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Summary of Position:

This person is responsible for the efficient management and productivity of the COWS store. This person is also accountable for the overall operation of the store as well as the motivating and maintaining of staff relations.

Duties Include (but are not limited to):

• Demonstrating COWS World Class Service
• Greeting and serving customers
• Being competent in all aspects of work done by sales people, scoopers, supervisors and assistant managers
• Completing payroll summaries
• Being aware and having a working understanding of company policies
• Being involved in the hiring process
• Carrying out employee and store evaluations
• Motivating employees
• Holding regular staff meetings
• Addressing employee and customer concerns
• Planning and conducting training sessions with assistant managers and supervisors
• Being responsible for ensuring the preparation and submission of financial reports on a timely basis
• Scheduling
• Ensuring bank deposits are completed and confirmed with a receipt from the bank

Qualifications:

• Is energized by customer interaction
• Has strong written and verbal communication skills
• Has the ability to build a positive relationship with customers and staff
• Has a competitive spirit and desire to sell
• Has efficient and creative problem solving skills
• Has proven leadership and organizational skills
• Has the ability to read and comprehend financial statements
• Has strong delegation skills
• Has a sense of humor and upbeat personality
• Has a basic knowledge of computer programs (Microsoft Word, Excel, Outlook)
• Previous sales or management experience an asset
• Has a team oriented personality
• Has a proven ability to work under pressure

Physical Requirements:

• Repetitive tasks, especially in the wrists
• Bending, lifting up to 30 lbs.
• Standing for the duration of the shift

Other Requirements:

• Reliable transportation
• Availability from mid-May to October (Seasonal) or Year Round, depending on location