All jobs within 500 km around Downsview-Roding-CFB

What is the opportunity?

In this role, you are the steward and primary relationship contact of a portfolio of RBC clients, bringing the best of RBC to businesses, their employees and their owners, demonstrating a One RBC mindset. This role will acquire and grow client relationships through professional, tailored and proactive advice and solutions, meeting with client in person or virtually, based on client preference. This role will regularly introduce partners and specialists to offer solutions that meet clients’ financial needs. This role works in collaboration with Dealer Service Manager/Financing Specialist partners, achieve and sustain portfolio quality through disciplined execution of client and portfolio management routines.

What will you do?

• Lead with a growth mindset, focusing on what’s possible to maximize client acquisition, growth and deliver an exceptional client experience

• Demonstrate client stewardship and care in every decision and activity

• Proactively contact all clients annually and through effective discovery,  understand their needs, changing circumstance and ongoing satisfaction with all of RBC

• In conjunction with your Client Relationship Team (CRT) members, you create exceptional client experiences by delivering value-added advice aligned to your expertise and the client's needs.

• Make the most of every client interaction including meeting immediate needs, providing advice, referring to partners, acting as a digital advocate to digitally enable clients and supporting their journey towards low-carbon transition as climate-related demands increase.

• Work as a team and leverage partners for timely and seamless client contact

• Acquire new clients and ensure alignment to the Home of Best Fit. Build and maintain a centre of influence network aligned with your industry specialization and target market

• Deliver business results and grow market share, by growing and retaining existing business client relationships through insightful annual strategy meetings and ensuring a One RBC approach

What do you need to succeed?

Must have:

• 5+ years relevant account management, business development or sales experience

• 5+ years commercial credit underwriting and proven sales experience

• Experience identifying and acting on business opportunities

• Strong MS Office software skills including MS word, Excel and PowerPoint

• Strong interpersonal/ communication skills

Nice to have:

• Knowledge and understanding of the Automotive and/or Recreational Vehicle Industry

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• Opportunities to do challenging work

Job Skills

Adaptability, Business Development, Client Centricity, Collaboration, Communication, Critical Thinking, Curiosity, Financial Acumen, Practice Management

To provide Information Security expertise within RBC. To use this expertise in Internal consulting and representation with the objective of optimum protection of all RBC Information assets. Applies experience and seasoned knowledge, skills, and practices to perform a variety of assignments.

What is the Opportunity?

As a Cyber Control Assurance Analyst, you will provide Cyber Security expertise and act as a key Cyber Control advisor to internal business and technology clients. In this role, you will offer Cyber Control assessment services for initiatives in the Application/Infrastructure portfolio to ensure risk mitigation controls are properly designed and documented. You will be part of the team that provides the primary Risk & Security Services contact for projects involving new and exciting technology initiatives and enhancements to existing systems as well as interacting with all levels of the organization as a subject matter expert to ensure compliance with Information Security policies, standards, regulations, and industry standards.

What will you do?

• You will perform Cyber Control assessments on application and infrastructure assets (including cloud technologies).
• Participation in Security Review discussions, Walkthroughs, and Assessments/Security Workshops.
• Provide security controls guidance to stakeholders as part of the application/Infrastructure control assessment lifecycle.
• Assess the security of applications/infrastructure assets with a focus on the review of logical controls.

What do you need to succeed?

Must-have

• Degree in IT, Cyber Security, or other related discipline
• Experience with assessment of risk and controls using ISO 27002 framework
• Experience with Application Control Assessments and Infrastructure Control Assessments.
• Knowledge of cyber security technologies like access control solutions, authentication, network security, cryptography, PCI, privacy, and data classification/protection
• One or more of the following certifications CISSP/CRISC/CISA/CCSP
• Ability to bring years of Cybersecurity or Information Security experience to advise best practices, industry standards
• Ability to partner with all levels within the organization as required

Nice-to-have

• Previous experience working with IT Risk in a large financial institution or other regulated industries
• Knowledge of Security Policies and Standards; Information Security Practices
• Knowledge of compliance, audit, and privacy policies and regulations

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference in our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Opportunities to build close relationships with clients
• Access to a variety of job opportunities across business and geographies

#LI-hybrid

#techpj

Job Skills

Control Assessment, Interpersonal Communication, Leadership, Professional Development, Risk Assessments, Secure Software Development Lifecycle, Security Access Control, Security Risk Assessment, Security Technologies, Taking Initiative, Teamwork, Working Independently

Technical Analysis and Consulting

• Workday Implementation & Support Experience.

• 3-5 years Experience in Workday Ecosystem.

•  Must have lead team of Integration Developer's in the past.

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

• Flexible work/life balance options

Job Skills

Active Learning, Agile Methodology, Application Integrations, Detailed Design, Detail-Oriented, Developmental Work, Emerging Technologies, Enterprise Application Delivery, Hands on Work, Human Capital Management (HCM), Implementation Support, Integration Architecture Implementation, Integration Development, Integration Solutions, Problem Solving, Programming Languages, Software Development Life Cycle (SDLC), Technical Issues, Workday, Workday Implementation

As a core colleague on the Corporate Areas HR team, provides advice and counsel to a designated business/group to execute the HR strategy and business/group strategy. Completes specific operational/strategic work to deliver business results and/or minimize risk.

• Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
• Supports the development of tailored messaging, which may include writing, editing and distributing communications.
• Develops solutions & makes recommendations based on an understanding of the business strategy & stakeholder needs.
• Provides advice and guidance to assigned business/group on implementation of wide range of HR topics & solutions.
• Analyzes data and information to provide insights and recommendations. Gathers and formats data into regular and ad-hoc reports, and dashboards.
• Builds effective relationships with internal/external stakeholders.
• May network with industry contacts to gather and identify competitive insights and best practices.
• Provides input into the planning & implementation of programs & solutions and executes within required service level agreements and standards.
• Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
• Focus may be on a business/group.
• Thinks creatively and proposes new solutions.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works mostly independently.
• Broader work or accountabilities may be assigned as needed.

  Qualifications:

• Typically between 3 – 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Appropriate HR designation (i.e. CHRP, ADR) preferred.
• Knowledge in HR disciplines.
• Risk mindset.
• Knowledge of systems thinking & agility.
• Specialized knowledge from education and/or business experience.
• Verbal & written communication skills - In-depth.
• Collaboration & team skills - In-depth.
• Analytical and problem solving skills - In-depth.
• Influence skills - In-depth.

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

• Identifies customer needs and initiates referrals to BMO colleagues.
• Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
• Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
• Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
• Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
• Contributes to meeting branch business results and the customer experience.
• Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
• Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
• Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
• Acts as a key member of a collaborative and versatile branch and market team.
• Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
• Organizes work information to ensure accuracy and completeness.
• Takes the initiative to find creative approaches that make each customer’s experience feel personal.
• Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
• Contributes to business results and the overall experience delivered in the branch.
• May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
• Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
• Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
• Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Complies with legal and regulatory requirements for the jurisdiction.
• Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
• Completes standardized tasks under supervision.
• Performs initial problem solving within given rules/limits & escalates when required.
• Broader work or accountabilities may be assigned as needed.

  Qualifications:

• No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
• High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
• Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
• Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
• Projects a professional presence.
• Basic knowledge of specialized sales and business banking solutions to refer to specialists.
• Passionate commitment to helping customers.
• A focus on delivering a personal experience to customers.
• Resourceful self-starter with courage and confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
• Basic knowledge learned on the job.
• Verbal & written communication skills - Basic (in business environment).
• Organization skills - Basic (in business environment).
• Collaboration & team skills - Basic (in business environment).

02/28/2024

Address:

1111 Davis Drive

Retail Banking Sales & Service

The Team

The Technology Control Testing team plays an important role in the Bank’s Three Lines of Defense Framework, providing First Line of Defense for the Enterprise portfolio on all technology risk domains, including Cyber Security, Data Privacy, Identity & Access Management, Change Management, Software Lifecycle Management, Patch and Vulnerability Management, Incident Management, Disaster and Backup Recovery, Third-Party Management, and Audit & Regulatory Issue Remediation.

The Role

This role is part of a strategic and comprehensive IT Risk Management Function within Technology Control Testing and ensures control testing execution and reporting in accordance with regulatory expectations, risk appetite, organizational risk practices and evolving business practices. The role includes significant coordination and engagement with peers across all business lines and technology functions. This includes 1st, 2nd, and 3rd lines of defense for Technology in the execution of risk management activities, inclusive of regular updates, formal reporting and managing remediation commitments identified (e.g. audit findings).

Main Responsibilities

• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions. 
• Assist Risk Owners in adhering to policies, frameworks, standards and guidelines through active engagement and guidance.
• Act as a primary liaison between the risk owners and other risk groups to lead the facilitation and execution of risk management activities.
• Test design and operating effectiveness attributes for technology controls
• Conduct IT General controls and automated control walkthroughs and assesses controls for effectiveness.
• Identify, assess, prioritize, and report on significant IT risks for IT and aligned business areas. This will require working with equivalent Risk Advisors in various business areas.
• Ensure findings are entered into the enterprise Global Issue Management system and in full compliance of all policies and common standards, including the IT Risk Management Policy and Framework.
• Support development of monitoring tools to evaluate the design and operating effectiveness of the key controls in the Business. Monitoring will include reviewing key indicators, sample testing and conducting thematic reviews.
• Assist documentation and monitoring the progress of remedial actions for issues identified through Technology Control testing and by others, including Internal Audit, Compliance, regulators, and management self-identified issues.
• Collaborate with IT Risk Senior Managers for other business units to improve risk management practices across the enterprise.
• Support ad-hoc, special, and/or focused reviews as necessary, as well as other duties and projects as assigned.

What you’ll bring to succeed

Education / Experience

• Knowledge of cybersecurity principles, cloud security, and IT processes
• Requires an undergraduate degree combined with an Information Security professional designation such as CISM, CISA, CCSP, CISSP or CRISC are desirable.
• Experience with the following is recommended: NIST, ISO27001, COBIT, CIS frameworks. Exposure to SOX requirements
• Need experience in a wide area of risk controls such as vendor risk, application risk, infrastructure risk, application risk.
• Reporting skills to prepare status of IT control framework to senior management.
• Experience in other risk management or IT Audit roles (across any line of defense) is desirable.
• Fluent in English and Spanish is preferred but not required

Soft Skills 

• Effective communication, facilitation, and presentation skills for developing communication strategies for Executive approval through to implementation of strategies and programs.
• Ability to balance competing or conflicting goals of various departments and stakeholders which requires a mature, diplomatic approach and advanced negotiation and influencing skills.
• Ability to challenge leadership team especially when there is a need to balance control and compliance priorities with competing objectives.
• Ability to work with minimal supervision and deliver on tight deadline.

#Cyberatscotia  #LI-Hybrid

What you’ll be doing… 

Our Advisors are customer-centric and able to connect with people in a relatable way. As an essential member of the Canadian Banking Branch network, you will be provided in-depth training designed to allow you to provide exceptional service throughout the customer’s journey by: 

• Taking a proactive approach to discovering our customer needs, listening to understand what they are asking for 
• Educating our customers, providing relevant insights and expert advice 
• Building customer’s plans using a holistic approach to help them achieve their goals 
• Nurturing strong, long-standing relationships 
• Developing, retaining, and growing the branch business by delivering against individuals and team sales goals that support a positive customer experience 

What you need to succeed… 

• How to build strong customer relationships and deliver excellent customer service 
• Demonstrated ability to meet and exceed business goals that align to a customer’s stated goals 
• To uncover and solve for customers’ needs 
• Mutual Funds licence and working towards the CIFP Diploma 

What we’re offering… 

• The opportunity to join a forward-thinking company surrounded by a collaborative team of innovative thinkers 
• A rewarding career path with diverse opportunities for professionally development 
• A competitive compensation and benefits package 
• Internal training to support your growth and enhance your skills 
• An organization committed to making a difference in our communities– for you and our customers

What you’ll be doing… 

Our Advisors are customer-centric and able to connect with people in a relatable way. As an essential member of the Canadian Banking Branch network, you will be provided in-depth training designed to allow you to provide exceptional service throughout the customer’s journey by: 

• Taking a proactive approach to discovering our customer needs, listening to understand what they are asking for 
• Educating our customers, providing relevant insights and expert advice 
• Building customer’s plans using a holistic approach to help them achieve their goals 
• Nurturing strong, long-standing relationships 
• Developing, retaining, and growing the branch business by delivering against individuals and team sales goals that support a positive customer experience 

What you need to succeed… 

• How to build strong customer relationships and deliver excellent customer service 
• Demonstrated ability to meet and exceed business goals that align to a customer’s stated goals 
• To uncover and solve for customers’ needs 
• Mutual Funds licence and working towards the CIFP Diploma 

What we’re offering… 

• The opportunity to join a forward-thinking company surrounded by a collaborative team of innovative thinkers 
• A rewarding career path with diverse opportunities for professionally development 
• A competitive compensation and benefits package 
• Internal training to support your growth and enhance your skills 
• An organization committed to making a difference in our communities– for you and our customers

What you will be doing:
The Senior Manager, Business Development is responsible for supporting the roll-out of the International Wealth Management (IWM) strategy across the footprint. The incumbent reports to the Director of Country Relationships and Business Excellence, supporting core strategy functions, providing analysis and articulation of the IWM strategy, and delivering forward-thinking insights related to potential changes and disruption impacting IWM value proposition and competitive positioning.

Is this role right for you? In this role you will:

IWM growth initiatives

• Prepare initiative roadmaps to ensure deliverables and timelines are met & create financial models to assess future state financial benefits / costs
• Manage multiple project workstreams, including leading problem-solving sessions, workshops and interviews with cross-functional team members and subject matter experts
• Provides analytic support in decision-making of business initiatives and develop materials for executive discussions
• Refresh strategy and roadmap as the industry evolves and work with internal and external stakeholders to execute initiatives
• Support identification and due diligence of acquisitions, partnerships, and strategic alliances
• Collaborate with the Advisor & Client Solutions team to transition strategic plans into execution
• Formulate with the Analytics and Business Intelligence teams the KPIs related to the strategic initiatives roll-out to ensure the business remains on track with estimated benefits
• Support the development of IWM governance model to track the roll-out of the strategy, ensuring the adequacy, and adherence to business controls and regulatory obligations

Business Planning & monitoring

• Articulate with internal and external partners, and IWM leadership, the 3-5 years strategic for IWM
• Collaborate with Finance, PMO and other relevant stakeholders to support the planning cycle for IWM including Profit planning, SIP process, Head Office budget & allocations
• Perform strategic and business analysis, identifying key issues and pro posing recommendations for IWM’s strategy at the market and business line level
• Support business/markets with necessary data in the assessment of initiatives & business cases
• Assist with strategy offsites for leadership to facilitate ongoing discussions around IWM strategy
• Prepare materials to gain buy-in and understanding of IWM strategic objectives
• Work with management team to communicate complex strategic and financial concepts in easy -to understand presentations
• Prepare information for Business Reviews, GWM Executive Meetings, Country Leadership Meeting, Executive Team meetings and adhoc sessions as required

Industry and customer knowledge

• Complete competitive / business environment research and benchmarking to determine emerging issues and trends and analyze the impact/implications of those trends on IWM
• Develop and maintain an in depth understanding of the Wealth Management industry including customer needs and trends; the regulatory environment; competitive dynamics and best practices; technology changes, and economics
• Assess how changes in the business will impact IWM’s strategic plans and work with Senior Management, to make required adjustments.
• Inform business investments prioritization that will position the business for future growth

Analytics

• Collaborate with multiple stakeholders across markets and business lines to develop client insights
• Use of various tools and techniques to extract insights from data to improve client penetration and acquisition
• Use data and models to analyze business performance and inform decision-making • Identify client opportunities and profitability across Brokerage, Private Banking, Asset Management, Offshore and Trust 
• Leverage internal and external data to generate new business insights helping the management team identify historical and future trends in international wealth management 
• Develop partnerships with in-country data teams to leverage additional data sources Leadership 
• Champions a high-performance team, actively seeks development opportunities, and contributes to an inclusive work environment

Do you have the skills to enable you to be successful in this role? We would love to work with you if you have:

• Completed undergraduate degree in business or economics is required; an MBA is strongly preferred.
• 5+ years of working experience, preferably in Wealth Management, Strategy, or consulting
• Experience in Strategy development and execution
• roficiency in PowerPoint, ThinkCell and Excel
• Fluency in Spanish is an asset
• Strong communication skills, both verbal and written, and strong attention to details
• Ability to communicate strategic and financial concepts through presentations
• Proven track record managing multiple priorities with competing deadlines and dealing with certain levels of ambiguity
• Proven analytical skills, conceptual thinking and systematic problem solving
• Ability to work independently and in an agile, highly collaborative work environment.
• Highly organized, able to meet tight deadlines and work on a project-based environment
• Leadership skills with a proven ability to build strategic relationships and influence
• Strong project management skills, capable of developing & executing plans

WHAT YOU NEED TO KNOW

• Language Requirement: Various language requirements. Some positions require English oral, reading, and writing. Some positions required French oral, reading and writing.       
• Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction. Police record checks completed by a third-party company will not be accepted.  
• Driver’s License Requirement:  A valid Ontario unrestricted G class driver’s license (or provincial equivalent) with no more than 6 demerit points accumulated  
• Meet eligibility requirements for appointment as a Special Constable, which are:
  • Canadian Citizen or permanent resident of Canada
  • Lawfully eligible to work in Canada
  • At least 18 years of age
  • Not been convicted of a criminal offence or been convicted of an offence for which a pardon has been granted.
  • Proof of valid Standard First Aid Certificate and valid CPR-Level C
  • Must learn, meet and maintain Transit Special Constable Services standard in the use of oleoresin capsicum (OC) spray, baton and the use of force continuum
  • Ontario Association of Chiefs of Police Certificate of Results for the Constable Selection System
  • Candidates will be required to undergo physical fitness testing with the Transit Special Constable Recruiters. Candidates will be required to successfully complete the Ontario Police Fitness PIN test.
  • Candidates will also be required to undergo other investigations/checks to include:
    • Fingerprinting
    • Driver's licence history
    • Credit check
    • Background reference check
    • Written MMPI
    • Interview with Psychologist
• Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements. 
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

WHAT YOU NEED TO KNOW

• Language Requirement: English oral, reading, writing       
• Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Police record checks completed by a third-party company will not be accepted.  
• Driver’s License Requirement:  A valid Ontario unrestricted G class driver’s license (or provincial equivalent) with no more than 6 demerit points accumulated  
• You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
• Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements. 
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.