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Customer Financial Relations Representative

In this role, you are responsible for supporting collections and customer service departments for Wolseley Canada's accounts receivable.

What are the benefits for you:

• Normal opening hours Monday to Friday
• Full benefits with fully Company paid premiums for the basic kit from the first day of employment
• Professional development and training opportunities
• Life, Disability and Wellness Insurance Program
• Retirement savings programs, including an RRSP and a defined contribution pension plan, with an employer contribution of up to 5.25%
• Paid vacation and sick leave, and a day off on your birthday!
• Bonus programs that include annual performance bonuses and a profit sharing plan
• Employee discounts on top brands of plumbing and HVAC/R products
• Tuition reimbursement for employees
• Employee Referral Program
• Reimbursement of safety shoes

What you will do:

• Resolve delinquent accounts by collecting late payments
• Encourage and promote our self-service website: Wolseley Express
• Handle a high volume of inbound calls from customers with billing and payment questions
• Perform, track and document collection activities
• Process and resolve inquiries from customers, branch staff, by telephone or email.
• Investigate and resolve disputes within the parameters of the policy
• Resolve billing issues leading to late payments and promote electronic invoicing.
• Resolve customer discrepancies such as discount chargebacks, term disputes, omitted invoices, unauthorized deductions, and misapplied payments.
• Identify and escalate accounts that require third-party action or legal action.
• Reconciliation of customer accounts, if applicable
• Monitor and manage the “Pending Shipment/Notification Display” screen within the authorized limits.

What you will bring:

• Minimum 3-5 years of credit/collection experience; proven track record of successful collections.
• CCP designation or pursuit of CCP designation is an asset.
• Experience working in a customer service role
• Excellent verbal and written communication and negotiation skills
• Ability to work independently
• Microsoft Office experience preferred (Word, Excel and Outlook).
• Attention to detail and precision
• Ability to exercise judgment
• Effective listening skills
• Excellent organizational, time management and interpersonal skills
   

Each submitted resume is individually reviewed by our team and kept for 24 months in case a great new opportunity that matches your skills and abilities arises.

Please note that this position requires the result of a satisfactory criminal record check. A criminal record under the Criminal Code and/or another federal criminal record does not automatically mean that you will not be eligible for the position.

Securitas plays an essential role for our clients and in society. The Receptionist Officer position helps maintain a safe and secure environment for our clients by actively monitoring the premises, including access control, and patrolling a variety of locations. They preserve order while enforcing regulations and directives for a client site pertaining to personnel, visitors, and the area. Frequently our Receptionist Officers will provide customer service and information to a client’s employees and customers.

We are driven by a clear corporate culture and purpose, which helps us live according to our values of Integrity, Vigilance, and Helpfulness. These values are at the heart of our culture, help define who we are and guide our actions.

The Receptionist Officer is a customer service driven position. If you have receptionist, hospitality, or retail industry background, you are a great fit for this role. No customer service experience? No problem! With a friendly and positive attitude, we will provide the training and knowledge you need to be successful in the security industry. 

Are you interested in being part of our Team?

•              Apply quickly and efficiently online 

•              Interview from the convenience of your own home

•              Weekly pay 

•              Competitive benefits 

•              Flexible schedules 

The Inside Sales Representative is in direct contact with customers and all salespeople. He is responsible for responding to customers, preparing quotes and taking orders by phone, fax or email.

What are the benefits for you?

• Normal opening hours Monday to Friday
• Full benefits with fully Company paid premiums for the basic kit from the first day of employment
• Professional development and training opportunities
• Life, Disability and Wellness Insurance Program
• Retirement savings programs, including an RRSP and a defined contribution pension plan, with an employer contribution of up to 5.25%
• Paid vacation and sick leave, and a day off on your birthday!
• Bonus programs that include annual performance bonuses and a profit sharing plan
• Employee discounts on top brands of plumbing and HVAC/R products
• Tuition reimbursement for employees
• Employee Referral Program
• Reimbursement of safety shoes

What you will do

• To inform customers and promote our products according to their needs by providing them with the necessary technical information on plumbing products
• Respond to customers, take telephone orders and enter orders into the computer system;
• Prepare bids and calls for tender;
• Align with the pricing structure and/or promotions in effect and work in collaboration with the external sales team;
• Build and maintain good business relationships with customers;
• Achieve the targets and objectives determined by Management;
• Maintain and expand your customer network;
• Work in concert with other branch members and external representatives to maintain a high level of customer satisfaction;
• Other related tasks as required;
   

What you will bring

• 2 to 5 years of relevant experience in a related field;
• Comfortable with computer software including the Office suite (Outlook, Excel, etc.);
• DEP in plumbing/heating or DEC in building mechanics (an asset);
• Good knowledge of plumbing products;
• Demonstrate initiative, autonomy, dynamism and interpersonal skills;
• Ability to negotiate with customers and deal with bid closing deadlines;
• Strong customer service skills;
• Bilingualism (an asset) to communicate with internal partners across Canada

Each submitted resume is individually reviewed by our team and kept for 24 months in case a great new opportunity that matches your skills and abilities arises.

Please note that this position requires the result of a satisfactory criminal record check. A criminal record under the Criminal Code and/or another federal criminal record does not automatically mean that you will not be eligible for the position.

The Tenant Services Coordinator supports BGIS clients by coordinating the delivery of small-scale maintenance projects, workspace changes, design services and office services. They coordinate the resolution of tenant issues related to the delivery of tenant service projects. They are also responsible for assembling the scope and specifications, tendering, financial administration and monitoring contractor performance for tenant service and base building projects.

KEY DUTIES & RESPONSIBILITIES

Projects:

§  Receives, processes and validates service requests received by telephone, e-mail, and personal visits and maintain service call / work order tracking as required (Keep a Project Tracker spreadsheet).

§  Works with the Facility Managers to deliver small-scale tenant service projects; determining skills required, assisting with contractor selection and monitoring performance.

§  Coordinates, plans and oversees BGIS and subcontracted forces to deliver required tenant service projects within the scope of the position. 

§  Works with multiple stakeholders to ensure timely and successful project completion, ensuring adherence to scope, budget requirements and maintaining client satisfaction.

§  Participates in the development of in-house project engineering cost estimates; design concept alternatives; standards and procedures; and Consultant Terms of Reference.

§  Manages and oversees the performance of design consultants and contractors throughout the duration of a project, identifying and resolving issues while monitoring and ensuring the quality of service.

§  Reviews the work done by contractors, reports any discrepancies to Facility Manager and requests Purchase Orders.

Health and Safety:

§  Ensures that projects are delivered in compliance with all regulatory, environmental and health and safety requirements.

§  Follows Company procedures to ensure safe environment, personal safety and safety of others.

§  Sends, receives, reviews, and tracks H&S documentation.

§  Manages time & space of building activities to ensure no conflicting safety hazards.

§  Verifies client security requirements and ensures service providers are compliant prior to entering client space.

Communication:

§  Develops client project communications, including deadline notification, process updates, and scope requirements.

Documentation:

§  Creates and submits all project documentation, funding justification and approval templates; including but not limited to scope and specifications, tendering, financial administration, and monitoring contractor performance. 

§  Meets all documentation requirements and submissions.

Financial & Invoicing:

§  Reviews contract work invoices and address discrepancies.

§  Creates various funding documents for tenants to review and commit funding as needed for services requested.

§  Reviews all quotes and all funding docs for accuracy and completeness.

Analytics & Data Management:

§  Tracks all projects and timeline, providing regular status updates.

§  Tracks and reports on project totals monthly.

Relationship Management:

§  Develops and maintains effective relationships with vendors, clients and stakeholders.

§  Manages stakeholder requirements, scope changes, and project expectations.

Knowledge & Skills

§  High school completion plus a specialized technical or business course.

§  1-3 years of job-related experience specific to the assignment – facility management, churn, facility infrastructures, client industry sector, government sector, etc.

§  Good client management/customer service skills.

§  Effective Interpersonal skills, with an emphasis on communication (verbal/written).

§  Knowledge of project delivery and tendering processes.

§  General knowledge of commercial building systems and/or construction.

§  Strong organisational, coordination and documentation skills with the ability to multi-task.

§  Ability to work independently.

§  Proficiency with CAD will be considered an asset.

§  Proficient with MS Office and email software.

Licenses and/or Professional Accreditation

§  Valid driver’s license (as required).

ROLE DIMENSIONS

1.        Project Management:

Leads small, low complexity projects: 1 discipline, same workgroup, same location.

2.        Communications:

Communication involves some clarifications or addressing the service requests, providing instructions, training, explaining the approach.

3.        Expertise:

Working knowledge in a specialized area

4.        Problem Solving and Innovation:

Work requires understanding the nature of the challenge, analysing the data and addressing it by choosing the most appropriate course of action. Sometimes the course of action needs to be determined very quickly, and solutions might require knowledge of 1-3 software applications.   

To-do list

Training-Skills and experience required

• DEP in mechanics;
• 5 to 10 years of experience in a similar position
• Have taken courses in personnel management
• Knowledge of Microsoft Office and maintenance planning software
• Perfectly bilingual French / English
• Have leadership with management skills and be an excellent communicator;
• Have the enthusiasm for a “hands-on” approach to managing your team;
• Able to work with several different stakeholders from the internal and external environment.
• Able to work to very strict deadlines;
• Have a sense of organization, priorities and a taste for teamwork;
• Good mechanical sense;
• Good ability to work with the tools needed for the job;
• Have good self-confidence;
• Love challenges;
• Have excellent interpersonal skills.

We thank all applicants for their interest in exploring employment opportunities with Maple Leaf Foods, however, only those selected for an interview will be contacted. Applicants may be subject to a background check and must meet security requirements for the position.

Closing Date:

* Position closes at 12:01am on the close date identified below.

01/23/2025

Wolseley Canada is looking to hire and train an Inside Sales Representative to join our Joliette team.

Our Branch Managers are the inspired leaders of our branches. They help bring our leadership team's vision to life by motivating each network within a branch, while holding each employee accountable for the overall success of the branch.

What are the benefits for you?

• Normal opening hours Monday to Friday
• Full benefits with fully Company paid premiums for the basic kit from the first day of employment
• Professional development and training opportunities
• Life, Disability and Wellness Insurance Program
• Retirement savings programs, including an RRSP and a defined contribution pension plan, with an employer contribution of up to 5.25%
• Paid vacation and sick leave, and a day off on your birthday!
• Bonus programs that include annual performance bonuses and a profit sharing plan
• Employee discounts on top brands of plumbing and HVAC/R products
• Tuition reimbursement for employees
• Employee Referral Program
• Reimbursement of safety shoes

What you will do:

• You will be responsible for the day-to-day operations of the branch, in accordance with established policies and procedures.
• You will lead, train and supervise inside sales and sales counter teams, as well as warehouse operations such as shipping, receiving, stock keeping and other material handling activities.
• Manage overall branch operations ensuring that the highest level of service is achieved every day.
• Cultivate and manage key business relationships.
• Identify new product/business opportunities based on customer needs.
• Ensure branch planning and organization to achieve sales, operating profit and business objectives.
• Create and maintain strategic alliances with suppliers.
• Manage associates' weekly work schedule and labor costs.

What you will bring:

• Knowledge of industry products (plumbing and HVAC/R) required
• Demonstrated ability to lead and build a high-performing team
• Demonstrated ability to achieve objectives in a highly competitive market.
• Exceptional customer service skills
• Excellent problem-solving, interpersonal and communication skills

Each submitted resume is individually reviewed by our team and kept for 24 months in case a great new opportunity that matches your skills and abilities arises. 

Please note the following: This position requires a criminal record check. A criminal record under the Criminal Code and/or other federal offences does not automatically mean that you are not eligible for this position.

Carpenters build, erect, install, maintain and repair structural framing of wood, particleboard, lightweight steel and other materials. They are employed by construction companies, carpentry contractors and plant maintenance departments, businesses and other establishments, or they may be self-employed.

MAIN DUTIES AND RESPONSIBILITIES

• Read, interpret and study plans, drawings and sketches to determine technical specifications and calculate material requirements.
• Prepare the layouts, using measuring tools, taking into account the requirements of the building codes.
• Measure, cut, shape and assemble elements made of wood, chipboard, light steel or other materials.
• Erect foundations, install floor beams, lay floor covering support, assemble pre-assembled framing and roofing elements.
• Adjust and install carpentry elements (such as: interior doors, moldings, shelves, storage spaces, wall coverings, wooden stairs, wooden floors and hardware, etc.).
• Build divisions and carry out the interior finishing of a building.
• Maintain, repair and renovate wooden dwellings and buildings in factories, mines, hospitals, industrial plants and other establishments.
• Install built-in furniture (such as: countertops, kitchen and bathroom cabinets, etc.).
• Prepare, if necessary, quotes for customers.
• Supervise the work of apprentices and day laborers, if applicable.

KNOWLEDGE AND SKILLS

• Basic geometric and mathematical knowledge is essential for the design and layout of frames. Computer skills are increasingly required to be able to use the software available in the field.

Professional Certificates and Approvals

• CCQ companion certificate Valid for Carpenter-Joiner