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General Repair Technician III Full-time Job

BGIS

Maintenance & Repair   London
Job Details

OUR CULTURE 

At BGIS, our culture is built on three foundational pillars: 

  1. Culture of Care: We deeply care for each other, our clients, partners, and the communities we serve. 
  2. High Performing Teams: We go Above and Beyond to deliver exceptional services. INTEGRITY, OWNERSHIP, RESPONSIVENESS, INITIATION, VISIBILITY, DRIVE, and INTEGRATION are core to high performance. 
  3. Unwavering Commitment to Sustainability: We conduct every action with a focus on preserving our earth.  

SUMMARY 

The General Repair Technician III is responsible for operating the facility including, but not limited to mechanical other supporting systems; performing structured inspections, preventative and corrective maintenance, routine and on-demand services on facility mechanical equipment and other systems. The Technician III, Stationary is also responsible for performing work in accordance with established processes and practices and for complying with internal and external requirements including but not limited to environmental, health and safety, fire protection. 

 This role will work in collaboration with all key BGIS departments to ensure full support of all activities and play a key role in our INTEGRATED approach to operating buildings. 

Opportunities for Development: 

At BGIS we are committed to the development of our people – offering them opportunities to learn and grow into various roles. Success in the role offers Team Members the opportunity to explore various roles – some include:

  • On Account & expanded Operational roles 
  • Facility Management Office roles to support accounts 
  • Project Management roles support projects 

KEY DUTIES & RESPONSIBILITIES 

Safety Ownership and Regulatory Compliance 

  • Comply with all internal and external requirements including but not limited to environmental, health and safety, fire protection and mandated by BGIS Health Safety and Environment Teams and enforced by law. 
  • Take ownership of safety measures relates to building equipment, ensuring the secure operation of critical systems. 

 Technical Leader and Oversight: 

  • Performs regular facility, mechanical and other equipment and systems monitoring inspections, preventative and corrective maintenance to ensure facility uptime objectives are met, uninterrupted client operation and asset integrity of assigned facility are maintained. 
  • Responds to routine and on-demand service requests and performs preventative and corrective maintenance on facility mechanical equipment and other systems. 
  • Participates in and assists with facility-related projects. 
  • Provides observations about facility, facility mechanical and electrical equipment and systems conditions and deficiencies and provides suggestions for enhancement and repair. 
  • Maintains all assigned tools and arranges for repair and replacement where required. 
  • Assume technical leadership in maintaining and optimizing building equipment to prevent disruptions to tenant operations. 
  • Ensure peak performance of critical building equipment, including HVAC, electrical, and plumbing systems, through continuous technical monitoring and maintenance supporting 24/7 operations. 

Visibility in Sites: 

  • Establish a strong technical presence at facility sites, particularly focusing on critical building equipment areas. 
  • Cultivate technical relationships with on-site personnel, emphasizing the importance of equipment reliability and technical response to equipment issues. 

Inspection Management: 

  • Performs work in accordance to established processes and practices. 
  • Monitors assigned facility by conducting facility walkthroughs for mechanical, electrical and other equipment system monitoring and inspection. 
  • Execute comprehensive technical inspections of building equipment, focusing on critical systems that directly impact tenant operations. 
  • Document and analyze technical findings, prioritizing equipment-related repairs and upgrades. 
  • Execute and maintain a meticulous technical inspection checklist and database specific to building equipment. 

 Occupant Experience: 

  • Assists in enhancing tenant and customer satisfaction and maintaining positive relations through manner in which work is performed and services delivered. 
  • Enhance the tenant experience by prioritizing the reliability and technical functionality of building equipment. 
  • Collaborate with facility management to ensure seamless equipment operation and minimal tenant disruptions. 

 Proactive Communication and Escalation: 

  • Must be able and willing to work shifts, be available for on-call/standby and emergency call-outs as they arise 
  • Communicate technical information effectively, with a focus on building equipment, to internal teams and external vendors. 
  • Escalate critical equipment-related issues to minimize downtime and tenant disruptions. 
  • Maintain open and technical communication channels with stakeholders, emphasizing equipment status and maintenance updates. 

Work Order Management: 

  • Manages work order life cycle in partnership with the Central Work Order Management Team progressing the work form dispatched through to completion and records resolution data within service maintenance management database. Ensures work completed meets quality, contract response and all other requirements. 
  • In partnership with the BGIS CMMS Team, Assists in the implementation of preventative maintenance (PM) program. Ensures that deficiencies are identified, recorded and escalated, and that related documents are maintained. 
  • Ensures the way work is performed is following corporate and legislated policies, procedures, practices and guidelines related to environmental, health and safety, fire protection and any other applicable requirements. 
  • Prioritize technical work orders related to building equipment to minimize business disruptions for tenants. 
  • Efficiently coordinate technical assignments and oversee the timely completion of equipment-related tasks. 
  • Maintain thorough records of technical work order history, including equipment-specific details and expenses. 

 Financial Ownership (Including Quotes Management): 

  • Submits all expenditures on a timely basis. 
  • In partnership with the Maintenance Lead, FM, and Regional Director, manage the budget for building equipment maintenance, seeking cost-effective solutions to ensure tenant operations are unaffected. 
  • Solicit and evaluate technical quotes for equipment repairs, maintenance, and upgrades, with a strong focus on minimizing tenant disruptions. 

Vendor Management: 

  • Oversee technical vendors and contractors with specialized expertise in building equipment maintenance. 
  • Hold vendors to high technical standards, emphasizing the importance of maintaining equipment integrity to prevent tenant disruptions. 

KNOWLEDGE & SKILLS 

  • High school diploma plus trades training and/or certification or licensing. 
  • Minimum 3 years’ experience providing preventive and corrective maintenance on heating ventilation and air conditions systems, or pneumatic or hydraulic systems. 
  • Sound knowledge of processes and practices relating to facility operations and maintenance  
  • Demonstrated ability to maintain, troubleshoot and repair (as per applicable qualifications) mechanical and other building systems and equipment  
  • Possesses a strong environmental, health, and safety mindset. 
  • Strong client-service orientation along with a high sense of urgency  
  • Knowledge and understanding of Building Automation Systems (BAS) 
  • Effective communication skills for the purpose of data relay, exchange, feedback, and clarification 
  • Mentoring skills required to support lower level technician’s development 
  • Must be able and willing to work shifts, be available for on-call/standby and emergency call-outs as they arise 
  • Must strictly adhere to Health and Safety policies including wearing required Personal Protective Equipment (PPE) 
  • Must be capable of obtaining appropriate security clearance 
  • Knowledge and understanding of HVAC Systems 

Licenses and/or Professional Accreditation (one of the following bullet points) 

  • Building Operator Certification or equivalent through an accredited institution required 

BGIS is an equal opportunity employer, and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability. 

 

General Repair Technician III

BGIS
London - 161.34km
  Maintenance & Repair Full-time
OUR CULTURE  At BGIS, our culture is built on three foundational pillars:  Culture of Care: We deeply care for each other, our clients, partners, and the communities we serve.  Hig...
Learn More
Aug 30th, 2024 at 12:24

Maintenance Technician III Full-time Job

BGIS

Maintenance & Repair   Markham
Job Details

General Repair Technician III is responsible for operating the facility including, but not limited to mechanical other supporting systems; performing structured inspections, preventative and corrective maintenance, routine and on-demand services on facility mechanical equipment and other systems. The Technician III is also responsible for performing work in accordance with established processes and practices and for complying with internal and external requirements including but not limited to environmental, health and safety, fire protection.

KEY DUTIES & RESPONSIBILITIES

Troubleshooting

•    Provides observations about residential houses, mechanical and electrical equipment, and systems conditions and deficiencies and provides suggestions for enhancement and repair.

Maintenance

  • Performs work in accordance with established processes and practices.
  • Complies with all internal and external requirements including but not limited to environmental, health and safety, fire protection.
  • Performs regular facility, mechanical and other equipment and systems monitoring inspections, preventative and corrective maintenance to ensure facility uptime objectives are met, uninterrupted client operation and asset integrity of assigned facility are maintained.
  • Responds to routine and on-demand service requests and performs preventative and corrective maintenance on residential equipment and other systems.
  • Monitors assigned facility by conducting facility walkthroughs for mechanical, electrical, and other equipment system monitoring and inspection.
  • Operates facility mechanical and other systems
  • Manages work order life cycle progressing the work form dispatched through to completion and records resolution data within service maintenance management database. Ensures work completed meets quality, contract response, and all other requirements
  • Assists in the implementation of preventative maintenance (PM) program. Ensures that deficiencies are identified, recorded and escalated, and that related documents are maintained.

Client Relations

  • Assists in enhancing tenant and customer satisfaction and maintaining positive relations through the manner in which work is performed and services delivered.

.

Administration

  • Participates in and assists with facility-related projects.
  • Ensures the manner in which work is performed is in compliance with corporate and legislated policies, procedures, practices, and guidelines related to environmental, health and safety, fire protection, and any other applicable requirements. 
  • Maintains all assigned tools and arranges for repair and replacement where required
  • Submits all expenditures on a timely basis.
  • Ability to research, learn and gain greater proficiency in applying on-the-job – fire, life, safety and building codes and standards.
  • Create scopes of work for various residential repairs / renovations.  
  • Other duties as assigned

EDUCATION, JOB-RELATED YEARS OF EXPERIENCE & QUALIFICATIONS

  • High school diploma plus trades training and/or certification or licensing.
  • Minimum 3 years experience in residential construction and maintenance. 
  • Sound knowledge of processes and practices relating to residential maintenance
  • Ability to create a quality scope or work, engage with contractors and follow up on the progress of work to completion
  • Demonstrated ability to maintain, troubleshoot and repair (as per applicable qualifications) mechanical and other building systems and equipment.
  • Possesses a strong environmental, health, and safety mindset.
  • Strong client-service orientation along with a high sense of urgency
  • Knowledge and understanding of HVAC Systems, residential plumbing, or  water wells and septic systems.
  • Effective communication skills for the purpose of data relay, exchange, feedback, and clarification
  • Mentoring skills required to support lower level technician’s development
  • Must be available for on-call/standby and emergency call-outs as they arise
  • Must strictly adhere to Health and Safety policies including wearing required Personal Protective Equipment (PPE)
  • Must be capable of obtaining appropriate security clearance
  • Hold a valid driver's license

Licenses and/or Professional Accreditation (one of the following bullet points)

  • Demonstrates an interest in enrolling and completing a trades certification or license, or beginning to work towards a trades certification or license
  • Must meet enhanced security clearance requirements
  • Valid drivers’ license

Maintenance Technician III

BGIS
Markham - 26.69km
  Maintenance & Repair Full-time
General Repair Technician III is responsible for operating the facility including, but not limited to mechanical other supporting systems; performing structured inspections, preven...
Learn More
Aug 30th, 2024 at 12:23

Registered Practical Nurse, LTC Full-time Job

City Of Ottawa

Medical & Healthcare   Ottawa
Job Details

Application Close: 31/10/2024

 

The Community and Social Services Department is committed to an equitable and inclusive hiring process and supports a workforce that reflects the diverse population of Ottawa. In addition to meeting the operation requirements of the position, valued assets include:  

  • lived experience and identity as a member of Indigenous, Black and/or People of Colour communities and/or as a Person with Disabilities, or member of other equity groups
  • experience working with diverse communities or groups historically facing the greatest systemic and structural barriers
  • knowledge of social welfare systems, community demographics and the related social economic realities of diverse groups  
  • demonstrated understanding of the value of diversity and inclusion in the workplace  
  • ability to apply an equity and inclusion lens to customer service and to internal decision-making processes  
  • the ability to communicate in a language other than French or English

JOB SUMMARY

Resident Care is responsible for the planning, coordinated development, management and implementation of long term care home nursing and personal care activities, programs, services and initiatives to the residents of a municipal long term care facility. 

In collaboration with the multi-disciplinary team, you provide nursing and personal care to residents, with an emphasis on resident safety and engagement. 

EDUCATION AND EXPERIENCE

Completion of 2 year community college Registered Practical Nurse diploma

Minimum of 6 months of related experience, preferably in a geriatric-gerontology or long-term care setting

CERTIFICATIONS AND LICENCES

Registered Practical Nurse (RPN) current with College of Nurses of Ontario

KNOWLEDGE

  • Basic knowledge of applicable legislation and regulations such as:  Regulated Health Professions Act, Health Care Consent Act, Nursing Act, Mental Health Act, Professional Misconduct and Controlled Act, professional standards, Code of Ethics, practice expectations 
  • Infection control guidelines 
  • Medication administration standards 
  • Nursing documentation standards 
  • Principles of verbal and non-verbal communication 
  • Transfer and positioning techniques for persons requiring long term care
  • General knowledge of computer software applications including word processing and mail applications (e.g.: Word, Outlook)
  • Must possess the training, experience and knowledge to organize the work and its performance
  • Knowledge of applicable health and safety legislation, including the rights and duties of workers.

COMPETENCIES, SKILLS AND ABILITIES

  • Function as an effective team member
  • Provide quality care using the knowledge, skills, judgement and attitudes needed to practice safely 
  • Administer medications and perform nursing care procedures safely 
  • Identify and report changes in resident condition or needs through observation of physical and mental condition/behaviour 
  • Coordinate care activities of Unregulated Health Care Providers (Health Care Aides) in an effective manner that promotes quality resident care 
  • Organize and prioritize workload 
  • Maintain confidentiality and its application to resident records 
  • Manage time effectively
  • Strong organization skills
  • Excellent interpersonal & communication skills
  • Tact, initiative, good judgement
  • Reliable, adaptable, patient, discrete, flexible
  • Competence in medication administration
  • Demonstrates respect for resident choice, privacy and confidentiality
  • Adaptable to change
  • Meets the physical demands of the job

WHAT YOU NEED TO KNOW

  • Language Requirement: Various Language Requirements       
  • Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Note: Under the age of 18, requires a Criminal Record and Judicial Matters check in place of the Vulnerable Sector Check.  
  • You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement. 
  • Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements. 
  • Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 

 

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted. 

Registered Practical Nurse, LTC

City Of Ottawa
Ottawa - 355.8km
  Medical & Healthcare Full-time
  33.88  -  39.65
Application Close: 31/10/2024   The Community and Social Services Department is committed to an equitable and inclusive hiring process and supports a workforce that reflects the di...
Learn More
Aug 29th, 2024 at 15:55

Database Administrator, IT Full-time Job

City Of Mississauga

IT & Telecoms   Mississauga
Job Details

Closing Date: 09/11/2024

Job Summary

Create secure and reliable storage structures that allow business applications to utilize City data.  Plan, develop, forecast, manage and implement a process to monitor and enhance the overall performance of the databases and business applications, ensuring availability.  Manage and monitor database security administration and service performance.  Provide technical leadership and guidance to Information Technology and business units.

Duties and Responsibilities

  • Configure and provide database performance and general health / capacity monitoring as an ongoing task for the City to conduct business in a safe, reliable and stable environment. 
  • Monitor reports generated from the system and take necessary action to resolve incidents that may affect the continuity of business. 
  • Monitor vendor notifications for patches and alerts - review, evaluate impact to City data and infrastructure, and make necessary recommendations. 
  • Lead and coordinate other City staff to implement changes i.e. version upgrade of database where a major upgrade could span over two years and a minor upgrade could span over several months. 
  • Tune databases for optimal performance and implementing database load balancing technologies. 
  • Provide maintenance on databases for optimal performance i.e. rebuilding of databases/indexes.
  • Support development and implementation of projects - performing installations, database loading, data conversions, promoting application changes to various environments, testing, etc.
  • Troubleshoot and resolve database problems in a timely manner.
  • Design and Implement the electronic storage structures using industry standard software such as Oracle Database Server, SQL Server and Cloud related databases.
  • Configure to ensure that the data in these structures is reliable and secure by adhering to policies and guidelines regarding database security to meet legislative, audit and Privacy Act requirements i.e. audit database security for projects to meet audit requirements. 
  • Review, recommend, plan and implement database patches to mitigate issues and to ensure the databases are maintained in supported versions. 

Skills and Qualifications

  • Post-secondary degree/diploma in Computer Science or related discipline with a minimum of five years of database administration using Microsoft SQL Server, Oracle and Cloud related databases.
  • Database related certifications related to Oracle, SQL Server, Amazon Web Services (AWS), Microsoft Azure, etc.
  • Detailed knowledge of Oracle, SQL Server database and application server concepts and design.
  • Thorough knowledge of conceptual, logical data repository development and management, database administration and data architecture technologies i.e. desktop client, web based, cloud computing.
  • In-depth knowledge of relational objects such as tables, stored procedures, triggers and DTS/SSIS packages is required.
  • Knowledge of related technologies such as AD, Windows OS, Amazon, Azure, Dynamics, MySQL, .Net, Oracle and Microsoft products, and IIS application Server. 
  • Must understand the impact of new applications on existing information technology infrastructures (hardware platforms, communications network, standards, security, etc.
  • Thorough knowledge of interface methods for database and enterprise applications.
  • Must have an overall knowledge of the City's technical infrastructure i.e. Servers, Windows, operating systems, and Communication networks in place.
  • Excellent technical, project management, analytical and communication skills.
  • May require some light lifting of supplies/materials.
     

Hourly Rate/Salary: $ 86,858.00 - $ 115,812.00 
Hours of Work: 35 
Work Location: Civic Centre 
Department/Division/Section: CPS/Corporate Services Dept , CPS/IT Division , Infrastructure Services 
Non-Union/Union: Non Union 

All personal information is collected under the authority of the Municipal Act.

Database Administrator, IT

City Of Mississauga
Mississauga - 18.35km
  IT & Telecoms Full-time
  86,858  -  115,812
Closing Date: 09/11/2024 Job Summary Create secure and reliable storage structures that allow business applications to utilize City data.  Plan, develop, forecast, manage and imple...
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Aug 29th, 2024 at 15:44

Communications Assistant Full-time Job

City Of Mississauga

Marketing & Communication   Mississauga
Job Details

Reporting to the Supervisor, Employee Communications & Events, and as part of the Corporate and Department Communications team, the successful candidate will provide support and assistance in the implementation of projects, events and communication programs and strategies.

Duties and Responsibilities

  • Provides support for official and internal events including but not limited to: Civic Recognition Evening, Remembrance Day, City Manager’s town hall and employee activities
  • Assists with research, tracking and reporting for projects and communications activities
  • Supports day-to-day management of the Community Recognition Program (in-taking requests, conducting research, executing activities and maintaining files
  • Responsible for day-to-day posting and management of the City’s intranet home page
  • Creates, posts content to the Internet and Intranet sites as well as social media channels (including website copy, newsroom, feature articles, newsletter copy, social media posts etc.)
  • Acts as a member of the Social Media Operations Team
  • Researches and prepares content for communications, media and social media plans as it relates to the Community Recognition Program and events
  • Keeps abreast of new developments in communications through professional associations and networking, identifying new trends and improvements
  • Support the implementation of external, employee and executive communication strategies
  • Supports team, programs and performs other duties as assigned including acting as a back-up for team members
  • Acts as a support and backup to update content on internal communications platforms (intranet, SharePoint, event calendars) as well as the corporate website and management of the events booking system

Skills and Qualifications

  • Post-secondary degree or diploma in communications, public relations, journalism or related field
  • Minimum of 1 year of experience or equivalent combination of appropriate education and experience
  • Strong planning and organizational skills
  • Proactive and flexible approach to work
  • Strong attention to detail
  • Excellent written and verbal communication and interpersonal skills
  • Ability to prioritize and multitask and work to deadlines in a fast-paced environment
  • Ability to follow direction and accept constructive feedback
  • Strong computer skills working with Microsoft Office, databases, spreadsheets (i.e. Excel) and presentation software
  • Familiarity with social media platforms is an asset
  • Experience in a corporate and/or municipal sector is preferred
  • A working knowledge and/or strong understanding of the municipal government process including issues and legislation is an asset

Hourly Rate/Salary: $51,800.00 - $69,067.00 
Hours of Work: 35 
Work Location: Hybrid, work from home and in-person at Civic Centre 
Department/Division/Section: CMO/City Manager's Office,CMO/Strategic Communications&Initiatives,Corporate & Department Communication 
Non-Union/Union: Non Union 



We thank all who apply, however, only those candidates selected for an interview will be contacted. You can also check your application status in your candidate profile online. 

All personal information is collected under the authority of the Municipal Act.

Communications Assistant

City Of Mississauga
Mississauga - 18.35km
  Marketing & Communication Full-time
  51,800  -  69,067
Reporting to the Supervisor, Employee Communications & Events, and as part of the Corporate and Department Communications team, the successful candidate will provide support an...
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Aug 29th, 2024 at 15:42

Software Developer Full-time Job

Scotiabank

IT & Telecoms   Toronto
Job Details

Contributes to the overall success of the Digital Banking Unit in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.  Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

 

Is this role right for you? In this role you will:

 

  • Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
  • Write well designed, testable, efficient code by using best software development practices
  • Gather and refine specifications and requirements based on technical needs
  • Create and maintain software documentation
  • Collaborate with the Scrum team to plan milestones, successfully execute software delivery, and escalate issues as needed
  • Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
  • Champions a high-performance environment and contributes to an inclusive work environment.

 

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

 

  • In depth knowledge of programming languages, frameworks, utilities, and other technologies used by the team (React & Node JS)
  • Bachelor or master’s degree in computer science/Engineering, Information Systems, or other related field (or equivalent work experience)
  • Excellent communication skills with ability to influence decision making across stakeholders
  • Demonstrated ability to lead team members with differing opinions and levels of experience
  • Project management skills to map and execute short and long term plans for the team
  • Effective organization, planning, and time management skills

 

What's in it for you?

 

  • Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
  • Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  
  • Upskilling through online courses, cross-functional development opportunities, and tuition assistance. 
  • Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
  • Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

 

Work arrangements: Hybrid

 

#LI-Hybrid

Software Developer

Scotiabank
Toronto - 5.74km
  IT & Telecoms Full-time
Contributes to the overall success of the Digital Banking Unit in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s bu...
Learn More
Aug 29th, 2024 at 15:41

Customer Service Representative Full-time Job

BMO CANADA

Customer Service   Waterloo
Job Details

Application Deadline:

09/04/2024

 

Address:

90 Weber Street

 

 

This is a Monday to Saturday branch

 

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

  • Identifies customer needs and initiates referrals to BMO colleagues.
  • Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
  • Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
  • Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
  • Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
  • Contributes to meeting branch business results and the customer experience.
  • Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
  • Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
  • Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
  • Acts as a key member of a collaborative and versatile branch and market team.
  • Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
  • Organizes work information to ensure accuracy and completeness.
  • Takes the initiative to find creative approaches that make each customer’s experience feel personal.
  • Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
  • Contributes to business results and the overall experience delivered in the branch.
  • May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
  • Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
  • Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
  • Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
  • Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
  • Complies with legal and regulatory requirements for the jurisdiction.
  • Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
  • Completes standardized tasks under supervision.
  • Performs initial problem solving within given rules/limits & escalates when required.
  • Broader work or accountabilities may be assigned as needed.

    Qualifications:

  • No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
  • High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
  • Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
  • Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
  • Projects a professional presence.
  • Basic knowledge of specialized sales and business banking solutions to refer to specialists.
  • Passionate commitment to helping customers.
  • A focus on delivering a personal experience to customers.
  • Resourceful self-starter with courage and confidence to approach customers.
  • Readiness to collaborate and work in different capacities as part of a team.
  • Strong interpersonal skills, including the ability to build rapport and connections with customers.
  • An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
  • Basic knowledge learned on the job.
  • Verbal & written communication skills - Basic (in business environment).
  • Organization skills - Basic (in business environment).
  • Collaboration & team skills - Basic (in business environment).

 

Salary:

$33,850.00 - $43,500.00

Customer Service Representative

BMO CANADA
Waterloo - 86.49km
  Customer Service Full-time
Application Deadline: 09/04/2024   Address: 90 Weber Street     This is a Monday to Saturday branch   Delivers exceptional service to BMO customers and prospects. Identifies custom...
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Aug 29th, 2024 at 15:35

Transborder Coordinator Full-time Job

Day & Ross Inc.

Administrative Jobs   Lachute
Job Details

The Transborder Coordinator is responsible for ensuring accurate and timely processing of invoices, identifying process improvements, prioritizing and contributing to the resolution of reoccurring issues while delivering on assigned objectives.  

 

How You’ll Help 

Prepare and proofread bills, reports, forms, manifest and correspondences to ensure the accuracy of text and format 

Work with customs brokers to get timely customs entries on PAPS shipments for seamless transit of freight 

Organizes with the dock to ensure accurate loading for the outbound lanes for the US gateways 

Creates Manifests for Outbound Loads ensuring all information are completed 

Cuts Line haul Order Number for the outbound load to be sent to dispatch 

Checks and updates Dangerous Goods program to ensure accurate DG placards are input into the system and driver will have these placards in the trailers that needs to go with the outbound drivers for transport to Canada wide destination terminals 

Sort incoming electronic mail and distribute within departments and organization 

Training new personnel on AS400 system 

 

Your Skills & Experience:  

 

Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience. 

Previous Transportation or operational experience is preferred, various roles within transportation would be beneficial.  Business Management experience. 

Communication skills – advanced. 

Computer skills – accuracy, MS products, AS400, Truck Mate and web based programs. 

Attention to detail. 

Demonstrated customer relationship skills. 

Strong conflict resolution skills. 

Able to work deadlines in high transactional environment. 

Ability to champion business needs in a collaborative manner to colleagues. 

Results focused. 

Leadership and team building orientation; negotiation and conflict resolution skills. 

Troubleshooting and problem solving skills, the ability to evaluate current situation, respond quickly to changing requirements, execute and escalate accordingly. 

Strong organizational and time management skills, including the ability to work under pressure in a fast paced setting. 

Ability to multitask and prioritize in a deadline driven environment; appropriate sense of urgency. 

Ability to work independently and to collaborate with others to meet customer expectations. 

English and French required. 

Transborder Coordinator

Day & Ross Inc.
Lachute - 462km
  Administrative Jobs Full-time
The Transborder Coordinator is responsible for ensuring accurate and timely processing of invoices, identifying process improvements, prioritizing and contributing to the resolutio...
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Aug 29th, 2024 at 15:34

Manager, Communications Full-time Job

PepsiCo

Marketing & Communication   Mississauga
Job Details

The Manager, Communications role is designed to elevate and strengthen how PFC (Frito Lay Canada and Quaker Canada) communicates, engages and drives awareness of business priorities to our more than 5,000+ frontline employees.

What you can expect from us:

  • Competitive compensation and comprehensive benefits designed to fit your unique needs 
  • A dynamic and inclusive culture that promotes you to bring your whole-self to work 
  • Inspiring positive change for people and the planet with sustainability goals
  • A supportive team that will encourage your professional growth and development

Responsibilities

  • Partner with Field Sales and Supply Chain, in partnership with PFC’s Communications team, to develop compelling, and engaging content strategies across internal channels that meet the unique needs of PFC’s Frontline audience.  
  • Responsible for implementing content strategies across PFC Comms-led field channels; work closely with peers on Internal and External comms teams to successfully execute.  
  • Serve as project manager for field content planning, which includes storymining, calendar management, and content approvals.  
  • Drive our frontline EVP (employee value proposition) externally, across owned social channels, as well as internally. 
  • Work closely with internal and external comms team members to ensure approvals.  
  • Serve as community manager for PFC Yammer/Viva Engage account with a focus on driving engagement with PFC frontline employees.  
  • Lead monitoring, measurement and insights for PFC comms-managed field channels, delivering succinct and insight-driven reports to teammates and senior executives.  
  • Serve as resident PFfield communications expert with global PepsiCo partners and stakeholders, for ideation, planning and knowledge-sharing sessions. 
  • Support PFC internal communications team to rollout plans flawlessly and impactfully. 
  • Lead community giving and philanthropy agenda for all PepsiCo Foods Canada, working closely with comms team members to drive impact and awareness. 

Qualifications

  • University degree in Journalism, Public Relations or a related field and/or a diploma in Corporate Communications. 
  • 8+ years of experience in internal/employee communication and/or field-focused roles; prefer someone who has worked in a communication capacity with frontline employees 
  • Outstanding writing, proofreading and strategic communication planning skills. 
  • Demonstrated experience in project management and special events. 
  • High level of computer proficiency (MS Office, web-based applications) 
  • Demonstrated computer proficiency: Microsoft Suite. 
  • Knowledge of Canadian Consumer Packaged Goods industry an asset. 

Manager, Communications

PepsiCo
Mississauga - 18.35km
  Marketing & Communication Full-time
The Manager, Communications role is designed to elevate and strengthen how PFC (Frito Lay Canada and Quaker Canada) communicates, engages and drives awareness of business prioritie...
Learn More
Aug 29th, 2024 at 15:31

Customer Business Development Manager Full-time Job

Maple Leaf Foods Inc.

Customer Service   Mississauga
Job Details

The Costco Customer Business Development Manager is a vital part of the Costco Customer Business Team. In this role, you will be responsible for developing and strengthening customer relationships, managing, and growing both MLF and Costco by bringing innovative ideas and expertise to the customer. 

This is an exciting entrepreneurial role where you will have the opportunity to work with one of the fastest growing retailers in the Canadian market.  Costco has a unique retail strategy, which provides the tremendous opportunity to work on customer specific initiatives and gain valuable experience working closely with both the customer and MLF’s cross functional teams to execute new and innovative opportunities.


Any MLF team member interested in being considered for this role are encouraged to apply online by September 5, 2024. Applications received beyond that date are not guaranteed consideration.

Snapshot of a Day-in-the-Life:

  • Understand Costco’s unique strategy and build strong relationships with Costco Buyers to exceed their expectations and create customer and member value
  • Lead the complete sales process through new innovation launches, negotiation, forecasting, trade fund management, gap closing, and business reviews.
  • Develop and execute plans to deliver annual volume and gross profit and targets
  • Identify new items to sell to Costco based on consumer, market and customer insight
  • Build item presentations that include pricing, retail slopes, product specifications, samples, consumer and market trends
  • Work diligently with customer and cross functional teams to create and launch new items to grow our mutual businesses
  • Some overnight travel is required between Mississauga, Vancouver and Ottawa

What You’ll Bring:

  • 5-7 years of retail food industry or consumer packaged goods sales experience 
  • University Degree – Business education preferred 
  • Strong commercial sense and industry knowledge 
  • Exceptional interpersonal, communication and presentation skills 
  • Self-management and organizational skills 
  • Creative thinking, analytical and problem-solving skills 
  • Ability to work independently as well as part of a team 
  • Ability to “think on one’s feet” and make decisions independently in a fast-paced environment 
  • Focused on value-added selling 
  • Leadership and emotional maturity 
  • Valid driver’s license 
  • Proficient computer skills 
  • Category Management expertise 
  • Strong Negotiation skills 

What We Offer at Maple Leaf Foods:

  • Being part of a high-performance, people-focused company that has an inspiring and unique vision to become the most sustainable protein company on earth, and a deep commitment to sustainable protein across North America.
  • An inclusive company culture and a work environment that keeps our people safe, rewards excellence, and empowers everyone to learn and contribute their best.
  • A hybrid work model that embraces remote work for eligible roles, helping team members achieve work-life balance—combining the best of both spending time working remotely, benefitting from focus time, and purposeful collaboration in the office setting. 
  • Competitive Health and Wellness benefits that offer flexibility to meet your individual or family needs, including programs focused on improving mental health and wellbeing. These benefits start on your first day of employment.
  • Defined Contribution Pension Plan with company matching that starts on your first day of employment.
  • Learning and development opportunities, including workshops, ‘speaker series’ events, and resources that allow you to develop your skills and progress your career.
  • Comprehensive tuition reimbursement program that supports continuous learning and development of our team members through investment in eligible degrees, diplomas, professional certification, or trades programs.
  • Supporting our deep commitment to community impact, we offer up to two paid days annually to volunteer at a cause of your choice.

Customer Business Development Manager

Maple Leaf Foods Inc.
Mississauga - 18.35km
  Customer Service Full-time
The Costco Customer Business Development Manager is a vital part of the Costco Customer Business Team. In this role, you will be responsible for developing and strengthening custom...
Learn More
Aug 29th, 2024 at 15:27

HR Services Coordinator Full-time Job

Maple Leaf Foods Inc.

Human Resources   Mississauga
Job Details

The Opportunity:

The HR Services Coordinator will be responsible for providing administrative support for the HR Services department.  This role is the point of contact for all SAP HR related questions and the second level support for the SAP Manager Self-Service (MSS) portal.  Additionally, the incumbent will be responsible for the accurate and timely management of SAP HR data, conducting audits to identify, resolve or prevent errors and inaccurate data, and generate reports as required.  Accountable for delivering consistent and high-quality customer service, the HR Services Coordinator will also provide general HR administration support and counsel to the business related to HR programs and processes, in adherence to service level standards; proactively identifying and providing process improvement recommendations to management.

Any MLF team member interested in being considered for this role are encouraged to apply online by September 12, 2024. Applications received beyond that date are not guaranteed consideration.

Snapshot of a Day-in-the-Life:

  • General administration of HR programs and services in accordance with standard operating procedures and service level agreements established with the HR Centres of Excellence (COEs)
  • Accurately and efficiently respond to inquiries regarding HR systems, policies, programs and administrative procedures using case management system software; escalating to HR COEs when necessary
  • Ensure HR systems data integrity, resolve issues and make recommendations for process improvements as necessary
  • Maintain accurate documentation for HR processes including Process Flows/SLAs/Work Instructions/Dashboards, and others as required.
  • Perform HR systems maintenance, audits and relevant reporting in accordance to plans and established guidelines
  • Support HR Services execution activities in accordance to plans and established guidelines
  • Identify and implement general process improvements

What You’ll Bring:

  • Demonstrated customer service focus with ability to forge partnerships within the business
  • Ability to work independently as well as a part of a team in a collaborative manner
  • Ability to handle information with accuracy, security and confidentiality
  • Exceptional organizational skills and a proven ability to work under pressure
  • Excellent verbal and written communication skills with capability to adapt to audience needs
  • Detail-oriented and organized to perform audits and validations
  • Ability to handle multiple priorities while delivering effective results within tight timelines
  • Analytical
  • Demonstrated initiative and sound judgment for effective decision making
  • Bilingual in French and English is an asset
  • Post-secondary degree with a concentration in Business Administration or Human Resources preferred
  • 1 to 2 years of working experience in Human Resources
  • CHRP/CHRL designation is preferred
  • Proficient use of MS Office applications with focus in Excel, and Web-based applications
  • HRIS systems knowledge (SAP) and applications (ESS/MSS) preferred

What We Offer at Maple Leaf Foods:

  • Being part of a high-performance, people-focused company that has an inspiring and unique vision to become the most sustainable protein company on earth, and a deep commitment to sustainable protein across North America.
  • An inclusive company culture and a work environment that keeps our people safe, rewards excellence, and empowers everyone to learn and contribute their best.
  • A hybrid work model that embraces remote work for eligible roles, helping team members achieve work-life balance—combining the best of both spending time working remotely, benefitting from focus time, and purposeful collaboration in the office setting. 
  • Competitive Health and Wellness benefits that offer flexibility to meet your individual or family needs, including programs focused on improving mental health and wellbeing. These benefits start on your first day of employment.
  • Defined Contribution Pension Plan with company matching that starts on your first day of employment.
  • Learning and development opportunities, including workshops, ‘speaker series’ events, and resources that allow you to develop your skills and progress your career.
  • Comprehensive tuition reimbursement program that supports continuous learning and development of our team members through investment in eligible degrees, diplomas, professional certification, or trades programs.
  • Supporting our deep commitment to community impact, we offer up to two paid days annually to volunteer at a cause of your choice.

HR Services Coordinator

Maple Leaf Foods Inc.
Mississauga - 18.35km
  Human Resources Full-time
The Opportunity: The HR Services Coordinator will be responsible for providing administrative support for the HR Services department.  This role is the point of contact for all SAP...
Learn More
Aug 29th, 2024 at 15:26

Lead Coordinator, Academic Administration Full-time Job

University Of Ottawa

Administrative Jobs   Ottawa
Job Details

Closing Date:

September 09, 2024

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above

 

Position Purpose:

Reporting to the Supervisor of Academic Administration, the incumbent coordinates frontline service and business processes by directly supervising academic office staff and serving as their main point of contact. Finds solutions to special requests and capitalizes on opportunities to review, develop, and implement processes based on industry best practices. Displays a positive, professional attitude to foster harmony and team spirit.

 

In this role, your responsibilities will include:

  • Supervision: Supervises work performed by officers, sets priorities, provides advice with a view to meeting individual goals, develops individual and group training plans, motivates staff, and provides guidance and feedback. Shares knowledge about management tools to bolster employee engagement within the section in order to maximize productivity and minimize staff turnover.
  • Needs evaluation and recommendations: Anticipates, analyzes and interprets student needs, determines policies and procedures to put in place, diagnoses and formulates recommendations to solve student problems and ensures that these recommendations are implemented. Solves complex problems and follows up as required.
  • Project management: Plans and manages assigned projects. To this end, determines project scope and phases, monitors progress when relevant, makes adjustments throughout the process and ensures effective communication between stakeholders. Manages and monitors delivery of projects assigned to own team.
  • Recruitment activities: Promotes the University of Ottawa and its programs and services at trade shows and recruitment events. Helps assign necessary recruitment resources in partnership with the supervisor, academic services.

 

What you will bring:

 

  • In-depth knowledge of high school, college, undergraduate and graduate academic programs, with at least five years’ experience in an academic setting
  • Knowledge of administration usually acquired through postsecondary studies and several years’ experience in a similar role 
  • Experience in leading a team in a constantly changing environment
  • Experience in providing customer service
  • Experience in interpreting, communicating and implementing processes, policies, and procedures
  • Experience in using Microsoft Office, Windows, the internet, student information systems, Talisma, and email
  • Ability to deal with conflicting priorities and to meet strict deadlines in a fast-paced work environment
  • Ability to concentrate in an open, dynamic environment in which several interruptions can occur at any time 
  • Ability to manage multiple files with attention to detail
  • Ability and willingness to take decisions that could affect students, employees or department members
  • Demonstrated ability to show tact, diplomacy, discretion and good judgment 
  • Knowledge of the University’s administrative structures and processes (an asset) 
  • Experience in gathering and analyzing data and in writing administrative and statistical reports
  • Experience in implementing strategies and activity plans for students
  • Excellent communication skills to understand the needs of students and employees 
  • Strong organizational skills 
  • Strong analytical skills, excellent judgment and close attention to detail 
  • Bilingualism – French and English (spoken and written)

Lead Coordinator, Academic Administration

University Of Ottawa
Ottawa - 355.8km
  Administrative Jobs Full-time
  69,478  -  87,764
Closing Date: September 09, 2024 Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above   Position Purpose: Reporting to the Supervisor...
Learn More
Aug 29th, 2024 at 15:12

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