All jobs within 50 km around Richmond

Reporting to the assigned supervisor, the Housing & Health Nurse (HHN) is responsible for providing assessment and consultative services for applicants and tenants with complex social and healthcare needs and/or behavioural problems. He/she/they provide training programs and critical event stress management defusing services; and liaise with regional and community health authorities, non-profit housing societies, and co-operative housing groups. The position currently registered as Registered Nurse (RN) or Registered Psychiatric Nurse (RPN) or both may provide direct service delivery to clients participating in BC Housing Programs and provide clinical oversight to other Housing and Health Services staff.

CANDIDATE PROFILE

The successful candidate will have the following:

EDUCATION & EXPERIENCE:

• Degree from a recognized program for Registered Nurses or Registered Psychiatric Nurses.
• Eligible to practice nursing in the Province of British Columbia as a Registered Nurse (RN) or Registered Psychiatric Nurse (RPN).
• Extensive experience working with persons with psychiatric disorders and complex social and/or health care needs and/or behavioural issues in a community setting.
• Or an equivalent combination of education, training, and experience acceptable to the employer.

 KNOWLEDGE, SKILLS AND ABILITIES:

• Considerable knowledge of signs and symptoms of common medical conditions
• Considerable working knowledge of medications usually prescribed for common medical conditions
• Considerable knowledge of the signs and symptoms of common psychiatric disorders
• Considerable working knowledge of the use of psychotropic medications including contraindications, precautions, adverse effects and usual dosage and route of administration.
• Considerable knowledge of non-pharmaceutical treatment options for the treatment of psychiatric disorders
• Considerable knowledge and skills in psychosocial rehabilitation principles
• Considerable knowledge of the different types of mental health and/or addiction housing models
• Sound knowledge of substance abuse and the different types of treatment programs for substance abuse
• Sound knowledge of the role of community health resources and other social services
• Ability to provide consultation services, crisis intervention, and initiate/coordinate referrals to external agencies for services
• Ability to communicate effectively, both verbally and in writing
• Ability to prepare assessment and consultation reports within established time frames
• Ability to independently plan, organize, and adapt to a changing workload
• Ability to establish workload priorities
• Ability to work independently and as part of a team in a multidisciplinary environment
• Ability to work with a diverse population from various socioeconomic backgrounds
• Ability to deliver training programs
• Ability to provide critical event stress management defusing services to individuals following a traumatic event
• Excellent interpersonal skills and proven ability to develop positive working relationships with other agencies and service providers
• Excellent assessment and problem-solving skills
• Proficiency in MS Office applications (Word, Excel, PowerPoint)
• Requires travel and working periodic evenings. For positions outside of the Lower Mainland, extensive travel required.
• Valid BC Driver’s License and a reliable vehicle in order to respond to emergency and time-sensitive situation
• Maintain current registration with the British Columbia College of Nurses and Midwives
• Criminal Record Check required.

Reporting to the Regional Administrative Services Manager, the Administration Clerk performs a variety of administrative support duties for a regional office. He/She/They are responsible for duties that include reviewing and processing applications, responding to client enquiries, assisting with forms completion and public information sessions, processing rent receipts, work orders, procurement documents and accounts payable invoices, performing reception duties, and providing general clerical, data entry and document management support.

CANDIDATE PROFILE

The successful candidate will have the following:

EDUCATION & EXPERIENCE:

• High school diploma and completion of post-secondary courses in office or business administration or other relevant
  discipline.
• Sound office administration experience.
• Or an equivalent combination of education, training, and experience acceptable to the employer.

 KNOWLEDGE, SKILLS AND ABILITIES:

• Sound knowledge of office systems and procedures.
• Some knowledge of accounting procedures.
• Ability to learn, understand, and explain BC Housing program, policies, and services.
• Ability to deal with the public, staff, and outside agencies in a courteous, professional, and tactful manner.
• Ability to maintain a cash float and balance cash accurately.
• Ability to type a minimum of 40 wpm.
• Ability to search documents, databases, and the internet to resolve issues creatively and within established guidelines.
• Ability to plan, multi-task, meet deadlines and adapt in a fast-paced environment.
• Ability to exercise tact, diplomacy and good judgement when interacting with a broad range of partners and customers, including individuals of diverse social, educational, and cultural backgrounds.
• Ability to plan and meet deadlines by effectively prioritizing actions to respond to numerous diverse and shifting challenges without compromising the quality of work.
• Ability to work with accuracy and excellent attention to detail.
• Excellent oral and written communication skills, with a solid command of English grammar, punctuation, and spelling.
• Excellent interpersonal and conflict resolution skills.
• Strong problem-solving skills.
• Strong in computer applications, including MS Office (Word, Excel, PowerPoint, Outlook), with excellent mail merge document skills.

Reporting to the assigned supervisor, the Program Specialist, Supportive Housing & Homelessness Programs oversees an assigned portfolio of Supportive Housing and/or Homelessness Programs and is responsible for ensuring the effective and consistent delivery of programs regionally and across the province. He/She/They oversees the execution of program agreements, provides guidance and operational input on the development of new programs, assesses regional and provincial requirements, as well as recommends strategies to best meet the needs of vulnerable individuals and ensure the success of programs. The position is the key relationship manager for the assigned portfolio of programming and serves as a point of contact in managing a variety of issues relating to the delivery of these programs. 

CANDIDATE PROFILE

The successful candidate will have the following:

EDUCATION & EXPERIENCE:

• Bachelor’s degree in business administration, social services, public administration or other relevant field.
• Extensive experience in senior level positions within non-profit society management or delivery of social services and community-based programs. 
• Or an equivalent combination of education, training, and experience acceptable to the employer.

 KNOWLEDGE, SKILLS AND ABILITIES:

• Considerable knowledge and understanding of the philosophies, principles and practices associated with the delivery of government social and regulatory programs
• Considerable knowledge and understanding of non-profit society governance, management and operations. 
• Sound knowledge of homelessness and the intersection of trauma, mental health and substance use issues. Sound knowledge and understanding of the risks associated with programs that serve vulnerable populations 
• Proficient in the use of MS Office Applications (Excel, Word, PowerPoint, Outlook).
• Strong written and oral communication skills
• Strong consultative and relationship building skills
• Ability to learn and understand BC Housing’s mandate, programs and policies in delivering social housing and services to vulnerable populations
• Ability to negotiate budgets, contracts, mediate disputes and resolve conflicts
• Ability to provide general management expertise in the successful operation of programs for vulnerable individuals 
• Ability to build successful partnerships, both externally and internally, and work together to deliver consistency in programs across the province
• Ability to provide advice and assistance regarding financial budgeting and contract management practices, including the ability to assess budget and financial statements 
• Ability to summarize and explain complex program information and funding requirements
• Ability to build dialogue and consensus with multiple stakeholders, often with conflicting agendas
• Ability to display tact and diplomacy in dealing with a broad range of professions and community stakeholders
• Ability to manage multiple issues and projects, coordinate with others, keep senior management apprised of major issues and adapt to changing priorities
• Ability to strategize, apply creative thinking and build on existing and potential strengths in working towards solutions that support the long-term sustainability of the sector 
• Ability to travel on Commission business and work evenings and weekends as required. 
• Ability to arrange suitable transportation to various sites.
• Criminal Record Check is required.

Reporting to the Director, Lending Services, the Lending Services Lead provides leadership in designing and developing financial and development risk analysis in the areas of financial modelling and analysis, development feasibility, capital sourcing, and business case and legal support for housing development and re-development projects. He/she/they provides direction in the review of mortgage documentation for Development and Asset Strategies, Building Envelope Repair projects, and Provincial Infrastructure Grant Projects. The position evaluates the feasibility and risk of housing projects and develops strategies for the mitigation of ownership, funding, security adequacy and financial risks to the Commission. The role leads the negotiations with partners, housing providers, municipalities, developers, and others to ensure projects are structured properly and are financially viable with appropriate capital structure and sourcing. He/she/they works closely with the Mortgage Administration and Development and Asset Strategies staff regarding the provision of construction lending, mortgage financing and legal administration services, and monitors any changes to the risk profile throughout the life cycle of the project and recommends strategies to reduce risk as required. The position leads and contributes to the development of risk management methodologies, processes, models, and systems to facilitate the ongoing identification, evaluation, monitoring, and mitigation of risk to the Commission. 

CANDIDATE PROFILE

The successful candidate will have the following:

EDUCATION & EXPERIENCE:

• Bachelor’s degree in Business Administration, Urban Land Economics, or other relevant discipline. 
• Extensive well-rounded experience in commercial/multi-unit CMHC insured and uninsured construction underwriting and in re-development projects.  
• Or an equivalent combination of education, training, and experience acceptable to the Employer.

KNOWLEDGE, SKILLS AND ABILITIES:

• Extensive knowledge and understanding of the structuring and financing of social housing and market rental developments involving multiple partners. 
• Extensive knowledge and understanding of risk modelling, and the ability to assess risk and develop a comprehensive risk profile for each project. 
• Ability to learn and understand departmental policies and procedures and of the Commission’s mandate and programs.
• Ability to work in a team environment and facilitate creative thinking with respect to the best use of development properties, forms of ownership, financing structures, and strategies for mitigation of risk. 
• Ability to establish a high level of rapport with DAS staff, housing development partners, and stakeholders. 
• Ability to analyze complex corporate financial statements and business operational information, quickly grasp the linkages and implications, and make quick but effective decisions.
• Ability to lead, coach, and motivate staff in a team setting.
• Excellent organizational, research, analytical, and problem-solving skills. 
• Excellent written and verbal communication skills.
• Excellent consultative, facilitation, leadership, and interpersonal skills.

Reporting to the assigned Manager, the Procurement Specialist uses public procurement guidelines and BC Housing policies, processes, and templates to conduct procurements, assist in managing suppliers and provide recommendations to internal clients (the “client”) engaged in supply chain activities. He/she/they works independently and proactively to support their clients’ procurements and resulting supply contracts which may include but are not limited to: managing solicitations, working collaboratively with the client on solicitations, providing oversight and guidance to the procurement process, and providing recommendations for procurements. The position is responsible for conducting and/or supporting public and selective competitive bids, developing, and implementing strategic procurement strategies for construction/renovations/equipment/services, providing and/or supporting vendor management and developing strong relationships with suppliers and key agencies. The role oversees and facilitates the process supporting the development and issuance of solicitations for the supply of goods and services which involve the strategic, timely and economic acquisition of construction, renovations, equipment, services and supplies.

CANDIDATE PROFILE

The successful candidate will have the following:

EDUCATION & EXPERIENCE:

• Advanced diploma in operations management, logistics, or other relevant discipline.
• Considerable related experience in purchasing and/or contract management.
• Or an equivalent combination of education, training, and experience acceptable to the employer.

 KNOWLEDGE, SKILLS AND ABILITIES:

• Considerable knowledge and understanding of procurement and purchasing practices for a variety of supplies and services.
• Sound knowledge of construction purchasing and their contracts.
• Sound knowledge of Canadian construction, tendering and contract law(s), and practices.
• Sound knowledge of Public Procurement requirements and legislation.
• Sound knowledge of construction, building maintenance and repair, including parts and supplies.
• Proficiency in the use of MS Office applications (Excel, Word, PowerPoint, and Outlook).
• Strong decision-making and analytical skills.
• Strong customer service and presentation skills.
• Strong verbal and written communication skills.
• Ability to negotiate prices, terms, and conditions of contracts.
• Ability to plan, coordinate, and organize purchasing activities.
• Ability to write, review and/or edit technical reports, specification terms, solicitations, contracts, Request for Proposals, etc.
• Ability to work and foster relationships with internal and external stakeholders.
  
• Ability to analyze, mitigate, and resolve contractual and supplier performance problems.
• Ability to work under tight deadlines and pressures while managing multiple projects.

PRIMARY FUNCTION:

Performs a variety of cleaning duties within assigned Commission buildings.

JOB DUTIES AND TASKS:

1. Performs cleaning duties within assigned buildings including vacant dwellings:

(a) Mops, washes, waxes and polishes floors and vacuums carpets; cleans carpets (except on move outs), walls, doors, furniture, smoke alarms and dusts and sweeps areas;
(b) Moves Commission and tenant furniture and/or effects within a development;
(c) Maintains cleanliness of assigned outside areas and picks up litter and removes garbage, maintains integrity and compliance of recycling programs;
(d) Clears snow from doorways and walkways and applies ice melt product when required;
(e) Operates cleaning janitorial equipment and uses associated tools and cleaning materials;
(f) Washes windows inside and outside where accessible;
(g) Required to utilize tact and diplomacy and refers tenants to other staff where appropriate. In some occasions may be required to exercise interpersonal and conflict resolution skills when dealing with the resident population.
 

2. Other related duties

(a) Changes light bulbs in buildings and in unlit areas where no Building Manager is assigned or the Building Manager is off duty;
(b) When required, shall drive the Employer's vehicle.

Reporting to the assigned supervisor, the DAS Administrative Coordinator is responsible for providing a variety of program and project administration and administrative services to the assigned team within the Development and Asset Strategies Branch. He/she/they are required to perform the majority or all the following functions dependent to support assigned teams. The position works on programs and projects delivered by the Branch that are complex, multi-dimensional, and involve numerous stakeholders, requiring considerable judgment, and initiative on the part of the incumbents to effectively coordinate all administrative aspects of assigned projects to successful conclusion. The role ensures effective project administration and development, relationship management with project partners, and works with the team to help ensure the expedited project timelines can be met.

CANDIDATE PROFILE

The successful candidate will have the following:

EDUCATION & EXPERIENCE:

• Completion of a post-secondary diploma in business or program administration or other relevant discipline, including courses related to contract and accounting administration.
• Sound experience in a relevant subject area and in a comparable environment such as the housing, construction, or development industry.
• Sound experience with front-of-office experience with a development firm is required for certain positions.
• Or an equivalent combination of education, training, and experience acceptable to the employer

 KNOWLEDGE, SKILLS AND ABILITIES:

• Sound practical knowledge of program/project, accounting, and contract administration, including invitational and public procurement, and tendering practices
• Sound knowledge and understanding of accounting processes
• Sound practical knowledge of and proficiency in standard word processing, spreadsheets, databases, and other relevant applications including MS Office (Word, Excel)
• Some knowledge of construction processes, cash flow, budgeting, and scheduling
• Ability to read and review tender documents, change orders, and other contract documentation
• Ability to work independently as well as function effectively in a team environment
• Ability to organize and prioritize work to meet deadlines in a fast-paced environment, while responding to numerous diverse and shifting challenges without compromising the quality of the work
• Ability to exercise tact, diplomacy, and good judgment when dealing with a broad range of audiences
• Ability to find and implement creative and practical solutions to problems
• Strong analytical, research, and problem-solving skills
• Strong initiative, follow-through skills, and attention to detail
• Strong writing and editing skills
• Excellent communication, interpersonal, and customer service skills

The Supportive Housing Advisor administers funding and reviews the effectiveness of Non-Profit Societies responsible for the delivery of housing and support programs. He/She/They approves significant operating budgets that often includes multiple funding sources including health authorities, other provincial organizations, private sector philanthropy and the federal government. He/She/They makes recommendations regarding program implementation and provides a high degree of financial oversight and risk mitigation.  The role provides housing program expertise through a collaborative approach that recognizes and adapts to the expertise and capacity of a range of service providers. The position builds and facilitates strong collaborative relationships with stakeholders and provides vision, advice, and leadership as a partner and advisor in achieving the Non-Profit provider’s mandate and BC Housing’s objectives. Responsibilities are performed in an environment that involves multiple stakeholders including a range of private and nonprofit advocacy groups as well as municipal, provincial, private sector and federal agencies with a range of agendas and special interests.

CANDIDATE PROFILE

The successful candidate will have the following:

EDUCATION & EXPERIENCE:

• Bachelor’s degree in Public Administration, Business Administration or other relevant discipline, including university level courses in non-profit society management and/or social service delivery. 
• Extensive experience at a senior level in: Non-profit society management and/or in the delivery of social services and community-based programs, supporting populations who are homeless and/or live with mental health and addiction issues, developing partner/stakeholder relationships and providing consultation to not-for-profit Boards and Executive regarding business and program management, and negotiation and management of contracts for service. 
• Or an equivalent combination of education, training and experience acceptable to the employer. 
• Criminal Record Check required. 

KNOWLEDGE, SKILLS AND ABILITIES:

• Considerable knowledge and understanding of the philosophies, principles, practices and standards associated with the delivery of government social and regulatory programs by non-profit societies and contracted community service providers.
• Considerable knowledge of current social issues facing tenant populations, including homelessness, mental illness, drug addiction, domestic violence, child protection and ageing.
• Considerable knowledge and understanding of BC Housing’s mandate, programs and policies in delivering social housing and social services to the vulnerable.
• Considerable and broad cross-functional knowledge and understanding of non-profit society governance, operation, budgeting, maintenance, administration, procurement, contracting and staffing.
• Sound knowledge of the Residential Tenancy Act, Societies Act, the Co–op Housing Act and the Community Care and Assisted Living Act. 
• Considerable knowledge and understanding of the risks associated with housing vulnerable tenants and ability to work closely with service providers in mitigating risk.
• Sound knowledge of building structures and systems and ability to recognize deficiencies. 
• Considerable knowledge of budgeting and contracting practices, and ability to assess audited financial statements.
• Strong consultative, facilitation, consensus building, negotiation, mediation, influencing and conflict resolution skills.
• Strong verbal and written communication, presentation and interpersonal skills.
• Strong leadership, conceptual, analytical, strategic thinking and problem-solving skills.
• Proficient with computer applications and databases. 
• Ability to understand, analyse, and apply a broad range of Program Agreements and project-specific Operating Agreements. 
• Ability to strategize, plan, coordinate, integrate and manage a complex portfolio of non-profit societies in providing the highest quality of stable, safe and affordable housing and housing related services. 
• Ability to provide strategic organizational and general management expertise and educate boards and executives in the successful operation of housing societies. 
• Ability to act as relationship manager and primary point of contact for Societies, including interacting with Society Board of Directors, the Executive Director, and Chief Financial Officers and accounting staff.
• Ability to analyse complex, challenging and sensitive issues, balancing diverse interests and facilitating the implementation of solutions.
• Ability to build successful and constructive relationships and partnerships, both externally and internally, and work together to mutually attain the objective of providing stable, safe and affordable housing and housing related services. 
• Valid BC Driver’s License and access to a reliable vehicle. 
• Please Note: Successful applicant(s) are subject to a satisfactory criminal record search and are required to maintain Security Clearance throughout their employment.
• Due to the nature of this role, a valid class 5 driver's license and satisfactory driving record is required.
• Due to the nature of this role, access to a reliable vehicle will be required

Reporting to the Senior Manager, Coordinated Access & Assessment or Coordinated Access and Assessment Manager, the Access & Assessment Coordinator leads the planning and implementation of the Coordinated Access and Assessment (CAA) initiative at the community level, working closely with community partners in housing the homeless, hard-to-house or those with multiple barriers in appropriate placements along the housing continuum. He/she/they conducts assessments of applicants through the Supported Housing Registry, assigns applicants to specific programs and vacancies and works with a variety of stakeholders to improve coordination and service quality in the homeless serving sector.    

CANDIDATE PROFILE

The successful candidate will have the following:

EDUCATION & EXPERIENCE:

• Bachelor’s degree in social work or other relevant field.
• Considerable progressive experience in community settings, working with homeless populations or other diverse populations with complex social and/or health care needs and/or behavioural issues. 
• Or an equivalent combination of education, training and experience acceptable to the employer. 
• As a condition of initial and ongoing employment with BC Housing, the incumbent must maintain current registration with the appropriate professional certifying body relating to their credentials that is acceptable to the employer.
• Criminal Record Check required. 

KNOWLEDGE, SKILLS AND ABILITIES:

• Considerable knowledge of the different types of mental health and/or addiction housing models.  
• Sound knowledge of current social issues including homelessness, mental illness, drug addiction, domestic violence, child protection and ageing.
• Considerable knowledge and skills in psychosocial rehabilitation and Housing First practices.
• Sound knowledge of government and non-profit agencies in the community served, and the role of community health resources and other social services.
• Sound knowledge of the signs and symptoms of common medical and psychiatric conditions, substance abuse and the different types of treatment programs for substance abuse. 
• Excellent skills with computer applications and software including MS Office applications and knowledge of complex database structures.
• Strong negotiation, mediation and conflict resolution skills. 
• Excellent interpersonal skills and proven ability to develop positive working relationships with other agencies and services providers. 
• Strong project management skills with the ability to multi-task and set priorities within tight timelines. 
• Excellent analytical and problem-solving skills. 
• Ability to learn and understand BC Housing’s programs and services relating to homelessness. 
• Ability to communicate effectively, both verbally and in writing; ability to present program information, deliver training programs and work collaboratively with a variety of community stakeholders. 
• Ability to provide critical event stress management and defusing services to individuals following a traumatic event. 
• Ability to provide consultation services, crisis intervention and initiate/coordinate referrals to external agencies for services. 
• Ability to work in a multidisciplinary environment; proven ability to work independently and as part of a team. 
• Ability to travel and to work periodic evenings; transportation arrangements must meet the operational requirements of the position. For positions outside of the Lower Mainland, extensive travel required. 
• Valid BC Driver’s License. 
• Please Note: Successful applicant(s) are subject to a satisfactory criminal record search and are required to maintain Security Clearance throughout their employment.
• Due to the nature of this role, a valid class 5 driver's license and satisfactory driving record is required.

Reporting to the Coordinated Access and Assessment Manager, the Homelessness Outreach Worker, connects with people experiencing homelessness or at risk of becoming homeless in community locations. He/She/They aides and assists individuals to navigate housing and related support system(s). The incumbent collaborates and partners with shelters and supportive housing providers, and homelessness service agencies to ensure an integrated system of supports and services. As a core member of a multidisciplinary regional homelessness and encampment response team (HEART), the position supports communities to prevent, minimize and or resolve encampments and respond to homelessness through coordination and rapid support for individuals sheltering outdoors.  

CANDIDATE PROFILE

The successful candidate will have the following:

EDUCATION & EXPERIENCE:

• High School diploma plus completion of post-secondary courses in social housing, community development, mental health, trauma counselling and or other relevant discipline 
• Considerable progressive experience in working with individuals experiencing homelessness and poverty on account of physical, mental, or psychological disability, and or, substance use challenges.
• Sound experience in liaising with government, private and community-based housing providers and working with individuals from diverse socio-economic and cultural backgrounds.
• Some experience with crisis management and or de-escalation techniques.
• Or an equivalent combination of education, training, and experience acceptable to the employer. 
• Tier 4 Criminal Record Check Required.

KNOWLEDGE, SKILLS AND ABILITIES:

• Considerable knowledge of causal factors of homelessness, mental illness and or addiction. 
• Sound understanding of the importance of cultural and community connections in supporting individuals to improve well-being, exit homelessness and thrive in housing. 
• Good understanding or lived experience of the impacts of residential schools, generational trauma and or abuse.
• Sound knowledge of government, private and community-based housing service providers.
• Good de-escalation, negotiation, and conflict resolution skills to manage evolving situations.
• Good understanding of traditional, cultural and or holistic wellness and healing initiatives
• Exceptional verbal and written communications skills.
• Proficient in computer applications and software including MS Office tools. 
• Demonstrated ability to empathize when engaging with individuals from diverse socio economic and cultural backgrounds, a high degree of confidentiality and sensitivity.
• Demonstrated ability to partner, curious perspective when engaging with a wide array of community partners, including advocates, volunteers, local business owners, neighbours, and community members. 
• Ability to develop strong partnerships with services providers and community partners. 
• Ability to learn, understand and update BC Housing mandate, programs, and services. 
• Ability to develop and foster trusting relationships with people facing homelessness and multiple barriers. 
• Ability to travel and work periodic evenings and weekends; transportation arrangements must meet the operational requirements of the position. Valid Class 5 BC driver’s license and access to a vehicle. 
• Please Note: Successful applicant(s) are subject to a satisfactory criminal record search and are required to maintain Security Clearance throughout their employment.
• Due to the nature of this role, a valid class 5 driver's license and satisfactory driving record is required.
• Due to the nature of this role, access to a reliable vehicle will be required

Reporting to the assigned supervisor, the Documentation Clerk is responsible for processing documentation such as tenant move-outs, building inspections, Declarations of Income and Assets, pet registration, tenant chargebacks, processing work orders, and accounts payable invoices. He/She/They performs property portfolio and property maintenance support functions, provides direct face-to-face and telephone-based customer service to visitors and clients, maintains various databases and current tenant files, and provides general operational support. 

CANDIDATE PROFILE

The successful candidate will have the following:

EDUCATION & EXPERIENCE:

• Secondary school graduation plus completion of a comprehensive post-secondary course in office or business administration from a recognized educational institution. 
• Sound clerical experience in related office administration, including contact with diverse members of the public. 
• Or an equivalent combination of education, training, and experience suitable to the employer. 

 KNOWLEDGE, SKILLS AND ABILITIES:

• Sound practical knowledge of the rules, practices, and procedures of office and program administration.
• Sound practical knowledge of Microsoft Office Suite including Word and Excel.
• Some knowledge of accounting.
• Good verbal and written communication skills.
• Good keyboarding skills with a minimum of 50 wpm keyboard speed.
• Excellent interpersonal skills, with good conflict resolution skills.
• Ability to interpret and understand financial documents received from tenants.
• Ability to demonstrate patience and tolerance and exercise tact, diplomacy, and good judgement when dealing with a variety of clients, including those of diverse cultural, educational, and socio-economic backgrounds and those with difficult behavioural issues.
• Ability to prioritize, multi-task, and process a large volume of work in a fast-paced environment with a high degree of accuracy while meeting prescribed deadlines.
• Ability and interest in taking initiative, being flexible, adapting to change and contributing in a team environment.
• Ability to assess and respond quickly and effectively to an incident and/or crisis.