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Senior Database Administrator Full-time Job

City Of Ottawa

IT & Telecoms   Ottawa
Job Details

JOB SUMMARY

The Network Engineering and Operations Branch provides network engineering and operational support and maintenance of the City of Ottawa’s network infrastructure and related networking solutions, which are key enablers of the delivery of all IT services to the corporate and residents.


You provide technical expertise for the management of corporate databases and related platforms and services. You are responsible for the day-to-day operations of a portfolio of databases and related services, and contribute to the ongoing planning for underlying infrastructures and architectures. You also lead database and related activities for complex projects, and actively participate in the unit’s and branch’s business planning functions.

Candidates for this position must have expertise with Oracle database administration and PL/SQL development.

EDUCATION AND EXPERIENCE

Completion of 3 year  community college diploma in Computer Science or a related field. University degree is preferred.

Minimum of  5 years of information technology experience and a minimum of 3 years focusing on database administration and development

KNOWLEDGE

  • Concepts, operations and management, infrastructure, architecture, configuration, performance, security, backup & restore, best practices and tools relating to Oracle, Microsoft SQL Server, MySQL and other database platforms including open source and cloud-based database services (i.e., Azure, Oracle & AWS),
  • Concepts, operations, scripting, security, best practices, and tools relating to Windows, Unix and Linux for database management and operations,
  • General understanding of the information technology field, including the different sub-disciplines (i.e., application architectures, networking, servers, storage, cloud, and security) and their relationships with database architecture and management,
  • Advanced programming methodologies, techniques, security standards, and tools for databases and related platforms and services (i.e., PL/SQL, T-SQL, Shell scripting, PowerShell, Python, etc.),
  • Database related analytic concepts (i.e. data warehouses & data lakes)
  • Database performance tuning processes, strategies, and tools, 
  • Industry trends and developments in database architecture, operations, management, and infrastructure management
  • Project management
  • Data transformation concepts and tools (i.e., SSIS, Data Factory)
  • Data modelling techniques and practices
  • Applicable legislation (e.g. the Municipal Freedom of Information and Protection of Privacy Act), and Payment Card Industry Standards
  • Knowledge of applicable health and safety legislation, including the rights and duties of workers.
  • Desirable Qualifications:
  • Experience managing NoSQL and Graph database products
  • Experience managing Azure cloud database services including analytical database services such as Data Lakes
  • Experience with data transformation platforms such as SSIS, Data Factory
  • Knowledge of Enterprise Architecture principles
  • City services and applications

COMPETENCIES, SKILLS AND ABILITIES

  • Database design, development and administration
  • ETL design, development and administration
  • Troubleshoot and resolve complex technical problems
  • Performance tuning
  • Analyze statistics and trends and forecast future requirements
  • Write reports, documentation and procedures
  • Provide technical leadership and take initiative
  • Liaise effectively with all levels of staff, city partners and vendors, across multiple business lines
  • Plan for the impact of technology changes on the city
  • Organize work and meet deadlines
  • Use effective judgment when immediate supervision is unavailable
  • Research and analytical skills
  • Mentor junior staff (where applicable)
  • Good organization and prioritization skills to handle multi-tasking
  • Enterprise scale application deployments
  • Communication skills to challenge vendor/contractor solutions 
  • Research, analytical and forecasting skills
  • Exceptional critical thinking and problem-solving skills
  • Build and lead teams, and supervise the work of external technical specialists
  • Diplomatic and tactful
  • Collaborative approach in working with others
  • Able to interact with other organizations' technical staff effectively
  • Well organized and reliable
  • Able to handle multiple tasks and work independently with minimum supervision
  • Trustworthy with privileged accounts and information
  • Work well under pressure
  • Commitment to client service/satisfaction
  • Self-motivated
  • Demonstrates initiative and a good work ethic
  • Willing to work flexible hours, including evenings and weekends
  • Work systematically and calmly under pressure 

WHAT YOU NEED TO KNOW

  • Language Requirement: English oral, reading, writing
  • Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements. 
  • Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 

 

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted. 

Senior Database Administrator

City Of Ottawa
Ottawa - 353.34km
  IT & Telecoms Full-time
  87,068.80  -  105,951.30
JOB SUMMARY The Network Engineering and Operations Branch provides network engineering and operational support and maintenance of the City of Ottawa’s network infrastructure and re...
Learn More
Feb 22nd, 2024 at 08:13

Personal Support Worker - Casual Pool Full-time Job

City Of Ottawa

Public Service   Ottawa
Job Details

JOB SUMMARY

Resident Care is responsible for the planning, coordinated development, management and implementation of long term care home nursing and personal care activities, programs, services and initiatives to the residents of a municipal long term care facility. 

You are responsible for supporting total resident care, according to a Resident Care Plan, ensuring residents' optimal functioning and well being in a supportive, therapeutic environment, with an emphasis on resident safety and engagement.

EDUCATION AND EXPERIENCE


Completion of Grade 12 and a Personal Support Worker (PSW) certificate program* which meets the standards established in the Long Term Care Act.  

*Clinical Practicum hours within the Personal Support Worker program consist of a minimum of one hundred and forty (140) hours, as practical experience, preferably with clinic experience in a geriatric or long term care setting. 

No other related work experience is required.

CERTIFICATIONS AND LICENCES

Not applicable

KNOWLEDGE

  • Resident hygiene, optimal functioning, well-being, feeding, elimination
  • Health Care Aide routines and practices in a long-term care setting 
  • Infection control guidelines
  • Transfer and positioning techniques of residents
  • Rehabilitation and palliative approaches
  • Knowledge of applicable health and safety legislation, including the rights and duties of workers
     

COMPETENCIES, SKILLS AND ABILITIES

  • Effective team member
  • Respectful and caring to residents
  • Communicate with cognitively impaired residents, families, colleagues and staff
  • Organize and prioritize workload
  • Manage time effectively
  • Follow resident care plan and carry out activities as directed
  • Report resident needs through observation of physical and mental condition/behaviour
  • Follow safety procedures to maintain a safe and clean environment
  • Transfer and positioning techniques of persons requiring long term care
  • Good interpersonal and communications skills
  • Meets the physical demands of the job
  • Self-motivated
  • Displays a positive attitude towards older persons
  • Demonstrates respect for resident choice, privacy and confidentiality
  • Communicate respectfully with residents, families, colleagues and staff
  • Reliable, punctual, flexible, adaptable, tactful

WHAT YOU NEED TO KNOW

  • Language Requirement: Various language requirements, locations may require English only, French only OR Bilingual competencies. Some positions require English oral, reading, and writing. Some positions required French oral, reading and writing.       
  • Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Police record checks completed by a third-party company will not be accepted.  
  • You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
  • The successful candidate will be required to complete a Declaration of Offences and Misconduct form.
  • Please upload your Personal Support Worker Certificate or nursing diploma or nursing transcripts. Applications without the Certificate/transcripts will not be considered. 
  • Collective Agreement Schedule Range* Employees may additionally be eligible for a compensation enhancement under a prescribed Compensation Enhancement Program under the Supporting Retention in Public Services Act, 2022, as may be amended from time to time. 
  • Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 

 

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

Personal Support Worker - Casual Pool

City Of Ottawa
Ottawa - 353.34km
  Public Service Full-time
  29.74  -  34.80
JOB SUMMARY Resident Care is responsible for the planning, coordinated development, management and implementation of long term care home nursing and personal care activities, progr...
Learn More
Feb 21st, 2024 at 14:17

Industrial Electrician/Operator Full-time Job

City Of Ottawa

Maintenance & Repair   Ottawa
Job Details

JOB SUMMARY

The mandate of Water Services is to provide treatment and distribution of a sustainable supply of high-quality drinking water and is committed to protecting the environment by collecting and treating wastewater for the health and prosperity of Ottawa. 

You are responsible for planned, unplanned and emergency inspection, testing, installation, maintenance, troubleshooting and/or repair of electrical and electronic equipment within Water Services’ water treatment, supply and storage facilities (including the Water Purification Plants, pumping stations, reservoirs, elevated tanks, metering facilities and well treatment systems) or wastewater treatment and collection facilities (including wastewater treatment plant, pumping stations, odour control facilities, and regulators). 

These duties are carried out in an industrial, production and quality-focused environment and, as such, must be completed in consideration of, and in close coordination with, other skilled trade and maintenance staff in the Branch.

As a licensed water treatment, wastewater treatment and/or wastewater collection system operator, you are also responsible for operating various pieces of process equipment (in Drinking Water this spans water treatment, distribution and supply process equipment and in Wastewater this spans wastewater treatment and collection process equipment) and/or adjusting various water or wastewater treatment system process parameters, after prior consultation with and in close coordination with other licensed operating staff in the Branch.

Note this equipment includes, but is not limited to:  electrical power supply, distribution and generating equipment (up to 44kV), generators (up to 4.8MW), motors (up to 1.5MW), associated motor starter and control equipment, power cabling, transformers, standby, emergency and uninterruptable power systems, lighting systems, power control and lighting panels, electric actuators, electrical metering and monitoring systems, instrumentation and control equipment, and building services equipment. The equipment may or may not be energized, during the work, and is located in a variety of locations including chemical feed and storage areas, electrical equipment rooms, machine rooms, generator rooms, pump rooms, valve rooms and chambers, confined spaces, elevated tanks, above and below grade reservoirs, outdoor power substations, office areas, etc.

EDUCATION AND EXPERIENCE

Completion of Industrial Electrician or Construction and Maintenance Electrician apprenticeship program of 9000 hours.  

Minimum of 5 years of experience as a licensed Industrial Electrician or Construction and Maintenance Electrician in a combination of both process-dependant industries and construction services including demonstrated experience in the maintenance, troubleshooting and repair of low, medium and high voltage electrical equipment and the installation, construction and commissioning of low, medium and high voltage electrical systems.

CERTIFICATIONS AND LICENCES

Valid Ontario Certificate of Qualification as Electrician-Construction and Maintenance 309A or Industrial Electrician 442A
Must obtain and maintain Ontario MOE Operator-in-Training Certificate within the applicable Drinking Water/Wastewater process area, within the timeframe determined by the employer
Must obtain and maintain Ontario MOE Class 1 Operator Certificate within the applicable Drinking Water/Wastewater process area, within the timeframe determined by the employer
Valid Ontario unrestricted G class driver’s licence (or provincial equivalent) with no more than 6 demerit points accumulated
Transportation of Dangerous Goods training certificate approved in Ontario
Must obtain Mobile Crane Operator 0-8 ton (P930030) training certificate within the timeframe determined by the employer
Must obtain Ontario unrestricted DZ class driver’s licence (or provincial equivalent) within the timeframe determined by the employer
Must obtain Ontario Restricted class AZ (condition R) driver’s licence (or provincial equivalent) within the timeframe determined by the employer
Must complete all required on-the-job training/certifications (e.g. WHMIS, fall arrest, confined space entry, etc.) within the timeframe determined by the employer. 

KNOWLEDGE

  • Canadian Electrical/Building/Fire Codes
  • Ontario Electrical Safety Code
  • Electrical Utility Safety Rules
  • Hydro One Utility Work Protection Code
  • Relevant Ontario Ministry of the Environment and Climate Change (MOECC) acts, regulations, standards and guidelines
  • Relevant Ontario Ministry of the Labour (MOL) acts, regulations, standards and guidelines
  • Branch, Departmental, Unit and Section roles and responsibilities
  • Relevant City, Branch, Departmental, Unit and Section procedures, policies, manuals and processes
  • City Purchasing Bylaw and policies, as related to authorized purchases and responsibilities
  • CVOR Vehicle Requirements as identified by the Province
  • Ontario Traffic Manual - Book 7 as it applies for traffic control plans as regulated by the Ministry of Transportation (e.g. when working at remote facilities that require partial or full lane closures)
  • Electrical theory
  • Electronics, instrumentation and controls 
  • Installation, inspection, testing, maintenance and repair methods and procedures for high, medium and low voltage equipment including pumps, motors, compressors, ventilating equipment, switchgear, transformers, etc.
  • Math concepts applicable to the trade 
  • Working knowledge of mechanical equipment, materials and maintenance procedures
  • Computer system applications pertinent to water and/or wastewater facilities including SCADA Systems and Maintenance Management Systems
  • MS Office and Outlook
  • Knowledge of TSSA rules & regulations
  • Knowledge of applicable health and safety legislation, including the rights and duties of workers
  • Knowledge of operational, monitoring and control functions associated with drinking water treatment and water pumping/storage processes, or wastewater treatment and collection processes is an asset
     

COMPETENCIES, SKILLS AND ABILITIES

  • Work effectively, with others and independently
  • Communicate clearly and concisely, both orally and in writing, including completing technical, test and other reports or forms
  • Perform trade-related preventive and corrective maintenance procedures
  • Able to operate small and large equipment (e.g. Person Lifts, Zoom Boom, Manitou, etc.)
  • Analyze, identify and solve problems quickly and effectively
  • Use a wide range of hand tools, machine shop tools, measurement tools and testing equipment
  • Make precise and accurate measurements and layouts
  • Accurately read, interpret and mark-up technical drawings
  • Clearly sketch electrical schematics and installations
  • Understand and effectively utilize new information for problem-solving and decision-making
  • Good organizational skills
  • Readily establishes effective interpersonal relationships
  • Good record of attendance
  • Alertness, dependability, punctuality
  • Work well under pressure and without constant direct supervision
  • Attention to detail
  • Physical ability to perform assigned tasks, including climbing ladders, scaffolds and elevated tanks, entering confined spaces
  • Willingness to work outside of normal hours 
  • Comfortable working at heights
  • Comfortable working in and around confined spaces 
  • Utilize appropriate or specialized PPE and safety equipment such as SCBA, rescue equipment, personal gas monitors and fall protection

WHAT YOU NEED TO KNOW

  • Language Requirement: English oral, reading, writing       
  • Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Police record checks completed by a third-party company will not be accepted. 
  • You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
  • Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 

 

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

Industrial Electrician/Operator

City Of Ottawa
Ottawa - 353.34km
  Maintenance & Repair Full-time
  81,960.32  -  95,896.32
JOB SUMMARY The mandate of Water Services is to provide treatment and distribution of a sustainable supply of high-quality drinking water and is committed to protecting the environ...
Learn More
Feb 21st, 2024 at 14:16

Dock Supervisor Full-time Job

Day & Ross Inc.

Management   Brampton
Job Details

Schedule: 10:30pm - 6:30am Overnight Shift

As a Dock Supervisor you will be responsible for the supervision of overall dock operations, including day-to-day processes and procedures, to ensure safety and optimal dock performance. 

How You’ll Help:

  • Provide daily guidance and motivation to Dock Workers (employees and agency workers) to ensure achievement of operational objectives for the terminal. 
  • Escalates issues of individual poor performance, inappropriate behavior, absenteeism, etc. to the Operations Manager.  
  • Communicates monthly performance stats to the team to help measure, develop and improve operational performance. 
  • Maintain policies and procedures and ensure compliance with federal and provincial transportation, safety, and employment legislation. 
  • Ensure all incidents (personal injuries, transportation collisions, spills, near misses, etc.) are promptly reported, documented, an investigation is initiated and corrective/preventative measures are implemented. 
  • Hold effective, weekly toolbox meetings and ensure safety issues are addressed. 
  • Works with the team and others, internal and external to the terminal, to resolve roadblocks to achievement of daily operational objectives. 
  • Ensure the AM schedule for the terminal is followed.  
  • Works with the Operations Manager to track monthly performance stats for the dock  
  • Supervise a group of Dock Workers, both employee and contractor/agency, directly and indirectly through Lead Hands. 
  • Other duties related to dock operations as may be required. 

Your Skills and Experience: 

  • Post-secondary education, preferably in operations, logistics, or business 
  • An equivalent combination of education and experience may be considered 
  • Minimum of five years' experience in the transportation industry or warehousing industry, preferably dock operations 
  • Previous leadership experience and/or experience in the transportation industry are strong assets 
  • Strong leadership skills specifically the ability to motivate and drive engagement to achieve objectives, facilitate conflict resolution, and to provide training 
  • Advanced communication skills, particularly verbal 
  • Computer skills, including the use of MS Word, Excel & Outlook, and web-based programs as well as RF scanners.  Experience using AS400, a strong asset 
  • Strong interpersonal skills including customer focus 
  • Results driven 
  • Appropriate sense of urgency 
  • Strong sense of safety; training and experience in similar safety sense environments a strong asset 
  • Knowledge of industry-related equipment, including forklifts, lift jacks, trailers, etc. a strong asset 
  • English, other languages an asset. 


If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

Dock Supervisor

Day & Ross Inc.
Brampton - 23.18km
  Management Full-time
Schedule: 10:30pm - 6:30am Overnight Shift As a Dock Supervisor you will be responsible for the supervision of overall dock operations, including day-to-day processes and procedure...
Learn More
Feb 21st, 2024 at 14:05

Lead Big Data Developer Full-time Job

Royal Bank Of Canada

IT & Telecoms   Toronto
Job Details

WHAT IS THE OPPORTUNITY?

 

The US Risk Technology team is undertaking multiple complex enterprise-wide initiatives as part of RBC’s ongoing plan to improve patterns of data delivery and consumption out of lake. We are moving towards standardizing a single source of reporting and calculation layer for our consumers. In this role, you can make a big difference to the success of an important project in Global Functions Technology team. You should have a solid understanding of computer science basics, upon which you will write high quality code. The ideal candidate has practical experience using Python, Spark and a good grasp of the Hive query language. You should be able to connect to a hive instance, both through a command line or work bench to diagnose problems, write code to meet business requirements. A strong professional with sense of personal responsibility will be required as you will have to laisse and work with team for delivering integrated product.

 

WHAT WILL YOU DO?

  • Design and implement solutions that meet the stakeholder’s needs

  • Participate actively in requirements gathering, data modeling and design sessions

  • Develop detailed plans and accurate estimates for completion of build, system testing and implementation phases of project

  • Develop, code, document and execute unit tests, systems, integration and acceptance tests and testing tools for functions of high complexity

  • Write, test and maintain detailed programs according to specifications given by computer software engineers and systems analysts

  • Work on performance improvements of existing code & write performant code to work with big data

  • Participate in walkthrough reviews of all technical specifications, programs and unit test plans

  • Provides consulting services on new and existing initiatives

 

WHAT DO YOU NEED TO SUCCEED?

Must have:

  • 7+ years application development experience in Python/Spark with big data

  • 4+ years of experience working on Hadoop/Hive platform

  • Ability to write Sql/hive queries

  • Ability to work with data structures & code optimization

  • Experience in writing Unit test cases & perform thorough unit testing.

  • Background in financial services industry

 

Nice-to-have

  • Experience working on Unix platform

  • Experience in Kubernetes/Containers/Docker

  • Gen AI awareness

 

What’s in it for you?

 

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

  • Leaders who support your development through coaching and managing opportunities

  • Ability to make a difference and lasting impact

  • Work in a dynamic, collaborative, progressive, and high-performing team

  • A world-class training program in financial services

  • Flexible work/life balance options

  • Opportunities to do challenging work

 

#Ll-Hybrid
#Ll-POST
#TECHPJ

 

 

Job Skills

Apache Hadoop, Application Development, Application Integrations, Application Maintenance, Applications Architecture, Detail-Oriented, Enterprise Application Delivery, Hive Query Language, Problem Solving, Programming Languages, Python (Programming Language), Software Development Life Cycle (SDLC), System Applications

 

 

 

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Technology and Operations

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2024-02-21

Application Deadline:

2024-03-08

Lead Big Data Developer

Royal Bank Of Canada
Toronto - 6.54km
  IT & Telecoms Full-time
WHAT IS THE OPPORTUNITY?   The US Risk Technology team is undertaking multiple complex enterprise-wide initiatives as part of RBC’s ongoing plan to improve patterns of data deliver...
Learn More
Feb 21st, 2024 at 13:51

Senior Telecommunications & Genesys Support Analyst Full-time Job

Tangerine

Marketing & Communication   Toronto
Job Details

The Team

 

As Canada’s leading digital bank, Tangerine Technology is at the heart of everything we do. We have redefined what digital banking is, and we continue to evolve to tackle any opportunity and face every challenge through progressive technology and the power of collaboration. Do you like new challenges? Are you ready to reach new heights in your career and become part of an established disruptor? If so, come join us and help redefine the Canadian banking landscape! The IT department supports the organization in these critical areas: End-User Technical Support, Desktop Management, Network Management, Voice and Data Communications, Contact Centre, Business and Web Applications and Strategic Technical Planning. 

 

The Role

 

The Senior Telecommunications & Genesys Support Analyst is responsible for ensuring the ongoing 24/7 operations of Voice System, Contact Centre, Digital Signage, Back Office Call Recording Platforms, Fax over IP solution and Readerboard/Wallboard solution for Contact Centre by providing the most effective service. Duties include: monitoring systems, providing timely responses to queries and alarms and working with vendors to effectively support the Tangerine production environment and proactively make recommendations for system enhancements and performance. This role has responsibility to ensure that systems and applications are compliant according to Tangerine compliance and address all security vulnerabilities. This role also creates and maintains documentation for call flows for back-office Voice System, procedures, systems configuration and all communication line details. This position will report directly to the Senior Manager, Telecommunications and Contact Centre Solutions.

 

 

Some of the Key Accountabilities include:

 

  • Administer and respond to inquiries on: AudioCodes Session Board Controller and Media pack; Skype for Business Enterprise Voice; Microsoft Teams Voice; Call recording Platforms (AudioCodes SmartTap and ASC); Poly meeting rooms solution for audio and video conferencing; Fax over IP solution; PRIs, SIP trunks, Toll-free Numbers and DIDs; Digital Signage solution; Readerboard/Wallboard solution for contact centre & Contact centre phones deployment and troubleshooting (Poly VVX)
  • Good experience with Genesys Contact Centre platform (IVR, Inbound, Outbound, Reporting, e-Services, Dialer, Call recording and Logs Analysis)
  • Assist the contact center team on Genesys platform (pure connect on premises and cloud)
  • Good experience with Microsoft Teams
  • Administer and Document Skype for Business Enterprise Voice platform and Response Groups
  • Administer, configure and document Skype call recording and Teams call recording platforms
  • Administer, configure, upgrade, document and maintain Fax over IP solution
  • Document and maintain Digital Signage and Contact Center Readerboard solution
  • Responsible for maintaining ongoing security patches for all supported systems ensuring on-time resolution of vulnerabilities according to Tangerine compliance
  • Ensure systems are being backed up and validate if errors occur, ensure timely response for resolution
  • Create and maintain telecommunication procedures, checklists and documentation. Ensure workflows and voice communication line detailed information is current
  • Provide timely response to queries, Helpdesk tickets/requests and reports/escalates issues relating to the Telecommunications infrastructure
  • Prepare, evaluate or facilitate training to general and technical staff on Telecommunication systems
  • Provide support to IT Development initiatives in matters relating to Telecommunications
  • Maintain vendor relationships to effectively support our environments and proactively makes recommendations for systems enhancements and performance
  • Assist in the planning and implementation stages of relevant Telecommunication projects
  • Executive support for Tangerine departments in their individual communication events when required
  • Manage Telecommunication system performance, capacities and utilization through planning monitoring and tuning
  • Maintain and Monitor SIP Trunk and PRI circuits
  • Configure, Upgrade, Document, Maintain and manage Audiocodes and SBC/MP gateways
  • Deploy, support and prepare documentation for Poly meeting room solution
  • Should be able to work on site at least 3 days per week

 

 

What You Will Bring to Succeed:

 

  • University or College Degree in Computer/Electrical Engineering or related subject
  • Minimum 5 years of work experience with Telecommunications, Telephony and Contact Centre systems
  • Experience with the Genesys Contact Centre Platform
  • Well-versed with Audio Codes Gateway/Session Boarder Controller and Media Packs
  • Experienced with Poly Real Presence, Poly VVX phones, Poly RealConnect
  • Planning and configuration of Skype for Business phones experience
  • Configure, deploy and manage MS Teams devices experience
  • MS Teams Telephony experience
  • Voice call recording and call routing, Digital Signage and Content display experience
  • Networking and VOIP technologies, Hands-on experience with SIP solutions experience
  • Migration experience from Skype to Teams is nice to have

Senior Telecommunications & Genesys Support Analyst

Tangerine
Toronto - 6.54km
  Marketing & Communication Full-time
The Team   As Canada’s leading digital bank, Tangerine Technology is at the heart of everything we do. We have redefined what digital banking is, and we continue to evolve to tackl...
Learn More
Feb 21st, 2024 at 13:49

Customer Service Representative Full-time Job

Scotiabank

Customer Service   Vaughan
Job Details

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

  • Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
  • Processing day to day transactions
  • Nurturing rich, long-standing relationships
  • Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
  • Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

 

Is this role right for you?  In this role you will:

  • Build strong customer relationships and deliver excellent customer service
  • Uncover and solve customers’ needs
  • Explain complicated concepts simply
  • Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
  • Demonstrate an eagerness to learn and determination to succeed

 

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

  • Have proven customer service skills through work or community involvement
  • Are willing to assist in a professional, friendly and efficient manner
  • Are available to work a flexible schedule
  • Are comfortable in simple sales situations
  • Have strong technical skills and the ability to promote digital and self-service banking options to our customers

 

What’s in it for you?

  • The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
  • A rewarding career path with diverse opportunities for professional development
  • Internal training to support your career growth and enhance your skills
  • An organization committed to making a difference in our communities – for you and our customers
  • You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
  • A competitive compensation and benefits package

Customer Service Representative

Scotiabank
Vaughan - 12.26km
  Customer Service Full-time
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them...
Learn More
Feb 21st, 2024 at 13:47

Software Developer -Test Automation Full-time Job

Scotiabank

IT & Telecoms   Toronto
Job Details

As a Software Developer -Test Automation you’ll be working on our Platform Migration team at the Scotia Digital. You’ll work closely with multiple scrum teams to evangelize an emphasis on quality. You’ll contribute to highly applauded in house automation frameworks for UI, Microservices and Performance test.

 

Is this role right for you? In this role you will:

 

  • You have an experience developing test automation frameworks in Java, python or React JS
  • You have written moderate to complex code/scripts to test systems.
  • Responsible for designing, developing and maintaining a modular, extensible and reusable test automation framework to enable the continuous testing in a DevOps environment
  • Developing code to automate the testing (Unit/ Integration) of micro services (Rest APIs) and ensuring the adequate test coverage of the application code
  • Partner with development engineers during story and task breakdown to develop test approach that effectively cover the functional and performance characteristics of a feature
  • Building, maintaining, and improving the existing automation framework, test harness, and processes
  • Be/become a SME on usage of entire application suite, processes, workflows, etc
  • Working with Engineering team Management to improve the testing process
  • Understanding of enterprise software design principles – architecture, design patterns, OOP
  • Comfortable working in a self-guided manner with the ability to prioritize tasks and manage your own time efficiently, without direct input or oversight

 

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

 

  • Good knowledge and experience in Java/ J2EE – at least 3 years
  • Good knowledge and experience in Spring Boot – at least 2 years
  • Strong knowledge of object-oriented software development best practices
  • Strong experience in developing Unit Tests and Integration Tests using testing frameworks such as JUnit, TestNG, and RestAssured – at least 2 years
  • Experience working in a DevOps environment. Experience with Java Build Tools: Maven or Gradle
  • Familiarity with OpenAPI Specification(OAS)/ Swagger, YAML, JSON
  • Knowledge/ experience in Java ORM Frameworks such as Hibernate, Spring DAO
  • Exposure to RDBMS such as Oracle or DB2. Knowledge and experience with SQL queries
  • Nice to have: experience in building, integrating and deploying web services (REST/ SOAP/JSON/XML)

 

What's in it for you?

 

  • Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
  • Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  
  • Upskilling through online courses, cross-functional development opportunities, and tuition assistance. 
  • Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
  • Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

 

Work arrangements: Hybrid

 

#LI-Hybrid

Software Developer -Test Automation

Scotiabank
Toronto - 6.54km
  IT & Telecoms Full-time
As a Software Developer -Test Automation you’ll be working on our Platform Migration team at the Scotia Digital. You’ll work closely with multiple scrum teams to evangelize an emph...
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Feb 21st, 2024 at 13:21

Software Engineer Full-time Job

Scotiabank

IT & Telecoms   Toronto
Job Details

The Role

 

We are looking for a Senior Financial Transaction Manager (FTM) Developer to join the application development team. You will be responsible for delivering applications designed to resolve business system needs while working closely with various partners across IT. Duties include design and development for FTM applications in a WMB/IIB environment. You will be involved in all aspects of the development and or maintenance process within a well-established team. The preferred candidate would have experience working directly with the IBM FTM (Financial Transaction Manager) product.

 

What will you do?

 

  • Design, code and document applications in an FTM/IIB environment
  • Execute unit test, system and integration test
  • Provide consulting services on new initiatives (small to large of varying complexity)
  • Assess, research and analyze business and system needs, exploring alternative options to recommend technology solutions and designs that meet sponsor needs including component reusability, data sharing and security
  • Prepares high level and detailed technical specifications for small to medium projects in accordance with security and architecture documentation objectives
  • Together with the Architect and BA, determines best mix of development, interfacing applications, third party vendor solutions to meet business requirements and project objectives
  • If required, develops criteria for and participates in the evaluation of 3rd party vendors and software as well as due diligence exercises
  • Possible off-hours support

 

What do you need to succeed?

 

Must-have

  • 3+ years of experience in an application development role using IBM IIB
  • 1+ years of experience in application development role using IBM FTM
  • Programming experience with ESQL. Java is a nice to have.
  • DB/2 & SQL Experience and or Knowledge
  • Experience/Understanding of ‘Automated Build/Deploy process through Jenkins’ and familiar or experience with the DevOps / Agile Methodology
  • Knowledge of multiple platforms e.g. z/OS, UNIX, Client/Server and the ability to select appropriate one to meet business needs
  • Experience using or designing web services, SOAP, REST APIs
  • Experience building and supporting production quality software

 

Nice-to-have

  • Java
  • Calling RESTFul APIs from IIB

 

 

What's in it for you?

 

  • We have an inclusive and collaborative working environment that encourages creativity and curiosity and celebrates success
  • We provide you with the tools and technology needed to create meaningful customer experiences
  • You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world
  • We hire you for your talent — not just a job — so you can grow with us. We’ll equip you for success not only in your role, but also in your career as a whole
  • Dress codes don't apply here: being comfortable does
  • Access to thousands of online and in-person courses so you can hone your current skills, or learn new ones
  • A competitive rewards package that includes a base salary, a performance bonus, company matching programs on pension and profit sharing, paid vacation, personal & sick days, medical, vision, and dental and much more

Software Engineer

Scotiabank
Toronto - 6.54km
  IT & Telecoms Full-time
The Role   We are looking for a Senior Financial Transaction Manager (FTM) Developer to join the application development team. You will be responsible for delivering applications d...
Learn More
Feb 21st, 2024 at 13:20

Financial Advisor Full-time Job

Scotiabank

Financial Services   Innisfil
Job Details

What your role will be…
Financial Advisor

At Scotiabank we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At Scotiabank – you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here.

What you’ll be doing…
Our Advisors are customer-centric and able to connect with people in a relatable way. As an essential member of the Canadian Banking Branch network, our focus is to provide exceptional service throughout the customer’s journey by:

  • Taking a proactive approach to discovering our customer needs, listening to understand what they are asking for
  • Educating our customers, providing relevant insights and expert advice
  • Building our customer’s comprehensive plans using a holistic approach to help them achieve their goals
  • Nurturing strong, long-standing relationships
  • Developing, retaining and growing the branch business by delivering against individual and team sales goals that support a positive customer experience


What you need to succeed…

  • The appetite and drive to build strong customer relationships and deliver excellence customer service
  • The proven ability to meet and exceed sales targets in a fast paced environment that align to a customer’s stated goals
  • To uncover and solve for customers’ needs
  • Mutual Funds licence and working towards the CIFP Diploma


What we’re offering…

  • The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers.
  • A competitive compensation and benefits package.
  • An organization committed to making a difference in our communities– for you and our customers.
  • You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
  • You’ll receive clear, transparent criteria to progress in your career.
  • You won’t need to wait for a vacancy in your branch or move to another branch to elevate your career. You can do it from the same chair enabling you to build deeper relationships and grow your expertise

Financial Advisor

Scotiabank
Innisfil - 64.66km
  Financial Services Full-time
What your role will be… Financial Advisor At Scotiabank we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and i...
Learn More
Feb 21st, 2024 at 13:18

Service Centre Specialist Full-time Job

Scotiabank

Human Resources   Toronto
Job Details

The Service Centre Specialist is responsible for supporting Canadian Wealth Management (CWM) (ScotiaMcLeod, iTrade, PIC, and Trust) Advisors, Advisor teams, and clients with all service-related inquiries, Level 1 technology support and matters of policy and procedures, with a specific expertise in complex operational and regulatory practices and initiatives.

 

Is this role right for you? In this role you will:

  • Ensure questions are resolved effectively and efficiently, conduct analysis, and provide recommendations as required  
  • Work with leadership to resolve complex, multi-faceted problems to meet the business needs of the CWM businesses with a specific focus on creating operational efficiencies and solutions to enhance service and inquiry resolution
  • Provide analysis that assists with problem-solving and solution recommendations to the leadership team
  • Represent the team as a subject matter expert on small operational projects
  • Exercise judgment and ensure all operational and support issues are escalated as required
  • Assist Wealth Management employees and clients with questions and procedures through calls and emails
  • Deliver world-class support and aptitude for first-call resolution
  • Take ownership of inquiries and adhere to the standard Service Level Agreement (SLA), ensuring information is accurately delivered
  • Assist in analyzing, creating, and maintaining a variety of Excel reports

The Must Haves:

  • Experience working in an investment trading environment including knowledge of Wealth Applications such as Broadridge, SCORE, WealthOne, and Salesforce is an asset
  • Completion of both the Canadian Securities Course (CSC) and Conduct and Practices Handbook (CPH) is an asset
  • IIROC licensed as an Investment Representative is an asset
  • Good understanding of existing client onboarding and maintenance rules, regulations, and processes
  • Strong knowledge of the operational processes and systems used in support of Wealth Management business
  • Bilingual (French/English) is an asset
     

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:

  • An ability to multi-task, change priorities and work in a high-volume, fast paced environment
  • Effective communication skills both written and verbal
  • Strong presentation skills
  • An ability to work well in a team environment

Service Centre Specialist

Scotiabank
Toronto - 6.54km
  Human Resources Full-time
The Service Centre Specialist is responsible for supporting Canadian Wealth Management (CWM) (ScotiaMcLeod, iTrade, PIC, and Trust) Advisors, Advisor teams, and clients with all se...
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Feb 21st, 2024 at 13:17

Office reception clerk Full-time Job

Global Lumber Resources Inc

Administrative Jobs   Mississauga
Job Details

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates don’t need standard educational qualification such as degree, certificate or diploma
Experience: Candidates don’t need experience although having experience is an asset

Physical Requirements:

  • The candidates should be able to handle repetitive tasks efficiently

Candidate Status:

  • Canadian citizens and permanent or temporary foreign workers of Canada are eligible for this position
  • International Candidates who don’t have a valid Canadian work permit also can apply

Responsibilities:

  • The candidates should be able to greet people, direct them to contacts or service areas, and answer the telephone to relay calls and messages
  • The candidates should be able to obtain, process information, and perform data entry required for services
  • The candidates should be able to order office supplies and perform basic bookkeeping tasks
  • The candidates should be able to schedule appointments, send invoices, and confirm appointments efficiently
  • The candidates should be able to receive and issue payments while performing clerical duties such as filing, sorting, and distributing mail

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details

By email
careers@globallumber.org

Office reception clerk

Global Lumber Resources Inc
Mississauga - 21.57km
  Administrative Jobs Full-time
  18
Requirements: Languages: Candidates must have knowledge of the English Language Education: Candidates don’t need standard educational qualification such as degree, certificate or d...
Learn More
Feb 21st, 2024 at 11:08

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