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Customer Experience Associate - St-Jerome, QC (15 hours/week) Full-time Job

Scotiabank

Customer Service   Saint-Jérôme
Job Details

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

 

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

 

  • Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
  • Processing day to day transactions
  • Nurturing rich, long-standing relationships
  • Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
  • Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs


Is this role right for you?  In this role you will:

 

  • Build strong customer relationships and deliver excellent customer service
  • Uncover and solve customers’ needs
  • Explain complicated concepts simply
  • Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
  • Demonstrate an eagerness to learn and determination to succeed

 


Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

 

  • Have proven customer service skills through work or community involvement
  • Are willing to assist in a professional, friendly and efficient manner
  • Are available to work a flexible schedule
  • Are comfortable in simple sales situations
  • Have strong technical skills and the ability to promote digital and self-service banking options to our customers


What’s in it for you?

 

  • The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
  • A rewarding career path with diverse opportunities for professional development
  • Internal training to support your career growth and enhance your skills
  • An organization committed to making a difference in our communities – for you and our customers
  • You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
  • A competitive compensation and benefits package


Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English and French because they will serve and English-speaking clientele.

Customer Experience Associate - St-Jerome, QC (15 hours/week)

Scotiabank
Saint-Jérôme - 39.27km
  Customer Service Full-time
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them...
Learn More
Feb 27th, 2025 at 12:01

Financial Services Representative Full-time Job

CIBC

Financial Services   Saint-Jérôme
Job Details

As a member of the Personal and Business Banking team, you’ll work in a fast-paced Banking Centre where you’ll make a meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal goals, provide informative and tailored service, and recommend the right products and solutions that will help their financial success. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance. 

 

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you will be constantly on-site.

 

How you'll succeed

  • Client engagement - Meet with clients to understand their personal and business priorities, advise them on solutions, and provide a forward-looking financial plan. Use your knowledge of cash management, credit, investment and wealth protection to help clients meet their goals.
  • Relationship building - Engage in marketing and outreach activities to show clients you value them and their communities. Grow your network, deepen existing relationships, and work as one team to ensure clients are connected to the right people and opportunities.
  • Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

 

Who you are

  • You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
  • You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
  • You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making.
  • You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
  • You love to learn. You’re passionate about growing your knowledge, and you know that there is no limit to what you can achieve.
  • You’re a certified professional. You have current accreditation and good standing Mutual Funds License (Canadian Securities Course or Investment Funds In Canada).
  • You can demonstrate 1 year experience in working with clients and achieving sales results. It’s an asset if you have prior banking experience in a similar capacity.
  • Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

 

What CIBC Offers

 

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

  • We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

  • Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

  • We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

 

*Subject to plan and program terms and conditions

Financial Services Representative

CIBC
Saint-Jérôme - 39.27km
  Financial Services Full-time
As a member of the Personal and Business Banking team, you’ll work in a fast-paced Banking Centre where you’ll make a meaningful difference in our clients’ lives. As a Financial Se...
Learn More
Sep 13th, 2024 at 10:02

Human Resources Advisor (Labor Relations) Full-time Job

METRO INC.

Human Resources   Varennes
Job Details

Your mission in the team:

Under the supervision of the HR manager, the incumbent advises management staff on activities related to human resources, labor relations, disability management and the application of various programs and policies.

 

Your responsibilities as a Human Resources Advisor:

- Provides coaching and training to managers on all internal processes related to employee management and/or the collective agreement. In this capacity, he/she advises and provides support and expertise to managers on the interpretation of the collective agreement and applicable laws.

- Manages disciplinary and administrative aspects in collaboration with distribution managers.

- Supports managers during the investigation, analysis of the various files, the conduct of meetings and the drafting of the various correspondence and measures required, etc.

- Ensures the complete management of grievances and participates in the various joint committees (grievance committee, labor relations committee, etc.).

- Proceeds with dispute settlement agreements and participates in the preparation of files subject to hearings before the various administrative tribunals (arbitration, TAT, etc.).

- Manages complaints of psychological harassment in collaboration with managers.

- Creates and maintains relationships with the union party in order to maintain harmonious working relations.

- Supports managers in change management and communications within the framework of major projects related to the distribution center and participates in working committees.

- Completely manages disability files (illness, SAAQ, IVAC) and coordinates employees’ requests for parental leave and union members’ unpaid leave.

- Answers employees' human resources questions and redirects them to the appropriate resource persons as needed.

- Contributes to the optimization of the various processes under his responsibility with a view to improving their efficiency.

- Participates in the development and maintenance of departmental performance indicators.

- Performs all other related tasks.

 

The qualifications we are looking for:

- Hold a university degree such as a bachelor's degree in industrial relations, human resources or its equivalent.

- Have between three (3) and five (5) years of experience in labor relations or human resources.

- Having professional experience in a unionized environment is required.

- Proficiency in Microsoft Office software (Word, Excel, PowerPoint and Outlook) and the SAP system is an asset.

 

Some additional advantages:

- Possess excellent communication skills in French, both verbal and written.

- Having professional experience in a unionized environment is required.

- Demonstrate good team spirit and be recognized for your dynamism.

- Demonstrate a strong interest in delivering training, manager coaching and support.

- Demonstrate a developed sense of organization and priority management.

- Demonstrate initiative, autonomy and resourcefulness.

- Be able to handle several files at the same time, within tight deadlines.

 

#LI-Hybrid

Human Resources Advisor (Labor Relations)

METRO INC.
Varennes - 39.7km
  Human Resources Full-time
Your mission in the team: Under the supervision of the HR manager, the incumbent advises management staff on activities related to human resources, labor relations, disability mana...
Learn More
Oct 11th, 2024 at 15:17

Office clerk Full-time Job

METRO INC.

Administrative Jobs   Varennes
Job Details

Joining our team has its advantages:

  •  Flexible hours to promote work/life balance
  •  Teleworking in hybrid mode
  •  Flexible group insurance plan from day one
  •  Very competitive pension plan
  •  Generous holiday policy
  •  Weekly pay
  •  Employee and Family Assistance Program
  •  Free parking
  •  Professional development opportunity
  •  Several programs and initiatives in ED&I
  •  Charging stations for electric cars
  •  CPE in the workplace

 

Your responsibilities as an Office Clerk:

  •  Enters data for file maintenance into the software provided for this purpose.
  •  Responsible for updating and sending contract annexes to branches when adding or removing IT equipment.
  •  Receives goods (computers, papers, furniture, etc.)
  •  Ensures the sending and exchange of computer equipment for repair at our service provider.
  •  Maintains inventory of computer equipment by recording entries, exits, losses and withdrawals of items.
  •  Prepares orders based on requisitions issued by internal and external users and ensures that they are personalized in the software provided for this purpose.
  •  Distributes mail for the Rx Center.
  •  Performs any other related tasks.

 

 

The qualifications we are looking for:

  • Hold a secondary 5 diploma or a vocational studies diploma (DEP).
  • Have a minimum of 2 years experience in a similar position or equivalent experience.
  • Demonstrate professional ethics on the telephone and know how to manage customer requests.
  • Possess excellent customer service skills and ease of communication.
  • Know Word and Excel software.
  • Have a very good knowledge of French and English, both verbally and in writing.
  • Be able to lift various heavy loads (sometimes more than 20 kilos).

Office clerk

METRO INC.
Varennes - 39.7km
  Administrative Jobs Full-time
Joining our team has its advantages:  Flexible hours to promote work/life balance  Teleworking in hybrid mode  Flexible group insurance plan from day one  Very competitive pension...
Learn More
Oct 8th, 2024 at 14:58

Security Guard Full-time Job

Securitas Canada

Security & Safety   Varennes
Job Details

We are currently looking for a security agent to join our security team at a distribution center in Varennes!

Work Schedule

  • Monday to Wednesday, from 9:30 PM to 5:00 AM + Sunday and Thursday, from 9:00 PM to 5:00 AM 
  • Permanent full-time position (38.5 hours per week)

Job Requirements

  • Valid Security Guard License (BSP)
  • Valid First Aid Certificate (CPR)
  • Valid driver's license and personal vehicle for commuting to the workplace.
  • Bilingual - French and English (Bilingualism is a requirement for this position as it enables effective communication with our diverse clientele, ensuring seamless interaction and understanding between our company and customers.)
  • Excellent customer service skills
  • Computer skills
  • Good physical endurance for surveillance rounds

Responsibilities

  • Observes and reports activities and incidents at an assigned client site, providing for the security and safety of client property and personnel. 
  • Makes periodic patrols to check for irregularities and to inspect protection devices and fire control equipment. 
  • Preserves order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises. 
  • Controls access to client site or facility through the admittance process.
  • Patrols assigned site on foot or in vehicle; checks for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons. 
  • Protects evidence or scene of incident in the event of accidents, emergencies, or security investigations. 
  • Responds to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents. 
  • Prepares logs and reports as required. Specific duties or tasks may vary and be documented separately.

Note: The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. 

Security Guard

Securitas Canada
Varennes - 39.7km
  Security & Safety Full-time
We are currently looking for a security agent to join our security team at a distribution center in Varennes! Work Schedule Monday to Wednesday, from 9:30 PM to 5:00 AM + Sunday an...
Learn More
Jul 23rd, 2024 at 14:47

Apprentice mechanic, trucks and transport vehicles Full-time Job

Palmer Automotive & Truck Center/Palmer Parts & Equipment

Maintenance & Repair   Carignan
Job Details

Overview

Languages

English

Education

  • College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience

Experience an asset

On site

 Work must be completed at the physical location. There is no option to work remotely.

Benefits

Health benefits

  • Dental plan
  • Disability benefits
  • Health care plan
  • Vision care benefits

Financial benefits

  • Group insurance benefits
  • Registered Education Savings Plan (RESP)

Other benefits

  • Free parking available

 

How to apply

By email

 

richard@palmerauto.ca

Apprentice mechanic, trucks and transport vehicles

Palmer Automotive & Truck Center/Palmer Parts & Equipment
Carignan - 40.56km
  Maintenance & Repair Full-time
  17  -  21
Overview Languages English Education College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years Experience Experience an asset On site  Work...
Learn More
Apr 4th, 2025 at 12:53

Customer Service Representative Full-time Job

Scotiabank

Customer Service   Sainte-Julie
Job Details

As a Customer Experience Associate/ Sainte-Julie/ Permanent/ Part-time 26.25h, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

 

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

 

  • Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
  • Processing day to day transactions
  • Nurturing rich, long-standing relationships
  • Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
  • Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

 

Is this role right for you?  In this role you will:

 

  • Build strong customer relationships and deliver excellent customer service
  • Uncover and solve customers’ needs
  • Explain complicated concepts simply
  • Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
  • Demonstrate an eagerness to learn and determination to succeed

 

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

 

  • Have proven customer service skills through work or community involvement
  • Are willing to assist in a professional, friendly and efficient manner
  • Are available to work a flexible schedule
  • Are comfortable in simple sales situations
  • Have strong technical skills and the ability to promote digital and self-service banking options to our customers

 

What’s in it for you?

 

  • The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
  • A rewarding career path with diverse opportunities for professional development
  • Internal training to support your career growth and enhance your skills
  • An organization committed to making a difference in our communities – for you and our customers
  • You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
  • A competitive compensation and benefits package

 

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in French because they will serve and French-speaking clientele.

Customer Service Representative

Scotiabank
Sainte-Julie - 40.82km
  Customer Service Full-time
As a Customer Experience Associate/ Sainte-Julie/ Permanent/ Part-time 26.25h, you are the face, character and heart of our branches. Scotiabank is a place where we put our custome...
Learn More
May 9th, 2024 at 09:06

Building Maintenance Technician III, Roving Full-time Job

BGIS

Maintenance & Repair   Saint-Basile-le-Grand
Job Details

The Building Maintenance Technician III is responsible for operating the facility including, but not limited to mechanical other supporting systems; performing structured inspections, preventative and corrective maintenance, routine and on-demand services on facility mechanical equipment and other systems. The Technician III is also responsible for performing work in accordance with established processes and practices and for complying with internal and external requirements including but not limited to environmental, health and safety, fire protection.

KEY DUTIES & RESPONSIBILITIES

Troubleshooting

  • Provides observations about facility, facility mechanical and electrical equipment, and systems conditions and deficiencies and provides suggestions for enhancement and repair.

Maintenance

  • Performs work in accordance with established processes and practices.
  • Complies with all internal and external requirements including but not limited to environmental, health and safety, fire protection.
  • Performs regular facility, mechanical and other equipment and systems monitoring inspections, preventative and corrective maintenance to ensure facility uptime objectives are met, uninterrupted client operation and asset integrity of assigned facility are maintained.
  • Responds to routine and on-demand service requests and performs preventative and corrective maintenance on facility mechanical equipment and other systems.
  • Monitors assigned facility by conducting facility walkthroughs for mechanical, electrical, and other equipment system monitoring and inspection.
  • Operates facility mechanical and other systems.
  • Manages work order life cycle progressing the work form dispatched through to completion and records resolution data within service maintenance management database. Ensures work completed meets quality, contract response, and all other requirements.
  • Assists in the implementation of preventative maintenance (PM) program. Ensures that deficiencies are identified, recorded and escalated, and that related documents are maintained.

Client Relations

  • Assists in enhancing tenant and customer satisfaction and maintaining positive relations through the manner in which work is performed and services delivered.

Administration

  • Participates in and assists with facility-related projects.
  • Ensures the manner in which work is performed is in compliance with corporate and legislated policies, procedures, practices, and guidelines related to environmental, health and safety, fire protection, and any other applicable requirements. 
  • Maintains all assigned tools and arranges for repair and replacement where required.
  • Submits all expenditures on a timely basis.
  • Other duties as assigned.

EDUCATION, JOB-RELATED YEARS OF EXPERIENCE & QUALIFICATIONS

  • High school diploma plus trades training and/or certification or licensing.
  • Minimum 3 years experience providing preventive and corrective maintenance on heating ventilation and air conditions systems, or pneumatic or hydraulic systems.
  • Sound knowledge of processes and practices relating to facility operations and maintenance.
  • Demonstrated ability to maintain, troubleshoot and repair (as per applicable qualifications) mechanical and other building systems and equipment.
  • Possesses a strong environmental, health, and safety mindset.
  • Strong client-service orientation along with a high sense of urgency.
  • Knowledge and understanding of Building Automation Systems (BAS).
  • Knowledge and understanding of HVAC Systems.
  • Effective communication skills for the purpose of data relay, exchange, feedback, and clarification.
  • Mentoring skills required to support lower-level technician’s development.
  • Must be able and willing to work shifts, be available for on-call/standby and emergency callouts as they arise.
  • Must strictly adhere to Health and Safety policies including wearing required Personal Protective Equipment (PPE).
  • Must be capable of obtaining appropriate security clearance.
  • Hold a valid driver's license.

Licenses and/or Professional Accreditation (one of the following bullet points - asset)

  • Building Operator Certification or equivalent through an accredited institution required.
  • Provincial HVAC or apprentice license (ex: Gasfitter I & II license refrigeration license, etc.).

Building Maintenance Technician III, Roving

BGIS
Saint-Basile-le-Grand - 43.02km
  Maintenance & Repair Full-time
The Building Maintenance Technician III is responsible for operating the facility including, but not limited to mechanical other supporting systems; performing structured inspectio...
Learn More
Dec 31st, 2024 at 15:44

OMNI Customer Fulfillment Associate Full-time Job

Walmart

Customer Service   Repentigny
Job Details

Position Summary...

Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great way to develop your skills in the retail industry. An OMNI Customer Fulfillment Associate picks, packs and dispenses online orders ensuring high-quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer satisfaction and loyalty. If you are looking for an exciting job in customer service or retail, working as an OMNI Customer Fulfillment Associate may be a great fit for you!

 

 

What you'll do...

1. Efficiently picks and assembles orders from various temperature areas with great care and quality in mind to achieve “On Time” delivery to customers.
2. Packs orders with attention to detail including distinguishing between similar named products, exact quantity, correct product codes.
3. Ensures that products picked are of the highest quality i.e. no damaged products, freshest product selection etc.      
4. Correctly documents and labels all orders correctly through interpretation and understanding documentation including pick slips, packaging details, shipping labels, etc.     
5. Optimizes tote fill by packing orders in a space efficient manner while still ensuring product quality standards are maintained.
6. Balances fulfillment responsibilities with customer interaction and offering service including supporting issues to resolution.     
7. Ensures strict adherence to strict safety and food hygiene standards including maintaining a clean and hygienic work area, immediate clean up of all spills and debris and ensures all totes are clean and void of debris before packing; Operates material handling equipment in a safe and responsible manner and ensuring that all safety pre-inspection checks are completed before use; Exhibits behaviors that support the organization’s mission and core values.
8. Participates in continuous improvement initiatives by suggesting changes including but not limited to operational procedures, productivity standards and efficiencies, customer satisfaction, safety, working conditions and quality standards; Demonstrates flexibility in completing /adjusting to work assignments based on customer requests and meeting daily delivery schedules. 

 

 

‎ 

 

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

 

 

Age – 16 or older

 

 

 

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

 

 

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

 

Primary Location…

100 Boul Brien, Repentigny, QC J6A 5N4, Canada

OMNI Customer Fulfillment Associate

Walmart
Repentigny - 43.23km
  Customer Service Full-time
Position Summary... Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great way to develop your skills in the retail industry. An OMNI Customer Fulfillment A...
Learn More
Aug 28th, 2024 at 15:18

Administrative Coordinator Full-time Job

Day & Ross Inc.

Administrative Jobs   Lachute
Job Details

The Administrative Coordinator is responsible for manifesting, scanning, POD’ing and related duties for The Day & Ross Transportation Group. The purpose of this role is to support the business by looking after the administrative processes for the terminal.

How You’ll Help:

  • Provide administrative support to the managers and office staff team and ensure that administrative matters are organized and dealt with in a professional manner
  • Following up with customers (Walmart-Costco)
  • Send appointment requests via, email, telephone and Boards Update system with appointment information.   Manifest and arrange appointments.
  • Pick-up Bills and POD’s: Enter bills and POD’s. Upload and edit EDI files. Ensure COD and cash shipment payments are received before tendering to agents.
  • Reports: POD reports – following up on PODs Make sure PODs are imaged. Missed appointment report following up with customers if freight not delivering.
  • Call customers regarding appointment change, status, issues regarding appointment. 
  • Log customer interaction consistently and accurately in AS400. 
  • Redirect documents intra- and inter-terminal as well as to customers as needed
  • Answer phone calls and email enquiries and relay calls and messages to appropriate managers and employees
  • Attend meetings, take notes, and follow up on decisions within area of responsibility
  • Assist drivers with preliminary paperwork information such a bill of lading
  • Input skeleton bills into the system ensuring that all critical information is input, enter comments regarding damages, shortages and ensure required signatures are present
  • Gather, enter, and update data to maintain software database on daily basis as appropriate, establish and maintain files and records 
  • Ensure that correct information about missed pickups and deliveries is rescheduled
  • Support and adhere to OS&D team procedures and policies to prevent OS&D loss; tracking freight movement and damages to prevent OS&D loss
  • Assist with data entry
  • Other related duties as may be required

 

Your Skills & Experience: 

  • Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience.
  • Previous Transportation or operational experience is preferred, various roles within transportation would be beneficial 
  • Communication skills - advanced
  • Computer skills – accuracy, MS products, AS400, web based programs
  • Demonstrated customer relationship skills
  • Strong conflict resolution skills
  • Able to work deadlines in high transactional environment
  • Ability to champion business needs in a collaborative manner to colleagues
  • Results focused
  • French & English
  • Able to work with little supervision

 1111 Francois Lenoir, Lachine, QC, H8T 3P9, CA

Administrative Coordinator

Day & Ross Inc.
Lachute - 45.52km
  Administrative Jobs Full-time
The Administrative Coordinator is responsible for manifesting, scanning, POD’ing and related duties for The Day & Ross Transportation Group. The purpose of this role is to supp...
Learn More
Oct 3rd, 2024 at 17:54

Administrative Coordinator Full-time Job

Day & Ross Inc.

Administrative Jobs   Lachute
Job Details

The Administrative Coordinator is responsible for manifesting, scanning, POD’ing and related duties for The Day & Ross Transportation Group. The purpose of this role is to support the business by looking after the administrative processes for the terminal.

 

How You’ll Help:

  • Provide administrative support to the managers and office staff team and ensure that administrative matters are organized and dealt with in a professional manner
  • Following up with customers (Walmart-Costco)
  • Send appointment requests via, email, telephone and Boards Update system with appointment information.   Manifest and arrange appointments.
  • Pick-up Bills and POD’s: Enter bills and POD’s. Upload and edit EDI files. Ensure COD and cash shipment payments are received before tendering to agents.
  • Reports: POD reports – following up on PODs Make sure PODs are imaged. Missed appointment report following up with customers if freight not delivering.
  • Call customers regarding appointment change, status, issues regarding appointment. 
  • Log customer interaction consistently and accurately in AS400. 
  • Redirect documents intra- and inter-terminal as well as to customers as needed
  • Answer phone calls and email enquiries and relay calls and messages to appropriate managers and employees
  • Attend meetings, take notes, and follow up on decisions within area of responsibility
  • Assist drivers with preliminary paperwork information such a bill of lading
  • Input skeleton bills into the system ensuring that all critical information is input, enter comments regarding damages, shortages and ensure required signatures are present
  • Gather, enter, and update data to maintain software database on daily basis as appropriate, establish and maintain files and records 
  • Ensure that correct information about missed pickups and deliveries is rescheduled
  • Support and adhere to OS&D team procedures and policies to prevent OS&D loss; tracking freight movement and damages to prevent OS&D loss
  • Assist with data entry
  • Other related duties as may be required

 

Your Skills & Experience: 

  • Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience.
  • Previous Transportation or operational experience is preferred, various roles within transportation would be beneficial 
  • Communication skills - advanced
  • Computer skills – accuracy, MS products, AS400, web based programs
  • Demonstrated customer relationship skills
  • Strong conflict resolution skills
  • Able to work deadlines in high transactional environment
  • Ability to champion business needs in a collaborative manner to colleagues
  • Results focused
  • French & English
  • Able to work with little supervision

Administrative Coordinator

Day & Ross Inc.
Lachute - 45.52km
  Administrative Jobs Full-time
The Administrative Coordinator is responsible for manifesting, scanning, POD’ing and related duties for The Day & Ross Transportation Group. The purpose of this role is to supp...
Learn More
Sep 20th, 2024 at 14:18

Transborder Coordinator Full-time Job

Day & Ross Inc.

Administrative Jobs   Lachute
Job Details

The Transborder Coordinator is responsible for ensuring accurate and timely processing of invoices, identifying process improvements, prioritizing and contributing to the resolution of reoccurring issues while delivering on assigned objectives.  

 

How You’ll Help 

Prepare and proofread bills, reports, forms, manifest and correspondences to ensure the accuracy of text and format 

Work with customs brokers to get timely customs entries on PAPS shipments for seamless transit of freight 

Organizes with the dock to ensure accurate loading for the outbound lanes for the US gateways 

Creates Manifests for Outbound Loads ensuring all information are completed 

Cuts Line haul Order Number for the outbound load to be sent to dispatch 

Checks and updates Dangerous Goods program to ensure accurate DG placards are input into the system and driver will have these placards in the trailers that needs to go with the outbound drivers for transport to Canada wide destination terminals 

Sort incoming electronic mail and distribute within departments and organization 

Training new personnel on AS400 system 

 

Your Skills & Experience:  

 

Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience. 

Previous Transportation or operational experience is preferred, various roles within transportation would be beneficial.  Business Management experience. 

Communication skills – advanced. 

Computer skills – accuracy, MS products, AS400, Truck Mate and web based programs. 

Attention to detail. 

Demonstrated customer relationship skills. 

Strong conflict resolution skills. 

Able to work deadlines in high transactional environment. 

Ability to champion business needs in a collaborative manner to colleagues. 

Results focused. 

Leadership and team building orientation; negotiation and conflict resolution skills. 

Troubleshooting and problem solving skills, the ability to evaluate current situation, respond quickly to changing requirements, execute and escalate accordingly. 

Strong organizational and time management skills, including the ability to work under pressure in a fast paced setting. 

Ability to multitask and prioritize in a deadline driven environment; appropriate sense of urgency. 

Ability to work independently and to collaborate with others to meet customer expectations. 

English and French required. 

Transborder Coordinator

Day & Ross Inc.
Lachute - 45.52km
  Administrative Jobs Full-time
The Transborder Coordinator is responsible for ensuring accurate and timely processing of invoices, identifying process improvements, prioritizing and contributing to the resolutio...
Learn More
Aug 29th, 2024 at 15:34

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