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Maintenance Mechanic Full-time Job

Saputo Diary

Maintenance & Repair   Red Deer
Job Details

Reporting to the Maintenance Manager, the Maintenance Mechanic is responsible for the routine/preventive maintenance and troubleshooting of manufacturing and packaging equipment.

 

Schedule: 1 Day Shift: 7 a.m. - 3:30 p.m.; 1 Afternoon Shift: 3:30 p.m. - 12:00 a.m.

Rate: $44.48/hour

 

We support and care for our employees and their families by providing:

  • Competitive salaries
  • Advantageous corporate agreements
  • Full range of group insurance benefits
  • Group retirement pension plan with employer contribution
  • Purchase option of company stocks
  • Group RRSP
  • Health and wellness program in the workplace
  • Assistance program for employees and their families

 

How you will make contributions that matter:

• Carries out preventative maintenance on assigned equipment

• Trouble shoots and repairs equipment in breakdown situations to ensure that production efficiencies are achieved

• Carries out equipment installations and modifications as required

• Repair parts in shop

• Work effectively in a processing environment without jeopardizing food safety

• Follow company policies and safety standards

• Works with other trades groups to complete project assignments.

• Other duties as assigned

 

You are best suited for the role if you have the following qualifications:

• Millwright license with 5 years of relevant experience

• Electrical and PLC experience are an asset

• 4th class power engineering ticket an asset

• Proven experience with process equipment in a food industry or high-speed packaging plant

• Pneumatics and hydraulics knowledge

• Blueprint reading

• Welding experience

• Excellent trouble shooting and analytical skills.

• Boiler, refrigeration, and air handling systems experience is an asset

• Ability to work independently with minimum supervision; exhibit high level of self-motivation and initiative.

• Excellent written and oral communication skills

• Afternoon shift with the ability to support all shifts (days, afternoon and night), incl. weekends and overtime as required.

Maintenance Mechanic

Saputo Diary
Red Deer
  Maintenance & Repair Full-time
Reporting to the Maintenance Manager, the Maintenance Mechanic is responsible for the routine/preventive maintenance and troubleshooting of manufacturing and packaging equipment.  ...
Learn More
Jun 11th, 2025 at 22:35

Dock Worker Full-time Job

Day & Ross Inc.

Maintenance & Repair   Red Deer
Job Details

Available Shifts:

  • 2-6pm Monday - Friday

At Day & Ross, our dock team is an important part of our business. As a Dock Worker, you’ll help us handle inbound and outbound customer freight and protect it from damage. You'll also help us keep a safe and clean work environment on the dock.

How You’ll Help: 

  • Handle big and bulky freight on the dock, both on and off a forklift.
  • Follow TDG, WHMIS, and company policies, as well as any customer requirements.
  • Pay attention to the details. Receive and ship freight accurately and efficiently.
  • Other duties as required.

Your Skills & Experience: 

  • High school diploma or GED
  • Previous transportation or dock experience is preferred
  • Willingness and ability to lift up to 75 lbs. 
  • Ability to work efficiently with little to no supervision 
  • Ability to use computers/softwares

Perks & Benefits:

  • A company-matched pension plan
  • Benefits and extended health care, including medical and dental
  • Career growth opportunities
  • Safety-focused workplace

This role includes physical labour (bending, crouching, etc.), loud machines, and operating a forklift in a busy area.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

Dock Worker

Day & Ross Inc.
Red Deer
  Maintenance & Repair Full-time
Available Shifts: 2-6pm Monday - Friday At Day & Ross, our dock team is an important part of our business. As a Dock Worker, you’ll help us handle inbound and outbound customer...
Learn More
Jun 6th, 2025 at 15:14

Client Service Representative [Hourly] Part-time Job

CIBC

Customer Service   Red Deer
Job Details

As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their day-to-day banking needs. As a Client Service Representative, whether it’s answering questions, assisting with transactions, or proactively connecting clients with the right team members, you’ll be the first line of support as clients work towards their financial goals. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance. 

 

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site during scheduled hours.

 

How you'll succeed

  • Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them reach their goals.
  • Problem solving - Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to create a better solution together.
  • Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

 

Who you are

  • You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
  • You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
  • You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
  • You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.
  • You engage with your heart and mind. You care about people and respect different perspectives. You listen to and learn from the experiences of others.
  • Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

 

What CIBC Offers

 

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

  • We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.

  • Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

 

*Subject to program terms and conditions

 

 

What you need to know

  • CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

  • You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

  • We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

 

 

Expected End Date

2026-05-25

 

Job Location

Red Deer-5111-22nd St

 

Employment Type

Temporary (Fixed Term)

 

Weekly Hours

30

 

Skills

Client Issue Resolution, Client Service, Customer Experience (CX), Digital Literacy, Empathy, Financial Products, Interpersonal Communication, Standards Compliance, Transaction Services

Client Service Representative [Hourly]

CIBC
Red Deer
  Customer Service Part-time
As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their d...
Learn More
May 29th, 2025 at 17:02

Food service supervisor Full-time Job

Northlands Foods Inc.

Tourism & Restaurants   Red Deer
Job Details

Overview

Languages

English

Education

  • Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

On site

 Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

  • Establish methods to meet work schedules
  • Supervise and co-ordinate activities of staff who prepare and portion food
  • Train staff in job duties, sanitation and safety procedures
  • Estimate ingredient and supplies required for meal preparation
  • Ensure that food and service meet quality control standards
  • Address customers' complaints or concerns
  • Maintain records of stock, repairs, sales and wastage
  • Prepare and submit reports

Additional information

Work conditions and physical capabilities

  • Fast-paced environment

 

How to apply

By email

nazim.dosani@piranigroup.com

By mail

 

3421 50 AveRed Deer, ABT4N 3Y3

Food service supervisor

Northlands Foods Inc.
Red Deer
  Tourism & Restaurants Full-time
  17.50
Overview Languages English Education Secondary (high) school graduation certificate Experience 1 year to less than 2 years On site  Work must be completed at the physical location....
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May 15th, 2025 at 16:12

Food counter attendant Full-time Job

Northlands Foods Inc.

Tourism & Restaurants   Red Deer
Job Details

Overview

Languages

English

Education

  • No degree, certificate or diploma

Experience

Will train

On site

 Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

  • Keep records of the quantities of food used
  • Package take-out food
  • Portion and wrap foods
  • Prepare, heat and finish simple food items
  • Serve customers at counters or buffet tables
  • Stock refrigerators and salad bars
  • Use manual and electrical appliances to clean, peel, slice and trim foodstuffs

Additional information

Work conditions and physical capabilities

  • Fast-paced environment
  • Repetitive tasks

 

How to apply

By email

nazim.dosani@piranigroup.com

By mail

 

3421 50 AveRed Deer, ABT4N 3Y3

Food counter attendant

Northlands Foods Inc.
Red Deer
  Tourism & Restaurants Full-time
  15.50
Overview Languages English Education No degree, certificate or diploma Experience Will train On site  Work must be completed at the physical location. There is no option to work re...
Learn More
May 15th, 2025 at 16:09

Maintenance Mechanic Full-time Job

Saputo Diary

Maintenance & Repair   Red Deer
Job Details

Overview of the Role

Reporting to the Maintenance Manager, the Maintenance Mechanic is responsible for the routine/preventive maintenance and troubleshooting of manufacturing and packaging equipment.

 

We support and care for our employees and their families by providing:

  • Competitive salaries
  • Advantageous corporate agreements
  • Full range of group insurance benefits
  • Group retirement pension plan with employer contribution
  • Purchase option of company stocks
  • Group RRSP
  • Health and wellness program in the workplace
  • Assistance program for employees and their families

 

How you will make contributions that matter:

• Carries out preventative maintenance on assigned equipment

• Trouble shoots and repairs equipment in breakdown situations to ensure that production efficiencies are achieved

• Carries out equipment installations and modifications as required

• Repair parts in shop

• Work effectively in a processing environment without jeopardizing food safety

• Follow company policies and safety standards

• Works with other trades groups to complete project assignments.

• Other duties as assigned

 

You are best suited for the role if you have the following qualifications:

• Millwright license with 5 years of relevant experience

• Electrical and PLC experience are an asset

• 4th class power engineering ticket an asset

• Proven experience with process equipment in a food industry or high-speed packaging plant

• Pneumatics and hydraulics knowledge

• Blueprint reading

• Welding experience

• Excellent trouble shooting and analytical skills.

• Boiler, refrigeration, and air handling systems experience is an asset

• Ability to work independently with minimum supervision; exhibit high level of self-motivation and initiative.

• Excellent written and oral communication skills

• Afternoon shift with the ability to support all shifts (days, afternoon and night), incl. weekends and overtime as required.

Maintenance Mechanic

Saputo Diary
Red Deer
  Maintenance & Repair Full-time
Overview of the Role Reporting to the Maintenance Manager, the Maintenance Mechanic is responsible for the routine/preventive maintenance and troubleshooting of manufacturing and p...
Learn More
May 12th, 2025 at 15:02

Personal Banking Associate Full-time Job

BMO Canada

Banking   Red Deer
Job Details

Application Deadline:

04/10/2025

Address:

6130 67th Street, Suite 300

Job Family Group:

Retail Banking Sales & Service

 

 

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

  • Collaborates with BMO partners to identify referral opportunities that further grow the customer’s relationship with BMO beyond personal banking.
  • Welcomes and guides customers as they walk into the branch lobby, and offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
  • As a lobby leader, assists in conducting client conversations about banking services to recommend alternative banking channels and provide personal banking and investment advice.
  • Meets customer transaction-based needs with seamless execution.
  • Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
  • Contributes to meeting branch business results and the customer experience.
  • Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
  • Acts as a key member of a collaborative and versatile branch and market team.
  • Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
  • Organizes work information to ensure accuracy and completeness.
  • Takes the initiative to find creative approaches that make each customer’s experience feel personal.
  • Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
  • Contributes to business results and the overall experience delivered in the branch.
  • May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
  • Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
  • Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
  • Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
  • Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
  • Complies with legal and regulatory requirements for the jurisdiction.
  • Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
  • Completes complex & diverse tasks within given rules/limits.
  • Analyzes issues and determines next steps; escalates as required.
  • Broader work or accountabilities may be assigned as needed.

    Qualifications:

  • Typically between 1 – 2 years of relevant experience and/or certification in related field of study desirable or an equivalent combination of education and experience.
  • Canada only: Registration to sell investment products completed or in progress (must be completed within 12 months) - as appropriate for the jurisdiction.
  • Confident and experienced in the use of social media, tablets, Smart phones, online tools, and applications.
  • Some experience in a consultative customer service or sales roles, with a drive to deliver a personal customer experience.
  • Basic knowledge of specialized sales and business banking solutions to refer to specialists.
  • Passionate commitment to helping customers.
  • Drive to deliver a personal customer experience.
  • A focus on results and the ability to thrive in a consultative sales and team-based environment.
  • Resourceful self-starter with courage and confidence to approach customers.
  • Readiness to collaborate and work in different capacities as part of a team.
  • Strong interpersonal skills, including the ability to build rapport and connections with customers.
  • An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
  • Basic specialized knowledge.
  • Verbal & written communication skills - Good.
  • Organization skills - Good.
  • Collaboration & team skills - Good.
  • Analytical and problem solving skills - Good.

 

Salary:

$33,850.00 - $49,500.00

Personal Banking Associate

BMO Canada
Red Deer
  Banking Full-time
Application Deadline: 04/10/2025 Address: 6130 67th Street, Suite 300 Job Family Group: Retail Banking Sales & Service     Delivers exceptional service to BMO customers and pro...
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Apr 7th, 2025 at 16:39

Courier-1 Part-time Job

Federal Express Corporation Canada

Transportation & Logistics   Red Deer
Job Details

To provide courteous and efficient pick-up and delivery of packages on an assigned route; to check all shipments for conformance to Federal Express Canada features of service; to provide related customer service functions.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

High school diploma/educational equivalent

Must possess a valid driver’s license and have a good driving record

Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment

One (1) year customer oriented business experience preferred

Must achieve minimum threshold on mandatory pre-placement driver assessment training

Some knowledge of Federal Express Canada operations and Canadian Customs regulations an asset

Good interpersonal and communication skills

Good time management and organizational skills

Excellent customer service skills

Ability to multitask, handle stress and work in a highly pressured environment

Willingness to be flexible and work different schedules and holidays based on business needs

 

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

High school diploma/educational equivalent

Must possess a valid driver’s license and have a good driving record

Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment

One (1) year customer oriented business experience preferred

Must achieve minimum threshold on mandatory pre-placement driver assessment training

Some knowledge of Federal Express Canada operations and Canadian Customs regulations an asset

Good interpersonal and communication skills

Good time management and organizational skills

Excellent customer service skills

Ability to multitask, handle stress and work in a highly pressured environment

Willingness to be flexible and work different schedules and holidays based on business needs

 

Preferred Qualifications:Posted 03/20/2025 to 03/27/2025

 

  • Location: 94 Burnt Park Drive, RED DEER, AB T4N 4A5, Canada

Courier-1

Federal Express Corporation Canada
Red Deer
  Transportation & Logistics Part-time
To provide courteous and efficient pick-up and delivery of packages on an assigned route; to check all shipments for conformance to Federal Express Canada features of service; to p...
Learn More
Mar 20th, 2025 at 17:23

Deli Clerk Full-time Job

Your Independent Grocer®

Administrative Jobs   Red Deer
Job Details

Our Store Colleagues are inspired doers. They help provide a positive in-store shopping experience by ensuring the store is always ready with available products that meet customer needs to live life well.  Our Clerks inspire our customers through delightful conversation and knowledge of products.

 

What you’ll do 

  • Provide great customer service by ensuring the store shelves are stocked and by responding to customer needs
  • Maintain and stock product displays and shelves that meet company standards
  • Ensure accurate product scanning and identify inventory needs and assist with ordering
  • Setup company-directed promotions and programs
  • Keep department areas neat and ensure health and safety standards 

Who you are 

  • A team player with an attention for detail
  • Driven and able to work independently in a fast-paced environment 
  • Resourceful and courteous when resolving customer questions
  • Motivated to learn new things 

 

Experience you bring

Good news! No previous experience is required. We provide you with training to set you up for success!

 

What you bring 

  • Flexibility to work a variety of departments and hours which may include days, evenings, and weekends
  • Able to move up to 50lbs and in constant mobility for an entire shift

 

3 Clearview Market Way, Red Deer, AB

Deli Clerk

Your Independent Grocer®
Red Deer
  Administrative Jobs Full-time
Our Store Colleagues are inspired doers. They help provide a positive in-store shopping experience by ensuring the store is always ready with available products that meet customer...
Learn More
Feb 25th, 2025 at 16:37

Cashier Full-time Job

Wholesale Club Plc.

Sales & Retail   Red Deer
Job Details

Our Cashiers connect with customers through delightful conversations and efficient transactions to create a memorable in-store shopping experience. 

 

What you’ll do 

  • Provide great customer service
  • Scan products and process customer transactions accurately
  • Support in the delivery of company-directed promotions and programs
  • Handle cash and credit card transactions 
  • Keep the register area neat and stocked with essential supplies
  • Assist customers with general inquiries
  • Maintain a positive environment in the store

Who you are 

  • A team player with good communication skills
  • Adaptable in a fast-paced work environment
  • Resourceful and courteous when resolving inquiries
  • Motivated to learn new things and delivering great customer service

 

Experience you bring

  • Good news! No previous experience is required. We provide you with training to set you up for success!

 

What you bring 

  • Flexibility to work a variety of hours which may include days, evenings, and weekends
  • Able to move 25lbs and remain in a stationary or standing position for entire shifts

 

15-6350 67th St, Red Deer, AB

Cashier

Wholesale Club Plc.
Red Deer
  Sales & Retail Full-time
Our Cashiers connect with customers through delightful conversations and efficient transactions to create a memorable in-store shopping experience.    What you’ll do  Provide great...
Learn More
Dec 25th, 2024 at 16:07

Outside Sales Representative Full-time Job

Wolseley Canada

Sales & Retail   Red Deer
Job Details

The Outside Sales Representative maintains strong customer relationships with existing customers while developing new customer potential by offering professional, effective and efficient solutions. The incumbent promotes and sells existing and new products to meet branch sales objectives and achieve sales results. Directs and supervises branch employees.

 

KEY RESPONSIBILITIES

  • Communicates with existing customers to secure continuing sales and maintain strong customer relationships;
  • Optimizes the existing customer base by promoting and selling existing and new products and services to our customers;
  • Offers professional, effective and efficient solutions to customer inquiries;
  • Provide quotations, technical support, literature, and other support/materials for customers;
  • Develops new customer potential by examining market opportunities and potential customer needs, tailoring products and services, and selling solutions to potential customers;
  • Providing direction, training, coaching and leadership to branch employees;
  • Communicates customer concerns on inventory and delivery so that customer loyalty is maintained and patterns continually evolve with customers changing requirements;
  • Participates in setting branch sales objectives and is accountable for achieving sales results (revenue, gross margin, account targets and monthly sales quotas);
  • Advises the branches of pricing competitiveness to achieve margin expectations while, at the same time, ensuring flexibility in gaining large volume and/or new customer accounts
  • Pro-actively communicates with Branch management on all aspects of customer alliances ensuring customers and branch expectations are met in a manner consistent with contract terms and any issues are immediately addressed;
  • Provides feedback and recommendations on new products, services, and market conditions to customers, and branch management
  • Participates in trade shows, training and associated product meetings where appropriate
     

 KNOWLEDGE REQUIREMENTS

  • Post Secondary education in Business Administration or a related discipline
  • A minimum of five (5) to seven (7) years experience in a similar role, preferably within the wholesale distribution industry
  • Demonstrated ability to lead and build a successful team;
  • Knowledge of Waterworks industry products is required;
  • Demonstrated sales and cold-calling experience, ideally within the industry;
  • Consistently meeting deadlines within a fast paced work environment and works effectively within time constraints
  • Strong ability to work independently to efficiently manage the assigned territory and accounts;
  • Ability to develop and maintain strong relationships;
  • Demonstrated initiative with the ability to work in a collaborative team based environment;
  • Highly organized in prioritizing work and multi-tasking;
  • Fluency in both French and English would be an asset;

 

Each resume submitted gets individually reviewed by our team and retained for 24 months if other new and exciting opportunities arise that match your skills and qualifications.

 

Please note: This position requires the result of a satisfactory criminal record check.  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.

Outside Sales Representative

Wolseley Canada
Red Deer
  Sales & Retail Full-time
The Outside Sales Representative maintains strong customer relationships with existing customers while developing new customer potential by offering professional, effective and eff...
Learn More
Oct 16th, 2024 at 15:28

Operations Manager Full-time Job

BGIS

Management   Red Deer
Job Details

The Manager, Operations is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and emergency preparedness and business continuity for an assigned portfolio.

At this position level, the individual is responsible for:

  • Highly complex service delivery; and/or
  • Multiple client accounts and/or significant service delivery regime in a single, complex client; and/or
  • Contract requirements that are highly complex; and/or
  • Direct reports may include Team Development Managers, Team Leads, Facility Services Coordinators and Technicians

KEY DUTIES & RESPONSIBILITIES

People Leadership

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

 

  • Full involvement with recruiting talent.
  • Provides mentoring, coaching and guidance to all team members.
  • Objectively recommends compensation adjustments.
  • Manages all aspects of performance.

 

For the assigned portfolio:

Portfolio Management

  • Manages service delivery to a portfolio of client accounts or a single client account of sufficient magnitude and/or complexity.
  • Responsible for ensuring KPI objectives are met. 
  • Creates, implements and documents service delivery regimes associated with each client account. 
  • Collaborates with relevant concerned parties (internal and external) on service delivery including the management of all escalated issues
  • Oversees the implementation of service delivery program changes as required.
  • Oversees service delivery activities and performance of internal Team Members.  Ensures work is completed on time, safely and meet quality requirements.
  • Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives, utilizing internal Technicians wherever possible, etc.
  • Collaborates with relevant concerned parties to optimize assigned portfolio and continuously create value for the client.

Service Delivery Management

  • Responsible for meeting contractual service delivery obligations for each designated client environment
  • Resolves problems and/or conflicts and maintains open communication with the client account team and specific clients including providing regular written and oral reports to in response to escalations
  • Recommends solutions and implements appropriate actions for issues
  • Monitors service delivery performance against established metrics/key performance indicators.  Identifies gaps, develops and executes corrective action plans to ensure all objectives are met.
  • Monitors service delivery to ensure within agreed upon scope and escalates to senior management, where required.
  • Provides on-call coverage to front-line team which requires open availability
  • Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives

Client Relationship Management

  • Develops and maintains effective relationships with clients. Ensures ongoing client satisfaction.
  • Acts as the focal point of escalation for issues pertaining to service delivery.

Risk Management, Emergency Preparedness and Business Continuity Planning and Execution

  • Develops and executes emergency preparedness, risk management, disaster recovery and business continuity plans
  • Collaborates with relevant concerned parties on incident management-related requirements 

Health, Safety, Environment & Security

  • Acts as the focal point of contact and collaborates with Environmental, Health, Safety and Security Team to ensure ongoing compliance with all health and safety related legislation and requirements. 
  • Monitors and is responsible for the safe delivery of all work performed within office and remote locations.

Project Management (including Client Transitions & Technology Implementations/Upgrades)

  • Develops and executes project plans for assigned projects.
  • Oversees project delivery; and/or 
  • Participates as a member of the Operations Centre team in large company-wide projects. 
  • Liaises with relevant concerned parties to ensure projects are delivered with minimum disruptions to service delivery.

Budget Development & Management

  • Responsible for meeting budget for assigned service delivery team.
  • Liaises with relevant operations team members and Finance team for reports to monitor expenses. 
  • Reviews and approves expenditures.

Regulatory Compliance

  • Ensures all regulatory compliance requirements have been performed and all related documentations are created and maintained

Procurement

  • Collaborates with Procurement and Supply Chain Administration teams to source and qualify vendors, source and procure goods and services used by the internal teams in the performance of duties.
  • Ensures the availability of an adequate inventory of tools and other supplies to operate the facilities
KNOWLEDGE & SKILLS
  • Skilled at managing service delivery and meeting client obligations
  • Skilled at emergency preparedness and business continuity planning and execution 
  • Intermediate budget management abilities 
  • Well-developed communication, influence, persuasion and negotiation skills
  • Superior written communication skills 
  • Skilled at client relationship management 
  • Developed and demonstrated people leadership skills 
  • High degree of client service orientation and sense of urgency
  • Skilled at delivering projects 
  • Solid level knowledge of health and safety requirements. Possesses a high degree of safety mindset
  • Possesses a continuous improvement and quality mindset and seeks to continuously improve processes and incorporate best practices where applicable. 
  • Maintains current knowledge of contact centre service services best practices.
  • Solid level knowledge of building management from the perspective of responding to repair requests 
  • Community college diploma
  • Minimum of 5 years of facility management work experience

Licenses and/or Professional Accreditation

One or more of the following – preferred: 

  • 4th Class Power Engineer

Operations Manager

BGIS
Red Deer
  Management Full-time
The Manager, Operations is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and...
Learn More
Sep 27th, 2024 at 15:09

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