Safe Step Walk-In Tub Company (a Ferguson company) has experienced unprecedented growth. It has been overly committed to providing our customers with the industry-leading safety, comfort, and independence they deserve. As the nation’s top walk-in tub/shower company, our products are made to the highest manufacturing standards, and our customer service is unmatched. We call it the Safe Step Difference. 

If you’re considering investing in your future, look no further to discover why the Safe Step Walk-In Tub Company is the only choice. We purposely employ dedicated team members who naturally desire to provide life-changing service to our customer base across the US and Canada. Every day, we do our best to give our best to those deserving of the same. 

We seek top talent to process inbound telephone calls and respond instantly to internet leads, setting in-home sale appointments for our Safety Specialists. Inbound phone calls and outbound call responses to internet leads are the first step to create sales opportunities and ultimately helping seniors retrofit their homes to age in place. If you are hard-working, dedicated, and thrive in a fast-paced environment, Safe Step Tub Inc. is an ideal place for you. Apply today! 

What’s in it for you?

• Comprehensive benefits with premiums fully paid for by the company for the “Core” package starting the first day of employment.
• Career development and training opportunities
• Life insurance, disability and wellness program
• Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution
• Paid vacation and sick time
• Bonus programs that include annual performance and profit sharing
• Employee discounts on top brands of plumbing and HVAC products
• Education reimbursement for employees
• Employee referral program

What you will do:

• Assists customers with detailed pricing proposals/quotes for products and services projects.
• Supports new sales opportunities through bid monitoring, prospecting and project research.
• Follow a systematized sales process designed to convert leads into in-home sales opportunities by listening, understanding the consumer’s needs, asking probing questions, overcoming objections, and securing details to aid in the eventual sale.
• Provides and develops documentation for customers to look at product information and solutions. Provide product and technical information to outsides sales to support generation of sales into the utility segment.
• Make a high volume of outbound phone calls to consumers who submitted a web form for information on our products with the intention of scheduling an in-home sales visit for the Sales Closer. Occasionally receives inbound phone calls for the same purpose.
• Communicates with internal and external resources, providing customer service and completing quotations, fulfilment of demand, ensuring on-time delivery of orders, providing engineering support, and troubleshooting other customer problems.
• Fulfills Sales Support activities for the Order to Invoice process, owning the customer interface for quality processes: corrective actions, Field Quality Reports.
• Adhere to Company compliance and Health Safety and Environment (HSE) policies, procedures, and requirements
• Regular and reliable attendance
• All team members work one weekend per month in rotation.
• Other duties as assigned

What you will bring:

• Experience working in a modern (automated) contact center is a must with an emphasis on consultative sales or lead-generation.
• Ability to collaborate with others and understand geography and lead-setting skills. 
• Proven track record of success in selling over the phone, consultative sales, lead setting, or other relevant contact center experience.
• Exhibits superior technical skills and ability to task switch between omni channel contact center software, a CRM, mapping tools, the Microsoft Office suite, and other cloud-based tools.
• Has excellent verbal communications skills, strong grammar, spelling and written skills, and a strong understanding of North American geography.
• Comfortable with receiving coaching in an individual or team setting and having your work product evaluated in real time.
• Willingness to thrive in a remote work situation where your contact with colleagues is 100% via video conference, instant messaging, and phone.
• Ability to multi-task across multiple software platforms during your workday.

Salary Range: $23.00 - $26.00 per hour

Each resume submitted gets individually reviewed by our team and retained for 24 months if other new and exciting opportunities arise that match your skills and qualifications.

Please note: This position requires the result of a satisfactory criminal record check.  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.

Reporting to the Warehouse Manager this position oversees the accuracy of inventories for product in stock, in transit, outbound, and inbound.  Identifies and corrects inventory issues and ensures customer orders are accurately filled and specific shelf-life requirements are met by performing the following duties under direction of the Department Manager and in coordination with the warehouse team. This is a full-time permanent position at our Port Coquitlam Facility.

Schedule:  Monday to Friday 5:30am to 2:00pm

Salary range: $52,730 - $69,230 Annually

We support and take care of our employees and their families by offering :

• Vacation upon hire

• Generous and complete benefit coverage with group insurance

• Group retirement plan with employer contribution

• Telemedicine and assistance program for employees and their families

• Employee Share Ownership Plan with an employer match

• Paid Parental Leave program

• Paid time off: Sick days, floater days and volunteer day off

• Opportunity to contribute to a collective RRSP & TFSA

• Training and development programs

• Organized activities for employees and their families  

• Advantageous discounts on Saputo products

How you will make contributions that matter:

• Partner closely with the warehouse team to ensure warehouse inventory tasks are effectively monitored and managed.

• Manage inventory control activities to include identifying, investigating, and resolving inventory discrepancies.

• Monitor and manage goods receipt zones as well as aged pick and put away tasks.

• Coordinates and performs cycle counting.  Monitors and revises all aspects of cycle counting as needed.  Maintains accurate records.                                         

• Reviews daily reports for accuracy.  Plan & adjustment for errors, damaged items and notifies management. Maintains communication with customer service.                                              

• Adjusts inventory files as needed.  Issues documentation i.e., adjustments to the applicable departments and maintains updated files of all transactions.

• Ensure inventory management system accuracy.

• Monitor in-transit inventory.

• Performs all end of month adjustments, duties, and inventory procedures.

• Prepares various reports at the end of each accounting period. 

• Assists with annual inventory counts.

• Remains approachable and accessible to team members.

• Demonstrates professionalism, positively represents and always promotes Saputo culture.  Maintains confidentiality.

• Demonstrates prompt and regular attendance.

• Responsible for understanding and complying with the Current Good Manufacturing Practices and Food Safety guidelines to ensure that quality food products are handled accordingly in a sanitary production environment and delivered with superior protection to our customers and consumers.

• Supports Saputo’s commitment to preserve the environment by following all established policies and procedures related to such preservation.  Reports any identified concerns regarding potential hazards to the environment. 

• Demonstrates safe and quality conscious work habits and follows all company policies and procedures.

• Keeps equipment and work area clean and orderly.  Assists others as needed.

• Attend training sessions required to ensure system and process proficiency.

• Adhere to the Saputo code of ethics and actively apply the Saputo values.

• Work together professionally in a team environment with coworkers and other department personnel.

• Performs other duties as requested, directed or assigned.

You are best suited for the role if you have the following qualifications:

• 2+ years in a warehouse inventory role, directly in a warehouse, logistics, or distribution center environment.

• Strong knowledge of inventory location managed warehousing operations

• Knowledgeable with Inventory Management System

• Computers & related technology proficiency – Word processing, reports (Excel) presentation, troubleshooting

• Demonstrates exceptional attention to detail.

• Ability to prioritize responsibilities and multi-task in a fast-paced environment.

• Ability to adapt to changing organizational and operational needs.

• Ability to effectively communicate both verbally and written.

• Strong organizational and time management skills.

• Knowledge of Saputo customer base and Dairy Products industry an asset.

• Ability to work without direct supervision

TheHub Operations Clerkis a part-time, day sort position and is responsible for updating package information, validating deliveryinformation using UPS systems, scanning premium service packages, assisting dispatch and updating the package inventory systems. This position may also perform general administrative responsibilities including preparation of reports using various software packages, compilation of information from various sources, and handling small scale projects.

The Hub Operations Clerk may be required to utilize heavy machinery to complete tasks, and will be trained to operate these equipment. Included in the responsibilities will be to complete package recovery process in the Hub, package inventory update, overgoods, DG processing and all other work as assigned.

• Job Type: Permanent/Part-Time

• Location: 5960 Ferguson Road, Richmond BC

• Shift:Monday to Friday (5 days/Week) 12:00PM - 5:00PM(shifts can vary and/or extend due to operational requirements) 

• Compensation: starting at $17.40 hourly

Responsibilities:

• Completes package and inventory recovery process in the Vancouver Hub Operations

• Completes overgoods processing and documentation

• Generates package recovery and overgoods processing reports for Hub Operations and Package Care

• Processes Dangerous Goods (DG) package recovery

• Takes action to learn all product and service offerings

• Operates all office equipment, software, and devices

• Maintains a clean, organized, and safe working environment

Qualifications:

• Strong customer service skills

• Strong computer skills, including Microsoft Office Applications

• Strong verbal and written communication skills

• Ability to work in a warehouse environment

The above statements are intended to describe the general nature of the work required for the position and are not intended to be an exhaustive list of all duties and responsibilities.

Overview

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Overview

Overview

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Overview

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12/13/2024

Address:

1120 Marine Drive

Our Lower Capilano branch is seeking a part-time (18,75 hours) Customer Service Representative, available to support a flexible schedule (Monday through Saturday).  

Find your place within a team that will cheer you on as you learn, lead, and advance a career that has a real impact on our clients' lives.  

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

• Identifies customer needs and initiates referrals to BMO colleagues.
• Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
• Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
• Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
• Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
• Contributes to meeting branch business results and the customer experience.
• Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
• Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
• Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
• Acts as a key member of a collaborative and versatile branch and market team.
• Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
• Organizes work information to ensure accuracy and completeness.
• Takes the initiative to find creative approaches that make each customer’s experience feel personal.
• Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
• Contributes to business results and the overall experience delivered in the branch.
• May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
• Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
• Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
• Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Complies with legal and regulatory requirements for the jurisdiction.
• Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
• Completes standardized tasks under supervision.
• Performs initial problem solving within given rules/limits & escalates when required.
• Broader work or accountabilities may be assigned as needed.

  Qualifications:

• No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
• High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
• Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
• Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
• Projects a professional presence.
• Basic knowledge of specialized sales and business banking solutions to refer to specialists.
• Passionate commitment to helping customers.
• A focus on delivering a personal experience to customers.
• Resourceful self-starter with courage and confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
• Basic knowledge learned on the job.
• Verbal & written communication skills - Basic (in business environment).
• Organization skills - Basic (in business environment).
• Collaboration & team skills - Basic (in business environment).

$33,850.00 - $44,000.00