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The Inside Sales Representative professional will be responsible for retention and churn reduction of assigned account base for The Day & Ross Transportation Group. Additionally for the acquisition of net new accounts for General Freight and lead generation across all divisions.

As an Inside Sales Representative you will be responsible to maintaining good relationships with internal and external contacts.  Pleasant, professional and confident demeanor on phone and in person.

How You'll Help:

• Extensive cold calling for net new customers and grow existing customer revenue. 
• Calling on inactive accounts to reactivate shipping with Day & Ross. 
• Manage day-to-day relationship of assigned customer base by developing a value-add relationship with key decision maker/buyer.
• Follow the Inside Sales process to achieve success. 
• Meet and exceed assigned sales goals.
• Provide prospects/accounts with the benefits, pricing, transit time and any other information needed to secure the business.
• Proactive thinker with the ability to correctly anticipate and identify customer needs, decisively solve problems, generate new ideas and implement plans to meet customer requirements.
• Capture of accurate and complete information in Salesforce CRM system. 
• Telephone skills and manners are essential to building strong relationships with existing customers in short time frame. 
• Maintain a sales focused mind-set while using tact, courtesy, and diplomacy to gain trust of prospects when cold calling to solicit business.
• Other related duties as may be required. 

Your Skills & Experience:

• Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience.
• Two (2) years previous Transportation experience is preferred, various roles within transportation would be beneficial. A minimum of two (2) years cold call sales experience preferred with a proven track record of success with enthusiasm for cold-calling. 
  • Must be able to handle rejection and continue towards objectives with resiliency. 
• Must be goal oriented, self-driven to attain results regardless of the obstacles or circumstance.
• Exceptional verbal communication skills are essential. 
• Computer skills – MS products, Salesforce, AS400, web based programs.
• Demonstrated customer relationship skills.
• Strong conflict resolution skills.
• Able to work deadlines in highly transactional environment.
• Able to work on an engaged sales team and make positive contributions. 
• Results oriented.

The Inside Sales Representative is a vital member of our Inside Sales team. You have the privilege of building strong relationships with each customer and are the primary point of contact for establishing orders for delivery. You work closely with our Outside Sales team and the Warehouse team to ensure that deliveries are fulfilled and communicated correctly to everyone involved in the shipping process.

• Location: 125 Whiting Road, Fredericton, NB E3B 5Y5, Canada

To ensure timely delivery of packages to predetermined customers on specific routes, reviewing orders prior to delivery, load/unload vehicle and provide exceptional customer service to our client base.

Flexible shift opportunities (min and max hours, days of work parameters will be determined based on business requirements).

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Post Secondary:

- High school diploma/educational equivalent.

Professional accreditation/certification:

- Have a valid driver’s license or provincial graduated license.

Related Experience Requirements

Minimum number of years required for entry to this job

- None

- One (1) year customer oriented business experience preferred

Amount of time required to learn or adjust to the job

- 3 months

Other specific mandatory experience requirements

- In the province of Quebec, must be bilingual (French and English)

Technical Skill Requirements

Solid knowledge of the following:

Must achieve minimum threshold on mandatory pre-placement driver assessment training

Ability to successfully complete all basic and re-currency training

Ability to lift 70 lbs

Some knowledge of Federal Express Canada operations an asset.

Interpersonal Skill Requirements

Good interpersonal and communication skills.

Good time management and organizational skills

Excellent customer service skills

Ability to multitask, handle stress and work in a highly pressured environment

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Post Secondary:

- High school diploma/educational equivalent.

Professional accreditation/certification:

- Must have a valid full G license / Class 5 driver's license.

Related Experience Requirements

Minimum number of years required for entry to this job

- None

- One (1) year customer oriented business experience preferred

Amount of time required to learn or adjust to the job

- 3 months

Other specific mandatory experience requirements

- In the province of Quebec, must be bilingual (French and English)

Technical Skill Requirements

Solid knowledge of the following:

Must achieve minimum threshold on mandatory pre-placement driver assessment training

Ability to successfully complete all basic and re-currency training

Ability to lift 70 lbs

Some knowledge of Federal Express Canada operations an asset.

Interpersonal Skill Requirements

Good interpersonal and communication skills.

Good time management and organizational skills

Excellent customer service skills

Ability to multitask, handle stress and work in a highly pressured environment

Additional Details:Saturdays 7:30 AM

This is an interview position.


To ensure timely delivery of packages to predetermined customers on specific routes, reviewing orders prior to delivery, load/unload vehicle and provide exceptional customer service to our client base.

Flexible shift opportunities (min and max hours, days of work parameters will be determined based on business requirements).

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Post Secondary:

- High school diploma/educational equivalent.

Professional accreditation/certification:

- Have a valid driver’s license or provincial graduated license.

Related Experience Requirements

Minimum number of years required for entry to this job

- None

- One (1) year customer oriented business experience preferred

Amount of time required to learn or adjust to the job

- 3 months

Other specific mandatory experience requirements

- In the province of Quebec, must be bilingual (French and English)

Technical Skill Requirements

Solid knowledge of the following:

Must achieve minimum threshold on mandatory pre-placement driver assessment training

Ability to successfully complete all basic and re-currency training

Ability to lift 70 lbs

Some knowledge of Federal Express Canada operations an asset.

Interpersonal Skill Requirements

Good interpersonal and communication skills.

Good time management and organizational skills

Excellent customer service skills

Ability to multitask, handle stress and work in a highly pressured environment

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Post Secondary:

- High school diploma/educational equivalent.

Professional accreditation/certification:

- Must have a valid full G license / Class 5 driver's license.

Related Experience Requirements

Minimum number of years required for entry to this job

- None

- One (1) year customer oriented business experience preferred

Amount of time required to learn or adjust to the job

- 3 months

Other specific mandatory experience requirements

- In the province of Quebec, must be bilingual (French and English)

Technical Skill Requirements

Solid knowledge of the following:

Must achieve minimum threshold on mandatory pre-placement driver assessment training

Ability to successfully complete all basic and re-currency training

Ability to lift 70 lbs

Some knowledge of Federal Express Canada operations an asset.

Interpersonal Skill Requirements

Good interpersonal and communication skills.

Good time management and organizational skills

Excellent customer service skills

Ability to multitask, handle stress and work in a highly pressured environment

• Location: 125 Whiting Road, Fredericton, NB E3B 5Y5, Canada

Additional Details:Saturdays 7:30 AM

The Support Desk Administrator is a Hands-on, functional contributor to the daily administration, follow-up, and streamlining of Support Desk processes, using the Day & Ross Service-Now application.

Works closely with the IT Support Team Leads to audit, identify issues, analyze potential improvements, recommend, and implement appropriate changes.

How You'll Help:

• Daily maintenance of the Day & Ross Service-Now application, including the coordination and administration of tickets.
• Daily audit and monitoring of Support Desk tickets; keep users informed of progress through to resolution.
• Incident management including running and analyzing daily Service-Now reports and working with various stakeholders to create action plans to implement resolutions and close open tickets.
• Request management, including prioritization, assignment, and fulfillment of requests.
• Perform ticket audits; maintains data from reports for analysis.
• Track and benchmark various IT metrics to ensure Day & Ross standards are set and maintained within industry standards.
• Develop and enhance user-friendly and valuable reports.
• Key contact for external auditors on practices and performance measures utilized within the Support Desk Service.
• Use data and information from audit report to identify process improvements;
• Work with IT Support Team Leads to analyze processes and improvements, enhance reporting, recommending and contributing to the implementation of process changes.
• Generate report requirements for Business Intelligence troubleshooting and problem solving.
• May be required to assume responsibilities within other aspects of the Service-Now application.
• Other duties related to Support Desk Administration as may be required.

Your Skills & Experience:

• Post-secondary education in IT or related program.
• Minimum of two years’ experience working in an IT support role.
• Experience with Service-Now Service Desk Software an asset.
• Adept PC skills in a Windows environment.
• Skilled in Microsoft Office and the ability to prepare solid reports using MS Office.
• Strong trouble shooting and problem solving skills.
• Exceptional customer service skills
• Highly organized with the ability to multi task and prioritize work.
• Communication skills, verbal and written, including the ability to explain technical issues to non-technical people and to identify useful data and trends for reporting.
• Process and improvement driven.
• Champion for improvement and change management.

Overview

The Manager, Flatbed Logistics is accountable to participate, oversee, direct and manage the movement of loads to ensure results are in line with the strategic direction of the Flatbed team. This individual will drive major efficiency improvements and champion the strategy for maintaining and adding new growth for the Flatbed business.

How You'll Help:

• Working with the Team, ensure that, as the company grows, operations capabilities meet or exceed all customer and corporate requirements for unit cost, service quality and responsiveness.
• Planning/ pricing of Flatbed loads to meet budget goals on revenue and margins
• Work closely with next level up Manager on operational plans, goals, and contributing to future innovations.
• Provide daily guidance to staff, to ensure alignment with operational and customer expectations.
• Develop a culture of safety, professionalism and service excellence in all areas of operations. Maintain policies and procedures to ensure compliance with Federal and Provincial transportation requirements.
• Ensure that all incidents (such as personal injuries; transportation collisions; spills etc) are promptly reported, documented, root causes identified and corrective/preventative measures implemented.
• Work closely with Flatbed Operations and Carrier Services to ensure we have reputable carriers on our roster.
• Provides mentoring and guidance to reporting team members and other employees. Establishes individual objectives, conducts performance appraisal reviews, recommends salary action, and implements succession planning. Oversees and manages professional development to support leadership development.
• Utilize superior communications skills to motivate staff and develop effective peers, managers and clients.
• Lead, develop direct, implement and oversee a strategy and can react to opportunities of growth.
• Provide daily guidance to team to ensure alignment with department strategy.
• Establish and implement a framework for the ongoing measurement of performance in all areas of accountability as well as the regular evaluation of performance against key performance criteria.
• Create and maintain a climate of leadership growth in support of the company's core values and philosophy. 
• Develop, implement and track on a monthly basis, an operational "dash board" for visual understanding of performance against plan elements.

Your Skills & Experience:

• Completion of secondary education
• Post-secondary education in Business or Office administration, an asset  
• A suitable combination of education and experience may be considered
• 2 years’ experience in office administration, transportation or related field
• A suitable combination of education and experience may be considered
• Proficient in MS Outlook, Excel & Word; – an asset; must possess the aptitude for learning new programs
• Strong communication skills including the ability to relay information (verbal and written) between several parties 
• Strong customer service focus and interpersonal skills
• Troubleshooting and problem solving skills, the ability to evaluate current situation, respond quickly to changing requirements, execute and escalate accordingly
• Strong organizational and time management skills, including the ability to work under pressure in a fast paced setting
• Ability to multitask and prioritize in a deadline driven environment; appropriate sense of urgency
• Ability to work independently and to collaborate with others to meet customer expectations.

The Planner ensures timely and efficient movement of trucks and freight within a designated region to maximize efficiencies while minimizing empty miles and wait times. 

How You’ll Help

• Identify required loads two to three days out and organize for greatest efficiency
• Assign and line up loads and deliveries based on efficiency and information from Fleet Specialists
• Monitor scheduled runs to ensure they are on schedule and advise Fleet Specialists, Customer Service, and/or Planner in next region of any changes
• Promote driver friendly atmosphere on and off the road
• Investigate and address repeat late deliveries, load refusals, and non-compliance with SOPs
• Manage Brokers and driver time off, updating time away and time ready in the system
• Working closely with the safety team on driver training and safety related concerns as identified
• Manage / support compliance with random drug tests monthly
• Complete Broker pay sheets
• Work with brokers on statement issues, missed payments and related concerns.
• Work with drivers in regards to payment concerns or disputes on irregular duties such as working time or customer detention.
• Liaison between driver and/or broker with Safety, Compliance, Recruiting and operations departments as needed
• Other related duties as may be assigned.

Your Skills & Experience: 

• Minimum of secondary education, with preference of post-secondary education in logistics or business administration
• A suitable combination of education and experience may be considered 
• Minimum 3 years’ experience in a time sensitive, planning and organizing role, preferable in the transportation industry
• Experience using MS Outlook, Excel & Word; must possess the aptitude for learning new programs
• Strong customer service focus, relationship building skills
• Good communication skills including the ability to relay information (verbal and written) between several parties and deliver a positive customer experience
• Troubleshooting and problem solving skills, the ability to evaluate current situation, respond quickly to changing requirements, execute and escalate accordingly
• Strong organizational and time management skills, including the ability to work under pressure in a fast-paced  deadline-driven setting
• Ability to multitask and prioritize in a deadline driven environment; appropriate sense of urgency
• Ability to collaborate with others to meet customer expectations

Hours: Monday - Friday 2pm - 10pm (Cover for 5pm -1am shift 2-3 weeks per year)

The Administrative Coordinator is responsible for manifesting, scanning, POD’ing and related duties for The Day & Ross Transportation Group. The purpose of this role is to support the business by looking after the administrative processes for the terminal.

How You’ll Help: 

• Provide administrative support to the managers and office staff team and ensure that administrative matters are organized and dealt with in a professional manner
• Broker payroll processing including the inputting of City Drivers payroll in the terminal; confirmation of information provided by brokers and data entry for the terminal; providing brokers with invoice copies; and fielding inquiries as to payroll discrepancies.
• Welcome clients; ascertain nature of business and direct clients to appropriate managers and employees
• Schedule driver appointments.
• Send appointment requests via fax, email, and telephone.  Update system with appointment information.   Manifest and arrange appointments.
• Input pick up BOL’s and update POD’s.
• Pick-up Bills and POD’s: Enter bills and POD’s. Upload and edit EDI files. Ensure COD and cash shipment payments are received before tendering to agents.
• Agent Freight: Tracking and updating system information on shipments for agent delivery.
• Reports: POD reports – following up on PODs Make sure PODs are imaged. Missed appointment report following up with customers if freight not delivering.
• Call customers regarding appointment change, status, issues regarding appointment. 
• Log customer interaction consistently and accurately in AS400. 
• Redirect documents intra- and inter-terminal as well as to customers as needed
• Answer phone calls and email enquiries and relay calls and messages to appropriate managers and employees
• Attend meetings, take notes, and follow up on decisions within area of responsibility
• Order office supplies and maintain inventory for the terminal
• Create manifests, verify the weight for all LTL loads, load trailers, ensuring that the number of boxes/ shipments, weight and dangerous goods information is correct and complete
• Prepare manifests for trucks crossing from Canada to US border and vice versa
• Assist drivers with preliminary paperwork information such a bill of lading, trip envelops and border crossing procedures
• Input skeleton bills into the system ensuring that all critical information is input, enter comments regarding damages, shortages and ensure required signatures are present
• Gather, enter, and update data to maintain software database on daily basis as appropriate, establishs and maintain files and records 
• Ensure that correct information about missed pickups and deliveries is rescheduled
• Mentor and train office staff in procedures and in use of current software
• Assist with data entry
• Dispatch some night runs/shifts, and extend vacation coverage for dispatch

Your Skills and Experience: 

• Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience.
• Previous Transportation or operational experience is preferred, various roles within transportation would be beneficial 
• Computer literate in Excel and Word
• Equipment knowledge is an asset
• Strong problem solving skills with the ability to implement proactive solutions to support operational demands and efficiencies
• Results focused
• Exceptional interpersonal and leadership skils to manage demands and resolve issues with drivers, coworkers, etc.
• Must have a strong sense of urgency
• Good communication skills
• Must be able to work under a flexible work schedule 
• Must be a hands on operator, trainer, coach and mentor
• Must be able to build and maintain relationships

Job Requirements

• The candidate should be fluent in English language.
• The candidate must have a certificate of Secondary (high) school graduation.
• The ideal candidate will have at least 1 to less than 7 months of experience in a related industry.

How to Apply

If you are interested in applying, please submit your application through the provided channels or options.

By email

[email protected]