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Additional Information:

Position Type: Retail Stores
Job Location: Canada : British Columbia : Victoria
Application Deadline: 10/20/2024

Hourly Fix Pay: $17.40 to $20.40 (will commenurate with experience)

The agreed upon hourly rate will be commensurate with the candidate's experience

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

Classification: HEU 180
Salary/Rate of pay: SD15 $27.82

Application deadline: Posted until filled 
Application requirements:

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

We are currently looking for a Commercial Account Manager to join our team in our Burnaby office. You will collaborate with Account Producer(s)/Marketer(s) regarding the client needs and recommend solutions with respect to placement, terms, and conditions. This position requires a positive attitude, strong problem-solving skills, and the ability to prioritize multiple tasks in a high paced environment. Wilson M. Beck Insurance Services Inc. is one of the largest privately held construction brokerages in Western Canada. WMB has dedicated teams focused exclusively on insurance, surety, warranty, and risk management services. We have strategically positioned ourselves into what we consider the four corners of BC. Since 1981 we have grown to employ over 300 people in 10 geographic locations: Lower Mainland, Okanagan (Kelowna), Kamloops, Northern BC (Prince George), Victoria, Alberta, and Ontario.

When you join the Wilson M. Beck family you work with a team full of diverse knowledge and experience. At Wilson M. Beck, our employees are the foundation of our organization. Together, through our commitment and passion for our clients, we have built our reputation as a respected industry leader in insurance services. Our strength is our people and their expertise – We Care. We Help.

What You’ll Do:

• You will maintain maximum retention of the existing book of business by providing exceptional client service.
• You will be organizing and attending internal renewal strategy meetings.
• You will attend external client meetings as required.
• You will respond promptly to client emails and telephone calls.
• You will prepare all client services documents (i.e., Renewal Summaries, Proposals, Underwriting Submissions).
• You will maintain monthly expiry lists including following up on project expiries.
• You will monitor abeyances for outstanding information.
• You will update spreadsheets such as Statement of Values and Contractors Equipment.
• You will write correspondence and send documents to clients (using company templates).
• You will be the liaison with marketing on placements, renewals, and midterm policy changes.
• You will handle the complete brokering process on small mid-size policies within the book.
• You will review leases and contract documents and provide coverage advice to clients.
• You will provide bid costing for clients prior to tender closings and recommend appropriate coverage.
• You will complete certificate requests.
• You will recommend additional coverage to clients (using coverage checklist).
• You will quote and issue premium finance contracts as requested.
• You will follow up on accounts receivable.
• You will follow corporate policies and procedures.
• You will maintain continuing education credits for licensing.
• Other miscellaneous duties and special projects as required.

Who You Are:

• You have a Level 2 Insurance License.
• You have a minimum of 3 to 5 years’ Commercial Lines experience; construction experience is an asset.
• CAIB, CIP, FCIP or CRM designation would be considered an asset along with university and/or College education.
• You are a self-starter, who is highly organized with exceptional attention to detail.
• You have excellent verbal and written communication skills.
• You have Intermediate computer skills including Microsoft Office Suite and Applied Epic.
• You have a friendly professional demeanor with a good sense of business acumen.
• You have a natural ability to thrive in a team environment and work well with others.
• You are driven to success and can represent our brand and your own cohesively and confidentially.
• Excellent organizational Skills
• Comfortable multi-tasking and prioritizing tasks without guidance
• Punctual with strong attendance history

Compensation

• The expected salary range for this position is $60,000 to $80,000 and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope, and level.
• Company Benefits program

What We Offer:

• Competitive salary and benefits programs.
• Professional development training/courses.
• A great collaborative work environment.
• A newly renovated kitchen
• On-site gym
• Yoga/meditation room
• We are firm believers of the health and wellness of our staff and provide on-site resources and services to encourage and support this.

Salary Range: $60,000.00 To $80,000.00 Annually.

We encourage applications from all qualified candidates.

As the Admin and Office Coordinator, you will be the point of contact for visitors to our office and provide administrative support to Jelly’s Partners. You will handle the flow of people through the business and ensure that all front desk responsibilities are completed accurately and delivered with a high degree of quality and accuracy. The position requires strong computer skills and experience with the Microsoft Office Suite, with particularly high competence in Word and Excel.  This candidate must be able to both manage a dynamic workload as well as focus for extended periods of time on singular tasks.

Job Type: Full-time
Location: Fort Langley, BC
Reports To: Director of Operations and Personnel
Salary Range: $45,000 – $55,000 plus bonuses upon meeting eligibility criteria

Required Skills and Attributes:

• An eye for detail
• Experience in administrative duties
• Excellent written and verbal communication skills
• Excellent planning, organization, and time management skills
• Self-motivated, team player who thrives in a fast-paced environment

Primary Responsibilities: 

• Answering all incoming phone calls, taking and delivering messages with high level of accuracy, warmth and professionalism. 
• Greeting and hosting all incoming visitors in a friendly and warm manner: offering tea, taking coats etc 
• Assisting Director of Operations and Personnel with internal projects and tasks including but not limited to: scheduling meeting spaces, group hosting, staff meetings, team building activities, shipping and receiving, invoice filing, data entry, special occasions and other administrative support 
• Assisting the Principal with tasks related to business development including but not limited to: research, reporting, data entry and compilation etc 
• Daily organization and administration of communal spaces, reception, etc 
• Weekly inventory of communal resources: kitchen, office, etc. 
• Weekly purchasing of necessary supplies 
• Regular care for all plant life. 
• Other duties as assigned

Additional requirements:

• Personal smartphone
• Personal vehicle

Salary Range:
$45,000 – $55,000 plus bonuses upon meeting eligibility criteria

The Data Entry Clerk is responsible for all data-entry administrative tasks in the international operations centre. This will include data entry for shipments and daily dispatch, updating both internal and external customer information regarding delivery and pickup data and inventory processing in the warehouse.

The Data Entry Clerk also assists in resolving basic and intermediate level service issues and in package and shipment research. Because of the nature of the work, the Data Entry Clerk will also be working inside a warehouse environment and works with packages that are located on the conveyor belts and inside UPS equipment like package cars, trailer and aircraft unit load devices. This position performs various other tasks as assigned by the International Operations Management Team.

• Job Type: Permanent Position

• Work Shift: Night Shift - Monday to Friday (9:00PM - 2:00AM)*

• Location: 5960 Ferguson Road, Richmond BC - near YVR

*Shift hours will vary according to operational requirements. The location of the UPS centre may not be regularly accessible by public transit during the available shift. A secure form of transportation may be needed. Please check transit availability prior to committing with the shift.

Key Accountabilities:

• Dealing with all data entry activities

• Handling customer issues in a professional manner.

• Dealing with internal and external customer concerns and queries

• Assists in running reports for the department

• Meet set targets on a daily basis

• Responsible for any additional tasks as assigned

Requirements:

• Able to commit working Monday to Friday (five nights per week)

• Have an effective oral/written communication, problem solving, basic research, and time management skills

• Able to work in a warehouse environment with time limited work assignments

• Works well in a team

• Proficiency in spreadsheet applications (like Microsoft Excel)

• Accurate and rapid data entry skills

• Able to lift up to 70-lbs on an occasional basis

• Some experience in a similar work environment would be an advantage, but not necessary

What we offer:

UPS offers a competitive compensation package which includes benefit options including health and dental coverage, group insurance plan, paid vacation, employee stock purchase plan and an unlimited opportunity to grow within the company.

Our employee benefits include the following:

• Training and Development: UPS provides full training for all positions to ensure safety and compliance to policies and regulations;

• Weekly Compensation: Employees are paid on a weekly basis, every Friday;

• Generous Benefits Package: All UPS employees have extended health, dental, and vision benefits;

• Promotion From Within: UPS is a globally known brand and has expanded in many countries and so UPS offers lots of room for advancement in many areas of the business;

• Employee Discounts: All UPS employees have the chance to take advantage in employee discounts when purchasing UPS merchandise and other brands;

__________________________________

The above statements are intended to describe the general nature of the work required for the position and are not intended to be an exhaustive list of all duties and responsibilities.

All candidates must successfully complete a series of interviews in order to qualify. Background and reference checks will also be required.

UPS is committed to Diversity in Employment. We welcome all applicants; however, only qualified candidates will be notified for interviews and tests. Please advise our Talent Acquisitions Representatives if a workplace accommodation is needed. Thank you for your interest in UPS Canada.

UPS Canada is a Federally Regulated Workplace

Vancouver Fire and Rescue Services (VFRS) is committed to being the international leader in fire, rescue, community risk reduction, and staff safety and wellness. Located on the traditional, ancestral and unceded lands of the the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and Sel̓íl̓witulh (Tsleil-Waututh), Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is working to be the greenest city in the world. Named among Canada’s Top Employers, and Canada’s Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, decolonization, equity and outstanding quality of life for all residents.

Consider joining our team and being part of a dynamic, exciting, inclusive and rewarding workplace.

VFRS employs over 850 people, has 20 fire halls, a training site, and two fire prevention offices. In addition to fire suppression, VFRS provides pre-hospital care, vehicle rescue, marine response, hazardous materials response, technical rescue, and many other emergency services in Vancouver. We work to create safe communities through public education for all ages, fire prevention and inspection services, and by working closely with partner agencies and community groups.

Application Close: Open until vacancies filled

We are committed to service excellence and recruiting a diverse workforce that represents the community we so proudly serve. Indigenous applicants, people of colour, all genders, LGBTQ+ and persons with disabilities are encouraged to apply.

Main Purpose & Function

This is office support work of some variety and complexity. Incumbents of positions assigned to this class require a sound knowledge of office practices and procedures and may require some specialized skill training. The work involves providing information and assistance to the public on routine matters. The work is differentiated from that of the Office Support Clerk I by the greater complexity of the clerical tasks. After a period of on-the-job training, employees of this class work with a minimum of direct supervision as the work is performed according to defined work methods and procedures. Some independence of action is exercised in scheduling work tasks or in the more repetitive aspects of the work. Work is reviewed by a superior in terms of accuracy, completeness and conformance to established work methods.

Specific Duties & Responsibilities:

• Receives and verifies cash and cheques in payment of accounts; makes change and issues correct receipts; balances cash and compiles summary sheets.
• Operates a computer terminal to enter and update records; modifies or removes records; produces standard reports.
• Opens, sorts and batches mailed payments and applies payments to accounts.
• Processes, cheques and maintains a variety of office records, forms, files, reports, statistics, documents and related material; posts entries to simple records; processes incoming and outgoing mail as per departmental procedures.
• Answers inquiries and provides assistance by telephone or in person, ascertains nature of inquiries or complaints and gathers information in order to respond or refer caller as necessary; explains departmental rules and regulations; prepares correspondence using established formats.
• Provides information and assistance regarding the nature, activities and services of the organization to the public at a central information booth or switchboard; directs more detailed inquiries to the appropriate department or staff member; dispenses pamphlets, brochures, maps and other material of an informative nature.
• Transcribes from copy, rough draft, or general instructions a variety of material using word processing software and hardware to enter, record, recall, revise and print the data; as required, establishes appropriate format; reviews work for punctuation, spelling and grammatical correctness.
• Assists in the collation and preparation of elementary statistical reports and tabulations involving some arithmetic calculations.
• Provides admin support to one or more senior positions; interviews callers, screens calls, makes and cancels appointments, processes confidential matters; prepares routine correspondence; may take and transcribe dictation.
• Performs related work as required

Qualifications:
Education and Experience:

• Completion of the 12th school grade including or supplemented by courses in commercial subjects, typing, word processing and some related experience; OR an equivalent combination of training and experience.

Knowledge, Abilities and Skills:

• Considerable knowledge of the practices and procedures used in the operation of word processing equipment and of its capabilities as related to the work performed.
• Considerable knowledge of business English, spelling, punctuation and arithmetic.
• Sound knowledge of modern office practices and procedures.
• Working knowledge of departmental and other regulations, rules, procedures and practices that relate to the position occupied or which govern worksite activities and employee behaviour.
• Working knowledge of departmental functions, responsibilities and activities.
• Ability to perform a variety of clerical, data entry, word-processing, bookkeeping, secretarial, receptionist or other office support functions.
• Ability to prepare routine reports, correspondence and memoranda related to the work.
• Ability to communicate effectively with the public and other staff in supplying factual information and assistance.
• Skill in typing (keyboarding) rapidly and accurately where applicable to the position.

Business Unit/Department: Finance & Supply Chain Mgmt (1150) 

Affiliation: CUPE 15 Non Pks 

Employment Type: Temporary Full Time 

Position Start Date: November, 2024

Position End Date: February, 2025

Salary Information: Pay Grade GR-013: $27.04 to $31.66 per hour

Number of Vacancies: 3 

Application Close: October 6th, 2024

Main Purpose and Function

The Administrative Assistant works closely with the Directors, Assistant Directors and senior level managers within the departments and is responsible for providing an extensive range of confidential and sensitive administrative support in a fast-paced environment.  The position supports the Department’s senior management team with the development, implementation and monitoring of a variety of projects to ensure departmental consistency, many of which have a direct impact on labour relations.

The position attends and participates in a wide range of technical and administrative meetings, including senior management team meetings, grievance meetings, peer review meetings with industry stakeholders, public policy meetings with other municipalities and provincial and federal government agencies and professional associations.  The Administrative Assistant records minutes, takes action on issues requiring follow-up and reports on the monitoring of newly implemented departmental processes, policies and procedures, ensuring that policies are being maintained and adhered to.  Additionally, the position tracks and monitors activities within the department on behalf of the Directors and/or Assistant Director(s), reports findings and recommends solutions to the senior management team as required. 

The Administrative Assistant is responsible for handling sensitive and confidential documents, including budget reports, departmental re-organizational structures, grievance hearings, disciplinary letters, performance and/or attendance management files, criminal/driver/police record checks (for staff and businesses and organizations), Human Resources related documents and Council reports.  The position coordinates a wide range of meetings on behalf of the Director, Assistant Directors, and the Business Services Manager, conducts background research, preliminary investigations and retrieves information on various staffing, administrative, regulatory and inter-governmental issues.   Additionally, the Administrative Assistant takes a lead role in the development and implementation of administrative type projects across the department such as establishing and setting up departmental databases and administrative policies and procedures.  Monitors department workflow and ensures adherence to relevant departmental and corporate policies and procedures.

Key Contacts and Reporting Relationships

• The position reports directly to the Business Services Manager of Development, Buildings and Licensing, but also provides support to the Director of Permitting Services, Chief Building Official, Chief Licensing Inspector, Director of Digital Services, and their teams.
• Organizes and provides administrative support to the Building Board of Appeal.
• Communicates with various City staff members, members of the development, building and business community and the external parties.

Specific Duties and Responsibilities

• Maintains the Directors’ calendars, plans, organizes and schedules priorities, appointments and internal and external meetings.  Coordinates group meetings, schedules attendees, drafts agendas and arranges for room and equipment procurement as required. Works with multiple, competing, and challenging priorities to organize appointments, proactively resolve conflicts, and ensure optimal use of Directors’ time.
• Advises the Director(s) and/or Assistant Director(s) on key issues and concerns regarding meetings, urgencies and other priorities.  Determines priority/urgency of issues and delegates requests as required.
• Drafts a variety of confidential departmental correspondence such as budgetary reports, briefing notes for Council, other department heads and/or general managers reports related to organizational re-structuring initiatives and minutes of meetings resulting from public meetings and appeal panels.  Many of these reports related to changes in methods and procedures of operations that may impact wage rates, working conditions, promotional opportunities or reductions, changes or increases in staff. Responds to complaints from the public related to staff performance.
• Drafts, edits, and formats sensitive and confidential departmental correspondence and creates and edits presentations, including PowerPoint.  Prepares, photocopies and distributes reports, presentations, correspondence and spreadsheets as required.
• Carries out preliminary investigations to gather information for the Director and/or Assistant Director(s).  Conducts preliminary interviews with the public filing complaints about employees and/or service delivery, carries out preliminary criminal record checks on bargaining unit staff with Police Departments and forwards as required.
• Develops, leads and implements a variety of departmental administrative quality control projects as assigned on behalf of the Director and/or Assistant Director(s).  Monitors records, identifies gaps in established policies and procedures and makes recommendations to address identified issues.
• Organizes materials for, participates in, and prepares minutes for various City committees /meetings, including the Community Services Department Head’s meetings and Departmental Manager Meetings. 
• Manages the Department’s flow of documents and inquiries.  Screens, reviews, edits and proofreads the Director’s correspondence, including e-mail, telephone calls, and voice mail. 
• Makes decisions in the absence of the Director(s) by determining if an issue needs to be forwarded to the GM, GM Executive Assistant, or may be dealt with by another senior leader.
• Researches, analyzes, summarizes, prepares and distributes a variety of reports, including budget reports, staff movement and turnover, statistics (permits, inspections, license applications etc.), presentations and spreadsheets for the Directors and/or Assistant Director(s) action.  Maintains active project files and handles confidential materials. 
• Reviews draft job descriptions and job evaluation requests for staff, ensures consistency with established departmental policies and procedures and communicates with bargaining unit staff and managers.  Reviews parking decal assignments for departmental staff to ensure applicability with corporate policies.
• Reviews administrative processes and/or statistical reports related to the quality and quantity of services to identify issues/trends.  Recommends solutions aimed at ensuring optimal efficiency within the department to address service delivery gaps for consideration by the Directors and/or Assistant Director(s).
• Screens  signing documents such as refunds for permit and license fees, staff travel/expense forms, DLC waiver forms, HR offer letters, and purchasing requests ensuring departmental procedures and policies have been met prior to the Director’s signature.
• Develops and maintains departmental filing systems, tracks and follows-up on correspondence and inquiries on a variety of administrative, financial and human resource issues, ensuring that responses to requests for information from the public, Mayor and Council, and other City departments are completed in a timely manner.
• Conducts background research and investigations on a variety of regulatory and inter-governmental type issues related to permitting, inspections, licensing, animal control and administrative type issues.  Researches and compiles alternate service delivery models, statistical information related to compliance rates and monitor inspection level activities within various inspection branches providing service to the public. 
• Leads, develops, implements and maintains a variety of departmental databases for employees on information such as technical and administrative policies and procedures and information related to the design and construction of buildings, business industries as well as other stakeholders and the general public.
• Provides back up coverage for the GM’s Executive Assistant, Administrative Assistant III, and under exceptional circumstances, provides back up coverage for the Business Services Manager.
• Schedules and tracks annual performance reviews for Directors and electronically files their teams’ performance reviews.
• Create and submit Electronic Staff Actions Forms, Electronic Compensation Authorization Forms and SuccessFactors Job Requisitions.
• Monitors TFT roles and follows up with Managers regarding extensions.
• Monitors outstanding job requisitions to ensure timely posting. 
• Performs other duties/responsibilities as assigned.

Qualifications

Education and Experience:

• Completion of grade 12 supplemented by courses in office administration
• Minimum of two to three years’ Executive Assistant experience, including experience working at the senior level handling sensitive and confidential information or an equivalent combination of education, training and experience.

Knowledge, Skills and Abilities:

• Excellent verbal and written communication skills;
• Highly developed customer service and interpersonal skills with the ability to communicate effectively both orally and in writing with a wide range of employees across the City, including the political level, the members of the public and external contacts; 
• Ability to exercise substantial discretion and deal with sensitive and confidential material in support of senior management, internal audit, and other sensitive areas of City business;
• Interpersonal skills to promote a supportive, respectful, and safe work environment;
• Ability to set priorities and meet goals in a timely manner;
• Ability to deal tactfully and effectively with a wide variety of internal and external contacts including comprehending and interpreting departmental rules and regulations;
• Ability to plan, organize and manage the work of a number of departmental staff while leading administrative type projects on behalf of the Business Services Manager, Directors and/or Assistant Director(s);Ability to record the minutes and report the proceedings of various departmental and committee meetings;
• Ability to be resourceful, flexible, adaptable and possess a high degree of common sense and initiative;
• Ability to research and gather information;
• Ability to make accurate complex arithmetical and statistical computations;
• Superior clerical, mathematical, and statistical aptitude and accuracy with skills at an advanced level using MS Office programs;
• Effective knowledge of correct punctuation, grammatical usage and a comprehensive vocabulary for preparation of business letters, reports and statements;
• Superior knowledge of departmental responsibilities as well as other departments within the City;
• Effective organizational skills to manage a changing workload, track and follow up/follow through on delayed assignments, projects and reports involving other departments;
• Ability to work independently and effectively with minimal supervision, prioritize work schedule, complete assigned duties within timelines;
• Independent judgement and action is exercised in complex and non-routine matters where decisions are made within the framework of established procedures; policy or unusual problems referred to the Directors.  An awareness of ongoing and sometimes sensitive issues and use of discretion in dealing with confidential matters is an essential component of this position.

Where operationally appropriate and subject to change, the City of Vancouver has a Flexible Work Program. This program allows staff to work remotely 1 – 4 days a week from locations that are a daily commutable distance from their work at a City worksite.  At this time this position is eligible to be part of the Flexible Work Program.

Business Unit/Department: Development, Buildings & Licensing (1250) 

Affiliation: Exempt 

Employment Type: Regular Full Time 

Position Start Date: November 2024

Salary Information: Pay Grade RNG-030: $56,567 to $70,714 per year

Application Close: October 8, 2024

Main Purpose and Function
The Content Strategist, Digital Channels, plays an integral role in supporting the family of City websites, primarily vancouver.ca and associated digital applications.  Acting with minimal supervision to provide their strategic and technical judgement on complex initiatives with a digital component. This role supports business units in delivering a digital content strategy for highly visible projects, ensuring a consistent and high quality user experience across the public website. The role serves as a key project contact for various lines of business, building relationships within the business to achieve strategic digital communication objectives. 
 

The Content Strategist plans, designs and delivers a variety of web content assets (e.g. text, graphics and maps, video and audio, born digital materials and digitized items, application interfaces, etc.) on behalf of all departments, including materials of a  high priority and complex nature within the City’s content management system (CMS) to ensure they: provide a cohesive, task-oriented user experience across the City of Vancouver website; align to departmental and corporate business objectives, and enhance quality of web service interactions 

 
Specific Duties/Responsibilities

• Develops and implements Digital Content strategy for complex initiatives
• Recommends solutions and alternatives related to online functionality, usability, accessibility, content and presentation, which balances user needs and business drivers.
• Creates and documents site assets, including web page metadata tags (title, key words, and descriptions), maintain accessibility standards, content matrixes, etc. to ensure continuity in the overall maintenance of site assets.
• Provides web and content strategy and best practices counsel to internal and external contacts. 
• Communicates content, provided by City business units, from multiple angles: visually, textwise, and page wise within the vancouver.ca website.
• Manages the development and documentation of standard operating procedures to support the day-to-day needs of the site, working with site resources to ensure adherence to procedures, design and content standards (DSG and CSG), as well as accessibility standards, providing regular reviews and modifications where necessary.
• Contributes to ongoing assessment of processes and procedures and identify areas of concern and continual improvement
• Identifies opportunities for improvements to User Experience and ensure User Centric approach drives solutions to site interactivity
• Improves overall website performance (in terms of click through and conversion rates) by leveraging insights gathered from data, both qualitative and quantitative.
• Creates and maintains the standards and taxonomies for the website, recommending changes and improvements; and integrates information on the website from across all communication channels. 
• Identifies and implements audience-specific digital solutions across a variety of online platforms
• Supports and upholds internal Design Style Guide, User Experience Charter, and Accessibility standards when producing content and materials for web.
• Designs tools such as wireframes, prototypes, concept maps, mockups, user flows, and storyboards to support stakeholder buy-in, and provide clarity on the user journey
• Conducts formative and summative usability testing by reviewing content and ensuring it is presenting as expected, and contributes to ongoing assessments of processes and procedures and identifies areas of concern, and continual improvement
• Investigates, analyzes, and specifies digital product and service requirements to meet the business needs of clients.
• Researches and explores ideas by brainstorming, collecting and analyzing statistics, and sketching options.
• Advises stakeholders of the value of UX design principles.
• Presents and pitches content strategy, information architecture, user journey ideas to stakeholders.
• Supports software tool development when needed.
• Other duties/responsibilities as assigned.

Stakeholder Relations

• Establishes and maintains liaison with business units and other applicable internal and external contacts.
• Helps coordinate meetings and communicates with project stakeholders on content strategy related deliverables.
• Provides advice and assistance to users and senior staff regarding enhancements and functionality of various projects while promoting user centric thinking and approach to projects.
• Plans, organizes and participates in consultations with key stakeholders from multiple operational units, delivering strategic recommendations with confidence
• Other duties as assigned

Qualification Requirements
Education and Experience:

• Certification or degree in Information Technology or a related field supplemented by courses in User Experience or Interactive Design and plus sound related experience in a web design/development/publishing environment including  or an equivalent combination of training and experience.
• Experience with digital content management systems; OpenText preferred. 
• Experience with interaction design methods, user experience process, usability best practices, and web accessibility standards
• Awareness and experience with common Project Management processes

Knowledge, Skills and Abilities:

• Considerable knowledge of relevant best practices, including user experience and search engine optimization; considerable knowledge of accessibility issues and guidelines
• Sound knowledge of UX wireframing/prototyping tools (i.e. Figma, Balsamiq)
• Considerable knowledge of the principles, methods and techniques related to web design and functionality.
• Strong writing skills, including writing in plain language, with experience in communications/marketing
• Strong problem-solving approach, and ability to understand content in the context of various business models; and the ability to synthesize complex or technical information to produce clear, concise and compelling content
• Ability to manage project timelines, manage resources and communicate with project stakeholders
• A good understanding of front-end design patterns and UI best practices as well as an ability to influence others in the adoption of best practices
• Constantly drive innovation by staying current with technology, trends, and new ideas for digital content production and process improvements
• Ability to recognize opportunities to improve business processes related to customer experience
• Ability to remain up-to-date on digital products and service opportunities, UX best practices, and UX solution options
• Ability to communicate effectively both orally and in writing to internal and external parties
• Ability to establish and maintain effective working relationships
• Ability to communicate UX requirements with both internal and external development teams
• Ability to source and use industry best practices in UX, content strategy, and interface design
• Proficiency with Adobe Creative suite, SurveyGizmo (or other survey creation software) and knowledge of HTML and CSS is considered an advantage
• Proficiency with MS Office Suite
• Ability to work after hours, weekends, holidays, on a standby rotation is preferred

Where operationally appropriate and subject to change, the City of Vancouver has a Flexible Work Program. This program allows staff to work remotely 1 – 4 days a week from locations that are a daily commutable distance from their work at a City worksite.  At this time this position is eligible to be part of the Flexible Work Program.

Business Unit/Department: IT, Digital Strategy & 311 (1070) 

Affiliation: CUPE 15 Non Pks 

Employment Type: Temporary Full Time 

Position Start Date: November 2024 

Position End Date: June 2025 

Salary Information: Pay Grade GR-025: $43.78 to $51.7 per hour

Application Close: October 4, 2024

Main Purpose & Function 
Known as the “living room of the Downtown Eastside,” Carnegie Centre offers educational, recreational, cultural and social programming for the benefit of low income people of the Downtown Eastside.

Reporting to the Security Coordinator, the Security Attendant I is the public’s “first point of contact.” As part of the security team, the position supports Centre security and safety, and works to create a safe and welcoming environment for patrons and staff.

Specific Duties & Responsibilities

• Monitoring entrances and facilitating access control of the facilities;
• Monitoring and upholding the Centre’s Code of Conduct and standards of behaviour are being observed;
• Making regular patrols of the building;
• Providing support in the event of an emergency including first aid and overdose response;
• Understanding the needs of and assisting patrons in a supportive manner by providing information and making referrals on the services and activities provided by the Centre and other community partners;
• Assisting with front desk clerical activities such as answering phones, distributing mail, simple data entry when needed;
• Communicating information to other staff by way of log entries, incident reports and emails;
• Communicating effectively using a two-way radio;
• Maintaining health and safety standards;
• Receiving routine deliveries;
• Ability to understand and uphold occupational health and safety policies and procedures, including specific policies related to COVID-19;
• Performing janitorial and other duties as required.

Qualifications

Education and Experience:

• Completion of Grade 10 (Grade 12 preferred);
• Knowledge of the Downtown Eastside community, local agencies, and services;
• Considerable knowledge of the Carnegie Community Centre’s rules, services and operations
• Experience working in a community, social service or health care environment would be an asset
• Occupational First Aid Level I certification would be an asset
• Fluency in a second language would be an asset

Knowledge, Skills and Abilities:

• Considerable knowledge of the Downtown Eastside, agencies, services and resources.
• Considerable knowledge and understanding of addictions, mental illness, conflict resolution and violence prevention.
• Proven ability to establish and maintain effective working relationships.
• Proven ability to communicate effectively orally and in writing, including writing incident reports.
• Proven ability to work with minimal supervision.
• Proven ability to respond to incident using defusing and de-escalation techniques.
• Proven ability to respond to emergencies, travel long distances, and transport heavy items using moderate strength and agility.

Record Checks:

• A Police Record Check is a requirement of this position. A clearance requires the absence of any criminal charges or convictions related to this position.

Business Unit/Department: Arts, Culture and Community Services (1200) 

Affiliation: CUPE 15 Non Pks 

Employment Type: Auxiliary/Casual 

Position Start Date: October, 2024 

No of positions avaliable: Multiple

Salary Information: Pay Grade GR-013: $27.04 to $31.66 per hour

Application Close: October 4th, 2024