All jobs within 200 km around Thetford-Mines

Department Overview

Helping is at the heart of everything we do at our contact centres, and we’re proud of the value that we can deliver 24-hours a day, 7-days a week for more than 27 million TD customers. At Fraud Loss Prevention, we are passionate in supporting and educating our customers to protect them from potential fraud. Alongside caring colleagues and supportive leaders, you’ll make a meaningful difference to our business, our customers, and our communities.

Job Details

What You’ll Do

As the voice of TD, you’ll be passionate about understanding our customers. Whether you’re assisting in-bound callers with account inquiries, or resolving an issue by providing advice and recommending a TD product or service, you’ll help us offer trusted support to our clients whenever they need it. You’ll consistently deliver legendary customer service by providing each caller with the right solutions to meet their unique banking needs.

As a valued member of our Contact Centre Team, you will:

• Make people’s day: consistently deliver an outstanding customer service experience by offering friendly support through your knowledge of TD products, services and solutions.
• Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.
• Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.
• Never stop learning: actively participate in ongoing training and coaching support to help you continue to grow and develop in your role.  

Where You’ll Work

After completing in-person training and onboarding sessions, you’ll work primarily offsite. Since most of your work activities can be performed independently, you’ll spend about 95% of your time at your secure, private workspace with a stable internet connection. Your remaining time will be spent at a TD location for in-person team events and experiences.  The hiring manager will provide more information about how this works for their team.

Job Requirements

What You Need to Succeed

We’re proud to work with a group of diverse colleagues. If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter.

• High School Diploma or equivalent

• Bilingual (French & English)

• Exceptional communication and listening skills and a curiosity to help customers meet their needs and resolve concerns. (Preference given to those with experience in financial or service industries.)

• Ability to de-escalate in stressful environments/situations with empathy, care and urgency

• Ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics.

• Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.).

• Flexibility, resiliency, and a positive attitude when responding to challenging situations.

• Ability to work both independently and as part of a team.

• Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices.

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular colleague development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion about helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding

We’re hosting in-person training and onboarding sessions at 7250 rue Mile End, Montreal for 10 weeks to ensure you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

National Occupation Classification (NOC) Code

14201 – Banking, insurance and other financial clerks (NOC)

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English & French because they will serve English-speaking clientele.

SECURITAS  is currently recruiting a security agent for a data center at the Technology Park, looking to work in an energetic environment, you have interpersonal skills, a sense of customer service and you are able to work in a team this role is for YOU.  Great opportunity for those starting out in the private security sector wanting to slowly familiarize themselves with the environment .

Security guard position to fill the following shift:

• Shift rotation, one week of day, evening and night shifts for a total of 40 hours. MANDATORY
• Weekly schedule provided 7 days in advance
• Monday to Friday
• Saturday and Sunday off
• The candidate must speak French 

Salary starts at  $26.94/H

Job Requirements:

• Valid security guard permit (BSP)
• Valid first aid certificate (CPR)
• Customer service skills
• Proactive, punctual and professional
• Ideally live in Quebec City and its surrounding areas

Main tasks to be accomplished:

• Patrolling (rounds)
• Do surveillance
• Report incidents
• Be alert to any potential hazards in the building and report them
• Satisfy customer requests

Securitas Canada subscribes to the principle of employment equity. We encourage people from the four designated groups – women, Indigenous communities, visible minorities and people with disabilities to apply.

Requirements:

Languages: Candidates must have knowledge of the English or French Language

Education: Candidates don’t need standard educational qualification such as degree, certificate or diploma
Experience: Candidates don’t need experience, training will be provided

Candidate Status:

• Canadian citizens and permanent or temporary foreign workers of Canada are eligible for this position
• International Candidates who don’t have a valid Canadian work permit also can apply

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details

By email
jdoucet@rene-st-cyr.com

By mail
3330, route 157
Notre-Dame-du-Mont-Carmel, QC
G0X 3J0

By fax
819-379-2203

The incumbent is responsible for carrying out daily operational tasks and activities to support the regional office.

Duties and Responsibilities (Tasks)
 

• See to the maintenance of office systems, including the computer network, telephones and voice mail.
• Lead the management of facility operations, implementation of facility changes and change management activities.
• Maintain office systems including computer network, telephones, voice mail, reference files, product sheets, office library and product and procedure manual.
• Liaise with the Facilities team on all matters related to tenant improvements, lease renewals and planned moves.
• Perform reception-related tasks such as answering phones, greeting customers, handling mail and deliveries, and scheduling customer appointments.
• Demonstrate flexibility regarding schedule and hours of availability. Hours may vary to provide support to other provinces.
• Execute report requests and data analyzes in MX360, Tableau and any other company reports.
• Manage regional administrative tasks surrounding the production of the CPG due date report, letters, cash statements and SOTI report.
• Coordinate and implement a range of regional initiatives, such as seminars, customer forums and professional development days, and provide logistics as required.
• Assist in completing tasks to ensure branch compliance, including management of the Security checklist and business continuity plan.
• Participate in regional meetings and special projects, if applicable.
• Liaise with external partners such as medical associations and accounting firms, as necessary for the completion of regional projects.
• Perform other administrative tasks as needed.
• Understand Scotiabank's risk culture and risk appetite in daily activities and decisions.

Training and experience (qualifications)
 

• College diploma in business administration or equivalent.
• At least three years of experience in administration or office work, preferably gained in a financial services company.
• Good knowledge of RRSPs, RRIFs, mutual funds and customer service is considered an asset.
• Excellent computer skills including proficiency in MS Word, MS PowerPoint and a good understanding of common business applications.

Required skills (qualities)
 

• Customer experience management.
• Strong organizational skills.
• Excellent communication skills.
• Sense of initiative and resourcefulness.
• Ability to work effectively within a team.
• Thoroughness.
• Organizational skills, dynamism and effective communication.
• Interest in working in an environment where everything evolves quickly and professionalism.
• Team spirit and constant desire to create a positive work climate.

Job Summary
This position maintains a diverse range of equipment including delivery vehicles, heavy duty machinery, on road tractors, and trailers from a variety of manufacturers. This position troubleshoots and maintains/repairs various systems including hydraulic brakes, air brakes, electronics, and engines. This position performs other tasks as requested.
Responsibilities:
Repairs all UPS package cars and equipment.

Maintain a clean and organized workspace

Use diagnostic tools and software to identify mechanical problems
Ensures all vehicles are maintained regularly and in a timely manner

Communicate effectively in a team work environment
Performs routine PMI (Preventive Maintenance Inspection) and Maintenance repairs.
Qualifications:
Ability to lift 70 lbs./32 kgs.

Valid driver's license and clean driving record
Availability to work flexible shifts, up to 5 days per week

Strong knowledge of mechanical, electrical and electronic components of vehicles

Excellent problem-solving skills and attention to detail
Ability to work in a fast-paced warehouse environment and occasionally outdoors
Possession of essential hand tools. Such as pneumatic tools and more.

Preferably must possess of a PEP card heavy duty or light duty mechanic license.

All qualified candidates will be considered however preference will be given to Indigenous people (First Nations, Metis or Inuit) or persons with a disability. This is a special measure employment equity initiative and candidates from this group who wish to qualify for preferential consideration must self-identify.

Safety Sensitive Positions
This position may be considered a Safety Sensitive position.

Reporting to the IT Senior Manager, the IT Coordinator will be working as an SAP Release Coordinator and will be supporting testing activities.   Working in a dynamic and high pace environment, the IT Coordinator will be part of large-scale SAP implementations, and support sustainment projects, and changes. This role will be responsible for coordinating and ensuring successful SAP Releases from scope identification to production.  They will work in collaboration with Testing, Infrastructure, and Development to ensure deployment outcomes are achieved, while overseeing quality processes to ensure the integrity of Saputo’s production systems. Saputo is looking for someone that is willing to learn, interact with a magnitude of people, work on a variety of activities and grow their career in IT. 

How You Will Make Contributions That Matter:

The IT Coordinator will be responsible for SAP Releases and managing requests to the quality and production systems. This will include status reporting, audit, and governance.  The IT Coordinator will work with all levels of the business and IT and across all stakeholders to instruct and ensure adherence to testing guidelines and oversee inclusion of all requirements.

Key activities include:

• Take ownership of coordinating major, minor releases, and unplanned changes, overseeing the entire release process from scope identification to production.
• Manage and mitigate risks associated with releases, ensuring adherence to schedules and scope.
• Host and lead daily Change Advisory Board (CAB) meetings, fostering open communication and collaboration with multiple cross-functional teams.
• Communicate and report CAB discussions, reviewing and approving changes to Quality and Production systems.
• Facilitate monthly release scope identification meetings with functional teams and leads, collaborating closely with the development team to identify and address potential risks.

• Implement and maintain robust audit controls within Release Management, ensuring compliance with industry standards and internal processes.
• Participate in initiatives for continuous improvement in the release management process.
• Support internal stakeholders, promoting a culture of awareness and adherence to established procedures.
• Supporting the team Test Lead with loading scripts in ALM, and managing minor test cycles including scoping, test coordination and managing to project deadlines.

You Are Best Suited for The Role If You Have the Following Qualifications:

• Bachelor's Degree in Computer Science, Information Systems or other related field or equivalent work experience.
• Bilingual English/French preferred - not a must.
• Experience with testing in an SAP environment is an asset.
• Strong analytical, organizational and multi-tasking skills, with an ability to independently manage multiple priorities and deadlines.
• Strong communication skills including the ability to articulate the type of change including its risks, progress and status clearly to key stakeholders at all levels of the business.
• Strong inter-personal skills, ability to build relationships with internal teams and external partners.
• Ability to work in a complex, fast paced project environment with interdependencies spanning multiple work-streams, teams, business divisions, geographies, time zones, & languages.
• Quick to learn business and functional systems including SAP system, regulatory compliance, functional modules and business processes.
• Able to coordinate multiple requests and changes.
• Knowledge and experience using ALM, and SAP including Solution Manager is an asset.    
• Knowledge of IT program delivery lifecycle.
• Ability to collaborate at all levels of the Program.
• Demonstrated ability of being a self-starter.
• Willing to work off shift / weekend as required for deployments.
• Intermediate in MS Office (ie Word, PowerPoint, and Excel) and Sharepoint.

As part of their duties, the incumbent will have to communicate and collaborate in English, both orally and in writing with colleagues or other stakeholders in Quebec as well as in the rest of Canada or in North America.

We support and care for our employees and their families by providing:

• Competitive salaries
• A hybrid work environment with the possibility to work from home 2 days a week
• Advantageous corporate agreements
• Full range of group insurance benefits
• Group retirement pension plan with employer contribution
• Purchase option of company stocks
• Group RRSP
• Health and wellness program in the workplace
• Assistance program for employees and their families
• Saputo products at a discounted price

We support employment equity. Saputo strives to embed diversity and inclusion in its operations and invites candidates from all horizons to join its family.

As a Customer Experience Associate/ Beauport/ Permanent/ Part-time 11.25h, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in French because they will serve and French-speaking clientele.

This position involves overseeing a time-sensitive delivery operation. This includes managing daily operations, dock workers, drivers, fleet and fleet maintenance, dispatch operations, reverse dock operations, and customer dock operations. Must also ensure that all operations comply with the requirements of the safety department and compliance with standards.

How you will help

• In collaboration with the dedicated Logistics management team, ensure that as the business grows, operational capabilities meet or exceed all customer and company cost requirements per unit, quality of service and responsiveness.  
• Develop a culture of safety, professionalism and service excellence in all areas of operations. Maintain policies and procedures to ensure compliance with federal and provincial transportation requirements and the on-site customer safety program.  
• Work closely with the Director of Operations on operational objectives, and contribute to future innovations. 
• Provide daily guidance to staff, to ensure alignment with operational and customer expectations. 
• Ensure that all incidents (such as personal injuries, road accidents, spills, etc.) are promptly reported, documented, root causes identified and corrective/preventive measures implemented. 
• Be responsible for the time/punctuality reporting function to ensure drivers are scheduled to complete company deliveries on time, including customer service reporting for customer relations . 
• Be responsible for managing driver relationships, including but not limited to driver schedules, equipment usage and driver contracts. 
• Ensure that a preventive maintenance program is in place and that it is effective. 
• Provide mentoring and guidance to subordinates and other employees. Set individual objectives, carry out performance evaluations, recommend salary measures and implement succession planning. Oversee and manage professional development to support the leadership development program. 
• Use superior communication skills to motivate staff and effectively train colleagues, managers and customers. 
• Develop, implement and monitor on a monthly basis an operational “dashboard” for visual understanding of performance and output in relation to the elements of the plan. 
• Ensure that all external stakeholder processes are followed and adhered to (Standard Operating Procedures (SOP), Simplified Systems of Operations (SOS) and Job Entry Subsystem (JES)) 
• Other related tasks that may be required 

 Your skills and experience: 

• Must have at least a high school diploma, with preference for post-secondary studies (general stream), or a combination of education and experience. 
• Previous experience in the field of transportation or operational management is preferred, various functions in the field of transportation would be beneficial  
• Previous experience in dispatching, supervising and managing transport docks 
• Communication skills - advanced 
• Computer skills – precision, MS products, AS400, web based programs, RF scanners. 
• Proven customer relations skills 
• Strong conflict resolution skills 
• Able to meet deadlines in a highly transactional environment, must have a keen eye for emergencies 
• Ability to advocate for business needs collaboratively with colleagues 
• Results oriented 
• Must be a hands-on operator, trainer, tutor/coach, and advisor/mentor 
• Must show initiative, be autonomous  
• Knowledge of equipment is an asset 
• Interest, knowledge and skills in safety training are an asset  
• AZ driver's license is required 
• Bilingual French and English is required, other languages are an asset 
• Able to work with little supervision 

To apply, please visit the Careers page of our website at dayross.com.

If you are selected for the position, you should submit to a reference and criminal background check before being hired. Only candidates selected for an interview will be contacted .