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The Customer Care Representative works closely with various internal and external contacts to effectively and efficiently respond to customer inquiries and requests, provides exceptional customer service through each customer interaction and all contact channels: phone, email, chat, fax, and web. 

How You’ll Help: 

• Be logged in and ready to respond to the queue on time at the beginning of each shift, after scheduled breaks, and throughout the scheduled shift. 
• Multitask between emails and inquiries via web chat simultaneously 
• Open and maintain cases within Sales Force based on all customer inquiries/interactions via phone or e-mail. 
• Collecting and processing customer credit card transactions 
• Respond to customer inquiries by phone, email, or chat in a timely, accurate, and professional manner.  Seeks answers from the supervisor when unsure, in order to provide the customer with an accurate response. 
• Be aware of applicable KPIs and work diligently to meet or exceed, including time to answer, time on call, etc.   
• Work with other members of the team to improve individual and team performance. 
• Other related duties as may be required. 

Your Skills and Experience: 

• Minimum high school education 
• Call center/customer service training a strong asset 
• Training in conflict resolution/mediation an asset 
• Previous experience in a call center or customer service role is a strong asset, preferably in the transportation or logistics industry 
• Positive and professional customer service skills, including an appropriate sense of urgency and genuine interest in resolving customer concerns and/or requests. 
• Advanced communication skills, both verbal and written.  Bilingual skills in French (verbal and written) a strong asset 
• Excellent computer skills, including MS Office; previous experience with Sales Force, TruckMate and Cisco a strong asset.  
• Excellent keyboarding skills, both speed and accuracy 
• Ability to multitask efficiently 
• Advanced problem solving skills 
• Ability to say “no” or deliver unfavorable information in a positive and professional manner.   
• English 
• French a strong asset  
• Individual contributor 

We are searching for a Registered Nurse to join our Harbourstone Enhanced Care team based in Sydney, Nova Scotia.

Meaningful Benefits

You will be surrounded by supportive and talented team members who make our communities great places to live, work and visit. As an established and respected organization in the healthcare sector, Shannex offers opportunities for growth, development and advancement. And at the end of every day, you will know you’ve made a measured difference in the lives of our residents. Additional benefits include:

• Comprehensive health, vision, and dental benefits plan including an Employee and Family Assistance Program
• Life, travel, and other insurances
• Access to virtual healthcare 24/7 for FREE through the group health benefit plan
• Pension plan 
• Vacation accrual (begins immediately) and travel insurance
• NSNU seniority
• Free onsite parking
• Access to thousands of perks vendors and discounts through our WorkPerks program, including excellent discounts for apparel, restaurants, technology, fitness, travel, and tickets to some of your favorite sports and entertainment events
• Access to continuing education and training through Shannex’s Centre of Excellence
• Opportunities to be part of sector innovation and continuous improvement initiatives
• Recognition and Rewards for service excellence and safety

About the Opportunity

• Assessing, planning, evaluating, documenting and directing residents’ needs through consultation with medical professionals, care conferences and team members;
• Providing leadership to health services staff and overseeing provision of quality health services respecting the client’s right to individualized planning of health services;
• Working with the existing management and health services teams to promote communication and compliance to policies and procedures;
• Assisting with the development, implementation, and evaluation of resident care plans;
• Administering and recording prescribed medication as per company policy and scope of practice;
• Applying dressings and treatments according to physician’s orders and policy;
• Assisting with supervision and evaluation of job performance of care staff.

About You

In addition to placing high value on continuous improvement, collaboration and accountability, you bring:

• A Bachelor of Science in Nursing and are currently registered with the Provincial Association of Registered Nurses
• Comprehensive knowledge of nursing and health care practices, excellent communication, and interpersonal skills
• Availability to work a schedule of flexible hours and all shifts inclusive of days, evenings, nights, weekends, and holidays
• Advanced proficiency in the English language is required, proficiency in other languages considered an asset
• Ability to provide a CPR & Emergency First Aid Certificate, Clear Criminal Record Check and Vulnerable Sector Screening upon hire
• A passion for the healthcare sector and/or ensuring seniors have access to quality accommodations, services and care.

We are searching for a Support Services Attendant to join our Cedarstone Enhanced Care team based in Truro, Nova Scotia.

Meaningful Benefits

You will be surrounded by supportive and talented team members who make our communities great places to live, work and visit. As an established and respected organization in the healthcare sector, Shannex offers opportunities for growth, development and advancement. And at the end of every day, you will know you’ve made a measured difference in the lives of our residents. Additional benefits include:

• Approximate hourly wage: $18.47- $18.77
• Comprehensive health and dental benefits plan including an Employee and Family Assistance Program
• Access to virtual healthcare 24/7 for FREE through the group health benefit plan
• RRSP program (5% employer matching)
• Vacation accrual (begins immediately) and travel insurance
• Free onsite parking
• Access to thousands of vendors offering perks and discounts through our WorkPerks program
• Access to continuing education and training through Shannex’s Centre of Excellence
• Opportunities to be part of sector innovation and continuous improvement initiatives
• Recognition and Rewards for service excellence and safety

About the Opportunity

• Dusts, cleans and polishes furniture, counters, shelving, walls, and window/door ledges.
• Cleans sinks, toilets and bath facilities.
• Fills and replenishes supplies in resident rooms, nursing units, and rest rooms.
• Empties and cleans trash receptacles and places trash in compactor and/or trash pickup area.
• Sorts laundry into appropriate piles based on the type of laundry (linens, mops, personal clothing)
• Operates washing machine using proper washing formulas.
• Operates dryer and extractor; loads clean, wet laundry into the machine, sets dials so the laundry is dried or damp-dried appropriately and unloads the machine.
• Sorts clean laundry into appropriate baskets or racks; counts linen needed for each area as per linen quota and puts on cart; notes name tags on resident clothing and puts on correct rack.
• Picks up soiled laundry and delivers clean laundry to resident areas within the facility using laundry carts.
• Checks laundry for tears, holes, missing buttons, etc. and forwards clothing needing repair to the seamstress.

About You

• High School/ GED completion
• Minimum of one (1) year experience in commercial housekeeping and/or laundry preferred
• Ability to learn and work in fast paced environment
• Ability to work a schedule of flexible hours/ shifts inclusive of days, weekends and holidays

The Technician III - Stationary is responsible for operating the facility including, but not limited to mechanical other supporting systems; performing structured inspections, preventative and corrective maintenance, routine and on-demand services on facility mechanical equipment and other systems. The Technician III, Stationary is also responsible for performing work in accordance with established processes and practices and for complying with internal and external requirements including but not limited to environmental, health and safety, fire protection.

Troubleshooting

• Provides observations about facility, facility mechanical and electrical equipment and systems conditions and deficiencies and provides suggestions for enhancement and repair.

Maintenance

• Performs work in accordance to established processes and practices.
• Complies with all internal and external requirements including but not limited to environmental, health and safety, fire protection.
• Performs regular facility, mechanical and other equipment and systems monitoring inspections, preventative and corrective maintenance to ensure facility uptime objectives are met, uninterrupted client operation and asset integrity of assigned facility are maintained.
• Responds to routine and on-demand service requests and performs preventative and corrective maintenance on facility mechanical equipment and other systems.
• Monitors assigned facility by conducting facility walkthroughs for mechanical, electrical and other equipment system monitoring and inspection.
• Operates facility mechanical and other systems
• Manages work order life cycle progressing the work form dispatched through to completion and records resolution data within service maintenance management database. Ensures work completed meets quality, contract response and all other requirements
• Assists in the implementation of preventative maintenance (PM) program. Ensures that deficiencies are identified, recorded and escalated, and that related documents are maintained.

Client Relations

• Assists in enhancing tenant and customer satisfaction and maintaining positive relations through manner in which work is performed and services delivered.

Administration

• Participates in and assists with facility-related projects.
• Ensures the manner in which work is performed is in compliance with corporate and legislated policies, procedures, practices and guidelines related to environmental, health and safety, fire protection and any other applicable requirements.
• Maintains all assigned tools and arranges for repair and replacement where required
• Submits all expenditures on a timely basis.

• Other duties as assigned

• High school diploma plus trades training and/or certification or licensing.
• Minimum 3 years’ experience providing preventive and corrective maintenance on heating ventilation and air conditions systems, or pneumatic or hydraulic systems.
• Sound knowledge of processes and practices relating to facility operations and maintenance 
• Demonstrated ability to maintain, troubleshoot and repair (as per applicable qualifications) mechanical and other building systems and equipment 
• Possesses a strong environmental, health, and safety mindset.
• Strong client-service orientation along with a high sense of urgency 
• Knowledge and understanding of Building Automation Systems (BAS)
• Effective communication skills for the purpose of data relay, exchange, feedback, and clarification
• Mentoring skills required to support lower level technician’s development
• Must be able and willing to work shifts, be available for on-call/standby and emergency call-outs as they arise
• Must strictly adhere to Health and Safety policies including wearing required Personal Protective Equipment (PPE)
• Must be capable of obtaining appropriate security clearance
• Knowledge and understanding of HVAC Systems

Licenses and/or Professional Accreditation (one of the following bullet points)

• Building Operator Certification or equivalent through an accredited institution required

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

We are searching for an Application Administrator to join our Business Systems Analysis team based in Halifax, Nova Scotia.

Meaningful Benefits

You will be surrounded by supportive and talented team members who make our communities great places to live, work and visit. As an established and respected organization in the healthcare sector, Shannex offers opportunities for growth, development, and advancement. And at the end of every day, you will know you’ve made a measured difference in the lives of our residents. Additional benefits include:

• Comprehensive health and dental benefits plan including an Employee and Family Assistance Program
• Access to virtual healthcare 24/7 for FREE through the group health benefit plan
• RRSP program (with employer matching)
• Vacation accrual (begins immediately) and travel insurance
• Free onsite parking
• Access to thousands of vendors offering perks and discounts through our WorkPerks program
• Access to continuing education and training through Shannex’s Centre of Excellence
• Opportunities to be part of sector innovation and continuous improvement initiatives
• Recognition and Rewards for service excellence and safety

About the Opportunity

The Administrator will provide customer service excellence for a variety of software applications and will maintain, configure, and protect system integrity. In addition to supporting a user’s lifecycle in the applications, you will:

• Develop and maintain an in-depth understanding of the systems governed by the Business Systems Analysis department.
• Administration of various systems, specifically configuration, upgrades, security.
• Working closing with the Business Systems Analysts, the Administrator configures various systems to approved specifications for new building construction and / or system improvements.
• Triage and support helpdesk requests for enterprise users for multiple applications.
• Monitor support requests from the organization and escalate to vendors where required. Point of contact for various software vendors and consultants. 
• Promote and ensure security compliance with legislation, contracts, and company policies across the organization.

About You

In addition to placing high value on continuous improvement, collaboration, and accountability, you bring:

• A diploma in Information Technology or
• At least two (2) years experience in a technical role where you maintained the administration side of several ERP systems (Yardi, Workday Adaptive Insights, etc.)
• Previous knowledge/involvement with financial applications plus knowledge of SQL Database Management, Windows services and basic networking would be an asset
• An analytical, methodical, and detail-oriented working style and enjoys problem solving
• Effective communication skills, verbal and written, and enjoys working collaboratively to achieve results
• A passion for the healthcare sector and/or ensuring seniors have access to quality accommodations, services, and care.

We are searching for a Waitstaff to join our Parkland Antigonish team based in Antigonish, NS.

Meaningful Benefits

You will be surrounded by supportive and talented team members who make our communities great places to live, work and visit. As an established and respected organization in the healthcare sector, Shannex offers opportunities for growth, development, and advancement. And at the end of every day, you will know you’ve made a measured difference in the lives of our residents. Additional benefits include:

•  including an Employee and Family Assistance Program
• Vacation accrual (begins immediately) and travel insurance
• Free onsite parking
• Employee discounts on select apparel, fitness, and retail partners through our Perks Program
• Access to continuing education and training through Shannex’s Centre of Excellence
• Opportunities to be part of sector innovation and continuous improvement initiatives
• Recognition and Rewards for service excellence and safety

About the Opportunity

• Consistently ensures food quality, presentation, and service delivery meet established department standards. Ensures meals are visually appealing, the correct temperature and portion size, and that service is warm, attentive and timely;
• Prepare and provide meal service to residents and guests according to established standards, procedures and guidelines and respecting the resident’s right to individualized services and observing special diet restrictions, resident preferences and outlined departmental procedures;
• Ensure dining room appearance meets established standards including table linens pressed and in place, tables set with appropriate place settings for meals, and wait stations tidy and containing appropriate supplies;
• Clear tables, load and safely operate dishwasher. Complete manual ware washing as required;
• Contribute to the team environment as a member of the Food and Beverage department, working towards departmental goals and priorities and providing ongoing feedback from residents and guests to the Food and Beverage Manager on meals and menu choices in order to be continually improving;
• Communicates with the supervisor if there is a noted change in the nutritional status of a resident (i.e. changes in appetite);
• Promote a safety culture by continuously working safely including but not limited to identifying and reporting hazards, following safe work practices and procedures, wearing personal protective equipment, supporting others to work safely, and completing safety education.
• Performs all other related duties as assigned.

About You

In addition to placing high value on continuous improvement, collaboration and accountability, you bring:

• You have a high-school diploma or a GED.
• You have at least one year of experience with serving food.
• You can provide a clear criminal record check.
• A passion for the healthcare sector and/or ensuring seniors have access to quality accommodations, services, and care.

We are searching for a Licensed Practical Nurse to join our Harbourstone Enhanced Care team based in Sydney, Nova Scotia.

Meaningful Benefits

You will be surrounded by supportive and talented team members who make our communities great places to live, work and visit. As an established and respected organization in the healthcare sector, Shannex offers opportunities for growth, development and advancement. And at the end of every day, you will know you’ve made a measured difference in the lives of our residents. Additional benefits include:

• Approximate hourly wage: $26.55 - $29.51
• NSNU seniority
• Free onsite parking
• Employee discounts on select apparel, fitness, and retail partners through our Perks Program
• Access to continuing education and training through Shannex’s Centre of Excellence
• Opportunities to be part of sector innovation and continuous improvement initiatives
• Recognition and Rewards for service excellence and safety

About the Opportunity

• Assessing, planning, implementing, evaluating, documenting and directing resident needs through consultation with medical professionals, care conferences and internal staff;
• Providing leadership to health services staff and overseeing provision of quality health services respecting the client’s right to individualized planning of health services;
• Working with the existing management and health services teams to promote communication and compliance to policies and procedures;
• Administers and records prescribed medication as per company policy and scope of practice;
• Maintains the standards of accurate and complete documentation and reporting;
• Applies dressings and treatments according to physician’s orders and policy;
• Assists with supervision and evaluation of job performance and behavior of other health care staff.

About You

In addition to placing high value on continuous improvement, collaboration and accountability, you bring:

• Registration with the provincial Practical Nursing regulatory body
• ability to work a schedule of flexible hours and shifts inclusive of days, nights, weekends, and holidays
• valid CPR & First Aid Certification preferred
• a clear criminal record with vulnerable sector screening
• any previous course in Alzheimer’s and Dementia Care to be a huge asset
• previous working experience with elderly in long-term care or a senior living environment an asset
• A passion for the healthcare sector and/or ensuring seniors have access to quality accommodations, services and care.

Requirements:

Languages: Candidates must have knowledge of the English Language

Education: Candidates don’t need standard educational qualifications
Experience: Candidates don’t need experience, training will be provided

Candidate Status:

• Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
• Candidate must have legal authorization (Work Permit) to work in Canada
• If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

Benefits:

• The candidates will get Gratuities and Mileage paid

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details

By email
[email protected]

We are searching for a Continuing Care Assistant to join our Harbourstone Enhanced Care team based in Sydney, Nova Scotia. 

Meaningful Benefits  

You will be surrounded by supportive and talented team members who make our communities great places to live, work and visit. As an established and respected organization in the healthcare sector, Shannex offers opportunities for growth, development and advancement. And at the end of every day, you will know you’ve made a measured difference in the lives of our residents. Additional benefits include: 

• Comprehensive health and dental benefits plan (eligible immediately upon hire for part-time & full-time staff) including an Employee and Family Assistance Program  
• Pension plan  
• Vacation accrual begins immediately and travel insurance  
• Free onsite parking 

• Employee discounts on select apparel, fitness, and retail partners through our Work Perks Program 
• Access to continuing education and training through Shannex’s Centre of Excellence 
• Opportunities to be part of sector innovation and continuous improvement initiatives  
• Recognition and Rewards for service excellence and safety

About the Opportunity 

• Assists residents with hygiene and daily living activities, such as: bathing, dressing, oral care, skin care, meals, and mobilizing according to the work assignment; 
• Collaborates with the resident and other members of the interdisciplinary team in the development of individualized Resident Care Plan; 
• Assists in the planning and implementation of resident leisure activities on a daily basis; 

• Assists with light housekeeping duties; 
• Performs delegated nursing acts according to company policy and scope of practice; 
• Communicates and reports relevant information regarding resident care or safety to Supervisor. 

About You 

• You have a valid Continuing Care Certification or Provincial Personal Care Worker course or equivalent; 

• You are a registered in Nova Scotia’s CCA registry as per the Continuing Care Assistants Registry Act 
• You can work a schedule of flexible hours and shifts inclusive of days, nights, weekends, and holidays,  
• You can provide a clear criminal record with vulnerable sector screening; 
• Alzheimer’s and Dementia Care course considered an asset; 
• Previous working experience with elderly in long-term care or a senior living environment an asset 

• Valid CPR & First Aid Certification preferred. 

Reporting to the Maintenance Supervisor, the successful applicant will complete all work assigned that is associated with maintenance, including maintenance of the building and premises, and boiler operations, as well as the production of dairy products. Duties to include but not limited to the following:

• Monitor boiler operations
• Repairs, clean, and lubricate equipment, pumps and compressors
• Monitors and inspects equipment and repair if required
• Maintain preventative maintenance schedule
• Carry out emergency maintenance activities as required
• Ensure that equipment is running at optimal capacity through operational checks such as observation and visual checks
• Assist with new installations and machine modifications
• Resolve daily equipment problems
• Maintaining work areas in a neat and tidy condition with particular attention to health and safety and food safety
• Will work a scheduled work week but be available on call as needed

Qualifications         

• 4th Class Power Engineer Certification or equivalent
• Candidates certified as Industrial Electrician or Industrial Mechanic will be given priority
• Experience in an industrial environment is considered an asset
• Team player who also has the proven ability to work independently
• Strong technical, mechanical, and diagnostic skills
• Efficient and practical approach to solve mechanical and electrical issues
• Highly motivated self-starter seeking professional development
• Electrical and mechanical knowledge and/or experience would be a definite asset
• Experience with PLC and trouble shooting is considered an asset
• Experience with plumbing and pipe fitting is considered an asset

Agropur welcomes people from all backgrounds and walks of life. We are proud to be an employer with a diverse community and are committed to providing a respectful and inclusive experience for all employees and applicants. We will therefore work with candidates who request accommodation. Please note that an adequate knowledge of French is required for positions in Quebec.

Requirements:

Languages: Candidates must have knowledge of the English Language

Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate
Experience: Candidates should have experience of 5 years or more
Credentials: First Aid Certificate, CPR Certificate
Security and safety: The candidates should have clear criminal records

Physical Requirements:

• The candidates should be able to work under pressure in a fast-paced environment, be physically demanding, and a repetitive tasker
• The candidates should be able to work with attention to detail
• The candidates should be able to sit, stand, walk, bend, crouch, and kneel for extended periods
• The candidates should be able to handle Hand-eye co-ordination, and be able to distinguish between colours

Other Requirements:

• The candidate should be accurate, client focus, dependable, organized, initiative, flexible, reliable, and judgmental
• The candidate should have excellent oral communication, efficient interpersonal skills and awareness, be able to work as a team player

Responsibilities:

• The candidates should be able to supply and empty bed pans, take patients’ blood pressure, temperature and pulse
• The candidates should be able to serve meal trays and feed patients, weigh, lift, turn and position patients, make beds and maintain patients’ rooms
• The candidates should be able to supervise patients’ exercise routines, maintain inventory of supplies, bathe, dress and groom patients
• The candidates should be able to transport patients between care facilities, transport patients in wheelchair or stretcher
• The candidates should be able to answer call signals
• The candidates should be able to accompany patients on outside recreational activities and perform other duties related to patient care and comfort
• The candidates should be able to administer first aid in emergency situations

Benefits:

• The candidates will get free parking available

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume, Letter of recommendation, Proof of the requested certifications, and Highest level of education and name of institution where it was completed) through below mentioned details.

By Email:
[email protected]

This job posting includes screening questions. Please answer the following questions when applying:

• Are you available for shift or on-call work?
• Do you have previous experience in this field of employment?
• Do you have the above-indicated required certifications?