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At Rogers, we put our customers first in everything we do! We’re growing our Customer Experience teams and are looking for team members who are committed to showing our customers and Canadians that we are with them all the way. Our Customer Experience team is enthusiastic, empathetic, and moved to make a difference –we’re passionate about people and ready to provide the ultimate customer experience to our customers.At Rogers, we're committed to connecting Canadians. Ready to build a rewarding career with us? If so, consider the following opportunity:

Who we’re looking for 

We are looking for an In Home Technician - in Thunder Bay to be a part of our team that supports millions of customers with Ignite high-speed Internet, Ignite TV, and home phone to keep Canadians connected to the people and things that matter most.  

Are you up for the challenge and the fun? If so, consider the following opportunity: 

What’s in it for you? 

We believe in investing in our people and helping them reach their potential as valuable members of our team. 

• Compensation for this role is based on a piecework model, providing you with autonomy over your earnings.

• Enjoy discounts up to 50% off Blue Jays tickets, Rogers, and Fido Services, 25% off TSC     (Today s Shopping Choice) (Today s Shopping Choice) items, and 20% discount on all wireless accessories sold in Rogers Stores.

• Health & Dental Benefits, Pension plan and Stock Matching options

• Growth & Development opportunities to grow in Field Operations

• Receive mentorship from NCC, HE and other roles outside Tech Ops

• Work for an organization committed to environmental protection.

• We are an organization with a strong commitment to diversity and inclusion with employee resource groups supporting equity – including groups representing People of Colour, 2SLGBRTQIA+, Indigenous Peoples, Persons with Disabilities and Women.

What you’ll do:   

• Installation of Rogers Ignite products and services including internet, home phone, TV/streaming and smart home monitoring.

• Servicing and maintaining products with in-home support for customers by educating them on the best Rogers has to offer and how to get the best experience with their services. 

• Inform customers of enhanced company products to secure increased sales. 

• Complete company documentation pertaining to calls in accordance with the department processes and standards. 

• Complete all assigned projects within established time parameters and standards. 

What you bring: 

• Demonstrate behaviours which support the Key Success Factors: Accountability, Adaptability & Customer 1st. 

• Exhibit role competencies; Innovation/creative thinking; Problem-solving/judgement; achievement orientation 

• Have a valid driver's licence and be able to pass and complete a criminal record check and have a clear driving record. 

• Ability to work flexible rotating shifts and schedules, days, nights, weekends, and holidays. 

• Willing and able to work in adverse weather conditions. 

• Must be able to lift and move equipment (approx. 80lbs) and work on ladders/poles at heights of up to 40ft. 

• Work in crouched position and work in confined spaces, such as attics and crawl spaces.

• Must have knowledge in Wi-Fi and general computer troubleshooting skills. 

• Previous technical Telecommunications experience considered an asset but not a requirement. 

• Possess and maintain a vehicle (and insurance) that meets Rogers specifications and safety standards

• Possess and maintain appropriate tools and equipment to perform the duties

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

 Shift: Rotating
Length of Contract: Not Applicable (Regular Position)
Work Location: 1635 Paquette Road (7778), Thunder Bay, ON
Travel Requirements: Up to 25%
Posting Category/Function: Field Operations & Installation
Requisition ID: 302821

Requirements:

Languages: Candidates must have knowledge of the English Language

Education: Candidates should possess a High School diploma or GED
Experience: Candidates should have a safety-oriented work ethic supported by experience within the labor industry
ADDITIONAL INFORMATION: This is a Safety Sensitive position, which will require pre-employment checks that can take multiple weeks to complete once successfully selected. For transparency in the recruitment process (9-12 weeks), we: Collect and gather applicants (2-3 weeks), Screen and interview candidates (2-3 weeks), Criminal, Drug and Medical Clearances (3-4 weeks), Notice period for new hires to current employers (2-3 weeks)
Medical Requirements: CPKC prioritizes safety as a core value, safeguarding its people, communities, environment, and assets through a robust Alcohol and Drug Policy. Mandatory pre-employment medical evaluations and drug tests, including for Trainee Program candidates, underscore this commitment
Background Investigation: The successful candidate will need to successfully complete the following clearances: Criminal history check, Reference check, and Education verification,

Physical Requirements:

• The candidates should be at least 18 years of age

Other Requirements:

• • The candidates should have a valid driver’s license
  • The candidates should have the ability to follow instructions and rules and regulations

• The candidates should have the ability to work as a valuable member of a team
• The candidates should have good written and verbal communication/comprehension skills

Responsibilities:

• The candidates should be able to perform moderate to heavy physical labor on an assigned area of track. This work involves tasks such as pulling track spikes, applying rail anchors, shoveling crushed rock, bending, and lifting up to 50 lbs on a regular basis, and performing repetitive tasks
• The candidates should be able to prioritize an emphasis on safety, as it is critical for all employees working in this environment around heavy moving equipment
• The candidates should be able to maintain focus at all times and demonstrate a willingness to work effectively in a team environment
• The candidates should be able to work outdoors in all weather conditions, including rain, direct sunlight, and snow, as the work location is outdoors
• The candidates should be able to be prepared for potential travel as part of the job. During travel, they will receive mileage reimbursement, hotel accommodations, meal expenses, and more
• The candidates should be able to adapt to being away from home, as accommodations and meal allowances will be provided
• The candidates should be able to understand that the work can be seasonal, and employees may experience lay-offs at the end of the work season. Re-employment will occur as needed, based on seniority order, for the next work season

Benefits:

• The candidates will get 2 weeks paid training to set you up for success as a Railroader, flexible and competitive benefits package starting from day 1, comprehensive company matched pension retirement plan, employee stock purchase plan, tuition reimbursement program, and annual fitness subsidy

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.

Requirements:

Languages

English

Education

• No degree, certificate or diploma

Experience

Experience an asset

Hours: 2 weeks on 2 week off

Documents:

• Valid Ontario Security Guard License
• Valid Standard First Aid Certificate/CPR
• Valid Ontario Class G Driver’s License 
• Clean Criminal Record

Skills:

• Clear and concise communication and report writing 
• Spill response training is an asset
• Languages: English or Bilingual (French)
• Writing and Oral communication
• Working well with others
• Problem-solving
• Decision making
• Critical thinking
• Job task planning and organizing
• Significant use of memory
• Computer skills in MS Office

Requirements:

Languages: Candidates must have knowledge of the English Language.
Education: Candidates don’t need standard educational qualification such as high school, bachelor’s degree, a certificate or a diploma
Experience: Candidates needs an experience of 1-2 years
Supervision: Grocery clerks and shelf stockers

Physical Requirements:

• The candidate should be able to work in a fast-paced environment and work under pressure
• The candidate should be able to work with tight deadlines and handle heavy loads
• The candidate should be able to pay attention to detail
• The candidate should be a combination of sitting, standing, walking and standing for extended periods

Other Requirements:

• The candidate should be accurate and be able to work with being focused on the client

• The candidate should be able to work in a flexible environment and in an organized way
• The candidate should be someone who can be relied on and be a team player

Responsibilities:

• The candidate should be able to hire and train or arrange for training of staff also order merchandise
• The candidate should be able to authorize return of merchandise also establish work schedules
• The candidate should be able to sell merchandise also prepare reports on sales volumes, merchandising and personnel matters
• The candidate should be able to organize and maintain inventory also resolve problems that arise, such as customer complaints and supply shortages
• The candidate should be able to supervise and coordinate activities of workers

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume) through below mentioned details.

By Email:
[email protected]

By mail:
1000 King’s Hwy
FORT FRANCES, ON
P9A 2X6

Include this reference number in your application
2281583

Requirements:

Languages: Candidates must have knowledge of the English Language.
Education: Candidates need standard educational qualification such as college, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years or equivalent experience
Experience: Candidates needs an experience of 1-2 years

Other Requirements:

• The candidate should be able to work in an organized way and be someone who can be relied on

Responsibilities:

• The candidate should be able to identify current and prospective staffing requirements also prepare and post notices and advertisements
• The candidate should be able to collect and screen applicants also advise job applicants on employment requirements and terms and conditions of employment
• The candidate should be able to review candidate inventories and contact potential applicants to arrange interviews

• The candidate should be able to notify applicants of results of selection process and prepare job offers also advise managers and employees on staffing policies and procedures
• The candidate should be able to determine eligibility to entitlements and arrange staff training

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume, and Cover letter) through below mentioned details.

By Email:
[email protected]