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Main Purpose & Function

Britannia is a unique community centre that provides services in the Grandview Woodland and Strathcona neighbourhoods.  In this role, you are a member of Britannia’s front office administrative team.  The incumbent will need to be able to work in an environment which changes depending on the needs of the centre.  He/She/They must be able to multi-task between performing communications work with administrative clerical and customer service work.  The communications work comprises of the coordination, preparation, editing, and communication/distribution of materials for newsletters, brochures, website, advertising, social media, content creation, and news releases both internally and externally.  This includes writing, capturing photos, filming videos for social media and editing work involving the preparation of a variety of written materials for different media in support of Britannia’s communications plan and community engagement priorities.  Considerable independence of judgement and action is exercised in the creative and editing aspects of the work, with work subject to final review by a superior.

Specific Duties and Responsibilities                       

• Preparation and distribution of all communications for Britannia
• Writing and editing for print and web applications
• Social media posts including content creation, reels, tiktoks and facebook posts
• Photo database
• Media monitoring
• News release research, media kits
• Development of signage, posters, display materials within Britannia branding guidelines
• Public information
• Britannia comment line replies
• Employee communications
• Partner Communications
• Relationship Development with local community (including business community)
• When needed, assist front office staff with registering patrons and answering the phone during busy periods of the day
• Performs related work as required
• Britannia comment line replies
• Employee communications
• Partner Communications
• Relationship Development with local community (including business community)
• When needed, assist front office staff with registering patrons and answering the phone during busy periods of the day
• Performs related work as required

Qualifications

Education and Experience

• Diploma or university degree in communications, journalism or related discipline, plus considerable related experience OR an equivalent combination of training or experience
• Adobe Creative Cloud (InDesign, Illustrator, and Photoshop).

Knowledge

• Experience using ActiveNet
• Experience registering patrons for programs and answering patrons questions
• Knowledge of community centre operations, particularly in diverse and dynamic settings.
• Understanding of communications strategies, tools, and platforms (e.g., newsletters, websites, social media, brochures).
• Working knowledge of analyzing social media statistics and algorithms
• Familiarity with community engagement principles and practices.
• Familiarity with Grandview Woodland and Strathcona neighborhoods and demographics
• Familiarity with Indigenous, immigrant and newcomer communities and communications
• Awareness of inclusive, anti-oppressive communication practices (especially important given Britannia’s diverse communities).
• Understanding Reconciliation, and Diversity, Inclusion and Equity for BIPOC folks in the community.
• Working knowledge of the functions, purposes and operations of Britannia departments (preferred)
• Working knowledge of Britannia’s communications objectives and practices (preferred)

Skills

• Strong writing, editing, and proofreading skills across different media (print, web, social).
• High-level organizational and time management skills with the ability to prioritize multiple tasks.
• Customer service skills, including conflict resolution and problem-solving.
• Proficient in using office software (Microsoft Office, Google Suite) and content management systems (e.g., WordPress).
• Basic graphic design skills (e.g., Canva, Adobe InDesign) for creating promotional materials.
• Verbal communication skills for internal and external stakeholder engagement and community engagement.
• Ability to adapt communication style for different audiences and media.
• Attention to detail and quality control for publications.
• Social Media content creation, creating reel and story editing, social media trends.

Abilities

• Ability to multi-task effectively between communications, clerical, and customer service responsibilities.
• Ability to work independently and exercise good judgment with minimal supervision.
• Ability to collaborate with colleagues across programs and departments.
• Ability to creatively generate ideas for content and promotional materials.
• Ability to produce a written copy for a variety of uses and purposes
• Ability to edit rough drafts to produce an effective written copy
• Ability to meet deadlines in a fast-paced, changing environment.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Ability to establish and maintain effective working relationships with internal and external contacts
• Ability to learn new software as necessary
• Ability to work some evenings and weekends
• Ability to engage with Community members; Youth, Seniors and diverse community members

How to Apply

Please submit your resume to Marina Montiel:

Office Administrator
Britannia Community Services Centre
1661 Napier Street
Vancouver, B.C. V5L 4X4
marina.montiel@vancouver.ca

We thank all applicants for their interest. However, only those selected for an interview will be contacted.

For more information on the City’s commitment to diversity and inclusion, please visit the following link: http://vancouver.ca/your-government/diversity-in-hiring.aspx         

Business Unit/Department: Britannia Community Services Centre Society

Affiliation: CUPE 15 Non Pks 

Employment Type: Regular Full Time 

Position Start Date: July, 2025 

Salary Information: Pay Grade GR-020: $35.72 to $42.04 per hour

Application Close: June 27, 2025

Main Purpose and Function

The Vancouver Board of Parks and Recreation is accepting applications from qualified individuals to be added to a pool of Utility Maintenance Worker I’s (UMW I) to join our auxiliary team. This role will provide qualified candidates an opportunity to work in and across a diverse portfolio of facilities and spaces in the City, including several 2010 Olympic venues. 

Qualified candidates will be assessed on the basis of their skills, knowledge and abilities, and may be selected for an interview should they meet the qualifications and requirements of the position and a vacant opportunity exists.

Specific Duties and Responsibilities 

Responsible for maintaining building standards and monitoring building security and safety, the UMW I is responsible for a variety of functions related to the operation and service of swimming pools, pool chemical controllers, pumps, filtration and related equipment, in addition to performing routine to skilled maintenance, repair and cleaning of the City’s pools and community/recreation facilities.

The successful candidates must be prepared to work in various park and recreation locations within the organization. Candidates must have availability to meet a variety of shift requirements including: morning, day, afternoon, night and weekends.

Qualifications 

Education and Experience:

• Completion of a recognized certification program in Building Service Work and some related experience
• Pool Operator Level I and II

Knowledge, Skills and Abilities:

• Working knowledge of water filtration equipment and disinfection systems.
• Working knowledge of the materials, methods and equipment used in janitorial and building maintenance work.
• Ability to deal courteously and effectively with the general public and users of the facilities to ensure observance of the rules and regulations.
• Ability to observe equipment in operation and report on any malfunctions.
• Ability to operate ice resurfacing and water filtration equipment and any other tools or equipment associated with the work.
• Good health and strength sufficient to perform a variety of manual tasks in janitorial and building maintenance work.
• Above average manual dexterity and mechanical aptitude.

Applicants must attach a copy of the required certifications to their application.

Business Unit/Department: Board of Parks & Recreation (1400) 

Affiliation: CUPE 15 Parks 

Employment Type: Auxiliary/Casual 

Position Start Date: May, 2025 

Salary Information: Pay Grade GR-014: $28.10 to $32.92 per hour
Number of Vacancies: Multiple

Application Close: Open Until Filled

Main Purpose and Function

The Vancouver Board of Parks and Recreation is accepting applications from qualified individuals to be added to a pool of Utility Maintenance Worker IIs to join our auxiliary team. This role will provide qualified candidates an opportunity to work in and across a diverse portfolio of facilities and spaces in the City, including several 2010 Olympic venues. 

Qualified candidates will be assessed on the basis of their skills, knowledge and abilities, and may be selected for an interview should they meet the qualifications and requirements of the position and a vacant opportunity exists.

Specific Duties and Responsibilities 

The Utility Maintenance Worker II is responsible for the operational, janitorial and minor maintenance work in the Vancouver Board of Parks and Recreation ice rink facilities including, the functions related to the operation and service of ice arena surfaces, refrigeration plants and related maintenance and equipment.

The UMW II will also be responsible for performing and coordinating routine janitorial functions including cleaning change rooms and washrooms; washing and waxing floor; replenishing supplies; collecting and transferring refuse and other duties as required.

The successful candidates must be prepared to work in various park and recreation locations within the organization. Candidates must have availability to meet a variety of shift requirements including: morning, day, afternoon, night and weekends.

Qualifications 

Education and Experience:

• Completion of a recognized certification program in Building Service Work supplemented by technical training related to the work plus sound related experience; OR an equivalent combination of training and experience

• Technical Safety BC Ice Facility Operator Certificate or higher required

• A valid Class 5 Driver's License for the Province of British Columbia required

Knowledge, Skills and Abilities:

• Strong knowledge of recreation facility maintenance and repair

• Knowledge of occupational hazards and safety rules and regulations

• Working knowledge of ice rink refrigeration systems.

• Working knowledge of ice-making methods and re-surfacing equipment.

• Working knowledge of the materials, methods and equipment used in janitorial and building maintenance work.

• Ability to operate ice resurfacing equipment and any other tools or equipment related to the work.

• Ability to prepare simple reports.

• Ability to deal courteously and effectively with the public groups and users of the facility to ensure observance of the rules and regulations.

• Ability to observe equipment in operation and report on any malfunctions.

• Ability to communicate effectively orally and in writing.

• Good health and strength sufficient to perform a variety of manual tasks in janitorial and building maintenance work.

• Above average manual dexterity and mechanical aptitude.

Drivers License and Record Checks

Candidates must attach the following records and satisfy the City’s driving requirements to be considered for this role:

• Copy of your five-year ICBC Commercial Driver’s Abstract (N Print) directly from ICBC dated within 14 days of this posting
• Copy of your five-year ICBC Driver’s Claims History directly from ICBC within 14 days of this posting
• If you have less than five years driving experience in BC, a request must be made for out of province/country abstract and claims history

Business Unit/Department: Board of Parks & Recreation (1400) 

Affiliation: CUPE 15 Parks 

Employment Type: Auxiliary/Casual 

Position Start Date: May, 2025 

Salary Information: Pay Grade GR-015: $29.20 to $34.30 per hour
Number of Vacancies: Multiple

Application Close: Open Until Filled

Main Purpose and Function
The Engineering Assistant III is responsible for undertaking various duties related to the City of Vancouver’s role in planning and design of Rapid Transit projects including planning, design, research, analysis, technical, and administrative duties.  

Specific Duties and Responsibilities

• Under supervision of a senior engineer or senior planner, participate in the planning, design and implementation of projects of medium to high complexity related to Rapid Transit projects.
• Prepares research, technical studies, reports and presentations on topics of moderate complexity, including undertaking relevant field observations and notes and verifying the accuracy of the content.
• Under supervision of a senior engineer or senior planner, leads the development of conceptual geometric designs using AutoCAD, applying transportation planning and engineering principles to support the implementation of rapid transit projects.
• Internal and external communication to ensure that plans and designs are understood by other branches and stakeholders, and completed accordingly.
• Identifies data needs and performs moderately complex data analysis to support project decision making. Data sources include cycling and pedestrian volumes, demographics, vehicle volumes, transit ridership forecasting, ICBC collision records.
• Create maps, graphics, and presentations for public consultation and internal communication, including work with GIS software such as MapInfo or ArcGIS and graphic programs such as Adobe Photoshop, Illustrator, InDesign, and PowerPoint.
• Organizes and sometimes leads meetings with internal and external stakeholders.
• Performs general administrative duties including data entry, taking meeting minutes, taking and organizing photos, and other administrative and/or clerical duties as required.
• Receives, organises and responds to public enquiries about transportation policies and active transportation projects.
• Other duties/responsibilities as assigned.

Qualifications
Education and Experience:

• Completion of Grade 12 supplemented with post-secondary education in Civil Engineering technology, transportation or other relevant area of study, or an equivalent combination of education, training and experience. 

Knowledge, Skills and Abilities:

• Working knowledge of current transportation planning and engineering design principles and methods.
• Working knowledge of the City's transportation policies and networks, community planning process and land use
• Knowledge of the components of urban street design and an awareness of concepts such as Complete Streets and ability to apply related principles to conceptual designs.
• Skills in researching, mapping and analysing with ability to translate outcomes and complex concepts into accurate, easily understood graphics, presentations or reports.
• Excellent written and verbal communication skills including confidently interacting with the public through phone, email and in person.
• Skill in establishing and maintaining good working relationships with internal and external stakeholder groups/partners.
• Excellent interpersonal skills and patience to deal tactfully with staff, partner agencies, and the public.
• Ability to work with relevant design guidelines, including TAC Geometric Design Guide for Canadian Roads, Manual of Uniform Traffic Control Devices, NACTO Urban Bikeway Design Guide.
• Ability to read and interpret complex engineering plans and specifications.
• Ability to understand and carry oral instructions.
• Ability to read and interpret rezoning and development policies and by-laws.
• Ability to prepare technical presentations and reports on complex technical, policy and planning issues.
• Ability to work independently to produce quality materials and recommendations within tight timeframes, including the ability to plan, organize, set goals and outcomes, accomplish and measure objectives and results.
• Ability to exercise sound judgment and discretion.
• Ability to work well in a team environment with little or no supervision under tight deadlines, sometimes in the outdoors in inclement weather.
• Proficiency in the use of use professional design software and professional applications such as AutoCAD, Adobe Creative Suite and GIS software (MapInfo and/or ArcGIS), Microsoft applications and VanDocs, VanMap, Sharepoint and SAP. 

Where operationally appropriate and subject to change, the City of Vancouver has a Flexible Work Program. This program allows staff to work a hybrid work week from locations that are a daily commutable distance from their work at a City worksite.  At this time this position is eligible to be part of the Flexible Work Program.

Business Unit/Department: Engineering Services (1300) 

Affiliation: CUPE 15 Non Pks 

Employment Type: Temporary Full Time 

Position Start Date: July, 2025 

Position End Date: July, 2026

Salary Information: Pay Grade GR-021: $37.20 to $43.78 per hour

Application Close: June 6, 2025

What you'll be doing

CIBC’s Wood Gundy team  is the full-service brokerage division of CIBC serving our high net worth clientele. As an Administrative Assistant you will be responsible for providing administrative support to the Investment Advisor team in our Wood Gundy brokerage. You’ll work closely with the team of Advisors as they plan and manage client investments. You’ll play a key part in supporting and servicing high net worth client accounts. You’ll provide ongoing support to a team that goes above and beyond for their clients.  This position is a great opportunity to learn the investment business in a professional, dynamic work environment with one of Canada's leading Brokerage.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time Monday through Friday.

The salary range for this role is $47,420.00 - 59,740.00 CAD Annually.

How you'll succeed

• Administrative Support - Maintain compliance standards in client dealings/client files. Conduct administrative activities and engage in administrative processes associated with supporting the IA(s) and teams. Engage in all marketing and business development activities and assist in the development of investment plans and written proposals for prospects and clients. As determined by the IA, assist in processes to direct assets into suitable financial products based on the client’s risk reward tolerances and demographic profile.

• Client Engagement - Connect on a personal level to make every interaction meaningful. Enhance relationships by collaborating with your team and providing administrative support to ensure client needs are met. Respond to requests by answering questions and providing an exceptional experience.

• Relationship Building - Heighten CIBC brand awareness in your community by attending local events and participating in marketing and outreach activities. Grow your network to create lasting connections that will generate future opportunities. Work closely with your team to connect clients with the right opportunities.

• Organizational Skills - Support Investment Advisors by providing timely responses to client requests and maintaining compliance standards in all files. Enable team success by improving team productivity, proactively uncovering business opportunities, and helping to direct assets into the right financial products.

Who you are

• You have a diploma in Business Administration, Accounting, Finance, or a similar field of study.

• You have a minimum of one year of administrative experience, preferably in finance.

• You have completed the Canadian Securities Course (CSC), Conduct & Practice Handbook (CPH), or are open to obtaining within 6 months of hire

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.

• You engage with your heart and mind. You care about people and understand different perspectives. You listen and learn from the experiences of others.

• You understand that success is in the details. Your critical thinking skills help to inform your decision making.

• You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partner. You build trust through respect and authenticity.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Vancouver-1055 Dunsmuir-2500

Employment Type

Regular

Weekly Hours

37.5

Skills

Accountability, Activity Coordination, Interpersonal Communication, Multitasking, Office Administration, Organizational Efficiency, Personal Initiative

Specific Duties and Responsibilities:

Fleet servicing occurs primarily at the fully equipped Garage at Manitoba Yards which houses an employee base of approximately 150 employees from various Trades but also as a Commercial Transport or Heavy Duty Mechanic, you will work with members of the Fleet and Manufacturing Services team to ensure that quality and timely work is performed to support and service our clients. The challenge this busy environment offers is in the variety of work, that includes small and heavy equipment, automobiles, light to heavy trucks, trailers and various other work related to fleet.

The City of Vancouver supports continued education and development in areas of interest for all of its employees. Equipment Services provides great opportunities for training including dealer training on newly purchased fleet equipment. We are always looking to provide employees with training to develop skills, knowledge, and abilities.

There are three positions available (2 Heavy-Duty Mechanic and 1 Commercial Transport Mechanic). The regular work schedule is from 3:10 PM to 12:34 AM, Monday to Friday. The successful candidates may be required to adjust shifts and locations as operationally required.

Qualifications:

Education and Experience:

• Heavy Duty Mechanic or Commercial Transport Certificate of Qualifications (T.Q.), Inter-Provincial Red Seal Endorsement
• Red Seal certification is preferred.
• Completion of Grade 10, supplemented by technical courses related to the work.

Knowledge, Skills and Abilities:

• Thorough knowledge of the standard practices, methods, materials, tools and equipment used in the automotive and heavy-duty mechanical trade.
• Thorough knowledge of braking systems.
• Considerable knowledge of the hazards and proper safety precautions of the trade.
• Ability to perform a variety of complex skilled electrical and mechanical tasks in the overhaul, repair, maintenance and adjustment of motorcycles, automotive, heavy-duty equipment and marine electrical systems.
• Ability to understand and effectively carry out oral and written instructions which may be accompanied by sketches and diagrams.
• Ability to interpret manufacturer's instructions and diagrams pertaining to equipment.
• Ability to requisition parts and materials.
• Ability to operate vehicles and heavy-duty equipment.
• Ability to plan, assign and supervise one or more subordinates.
• Ability to inspect and test City vehicles for road worthiness, following prescribed provincial standards.
• Skill in the use and care of tools and equipment employed in the trade.
• Agility, muscular coordination, and sufficient strength to permit the performance of heavy manual labour.
• Superior mechanical aptitude

Driver’s License and Record Checks:

• A current and valid Class 5 BC Driver’s License and a Satisfactory National Safety Code driving record.
• A current and valid Class 1 or 3 BC Driver’s License with Air Brake is considered an asset.
  • 5 years accumulation of no more than 9 points, not more than 3 points per single year
  • 3 years accumulation of no more than 1 preventable work-related driving or equipment operating accident in any single year
  • Employees who do not demonstrate a satisfactory driving record will have their application reviewed in more detail.
• Candidates must attach the following to be considered:
  • Commercial Driving Records Abstract (N Print) for the past 5 years (no more than 14 days prior to this posting)
  • Insurance and Claims History for the past 5 years (no more than 14 days prior to this posting)

Business Unit/Department: Engineering Services (1300) 

Affiliation: CUPE 1004 N/Pks 

Employment Type: Regular Full Time 

Position Start Date: September, 2025

Salary Information: Pay Grade GR-377: $47.11 per hour (+ $4.00 per hour shift premium)

Application Close: August 20, 2024

In the role of Sales Merchandiserworking inthe Vancouver area you will be part of theVancouver Retailteam. This position reports tothe District Sales Manager 

The idealmerchandiser candidate will possess great communication and time management skills, is driven for success and has a passion for quality beer. You will learn multiple aspects of merchandising, sales, and operations, while having the opportunity to represent some of Canada’s favourite brands. 

This will be a 8 month temporary contract position.

The Responsibilities : 

• Through a First Choice lens, build and support relationships with key customers, business partners, industry associations, government and suppliers 

• Ensure brilliant execution by building rapport and supporting product standards 
• Install/Replace/Update POP material at the point of sale according to prior agreements or based on brand strategy (racks, price cards, display units, semi-permanent display, permanent display, etc.) 
• Set up displays that have been previously negotiated at head office or store level. Ensure current POP material is visible. 
• Ensure Molson products are in full distribution based on store/head office compliance. 
• Ensure product is rotated and check code dates to ensure no expired product is available for sale. 

• Check pricing to ensure compliance and correct if necessary 
• Observe and record all competitive activity and report accordingly 
• Ensure product quality in assigned accounts – out of code product, torn packaging, etc. 
• Manage shipping and receiving of all POS material fromMolson Coors warehouse 

The Other Qualifications:

• You thrive on challenge. You act with appropriate urgency to various market events and trends that require a quick turnaround in plans and strategy 
• You are confident, diplomatic, professional and exercise great judgment in developing and maintaining excellent business relationships 
• You are deadly serious about execution and take pride in a proven track record in delivering results 
• You are a strong team player that can inspire others ; you respect your commitments, hold yourself and others around you accountable 

• You are focused on the customer ; your constant curiosity fosters your innovative style and you can equally execute ideas given to you 
• You exhibit the Molson Coors “Our Brew” values and demonstrate this daily in your actions and attitude 
• Post-Secondary degree, preference for Marketing or Business related degree 
• 1 - 2 years merchandising or sales experience in the Molson organization and/or other consumer packaged goods organization 
• You must have and maintain a provincial valid driver’s license in good standing with no limitations/restrictions. 

• As part of the recruitment process, the candidates will be required to provide consent to complete a criminal background check and provide a driver’s abstract 

Work Perks that You Need to Know About:  

• We care about our People and Planet and have challenged ourselves with stretch goals around our key priorities  
• We care about our communities, and play our part to make a difference – from charitable donations to hitting the streets together to build parks, giving back to the community is part of our culture and who we are 
• Engagement with a variety of Business Resource Groups, which can provide volunteer opportunities, leadership experience, and networking through the organization 
• Ability to grow and develop your career centered around our First Choice Learning opportunities
• On site Pub, access to cool brand clothing and swag, top events and, of course... free beer and beverages! 
• Work within a fast paced and innovative company, meeting passionate colleagues and partners with diverse backgrounds and experiences  

#LI-NC1

Vancouver Fire and Rescue Services (VFRS) is committed to being the international leader in fire, rescue, community risk reduction, and staff safety and wellness. Located on the traditional, ancestral and unceded lands of the the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and Sel̓íl̓witulh (Tsleil-Waututh), Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is working to be the greenest city in the world. Named among Canada’s Top Employers, and Canada’s Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, decolonization, equity and outstanding quality of life for all residents.

Consider joining our team and being part of a dynamic, exciting, inclusive and rewarding workplace.

VFRS employs over 850 people, has 20 fire halls, a training site, and two fire prevention offices. In addition to fire suppression, VFRS provides pre-hospital care, vehicle rescue, marine response, hazardous materials response, technical rescue, and many other emergency services in Vancouver. We work to create safe communities through public education for all ages, fire prevention and inspection services, and by working closely with partner agencies and community groups.

Application Close: Open until vacancies filled

Overview

Main Purpose and Function

Provides administrative clerical and customer service support to Real Estate, Environment and Facilities Management. Hybrid Clerk functions as operational and administrative support to functional REFM teams ensuring work dispatch, time entry oversight, invoice management (internal sources and key external vendors) and stakeholder engagement needs are met. A liaison and subject matter expert in connecting users, navigating key systems and supporting managers and supervisors through various administrative tasks and maintenance support functions.

Specific Duties/Responsibilities

• Receives service calls with varying level of complexity from a wide variety of stakeholders. Reviews and ascertains the information provided, prompt clients for additional relevant information, then evaluates and prioritizes the REFM response for various work functions.
• Following an established protocol, provides triage prioritization Work Control work management functions such as dispatching work orders, managing invoice payments and processing time entry & audits
• Assigns cost accounting requirements specific to each request and codes appropriately inputting data into the Work Flow Management system adhering to governed processes
• Directs routine service requests & invoices to various REFM or Parks Operations business units leveraging systems such as SAP, AP Flow and BI Tools
• Directs & routes service request and invoices that are not a REFM responsibility to the appropriate City department or business user
• Logs non-routine, non-maintenance or production service requests and looks for direction as to next steps
• Assesses and provides recommendations regarding service methods based on departmental practices, policy and processes. Determines the appropriate service agency (internal or external) and what level of engagement is needed from a support standpoint
• Arranges for access to City facilities by internal & external agencies
• Updates the status of work requests in the system for internally and externally managed work as assigned
• Receives and responds to requests/inquiries regarding the status of work requests and invoices
• Follows up with REFM and Parks Operations on administrative support functions
• Provides feedback on the Work Control process and makes recommendations on changes
• Controls access to the Evans Yard office and provides general reception for visitors
• Receives and closes out work orders including:
  • Verification of data
  • Matching material and contract service reports with work orders
  • Inputting material, labour and contract costs through invoice management
  • Updating work order status for internal stakeholder support and on behalf of centrally managed vendor work
  • Leveraging tools and systems to make informed decisions Entering field notes from maintenance or service staff
  • Coordinating any follow-up action or inspection
  • Advising the Manager or any irregularities regarding type of work, cost, schedule or
  • methodology
• Provides metrics and reports to senior management in support of the Departmental Service Plan including:
• • Number of service requests or invoice volumes
  • Costs incurred by REFM or Park Board business units and REFM managed vendors
  • Number of service requests rejected
  • Number of maintenance work orders through Cov work group and vendors
• Completion rate of maintenance work orders
• Completes time entry, reviews and validates time entry reports, ensuring that they meet time entry standards, especially as they apply to REFM trade shops.
• Create shopping carts and complete shopping requests on behalf of the managers (SOBOs)
• Reconciles P-card statements against PM Work Orders in SAP, especially from REFM trade shop staff
• Supports and centralizes onboarding practices, staff accesses and office footprint space mapping
• Creates & coordinates larger scale meetings and manages meeting minutes for core department meetings
• Other duties/responsibilities as assigned.

Minimum Qualification Requirements

Education and Experience:

• Completion of the 12th school grade.
• Sound related experience in building maintenance or building operations

• Experience in operating call reception, work control centre or maintenance management software application systems for service request, invoicing or work orders

Knowledge, Skills and Abilities:

• Ability to make decisions regarding priority of emergency response in a timely and effective manner
• Working knowledge of industry standard maintenance practices
• Working knowledge of building systems including HVAC, electrical and mechanical components, and associated trades emergency response procedures
• Invoice processing & analysis, vendor (external stakeholder) management and BI Reporting
• Effective problem solving skills and critical thinking
• Customer Service skills: Able to quickly develop rapport with clients and to foster effective relationships with customers
• Working knowledge of Microsoft Office applications, Power Point, and Visio.
• Knowledge and experience using computerized maintenance management or call centre software applications such as SAP PM
• Completed time entry courses through CityLearn and eligibility to get access to the SAP time entry system
• Very effective verbal and written English communication and math skills
• Excellent organizational and multitasking skills
• Ability to work with a moderate level of independence and to work alone with limited direct supervision
• Work effectively independently and collaboratively in a team environment.

Where operationally appropriate and subject to change, the City of Vancouver has a Flexible Work Program. This program allows staff to work a hybrid work week from locations that are a daily commutable distance from their work at a City worksite.  At this time this position is eligible to be part of the Flexible Work Program.

Business Unit/Department: RealEstate Env & Fac Mgmt (1100) 

Affiliation: CUPE 15 Non Pks 

Employment Type: Regular Full Time 

Position Start Date: June, 2025  

Salary Information: Pay Grade GR-017: $31.66 to $37.2 per hour

Application Close: May 25, 2025

Main Purpose and Function
This Office Support Clerk III is responsible ensuring that time entry and HR action forms are accurate and align with CoV best practices and policies.  The OSCIII reviews and corrects time entry work of other clerical staff, providing training, guidance and trouble-shooting support as required.  Additionally, the OSCIII reviews, corrects, and tracks HR action forms, providing support and guidance to supervisors and managers throughout the process.  The OSCIII also performs time entry functions and provides general clerical support for the Park Board administrative office, including relief backup for other clerical staff as required. This role includes working with confidential information.

Specific Duties and Responsibilities

• Reviews and enters all payroll data bi-weekly for Beach Administration office, including CUPE 15, CUPE 1004 and Exempt staff.
• Confirms target hours for each employee, identifies missing or omitted information for management correction.
• Reviews and processes all corrections for time entry and activity allocation.
• Provides time entry guidance, trouble-shooting, training, and back-up for all sites within the Parks and Recreation Department.  
• Reviews, monitors and assists with employee quotas such as vacation and sick leave, provides information and policy/procedure guidance.
• Processes applications and administration of employee claims for WorkSafe BC, medium and long term disability (MTD & LTD), graduated return to work (GRTW).
• Reviews and processes applications and administration of employee benefits and new hires.
• Provides a primary point of contact for Corporate Payroll to troubleshoot time entry inconsistencies and inquires, and to clarify and correct payroll forms and documents.
• Provides recruitment, staff action form support and training for the Parks and Recreation department, including creating, correcting and tracking eSAFs and eCAFs where required.
• Receives payroll error reports and liaises with time entry clerks to resolve errors.
• Processes, maintains and monitors auxiliary/temporary employee hours and increments. Required to perform manual increment calculations.
• Assists Budget Analyst and HR with position control.
• Assists with new employee onboarding and orientation as requested, including preparing new employee orientation packages and ensuring organization charts and staff directories are updated.
• Creates, files and maintains accurate records of confidential personnel files for Parks & Recreation.
• Assists with identifying, documenting and implementing work process improvements, standardized forms and manuals.
• Tracks and enters training data and provides reports as required.
• Supports p-card reporting, reconciliation, and file management as required.
• Updates staff absence calendars when requested.
• Provides back-up reception duties to the Beach Administration office.
• Assists with meeting room set-up and clean-up as required.
• Takes minutes at staff meetings and prepares agendas as required.
• Performs other clerical duties/responsibilities as assigned.

Qualifications
Education and Experience

• Completion of Grade 12, supplemented by courses in administration and/or job related courses together with sound related experience performing administration responsibilities related to and including time entry and benefits administration in a unionized environment, or an equivalent combination of training and experience.  
• Completion of the COV SAP Time Entry Course would be an asset.

Knowledge, Skills and Abilities

• Sound knowledge and experience applicable to wage, salary, and time entry administration. 
• Thorough knowledge of business English, spelling, punctuation and math.
• Considerable knowledge of the applicable rules and regulations which govern departmental activities.
• Knowledge of office procedures and skill in the operation of office equipment. 
• Knowledge of the principles and practices for maintenance of office records and filing.
• Ability to understand and interpret oral and written instructions.
• Ability to understand and apply the regulations of the collective agreements for CUPE 15 and CUPE 1004 and the policies for Exempt staff.
• Ability to successfully, effectively, and tactfully deal with staff in interpreting and explaining policies, rules, regulations and processes.
• Ability to use tact, discretion, and maintain a high level of confidentiality.
• Ability to take action in solving problems while exhibiting good judgement.
• Ability to make repetitive and arithmetic calculations with speed and accuracy, and to adhere to rigid time schedules.
• Work effectively independently and in a team environment.
• Possess good organizational skills. 
• Handle a varied workload in a busy environment with frequent interruptions 
• Ability to evaluate work methods and procedures and make recommendations for appropriate changes.
• Skill in typing (keyboarding) rapidly and accurately 
• Proficiency using business software (e.g. SAP, CACS, VanDocs) and MS Office (Word, Excel, Outlook)

Where operationally appropriate and subject to change, the City of Vancouver has a Flexible Work Program. This program allows staff to work a hybrid work week from locations that are a daily commutable distance from their work at a City worksite.  At this time this position is eligible to be part of the Flexible Work Program.

Business Unit/Department: Board of Parks & Recreation (1400) 

Affiliation: CUPE 15 Parks 

Employment Type: Regular Full Time 

Position Start Date: July, 2025 

Salary Information: Pay Grade GR-015: $29.2 to $34.30 per hour

Application Close: May 25, 2025