All jobs within 400 km around Smiths Falls

Job Description

• The candidate must maintain professionalism in customer service.
• The candidate must load and unload goods.
• The candidate must operate and drive straight or articulated trucks in order to transport goods and materials.
• The candidate must oversee the condition of the vehicle and inspect the brakes, tires, lights, cold storage, and other equipment.
• The candidate will be responsible for performing pre-trip, en route, and post-trip inspections, as well as overseeing all vehicle aspects.
• The candidate will be responsible for receiving and relaying information to central dispatch.
• The candidate will be responsible for recording cargo information, hours of service, distance travelled and fuel consumption.
• The candidate must handle and transport dangerous goods.
• The candidate will be responsible for ensuring the smooth operation of equipment.
• The candidate must deliver goods to customers.

Job Requirements

• The candidate should be fluent in French language.
• The candidate must have a certificate or diploma in other trades.
• The ideal candidate will have at least 7 months to less than 1 year of experience in a related industry.
• The candidate must have a Class 1/1F/A Licence (semi trailer trucks) and a Driver’s License (Class 1 or A).
• The candidate must be able to handle weight up to 45 kg (100 lbs).
• The candidate should have effective interpersonal skills.
• The candidate must be flexible.
• The candidate should have good judgemental skills.
• The candidate should be reliable.
• The candidate must be hardworking.

Work setting

• The candidate’s relocation costs should not be covered by the employer; if the company does not provide a relocation package, you may request an advance on your earnings to cover some of your moving expenses.

Experience and specialization

Documentation knowledge

• The candidate must be knowledgeable about accident or incident reports, dangerous goods occurrence reports, driver logbooks, inspection reports (pre-trip, en-route, and post-trip) and trip reports.

Type of trucking and equipment

• Trucking and equipment types include straight truck (4,600kg+ or 10,000lbs+ with 3+ axles) and tractor-trailer.

Transportation/travel experience

• The candidate must have transportation and travel experience at international, local, national, provincial/territorial, and regional levels.
• The candidate must have both long-haul and short-haul travel experience.

Additional information

Security and safety

• The candidate should undergo a thorough criminal record check, driver’s licence validity check, and driving record check (abstract).

Transportation/travel information

• The candidate must be able to drive a manual transmission vehicle.
• The candidate must have a valid driver’s licence.

Work conditions and physical capabilities

• The candidate should be required to handle heavy loads as part of routine work.
• The candidate should be willing to work for long hours in sitting positions.

Own tools/equipment

• The candidate must have steel-toed safety boots and a safety vest.

Benefits

• Health, Financial, Long term and Other benefits will be provided to the selected candidate.
• Under Health benefits, the selected candidate will receive Dental plan, Disability benefits, Health care plan and Vision care benefits.
• Under Financial benefits, the candidate shall receive benefits in line with the collective agreement contract between the employer and the union representing a bargaining unit, as well as Group insurance benefits, Life insurance and Pension plan.
• Under Long term benefits, the selected candidate will receive Long-term care insurance that covers all or part of assisted living facilities and in-home care for people 65 or older or with a chronic condition that needs constant supervision.
• In addition to the Health, Financial and Long term benefits mentioned above, the selected candidate will receive Free parking, Employer-paid learning/training, Other benefits and Paid time off (volunteering or personal days).

How to Apply

If you wish to apply, please utilize the provided options to submit your application.

Location: 300, chemin du Tremblay, Boucherville, QC J4B 5X9

By email

[email protected]

By fax

450-641-1216

Job Description

• The candidate must plan and coordinate seminars, conferences, and other events.
• The candidate will be responsible for assisting with staff consultation and grievance procedures.
• The candidate will be responsible for coordinating the activities of the HR department to ensure they meet the organization’s goals.
• The candidate will be responsible for coordinating the flow of information within the team.
• The candidate will be responsible for directing and controlling daily operations.
• The candidate will be responsible for supervising other employees.
• The candidate must train other employees.
• The candidate must plan, develop, and implement recruitment strategies.
• The candidate must answer the phone and relay phone calls and messages.
• The candidate must respond to electronic inquiries.
• The candidate must respond to employee inquiries and complaints.
• The candidate will be responsible for carrying out administrative activities of establishment.
• The candidate will be responsible for supervising and coordinating office administrative procedures.
• The candidate must be capable of resolving conflict situations.
• The candidate must review and evaluate new administrative procedures.
• The candidate must establish work priorities and ensure that procedures are followed and deadlines are met.
• The candidate will be responsible for coordinating and planning office services such as accommodation, relocation, equipment, supplies, forms, asset disposal, parking, maintenance, and security.
• The candidate must assist in the preparation of the operating budget and maintain inventory and budgetary controls.
• The candidate must assemble data and prepare periodic and special reports, manuals, and correspondence.

Job Requirements

• The candidate should be fluent in English language.
• The candidate must have a certificate of Secondary (high) school graduation.
• The ideal candidate will have at least 7 months to less than 1 year of experience in a related industry.
• The candidate must be able to supervise 3 to 4 people.

Work setting

• The candidate’s relocation costs should not be covered by the employer; if the company does not provide a relocation package, you may request an advance on your earnings to cover some of your moving expenses.
• The candidate should be willing to relocate whether the candidate would be ready to move into a new city/different city for a job.
• The candidate should work in the private sector in any office or work area that is not open to the public in the ordinary course of business except by individual invitation.

Experience and specialization

Computer and technology knowledge

• The candidate must be knowledgeable about MS Excel, MS Outlook, MS Windows, MS Word and Google Drive.

Area of specialization

• The candidate must be knowledgeable about reports and records.

Benefits

• The candidate should receive free parking; there is no additional charge for parking on the property.
• The candidate should receive on-site amenities, workplace amenities, and facilities for employees’ health, safety, welfare, and personal hygiene needs.

How to Apply

If you are interested in applying, please submit your application through the provided channels or options.

Job Description

• The candidate must sweep, mop, wash and polish floors.
• The candidate will be responsible for vacuuming carpets, area rugs, draperies, and upholstered furniture.
• The candidate will be expected to clean, disinfect, and polish kitchen and bathroom fixtures and appliances.
• The candidate will be responsible for picking up debris and emptying trash cans.
• The candidate will be expected to clean the windows, walls, and ceilings.
• The candidate must be able to operate cleaning machines.
• The candidate will be responsible for cleaning soot and creosote from chimneys and fireplaces.
• The candidate must wash and clean interior and exterior windows, as well as other glass surfaces.
• The candidate must vacuum floors.
• The candidate must polish and wax floors.

Job Requirements

• The candidate should be fluent in English language.
• There are no standard education requirements such as a bachelor’s degree, a certificate, or a diploma.
• The ideal candidate will have at least 2 to 3 years of experience in a related industry.
• The candidate must be able to handle weight up to 13.5 kg (30 lbs).
• The candidate must be punctual.
• The candidate should be client focused.
• The candidate should be dependable.
• The candidate should have effective interpersonal skills.
• The candidate must have excellent oral communication skills.
• The candidate should be organized and flexible in nature.
• The candidate must be capable of acting on their own initiative.
• The candidate should be reliable.
• The candidate should be a good team player.
• The candidate must be honest.

Work site environment

• The candidate must be willing to work in hazardous conditions.
• The candidate will be responsible for vacuuming carpets and rugs.
• The candidate must be able to work in wet/damp and dusty conditions.

Work setting

• The candidate will be responsible for cleaning window coverings.

• The candidate should undergo a thorough criminal record check, driver’s licence validity check, and driving record check (abstract).
• The candidate must provide valid reference information.

Transportation/travel information

• The candidate must have their own transportation.
• The candidate must be willing to travel.
• The candidate must be willing to travel frequently.

Work conditions and physical capabilities

• The candidate should be able to work in fast-paced busy environment.
• The candidate should be willing to work under pressure.
• The candidate must finished the work with in the given time line.
• The candidate should be required to perform repetitive tasks on frequent basis.
• The candidate should be required to handle heavy loads as part of routine work.
• The candidate should be prepared to perform physically demanding tasks as part of their daily work.
• The candidate should have an eye for details.
• The candidate must be willing to work long hours in bending, crouching, and kneeling positions.
• The candidate must be willing to work long hours in sitting, standing, and walking positions.
• The candidate should be willing to work overtime if necessary.
• The candidate must be willing to work in a standing position for extended periods of time.
• The candidate must perform manual dexterity tasks.

Benefits

• Health, Financial and Other benefits will be provided to the selected candidate.
• Under Health benefits, the selected candidate will receive Dental plan, Disability benefits, Health care plan and Vision care benefits.
• Under Financial benefits, the selected candidate will receive a Bonus, which is money given to an employee in addition to their salary as a reward for performing well.
• In addition to the Health and Financial benefits mentioned above, the selected candidate will receive other benefits, such as any accrued compensation or advantage of the executive other than accrued compensation payable on or after termination of employment under a plan, policy, or company program.

How to Apply

To submit your application, please use the given options if you are interested in applying.

50 Shields Crt, Markham, ON L3R 9T5

By email

[email protected]

Note

Please include the following while sending the application

• Proof of the requested certifications

Application Close: 08/05/2025

WHAT YOU NEED TO KNOW

• Language Requirement: Various language requirements, locations may require English only, French only OR Bilingual competencies. Some positions require English oral, reading, and writing. Some positions required French oral, reading and writing.       
• Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.  
• Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements. 
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted. 

Application Close: 08/06/2025

WHAT YOU NEED TO KNOW

• Language Requirement: Various language requirements, locations may require English only, French only OR Bilingual competencies. Some positions require English oral, reading, and writing. Some positions required French oral, reading and writing.       
• Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Note: Under the age of 18, requires a Criminal Record and Judicial Matters check in place of the Vulnerable Sector Check.; Police record checks completed by a third-party company will not be accepted.  
• Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements. 
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted. 

The Opportunity:

Reporting to the Shop Supervisor or Site Lead Hand, the Welder/Fitter ideally has 5-10 years of experience in a Fabrication or Machine Shop/Job shop environment. The Welder can perform custom welding/fabrication and has experience in machine repair/rebuild and custom fabrication.  

A technical diploma is preferred, while holding an Ontario Certificate of Qualification in Welding (456A). Preference will be given to candidates who also possess a Certificate of Qualification in Machinist (429A) and/or Industrial Mechanic Millwright (433A).  The Welder/Fitter is familiar with welding using MIG/TIG/Stick operations and cutting tools like plasma and oxyacetylene. Job aid design/fabrication such as jigs, fixtures, gauges or familiarity with equipment like a waterjet, shear and brake press, working with Stainless Steel and Aluminum is a benefit.

The Welder/Fitter follows company policies, standards and guidelines as they apply to all activities including applying Standard Operating Procedures in his/her work.

The Welder/Fitter has strong leadership and communication skills, works well in a team environment, is responsible and is open to change. The person is results oriented and quality driven.

The Welder/Fitter promotes and maintains a safe working environment through compliance with Maple Leaf Food’s Health and Safety Program. This includes Food Safety and Environmental compliance.

Any MLF team member interested in being considered for this role are encouraged to apply online by March 17. Applications received beyond that date are not guaranteed consideration.

Snapshot of a Day-in-the-Life:

• Fabricates and makes repairs using a variety of standard shop tools to weld stainless steel (TIG/MIG/SMAW).
• Construction and manufacturing of metal work aids.
• Reads and interprets mechanical drawings, technical drawings and work-process documentation.
• Enhances equipment performance by recommending improvements and implementing designs.
• Operates production mechanical equipment such as Waterjet, Brake Press and Shear.
• Accounts for inventory usage and labour on shop work order system.
• Fulfills requirements of work order programs and requests assistance when needed.
• Directly helps the department and facility to meet targets and goals.
• Addresses issues with a sense of urgency and attention to detail.
• Competent in work piece measurement using precision tools and equipment.
• Able to multitask while working under direction of the shop supervisor and shop lead hand.
• Assists in completed Work Order quality assurance reviews.
• Welding repairs and/or fabrication need to be carried out to Food Safety standards (sanitary welding).
• Communicates daily repair activity with Shop Manager or Site Lead Hand.  
• Fulfills all Health and Safety, Food Safety, HACCP, WHIMS and MSDS policy requirements.
• As part of the Ministry of Training, Colleges and Universities apprenticeship program, trains and mentors apprentice employees(s) as required.
• Able to operate a forklift and overhead crane as required and maintain the required certifications.
• Demonstrated ability to wear proper PPE and comply with safety requirements.
• Able to lift up to 60 lbs while bending, pushing, pulling, and reaching overhead.
• Prolonged standing.

What You’ll Bring:

• Ability to read, write and communicate in English.
• Positive interaction and information sharing with Associates and Salaried Team.
• Active participation in Work Group meetings with diverse and inclusive teams.
• Acts with transparency and humility while obtaining pertinent information to evaluate information.
• Objectively explores and articulates alternative solutions to problems.
• Intense curiosity in finding new and improved ways of completing tasks to increase effectiveness or lower costs.
• Willing to try and/or learn new skills to assume additional responsibilities.

What We Offer at Maple Leaf Foods:

• Being part of a high-performance, people-focused company that has an inspiring and unique vision to become the most sustainable protein company on earth, and a deep commitment to sustainable protein across North America.
• An inclusive company culture and a work environment that keeps our people safe, rewards excellence, and empowers everyone to learn and contribute their best.
• Competitive Health and Wellness benefits 
• Defined Contribution Pension Plan with company matching

The Opportunity:

Reporting to the Vice President, Communications, the Director, Communications will be responsible for driving 360 degree communications programs, with a priority on telling the story of Maple Leaf Foods’ vision, purpose and sustainability priorities to key external and internal stakeholders.  You  will build and manage strategic partnerships with media and agency partners, uphold the reputation of Maple Leaf Foods and proactively deliver meaningful communications to various audiences including consumers and customers through strategic public relations campaigns. The candidate will have one direct report – Communications Coordinator – and will be responsible for managing and delegating responsibilities to this individual.

You will possess strong internal communications experience and have the ability to effectively communicate and engage with Maple Leaf Foods’ team of more than 13,000 across 25+ facilities throughout North America. You will work cross functionally and build strong working relationships with key subject matter experts demonstrating leadership to effectively implement strategic internal communications programs that will drive engagement among Maple Leaf Foods’ team members.

You will successfully develop and project manage a variety of communications campaigns, overseeing and managing the budget for the programs, including sustainability and employee communications. You will also create meaningful and relevant content with internal audiences that will inform and raise awareness to key organizational strategies and priorities.

To be successful, you will demonstrate  the ability to balance strategic thinking, functional knowledge of the business and manage multiple stakeholders, with the ongoing demands of leading, planning and executing key deliverables on a timely basis, and managing the budget in a fast-paced setting.

This role demands a combination of superior writing, strategic thinking, planning, leadership skills, a track record of flawless execution and delivery with an exceptional understanding of public affairs, media relations and internal communications.

Any MLF team member interested in being considered for this role are encouraged to apply online by March 18. Applications received beyond that date are not guaranteed consideration.

Snapshot of a Day-in-the-Life:

• Manage external media and agency partners in developing campaigns for a variety of MLF initiatives (e.g. sustainability communications, recruitment campaigns, etc.). This accountability includes creation of project execution plans, development of communications materials, budget management and ensuring the successful execution of key deliverables.
• Oversee contract management and relationship with Maple Leaf Foods’ key corporate communications vendors. Negotiate competitive contracts with vendors ensuring cost savings and ensure services provided accurately meet the needs of the department (e.g. multimedia distribution and video production services, daily media monitoring services and news release wire distribution services, etc). 
• Provide strategic communications and material support to MLF senior leaders for business engagements, including media analysis, briefing documents, memos and slide deck content.
• Support senior level communications team members in crisis and issues management situations, including development of proactive and reactive strategies that support media and consumer engagement.
• End-to-end flawless event management (including event budget management) of high-priority corporate events including hybrid (in-person and virtual) Annual General Meeting, press conferences, internal Town Hall events, and employee engagement events.
• Manage and support internal communications within the Maple Leaf Foods organization to enhance team members’ awareness and understanding of corporate priorities and initiatives.
• Develop and execute highly confidential change management projects within the organization with thoughtful communication plans and consultation to support cross-functional teams throughout their change needs. Experience in facility closures, acquisitions, organizational changes and program adaptations is a must.
• Create a strong communication bridge from corporate office to hourly team members across 25+ plants across North America, ensuring awareness of corporate initiatives and consistency of messaging and tone.
• Primary communications partner for the Maple Leaf Centre for Action on Food Security. Develop engaging internal communications programs that educate and engage organization’s 13,500 team members.

What You’ll Bring:

• Progressive and Director level experience in external and/or internal communications, or experience leading communications in a related fields.
• Superior writing, editing and content production skills
• A strong team player, mentor and coach to cross-functional team members with well developed “people interaction” skillset
• Must be proactive and performance driven, have a basis for action and be able to work under pressure in a fast-paced environment
• Proven ability to lead and coach others
• Ability to build mutually beneficial relationships
• Proven ability to handle multiple priorities
• Excellent judgement and ability to maintain confidentiality
• Ability to understand complex business information and simplify into engaging, meaningful and relevant content
• Excellent project management skills and superior attention to detail. Ability to manage and deliver on multiple projects and competing priorities
• Self-confidence to work independently, with self-awareness to seek coaching, support and advice

What We Offer at Maple Leaf Foods:

• Being part of a high-performance, people-focused company that has an inspiring and unique vision to become the most sustainable protein company on earth, and a deep commitment to sustainable protein across North America.
• An inclusive company culture and a work environment that keeps our people safe, rewards excellence, and empowers everyone to learn and contribute their best.
• A hybrid work model that embraces remote work for eligible roles, helping team members achieve work-life balance—combining the best of both spending time working remotely, benefitting from focus time, and purposeful collaboration in the office setting. 
• Competitive Health and Wellness benefits that offer flexibility to meet your individual or family needs, including programs focused on improving mental health and wellbeing. These benefits start on your first day of employment.
• Defined Contribution Pension Plan with company matching that starts on your first day of employment.
• Learning and development opportunities, including workshops, ‘speaker series’ events, and resources that allow you to develop your skills and progress your career.
• Comprehensive tuition reimbursement program that supports continuous learning and development of our team members through investment in eligible degrees, diplomas, professional certification, or trades programs.
• Supporting our deep commitment to community impact, we offer up to two paid days annually to volunteer at a cause of your choice.

Our outside sales employees remain the driving force behind our profitability. They build lasting relationships with their customers and are dedicated to ensuring that every customer is satisfied with every aspect of our service.

What are the benefits for you?

• Uncapped commission with a competitive base salary and generous car allowance
• Normal opening hours Monday to Friday
• Full benefits with fully Company paid premiums for the basic kit from the first day of employment
• Professional development and training opportunities
• Life, Disability and Wellness Insurance Program
• Retirement savings programs, including an RRSP and a defined contribution pension plan, with an employer contribution of up to 5.25%
• Paid vacation and sick leave, and a day off on your birthday!
• Employee discounts on top brands of plumbing and HVAC/R products
• Tuition reimbursement for employees
• Employee Referral Program
• Reimbursement of safety shoes

What you will do 

• The External Sales Representative is responsible for growing sales to achieve branch and corporate objectives.
• Maintain and optimize strong relationships with current customers, while developing the potential of new customers by offering effective professional solutions.
• Provide quotes, technical assistance, documentation, and other forms of support or materials to customers.
• Assume responsibility for developing new sales by examining market opportunities and the needs of potential customers, while customizing products and services, and providing solutions to these customers.
• Participate in establishing branch sales objectives and assume responsibility for achieving sales results (revenue, gross margin, account objectives and monthly sales quotas).
• Advise branches on competitive pricing to achieve expected margins while ensuring flexibility in acquiring large volumes of accounts or new customer accounts.
• Proactively communicate with branch management on all aspects of customer partnerships, ensuring that customer and branch expectations are met consistently, in accordance with contract terms, and that any issues are resolved immediately.
• Work collaboratively with branch employees while providing feedback and recommendations on new products, services and market conditions to customers and branch management.
• Attend trade shows, trainings and related product meetings as appropriate.

What you will bring

• Minimum of five (5) years of experience in a similar role with proven track record in profitable sales or cold calling, preferably in the wholesale distribution industry of plumbing and HVAC/R products
• Ability to meet and exceed expectations for quotas and sales goals
• Excellent deadline management and entrepreneurial spirit
• Strong ability to work independently to effectively manage assigned territory and accounts
• Proven ability to build and maintain strong relationships
• Proven initiative and ability to work independently and in a collaborative team environment
• Strong organizational skills in prioritizing and multitasking

Each submitted resume is individually reviewed by our team and kept for 24 months in case a great new opportunity that matches your skills and abilities arises.

Please note that this position requires the result of a satisfactory criminal record check. A criminal record under the Criminal Code and/or another federal criminal record does not automatically mean that you will not be eligible for the position.

Employment status: Regular full-time
Position's anticipated start date: 2025-04-07 

Classification: PTS/MGT/IT B
Salary/Rate of pay: $88,566 to $106,890

Application deadline: 2025-03-12 
Application requirements:

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

The IT External Customer Experience team is responsible for day-to-day software application support and planning. This includes researching, analyzing, defining, recommending, developing/configuring, testing, implementing and supporting IT Business Solutions for Canadian Blood Services in collaboration with client groups and in accordance with regulatory requirements.

In this role, you  will be involved in all aspects of the software development process including business analysis, requirements gathering or use case development, system design, software development, testing, implementation and maintenance utilizing industry leading tools such as IntelliJ, Git, OpenShift, and the Atlassian tool suite. 

Formula for success

• Harnessing your technical expertise, you will utilize modern programming/web technologies/frameworks such as Angular, CSS, SQL, Object-Oriented Design, REST web microservices (built in Java), Drupal, SharePoint, PowerApps, Office365, Azure, Agile, etc., to collaboratively develop innovative applications in conjunction with other IT business systems.
• Drawing on your extensive experience in software development and IT systems, you will expertly handle database modeling design, queries, test data preparation, program and system testing, as well as provide exceptional support and maintenance for existing systems.
• Leveraging your skills and experience in technology assessment and analysis, you will continuously assess business and user needs, conducting in-depth analyses to identify opportunities for harnessing existing and innovative technology solutions.
• Drawing on your track record of successfully leading collaborative teams, you will excel in managing projects and providing mentorship/coaching to junior software developers and business systems analysts, including direct supervision of day-to-day activities.
• Capitalizing on your excellent communication skills, you will engage in insightful discussions with internal business partners and IT service groups, employing agile software development methodologies to drive new system development initiatives and enhance existing systems.

Desired education and skills

• Successful completion of post-secondary level education in a relevant discipline from a recognized academic institution, preferably a University Degree in Computer Science, Computer Engineering, or equivalent e.g. diploma and/or training in database management systems, operating systems, and/or networks
• Minimum 10 years of experience in agile development and designing business applications in supply chain, pharmaceutical, biologics, or similar industries, with expertise in user experience design and customer service management.
• Recent (minimum 2 years) experience in Angular and REST development is essential.
• You will be highly skilled in object-oriented design, Java programming, building responsive web interfaces (e.g., Angular), deploying applications on web application servers, and relational database modeling design.
• Experience collaborating with subject matter experts and business partners to develop robust technical solutions that drive business outcomes and deliver exemplary user experiences.

What we offer you

• 4 weeks' vacation. 
• Annual performance award up to 8%. 
• Comprehensive group health, dental and vision benefits for you and your family. 
• Defined benefitpension plan. 
• Employee discounts, wellness program, professional resources. 

What you can expect 

• This role will work in a hybrid environment with requirements to be onsite at a Canadian Blood Services location 40% of the time/2 days of the week. 
• You will work Monday to Friday, 37.5 hours per week, 7.5 hours per day.  
• If you are located outside of Ottawa, you may be expected to travel to our office location in Ottawa – 2540 Lancaster Rd, quarterly for in-person team meetings, and as required. 

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.  

If this role resonates with you, we encourage you to apply by providing your up-to-date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives. 

Department Overview

Helping is at the heart of everything we do at our contact centres, and we’re proud of the value that we can deliver from 7am EST – 12am EST, 7-days a week for more than 27 million TD customers. Alongside caring colleagues and supportive leaders, you’ll make a meaningful difference to our business, our customers, and our communities.

Job Details

What You’ll Do

As the voice of TD, you’ll be passionate about understanding our customers. Whether you’re assisting in-bound callers with account inquiries, or resolving an issue by providing advice and recommending a TD product or service, you’ll help us offer trusted support to our clients whenever they need it. You’ll consistently deliver legendary customer service by providing each caller with the right solutions to meet their unique banking needs.

As a valued member of our Contact Centre Team, you will:

· Make people’s day: consistently deliver an outstanding customer service experience by offering friendly

support through your knowledge of TD products, services and solutions.

· Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and

responding with empathy to their concerns.

· Achieve your goals: consistently reach performance objectives, including customer experience survey

results, advice and quality goals, compliance regulations, and productivity targets.

· Never stop learning: actively participate in ongoing training and coaching support to help you continue to

grow and develop in your role.

Where You’ll Work After completing in-person training and onboarding sessions, you’ll work primarily offsite. Since most of your work activities can be performed independently, you’ll spend about 95% of your time at your secure, private workspace with a stable internet connection. Your remaining time will be spent at a TD location for in-person team events and experiences. The hiring manager will provide more information about how this works for their team.

Job Requirements

What You Need to Succeed

We’re proud to work with a group of diverse colleagues. If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter.

• High School Diploma or equivalent

• If role is Bilingual – please manually add Bilingual (French & English)

• Exceptional communication and listening skills and a curiosity to help customers meet their needs and

resolve concerns. (Preference given to those with experience in financial or service industries.)

• Ability to multitask and navigate through computer systems, applications, and multiple screens with speed

and accuracy while balancing performance to meet a variety of metrics.

• Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.).

• Flexibility, resiliency, and a positive attitude when responding to challenging situations.

• Passion to assist customers in resolving unspoken needs by offering consultative advice

• Ability to work both independently and as part of a team.

• Integrity when managing sensitive customer information in alignment with Regulatory and Compliance

guidelines related to servicing and sales practices.

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular colleague development

conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our

colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion about helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding

We’re hosting in-person training and onboarding sessions at 7250 rue Mile End for 12 weeks to ensure you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

National Occupation Classification (NOC) Code

14201 – Banking, insurance and other financial clerks (NOC)