All jobs within 200 km around Carleton Place

JOB SUMMARY

The HR Business Services Branch operates as an internal consulting practice, working closely with business leaders and managers to support business strategy and sustained performance. As the primary contact to the client group, each unit provides proactive, strategic and operational advice to managers and staff in the following areas: business people strategy and analytics, business workforce planning and implementation, organizational design and job evaluation, talent acquisition, performance management, workplace safety, organizational health, disability management, accommodations and WSIB.

As a member of a multi-disciplinary team of HR professionals providing tailored HR solutions to meet the business needs of an assigned client group, your primary responsibilities include:

• Partnering with business leaders and hiring managers to assess their talent requirements and advise on the best hiring strategy.
• Using creative and innovative sourcing techniques and experience in social media and job platforms, such as, Linkedin, Indeed and other niche sources.
• Conducting all initial phone screens and coordinating assessments, interviews, reference and background checks for hiring teams.
• Developing and maintaining a candidate pipeline for current and future hiring needs.
• Updating regular reporting metrics and project deadlines to hiring managers.
• Supporting talent acquisition and outreach programs to attract and retain diverse people with the right skills and fit to meet the current and future needs of the City.
• Working across HR Business Services and with HR functional experts to share best practices, and provide comparison and feedback to improve service delivery.
• Supporting team members in the delivery of HR services, providing guidance and expertise to resolve issues and expedite service delivery.

EDUCATION AND EXPERIENCE

Completion of 3 year university degree or community college diploma in Human Resource Management, Business Administration, Public Administration, Education, Social Sciences or related field

Minimum of 3 years of related experience in human resources including demonstrated experience in providing staffing/talent acquisition guidance and support

Experience in behavioural interviewing techniques is desirable

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Recruitment and staffing practices, strategies and tools, including alternate means and sourcing strategies for difficult-to-fill positions 
• HR legislation including Employment Equity
• HR programs and services, policies and procedures, and applicable collective agreement provisions
• HR information systems, social media and job platforms
• Workforce planning concepts and processes
• Knowledge of applicable health and safety legislation, including the rights and duties of workers

COMPETENCIES, SKILLS AND ABILITIES

• Ability to work collaboratively and build rapport with others
• Performs effectively in a multi-disciplinary work environment by demonstrating professionalism, initiative and enthusiasm for each assignment
• Ability to understand client/business needs, conduct research, gather and analyze complex information/data, develop innovative solutions based on results, and effectively present recommendations
• Creative problem solving skills with a focus on continuous improvement and enhancing the client experience
• Excellent written and verbal communication and listening skills
• Proficiency at an intermediate level in MS Office to support the production of documents, spreadsheets, reports and presentations
• Demonstrates the City’s core values of integrity, transparency, impartiality, respect and accountability at work
• Excellent interpersonal skills and the ability to interact cooperatively, effectively and efficiently with staff and the public as required
• Ability to work effectively in a team environment to achieve corporate, departmental and branch goals
• Demonstrates tact, diplomacy and discretion, and maintains strict confidentiality
• Highly organized with the ability to prioritize, set schedules, meet deadlines, handle multiple projects/activities and competing demands, and deliver results in a changing work environment

JOB SUMMARY

The mandate of the Corporate Real Estate Office (CREO) is to provide innovative property solutions and expert real estate leadership to the City of Ottawa, including a corporate and consistent approach to ensuring space in all facilities is being used efficiently and implementing the Corporate Accommodations Strategy. CREO serves as the City's corporate landlord, real estate manager, project manager and developer for approximately 3,781 properties, 52,000 acres of land and 1,040 buildings with over 12.8 million square feet and a $2.1 billion replacement value.

You are responsible for providing day-to-day or strategic real estate acquisition, disposal, leasing, development, valuation and/or management support services to the City.

You also: perform or assist in research/analysis; participate in the development of project, capital and operating budgets; communicate with various internal and external parties, and fulfill documenting and reporting requirements relating to their assignment. You may also work on cross-functional teams or specific projects.

EDUCATION AND EXPERIENCE

Completion of 3 year community college diploma in business administration, property management, or other field relating to real estate services.

Less than 1 year of experience is required.

Experience in a real estate environment is an asset, with specific experience assisting with one or more of the following areas: real property acquisition/disposition, property management/leasing, multi-stakeholder negotiations, land management, encroachments, real estate financial administration.

KNOWLEDGE

• General knowledge of applicable legislation, including the Registry Act, Land Titles Act, Municipal Act, Planning Act, Commercial Tenancies Act, Residential Tenancies Act, and the Expropriations Act of Ontario
• General knowledge of legal documents as they apply to real property transactions in Ontario, including agreements of purchase and sale, agreements specific to the Expropriations Act, easements, lease agreements, licences, and an understanding of contract and real property law
• General knowledge of City by-laws, plans, policies, procedures and processes relating to the delivery of real estate services
• General knowledge of the rights and obligations of the City and the property owner vis-à-vis expropriations, and the expropriation negotiation and arbitration process of the Board of Negotiation and the Ontario Municipal Board
• General knowledge of Municipal government structure, including the Land Registry and Land Titles systems
• General knowledge of the appraisal process, legal surveys and engineering plans as they relate to real estate services
• Knowledge of the Ottawa real estate market and general realty market trends
• General knowledge of Project Management
• Technical Report Writing
• General knowledge of financial principles and financial analysis

COMPETENCIES, SKILLS AND ABILITIES

• Self-motivated, and able to work with minimal direction in a fast-paced, multi-project environment, and collaboratively with others
• Possess strong organizational skills and flexibility to plan, initiate, organize and prioritize own work and to effectively manage competing demands, conflicting priorities, sensitive issues, pressures and deadlines
• Possess computer literacy in MS Office Suite in a Windows environment, including use of Intra/Internet
• Able to learn/use other advanced computer applications or software specific to the work assignments (databases, GIS)
• Possess a high degree of accuracy, and ability to draft legal agreements designed to secure land interests and/or releases for the City
• Possess research skills and the ability to interpret/analyze/evaluate issues and to make decisions/formulate recommendations
• Able to perform financial analysis and estimate project costs
• Able to write technical reports prepared in formats conducive to various audiences and City council
• Possess excellent interpersonal, communication, and public relations skills
• Possess negotiation skills to participate in negotiations to secure the required property interests for the City
• Possess conflict resolution skills to influence decisions, and to deal with contentious issues and situations
• Thorough, self-motivated and reliable
• Organized, analytical and attentive to detail
• Possess sound judgment, tact and discretion
• Flexible and adaptable
• Possess initiative and creativity

JOB SUMMARY

The mandate of Supply Services is to ensure procurement activities (valued at approximately $1 billion annually) and payment activities (valued at approximately $3 billion annually) are undertaken with a strategic corporate outlook, and reflect industry best practice to effectively meet the needs of City departments, the Library Board, Ottawa Police Services and the expectations of Council.

You are responsible for conducting ongoing analysis of operations, reporting results, and providing analytical expertise for special projects in support of the Accounts Payable (AP) program and Supply Services. 

You support a high-volume environment that aligns with City-wide strategies, service excellence, initiatives and goals.

EDUCATION AND EXPERIENCE

Completion of 4 year university degree in Commerce, Finance, Accounting or other related field 

Minimum of 2 years of experience in accounting process environment, including financial analysis, and financial modelling.

KNOWLEDGE

• Knowledge of financial controls and processes and Accounts Payable Processing
• Forward thinking, able to provide the right information for management decision
• In depth knowledge of SAP, Markview, Excel 
• Knowledge of Business Intelligence (BI)
• Knowledge of the Accounts Payable process, its priorities and challenges
• Understanding the intricacies  of how the data is collected, and the resulting affect on reports
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.

COMPETENCIES, SKILLS AND ABILITIES

• Able to understand/appreciate the technical complexities and diversities of the work in order to provide financial management support
• Able to research, analyze and evaluate financial/budgetary issues, interpret data, make decisions, develop appropriate solutions and formulate recommendations
• Able to identify financial tracking and reporting requirements and provide user input to systems enhancements
• Able to administer regulations, laws, and financial/administrative policies/procedures
• Able to work collaboratively
• Possess excellent interpersonal and communication skills
• Possess advanced computer literacy in MS Office Suite in a windows environment, including use of intra/internet
• Able to use Corporate SAP modules/system and work with other advanced computer applications or software 
• Analytical and attentive to detail
• Able to understand the impact of the limitations of the source of information
• Creative problem solving
• Excellent communication
• Able to exercise discretion and confidentiality
• Flexible and adaptable to deal with shifting priorities
• Able to demonstrate sound judgment and initiative
• Able to demonstrate tact and diplomacy
• Possess initiative and self-motivation
• Possess a strong customer service orientation

JOB SUMMARY

The mandate of ServiceOttawa is to achieve better outcomes for Ottawa residents and businesses when they access City services, by providing a consistent and positive client experience across multiple channels with a focus on Service Excellence. The Counter Services team responds to community needs through the provision of optimum client service delivery employing a centralized one-stop approach. Counter Services consists of seven Client Services Centres and three Provincial Offences offices, which offer a variety of services such as pet registrations, marriage ceremonies, payment intake, parking permits and provincial court services to name a few. Counter Services staff process over 250,000 transactions and handle over $190 million in revenue per year for the City. 

You are responsible for providing information and customer service for a wide range of municipal and provincial services, programs, policies, procedures, permits and fee structures, as part of a team of agents, delivered through a ServiceOttawa Centre; ensuring service continuity in responding to inquiries and urgent requests from the public, elected officials, internal staff, and other government agencies through a variety of platforms, primarily by in-person and including electronic/web, email and phone in the most efficient and professional manner possible, minimizing referrals and transfers to other subject matter experts, where possible, and ensuring follow up where required. Work is performed in accordance with corporate/departmental/branch policies, procedures, standards and guidelines, as well as any applicable legislation/regulations, and in meeting performance and quality assurance standards.

You are also responsible for determining the course of action for parking ticket resolution in accordance with the First Attendance Facility policy/procedures, and service standards set within the Branch.  

Application Close: 28/06/2024

EDUCATION AND EXPERIENCE

Completion of Grade 12

Post-secondary education and/or training related to Customer Service is an asset

Minimum of 3 years of relevant experience in a customer service environment, providing service to the public by telephone, in person, in writing and electronically in a multi-service environment, such as a in call centre and/or a counter service operations 

KNOWLEDGE

• Knowledge of customer service delivery mechanisms, practices and strategies to resolving customer related complaints
• Computer literacy in MS Office Suite, internet/intranet and job specific programs such as ICON, IP360, Dynamics, Liberty Recording System, LAGAN, Knowledge BASE, Ottawa.ca, MAP, ITX, VTAX, H2O, ACTIVENet, PRESTO, SAP, VSTATS etc.
• Knowledge of provincial legislation & regulations, corporate policies & procedures along with the ability to apply and interpret these provisions
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.
• Knowledge of City of Ottawa organizational structure, services and personnel is an asset

COMPETENCIES, SKILLS AND ABILITIES

• Strong interpersonal and communication skills combined with excellent customer service skills especially during busy periods, stressful situations or emergencies
• Communicate effectively and tactfully with municipal staff, elected officials and members of the general public by telephone and in-person
• Strong writing skills and ability to compose professional, clear and concise responses to written inquiries
• Organize, multi-task and prioritize work
• Exercise sound judgment and discretion in decision making to selecting/suggesting a course of action within a list of possible alternatives, particularly after-hours, to minimize risk to the corporation and maximize public safety
• Work independently and in a team setting
• Possess an excellent attendance record 
• Punctual, reliable and dependable
• Flexible and adaptable to deal with varying situations
• Strong listening/comprehension skills
• Strong organizational skills

JOB SUMMARY

Fleet Maintenance & Technical Services is responsible for: scheduled, unscheduled and emergency service; seasonal overhauls; vehicle commissioning/decommissioning; vehicle inspections and certifications; warranty monitoring; shop and specialty tool maintenance/management; maintenance of small equipment and special equipment such as fire, ambulance, ice resurfacing, turf, etc.; repair performance analysis; and Technical Services including specifying, acquiring, leasing and disposing of Municipal Fleet Vehicles.

You are responsible for performing a wide range of duties expected of a Vehicle and Equipment Technician 2, including, but not limited to, the following: conducting diagnostic inspections, performing general mechanical overhaul and repair work, and performing scheduled preventive daily maintenance inspections and repairs on vehicle system and components including, but not limited to, steering, suspension, electrical, ignition, fuel, emission control/exhaust and engine management, hydraulics, and vehicular climate control systems.  

You perform all maintenance and repairs to a wide variety of fleet vehicles systems and components including, but not limited to, vehicles powered by gas, diesel, propane or natural gas, tractors, graders, loaders, dozers, cranes, mowers, heavy vehicles (i.e. garbage trucks, zambonis, ice resurfacing equipment, etc.), and automotive associated equipment including, but not limited to, boilers and compressors.

EDUCATION AND EXPERIENCE

Completion of Truck and Coach Technician 310T apprenticeship program of 6720 hours

Minimum of 2 years of experience within a Municipal Fleet or similar truck and coach environment

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• City policies and procedures affecting shop operations
• Considerable knowledge of the vehicle systems and the standard practices, safety issues, materials, tools, equipment and supplies to carry out maintenance operation
• Manual and electronic diagnostic equipment 
• Personal computers with ability to use the Fleet Management Information System
• Code of Conduct rules and policy
• Collective agreement
• Material Safety Data Sheets
• Safe work practices of the trade including working at heights and the lifting of heavy objects
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.

COMPETENCIES, SKILLS AND ABILITIES

• Work independently with minimal direction, and collaboratively with peers and managers as part of a maintenance repair team 
• Ability to read, understand and interpret blueprints, wiring diagrams, service manuals, schematics, drawings, work orders and any other documents used in the maintenance operation
• Ability make estimates of materials and time required to perform the work 
• Ability to proceed effectively with emergency work including on the road work with limited resources to provide maximum results and timelines
• Skill in the use of jacks, hoists, overhead cranes, lift trucks and mobile lifting devices
• Skill in the use of high-pressure gas and electric welding equipment (Mig. Arc. Bronze, steel, aluminum) to effect repairs as authorised under the technician license
• Possess analytical skills and be detail oriented
• Good manual dexterity and ability to work to close tolerances 
• Able to communicate effectively, both orally and in writing, with management, manufacturers and engineers to provide for problem solving and suggest corrections to problems found on specialized vehicles and equipment
• Ability to provide training and explain instructions and guidelines to others effectively
• Able to efficiently use, operate and maintain tools, precision measuring instrument, state-of-the-art automotive diagnostic and test equipment to diagnose mechanical, electrical and hydraulic malfunctions
• Possess a work record of good attendance and job performance 
• Possess sound judgement 
• Use initiative to meet deadlines
• Flexible, adaptable and able to accept constructive criticism
• Physically fit with stamina to perform the duties of the trade (which may include working in a standing position for long time)
• Able to work in uncomfortable or confined positions on occasion
• Able to lift and carry heavy parts and equipment safely
• Able to tolerate exposure to moderate amounts of noise, dust, grit, oil/grease, fumes, solvents, paints, lacquers, hot/sharp metals and surface finishing products
• Provide own hand and air tools relating to the trade (SAE & Metric as required) according to provisions of the collective agreement 
• Able to work a variety of scheduled shifts, including week-ends, on-call, evening and nights, as per the collective agreement
   

JOB SUMMARY

Parks, Recreation & Cultural Services is responsible for the day-to-day operation of facilities and service delivery for recreation venues and programs, parks & recreation policies, and programs for cultural services. Ensures the operations, processes and services are customer-centric and efficient. The units deliver community recreation programs through geographically aligned areas across the City, aquatic, sport and physical activity programming for all ages, as well as programming to address the needs of individuals with disabilities and population segments who may experience barriers to access recreation services.

You are responsible for all functions relating to the delivery of therapeutic recreation day programs, including the Acquired Brain Injury (ABI) Program, the Variety West Program, and/or the Supported Community Enhanced Learning (SCEL) Program. You are responsible for all aspects of the day-to-day delivery of the intake/assessment process, therapeutic recreation, social and recreational aspects of the program.

EDUCATION AND EXPERIENCE

Completion of 3 year university degree in psychology, sociology, therapeutic recreation, social work, education or related field

Minimum of 3 years of related experience working with special populations in social service agency, rehabilitation, clinical, or therapeutic recreation environment

Experience in supervision of staff and volunteer management

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Applicable federal, provincial, municipal legislation, policy/procedures
• Needs/abilities of special need populations
• Ethics, professional conduct/standards
• Risk management principles and practices pertaining to special populations
• Crisis prevention/intervention management
• Human resource/labour relations principles, including knowledge of collective agreements
• Knowledge of safe practices in prevention of transmission of communicable diseases
• Program/event planning, design, development and evaluation
• Facility management
• Documentation standards and practices
• Alternate communication methods/adaptive devices
• Network of social service agencies and community partners
• Must possess the training, experience and knowledge to organize the work and its performance
• Must be familiar with all applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the work place, and have knowledge of appropriate actions to be taken in order to ensure the health and safety of staff in accordance with applicable legislation and city policies and procedures
• Knowledge of Therapeutic Recreation tools: OHIO, Community Integration Scales, Factor R and AED

COMPETENCIES, SKILLS AND ABILITIES

• Use of a variety of computer software programs (i.e. MS Office Tools – Word, Excel, Outlook; CLASS)
• Ability to lead, coach and motivate a team of staff
• Ability to work within a multi-disciplinary team setting
• Client assessment skills
• Effective communication skills
• Ability to organize and plan programs
• Budget management experience
• Excellent interpersonal and communication skills with individual clients, families, colleagues and staff
• Effective conflict resolution skills
• Effective problem solving strategies
• Flexible and adaptive
• Respect for client-centered choice, privacy and confidentiality