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Overview

Overview

Overview

Overview

Overview

Overview

Overview

Overview

Overview

As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their day-to-day banking needs. As a Client Service Representative, whether it’s answering questions, assisting with transactions, or proactively connecting clients with the right team members, you’ll be the first line of support as clients work towards their financial goals. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance. 

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time. 

How you'll succeed

• Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them reach their goals.
• Problem solving - Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to create a better solution together.
• Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

Who you are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
• You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
• You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
• You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.
• You engage with your heart and mind. You care about people and respect different perspectives. You listen to and learn from the experiences of others.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Vernon-Village Green Mall

Employment Type

Regular

Weekly Hours

18

Skills

Client Issue Resolution, Client Service, Customer Experience (CX), Digital Literacy, Empathy, Financial Products, Interpersonal Communication, Standards Compliance, Transaction Services

As the Executive Assistant (EA) you will provide full administrative support to the Group Chief Experience Officer (CXO). This involves senior administrative responsibilities and management of administrative processes and procedures. 

 
You will require a comprehensive understanding of the management of an executive office, organizational structure, priorities, commitments, and goals. As this role is part of, and supported by, a team of Executive Assistants; the successful candidate must be collaborative and have a strong team mentality to be successful. The role requires exceptional communication skills and the ability to work both independently and with broad directives and/or minimal direction. The successful candidate must demonstrate a high standard of excellence, resilience, resourcefulness, and creative problem solving. 

 
This position deals with highly confidential information and requires the ability to exercise considerable discretion, judgement, and independent decision making. The position involves constant multi-tasking and the need to make independent decisions regarding the management of sensitive internal and external information. 

 
A varied, exciting and demanding role, at times the stress level of this role is moderate to high. The work is high volume and fast-paced and deals with a broad spectrum of internal and external issues, stakeholders, and priorities. Accuracy and attention-to-detail are essential in this environment with little to no room for error. 

 
Key Responsibilities: 

Key responsibilities will include, but will not be limited to: 

• Act as an ambassador to the CXO’s office, ensuring those engaging with it have a positive experience and works to positively influence the reputation of the CXO’s office for guests, WestJetters, and other stakeholders. 
• Provide the full spectrum of administrative support to the CXO, including managing correspondence, screening requests from internal and external parties, completing and approving expense reports, reconciling and approval of purchase orders and invoices. 
• Strategically manage the CXO’s calendars and schedules. 
• Share information and feedback on behalf of the CXO as appropriate, be open and receptive to questions, opinions, concerns, ideas, constructive criticism, etc. 
• Take the lead role in the planning and execution of the CXO’s commitments, including communications, meetings, presentations, reporting submissions, travel and events. 
• Reviews and ensures completeness and accuracy of documents flowing to and from the CXO office, including managing the storage and security of confidential files. 
• Working collaboratively with relevant stakeholders, assists with drafting, collecting, and/or organizing accurate presentations, reports and correspondence for the CXO to deliver to the Board and Committees, and to the Executive Leadership Team. 
• Research and profile external contacts to help the CXO prepare for engagements. 
• Filter, delegate and respond to email, telephone, and social media correspondence on behalf of the CXO. 
• Attend meetings, presentations and seminars when delegated. 
• Manage special projects when necessary. Examples of special projects can be (but not limited to) coordinating office renovations or moves, planning offsite meetings and events / functions, ordering office supplies, etc. 
• Play a critical support role with assisting the executive team and emergency response team in emergency response situations. 
• Gather data from the CXO’s direct reports and coordinate necessary reporting. 
• Brief the CXO on relevant issues and provide the CXO with reliable and timely advice, support, and liaison services, allowing him/her to focus on the delivery of WestJet strategic priorities and goals. 
• As required: coordination, collection, and management of Committee materials according to tight deadlines for quarterly Board and Committee meetings. 
• Work with the full EA team to help coordinate Board meeting event management, including but not limited to travel arrangements, meeting room management, catering, Board dinners, etc. 

Experience and Qualifications:  

• Minimum 10 years’ related experience in an Executive Assistant or Senior Administrative Assistant role.  
• Office Management or Business Administration degree from a recognized post-secondary institution is preferred. 
• Advanced knowledge and high proficiency in Outlook, Word, Teams, Power Point; and intermediate knowledge of Excel required. 
• Superior organizational, research, analytical, and time management skills. 
• Excellent negotiation and problem-solving skills. 
• Experience with working with a high degree of diplomacy and good judgment.  
• Maintains strict confidentiality: exercises considerable discretion and judgement identifies conflicts and resolves appropriately.  
• Provides a high level of customer service to internal and external stakeholders; holds themselves and others to high standards of quality.  
• Proven consistency and reliability. 
• Ability to analyze information and summarize messages, champions WestJet as a thriving, successful and profitable business. 
• Ability to communicate effectively with internal and external stakeholders at all levels is essential. 
• Superior written and verbal skills with the ability to respond to various levels of guests, WestJetters, vendors, and other business correspondence on behalf of the Executive(s). 
• Asks questions to clarify or challenge change efforts and seeks out additional information to gain a better understanding of change efforts. 
• Is enthusiastic about what they do; displays drive and energy; ‘rolls up sleeves’ to accomplish goals; highly self-motivated and demonstrates initiative consistently. 
• Ability to own and is accountable for making independent decisions; understands full impact of decisions; consults with people; accesses information and analyses facts from a broad viewpoint; balances the needs of stakeholders; has confidence in decisions; identifies core principles and applies them consistently to decisions. 
• Proactive and able to identify tasks that need to be completed without being instructed. 
• Ability and willingness to see what needs to be done before and without being told. 
• Excellent time management and organizational skill set; follows up to ensure other people’s contributions are on schedule; anticipates problems and ensures contingency plans are available and actioned if needed; meets deadlines; highly detail-oriented with the ability to multi-task and manages time (both their own and the CXOs) effectively. 
• Builds and manages networks and relationships with internal and external customers, establishes needs and reviews requirements; builds respect rather than simply seeking to be liked; represents WestJet professionally. 

The benefits of being a WestJetter:  

WestJet provides all WestJetters with a competitive total rewards package.  On top of that, we offer:   

• A fun and friendly culture with colleagues who work together to win  
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs  

Posting Close Date: 03/19/2025    (Please note the posting will close at 11:59pm MST