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Overview

Overview

Overview

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

As an Administrative Associate you will be responsible for contributing to the overall success of one or more Wealth Advisors by ensuring a high level of client service achieved by effective administration and day-to-day trading of their business. 
  

IS THIS ROLE RIGHT FOR YOU

In the role you will:
 

• Ensure effective client administration by managing all administrative processes and escalations requiring investigation
• Consistently demonstrate high levels of client service by:
  • supporting the advisor in regular reviews of portfolios including entering client trades as directed by the client or Advisor and identifying client needs
  • responding to client inquiries, resolving issues and effecting client transactions in a timely and responsive manner
• Provide marketing assistance by coordinating materials, events, and seminars to increase/identify opportunities to grow assets and/or revenue
• Support the growth of the business by managing tracking reports for Wealth Advisors to review targets, recommendations, and financial plans/concepts  
• Build effective working relationships across various departmental and business line contacts by actively collaborating and sharing knowledge and experience

DO YOU HAVE THE SKILLS
 We would love to work with you if you have:
 

• Experience in the securities industry
• Already duly registered as an Investment Representative (IR) with CIRO
• Excellent verbal and written communication
• Strong organizational skills 
• Ability to take initiative, work independently and meet deadlines
• Meticulous attention to detail and excellent time management skills
• Exceptional client service skills

 
WHAT’S IN IT FOR YOU
 

• At ScotiaMcLeod we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At ScotiaMcLeod– you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here.
• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. 
• An organization committed to making a difference in our communities– for you and our clients.
• An inclusive working environment that encourages creativity, curiosity and celebrates success. 
• Learning and Development – free access to Scotia Academy to upskill and develop your skills.

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English and French because they will serve and English-speaking clientele.

Overview

Overview

Overview

The Wealth Data engineering team within the Global Wealth Engineering (GWE) is the key team in meeting the operational data needs of the various stake holders within Wealth Management. The Lead Data Engineer will play a key role in designing and implementing data solutions using Big Data, Hadoop (Cloudera) and Google cloud working closely with the enterprise data team and data architects, solution architects, business systems analyst and data engineers

Is this role right for you? In this role you will:

• Leading development efforts in ingesting and transforming data from various sources. Working in the Big Data/ Hadoop environment, should be hands on in writing code, building scripts, writing specifications and responsible for end to end delivery of data in the Enterprise Data Lake environment
• Build distributed, reliable and scalable data pipelines to ingest and process data from multiple data sources
• Designing, building, operationalizing the data platform using Google Cloud Platform (GCP) data services such as DataProc, Dataflow, CloudSQL, BigQuery, CloudSpanner in combination with third parties such as Spark, Apache Beam/ composer, DBT, Cloud PubSub, Confluent Kafka, Cloud storage Cloud Functions & Github
• Designing and implementing data ingestion patterns that will support batch, streaming and API interface on both the Ingress and Egress.
• Guide a team of data engineers and work hands on in developing framework and custom code using best practices that will meet the demanding performance requirements
• Take a lead in designing and building production data pipelines from data ingestion to consumption using GCP services, Java, Python, Scala, BigQuery, DBT, SQL etc.
• Experience using Cloud Dataflow using Java/Python for deploying streaming jobs in GCP as well as batch jobs using text/JSON files and writing them to BigQuery
• Building and managing data pipelines with a deep understanding of workflow orchestration, task scheduling and dependency management
• Provide end-to-end technical guidance and expertise on how to effectively use Google Cloud to build solutions; creatively applying cloud infrastructure and platform services to help solve business problems; and communicating these approaches to different business users
• Provide guidance on Implementing application logging, notification, jobs monitoring and performance monitoring

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

• 10+ years of experience in data engineering, performance optimization for large OLTP applications
• Expertise knowledge of Hadoop HDFS, Hive, Pig, Flume and Sqoop.
• Experience with the primary managed data services within GCP, including DataProc, Dataflow, BigQuery/DBT, Cloud Spanner, Cloud SQL, Cloud Pub/Sub etc.
• Experience with Google Cloud Platform Databases (SQL, Spanner, PostgreSQL)
• Working experience in HQL
• Good knowledge of the concepts of Hadoop.
• Experience working with relational/NoSQL databases
• Experience with data streaming and technologies such as Kafka, Spark-streaming etc.
• Experience with Infrastructure as Code (IaC) practices and frameworks like Terraform
• Knowledge of Java microservices and Spring Boot
• Strong architecture knowledge with experience in providing technical solutions for cloud infrastructure.
• Working knowledge of developing and scaling JAVA REST services, using frameworks such as Spring
• Good communication and problem-solving skills. Ability to effectively convey ideas to business and technical teams

Nice-To-Have Skills:

• Understanding of Wealth business line and the various data domains required for building an end to end solution

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance. 
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Dynamic Ecosystem - Free tea & coffee, universal washrooms, and lots of space for team collaboration.
• Community Engagement - No matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Working location condition: Hybrid

#LI-Hybrid  

Location(s):  Canada : Ontario : King City