This position involves overseeing a time-sensitive delivery operation. This includes managing daily operations, dock workers, drivers, fleet and fleet maintenance, dispatch operations, reverse dock operations, and customer dock operations. Must also ensure that all operations comply with the requirements of the safety department and compliance with standards.

How you will help

• In collaboration with the dedicated Logistics management team, ensure that as the business grows, operational capabilities meet or exceed all customer and company cost requirements per unit, quality of service and responsiveness.  
• Develop a culture of safety, professionalism and service excellence in all areas of operations. Maintain policies and procedures to ensure compliance with federal and provincial transportation requirements and the on-site customer safety program.  
• Work closely with the Director of Operations on operational objectives, and contribute to future innovations. 
• Provide daily guidance to staff, to ensure alignment with operational and customer expectations. 
• Ensure that all incidents (such as personal injuries, road accidents, spills, etc.) are promptly reported, documented, root causes identified and corrective/preventive measures implemented. 
• Be responsible for the time/punctuality reporting function to ensure drivers are scheduled to complete company deliveries on time, including customer service reporting for customer relations . 
• Be responsible for managing driver relationships, including but not limited to driver schedules, equipment usage and driver contracts. 
• Ensure that a preventive maintenance program is in place and that it is effective. 
• Provide mentoring and guidance to subordinates and other employees. Set individual objectives, carry out performance evaluations, recommend salary measures and implement succession planning. Oversee and manage professional development to support the leadership development program. 
• Use superior communication skills to motivate staff and effectively train colleagues, managers and customers. 
• Develop, implement and monitor on a monthly basis an operational “dashboard” for visual understanding of performance and output in relation to the elements of the plan. 
• Ensure that all external stakeholder processes are followed and adhered to (Standard Operating Procedures (SOP), Simplified Systems of Operations (SOS) and Job Entry Subsystem (JES)) 
• Other related tasks that may be required 

 Your skills and experience: 

• Must have at least a high school diploma, with preference for post-secondary studies (general stream), or a combination of education and experience. 
• Previous experience in the field of transportation or operational management is preferred, various functions in the field of transportation would be beneficial  
• Previous experience in dispatching, supervising and managing transport docks 
• Communication skills - advanced 
• Computer skills – precision, MS products, AS400, web based programs, RF scanners. 
• Proven customer relations skills 
• Strong conflict resolution skills 
• Able to meet deadlines in a highly transactional environment, must have a keen eye for emergencies 
• Ability to advocate for business needs collaboratively with colleagues 
• Results oriented 
• Must be a hands-on operator, trainer, tutor/coach, and advisor/mentor 
• Must show initiative, be autonomous  
• Knowledge of equipment is an asset 
• Interest, knowledge and skills in safety training are an asset  
• AZ driver's license is required 
• Bilingual French and English is required, other languages are an asset 
• Able to work with little supervision 

To apply, please visit the Careers page of our website at dayross.com.

If you are selected for the position, you should submit to a reference and criminal background check before being hired. Only candidates selected for an interview will be contacted .

The Terminal Administrative Assistant provides support and performs a variety of administrative and operational analysis for the Terminal Manager, Director of Operations and Regional Admin. Mgr.  Also provides same for all other Managers as required.

How You’ll Help

• Prepares and submits expenses (utilizing Company Expense Policy) for Director of Operations, Regional Ops Mgr, Hub Manager, Regional Admin. Mgr.  This also includes manual expenses for “one time” users if required.
• Books travel for all above when required
• Gathering, maintaining and reporting all TPIP requirements i.e., tailgates, Step-BOS reports weekly for submission on Sharepoint site.
• All Business Card purchases for Day & Ross Operations cross-country
• Ordering supplies for and Monitoring of all terminal equipment i.e., photocopiers, printers, computers etc. 
• Ordering and maintaining office supplies.
• PO control for ordering  / receive office supplies and other orders as needed by Terminal (check & balance).
• Cheque scanning and reconciliation as well as possible bank visits to deposit cash and/or cheques when required.
• Set up of safety boot purchases and refunds if required.
• P-Card submissions for TOR terminal utilizing Company Policy. 
• Takes care of Amazon purchases for TOR, WSK, WIN, BLT, MTL when required.
• Prepare yearly license renewal for dispensing of propane
• Works with maintenance crews and monitoring company when maintenance is being completed for fire alarms, emergency lighting, sprinklers, hydrants and fire extinguishers 
• Works with Terminal’s Cleaning Company on any issues that arise in the buildings at TOR & BLT.
• Works with Vending Machine suppliers to maintain supplies.     
• Keeps a key log of all locks in the building / works with the locksmith on making sure necessary keys cut and broken locks repaired.
• Main contact for server issues from McCains IT group
• Maintaining and upkeep of the postage meter / replenishing when necessary
• Works with Loss/prevention team to have new employees activated or deactivated when necessary (card access).
• Update or request telephone extensions – work with IT to create
• IT ticket follow ups for the terminal when necessary.
• Book Board Room calendar when required.
• Backup to Hrly. & Agency Payroll with absences occur.
• File daily dock operations paperwork & security gate paperwork.
• May be involved with Health & Safety Team as Secretary, taking notes and updating files in the dock SDS folder
• Provides support to the Terminal for Managers & Supervisors when required.

Your Skills & Experience: 

• Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience.
• Previous Transportation or operational experience is preferred, various roles within transportation would be beneficial 
• Communication skills - advanced
• Excellent Computer skills – accuracy, MS products, AS400, web based programs
• Demonstrated customer relationship skills
• Strong conflict resolution skills
• Able to work deadlines in high transactional environment
• Ability to champion business needs in a collaborative manner to colleagues
• Results focused
• English, other languages an asset

To apply, visit our Careers page at dayross.com.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview.