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Customer Experience Associate Full-time Job

Scotiabank

Customer Service   Parksville
Job Details

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

  • Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
  • Processing day to day transactions
  • Nurturing rich, long-standing relationships
  • Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
  • Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

  • Build strong customer relationships and deliver excellent customer service
  • Uncover and solve customers’ needs
  • Explain complicated concepts simply
  • Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
  • Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

  • Have proven customer service skills through work or community involvement
  • Are willing to assist in a professional, friendly and efficient manner
  • Are available to work a flexible schedule
  • Are comfortable in simple sales situations
  • Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

  • The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
  • A rewarding career path with diverse opportunities for professional development
  • Internal training to support your career growth and enhance your skills
  • An organization committed to making a difference in our communities – for you and our customers
  • You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
  • A competitive compensation and benefits package

Customer Experience Associate

Scotiabank
Parksville - 87.38km
  Customer Service Full-time
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them...
Learn More
Jan 16th, 2025 at 14:52

Unit supervisor - food services Full-time Job

Restaurants McDonald

Tourism & Restaurants   Parksville
Job Details

Overview

Languages

English

Education

  • Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

On site

 Work must be completed at the physical location. There is no option to work remotely.

Work site environment

  • Noisy
  • Hot

Work setting

  • On-site customer service
  • Restaurant

Responsibilities

Tasks

  • Establish methods to meet work schedules
  • Supervise and co-ordinate activities of staff who prepare and portion food
  • Train staff in job duties, sanitation and safety procedures
  • Estimate ingredient and supplies required for meal preparation
  • Ensure that food and service meet quality control standards
  • Address customers' complaints or concerns
  • Maintain records of stock, repairs, sales and wastage
  • Prepare and submit reports

Supervision

  • 3-4 people
  • Kitchen and food service helpers

Additional information

Work conditions and physical capabilities

  • Fast-paced environment
  • Work under pressure
  • Standing for extended periods

Personal suitability

  • Client focus
  • Efficient interpersonal skills
  • Flexibility
  • Team player

Benefits

Financial benefits

  • Group insurance benefits

Other benefits

  • Other benefits

 

How to apply

By phone

250-248-8885 Between 08:00 a.m. and 06:00 p.m.

By mail

310 West Island HighwayParksville, BCV9P 1K8

In person

310 West Island HighwayParksville, BCV9P 1K8Between 08:00 a.m. and 06:00 p.m.

 

This job posting includes screening questions. Please answer the following questions when applying:

  • Are you available for shift or on-call work?
  • Are you available for the advertised start date?
  • Are you currently a student?
  • Are you currently legally able to work in Canada?
  • Are you willing to relocate for this position?
  • Do you currently reside in proximity to the advertised location?
  • Do you have previous experience in this field of employment?
  • What is the highest level of study you have completed?

Unit supervisor - food services

Restaurants McDonald
Parksville - 87.38km
  Tourism & Restaurants Full-time
  20
Overview Languages English Education Secondary (high) school graduation certificate Experience 1 year to less than 2 years On site  Work must be completed at the physical location....
Learn More
Dec 19th, 2024 at 12:40

Food counter attendant Full-time Job

Bayside Inn & Pub Ltd

Tourism & Restaurants   Parksville
Job Details

Overview

Languages

English

Education

  • Secondary (high) school graduation certificate

Experience

7 months to less than 1 year

On site

 Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

  • Bring clean dishes, flatware and other items to serving areas and set tables
  • Clean and sanitize items such as dishwasher mats, carts and waste disposal units
  • Clear and clean tables, trays and chairs
  • Operate dishwashers to wash dishes, glassware and flatware
  • Replenish condiments and other supplies at tables and serving areas
  • Package take-out food
  • Portion and wrap foods
  • Prepare, heat and finish simple food items
  • Serve customers at counters or buffet tables
  • Stock refrigerators and salad bars
  • Take customers' orders
  • Remove kitchen garbage and trash
  • Wash, peel and cut vegetables and fruit

 

How to apply

By email

bay_sideinn@outlook.com

 

This job posting includes screening questions. Please answer the following questions when applying:

  • Are you currently legally able to work in Canada?
  • Are you willing to relocate for this position?
  • Do you have previous experience in this field of employment?

Food counter attendant

Bayside Inn & Pub Ltd
Parksville - 87.38km
  Tourism & Restaurants Full-time
  17.60
Overview Languages English Education Secondary (high) school graduation certificate Experience 7 months to less than 1 year On site  Work must be completed at the physical location...
Learn More
Oct 24th, 2024 at 17:11

Customer Service Representative Full-time Job

BMO CANADA

Customer Service   Parksville
Job Details

Application Deadline:

09/07/2024

Address:

826 Island Highway West

Job Family Group:

Retail Banking Sales & Service

 

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

  • Identifies customer needs and initiates referrals to BMO colleagues.
  • Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
  • Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
  • Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
  • Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
  • Contributes to meeting branch business results and the customer experience.
  • Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
  • Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
  • Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
  • Acts as a key member of a collaborative and versatile branch and market team.
  • Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
  • Organizes work information to ensure accuracy and completeness.
  • Takes the initiative to find creative approaches that make each customer’s experience feel personal.
  • Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
  • Contributes to business results and the overall experience delivered in the branch.
  • May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
  • Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
  • Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
  • Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
  • Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
  • Complies with legal and regulatory requirements for the jurisdiction.
  • Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
  • Completes standardized tasks under supervision.
  • Performs initial problem solving within given rules/limits & escalates when required.
  • Broader work or accountabilities may be assigned as needed.

    Qualifications:

  • No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
  • High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
  • Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
  • Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
  • Projects a professional presence.
  • Basic knowledge of specialized sales and business banking solutions to refer to specialists.
  • Passionate commitment to helping customers.
  • A focus on delivering a personal experience to customers.
  • Resourceful self-starter with courage and confidence to approach customers.
  • Readiness to collaborate and work in different capacities as part of a team.
  • Strong interpersonal skills, including the ability to build rapport and connections with customers.
  • An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
  • Basic knowledge learned on the job.
  • Verbal & written communication skills - Basic (in business environment).
  • Organization skills - Basic (in business environment).
  • Collaboration & team skills - Basic (in business environment).

 

Salary:

$33,850.00 - $43,500.00

Customer Service Representative

BMO CANADA
Parksville - 87.38km
  Customer Service Full-time
Application Deadline: 09/07/2024 Address: 826 Island Highway West Job Family Group: Retail Banking Sales & Service   Delivers exceptional service to BMO customers and prospects...
Learn More
Aug 8th, 2024 at 16:00

Customer Experience Associate- Full-time Job

Scotiabank

Customer Service   Parksville
Job Details

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

  • Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
  • Processing day to day transactions
  • Nurturing rich, long-standing relationships
  • Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
  • Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

 

Is this role right for you?  In this role you will:

  • Build strong customer relationships and deliver excellent customer service
  • Uncover and solve customers’ needs
  • Explain complicated concepts simply
  • Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
  • Demonstrate an eagerness to learn and determination to succeed

 

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

  • Have proven customer service skills through work or community involvement
  • Are willing to assist in a professional, friendly and efficient manner
  • Are available to work a flexible schedule
  • Are comfortable in simple sales situations
  • Have strong technical skills and the ability to promote digital and self-service banking options to our customers

 

What’s in it for you?

  • The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
  • A rewarding career path with diverse opportunities for professional development
  • Internal training to support your career growth and enhance your skills
  • An organization committed to making a difference in our communities – for you and our customers
  • You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
  • A competitive compensation and benefits package

Customer Experience Associate-

Scotiabank
Parksville - 87.38km
  Customer Service Full-time
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them...
Learn More
Feb 5th, 2024 at 14:16

Microsoft 365 Solutions Lead Full-time Job

BC Pension Corporation (Victoria) Pension Administrators

IT & Telecoms   Victoria
Job Details

Reports to: Assistant Director, IT Modern Workplace Solutions

Union/Excluded: Excluded

Security Screening: Required

Open until filled

Additional Info: An eligibility list to fill future vacancies may be established. Testing may be required. Lesser qualified applicants may be appointed at a lower level.  

We are seeking a Microsoft 365 Solutions Lead to join our team inVICTORIA, British Columbia, Canada.  

Are you a senior technology leader who is ready to make a measurable impact? This is an opportunity to influence the way BC Pension Corporation collaborates, communicates, and delivers services. As our expert in the Microsoft 365 ecosystem, you will lead the design and delivery of solutions that drive productivity, automation, and innovation across the corporation.

You will work with Power Platform, SharePoint, Teams, and other Microsoft 365 tools to create solutions that simplify complex challenges and unlock new capabilities. In addition to being a hands-on technical lead, you will mentor and guide other professionals, set technical standards, and take the lead on projects where your expertise will shape outcomes.

You will have opportunities to explore and deliver solutions using other leading SaaS and COTS applications, expanding your technical breadth and influence beyond Microsoft 365.

This role is ideal for someone who thrives on innovation, enjoys solving problems, and wants to see their work deliver tangible results. At BC Pension Corporation, you will have the resources, support, and visibility to make a difference in how technology serves our members and stakeholders.

 

Hybrid Work Model  

This position is located in our Victoria, BC office. You will have the flexibility to work part of the time on-campus and part of the time off-campus. The requirement for in-office presence is a minimum of 40% of your schedule in a month. Additional requirements are determined by the role functions and operational needs of each business area.   
 

About the Team

The Information Technology Service Operations branch (ITSO) provides IT services to BC Pension Corporation, specifically design, delivery, operations and support of Modern Workplace Solutions (business solutions based on SaaS and COTS Applications), IT Infrastructure (server-side and endpoint compute, storageand networking, both on premise and cloud), and IT Operations (ITIL aligned services, such as Service Desk, End User Support, Incident and Change Management, etc.).

Responsibilities

  • Overall accountability for design, standards, best practices, and ongoing technical soundness of M365 solutions implemented within BC Pension corporation.
  • Oversees the development and evolution of SaaS/COTS (e.g. M365) application configuration, automation methodologies, and associated technical standards, and has sign-off on all new system designs to be deployed and used by in the Corporation. This includes responsibility for ensuring alignment with enterprise-wide architecture, technologies, policies, and standards.
  • Develops and maintains multi-year M365 service and application roadmaps, plans and strategies, within the context of approved over-arching architectures.
  • Develops and maintains relationships with key business partners, identifies opportunities to leverage M365 capabilities and evangelizes the technologies to maximize the value from the M365 ecosystem.
  • Organizes, oversees, and manages problem resolution and preventative maintenance of SaaS/COTS solutions, their configurations, and automations.
  • Designs, develops, and tests application solutions to ensure specific design requirements are adhered to and meet functional and non-functional specifications.
  • Researches and evaluates all facets of new M365 services and applications, technologies, product effectiveness, potential obsolescence, and pilots' cloud-based services.
  • Leads the evaluation, cost-benefit analysis, and implementation of new M365 services, applications, and automation tools.
  • Provides direction, technical expertise and advice to systems professionals supporting Dataverse databases and applications.
  • Defines and documents M365 technical standards and tools used to develop SaaS/COTS services and automations.
  • Provides advice to executives on alternatives and solutions, product evaluation, risk assessment and cost benefit analysis of existing and future SaaS/COTS (e.g. M365) information technology.
  • Leads technical projects and assigns technical resources for upgrades to M365 and other SaaS/COTS solutions and existing services.
  • Troubleshoot and resolve development-related issues in SaaS/COTS (e.g. M365) solutions, ensuring scalability and maintainability.
  • Defines, identifies, estimates, and schedules project activities, gains consensus and commitment from all groups and management to implement best technical solution across the M365 tenant.
  • Oversees, monitors, and controls project processes and resource usage, ensuring completion of all project tasks and identifies reusable systems components for other Information Technology Services (ITS) staff.  
  • Maintains expert level knowledge of M365 products, capabilities, and best practices in the areas of SharePoint Online, Power Platform, Teams, and other SaaS/COTS products at BC Pension Corporation.  

Qualifications

Must have

  • Degree in Computer Science and six years of experience working with applications in a complex IT environment. An equivalent combination of education, training and experience may be considered.
  • A minimum of five years of dedicated experience designing, building, and implementing M365 SharePoint Online, Power Platform, and Teams solutions.  
  • A minimum of three years of experience leading teams and large enterprise projects.  
  • Experience with at least two of the following: PowerShell, JavaScript, Python, CSS, SASS.
  • Experience in architectural and database engineering, specifically with cloud-based storage and Dataverse database solutions.  

 

Nice to have:

  • Three years of experience as a Microsoft 365 tenant administrator is preferred.

 

Knowledge, Skills and Abilities

  • Comprehensive and enterprise-level knowledge in all aspects of Power Platform solution development, governance, and administration.
  • Expert-level knowledge of M365 solution architecture, including across platforms and services.
  • Proven expertise in implementing Identity Access Management (IAM) across the M365 suite and related enterprise systems.
  • Knowledge of all aspects of SharePoint Online application development using a System Development Life Cycle (SDLC) and modern Software Engineering practices.
  • Knowledge of both on-premises and cloud-based enterprise architecture.
  • Knowledge of Service Oriented Architecture design, configuration, and implementation.
  • Knowledge of project management methodologies and IT change management processes.
  • Knowledge of Sass for writing maintainable and scalable CSS, enhancing the development process of M365 applications.
  • Advance automation and orchestration expertise using PowerShell, APIs, and integration frameworks at enterprise scale.
  • Expertise in developing dynamic and interactive web applications using JavaScript, including client-side scripting for SharePoint Framework (SPFx) and Teams.
  • Ability to use Python for backend development, data analysis, and automation tasks within the M365 ecosystem.
  • Advanced skills in styling and designing web applications using CSS, ensuring responsive and visually appealing user interfaces.
  • Ability to provide leadership and mentorship to technical staff and teams.  
  • Ability to lead large technical projects.
  • Ability to establish, maintain and promote effective relationships with a variety of groups or individuals.

 

Application requirements

Cover letter: Please do not submit a cover letter; it will not be reviewed.

Resume: A resume is required as part of your application. Ensure your resume includes your education, the start and end dates (month and year) of your employment, and any relevant information that relate to the job requirements.

Questionnaire: As part of the application process, you will be prompted to complete an online questionnaire to demonstrate how you meet the job requirements. Responses will be used to shortlist applicants against the job requirements. Please allow approximately 10 minutes to complete this questionnaire.

Applications will be accepted until 11:59 pm PST on the closing date. Late applications will not be considered.

Microsoft 365 Solutions Lead

BC Pension Corporation (Victoria) Pension Administrators
Victoria - 91.63km
  IT & Telecoms Full-time
  88,700.23  -  125,700.07
Reports to: Assistant Director, IT Modern Workplace Solutions Union/Excluded: Excluded Security Screening: Required Open until filled Additional Info: An eligibility list to fill f...
Learn More
Oct 28th, 2025 at 13:31

End User IT Services Lead Full-time Job

BC Pension Corporation (Victoria) Pension Administrators

IT & Telecoms   Victoria
Job Details

Reports to: Assistant Director, IT Hybrid Infrastructure and Operations

Union/Excluded: Excluded

Security Screening: Required 

Additional Info: An eligibility list to fill future vacancies may be established. Testing may be required. Lesser qualified applicants may be appointed at a lower level. 

 

We are seeking an End User IT Services Lead to join our team in VICTORIA, British Columbia, Canada. 

Are you a dynamic IT leader with a passion for delivering exceptional end-user technology experiences?

Both strategic and hands-on, this role will lead the design, deployment, and lifecycle management of all end-user computing services, including desktops, laptops, mobile devices, virtual desktop infrastructure (VDI), meeting room AV solutions, and associated operating systems, software, and security solutions.

You will be the go-to expert for endpoint technologies, leveraging platforms like Microsoft Azure, Microsoft 365, and traditional infrastructure to create a modern, efficient, and secure digital environment. Collaborating with IT leadership, business units, and external partners, you will ensure our teams have the tools they need to thrive, today and tomorrow.

If you're a strategic IT leader, with strong technical and communication abilities and a client-focused mindset, this is your opportunity to make a meaningful impact. Submit your application today!

Hybrid Work Model 

This position is located in our Victoria, BC office. You will have the flexibility to work part of the time on-campus and part of the time off-campus. The requirement for on-campus presence is a minimum of 40% of your schedule in a month. 

Additional requirements are determined by the role functions and operational needs of each business area.  

About the Team

The Information Technology Service Operations branch (ITSO) provides IT services to BC Pension Corporation, specifically design, delivery, operations and support of Modern Workplace Solutions (business solutions based on SaaS and COTS Applications), IT Infrastructure (server-side and endpoint compute, storageand networking, both on premise and cloud), and IT Operations (ITIL aligned services, such as Service Desk, End User Support, Incident and Change Management, etc.).

Responsibilities

  • Designs, implements, and manages reliable, secure, scalable, and cost-effective endpoint computing solutions using Microsoft 365, Azure Cloud, and related technologies that are aligned with business needs.
  • Translates business requirements into technical specifications, policies, and procedures to support effective endpoint computing solution development and operational management. 
  • Leads the development and analysis of metrics from various infrastructure layers to support infrastructure capacity and redundancy planning, performance tuning and defect resolution.
  • Evaluates overall IT hybrid infrastructure capacity availability and usage in order to ensure optimum and cost effective system performance across all domains of computing, networking and storage to ensure expenditures are in line with set business goals and plans.
  • Advises senior management on alternative solutions, risk assessments, and cost-benefit analyses of current and future solutions.
  • Oversees the execution and deployment of endpoint computing solutions, ensuring alignment with strategic plans. 
  • Leads cross-functional project teams to deliver complex IT initiatives and projects in accordance with project management standards. 
  • Supervises staff, manages performance, and supports professional development and HR processes. 
  • Collaborates with the BC Pension security team to define and implement best practices related to endpoint computing solution design and management.

Qualifications

Must have

  • Bachelor’s degree in Technology, Engineering, Computer Science, or related discipline and five years of related experience.
  • A minimum of four years of experience supervising staff, including assigning work, managing performance, approving leave, initiating disciplinary actions, and setting team goals.
  • A minimum of five years of recent experience in endpoint / end-user computing solutions design, delivery, and management.
  • A minimum of five years of relevant experience in on-premise infrastructure management in a Windows or UNIX environment (e.g. servers and applications, Exchange, etc.), including upgrades and change planning (e.g. coordination of changes, process improvement, technical documentation) and providing higher tier (2+) support and troubleshooting of issues.
  • A minimum of three years of current (within the last five years) expert knowledge and experience in managing a variety of Microsoft cloud technologies including, but not limited to Microsoft 365, Azure AD and synchronization with Active Directory, Entra ID, administration of user services on Exchange Online, MS Teams, Microsoft Endpoint Manager (Intune), Autopilot and other services, including providing higher tier (2+)support and troubleshooting of issues.
  • An equivalent combination of education, training and experience may be considered.

Nice to have

Preference may be given to candidates with the following experience:

  • Microsoft Endpoint Manager (Intune) for iOS, Android, and Hybrid joined Windows 11 devices.
  • Managing and configurating Microsoft Teams, including voice services, copilot and other features.
  • Managing and maintaining a hybrid infrastructure between on-premises and cloud (e.g. Entra ID and Azure Active Directory, Hybrid Exchange, VDI, etc.).
  • Automating system administration using scripting/PowerShell
  • IAC using Terraform/Terraspace and Github
  • Windows Always On VPN
  • Working with a variety of vendors and third parties.
  • Supervisory experience in a union environment.

Knowledge, Skills and Abilities

  • Working knowledge of computing, networking, storage technologies, including cloud computing infrastructure (in particular Microsoft Azure platform).
  • Strong skills in system design, planning, implementation, and documentation.
  • Ability to successfully manage multiple assignments at once.
  • Strong knowledge of information security best practices for end point devices.
  • Knowledge of ITIL processes and tools.
  • Relevant technical certifications (e.g., Microsoft, Apple, CompTIA, or ITIL) are advantageous.
  • Excellent customer service, listening, and communications skills with a client service focus.
  • Strong technical writing and documentation skills.

Application requirements 

Cover letter: Please do not submit a cover letter; it will not be reviewed.

Resume: A resume is required as part of your application. Ensure your resume includes your education, the start and end dates (month and year) of your employment, and any relevant information that relate to the job requirements.

Questionnaire: As part of the application process, you will be prompted to complete an online questionnaire to demonstrate how you meet the job requirements. Responses will be used to shortlist applicants against the job requirements. Please allow approximately 15 minutes to complete this questionnaire.

Applications will be accepted until 11:59 pm PST on the closing date. Late applications will not be considered.

End User IT Services Lead

BC Pension Corporation (Victoria) Pension Administrators
Victoria - 91.63km
  IT & Telecoms Full-time
  88,700.23  -  125,700.07
Reports to: Assistant Director, IT Hybrid Infrastructure and Operations Union/Excluded: Excluded Security Screening: Required  Additional Info: An eligibility list to fill future v...
Learn More
Oct 28th, 2025 at 13:25

Senior Financial Analyst - Financial Services Temporary Job

BC Pension Corporation (Victoria) Pension Administrators

Financial Services   Victoria
Job Details

Classification: Financial Officer R21

Reports to: Senior Plan Reporting and Insights Specialist

Union/Excluded: BCGEU

Security Screening: Required 

Job Type: Temporary full time for 1 year 

Additional Info: An eligibility list to fill future vacancies may be established. Testing may be required. Lesser qualified applicants may be appointed at a lower level. This temporary opportunity may be extended or made regular.

We are seeking a Senior Financial Analyst - Financial Services to join our team in VICTORIA, British Columbia, Canada. 

As a Senior Financial Analyst - Financial Services you will be a part of a high functioning team of finance professionals. You will be engaged in fast paced, challenging, and exciting work.  

You will apply your knowledge and understanding of accounting standards and pension plan rules to your analysis and reviews.

This role requires a detailed individual who is committed to working collaboratively with various internal client groups, auditors and external subject matter experts to ensure accurate and effective production of reports and dashboards, such as year-end audited financial statements, pension plan annual reports and quarterly financial report summaries. 

This is an exciting opportunity for someone looking to expand their financial analysis skills and gain experience in various financial topics. We want to hear from you!

 

Hybrid Work Model 

This position is located in our Victoria, BC office. You will have the flexibility to work part of the time on-campus and part of the time off-campus. The requirement for on-campus presence is a minimum of 40% of your schedule in a month. Additional requirements are determined by the role functions and operational needs of each business area. 

About the Team

The Financial Services Branch provides a wide range of financial services to the corporation and pension plan boards. Services include treasury, accounts payable, general accounting and financial reporting. Financial Services are comprised of two departments Finance Operations and Plan Financial Reporting.
The Finance Operations team processes all vendor invoices and staff expense claims, performs cash management for the organization and pension plans, and financial reconciliations.
The Plan Financial Reporting team supports all the plan boards and committees by preparing a variety of financial reports and audited financial statements, as well as other financial analysis and insights.

Responsibilities

  • Consolidates and manages the financial, plan membership and investment content for plan annual reports. quarterly reports and regulatory filings with BC Financial Services Authority for the five different pension plans.
  • Develops and maintains financial reports and dashboards to track and monitor pension plan investments, contributions, benefits, expenditures, and budgets, for each of the pension plan board of trustees. Ensures accuracy of information and identifies and resolves variances.
  • Conducts reviews of a variety of products, created and managed by other departments in the Pension Corporation, for financial and/or plan membership information. Quality control review for accuracy of information, correcting any errors and recommending changes to product creator.
  • Supervises staff, conducts performance appraisals, provides performance feedback, and provides employee development guidance/opportunities.
  • Participates in projects and identifies and recommends system changes resulting from pension legislation, CRA legislation, policies, procedures, financial control, and accounting requirement changes.
  • Monitors operations, reports, and dashboards for adherence to financial policies and to assess the effectiveness of internal controls.
  • Assist in development and analysis of Inflation Adjustment Account forecast and sensitivity model used by the pension plan board to monitor funding of the account.
  • Exercises financial control over payments and transfers to/from the pension trust funds.
  • Participates in the design and development of work unit procedures and policies.

Qualifications

Must have

  • Post - secondary degree in accounting or equivalent; or enrolled, or fully eligible for, enrollment in the CPA Professional Education Program.
  • Minimum of three years of recent financial officer, accountant or audit experience involved in the preparation, review and analysis of financial statements.
  • Minimum of three years of recent experience developing and using computerized spreadsheets in Excel.
  • Experience developing financial reports.
  • Experience with complex computerized general ledger financial systems.
  • One year of experience coaching, providing support and/or mentoring.
  • An equivalent combination of education, training and experience may be considered. 

 

Nice to have

  • Supervisory experience in a union environment is preferred
  • Experience with data visualization applications is preferred.
  • Experience working with Oracle Fusion is preferred 

 

 

Knowledge, Skills and Abilities

  • Current knowledge of Generally Accepted Accounting Principles and auditing standards and financial controls.
  • Strong verbal and written communication skills; able to translate complex financial matters into plain language key points verbally and using written reports, graphs, and formal presentations suitable for board level audiences.
  • Analytical, problem identification and problem-solving abilities, including strong financial analysis abilities.
  • Ability to develop complex computerized spreadsheets for analysis and reporting.
  • Current knowledge of the Income Tax Act as it relates to registered pension plans.
  • Knowledge of pension plan accounting standards and pension regulations preferred.
  • Knowledge of the application of financial management principles and practices and financial risk and control principles in a multi-user computerized financial systems environment.
  • Ability to schedule and assign work, set standards and priorities, resolve operating problems, train staff and assess performance.
  • Ability to work in a team environment and foster effective working relationships with colleagues and clients.

 

Application requirements 

Cover letter: Please do not submit a cover letter; it will not be reviewed.

Resume: A resume is required as part of your application. Ensure your resume includes your education, the start and end dates (month and year) of your employment, and any relevant information that relate to the job requirements.

Questionnaire: As part of the application process, you will be prompted to complete an online questionnaire to demonstrate how you meet the job requirements. Responses will be used to shortlist applicants against the job requirements. Please allow approximately 15 minutes to complete this questionnaire.

Applications will be accepted until 11:59 pm PST on the closing date. Late applications will not be considered.

Senior Financial Analyst - Financial Services

BC Pension Corporation (Victoria) Pension Administrators
Victoria - 91.63km
  Financial Services Temporary
  69,760.70  -  79,322.69
Classification: Financial Officer R21 Reports to: Senior Plan Reporting and Insights Specialist Union/Excluded: BCGEU Security Screening: Required  Job Type: Temporary full time fo...
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Oct 28th, 2025 at 13:23

Senior Planning and Performance Advisor Full-time Job

BC Pension Corporation (Victoria) Pension Administrators

Administrative Jobs   Victoria
Job Details

Union/Excluded: Excluded
Security Screening: Required
Additional Info: An eligibility list to fill future vacancies may be established. 

We are seeking a Senior Planning and Performance Advisor to join our team in VICTORIA, British Columbia, Canada. 

The Senior Planning and Performance Advisor supports the achievement of the strategic vision for corporate planning and analysis within the corporation and implements measurements and reporting mechanisms to demonstrate the corporation’s achievement of its mandate and to ensure reliable program accountability.

This role requires a highly organized individual and client-focused individual with strong analytical and problem-solving skills to apply effective judgment and manage multiple priorities in a constantly changing environment. 

Hybrid Work Model 

This position is located in our Victoria, BC office. You will have the opportunity to work part of the time on-campus and part of the time off-campus. Guidelines and requirements for in-office presence are determined by operational need and vary according to the unique needs of each business area.  

About the Team

The Corporate Planning & Analysis branch delivers a wide range of services from strategic planning and corporate performance, enterprise risk management and financial analysis. We enable the corporation to function effectively and deliver its services at good value. Strategic Planning and Corporate performance - We coordinate, communicate, and execute the strategic plan and supporting plans and initiatives and report on our performance to those plans.Financial Analysis - Financial analysis includes financial reporting, budgeting, and analysis services to internal and external clients. Enterprise Risk Management - We ensure the corporation manages its key business risks and opportunities. We also ensure business continuity plans are in place so the corporation can provide service during irregular operational times, and we coordinate incident and crisis response.

 

Responsibilities

  • Develops a comprehensive business planning program in alignment with strategic priorities and their associated deliverables and translates those priorities into key actions and measures that move the corporation forward in achieving its strategic plans.
  • Guides and supports the alignment of an integrated business planning culture across the corporation.
  • Manages and advises the provision of assistance and consultation to executive, management and staff in planning, budgeting, forecasting, performance management, and business case development.
  • Ensures the preparation of strategic plans, business plans, program business cases, performance measures and targets, budgets, monthly and quarterly performance and financial analysis.
  • Works with executive, management, and staff to develop and maintain deliverables, including data analysis, business cases, feasibility studies, cost/benefit analysis, business and financial models, budgets and forecasts, alternative analysis modeling, work planning, allocation of funds, and enable the identification of individual contributions toward corporate goals.
  • Assists with business continuity plans for validation and quality assurance purposes, and integration into enterprise-wide plans.
  • Assists with business continuity and disaster recovery exercises to verify critical system restoration and validate recovery procedures.
  • Ensures effective communication and develops content for a wide range of documents and reports for presentation to executive, management, staff, and other key stakeholders.
  • Leads the preparation of executive and board briefing materials for budgets, forecasting, performance, and business cases.
  • Ensures that managers receive financial and performance reports monthly and quarterly.
  • Supervises staff including assignment of work, development and evaluation of performance plans, approval of leave, and responds to potential disciplinary processes.
  • Undertakes or oversees a variety of corporate initiatives relating to planning, budgeting, forecasting, financial analysis, and performance management.

Qualifications

Must have

  • Degree in related discipline, such as Bachelor of Commerce or equivalent.
  • Three years of experience in corporate planning, performance measurement, budgeting and financial management.  
  • Experience developing business plans, key performance measures, and presenting on performance. 
  • Experience preparing and presenting materials for delivery to an executive and management-level audience.
  • Experience analyzing data and generating reports to enable structured decision-making.
  • Experience in leading, coaching, providing support and/or mentoring.
  • An equivalent combination of education, training and relevant experience may be considered.

Nice to have:

  • Master’s degree in business administration or equivalent graduate program is preferred.
  • Experience using Oracle Fusion is preferred.
  • Experience supervising staff, including developing performance plans, conducting regular check-ins and setting priorities is preferred.

     

Knowledge, Skills and Abilities

  • Strong analytical skills and proven ability to help people understand complex data.
  • Ability to apply effective judgment and excellent organizational skills in managing multiple priorities in a constantly changing environment.
  • Forward thinking, problem identification and problem-solving abilities, including strong financial analysis abilities; ability to apply sound judgment in relation to corporate, branch and team goals and objectives; ability to develop complex computerized spreadsheets for analysis and reporting.
  • Demonstrate a client-service approach with all internal and external clients.
  • Planning and organizational ability; must be able to plan work and resources for multiple operational and other projects with tight, often conflicting time- frames and to adjust to quickly changing priorities.
  • Demonstrated leadership skills with an ability to motivate and influence others and work in a changing environment.
  • A strong communicator, negotiator and facilitator, you build relationships with internal stakeholders to enable highly integrated planning across divisions.

 

Application requirements 

Cover letter: Required. Applications without a cover letter will not be accepted.

Resume: A resume is required as part of your application. Ensure your resume includes your education, the start and end dates (month and year) of your employment, and any relevant information that relate to the job requirements.

 

Applications will be accepted until 11:59 pm PST on the closing date. Late applications will not be considered.

Diversity & Inclusion 

BC Pension Corporation is an equal opportunity employer committed to establishing an inclusive, equitable, and accessible environment for all. All qualified applicants will receive consideration for employment without regard to race, national origin, age, religion, disability, sexual orientation, gender identity or expression, marital status or any other basis protected by applicable law.   

Senior Planning and Performance Advisor

BC Pension Corporation (Victoria) Pension Administrators
Victoria - 91.63km
  Administrative Jobs Full-time
  88,700.23  -  125,700.07
Union/Excluded: Excluded Security Screening: Required Additional Info: An eligibility list to fill future vacancies may be established.  We are seeking a Senior Planning and Perfor...
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Oct 28th, 2025 at 13:19

Talent Program & Project Coordinator Co-op Full-time Job

BC Pension Corporation (Victoria) Pension Administrators

Management   Victoria
Job Details

Open to students registered in a recognized co-op program only.  

  • Duration: January 2026 until April 2026 or August 2026 (4 months with opportunity to be extended for an additional 4-month term upon mutual agreement) 

  • Location: Victoria (our office is situated on the Selkirk Waterfront on the Gorge Inlet. Enjoy stunning views of downtown Victoria and the Olympic mountains and take advantage of the nearby Galloping Goose Regional Trail for walking and biking). 

  • Salary: - $1,873.69 bi-weekly – Grid 6, Step 3 (for students working towards a diploma or bachelor's degree) or $2,200.99 bi-weekly – Grid 12, Step 3 (for students working towards a post-graduate degree). 

  • Grant: As part of our inVESTED scholarship program, you may be eligible for reimbursement up to a maximum of$1,000 per four-month work termto cover the cost of co-op work term tuition fees. 

  • Hybrid Work Model: Employees are supported to work part of their time from home and part of their time on campus to encourage flexibility, performance, and connection. 

  • Skills for Success Program: Engage with other co-op students in a monthly virtual event designed to build connection and community while developing skills to support your success. 

  • LinkedIn Learning: During your time working here, you will have 24/7 unlimited access to over 16,000 online courses to help support your personal, educational, and professional goals. 

  • Team: The Performance and Talent Development teams’ priority is enabling employees to thrive by connecting them to our purpose and supporting them in their roles through effective corporate learning, training and development, performance enablement and recognition, operational excellence, leadership, and employee engagement programs and services.  

About the Team

The Performance and Talent Development Branch is a strategic business partner responsible for organizational performance enablement and talent development strategies, programs, and services to support our ability to attract, retain, develop, and engage a high performing workforce and deliver on an exceptional employee experience. Our branch exists to elevate individual and organizational performance through our insights gathering and analysis, strategic workforce planning, leadership development, recognition, and learning initiatives.

Responsibilities

Job Responsibilities 

As part of the Performance and Talent Development team, this co-op role will support various aspects of project and program coordination across our People and Culture division for organizational engagement events, projects, and programs impacting all Corporation employees. 

This is a unique opportunity to learn more about performance and talent development projects and programs, and to gain experience planning and coordinating events for a large organization. 

  

Learning Outcomes

The successful candidate can expect to gain experience in the following areas: 

  • Planning and coordinating events for a large organization

  • Researching and piloting/testing productivity tools within the M365 stack of technologies

  • Creating and reviewing documentation and communication for a broad audience

  • Creating professional presentations

  • Conducting research in support of the development of culture and employee engagement projects and events

  • Performing program evaluation and data analysis

  • Evaluating and testing enhancements for improving records management

  • Project and program planning, timelines, deliverables, budget approvals, cost tracking, facilities arrangements, liaising with other project participants, and preparing briefing notes

Qualifications

Requirements 

This opportunity is available to 3rd or 4th year students working towards a diploma or bachelor’s degree in communications, marketing, business administration or event management, or related fields. 

Knowledge, skills and/or experience in the following areas would be an asset: 

  • Skilled in using Outlook, PowerPoint, Excel, Word, and other Microsoft 365 applications  

  • Interest in project and program management coordination  

  • Strong communication skills 

  • Ability to work independently and as part of a team 

  • Detail-oriented with an interest in evaluation methodologies, data analysis, and generating insights 

  • Aptitude for gathering requirements 

  • Critical thinking skills  

As part of your application, please upload the following documents: 

  • Cover Letter 

  • Resume 

  • Transcripts (unofficial transcripts are accepted) 

 

Diversity & Inclusion

BC Pension Corporation is an equal opportunity employer committed to establishing an inclusive, equitable, and accessible environment for all. All qualified applicants will receive consideration for employment without regard to race, national origin, age, religion, disability, sexual orientation, gender identity or expression, marital status or any other basis protected by applicable law. 

We are committed to ensuring that reasonable accommodations are made available to persons with disabilities during the recruitment, assessment and selection processes and will provide reasonable accommodation upon request. If you require assistance or accommodation due to a disability, please email us at co-op@pensionsbc.ca.

Talent Program & Project Coordinator Co-op

BC Pension Corporation (Victoria) Pension Administrators
Victoria - 91.63km
  Management Full-time
  4,061.16
Open to students registered in a recognized co-op program only.   Duration: January 2026 until April 2026 or August 2026 (4 months with opportunity to be extended for an additional...
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Oct 28th, 2025 at 13:15

Administration Clerk Full-time Job

BC Housing Management Commission (Burnaby) Public Housing Authority

Administrative Jobs   Victoria
Job Details

Reporting to the Regional Administrative Services Manager, the Administration Clerk performs a variety of administrative support duties for a regional office. He/She/They are responsible for duties that include reviewing and processing applications, responding to client enquiries, assisting with forms completion and public information sessions, processing rent receipts, work orders, procurement documents and accounts payable invoices, performing reception duties, and providing general clerical, data entry and document management support.

CANDIDATE PROFILE

The successful candidate will have the following:

EDUCATION & EXPERIENCE:

  • High school diploma and completion of post-secondary courses in office or business administration or other relevant discipline.
  • Sound office administration experience.
  • Or an equivalent combination of education, training, and experience acceptable to the employer. 

KNOWLEDGE, SKILLS AND ABILITIES:

  • Sound knowledge of office systems and procedures.
  • Some knowledge of accounting procedures.
  • Ability to learn, understand, and explain BC Housing program, policies, and services.
  • Ability to deal with the public, staff, and outside agencies in a courteous, professional, and tactful manner.
  • Ability to maintain a cash float and balance cash accurately.
  • Ability to type a minimum of 40 wpm.
  • Ability to search documents, databases, and the internet to resolve issues creatively and within established guidelines.
  • Ability to plan, multi-task, meet deadlines and adapt in a fast-paced environment.
  • Ability to exercise tact, diplomacy and good judgement when interacting with a broad range of partners and customers, including individuals of diverse social, educational, and cultural backgrounds.
  • Ability to plan and meet deadlines by effectively prioritizing actions to respond to numerous diverse and shifting challenges without compromising the quality of work.
  • Ability to work with accuracy and excellent attention to detail.
  • Excellent oral and written communication skills, with a solid command of English grammar, punctuation, and spelling.
  • Excellent interpersonal and conflict resolution skills.
  • Strong problem-solving skills.
  • Strong in computer applications, including MS Office (Word, Excel, PowerPoint, Outlook), with excellent mail merge document skills.

Administration Clerk

BC Housing Management Commission (Burnaby) Public Housing Authority
Victoria - 91.63km
  Administrative Jobs Full-time
  49,215.09  -  55,689.15
Reporting to the Regional Administrative Services Manager, the Administration Clerk performs a variety of administrative support duties for a regional office. He/She/They are respo...
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Oct 18th, 2025 at 14:31

Operations Supervisor Full-time Job

Day & Ross Inc.

Management   Victoria
Job Details

As the Operations Supervisor, you are responsible for supervising the operation of delivery of dedicated freight to meet contractual requirements in a 24-hour, Monday through Saturday service including daily dock operations, reverse dock operations, and on-site customer dock operations, drivers, fleet & fleet maintenance, and dispatch. 

How You’ll Help: 

  • Provide daily guidance and motivation to Dock Workers (employees and agency workers) and Drivers (company and broker drivers) to ensure achievement of operational objectives for the terminal.  
  • Escalates issues of individual poor performance, inappropriate behaviour, absenteeism, etc. to the Terminal Manager.  
  • Communicate monthly performance stats to the team to help measure, develop and improve operational performance. 
  • Maintain policies and procedures and ensure compliance with federal and provincial transportation, safety, and employment legislation. 
  • Ensure all incidents (personal injuries, transportation collisions, spills, near misses, etc.) are promptly reported, documented, an investigation is initiated and corrective/preventative measures are implemented. 
  • Hold effective, weekly tailgate meetings and ensure safety issues are addressed. 
  • Works with the team and others, internal and external to the terminal, to resolve roadblocks to achievement of daily operational objectives. 
  • Ensure the schedule for the terminal is followed.   
  • Work with the Terminal Manager to track monthly performance stats for the dock. 
  • Supervises a group of Drivers and Dock Workers, both employee and contractor/agency, directly and indirectly through Lead Hands. 
  • Other duties as required 

Your Skills and Experience: 

  • Post-secondary education, preferably in operations, logistics, or business 
  • An equivalent combination of education and experience may be considered 
  • Minimum of five years’ experience in the transportation industry 
  • Previous leadership experience and/or experience in the transportation industry are strong assets 
  • Strong leadership skills specifically the ability to motivate and drive engagement to achieve objectives, facilitate conflict resolution, and to provide training 
  • Advanced communication skills, particularly verbal 
  • Computer skills, including the use of MS Word, Excel & Outlook, and web based programs as well as RF scanners.  Experience using Truckmate, a strong asset 
  • Strong interpersonal skills including customer focus 
  • Results driven 
  • Appropriate sense of urgency 
  • Strong sense of safety; training and experience in similar safety sense environments a strong asset 
  • Knowledge of industry-related equipment, including forklifts, lift jacks, trailers, etc. a strong asset 
  • English, other languages an asset. 

Operations Supervisor

Day & Ross Inc.
Victoria - 91.63km
  Management Full-time
As the Operations Supervisor, you are responsible for supervising the operation of delivery of dedicated freight to meet contractual requirements in a 24-hour, Monday through Satur...
Learn More
Jun 23rd, 2025 at 14:24

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