552 Jobs Found
Customer Experience Associate Full-time Job
Customer Service Saint-JérômeJob Details
About the role
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.
Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:
- Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
- Processing day to day transactions
- Nurturing rich, long-standing relationships
- Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
- Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
Is this role right for you? In this role you will:
- Build strong customer relationships and deliver excellent customer service
- Uncover and solve customers’ needs
- Explain complicated concepts simply
- Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
- Demonstrate an eagerness to learn and determination to succeed
Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:
- Have proven customer service skills through work or community involvement
- Are willing to assist in a professional, friendly and efficient manner
- Are available to work a flexible schedule
- Are comfortable in simple sales situations
- Have strong technical skills and the ability to promote digital and self-service banking options to our customers
What’s in it for you?
- The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
- A rewarding career path with diverse opportunities for professional development
- Internal training to support your career growth and enhance your skills
- An organization committed to making a difference in our communities – for you and our customers
- You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
- A competitive compensation and benefits package
Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English and French because they will serve and English-speaking clientele.
Customer Experience Associate
Scotiabank
Saint-Jérôme - 58.08kmCustomer Service Full-time
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Electromechanic Full-time Job
Maintenance & Repair Saint-JérômeJob Details
Reporting to the maintenance supervisor, the post holder will be responsible for carrying out various maintenance and servicing tasks on equipment on the various lines.
Please note that there are two salary increases in the first year.
Available salary: $37.05
Evening premium of $1.25/h and night premium of $1.75/h
Schedule: night 3.2.2.3.
We support and care for our employees and their families by offering:
- Vacation upon hiring;
- Generous and comprehensive group insurance;
- Group pension plan with employer contribution;
- Telemedicine and assistance program for employees and their families;
- Share capital with employer contribution;
- Generous allowance for parental leave;
- Paid leave; sick leave, mobile leave and volunteer leave;
- Possibility of contributing to group RRSPs and TFSAs
- Training and development programs;
- Activities organized for employees and their families;
- Special discounts on our products;
Contributing in this role is:
• Carrying out the installation, maintenance and mechanical, electrical, pneumatic and hydraulic repair of the equipment of the various bottling lines;
• Carrying out the work according to established priorities, the availability of equipment and required materials;
• Facilitating compliance with deadlines and the efficiency of the production and packaging of dairy products;
• Communicating the progress of work and projects to the people concerned;
• Carrying out inspection and preventive maintenance of equipment;
• Resolving and repairing equipment in breakdown situations to ensure that production objectives are met;
• Providing training to plant employees, as needed;
• Working with external companies to complete projects;
• Carrying out electrical installations;
• Carrying out breakdown analyses and suggesting measures to improve process efficiency;
• Sanitary welding (TIG);
• Ensuring that planned work is carried out according to deadlines and performing all other related tasks.
The qualifications sought are:
• 3 to 5 years of experience in a similar position;
• Post-secondary education in a related field (electromechanics, automation, etc.);
• Possess a certificate in electricity (license C) (an asset);
• Training and experience with PLC (an asset);
Mastery of common computer tools;
• Excellent problem-solving skills and analytical mind;
• Ability to work with minimal supervision;
• Initiative, proactivity and excellent work organization skills.
Electromechanic
Saputo Diary
Saint-Jérôme - 58.08kmMaintenance & Repair Full-time
37.05
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Customer Experience Associate - St-Jerome, QC (15 hours/week) Full-time Job
Customer Service Saint-JérômeJob Details
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.
Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:
- Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
- Processing day to day transactions
- Nurturing rich, long-standing relationships
- Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
- Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
Is this role right for you? In this role you will:
- Build strong customer relationships and deliver excellent customer service
- Uncover and solve customers’ needs
- Explain complicated concepts simply
- Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
- Demonstrate an eagerness to learn and determination to succeed
Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:
- Have proven customer service skills through work or community involvement
- Are willing to assist in a professional, friendly and efficient manner
- Are available to work a flexible schedule
- Are comfortable in simple sales situations
- Have strong technical skills and the ability to promote digital and self-service banking options to our customers
What’s in it for you?
- The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
- A rewarding career path with diverse opportunities for professional development
- Internal training to support your career growth and enhance your skills
- An organization committed to making a difference in our communities – for you and our customers
- You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
- A competitive compensation and benefits package
Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English and French because they will serve and English-speaking clientele.
Customer Experience Associate - St-Jerome, QC (15 hours/week)
Scotiabank
Saint-Jérôme - 58.08kmCustomer Service Full-time
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Financial Services Representative Full-time Job
Financial Services Saint-JérômeJob Details
As a member of the Personal and Business Banking team, you’ll work in a fast-paced Banking Centre where you’ll make a meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal goals, provide informative and tailored service, and recommend the right products and solutions that will help their financial success. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance.
At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you will be constantly on-site.
How you'll succeed
- Client engagement - Meet with clients to understand their personal and business priorities, advise them on solutions, and provide a forward-looking financial plan. Use your knowledge of cash management, credit, investment and wealth protection to help clients meet their goals.
- Relationship building - Engage in marketing and outreach activities to show clients you value them and their communities. Grow your network, deepen existing relationships, and work as one team to ensure clients are connected to the right people and opportunities.
- Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.
Who you are
- You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
- You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
- You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making.
- You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
- You love to learn. You’re passionate about growing your knowledge, and you know that there is no limit to what you can achieve.
- You’re a certified professional. You have current accreditation and good standing Mutual Funds License (Canadian Securities Course or Investment Funds In Canada).
- You can demonstrate 1 year experience in working with clients and achieving sales results. It’s an asset if you have prior banking experience in a similar capacity.
- Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
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We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
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Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
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We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
Financial Services Representative
CIBC
Saint-Jérôme - 58.08kmFinancial Services Full-time
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Factory helper Contract Job
General Category LavaltrieJob Details
Requirements:
Languages: Candidates must have knowledge of the French Language
Education: Candidates don’t need standard educational qualification such as degree, certificate or diploma
Experience: Candidates should have experience of 1 to less than 2 years
Security and safety: Criminal record check
Physical Requirements:
- The candidates should be comfortable working in dusty and noisy environments and thrive in a fast-paced work environment
- The candidates should be experienced in handling repetitive tasks and physically fit to meet the demands of the job
- The candidates should possess manual dexterity for intricate tasks and be able to lift up to 23 kg (50 lbs)
Other Requirements:
- The candidates should exhibit punctuality in their work and be dependable in fulfilling their responsibilities
- The candidates should be effective team players
Candidate Status:
- Canadian citizens and permanent or temporary foreign workers of Canada are eligible for this position
- International Candidates who don’t have a valid Canadian work permit also can apply
Responsibilities:
- The candidates should be able to transport raw materials, finished products, and equipment throughout the plant manually or using powered equipment
- The candidates should be able to sort, pack, crate, and package materials and products, assist machine operators, assemblers, and other workers
- The candidates should be able to perform other laboring and elemental activities, clean machines and immediate work areas, and sand, trim, grind, or clean products into the final form using hand tools
- The candidates should be able to assemble prefabricated parts, fit, and install pre-fabricated parts and subassemblies, and receive, unpack, and sort incoming parts, supplies, and materials
Benefits:
- The candidates will get bonus, long term benefits, various benefits, free parking, and on-site recreation and activities
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details
By email
info@synergy.ca
By phone
450-586-1400 Between 08:00 a.m. and 05:00 p.m.
Factory helper
Coffrages Synergy
Lavaltrie - 58.65kmGeneral Category Contract
16 - 18
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Cargo Handler/Non-Driver Full-time Job
Federal Express Corporation Canada
General Category GranbyJob Details
ob Duties
- To load and unload freight, scan, and sort freight within the facility.
- Required Knowledge, Skills, and Abilities
- High School Diploma or GED preferred
- FedEx Canada operations and Canadian Customs regulations - (Preferred)
- Good interpersonal skills
- Ability to successfully complete all basic and recurrency training.
- Must have the ability to lift 70 lbs & maneuver any package weighing up to 150 lbs with appropriate equipment
GRADE: 79
DISCLAIMER
This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered
- Location: 207 Rue des Alouettes, St Alphonse de Granby, QC J0E 2A0, Canada
Additional Posting Information:Pay rate: $19.79/ hour- Taux de rémunération : 19,79 $/heure
Cargo Handler/Non-Driver
Federal Express Corporation Canada
Granby - 61.73kmGeneral Category Full-time
19.79
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Brokerage Representative III Full-time Job
Customer Service GranbyJob Details
This position is responsible of process the customs clearance (release) and/or confirm declarations for non-complex to complex shipments guided by the CCBS system and personal skills. This role requires the handling of delivery service and/or import permits requests if required and/or gathering and sending proper documentation to the government. This position assesses all fees for the importation of international packages and performs general brokerage tasks.
Job Type:Full-Time / Permanent
Workdays: Mondayto Friday(must be able to work ALL 5 days of the week)
Shift Hours:8.00 AM to 5.00 PM(must be able to work a minimum of 40 hrs. per week)
Durée du quart de travail: 8hours per day(requires flexibility with Start time)
Work Location:23 Bd de l'Aéroport Bromont, QC J2L 1A3
Hourly Wage: $to be defined
Key Responsibilities and Duties
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Assess duties, taxes, and brokerage fees of imported commodities.
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Ensures assessment of duties and taxes adhere to local Customs and Revenue Agency regulations.
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Contact customers on brokerage related matters.
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Entry the data from the open customer’s files, validate information, credit, and invoicing.
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Collect supplementary information or documentation from customers, drivers, custom and other offices, etc., when required.
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Identify customer profiles discrepancies.
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Answer standard questions and requests from customers, drivers, customs, and other offices.
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Work as team member with other partners: clients, employees, carriers, inbound agents.
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Identify business opportunities.
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Rapid and efficient support; dossiers in order, productivity in number of files prepared.
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Process on time and error free the information.
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Follow operational guidelines; cross-selling.
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Cooperate and assist with internal team members.
Requirements
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Bachelor's degree or International equivalent - Preferred
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Excellent verbal and written communication skills:French 90% / English 10%
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Level of French needed: proficiency
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2 to 4 years of experience in customs operations - Required
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Customs Specialist (CCS) certification - Preferred
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Brokerage certification - Preferred
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Previous experience in a call center environment – Preferred
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In-depth knowledge of customs operations, laws and regulations, and other government departments
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In-depth knowledge of HS system, CUSMA (Canada, US, Mexico Agreement), and permit process
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Intermediate computer skills: Microsoft Office
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Strong analytical thinking, problem-solving, basic research, attention to detail, and time management skills
Compensation and Benefits
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2 weeks of paid vacation after one year of service.
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Vision, health, and dental benefits after one year of service.
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Overtime.
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Weekly Pay/ Direct Deposit- Every Friday.
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Immediate access to UPS ‘Employee Discounts’ upon hiring.
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Paid training.
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Pension Plan.
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Free Onsite Parking.
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Opportunity for advancement within a Fortune 50 Company.
Brokerage Representative III
UPS
Granby - 61.73kmCustomer Service Full-time
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Helper, mechanic Full-time Job
Maintenance & Repair GranbyJob Details
Overview
Languages
English or French
Education
- Secondary (high) school graduation certificate
- or equivalent experience
Experience
1 to less than 7 months
On site
Work must be completed at the physical location. There is no option to work remotely.
Work site environment
- Dusty
- Hot
- Odours
Work setting
- Manufacturing and industrial plant
- Automobile
Responsibilities
Tasks
- Move tools, equipment and other materials
- Hold stakes during surveying activities
- Help tradespersons, apprentices and other workers as directed
- Clean machines and immediate work areas
- Perform other labouring and elemental activities
- Check and weigh materials and products
- Assist machine operators, assemblers and other workers
- Transport items throughout plant using powered equipment
Experience and specialization
Area of work experience
- Repair
- Production
Area of specialization
- Motor vehicles
- Heavy equipment
Additional information
Work conditions and physical capabilities
- Combination of sitting, standing, walking
- Handling heavy loads
- Work under pressure
- Attention to detail
- Hand-eye co-ordination
Weight handling
- Up to 13.5 kg (30 lbs)
- Up to 23 kg (50 lbs)
Own tools/equipment
- Steel-toed safety boots
- Gloves
Personal suitability
- Team player
- Punctuality
Benefits
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
Financial benefits
- As per collective agreement
How to apply
1
By email
helene.masse-pothier@wasteconnections.com
This job posting includes screening questions. Please answer the following questions when applying:
- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
Helper, mechanic
Les Entreprises Raylobec INC
Granby - 61.73kmMaintenance & Repair Full-time
23.50
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Ops Agent Admin Full-time Job
Federal Express Corporation Canada
Administrative Jobs GranbyJob Details
- Location: 207 Rue des Alouettes, St Alphonse de Granby, QC J0E 2A0, Canada
Supports station/call centre operations and management in all aspects of business and office procedures including liaison with internal and external customers, suppliers and employees. Co-ordinates all administrative aspects of the station/call centre and directly assists senior manager in achievement of departmental goals.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
High school diploma/educational equivalent with secretarial courses or business college training preferred.
Two (2) years experience in a customer contact environment of which one (1) year is in a secretarial/administrative role.
Standard level MS Excel, Word. PowerPoint is preferred.
Good communication (verbal/written), interpersonal and organizational skills required.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
High school diploma/educational equivalent with secretarial courses or business college training preferred.
Two (2) years experience in a customer contact environment of which one (1) year is in a secretarial/administrative role.
Standard level MS Excel, Word. PowerPoint is preferred.
Good communication (verbal/written), interpersonal and organizational skills required.
Preferred Qualifications:Must be bilingual French and English Doit maitriser le français et anglais
Ops Agent Admin
Federal Express Corporation Canada
Granby - 61.73kmAdministrative Jobs Full-time
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Sales Associate Full-time Job
Sales & Retail GranbyJob Details
At Rogers, we believe in fostering an environment that inspires personal growth, building careers, and creating an inclusive future for everyone. If you’re passionate about technology, enjoy connecting with people, and thrive in a supportive team environment, consider exploring the following opportunity!
As a Sales Associate, you can expect to:
- Enhance the retail experience in our stores, by providing best in class service and value-added solutions to our customers
- Promote Rogers & Fido brands, including Rogers Mastercard
- Engage and grow your customer base with personalized communication and outreach to customers via phone calls and business text messaging
- Participate in community events and outreach efforts to support local small businesses.
- Operate with a creative spirit that can adapt to an ever-changing environment while enjoying the thrill of hitting sales goals
What’s in it for you:
- Competitive compensation plus commissions
- One of the best flex health benefits, RRSP, TFSA and Pension plans in Canada
- Mental Health and Support benefits- 100% coverage
- Employee and Family Assistance Program benefits
- Employee discounts that can offer up to 50% off our Rogers & Fido products and services
- A commitment to fostering an inclusive and diverse workplace where all our team members can bring their whole selves to work
- A flexible schedule, including evenings & weekends (Min 20 hours/week)
- Career growth and development opportunities
What we’re looking for:
- You are great with people and are passionate about delivering an exceptional customer experience
- You love being part of a team and are a great collaborator
- You are excited and inspired by technology
- You meet the minimum age of majority in your province
- English is an asset
After you apply, watch your email
Candidates will be required to complete an online assessment as a next step. If you are selected to move forward in the process, our recruitment team will reach out to you discuss the position further.
Schedule: Full time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 40 rue Evangeline Unit 850 (5269), Granby, QC
Travel Requirements: Up to 100%
Posting Category/Function: Retail (In Store / Hourly) & Sales and Service
Requisition ID: 312873
Sales Associate
Rogers Communications Inc
Granby - 61.73kmSales & Retail Full-time
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CUSTOMS BROKERAGE REP Full-time Job
Customer Service GranbyJob Details
Job Type: Permanent Full Time - Benefits eligibility after 90 days
Work Schedule: Monday to Friday 8.30am to 5pm.
Job Summary
This position demonstrates advanced knowledge of entry writing. He/She classifies according to the Harmonized Tariff Schedules (HTS), participates in government agencies clearances (PGA), Code of Regulations, and Customs regulations.
Ideal candidate profile for this role;
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High school diploma
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Minimum of 2 years' experience working for a Customs Broker
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Knowledge of customs operations, laws and regulations, and other government departments
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Proficiency in Microsoft Office
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Customs Broker License - Preferred
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Accurate and rapid data entry
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Excellent verbal and written communications skills
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Bilingual (French and English)
Responsibilities:
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Prepares customs entries and forwards freight to designated locations including interface with international and domestic carriers, overseas offices, and importers.
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Prepares customs entries and follows-up with the clearance process on all entries prepared.
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Communicates documentation discrepancies to client and supervisor.
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Coordinates freight delivery to designated locations.
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Resolves finance and accounting reconciliation exchange issues.
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Scans entries into the imaging system meeting allotted and sensitive time requirements.
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Prepares reports/presentations and analysis using various software packages and databases.
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Follows up on documentation discrepancy issues which requires the ability to troubleshoot and communicate effectively, both verbally and in writing with customers and foreign origins.
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Establishes and maintains client relationships.
UPS Supply Chain Solutions offers a competitive total compensation package including:
• Retirement savings plan (6.5% employer match contribution)
• UPS Stock Purchase Plan
• Reimbursement of your tuition fees
• Employee Assistance Program for you and your family
• 7 floater days / yearly + Annual Vacation + Statutory Holidays
• Variety of discounts at certain suppliers for our employees, you are eligible as soon as you are hired.
• Development and career progression opportunities.
Competitive benefits coverage and even some premiums paid entirely by the employer which includes:
• Life insurance for you and your family
• Variety of medical specialists cover under our plan
• Emergency travel assistance for you and your family
• Medical services and supplies part of your medical plan
• Vision care, including eye exam, glasses or contact lenses
• Dental services including orthodontics
• Short and long term disability program
UPS is a diverse and equal opportunity employer. Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process. If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.
CUSTOMS BROKERAGE REP
UPS
Granby - 61.73kmCustomer Service Full-time
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Customer Service Representative Full-time Job
Customer Service GranbyJob Details
Retail Banking Sales & Service
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.
- Identifies customer needs and initiates referrals to BMO colleagues.
- Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
- Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
- Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
- Contributes to meeting branch business results and the customer experience.
- Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
- Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
- Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
- Acts as a key member of a collaborative and versatile branch and market team.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
- Organizes work information to ensure accuracy and completeness.
- Takes the initiative to find creative approaches that make each customer’s experience feel personal.
- Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
- Contributes to business results and the overall experience delivered in the branch.
- May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
- Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
- Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
- Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with legal and regulatory requirements for the jurisdiction.
- Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
- Completes standardized tasks under supervision.
- Performs initial problem solving within given rules/limits & escalates when required.
- Broader work or accountabilities may be assigned as needed.
Qualifications:
- No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
- High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
- Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
- Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
- Projects a professional presence.
- Basic knowledge of specialized sales and business banking solutions to refer to specialists.
- Passionate commitment to helping customers.
- A focus on delivering a personal experience to customers.
- Resourceful self-starter with courage and confidence to approach customers.
- Readiness to collaborate and work in different capacities as part of a team.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
- Basic knowledge learned on the job.
- Verbal & written communication skills - Basic (in business environment).
- Organization skills - Basic (in business environment).
- Collaboration & team skills - Basic (in business environment).
Customer Service Representative
BMO CANADA
Granby - 61.73kmCustomer Service Full-time
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