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Posting End Date:

January 21, 2025

As a member of the Enterprise Marketing and Risk Management (MRM) team, the Business Relationship Specialist is a trusted resource to the business and serves as the face of Marketing Risk Management, proactively managing and developing business and customer relationships for complex business priorities and plans.

What you will do:

Business Relationship Specialist Activities:

• Partner with the business to capture and document ideas, enhancements, or defects and ensures that MRM has a deep understanding of business needs and objectives.

• This position will also perform a dual role as a Demand Analyst; working with MRM stakeholders to define, document, and validate the requirements to support business objectives.

• Work directly with business stakeholders to identify and understand service requirements, mapping them to standard services where possible.

• Report on satisfaction levels to Service Owners; develop and track plans to consistently improve them.

• Ensure that development teams are transitioning completed work successfully into production following operational standards and processes.

• Document operational standards and processes.

Demand Analyst Activities:

• This position takes ownership of business demand, understands the overall vision, value proposition, comprehends, and desired outcome behind the demand, and assesses prioritization or incoming demand in accordance with the Business Partner requirements.

• Support the ongoing analysis to modernize and simplify the MRM applications and technology portfolio.

• Communicate with other MRM Business Partners, and where appropriate, the demand originator to translate demand into executable service strategies, plans and forecasts; understands the desired business outcome and its value proposition.

• Take ownership of information management demand and has the authority to determine its value and urgency.

• Write concise and effective specifications for demand items, engaging other business analysts or SMEs to deliver work packages in the form as required by the project, defect, or enhancement.

• Works with the business partners to ensure all client demand is addressed in the broader context of all client delivery.

Who you are:

• You have a post-secondary degree in a related field, e.g., MBA, Computer Science, Engineering or equivalent.

• 7+ years of progressive experience in IT processes, business management, and/or project/portfolio management.

• Practical experience in theories, principles, and operational practices in the areas of IT, Commodity Marketing and/or Risk Management.

• Broad range of experience in IT project planning, process analysis, systems analysis, demand analysis, technical analysis, systems implementation, and operations.

• Experience identifying issues and solutions in forecasting, acquiring, managing, and deploying resources.

• Direct experience working in one or more of the business areas in focus (i.e. Commodity or Financial Derivative Marketing, Risk Control, or Marketing Accounting).    

• Experience in supporting an enterprise level system (e.g. common system used by more than a single client group).

• Demonstrated working business knowledge of Commodity and/or Financial Derivative Marketing and/or Risk Management industry concepts: Profit & Loss, WACOG (Weighted Average Cost of Goods), MtM (Marked-to-Market), Delta, VaR (Value at Risk), Market Pricing, etc.

PREFERRED

Experience providing application support for one or more of the following systems: Openlink Endur/Findur, Openlink RightAngle, Egistix Oil, Entero and Kyriba

What is the opportunity?

This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday banking,  As an RBC ambassador, you add value in the moments that matter most to clients and collaborate with RBC partners to help clients achieve their goals. Whether you’re demonstrating to a client how to use digital banking, on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client satisfaction and loyalty.

What will you do?

• Proactively engage with clients in all areas of the branch and in the community, uncovering banking needs, providing help and advice, as well as identifying sales and referral opportunities
• Focus on client education and demonstration, leveraging technology to deliver a memorable client experience, drive sales, and retain business
• Respond to client-initiated contact, assisting them with a full range of financial transactions
• Actively listen and engage clients in conversation to further understand their individual needs
• Proactively take ownership of resolving and preventing client banking problems
• Cultivate and maintain relationships with partners to make the most of business opportunities and referrals

What do you need to succeed?

Must-have

• Demonstrated passion for putting clients first, as well as success in a hands-on, target-driven sales environment
• Problem-solving and people skills, with the ability to build strong relationships and proactively connect with clients
• Flexibility, eagerness to learn, strong personal ethics, and a hunger for success
• Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.)
• Must be able to work all business hours

Nice-to-have

• Track record in building rapport and maintaining client relationships within the financial or service industry
• Mutual Funds accreditation (i.e., Investment Funds in Canada or the Canadian Securities Course)

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including competitive compensation, bonuses, and flexible benefits
• Continued opportunities for career advancement
• World-class sales training, coaching, and development opportunities
• Support from a dynamic, collaborative, progressive, and high performing team, as well as world-class tools and training
• Opportunity to achieve great success and grow your career with RBC

RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.

Job Skills

Adaptability, Advice Based Solutions, Client Centricity, Client Discovery, Communication, Curiosity, Data Analysis, Digital Literacy

Additional Job Details

2640 52 ST NE:CALGARY

CALGARY

Canada

37.5

Regular

Salaried

2025-01-14

2025-01-15

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Overview

Overview

Overview

Overview

Overview

Overview

Overview

In the role of Retail Territory Sales Representative working in the South Calgary/Okotoks/High River Territory region. This position reports to the Regional Sales Manager. The role focuses on all retail customers located within the assigned territory; including Independent and Key Account Customers

The ideal Sales Representative candidate will possess great communication and leadership skills, is driven for success and has a passion for quality beer. You will learn multiple aspects of merchandising, sales, and operations, while having the opportunity to represent some of Canada’s favourite brands.

The Responsibilities :

• Through a First Choice lens, build and support relationships with key customers, business partners, industry associations, government and suppliers
• Ensure brilliant execution by building rapport and supporting product standards
• Install/Replace/Update POP material at the point of sale according to prior agreements or based on brand strategy (racks, price cards, display units, semi-permanent display, permanent display, etc.)
• Ensure Molson products are in full distribution based on store/head office compliance.
• Auditing of planograms to ensure stores are at compliant to head office planograms
• Ensure product is rotated and check code dates to ensure no expired product is available for sale.
• Check pricing to ensure compliance and correct if necessary
• Observe and record all competitive activity and report accordingly
• Ensure product quality in assigned accounts – out of code product, torn packaging, etc.
• Manage shipping and receiving of all POS material from Molson Coors warehouse

The Other Qualifications :

• You thrive on challenge. You act with appropriate urgency to various market events and trends that require a quick turnaround in plans and strategy
• You are confident, diplomatic, professional and exercise great judgment in developing and maintaining excellent business relationships
• You are deadly serious about execution and take pride in a proven track record in delivering results
• You are a strong team player that can inspire others; you respect your commitments, hold yourself and others around you accountable
• You are focused on the customer; your constant curiosity fosters your innovative style and you can equally execute ideas given to you

• You exhibit the Molson Coors “Our Brew” values and demonstrate this daily in your actions and attitude
• Post-Secondary degree, preference for Marketing or Business related degree
• 1 - 2 years merchandising or sales experience in the Molson organization and/or other consumer packaged goods organization
• You must have and maintain a provincial valid driver’s license in good standing with no limitations/restrictions.
• As part of the recruitment process, the candidates will be required to provide consent to complete a criminal background check and provide a driver’s abstract

Job Posting Grade: 7 

The posting will remain open until filled.

RESPONSIBILITIES:

• Observes and reports activities and incidents at an assigned client site, providing for the security and safety of client property, assets, and personnel.
• Makes periodic patrols to check for irregularities and to inspect protection devices and fire control equipment.
• Preserves order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises.
• Controls access to client site or facility through the admittance process.
• Patrols assigned site on foot or in vehicle; checks for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons.
• Satisfies client needs by providing excellent customer service while minimizing risk to client property and assets.
• Monitors intrusion detection systems using automated alarm and video monitoring software.
• Uses computer systems and software to monitor sites and complete basic trainings.
• Maintains focus and awareness while working in a stressful environment, which includes noise from alarms, machinery and people, crowd distractions, time pressure, in order to preserve the professional ability to identify and locate potentially life-threatening situations and make effective decisions in both crisis and routine situations.
• Protects evidence or scene of incident in the event of accidents, emergencies, or security investigations.
• Conducts inbound/outbound package inspections.
• Responds to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents or conditions following procedures established for the site and commensurate with their level of training.

QUALIFICATIONS: 

• Must have valid provincial Security Guard License
• Must have a valid First Aid and CPR Certification
• Working knowledge of security operations and procedures
• Reliable means of transportation
• Excellent organizational skills
• Able to write routine correspondence, including logs and reports.
• Basic computer skills such as the ability to use Microsoft Office.
• Able to walk, stand, and conduct patrols.
• Must have excellent customer service and communication skills.

OTHER BENEFITS:

• Free uniform
• Virtual training
• On the job training
• Top industry rates of pay.
• Continuous learning opportunities