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Customer Experience Associate - Longueuil, QC (30 Hours/ Week) Full-time Job

Scotiabank

Customer Service   Longueuil
Job Details

Our Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. 
We are looking for an enthusiastic, driven individual who enjoys meaningful conversation and supporting others. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by: 

  • Acting as a lobby leader; ensuring customers are appropriately triaged and/or assisted 
  • Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities, including opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing GICs 
  • Nurturing rich, long-standing relationships 
  • Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs 


Is this role right for you? In this role you will:

 

  • Build strong customer relationships and deliver excellent customer service 
  • Uncover and solve customers’ needs 
  • Explain complicated concepts simply 
  • Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment 
  • Demonstrate an eagerness to learn and determination to succeed 


Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you: 

 

  • Have strong customer service skills 
  • Are willing to assist in a professional, friendly and efficient manner 
  • Are available to work a flexible schedule 
  • Have experience with conducting simple sales, proactive marketing calls and providing financial advice  
  • Have strong technical skills, able to promote and demonstrate the use of digital/self-service banking options 
  • Previous banking experience is a strong asset 


What’s in it for you?

 

  • The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers 
  • A rewarding career path with diverse opportunities for professional development 
  • An organization committed to making a difference in our communities– for you and our customers 
  • You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development 
  • A competitive compensation and benefits package

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English and French because they will serve and English-speaking clientele.

 

Location(s):  Canada : Quebec : Longueuil

Customer Experience Associate - Longueuil, QC (30 Hours/ Week)

Scotiabank
Longueuil - 44.98km
  Customer Service Full-time
Our Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help the...
Learn More
Mar 26th, 2025 at 15:29

Warehouse Attendant II Full-time Job

Saputo Diary

General Category   Boucherville
Job Details

At Saputo, we bring good to the table by making high-quality products, investing in our people, and supporting communities around the world . As a top 10 global dairy processor, we value contributions that matter and strive to foster an inclusive, growth-driven work environment. Ready to bring your best?

 

 

How you will make contributions that matter...

 

 

You are best suited for the role if you…

 

 

We support and care for our employees by providing them with…

 

 

 

This year, Saputo is celebrating 70 years of passion and craftsmanship!

 

In Canada, Saputo is a leading cheese manufacturer and fluid milk and cream processor, with a portfolio of well-loved brands such as Dairyland, Armstrong, Neilson, Alexis de Portneuf, and many more. Whether your expertise lies in manufacturing, operations, supply chain management, sales, quality assurance, or in any other function, your role is integral to our success. You will make contributions that matter, all while working alongside colleagues who genuinely care about your success and who will roll up their sleeves to help.    

 

Warehouse Attendant II

Saputo Diary
Boucherville - 37.6km
  General Category Full-time
At Saputo, we bring good to the table by making high-quality products, investing in our people, and supporting communities around the world . As a top 10 global dairy processor, we...
Learn More
Mar 19th, 2025 at 17:00

Cargo Handler/Non-Driver Full-time Job

Federal Express Corporation Canada

General Category   Granby
Job Details

ob Duties

  • To load and unload freight, scan, and sort freight within the facility.
  • Required Knowledge, Skills, and Abilities
  • High School Diploma or GED preferred
  • FedEx Canada operations and Canadian Customs regulations - (Preferred)
  • Good interpersonal skills
  • Ability to successfully complete all basic and recurrency training.
  • Must have the ability to lift 70 lbs & maneuver any package weighing up to 150 lbs with appropriate equipment

 

GRADE: 79

 

DISCLAIMER

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered

 

  • Location: 207 Rue des Alouettes, St Alphonse de Granby, QC J0E 2A0, Canada

Additional Posting Information:Pay rate: $19.79/ hour- Taux de rémunération : 19,79 $/heure

Cargo Handler/Non-Driver

Federal Express Corporation Canada
Granby - 31.23km
  General Category Full-time
  19.79
Ob Duties To load and unload freight, scan, and sort freight within the facility. Required Knowledge, Skills, and Abilities High School Diploma or GED preferred FedEx Canada operat...
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Mar 4th, 2025 at 12:33

Driver, truck Full-time Job

Think Green Alberta Ltd.

Transportation & Logistics   Boucherville
Job Details

Job Description

  • The candidate must maintain professionalism in customer service.
  • The candidate must load and unload goods.
  • The candidate must operate and drive straight or articulated trucks in order to transport goods and materials.
  • The candidate must oversee the condition of the vehicle and inspect the brakes, tires, lights, cold storage, and other equipment.
  • The candidate will be responsible for performing pre-trip, en route, and post-trip inspections, as well as overseeing all vehicle aspects.
  • The candidate will be responsible for receiving and relaying information to central dispatch.
  • The candidate will be responsible for recording cargo information, hours of service, distance travelled and fuel consumption.
  • The candidate must handle and transport dangerous goods.
  • The candidate will be responsible for ensuring the smooth operation of equipment.
  • The candidate must deliver goods to customers.

Job Requirements

  • The candidate should be fluent in French language.
  • The candidate must have a certificate or diploma in other trades.
  • The ideal candidate will have at least 7 months to less than 1 year of experience in a related industry.
  • The candidate must have a Class 1/1F/A Licence (semi trailer trucks) and a Driver’s License (Class 1 or A).
  • The candidate must be able to handle weight up to 45 kg (100 lbs).
  • The candidate should have effective interpersonal skills.
  • The candidate must be flexible.
  • The candidate should have good judgemental skills.
  • The candidate should be reliable.
  • The candidate must be hardworking.

Work setting

  • The candidate’s relocation costs should not be covered by the employer; if the company does not provide a relocation package, you may request an advance on your earnings to cover some of your moving expenses.

Experience and specialization

Documentation knowledge

  • The candidate must be knowledgeable about accident or incident reports, dangerous goods occurrence reports, driver logbooks, inspection reports (pre-trip, en-route, and post-trip) and trip reports.

Type of trucking and equipment

  • Trucking and equipment types include straight truck (4,600kg+ or 10,000lbs+ with 3+ axles) and tractor-trailer.

Transportation/travel experience

  • The candidate must have transportation and travel experience at international, local, national, provincial/territorial, and regional levels.
  • The candidate must have both long-haul and short-haul travel experience.

Additional information

Security and safety

  • The candidate should undergo a thorough criminal record check, driver’s licence validity check, and driving record check (abstract).

Transportation/travel information

  • The candidate must be able to drive a manual transmission vehicle.
  • The candidate must have a valid driver’s licence.

Work conditions and physical capabilities

  • The candidate should be required to handle heavy loads as part of routine work.
  • The candidate should be willing to work for long hours in sitting positions.

Own tools/equipment

  • The candidate must have steel-toed safety boots and a safety vest.

Benefits

  • Health, Financial, Long term and Other benefits will be provided to the selected candidate.
  • Under Health benefits, the selected candidate will receive Dental plan, Disability benefits, Health care plan and Vision care benefits.
  • Under Financial benefits, the candidate shall receive benefits in line with the collective agreement contract between the employer and the union representing a bargaining unit, as well as Group insurance benefits, Life insurance and Pension plan.
  • Under Long term benefits, the selected candidate will receive Long-term care insurance that covers all or part of assisted living facilities and in-home care for people 65 or older or with a chronic condition that needs constant supervision.
  • In addition to the Health, Financial and Long term benefits mentioned above, the selected candidate will receive Free parking, Employer-paid learning/training, Other benefits and Paid time off (volunteering or personal days).

How to Apply

If you wish to apply, please utilize the provided options to submit your application.

Location: 300, chemin du Tremblay, Boucherville, QC J4B 5X9

By email

[email protected]

By fax

450-641-1216

Driver, truck

Think Green Alberta Ltd.
Boucherville - 37.6km
  Transportation & Logistics Full-time
  25.18  -  26.50
Job Description The candidate must maintain professionalism in customer service. The candidate must load and unload goods. The candidate must operate and drive straight or articula...
Learn More
Mar 4th, 2025 at 12:28

Cooler Service Field Technician Full-time Job

Coca-Cola Canada Bottling Limited.

Maintenance & Repair   L'Assomption
Job Details

Coke Canada Bottling Cooler Service Field Technicians are the primary contact for maintenance, repair and mechanical service on cold drink equipment for a variety of stores throughout a designated region.

Schedule: Monday to Friday, Evening

Salary: 36.62$ per hour

This position requires the ability to speak French.

Responsibilities

  • Troubleshoot and repair equipment in the field to keep in proper operating condition
  • Maneuver equipment to perform all mechanical services on cold drink equipment including preventative maintenance
  • Ensure vehicle has appropriate levels of parts inventory by practicing Kaizen initiatives; this includes ordering new supplies, performing bi-annual inventory audits, and keeping vehicle clean and organized
  • Maintain positive customer relationships
  • Prepare equipment in accordance with company standards
  • Maintain clean and safe work area
  • Maintain positive customer relationships with effective communication

Qualifications

  • Refrigeration or HVAC trade or vocational certification preferred
  • HVAC certification preferred
  • High school diploma or GED required.
  • Minimum of one to three (1-3) years of general technical experience
  • One (1) plus years of refrigeration/HVAC experience
  • Plumbing and electro/mechanical experience.
  • Prior diagnostic troubleshooting is an asset
  • Demonstrated mechanical, technical and electrical aptitude.
  • Basic computer skills.
  • Valid driver's license and driving record free from any violations for the past 3 years
  • Ability to consistently bend, kneel, and lift up to 50 pounds

Cooler Service Field Technician

Coca-Cola Canada Bottling Limited.
L'Assomption - 42.16km
  Maintenance & Repair Full-time
  36.62
Coke Canada Bottling Cooler Service Field Technicians are the primary contact for maintenance, repair and mechanical service on cold drink equipment for a variety of stores through...
Learn More
Feb 25th, 2025 at 17:24

Customer Experience Associate Part-time Job

Scotiabank

Customer Service   Longueuil
Job Details

Our Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. 

We are looking for an enthusiastic, driven individual who enjoys meaningful conversation and supporting others. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by: 

 

  • Acting as a lobby leader; ensuring customers are appropriately triaged and/or assisted 
  • Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities, including opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing GICs 
  • Nurturing rich, long-standing relationships 
  • Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs 

 

Is this role right for you? In this role you will:

 

  • Build strong customer relationships and deliver excellent customer service 
  • Uncover and solve customers’ needs 
  • Explain complicated concepts simply 
  • Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment 
  • Demonstrate an eagerness to learn and determination to succeed 

 

 

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you: 

 

  • Have strong customer service skills 
  • Are willing to assist in a professional, friendly and efficient manner 
  • Are available to work a flexible schedule 
  • Have experience with conducting simple sales, proactive marketing calls and providing financial advice  
  • Have strong technical skills, able to promote and demonstrate the use of digital/self-service banking options 
  • Previous banking experience is a strong asset 

 

What’s in it for you?

 

  • The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers 
  • A rewarding career path with diverse opportunities for professional development 
  • An organization committed to making a difference in our communities– for you and our customers 
  • You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development 
  • A competitive compensation and benefits package

 

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English and French because they will serve and English-speaking clientele.

Customer Experience Associate

Scotiabank
Longueuil - 44.98km
  Customer Service Part-time
Our Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help the...
Learn More
Feb 20th, 2025 at 15:45

Dispatcher Full-time Job

Molson CoorsBeverageCompany

Transportation & Logistics   Longueuil
Job Details

As part of the Warehouse Dispatcher position, you will support the dispatch activities of the Longueuil distribution center. You will have to work closely with the warehouse and production teams. You will be responsible for planning, scheduling and executing beer operations and movements at the Longueuil warehouse. To this end, you will use the SAP warehouse management system (eWM/WMS/YMS) to route and control work instructions to be executed by warehouse employees associated with beer movements.

Working hours mainly at night (10 p.m. to 6 a.m.).

However, you may be required to work all three shifts (day, evening, night) depending on operational needs.

 

Responsibilities:

  • Issue priority delivery requirements in WMS according to planned production;
  • Track the execution of deliveries or transfer orders in real time;
  • Manage warehouse movements using eWM/WMS systems to plan inventory movements;
  • Initiate and manage the contingency plan in the event of a possible shutdown of IT systems;
  • Manage stock transfers in terms of receiving, transferring, order preparation and shipping.

 

Other qualifications:

  • You hold a DEC in operations management or any other program or experience relevant to the position;
  • You are available to work the night shift;
  • You have good computer skills;
  • Knowledge of SAP and WMS (an asset);
  • You are able to work in French and English (written and spoken);
  • Good communicator, you know how to demonstrate leadership, resourcefulness and you are recognized for your excellent interpersonal relationships aimed at optimizing teamwork;
  • You have good analytical skills, strong judgment and are proactive in problem solving;
  • You are recognized for your ability to make informed decisions with an overall perspective;
  • You have a good ability to work under pressure and independently; you are comfortable handling a lot of information and managing multiple priorities from various stakeholders and you adapt easily in a dynamic context where priorities are changing and deadlines are tight.

Dispatcher

Molson CoorsBeverageCompany
Longueuil - 44.98km
  Transportation & Logistics Full-time
As part of the Warehouse Dispatcher position, you will support the dispatch activities of the Longueuil distribution center. You will have to work closely with the warehouse and pr...
Learn More
Feb 12th, 2025 at 15:29

Flex Driver-19 Part-time Job

Federal Express Corporation Canada

Transportation & Logistics   Saint-Jean-sur-Richelieu
Job Details

To ensure timely delivery of packages to predetermined customers on specific routes, reviewing orders prior to delivery, load/unload vehicle and provide exceptional customer service to our client base.

Flexible shift opportunities (min and max hours, days of work parameters will be determined based on business requirements).

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Post Secondary:

- High school diploma/educational equivalent.

Professional accreditation/certification:

- Must have a valid full G license / Class 5 driver's license.

Related Experience Requirements

Minimum number of years required for entry to this job

- None

- One (1) year customer oriented business experience preferred

Amount of time required to learn or adjust to the job

- 3 months

Other specific mandatory experience requirements

- In the province of Quebec, must be bilingual (French and English)

Technical Skill Requirements

Solid knowledge of the following:

Must achieve minimum threshold on mandatory pre-placement driver assessment training

Ability to successfully complete all basic and re-currency training

Ability to lift 70 lbs

Some knowledge of Federal Express Canada operations an asset.

Interpersonal Skill Requirements

Good interpersonal and communication skills.

Good time management and organizational skills

Excellent customer service skills

Ability to multitask, handle stress and work in a highly pressured environment

 

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Post Secondary:

- High school diploma/educational equivalent.

Professional accreditation/certification:

- Must have a valid full G license / Class 5 driver's license.

Related Experience Requirements

Minimum number of years required for entry to this job

- None

- One (1) year customer oriented business experience preferred

Amount of time required to learn or adjust to the job

- 3 months

Other specific mandatory experience requirements

- In the province of Quebec, must be bilingual (French and English)

Technical Skill Requirements

Solid knowledge of the following:

Must achieve minimum threshold on mandatory pre-placement driver assessment training

Ability to successfully complete all basic and re-currency training

Ability to lift 70 lbs

Some knowledge of Federal Express Canada operations an asset.

Interpersonal Skill Requirements

Good interpersonal and communication skills.

Good time management and organizational skills

Excellent customer service skills

Ability to multitask, handle stress and work in a highly pressured environment

Flex Driver-19

Federal Express Corporation Canada
Saint-Jean-sur-Richelieu - 42.58km
  Transportation & Logistics Part-time
To ensure timely delivery of packages to predetermined customers on specific routes, reviewing orders prior to delivery, load/unload vehicle and provide exceptional customer servic...
Learn More
Feb 3rd, 2025 at 14:59

Courier-2 Full-time Job

Federal Express Corporation Canada

Transportation & Logistics   Saint-Jean-sur-Richelieu
Job Details
  • Location: 1100 Rue Parent, SAINT BRUNO, QC J3V 6L8, Canada

 

To provide courteous and efficient pick-up and delivery of packages on an assigned route; to check all shipments for conformance to Federal Express Canada features of service; to provide related customer service functions.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

High school diploma/educational equivalent

Must possess a valid driver’s license and have a good driving record

Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment

One (1) year customer oriented business experience preferred

Must achieve minimum threshold on mandatory pre-placement driver assessment training

Some knowledge of Federal Express Canada operations and Canadian Customs regulations an asset

Good interpersonal and communication skills

Good time management and organizational skills

Excellent customer service skills

Ability to multitask, handle stress and work in a highly pressured environment

Willingness to be flexible and work different schedules and holidays based on business needs

 

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

High school diploma/educational equivalent

Must possess a valid driver’s license and have a good driving record

Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment

One (1) year customer oriented business experience preferred

Must achieve minimum threshold on mandatory pre-placement driver assessment training

Some knowledge of Federal Express Canada operations and Canadian Customs regulations an asset

Good interpersonal and communication skills

Good time management and organizational skills

Excellent customer service skills

Ability to multitask, handle stress and work in a highly pressured environment

 

Willingness to be flexible and work different schedules and holidays based on business needs

Courier-2

Federal Express Corporation Canada
Saint-Jean-sur-Richelieu - 42.58km
  Transportation & Logistics Full-time
Location: 1100 Rue Parent, SAINT BRUNO, QC J3V 6L8, Canada   To provide courteous and efficient pick-up and delivery of packages on an assigned route; to check all shipments for co...
Learn More
Feb 3rd, 2025 at 14:58

Registered Nurse Full-time Job

Canadian Blood Services

Medical & Healthcare   Saint-Léonard
Job Details

Position's anticipated start date: 2025-02-17 
Position's anticipated end date: 2026-01-16 

Possible schedule/FTE: Minimum hours are guaranteed at 45 hours bi-weekly

 

Canadian Blood Services is looking for a Temporary part-time Registered Nurse to join our dynamic Donor Centre team in Saint John, New Brunswick.

 

The Donor Centre team is responsible for supporting Canadian Blood Services collecting donor blood in a safe manner to enable safe products which save lives every day.

 

In this role, you will assist in the collection of blood and blood products ensuring adherence to all safety protocols and all required documentation is carried out. You will play an integral part in building and promoting a positive donor experience and encouraging donations.

Formula for success

  • Leveraging your ability to communicate effectively with donors, you will conduct registration and confidential screening to determine eligibility and build and promote a positive donor experience.   
  • Utilizing your superb people skills, you will provide donors with information, instruction, and advice on blood donation. 
  • Drawing on your knowledge and experience you will provide coaching and consultation to donor centre staff, acting as team lead for collection events as needed.
  • With your excellent interpersonal skills, you will work in a diverse team environment assisting in the collection of whole blood and/or apheresis blood components which save lives daily.
  • At mobile events within our communities, you will assist in setting up booths, tables, and other equipment to ensure donor clinics are properly set up for use.

Desired education and skills

  • Completion of accredited nursing program and current license in good standing to practice as a Registered Nurse in the province is required.
  • Two years of experience working as a nurse is considered an asset as is a certification in First Aid and CPR.
  • Previous experience as a preceptor or with coaching others is an asset.
  • Technical skills including Microsoft Word and Outlook, and the ability to learn new systems and programs. 
  • A second language is considered an asset to support a positive donor experience.

What we offer you

  • Payment in lieu of vacation.
  • Payment in lieu of holidays.
  • Premiums paid according to the collective agreement.
  • Defined benefit pension plan.
  • Employee discounts, wellness program, professional resources.

What you can expect

  • Shifts/hours will vary. You must be flexible to accommodate assigned shifts which are based on operational needs; length of shifts varies according to the event which takes place at Canadian Blood Services fixed and mobile donor centers. Shifts include days, evenings, overnights, weekends, and statutory holidays
  • Travel will be required as often as weekly for mobile events. Transportation and accommodations will be provided by Canadian Blood Services.
  • Physical requirements for the role include the ability to lift weights up to 10 kg (22 lbs.). 

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.  

 

If this role resonates with you, we encourage you to apply by providing your up-to-date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives. 

 

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add [email protected] and [email protected] to your safe senders list. 

Registered Nurse

Canadian Blood Services
Saint-Léonard - 49.98km
  Medical & Healthcare Full-time
  37.56
Position's anticipated start date: 2025-02-17  Position's anticipated end date: 2026-01-16  Possible schedule/FTE: Minimum hours are guaranteed at 45 hours bi-weekly   Canadian Blo...
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Jan 30th, 2025 at 16:02

Delivery Driver (Class 5) Full-time Job

UPS

Transportation & Logistics   Brossard
Job Details

This position delivers and picks up packages to and from residential and/or commercial properties. This position performs in a physical, fast-paced environment involving driving, continual lifting, lowering, and carrying packages. This position practices safe transportation methods while traveling to and from destinations. This position ensures the best customer service through efficiency and dedication.
Responsibilities:
Learns and properly executes UPS safe driving methods.
Qualifications:
Ability to lift up to 70 lbs./32 kgs.
Complies with UPS appearance guidelines
Excellent customer contact and driving skills
Meets local age and operations requirements to operate a vehicle
Availability to work 5 days per week

UPS is a diverse and equal opportunity employer.  Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process.  If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.

Delivery Driver (Class 5)

UPS
Brossard - 44.48km
  Transportation & Logistics Full-time
This position delivers and picks up packages to and from residential and/or commercial properties. This position performs in a physical, fast-paced environment involving driving, c...
Learn More
Jan 24th, 2025 at 15:40

Customer Solutions Agent Full-time Job

Coca-Cola Canada Bottling Limited.

Customer Service   L'Assomption
Job Details

As a Customer Solutions Agent (CSA), you are the expert in Sales and Service, in our omni-channel contact center environment, to deliver customer needs. The Customer Sales Solutions Centre (CSSC) offers exceptional world class service to customers across Canada. Our Customer Solutions Agents deepen customer relationships and are responsible for assisting existing customers to process their beverage orders, execute an equipment service request, and handle customer service inquiries, while accessing and updating multiple systems. This role is critical in supporting the Coke Canada goal of becoming the world’s best independent bottler. You will succeed if you are customer focused, have a strong ability to find the right solution, motivated to achieve sales and service targets, deeply understand our product, execute accurate processes, and can multitask.

We have a hybrid model. You will be required to work a combination of both in office and at home. (Frequency varies by location)

Responsibilities

  • Answer incoming calls for sales orders, customer support, equipment service, myCoke website support, and/or general inquiries.
  • Execute customer support and equipment service tickets, process delivery requests, modify orders, execute reroute notifications, provide new product information etc. 
  • Effective handling of customer Chat inquires for the myCoke.com ecommerce platform.
  • Participate in outbound calling projects and/or other Customer Solutions initiatives. 
  • Apply effective first call resolution practices when responding to questions/concerns.
  • Strive to meet and exceed contact centre metrics.
  • Accurately update customer information and transactions in the Salesforce database
  • Successfully offer beverage products to established customers through up-selling and cross-selling to achieve volume and profitability targets.
  • Act as a company ambassador by offering best programs and solutions to drive value. 
  • Deliver professional account management for designated Coca-Cola Customers.
  • Utilize effective communication skills to ensure expectations are successfully achieved for both internal/external stakeholders.
  • Research account call history and use applicable resources/tools to problem-solve and make appropriate decisions to meet customer’s needs.
  • Escalate customer issues within established guidelines in timely manner.
  • Understand performance targets to meet and/or exceed goals.
  • Learn and abide by Coca-Cola Canada Policies and Procedures. Remain up to date with our product lineup, updates, and process revisions to immediately apply to customer interactions 
  • Access multiple system applications simultaneously to effectively provide sales and service 
  • Actively participate in team building and engagement activities.
  • Remain on queue per schedule to ensure service levels are achieved daily
  • Attendance, schedule adherence and punctuality are essential for this role 
  • Perform other duties per business needs, as instructed by Management Team

Qualifications

  • High School Diploma or equivalent
  • 1+ years customer service and/or customer sales experience (Contact Centre experience considered a strong asset)
  • Must have excellent telephony/verbal communication skills 
  • Must have professional written communication skills
  • Proven ability to multitask and pivot based on customer needs
  • Proven ability to achieve sales, revenue, quality, and accuracy targets
  • Demonstrated ability to provide outstanding customer service
  • Ability to work independently and in a team environment
  • Open to observation and coaching 
  • Strong ability to problem-solve and provide viable solutions based on customer needs and company objectives
  • Experience working in multiple systems and applications 
  • Strong attention to detail and time management skills
  • Demonstrated ability to understand, stay up to date and apply with policies/guidelines accurately
  • Experience with Salesforce considered a strong asset
  • Proficient with Microsoft Office
  • Must have a private home office space (high speed internet connection) during at home shift(s)

Customer Solutions Agent

Coca-Cola Canada Bottling Limited.
L'Assomption - 42.16km
  Customer Service Full-time
As a Customer Solutions Agent (CSA), you are the expert in Sales and Service, in our omni-channel contact center environment, to deliver customer needs. The Customer Sales Solution...
Learn More
Jan 22nd, 2025 at 17:41

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