are met. Respond to requests by answering questions and providing an exceptional experience.
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Relationship Building - Heighten CIBC brand awareness in your community by attending local events and participating in marketing and outreach activities. Grow your network to create lasting connections that will generate future opportunities. Work closely with your team to connect clients with the right opportunities.
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Organizational Skills - Support Investment Advisors by providing timely responses to client requests and maintaining compliance standards in all files. Enable team success by improving team productivity, proactively uncovering business opportunities, and helping to direct assets into the right financial products.
Who you are
-
You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
-
You engage with your heart and mind. You care about people and understand different perspectives. You listen and learn from the experiences of others.
-
You understand that success is in the details. Your critical thinking skills help to inform your decision making.
-
You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partner. You build trust through respect and authenticity.
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Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.
-
We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.
-
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
*Subject to program terms and conditions
What you need to know
-
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]
-
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
-
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Expected End Date
2025-08-15
Job Location
123 Commerce Valley Dr E
Employment Type
Temporary (Fixed Term)
Weekly Hours
1
Skills
Accountability, Activity Coordination, Communication, Interpersonal Communication, Multitasking, Office Administration, Organizational Efficiency, Personal Initiative
Administrative Assistant
CIBC
Markham - 18.74kmAdministrative Jobs Part-time
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Senior Client Services Representative Full-time Job
Customer Service LondonJob Details
What you'll be doing
As a member of the Personal and Business Banking Team, you’ll use your expertise in financial services products and customer service to help clients as they manage their day-to-day banking needs. As a Senior Client Service Representative, whether it’s taking the lead to answer questions, assisting with transactions, or proactively connecting clients with the right team members, you’ll be the first line of support as clients work towards their financial goals. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance.
At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.
How you’ll succeed
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Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them reach their goals.
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Problem solving - Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to find better solutions.
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Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.
Who you are
-
You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, it’s the right thing to do.
-
You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
-
You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
-
You love to learn. You’re passionate about growing your knowledge. You have a strong sense of curiosity.
-
You engage with your heart and mind. You care about people and understand different perspectives. You listen and learn from the experiences of others.
-
Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
-
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
-
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
-
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
-
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]
-
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
-
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location
Masonville
Employment Type
Regular
Weekly Hours
37.5
Skills
Banking Products, Client Service, Financial Products, Transaction Services
Senior Client Services Representative
CIBC
London - 169.31kmCustomer Service Full-time
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Expedition Planner Full-time Job
Transportation & Logistics LavalJob Details
Work shift: Night shifts only
The P&D Planner will be responsible for planning, organizing and monitoring inbound and outbound freight to ensure the fastest and most efficient use of dock space, equipment and movement of goods.
How you will help
- Create routes/load plans that consider all business requirements [customer experience, operational efficiency and increased cost savings for the company and our driver/broker community.
- Review the route/load plan in the system and initiate adjustments to the plan as needed, including rendezvous freight.
- Optimization of triggers, if necessary to ensure the P&D plan is aligned.
- Ensure all trailer and route planning in accordance with transportation laws and company policies regarding weight distribution and the transportation of dangerous goods is adhered to
- Monitor and review closing times and productivity, noting trends to support improvement initiatives
- Ensure shipments are coded when added and/or removed from the load plan
- Make suggestions to improve planning and docking processes for increased efficiency
- Other related duties that may be required
Your skills and experience:
- A minimum secondary education, with a preference for post-secondary education in supply chain and logistics management
- An appropriate combination of post-secondary education and experience will be considered
- Minimum of two to three years of experience in dock operations, preferably in the transportation industry
- Other experience in the transport industry may be considered and in addition to the dock
- Strong communication skills in English and French
- Advanced computer skills with strong Excel capability as well as experience with other MS Office products and web-based programs. Previous experience with Truckmate and Bringg is an asset.
- Ability to work under tight deadlines in a fast-paced environment
- Analytical thinker, able to analyze data and make operational decisions based on that data
- Strong sense of urgency and ability to respond to requests in a calm manner.
- Exceptional interpersonal and leadership skills to manage demands and resolve problems
- Strong problem-solving skills with the ability to implement proactive solutions to support operational demands and efficiency gains.
- Results-oriented
- English and French language skills required
If selected for the position, you will be asked to provide reference and criminal background checks prior to employment. You will only be contacted if selected for an interview.
Expedition Planner
Day & Ross Inc.
Laval - 497.04kmTransportation & Logistics Full-time
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Pickup And Delivery Planner Full-time Job
Transportation & Logistics BramptonJob Details
The P&D Planner will be responsible for planning, organizing and monitoring incoming and outgoing freight to ensure the most timely and efficient utilization of dock space, equipment and movement of freight.
How You’ll Help
- Creating routes/load plans that take all business requirements into consideration [customer experience, operational efficiencies & increased cost savings for the company and our driver/broker community.
- Review route/load plan within system and initiate adjustments to the plan as required, inclusive of appointment freight.
- Trigger optimization, if necessary to ensure P&D plan is aligned.
- Ensure all trailer and route planning in accordance with transportation laws and company policies regarding weight and weight distribution, cbing, transportation of dangerous goods are being followed
- Monitor and review close times and productivity, noting trends to support improvement initiatives
- Ensure shipments are status coded when being added and/or removed from load plan
- Making suggestions for improvement in planning and dock processes for increased efficiency
- Other related duties as may be required
Your Skills & Experience:
- A minimum secondary education, with preference for post-secondary education in supply chain and logistics management
- A suitable combination of post-secondary education and experience will be considered
- Minimum of two-three years’ experience in dock operations, preferably in the transportation industry
- Other experience in the transportation industry may be considered and in addition to dock experience would be considered an asset.
- Strong communication skills in both English and French
- Advanced computer skills with strong Excel capability as well as experience with other MS Office products and web based programs. Previous experience with Truckmate and Bringg is an asset
- Ability to work under tight deadlines in a fast paced environment
- Analytical thinker, able to analyze data and make operational decisions based on that data
- Strong sense of urgency and ability to respond to demands in a calm manner.
- Exceptional interpersonal and leadership skills to manage demands and resolve issues
- Strong problem solving skills with the ability to implement proactive solutions to support operational demands and efficiencies.
- Results focused
If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview.
Pickup And Delivery Planner
Day & Ross Inc.
Brampton - 28.05kmTransportation & Logistics Full-time
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Transit Planner Full-time Job
Transportation & Logistics OttawaJob Details
Requisition ID: 17874
Department: Transit Services Dept.
Service: Transit Customer Syst & Planning Service
Branch: Service Planning Branch
Employment Type: 1 Full-time Temporary-Up to 1 year
Work Hours: 35.00hours per week
Affiliation: ATU 1760
Salary Information: $68,544.84- $97,215.30 annually (2023 rates of pay)
Location: Transit Service, 1500 St.Laurent
City: Ottawa, ON
Job Category: Transit Services - OC Transpo
Application Close: 10/06/2025
JOB SUMMARY
Transit Service Planning is responsible for service and operations planning for bus, rail and Para Transpo services (including route planning, bus stop planning, service frequency, scheduling, and bus type assignment), capital and operating budgeting for the department, transit fare policy, performance reporting, development of policies and long-range plans, establishment of service standards and design standards, delivery of the City’s transit priority program, and continuous improvement for departmental operations.
You perform a broad range of activities that support initiatives related to service planning, operations planning, and business planning. You may be required to perform any or all of the following:
- evaluating transit business and operating strategies;
- planning new transit facilities and services and transit service changes;
- participating in the long-term planning of the transit system;
- participating in the preparation of annual and long-range capital and operating budgets;
- evaluating and reporting on current and future ridership, revenue, and other performance measures;
- conducting functional planning and design of transit facilities and fleet requirements;
- planning and managing research and surveys;
- ensuring that urban planning and development proposals are compatible with transit objectives;
- evaluating capacity and level of service of transit routes; and
- coordinating bus operations with the city’s management of the road network.
You also: research and recommend solutions to issues in your assigned area of responsibility; provide advice and comment to senior management, other Transit staff, and other City and external staff working on issues related to the current and future transit system; prepare and present service information to key stakeholders; respond to enquiries from Transit staff, customers, Councillors, the general public and other stakeholders; and represent the City in public outreach and consultation.
EDUCATION AND EXPERIENCE
Completion of 4 year university degree in geography, urban planning, engineering, operations research, economics, business administration or related field.
Minimum of 5 years of experience in transit planning or similar experience in a large organization.
KNOWLEDGE
- Understanding of issues or principles involved in the provision of public transit in Ottawa, such as accessibility issues, local government structure and land-use planning process
- Knowledge of transit planning and scheduling principles
- Knowledge of economic principles
- Understanding of concepts of ridership forecasting, performance evaluation, and return on investment
- Knowledge of concepts of budgeting, monitoring, evaluating, and reporting
- Understanding of survey and data analysis methodologies and modelling techniques
- General knowledge of the City of Ottawa and of corporate and departmental policies and procedures
- Knowledge of legislation, policies, regulations, guidelines and operational procedures relevant to the operational area
- Understanding of computer applications, including statistical analysis software
- Knowledge of applicable health and safety legislation, including the rights and duties of workers
COMPETENCIES, SKILLS AND ABILITIES
- Able to work independently with minimum supervision and collaboratively with all staff as part of a team
- Possess organizational skills and flexibility to plan, initiate, organize and prioritize own work and/or the work of teams and to deal effectively with multiple demands, conflicting priorities, pressures and deadlines
- Possess the ability to interpret/analyze/evaluate data and to make decisions and formulate recommendations
- Able to interpret development and construction plans
- Possess computer literacy in MS Office Suite in a Windows environment, including use of the Intra/Internet
- Able to perform numerical, service and statistical analysis, and work with statistical analysis software and other advanced computer applications or software used in the section
- Attentive to detail and able to interpret/analyze/evaluate large volumes or quality of data, to make decisions and formulate recommendations
- Possess excellent interpersonal, communication and writing skills
- Possess strong public relations and presentation abilities
- Possess facilitation and project management skills
- Thorough and attentive to accuracy and detail
- Able to demonstrate sound judgement
- Flexible and adaptable to deal with multiple tasks, shifting priorities and tight deadlines
- Possess interpersonal skills and demonstrate good judgement
- Possess a work record of good attendance and job performance
WHAT YOU NEED TO KNOW
- Language Requirement: English oral, reading, writing
- Additional vacancies may occur during the competition process
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
Transit Planner
City Of Ottawa
Ottawa - 347.48kmTransportation & Logistics Full-time
68,544.84 - 97,215.30
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Registered Practical Nurse, Inclusive Recreation (Part-time) Part-time Job
Medical & Healthcare OttawaJob Details
Requisition ID: 14366
Department: Rec, Cultural & Facility Services Dept.
Service: Complexes, Aqua & Specialized Services
Branch: City Wide Inclusive Recreation Branch
Employment Type: Multiple Part-time Continuous Positions – up to 24 hours per week
Affiliation: CUPE 503 PT Rec & Cult
Salary Information: $33.508- $44.900per hour (2024 rates of pay)
Various Shifts: Days, Evenings, Weekends
Location: Various Locations
City: Ottawa, ON
Job Category: Recreation, Cultural & Facility Services
Application Close: 08/06/2025
JOB SUMMARY
Parks, Recreation & Cultural Services is responsible for the day-to-day operation of facilities and service delivery for recreation venues and programs, parks & recreation policies, and programs for cultural services. Ensures the operations, processes and services are customer-centric and efficient. The units deliver community recreation programs through geographically aligned areas across the City, aquatic, sport and physical activity programming for all ages, as well as programming to address the needs of individuals with disabilities and population segments who may experience barriers to access recreation services.
You are responsible for all aspects of nursing care required by participants in any one of the Inclusive Recreation programs or regular recreation programs (Spirit, Variety EAST, etc.).
EDUCATION AND EXPERIENCE
Completion of 4 year B.Sc.N. degree or 2-3 year RN diploma or RPN diploma and proof of current license required and also Member of the Ontario College of Nurses
Minimum of 3-5 years of related experience in Special Needs/Pediatric/Rehab/Community with current technical/practical nursing skills
CERTIFICATIONS AND LICENCES
KNOWLEDGE
- Standard nursing practices
- Legislation protecting special needs client, populations
- Client care
- Health and Safety legislation, policies and procedures
- City of Ottawa and Parks & Recreation Policies and Procedures
COMPETENCIES, SKILLS AND ABILITIES
- Specialized technical/medical interventions
- Creative
- Sound judgement
- Leadership skills
- Reliable
- Dependable
- Flexible
- Good Clinical skills
WHAT YOU NEED TO KNOW
- Language Requirement: Various language requirements, locations may require English only, French only OR Bilingual competencies. Some positions require English oral, reading, and writing. Some positions required French oral, reading and writing.
- Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Note: Under the age of 18, requires a Criminal Record and Judicial Matters check in place of the Vulnerable Sector Check.; Police record checks completed by a third-party company will not be accepted.
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
Registered Practical Nurse, Inclusive Recreation (Part-time)
City Of Ottawa
Ottawa - 347.48kmMedical & Healthcare Part-time
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Special Assistant Full-time Job
Administrative Jobs OttawaJob Details
Requisition ID: 17905
Department: Office of the City Clerk
Service: Govern, Elected Off & Bus Sup Services
Branch: Mayor Support Srvc Branch
Employment Type: 1 Temporary Full Time Position (Up to 1 year)
Work Hours: 35hours per week
Affiliation: Non Union/Non MPE
Salary Information: $64,725.44- $75,732.80 annually (2024 rates of pay)
Location: City Hall,110 Laurier Avenue West
City: Ottawa, ON
Job Category: Administrative and Support Services
Application Close: 12/06/2025
JOB SUMMARY
The Administrative Services units provide administrative, financial, human resources, information technology, information management and other operational support services to the Offices of the Mayor and Members of Council in accordance with the Municipal Act, 2001.
You are responsible for driving the Mayor and visitors of government, public, business or other organizations to commitments, coordinating event security and route planning logistics, maintaining continuous security awareness around the Mayor at all times when driving and staffing, developing and maintaining procedural documentation and providing general administrative support services.
EDUCATION AND EXPERIENCE
Completion of Grade 12
Completion of Basic Secure Transportation Training within 3 months of hire.
Minimum of 5 years of experience in a directly related field including secure driving, security and in customer service.
CERTIFICATIONS AND LICENCES
KNOWLEDGE
- The objectives, functions and responsibilities of the City of Ottawa
- Organizational structure of the City of Ottawa
- The City road system and alternative routes options
- Knowledge of Microsoft Office
- Knowledge of applicable health and safety legislation, including the rights and duties of workers
COMPETENCIES, SKILLS AND ABILITIES
- Organize work, set priorities and complete tasks within prescribed time periods
- Communicate effectively with clients, and with the general public
- Exercise discretion, initiative, tact, alertness and reliability
- Flexible
- Operate a computer and use a variety of computer software, i.e. Windows, Word, Excel and other office equipment
- Excellent interpersonal skills
- Ability to assert confidence in protection of the Mayor and government Officials in all situations
- Ability to work in a political atmosphere
- Ability to handle difficult situations
- Ability to effectively work independently and within a team
- Present a professional image
WHAT YOU NEED TO KNOW
- Language Requirement: English oral, reading, writing required.
- Driver’s License Requirement: A valid Ontario unrestricted G class driver’s license (or provincial equivalent) with no more than 6 demerit points accumulated
- You may initially be paid 95% of your starting rate of pay, in accordance with the terms and conditions.
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
Special Assistant
City Of Ottawa
Ottawa - 347.48kmAdministrative Jobs Full-time
64,725.44 - 75,732.80
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Executive Assistant, Department Head Full-time Job
Administrative Jobs OttawaJob Details
Requisition ID: 17286
Department: Community & Social Services Dept.
Employment Type: 2 Full Time Temporary Positions (Up to 1 Year)
Work Hours: 35 hours per week
Affiliation: Non Union/Non MPE
Salary Information: $66,686.62- $78,027.04 annually (2025 rates of pay)
Location: 100 Constellation, Nepean
City: Ottawa, ON
Job Category: Recreation, Cultural & Facility Services; Community and Social Services
Application Close: 04/06/2025
JOB SUMMARY
You are responsible for providing a wide range of confidential and proactive administrative support services in support of a department/ general manager. Acting as a key liaison between the department and a network of internal and external stakeholders—including senior leadership, external partners, and elected officials such as members of City Council, you will ensure seamless communication and coordination across complex and politically sensitive issues. Duties and responsibilities also include conducting research, compiling documentation and data supporting a branch project or department inquiries, generating and making revisions to reports, creating and updating databases and project files and coordinating the administration process. As a trusted advisor and administrative lead, your professionalism and political acuity will directly support successful departmental and community initiatives, decision-making processes, and the successful execution of projects that align with corporate goals and Council directives.
We are currently seeking two Executive Assistants, one for Community and Social Services Department and another for Recreation, Cultural & Facilities Services Department.
EDUCATION AND EXPERIENCE
Completion of 2 year community college diploma in Business/Office Administration or related field
Minimum of 4 years of clerical/administrative experience
KNOWLEDGE
- Relevant dispositions of regulations and legislation pertaining to the branch
- Branch goals, objectives, policies and procedures
- The City of Ottawa’s departments and internal operational and administrative procedures and relevant contacts
- General knowledge of MFIPPA regulations
- Principles and practices of office management
- Record keeping, filing and general office procedures
- Database and records management practices
- Information verification and basic statistical analysis techniques
- Computer applications, including Microsoft Word, Excel, PowerPoint, Access, SAP, Electronic Records Management System and other corporate standard software as required
- Knowledge of applicable health and safety legislation, including the rights and duties of workers General knowledge of City of Ottawa payroll and financial systems and branch policies, practices, functions, systems and procedures is an asset
COMPETENCIES, SKILLS AND ABILITIES
- Work independently and as a flexible and co-operative member of a team
- Excellent organization and time management skills and techniques: ability to work under pressure to meet tight time schedules and deadlines, prioritizing work and handling significant problems and tasks which come up simultaneously or unexpectedly
- Strict attention to detail and accuracy in the maintenance of records: ability to balance spreadsheets and produce statistical reports
- Conduct background research to investigate and solve problems in support of management and staff information needs, as well as project implementation
- Client service oriented: ability to use effective and tactful oral and written communication skills with clients at all levels of the organization
- Compile, organize and summarize data and information accurately and efficiently, applying policies and procedures
- High level of competence in dealing with sensitive issues
- Exercise independent initiative and establish priorities for own workload
- Exercise sound judgment, discretion and a high degree of confidentiality
- Interpret and explain rules, regulations and policies
- Discretion and confidentiality
- Make decisions on both routine and non-routine problems Integrity, tact and good judgment
Core Behaviours
Core behaviours define the City's expectations of the behaviours employees should demonstrate in performing their work. They are reflective of the City's culture and values and guide all our present and future activities. Every employee is encouraged to learn, embody, and demonstrate these core behaviours.
Review the Core Behaviours.
Leadership Competencies
The City has defined key competencies that leaders are expected to embody and demonstrate to successfully move the organization towards achieving its strategic objectives and create an organizational culture that supports and empowers employees to excel, grow and reach their full potential. These leadership competencies and associated behaviours are expected to be demonstrated by leaders at all levels of the organization.
Review the Leadership Competencies.
WHAT YOU NEED TO KNOW
- Language Requirement: Designated Bilingual – specific level of language proficiency: French: oral, reading, writing English: oral, reading, writing Candidates who do not meet language requirements will be required to participate in training.
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
Executive Assistant, Department Head
City Of Ottawa
Ottawa - 347.48kmAdministrative Jobs Full-time
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Customer Communications Officer Full-time Job
Customer Service OttawaJob Details
Requisition ID: 17878
Department: Transit Services Dept.
Service: Transit Strat Comm&External Rel Service
Branch: Transit Strategic Communications Branch
Employment Type: 1 Full-Time Permanent Status Position(s) (See “What You Need to Know”)
Work Hours: 35.00hours per week
Affiliation: ATU 1760
Salary Information: $62,167.56- $88,182.64 annually (2023 rates of pay)
Location: Transit Service, 1500 St.Laurent
City: Ottawa, ON
Job Category: Transit Services - OC Transpo
Application Close: 13/06/2025
JOB SUMMARY
The mandate of the Transit Customer Systems and Planning Service is to provide customer service, service planning, and technology and control systems support for OC Transpo, geared to providing excellence in customer service delivery to 100 million transit customers per year by means of conventional bus, para transit and rail operations. Transit Customer Service is responsible for delivering a broad range of program areas and services related to Marketing/Branding, Sponsorship/Advertising, Customer Service, Information, Fare Sales and Operations, Community Relations, and Internal Communications.
You are responsible for writing and posting or sending information about transit service and transit service status through several channels, including OC Transpo live information channels and signage, and social media, and for researching and writing correspondence from or for Councillors and senior management.
You are also responsible for: preparing and relaying accurate and high-quality information about the public transit services offered by OC Transpo; ensuring that the information communicated to customers, staff, members of Council and the Transit Commission, and the general public is consistent, clear, effective, accurate and up to date; writing, editing and proofreading written communication to internal and external stakeholders; coordinating live information update activities for all transit modes, including social media monitoring; engaging with and supporting customers via social media; and developing and coordinating content for social media and public alerts.
In addition, you: coordinate the development and provision of responses to issues and inquiries; respond to requests received through formal channels (i.e. councillor inquiries or from Mayor’s office) and digital platforms, including the web, direct emails and social media; serve as a technical advisor and provide functional and administrative expertise relating to live updates; participate in the planning, coordination and implementation of Transit Services' live update strategy and tactics; prepare and provide regular status reports on live update and media activities; and assist with communication on special events, emergency and/or crisis communications, as required.
EDUCATION AND EXPERIENCE
Completion of 3 year university degree in communications, journalism or public relations, or related field
Minimum of 3 years of experience in the field of communications, public relations, journalism, marketing and/or media relations including at least one year working in a social media work environment.
KNOWLEDGE
- In-depth knowledge of social media dashboard programs (CMS Expressing Engine, TweetDeck, etc.), current social media channels, Microsoft Office Suite, Photoshop, and content management systems
- Effective communication tactics and techniques using traditional and web-based channels
- Trends in communications and transit industries and approaches
- Local and current events
- Effective media relations
- City governance, initiatives, programs and services
- Customer service requirements
- Quality assurance procedures
- Knowledge of applicable health and safety legislation, including the rights and duties of workers
COMPETENCIES, SKILLS AND ABILITIES
- Proficiency in Social media dashboard programs (CMS Expressing Engine, TweetDeck, etc.), current social media channels, Microsoft Office Suite, Photoshop, and content management systems
- Superior verbal communications, writing and editing skills
- Exceptional eye for detail, editorial judgment, and grammatical skills
- Ability to conceptualize, solicit, research and write stories for official blog
- Ability to be creative and think logically
- Effective organization, coordination and time management skills
- Research and analytical skills
- Ability to identify issues in the public domain
- Ability to exercise effective judgment and independent decision making
- Excellent interpersonal and relationship management skills
- Ability to work independently and as part of a team
- Ability to prepare detailed and concise reports
- Ability to work in a fast-paced, deadline driven environment
- Exercises effective judgment and independent decision making
- Exercises tact, discretion and confidentiality
- Ability to work directly with City staff, elected officials and senior management
- Ability to prepare comprehensive communications strategies
- Ability to influence and inform stakeholders regarding the application of communications tactics and techniques
- Customer service sensitivity to meet diverse customer requirements
- Demonstrate good judgment, tact, discretion, diplomacy, creativity and initiative
- Positive attitude
- Self-motivated
- Organized and dependable
- Works effectively in high pressure situations
- Interest in current events and public affairs
- Flexibility in accommodating morning/night/weekends shifts
- Must be willing to work evenings, weekends and/or holidays, should it be required
WHAT YOU NEED TO KNOW
- Language Requirement: Designated Bilingual – specific level of language proficiency: French: oral, reading, writing English: oral, reading, writing Candidates who do not meet language requirements will be required to participate in training.
- Additional vacancies may occur during the competition process
-
The successful applicant will have permanent full-time status (although the position itself is temporary and temporarily funded) in accordance with the terms and conditions of the ATU 1760 collective agreement. This means that a permanent employee relinquishes their current substantive position upon date of hire into this position. Should the position be declared surplus/redundant, the employee will be entitled to the Article 35 – Organizational & Technological Change provisions outlined in the ATU 1760 collective agreement, as long as the employee is the substantive holder of the position at the time it is declared surplus/redundant.
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
Customer Communications Officer
City Of Ottawa
Ottawa - 347.48kmCustomer Service Full-time
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