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As a Technical Lead, you will be joining one of our teams, expanding our banking platform. You will be contributing to the development of world-class digital products and experiences touching millions of Tangerine customers every day. We are looking to fill our team with influencers, makers, creators and leaders who are flexible, curious, adventurous, versatile and responsive and who are ready to roll up their sleeves in a collaborative and productive environment to get things done. By joining our team, you will make an impact on our customers and the banking industry.
 

Is this role right for you? In this role you will:

• You dream in code and spend your free time tinkering with new technologies or building apps on the side

• Interested in the impact that financial services technology can have on people’s everyday lives

• Experienced in user-centered design 

• Eager to mentor, teach and share 

• Continuous integration and deployment makes you giddy

• Knowledge of the latest and greatest approaches to Agile Technical Practices

• You enjoy collaborating and working alongside people with different skillsets

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• University Degree – Computer Science
• You have 7 years or more of software development experience, (conceptualization, design, development and debugging) with 2 years as a technical lead providing hands-on architectural design for software applications.
• Java, J2EE
• Spring Boot (Micro Services)
• Web Services (REST & SOAP)
• Java Script, Junit, HTML, XSL, XML, Angular 2+
• Cloud development, Site Reliability Engineering

• Expertise with design patterns such as MVVM, MVC, Clean Architecture

• You have experience with unit-testing, code for robustness, usability and improving application performance

• Solid understanding of developing large-scale software applications, considering security and scalability requirements

• You have a proficient understanding of code versioning tools, such as GIT

• Strong command in Computer Science concepts (SOLID, etc.)

• Experience in integrating Third Party libraries and SDKs

• Experience building applications that consume web services and HTTP REST interaction with JSON

• Strong problem solving abilities

• Evaluate new technologies and participate in the continuous improvement of applications and systems

• You’re passionate about well-designed products and not afraid to sit with our Design Team to prototype, wireframe, and white-board your ideas 

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.

• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  

• Upskilling through online courses, cross-functional development opportunities, and tuition assistance. 

• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.

• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Work arrangements: Hybrid

#LI-Hybrid

#TangerineAgileSquad

As a cornerstone business within Scotia Wealth Management®, ScotiaMcLeod has earned a reputation for integrity based on service excellence and trusted investment advice. Our advisors and teams pride themselves on exploring innovative approaches to protecting and growing their clients' assets. 

When you join ScotiaMcLeod, you’ll be empowered to deliver Enriched Thinking®, a unique approach that incorporates your client’s thinking, as well as our thinking, to drive results. You’ll work with a team of specialists to deliver a client-centric approach to wealth management, enabling you to consider all the facets of your client’s life, family and business. With a focus on total wealth planning, and wealth specialists to help you deliver on this unique value proposition, you’ll be enabling clients to see not just the big picture, but all the little ones too.

BRIEF INTRODUCTION
 
As an Administrative Associate you will be responsible for contributing to the overall success of one or more Wealth Advisors by ensuring a high level of client service achieved by effective administration and day-to-day trading of their business. 

IS THIS ROLE RIGHT FOR YOU

In the role you will:

• Ensure effective client administration by managing all administrative processes and escalations requiring investigation
• Consistently demonstrate high levels of client service by:
  • supporting the advisor in regular reviews of portfolios including entering client trades as directed by the client or Advisor and identifying client needs
  • responding to client inquiries, resolving issues and effecting client transactions in a timely and responsive manner
• Provide marketing assistance by coordinating materials, events, and seminars to increase/identify opportunities to grow assets and/or revenue
• Support the growth of the business by managing tracking reports for Wealth Advisors to review targets, recommendations, and financial plans/concepts  
• Build effective working relationships across various departmental and business line contacts by actively collaborating and sharing knowledge and experience

 
DO YOU HAVE THE SKILLS
 

We would love to work with you if you have:

• Experience in the securities industry
• Already duly registered as an Investment Representative (IR) with CIRO
• Excellent verbal and written communication
• Strong organizational skills 
• Ability to take initiative, work independently and meet deadlines
• Meticulous attention to detail and excellent time management skills
• Exceptional client service skills

 
WHATS IN IT FOR YOU
 

• At ScotiaMcLeod we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At ScotiaMcLeod– you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here.
• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. 
• An organization committed to making a difference in our communities– for you and our clients.
• An inclusive working environment that encourages creativity, curiosity and celebrates success. 
• Learning and Development – free access to Scotia Academy to upskill and develop your skills

The team:

Scotiabank’s Global Network Engineering - Design & Automation team is responsible for maintaining the software and hardware standards for network, enterprise telephony and contact center technologies. Working closely with the architecture team, we are engaged in developing the platform roadmaps, participate in the Proof of Concept (POC) and responsible for the production pilot of new technologies. We provide the solution designs and work closely with all global regions to maintain common strategies and service methodologies. The team is engaged in all major projects and complex initiatives providing technical oversight and guidance to ensures all standards and patterns are followed.

The role:

Reporting to a Senior Manager, Global Network Engineering - Design & Automation, you will play a critical part in helping the team to design, deploy & support the various technologies within our Global Network.

When required, you will be a part of after-hours deployments or addressing major incidents in the evenings or weekends.

Is this role right for you?

• You are eager to work with leading edge technologies to incorporate complex network solutions, as well as work with other technology teams to contribute to an overall solution. This will include performing new network product evaluation (i.e., POC), and producing reports & recommendations independently.
• You are adept at developing network solution architecture standard documents or network technology roadmaps & seeking their respective approval(s).
• You embrace the opportunity to lead, review & consult on solutions & designs for assigned tasks; plus provide recommendations for enhancements & improvements; as well as design, test, implement and troubleshoot for large scale Infrastructure & Operations (I&O) environment.
• You are keen to act as a consultant and subject matter expert for Global Network Services, and its support teams to resolve technical deployment obstacles and improve network services.
• You take a comprehensive approach to fully understand Global Networks operation issues & customer challenges, plus advocate for their needs with cross-functional teams like architecture, application, and operation teams.
• You are prepared to mentor & coach others by transferring subject matter expertise.
• You thrive on being hands-on during mid to complex project deployments into production. This will include the support of assigned systems by acting as an internal consultant on assigned infrastructure and providing suggestions for viable solutions to systems problems of high complexity.
• You excel at publishing standards, bug reviews & best practices.
• You expect to manage vendor relationships in the best interest of Scotiabank.

Do you have the skills that will enable you to succeed in this role?

• You have strong communication (verbal/written/presentation) skills in English & the same in Spanish would be an asset.
• You can demonstrate good interpersonal skills to build relationships with internal stakeholders/partners and with external business partners/vendors.
• You have at least 5+ years of hands-on technical working experience with solutions design & planning of various network technologies at an enterprise scale.
• You can demonstrate progressive hands-on technical working experience in network environments of at least 500 network devices spanning multiple geographical locations across a country or countries.
• You have at least 8+ years of progressive hands-on technical working experience in supporting, deploying & solutioning with various Cisco, Fortinet, F5 at an enterprise level:

• Cisco® Routing & Switching (Arista Networks is nice to have)
  • Nexus N9K/N7K/N5K/N2K Solutions
  • Cisco® ISR (Integrated Services Routers), ASR (Aggregation Services Routers), Catalyst 8000 Routers
  • Catalyst N9K
  • Routing protocols: BGP, OSPF
• Cisco® Security/VPN
• Fortinet
• F5 LTM (BIG-IP® Local Traffic Manager)/GTM (BIG-IP® Global Traffic Manager™)

• You have hands on technical working experience with Cisco® Application Centric Infrastructure (Cisco ACI™) and/or VMware NSX and/or similar software defined technologies in a data centre.
• You have at least 2+ years of hands-on technical working experience, in a network related capacity, with various Public Cloud (Azure & GCP preferred) environments.
• You have at least 2+ years of hands-on technical working experience with Zscaler & SD-WAN.
• You can demonstrate a strong technical working knowledge of Cisco® ISE (Identity Services Engine) & Wireless Network.

• You can demonstrate superior problem solving and decision-making skills to resolve work issues with the ability to work under pressure in a dynamic environment.
• You possess a strong core foundation experience in fundamental network technologies and protocols.
• Completion of a post-secondary education in Computer Science, Engineering Networking Technology, or in a related technology field.

What's in it for you?

• While our focus is on finding someone to strengthen our team’s technical bench on cloud and software defined data centre technologies, we’re part of a global team with a mandate covering the entire network. As a team we can explore and work with an extensive variety of network technologies.
• You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world.
• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success! We foster an environment of innovation and continuous learning.
• We care about our people, allowing them to design how they work to deliver amazing results.
• We offer a competitive total rewards package, including a performance bonus, company matching programs (pension & Employee Share Ownership), generous vacation; health/medical/wellness benefits; employee banking privileges.

• As a part of our Hybrid Work Model, when required to be onsite, our primary office in Scarborough is:

• Renovated with a design focus on enabling collaboration through both environment and technology.
• Furnished with an onsite cafeteria that serves hot foods (breakfast & lunch), salads, sandwiches, snacks & hot/cold drinks.
• Our lounges have TV’s, fridges, microwaves, complimentary hot beverage stations & water dispensers.
• Minutes from the 401 & DVP. Free onsite & offsite employee parking. Charging stations for electric vehicles onsite.
• Accessible by TTC bus from Eglinton subway station on Line 1 or from Warden subway station on Line 2 or from Kennedy station on Lines 2/3.  When it begins to operate, the Eglinton Crosstown Light Rail Transit’s Birchmount stop is steps away.
• Kennedy GO Station on the Stouffville line & Scarborough GO Station on the Lakeshore East line, with connecting TTC buses, can get you to this worksite.

#scotiatechnology

#LI-hybrid

As a Senior Fullstack Developer you will be joining a dynamic and energetic team consisting of developers, architects, project managers, and product owners. You will focus on authentication domain to protect our customers and your role includes delivering of the digital banking solution using Node.js, React.js, Microservices and other leading-edge technologies, maintaining high level of code quality, and driving technical discussion. By joining our team, you will make an impact on our customers, the banking industry, and ultimately, the world.

Is this role right for you? In this role you will:

• You will be providing technical direction with team input and feedback
• You will be assisting in developing coding standards and testing approaches
• You will be collaborating with the Architect (if applicable) to realize technical vision and direction
• You will be considered an expert in a major application and/or technical domains, and is highly regarded for their technical competence.
• You will be providing expert advice and counsel to key stakeholders on development project teams on complex issues related to “area of specialty”
• You will be providing reviews of solution designs and related code
• You will be proficient in security scanning and implementing best practices to resolve security issues
• You will mentor and help team members in technical knowledge and best coding practices

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• You have 6+ years of work experience as a React.js and Node.js developer. You have experience building scalable, enterprise level technology stacks with Javascript but ideally with a broad set of tools
• You have extensive experience working with NoSQL databases such as Redis, MongoDB
• You have experience with container orchestration technology, like Cloud Foundry or Kubernetes.
• You have experience working on projects that involve Application Security like oAuth2 and/or SSO
• You have experience with Continuous Integration/Continuous Deployment (CI/CD)
• You have experience with REST API design
• You have worked on productionizing NodeJS servers
• You have knowledge in Object Oriented and Functional Design
• You have experience with at least one modern JS framework, preferably React
• You’ve used modern JS toolsets (ES6, Typescript, Babel, Lerna, Jest, Protractor)
• You have a passion to work in a fast pace high performance team and having a desire to take the team towards the next level.
• You are able to do deep research alone, to solve problems in a timely manner. You are passionate about sharing your solution to the team
• You have well rounded knowledge of Agile principles and the flexibility to adapt your experience to new and evolving environments

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance. 
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Work arrangements: Hybrid

#LI-Hybrid

Reporting to the Senior Manager Development, the Mainframe COBOL Developer will lead multiple development projects and be responsible for supporting application solutions for Canadian business line. The successful candidate will be partnering with multiple teams in delivering requirements for core regulatory and compliance platforms. To join our team you must be proactive, creative, demonstrate initiative, have an eagerness to learn and thrive on challenge.

Is this role right for you? In this role you will:

• Act as an expert technical resource for problem analysis and solution implementation
• Support applications, evaluate problems, identify actions to be taken and recommend/implement solutions. Understand and work in accordance with Bank application architectural guidelines.
• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Interact with business clients to help resolve and explain system questions and issues.
• Work closely with all team members and deal effectively with external vendors, Business partners, Internal stakeholders and Management    
• Provide analysis and coding support for host applications and infrastructure implementations
• Must be fluent in English, oral and written, with excellent interpersonal, communication and negotiation skills to understand, document and share key system information with their colleagues, support groups, other technical staff, business partners and management.
• Takes accountability for results and exhibits a “can do attitude”.
• Self-starter with a desire to learn and contribute.
• Has an appetite to continuously evolve and improve, to tackle difficult problems and seek/give constant feedback.
• Embraces change and sees it as an essential driver to solve complex issues.
• Demonstrates flexibility and can move forward without having all the answers.
• Consistently seeks to understand, meet, and deliver on customers’ expectations.
• Act as a mentor to junior developers on design, development, delivery, operations, and overall development best practices within the bank and industry.
• Implement new systems or enhancements by reviewing programs written by team members, establishing and executing system test procedures, developing implementation plan, developing the required program and system documentation and ensuring all functionality has been delivered as required. The incumbent is also required to provide ongoing support on the production processing functionality
• Requires to be on pager rotation for 24x7  for application support (overnight batch)
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Champions a high-performance environment and contributes to an inclusive work environment. 

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• 5+ years of experience in mainframe development complex programs using Cobol, JCL, IMS DB/DC, DB2, Netron, VSAM, CICS, CA7, SAS, SDSF.
• Experience with Security and environment control systems (Endevor, ACF2), Problem Analysis (Fault Analyzer) , Database Management (e.g. IMS, DB2, VSAM)
• Experience in Utilities and productivity tools (e.g. MVS/TSO, UCANDU, ACR, COMPAREX, SYNCSORT, IDCAMS, CRF, File Manager and etc.) an asset
• Experience working in an agile environment and SDLC methodology
• Understanding of File Transfer protocols and processes ie. FTP, SFTP, PGP Encryption
• Strong knowledge of DB2 database, z/OS Debugger, DFSORT, JCL and COBOL
• Understanding mainframe integration for ETL processing
• Experience and knowledge of DevOps
• Experience and knowledge of Assembly programming language an asset.
• Experience and knowledge of web services and APIs an asset
• Experience and knowledge of web and cloud (Azure) technologies an asset
• Prior experience in production support
• Fluent in English, oral and written
• Undergraduate Degree in Computer Science, Computer Engineering, or technical equivalent
• An understanding of current IT practices and systems development techniques
• Familiarity with data integration and data streaming, WebSphere MQ and Communication Networks
• Familiarity with event driven programming concepts
• Exposure to Data Modelling and Data Architecture
• 2-3 years experience support on UNIX RHEL 8.x

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance. 
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Work arrangements: Hybrid

#LI-Hybrid

 The Opportunity:

The Human Resources Coordinator is a key member of the HR Team at the Port Perry facility supporting hourly employees and upholding company policies and programs in a fast-paced manufacturing facility. Reporting to a remote HR Manager the incumbent is responsible for establishing credibility with employees by addressing and responding to inquiries and managing employee relations in a unionized environment. He/she must ensure timelines are met with a high level of accuracy while producing high quality work.

Any MLF team member interested in being considered for this role are encouraged to apply online by March 01. Applications received beyond that date are not guaranteed consideration.

Snapshot of a Day-in-the-Life:

• First point of contact for all HR inquires
• Update employee information in SAP including job, wage, address, direct deposit; ensure Kronos (time and attendance system) is updated and payroll reports are processed
• Coordination of internal job postings for the Hourly group along with recruitment/selection for external applicants
• Orientation (preparation of new hire packages, facilitating/collaborating with QA and OH&S for orientation booking)
• New hire setup (timely and accurate preparation of WIN-PAK time cards, entering documented in SAP and Kronos in a timely manner)
• Responds to employee inquires, in areas of benefits, vacations, LOAs, wage increases and other HR processes
• Manage employee benefits and pension plans through third party provider including enrollments, changes and terminations for the Hourly group
• Process biweekly payroll for frontline team members, salary overtime and 3rd party timesheets where applicable
• Accurately maintain employee files
• Assist with general employee requests regarding HR related policy and procedures
• Assist with HR metrics and SAP report creation
• Coordinate and assist with annual employee training
• Ad hoc reporting and other duties as assigned
• Support the HR Manager on Labour Relations initiatives, including but not limited to investigations and collective bargaining

What You’ll Bring:

• Post-secondary education in Human Resources an asset
• 1-2 years Human Resources related experience
• Experience working in a unionized environment an asset
• Strong interpersonal, presentation and communication (oral, written, listening) skills
• Ability to multi-task and meet deadlines with a high level of accuracy and urgency
• Strong Organization & Analytical Skills
• Proficient in Microsoft office software (Word, Excel, Outlook)
• Capability to take initiative and problem solve
• Strong administrative skills with careful attention to detail

What We Offer at Maple Leaf Foods:

• Being part of a high-performance, people-focused company that has an inspiring and unique vision to become the most sustainable protein company on earth, and a deep commitment to sustainable protein across North America.
• An inclusive company culture and a work environment that keeps our people safe, rewards excellence, and empowers everyone to learn and contribute their best.
• Competitive Health and Wellness benefits that offer flexibility to meet your individual or family needs, including programs focused on improving mental health and wellbeing. These benefits start on your first day of employment.
• Defined Contribution Pension Plan with company matching that starts on your first day of employment.
• Learning and development opportunities, including workshops, ‘speaker series’ events, and resources that allow you to develop your skills and progress your career.
• Comprehensive tuition reimbursement program that supports continuous learning and development of our team members through investment in eligible degrees, diplomas, professional certification, or trades programs.
• Supporting our deep commitment to community impact, we offer up to two paid days annually to volunteer at a cause of your choice.

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate or equivalent experience
Experience: Candidates need experience of 7 months to less than 1 year
Computer and technology knowledge: Candidates must have knowledge of Central reservation system (CRS), Word processing software and Internet

Location: 2 Airport Road, Wabush, NL, A0R 1B0

Shifts: Day, Evening, Night, Overtime, On Call, Early Morning and Morning, 09:30 to 17:30
Security and safety: Airport security clearance is required, basic security clearance is required, bond required, confidential security clearance is required and criminal record should checked
Weight handling: Up to 23 kg (50 lbs)

Other Requirements:

• The candidate should be able to work with being focused on the client, in a flexible environment, in an organized way and also take initiative
• The candidate should be dependable, reliable and also a team player
• The candidate should have accuracy, efficient interpersonal skills, an excellent oral and written communication and also interpersonal awareness
• The candidate should have experience of airline reservation, airport ticket sales, baggage check-in, cargo check-in and also load planning

Responsibilities:

• The candidate should be able to calculate load weights for aircraft compartments and also plan load for aircraft
• The candidate should be able to relay messages to operations control and downline stations, maintain work records and logs, trace missing baggage and/or cargo shipments, weigh cargo items, clerical duties (i.e. faxing, filing, photocopying), make, cancel and change flight reservations and also work with minimal supervision
• The candidate should be able to process bills of lading, cargo manifests or other documents, prepare and issue tickets and receipts, process money, cheques and credit/debit card payments and also provide customer service
• The candidate should be able to answer telephone and relay telephone calls and messages, assign seats, prepare boarding passes and check baggage, assist clients/guests with special needs and also attend boarding gates and assist pre-boarding passengers
• The candidate should be able for pre-flight documentation

Benefits:

• The employees get health care plan and vision care benefits
• The employees get life insurance
• The employees get as per collective agreement

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume, Cover letter, and References attesting to experience) through below mentioned details.

By Email:
rh@pascan.com

In-person:
2 Airport Road
Wabush, NL
A0R 1B0 Between 10:00 AM and 04:00 PM

Be prepared for the screening questions:

• Are you available for shift or on-call work?
• Are you available for the advertised start date?
• Are you currently legally able to work in Canada?
• Do you currently reside in proximity to the advertised location?

Requirements:

Languages: Candidates must have knowledge of the English or French Language
Education: Candidates should have a High school diploma or educational equivalent
Experience: Candidates should have considerable experience in the relevant field

Physical Requirements:

• The candidates should have the ability to lift 70 lbs. and to maneuver any package weighing up to 150 lbs. with appropriate equipment

Other Requirements:

• The candidates should achieve a minimum threshold on mandatory pre-placement driver assessment training
• The candidates should possess a valid Class 5 driver’s license and have a good driving record

Responsibilities:

• The candidates should be able to provide courteous and efficient pick-up and delivery of packages on an assigned route
• The candidates should be able to check all shipments for conformance to Federal Express Canada features of service
• The candidates should be able to provide related customer service functions

Benefits:

• The candidates will get benefit plans including medical, health, dental, orthodontics, vision, pension plan, and education assistance/tuition reimbursement
• The candidates will get community involvement in Canadian Blood Services; disaster readiness, relief, and recovery, diversity, vacation, discounts on travel & entertainment, health & lifestyle, home & auto, and electronics

We are looking for a talented and passionate team-player to join the Mydoh team as a Senior Bilingual Customer Support Specialist. Your goal will be to provide exceptional support to our English and French speaking families across Canada.

In this role, you will provide the voice of the customer to the team, while helping users with their day to day questions. You will bring an entrepreneurial mindset and energy to working with customers to ensure satisfaction, and act as an escalation point for support issues.

RBCx pursues big, bold ideas and leverages RBC’s extensive experience, networks, and capital to help shape what’s next. Our four pillars – Banking, Capital, Platform, and Ventures – combine to support tech businesses of all sizes and stages, making us the go-to backer of Canadian innovation. Our people are our most valuable assets, which is why we invest deeply in making sure RBCx isn’t just a place to work, but a place to belong. We’re currently looking for ambitious trailblazers and curious minds who want to help grow the next generation of Canadian tech companies. If that’s you, we can’t wait to connect.

What is the opportunity?

We are looking for a talented and passionate team-player to join the Mydoh team as a Senior BilingualCustomer Support Specialist. Your goal will be to provide exceptional support to our English and French speaking families across Canada. 

In this role, you will provide the voice of the customer to the team, while helping users with their day to day questions. You will bring an entrepreneurial mindset and energy to working with customers to ensure satisfaction, and act as an escalation point for support issues. 

What will you do?

• Proactively engage with customers through various communication channels to deliver an outstanding customer service experience, making every client interaction an exceptional one

• Provide an invaluable customer experience by understanding customers’ immediate and future needs and providing timely resolutions

• Translate copy from English to French

• Contribute to team results by supporting all colleagues to be successful in meeting customer needs

• Maintain high levels of customer engagement and satisfaction 

• Serve as an escalation point to handle and advise on complex support issues  

What do you need to succeed?

Must-have

• Exceptional customer service capability and confidence in engaging customers across multiple channels (i.e. phone, email, live chat, etc.) using a friendly, positive and professional tone

• The ability to communicate flawlessly in English and French with customers (both through written and verbal communication)

• A drive to provide exceptional customer service

• Proven ability to prioritize, and multi-task in a fast-paced environment

• An ability to think in action, problem solve, and collaborate closely with colleagues

• A strong desire and willingness to learn and apply learnings

Nice-to-have

• Experience working in a start-up environment

• Previous experience working in a Contact/Call Centre for a financial institution and/or service industry

RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

• Flexible work/life balance options

• Opportunities to do challenging work

#LI-POST
RBCX

VSCUSTOMERSUCCESS

Job Skills

Additional Job Details

WATERPARK PLACE, 20 BAY ST:TORONTO

TORONTO

Canada

37.5

Full time

Personal and Commercial Banking

Regular

Salaried

2024-02-16

2024-03-01

What is the opportunity?

As part of the RBC Global Asset Management (GAM) Application Resiliency team, you will be responsible for the upkeep of all RBC GAM's applications. You will be responsible for timely incident resolution and change implementation. You will also get involved directly or request coordination of resources from other technical and the business teams in the group.

Are you fueled by the thrill of technology resilience? Does the idea of solving complex puzzles using massive-scale data in real-time ignite your curiosity? Look no further! We’re on the hunt for an experienced Production Support Specialist who embodies these qualities and more.

What You’ll Do:

• Perform stakeholder analysis to identify impacted or influencing groups and stakeholder requirements and responsibilities.

• You will look for areas of improvement in monitoring application stability.

• You will communicate the overall status with the line of business and management.

• Gather and analyze metrics from applications and infrastructure to assist in performance tuning and fault finding.

• Develop plans and accurate estimates for completion of requirements, continuously improving the detail and accuracy of estimates.

• Facilitate collaborative sessions with extensive and diverse business stakeholder groups to drive requirements discovery, analysis, and review

• Provide facilitation services to business stakeholders, including partnering with third-party vendors and assisting in evaluating third-party vendor solutions and requirements.

• Prepare, review and support requirement validation and sign off utilizing various facilitation and communication techniques.

• Act as a liaison between technical, operations, and business stakeholders to resolve planning and implementation issues as well as operational support issues

• Act as a project manager and work with technical and operational SMEs to develop test and implementation plans, overseeing implementations, including user acceptance testing and any modification; may also lead to low-complexity projects end-to-end.

What do you need to succeed?

Must-have.

• 5+ years of Financial Industry experience, asset management preferred

• 3+ years of related work experience as a Technical Systems Analyst or Business Analyst with progressively increasing responsibilities in the areas of requirements management on large and complex projects

• Knowledge and experience supporting .Net, Java applications in traditional and modern containerized applications.

• Understanding of best practices in security.

• Key Behaviours: Leadership, Entrepreneurial mindset, Solution-focused mindset.

• Key Capabilities: Analytical Thinking, Design Thinking, Communication, Stakeholder Engagement, Business knowledge, Business Analysis Concepts & Technologies

Nice-to-have

• Previous infrastructure migration experience is a plus

• Knowledge of or experience in asset management is a plus.

What is in it for you?

• Dynamic Environment: Our tech playground is buzzing with excitement. You’ll thrive in an environment that encourages creativity and growth.

• Impactful Work: Your contributions matter! You’ll directly influence our technology’s resilience and efficiency.

• Team Spirit: Expect high-fives (virtual or in-person) and celebrations when we conquer milestones!

Job Skills

Agile Methodology, Computer Operations, Customer Service, Enterprise Application Delivery, Information Technology (IT) Infrastructure, Interpersonal Relationships, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software

Additional Job Details

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

TORONTO

Canada

37.5

Full time

Wealth Management

Contract (Fixed Term)

Salaried

2024-02-16

2024-03-09

What is the Opportunity?

As part of the Cloud & Transformation Team, your role is to support the Cloud Program in the compliance and risk management areas. You will partner and collaborate with all Cloud Stakeholders including but not limited to Cloud and business partners. You will be responsible for creating and maintaining risk dashboards, own the issue management and the KPI/KRI inventory processes for the Cloud Program. This role requires project management, building relationships, facilitation and coordination with business partners, vendors, cloud service providers, external/internal auditors and key stakeholders across the enterprise. The incumbent should have strong sense of accountability and ownership of work.

What Will You Do?

Risk Management:

• Risk management: Open, Close, extend, accept, risk assess and socialize risk findings. On-going risk tracking of Cloud items.

• Facilitating Risk meetings with public and private cloud teams. Key role in the coordination/facilitation of controls workshops with internal/external stakeholders in managing the in-scope applications.  This includes weekly/monthly onboarding meetings to discuss in/out of scope applications with internal auditors, application custodians and business owners.

• Reviewing Risk log for existing findings, review findings and follow up with approvers for acceptance. Meeting Platform leads to understand; reasons for exemption and what controls they are failing

• Review Platform Scorecards and update Archer if and when needed. Maintain Central Risk Repository for Cloud Technology. Accountability for maintaining Cloud Platform risk profile for different patterns offered in the Cloud program.

Vendor Management:

• Support your colleagues in executing and following up on third party controls required for the CSPs.

• Participate, lead discussions, negotiate Business Continuity Management, Business Impact Assessment and Exit Strategy

Audit engagements (internal/external):

• Consult in T&O compliance/audit standards for assessing impact to T&O. Stay up to date on changing regulatory standards for external reporting that impact T&O.

• Manage the successful completion of SOX audit & identify & implement proceses to support reduction in time spent during an audit.

• Maintain a backlog of Questions & Answers and produce and report on insights based on the audits conducted to drive key actions to support the overall healthiness of the Cloud Risk Profile.

• Manage the remediation efforts for gaps raised by third parties and ensure that remediation is completed timely and effectively. Provide consultation services on remediation paths and accountable for closure package preparation.

Risk Transformation:

• Work with key partners in the cloud program to identify and implement ideas that will support more efficient and timely risk management practices, including transforming the issue management process.

• Create and deliver a risk training program curriculum for the Cloud Program.

Documentation

What Do You Need To Succeed?

 Must have:

• 7+ years in the IT, assurance, or financial services industry; external audit experience is a plus.

• Strong knowledge of IT risk & compliance management practices & vendor management

• Maturity level and skill/judgment to be able to deal effectively with sr. management within RBC and operational risk groups throughout the organization

• Excellent communication (verbal & written) skills, including strong appreciation of relationship management & attention to detail.

• Able to work independently and deliver on responsibilities with minimal supervision.

• Sound problem solving, analytical (including qualitative analysis), research, and quantitative skills

• Strategic thinker with excellent interpersonal skills to work across functions and businesses

• Ability to facilitate between and influence key decision make

• Preferred: CISSP, CCSP / CCSK / AWS, Azure or GCP technical certifications

Nice-to-have:

• Experience in a matrix environment, such as a large Financial Institutions

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

• Flexible work/life balance options

• Opportunities to do challenging work

#LI-Hybrid

#LI-POST

#TEHCPJ

Job Skills

Business Continuity Management (BCM), Business Continuity Planning (BCP), Business Impact Assessments, Cloud Computing, Compliance Risk Management, Identifying Risks, Impact Analysis, Impact Evaluation

Additional Job Details

330 FRONT ST W:TORONTO

TORONTO

Canada

37.5

Full time

Technology and Operations

Regular

Salaried

2024-02-16

2024-03-01