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Overview

Location | Kelowna, BC.

Everyday flexibility. On-site requirements. Collaborative connections

Note: The external title has been changed to align with industry standards. The internal job title will be: “Sales & Service Representative”

CWB Bank

CWB is a bank built for business owners

Our core focus is to become the best full-service bank for business owners in Canada. How do we do this? By delivering a proactive client experience through highly personalized service, specialized expertise, and customized solutions. And we do all this with an unrivalled sense of urgency that our clients love about us.

The opportunity

The primary focus of the Banking Customer Service and Sales Representative is to provide exceptional customer service and be responsible to open products and services for new and existing clients without lending requirements by engaging clients in conversation and explore potential opportunities to provide a full-service solution.

What you’ll be doing

Customer Service. Sales. Financial knowledge sharing. Process & operations. Reporting

• Deliver outstanding customer experiences at every interaction and execute on plans to continuously build the client experience, in line with CWB’s brand promise. Provide full-service solutions for clients with the view to be every client’s primary financial partner. Transforming their banking experience into something memorable, rewarding and financially satisfying. 
• Proactively identifying customer needs to uncover opportunities to be crucial to their financial success through referrals to Account Managers.
• Testing your accuracy and attention to detail with large volumes of transactions, cash handling, inquiries, and interactions.
• Exercising your financial smarts – helping clients understand banking products in a way that promotes enthusiasm and true comprehension.
• Learning and expanding your knowledge in a way that contributes to your branch’s success.
• Spreading positive vibes and collaborating with a team you’re proud to be a part of.

Who we’re looking for & what you’ve done

Capabilities that will take you further

• People first approach. You are all about people.  Be it your clients or your colleagues – you like communicating and connecting with others to provide solutions and build real, lasting relationships.
• Business focused. You’re able to see the bigger picture.  Your client focus allows you to anticipate clients’ needs to go beyond expectations and drive opportunities to genuinely help others while growing business.
• Agile. You are energized when faced with ambiguity and can adjust your approach - with people and problems - to respond efficiently and effectively in changing conditions.
• Entrepreneurial. Being accountable and taking ownership of your actions and their results is something you pride yourself on.
• Accurate. You’re very detail oriented.  Accuracy is a practiced skill of yours and doesn’t diminish in a fast-paced, changing environment. 
• Knowledge seeking & growth minded. You’re a self-starter.  You ask questions, are eager to learn and have a real interest in banking and how people spend and use their money. 
• Technologically sound. You’re computer savvy – enough to move around MS Office Suite and other programs with ease.

Foundational knowledge and experience to grow from

Some post-secondary classes and ideally 1 year of customer service experience coupled with a strong desire and commitment to learn and grow a career in the financial sector!

Why work with us?

Your success is our obsession! And our award-winning culture & benefits back it up.

Proudly recognized by Great Place to Work® in 2024 as one of Canada’s top 50 Best Workplaces & member of Waterstone Human Capital’s Most Admired Corporate CulturesTM Hall of Fame.

Wellness matters. We offer an award-winning benefits package that includes:

• Everyday flexibility
• Generous company-funded health coverage
• Health care spending account
• A flexible wellness program
• generous time-away options to unplug, rest & recover

Career development. We commit to our employees’ development and help them reach their professional goals with:

• Organization wide coaching services
• Mentorship
• Education support & training programs

Bring your whole self to work. Inclusion is a journey requiring practice & experience to result in a powerful outcome. Your perspective matters & voice will be heard. Find community within the CWB family in our employee represented groups.

As an equitable employer, CWB Financial Group is committed to providing a safe and inclusive environment where a diverse workforce thrives. You are welcomed and encouraged to bring your whole self to work. Dignity, respect and equality are non-negotiables. If you require accommodation during any part of the recruitment or selection process, please reach out.

Closing Date:

* Position closes at 12:01am on the close date identified below.

12/20/2024

Our Inside Sales position is a crucial member of our inside team. They have the privilege of building strong relationships with each customer and are the primary contact for placing orders for delivery. They work closely with our Outside Team and Warehouse team to ensure deliveries are both executed and communicated properly to everyone involved in the shipping process.

What’s in it for you?

• Full health care benefits starting day one. 
• Career development and training opportunities
• Comprehensive benefits with premiums fully paid for by the company for the “Core” package.
• Life insurance, disability and wellness programs
• Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution
• Paid vacation and sick time and day off on your birthday!
• Bonus programs that include annual performance and profit sharing
• Employee discounts on top brands of plumbing and HVAC/R products
• Education reimbursement for employees
• Employee referral program
• Safety shoe reimbursement

What you will do:

• Responsible for completing the order process which includes offering pricing terms according to established margins; sourcing of additional products; and generating sales orders.
• Enter quotations and orders into the system with accuracy in a timely manner.
• Provide customers with accurate pricing, inventory, and specific delivery information.
• Build and maintain relationships with new and existing customers by phone or email with the intention of cultivating additional business.
• Prepare quotations and process orders on behalf of outside sales staff.
• Respond to customers’ requests and inquiries in a timely manner.
• Achieve sales targets and objectives as set out by Management by promoting and or upselling products.
• Adhere to company safety policies and regulations

What you will bring:

• Previous Inside Sales related industry (Plumbing & HVAC/R) experience is preferred
• General computer skills including Microsoft Office required, knowledge of AS400 system would be an asset.
• High level of commitment to exceptional customer service.
• Demonstrated initiative with the ability to work independently as well as in a collaborative team-based environment.
• Highly organized in prioritizing work and multi-tasking on a regular basis
• Fluency in both French and English considered an asset.

Salary Range: $55,000 - $59,000

Each resume submitted gets individually reviewed by our team and retained for 24 months if other new and exciting opportunities arise that match your skills and qualifications.

Please note: This position requires the result of a satisfactory criminal record check.  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.

Overview

Overview

Overview

Overview

In the role of RetailSales Merchandiseryou will be part of theBritish Columbia Retailteam. This position reports tothe District Sales Manager 

The idealmerchandiser candidate will possess great communication and time management skills, is driven for success and has a passion for quality beer. You will learn multiple aspects of merchandising, sales, and operations, while having the opportunity to represent some of Canada’s favourite brands. 

The Responsibilities : 

• Through a First Choice lens, build and support relationships with key customers, business partners, industry associations, government and suppliers 

• Ensure brilliant execution by building rapport and supporting product standards 

• Install/Replace/Update POP material at the point of sale according to prior agreements or based on brand strategy (racks, price cards, display units, semi-permanent display, permanent display, etc.) 

• Set up displays that have been previously negotiated at head office or store level. Ensure current POP material is visible. 

• Ensure Molson products are in full distribution based on store/head office compliance. 

• Ensure product is rotated and check code dates to ensure no expired product is available for sale. 

• Check pricing to ensure compliance and correct if necessary 

• Observe and record all competitive activity and report accordingly 

• Ensure product quality in assigned accounts – out of code product, torn packaging, etc. 

• Manage shipping and receiving of all POS material fromMolson Coors warehouse 

The Other Qualifications:

• You thrive on challenge. You act with appropriate urgency to various market events and trends that require a quick turnaround in plans and strategy 

• You are confident, diplomatic, professional and exercise great judgment in developing and maintaining excellent business relationships 

• You are deadly serious about execution and take pride in a proven track record in delivering results 

• You are a strong team player that can inspire others ; you respect your commitments, hold yourself and others around you accountable 

• You are focused on the customer ; your constant curiosity fosters your innovative style and you can equally execute ideas given to you 

• You exhibit the Molson Coors “Our Brew” values and demonstrate this daily in your actions and attitude 

• Post-Secondary degree, preference for Marketing or Business related degree 

• 1 - 2 years merchandising or sales experience in the Molson organization and/or other consumer packaged goods organization 

• You must have and maintain a provincial valid driver’s license in good standing with no limitations/restrictions. 

• As part of the recruitment process, the candidates will be required to provide consent to complete a criminal background check and provide a driver’s abstract 

 Work Perks that You Need to Know About: 

• We care about our People and Planetand have challenged ourselves with stretch goals aroundourkey priorities 

• Wecare about our communities, andplay our part to make a difference – from charitable donations to hitting the streets together to build parks,giving back to the community is part of our culture and who we are 

• Engagement with a variety of Business Resource Groups, which can provide volunteer opportunities, leadership experience, and networking through the organization 

• Ability to grow and develop your career centered around our First Choice Learning opportunities 

• Access to cool brand clothing and swag, top eventsand, of course...free beer and beverages! 

• Work within a fast paced and innovative company, meeting passionate colleagues and partners with diverse backgrounds and experiences 

• Industry/Molson Knowledge, as well as Brewery/Product Knowledge 

Job Posting Salary Range: (Canada/B.C.) $42,700 - $61,400 

Overview

Overview