All jobs within 500 km around Edmundston

Operations Manager 

Full-time

Quebec, QC

Shift: 1 pm - 10 pm

As an Operations Manager, you are accountable for ensuring that the dock employees are working in a safe and efficient manner. You are responsible for ensuring smooth operations, efficiencies, people management, freight flow, change implementation, and safety, aligned to operational expectations and guidelines.  

This position is all about the effective management of freight flow through the management of people and safety, continuous improvement, problem solving and effective communication.   

How You’ll Help: 

• Lead and manage a fast paced and high volume dock operation though a team of supervisors, lead hands, and front line employees. 
• Coach and develop team members using a positive attitude, collaboration, clear communication, and direction.  
• Make informed decisions based on safety, service, and productivity standards, with an understanding of company processes, policies and procedures. 
• Initiate and lead process and customer experience improvements, while meeting deadlines and controlling costs. 
• Understanding and use of key metrics used to manage terminal performance, including load factor, on-time delivery, LMS, and freight flow. 
• Recognize problems and work with others towards a practical and speedy resolution. 
• Leads teams of supervisors, lead hands and front line employees in a 24/7 environment. 
• Other related duties related as may be required. 

Your Skills and Experience: 

• Post-secondary education in transportation or logistics preferred.  A suitable level of practical experience may be considered in lieu of education. 
• Trained in the Transportation of Dangerous Goods 
• WHMIS certified. 
• 3-5 years’ experience in a terminal setting, preferably in the transportation industry. 
• Experience leading a team of front line employees, managers, and supervisors 
• Contributing to the development of and managing to an annual operating budget. 
• Strong leadership skills, including the ability to get things done through others and people development. 
• Computer skills with MS Office products and web based programs.  Experience with AS400 a definite asset 
• Safety oriented 
• Good communication skills, verbal and written 
• Strong problem solving skills 
• Customer oriented 
• Ability to multi task and prioritize workload 
• English, other languages an asset 
• Bilingualism in English and French required for terminals located in the Province of Quebec. 

International Logistics Coordinator  

Full-time/Temporary

Florenceville-Bristol, NB

Contract: 18 months

The International Logistics Coordinator will ensure a positive customer experience in the movement of orders internationally through carrier partners, including but not limited to, ocean liners, air carriers, and over the road movement, with a focus on claims-free, on-time service, protection and growth of revenue and margin, while meeting and striving to exceed service expectations

How You’ll Help: 

• Receive, analyze, and process booking information from customers in order to identify and confirm appropriate routes, verify service requirements, and enter information into Cargowise
• Complete required ocean carrier documentation for pickup and release at destination
• Track and trace orders to ensure on time departure and arrival and to proactively notify customers of any variances 
• Understand the wide array of capabilities and schedule of designated carriers and make appropriate matches to customer requirements
• Coordinate carrier bookings, follow throughout the duration of the order, and communicate with the customer, as required
• Mitigate additional charges through investigation, data integrity and assist with maintaining the accuracy of carrier information
• Coordinating customs clearance and cross border documentation
• Escalate issues according to established procedures in a timely, accurate and appropriate manner
• Work with specialist, supervisor, managers, and customers in order to quickly and efficiently resolve issues 
• Understand industry market conditions and communicate with the entire team issues that could impact operations as a whole
• Revenue and cost entry and verification for billing and payables, escalating disputes, working with vendors to mitigate charges
• Establish strong relationships with both McCain & 3rd Party customers to continue growth and business support
• Provide internal communications on account details, including gaps, breakdowns and wins
• Collaborate to identify and implement resolutions/contingencies to meet customer departure and arrival expectations 
• Other related duties as may be required 

Your Skills and Experience: 

• Post secondary education, preferably in business or international logistics.
• A suitable combination of post secondary education and experience may be considered.
• Previous experience in international, ocean and/or air logistics an asset.
• Exceptional customer service and relationship management skills
• Advanced communication skills including the ability to relay information (verbal and written) between several parties and deliver a positive customer experience
• Strong aptitude and skills with computers, including accuracy and efficiency in data entry and the use of MS Outlook, Excel & Word; experience with Sales Force and Cargowise an asset
• Troubleshooting and problem solving skills, with the ability to evaluate current situation, respond quickly to changing requirements, and execute accordingly
• Strong organizational and time management skills, including the ability to work under pressure in a fast paced setting, multitask and prioritize in a deadline driven environment; appropriate sense of urgency
• Ability to work independently and to collaborate with others to meet customer expectations
• Ability to work flexible hours to meet customer needs both locally and internationally
• Strong English (written and spoken) required
• Bilingual in French and/or Spanish may be required depending on assigned customers; always an asset 

8734 Main Street, Unit 3, Florenceville-Bristol, NB, E7L 3G6, CA

Bilingual Customer Care Representative
Full-time, 95% remote work (permanent and contractual positions available)
Hartland, New Brunswick and Lachine, Quebec

This position offers the ability to work from home, with flexible shift schedules.  The successful candidate must have access to high-speed internet.

How You’ll Help
•    Help customers with complaints and questions
•    Improve the customer’s experience
•    Utilize our service techniques and systems
•    Increase your skills with every interaction
•    Give customers information about services
•    Ensure customer satisfaction and provide professional customer support
•    Escalate customer dissatisfaction to proper channels

Your Skills & Experience: 
•    Bilingual English/French communication skills (written and verbal) a STRONG asset
•    High school diploma. Post-secondary education in business or related program considered an asset.
•    Minimum of one year experience in a call center customer service based position
•    Previous SalesForce or CRM system experience considered an asset
•    Previous AS400 experience considered an asset
•    Previous transportation/logistics experience considered an asset
•    Proficient in computer programs such as Microsoft Office Suite
•    Highly reliable, willing to learn and acquire new skills
•    Exhibit professional communication and customer service skills
•    Proven ability to be a self-starter and work independently
•    Strong attention to detail with high organizational and interpersonal skills
•    Must have access to high speed internet

Dock Supervisor
Full-time, Permanent, night shift
Quebec, QC

As a Dock Supervisor, you are accountable for ensuring that the dock employees are working in a safe and efficient manner. You are responsible to ensure smooth operations, efficiencies, people management, freight flow, change implementation, and safety, aligned to operational expectations and guidelines. This position is all about the effective management of freight flow through the management of people and safety, continuous improvement, problem solving and effective communication.

How You’ll Help
•    Lead and manage a fast paced and high volume dock operation though a team of supervisors, lead hands, and front line employees to ensure the accurate and timely completion of all dock activities and supporting office tasks.
•    Coach and develop team members using a positive attitude, collaboration, clear communication, and direction. Make informed decisions based on safety, service, and productivity standards, with an un-derstanding of company processes, policies and procedures.
•    Initiate and lead process and customer experience improvements, while meeting deadlines and con-trolling costs.
•    Understand and use key metrics to manage terminal performance, including load factor, on-time de-livery, LMS, and freight flow.
•    Prioritize the unloading and loading of freight, moving all damaged freight and returns appropriately.
•    Recognize risks and problems and work collaboratively with others to practical and speedy resolu-tion. 
•    Ensure and monitor the continuous flow of communications and information relating to freight deliv-ery so the appropriate parties are aware of solutions/actions to be taken to ensure safe and timely operations.  
•    Other related duties related as may be required.

Your Skills & Experience: 
•    Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience.
•    Forklift certified
•    Trained in the Transportation of Dangerous Goods
•    WHMIS certified
•    Previous Transportation or operational experience is preferred, various roles within transportation would be beneficial 
•    3-5 years’ experience in a terminal setting, preferably in the transportation industry.
•    Experience leading a team of front line employees, managers, and supervisors
•    Contributing to the development of and managing to an annual operating budget.
•    Strong leadership skills, including the ability to get things done through others and people develop-ment.
•    Computer skills with MS Office products and web based programs.  Experience with AS400 a defi-nite asset
•    Safety oriented
•    Good communication skills, verbal and written
•    Strong problem solving skills
•    Customer oriented
•    Ability to multi task and prioritize workload
•    English, other languages an asset
•    Able to work with little supervision
•    Provides basic leadership and guidance to dock workers to ensure safe and efficient handling of cargo.
•    Relays information from the Operations Manager to Dock Workers and keeps the Operations Man-ager updated with dockside operations.

Overview

Overview

Overview

Overview

Overview

Within Corporate Internal Audit team at Saputo, we are currently seeking an Internal Auditor to actively participate in the planning and execution of mandates in the following key areas:

• Financial Compliance (52-109)

• Application conversions and upgrades

How You Will Make Contributions That Matter:

• Conduct Financial Compliance 52-109 audits

• Under supervision, plan and execute audits; evaluate risks, identify internal controls to mitigate risks, design audit procedures, and evaluate the design and operating effectiveness of controls

• Formulate, document, and discuss deficiencies with the control owners, develop conclusions, identify root causes, and provide recommendations for control and process improvements

• With support, draft audit report findings that document the results and findings of the engagements

• Perform follow-up reviews to verify that management action plans have been effectively implemented

• Provide periodic updates to Senior Manager, Internal Audit on the status of assigned work

• Assist in the performance of Application conversions and upgrade audits

• Provide the business advice on design of controls

• Support the monitoring of project progress

• Complete tests on conversions and project controls

• Report on results and provide recommendations for improvement

• Assist in supporting external audit reliance requirements

• As required, provide results and working papers

• Act as a first response for questions on controls

• Participate in advisory mandates providing recommendations on control design or operation to help improve efficiency and effectiveness of the control environment

• Support Senior Manager, Internal Audit with various ad-hoc and special requests from Management, and the Audit Committee related to governance, risk, and controls

As part of their duties, the incumbent will have to communicate and collaborate in English, both orally and in writing with colleagues or other stakeholders in Quebec as well as in the rest of Canada or in North America. 

You Are Best Suited for The Role If You Have the Following Qualifications:

• Bachelor's degree in Accounting or in a related field

• Professional designation, or in process of completion (CPA CA, CIA, CFE or equivalent)

• 2-4 years minimum of experience in audit; internal audit and financial compliance experience is a plus

• Provide clear, concise information to others via verbal or written communication in both English and French, Spanish is a plus

• Understands Internal Audit’s purpose and role within the organization

• Must understand generally accepted auditing standards, common audit procedures and techniques and risk management frameworks; general knowledge of other relevant business domain/ industry standards a plus

• General knowledge of the purposes and concepts of accounting standards: IFRS, COSO, NI 52-109 Certification

• Advanced knowledge of Microsoft Word, Excel, and PowerPoint, basic experience in data analytics techniques and tools such as Power BI is a plus

• Knowledge of the basic concepts of an ERP system; knowledge of SAP applications is a plus

• Acts as an ethical, proactive, and objective professional

• Use a collaborative and inclusive approach with individuals and teams, engaging others with warmth, sincerity, and transparency

• Accepts personal responsibility for delivering results, able to manage and prioritize workload in a constantly changing environment, ensuring quality of work while meeting deadlines

• Mobility as function requires travel 5%-10%; Canada and the United States

We support and care for our employees and their families by providing:

• Competitive salaries 

• A hybrid work environment with the possibility to work from home 2 days a week  

• Advantageous corporate agreements 

• Full range of group insurance benefits 

• Group retirement pension plan with employer contribution 

• Purchase option of company stocks 

• Group RRSP 

• Health and wellness program in the workplace 

• Assistance program for employees and their families 

• Saputo products at a discounted price 

Salary Range: $66,960 - $87,890 (+ business allowance)

*Salary offers will vary commensurate with experience, education, skills, and training. 

We support employment equity. Saputo strives to embed diversity and inclusion in its operations and invites candidates from all horizons to join its family.

Overview