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Customer Service Representative Full-time Job

BMO Canada

Customer Service   Baie-Comeau
Job Details

Application Deadline:

02/21/2025

Address:

321 boulevard Lasalle

 

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

  • Identifies customer needs and initiates referrals to BMO colleagues.
  • Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
  • Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
  • Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
  • Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
  • Contributes to meeting branch business results and the customer experience.
  • Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
  • Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
  • Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
  • Acts as a key member of a collaborative and versatile branch and market team.
  • Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
  • Organizes work information to ensure accuracy and completeness.
  • Takes the initiative to find creative approaches that make each customer’s experience feel personal.
  • Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
  • Contributes to business results and the overall experience delivered in the branch.
  • May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
  • Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
  • Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
  • Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
  • Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
  • Complies with legal and regulatory requirements for the jurisdiction.
  • Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
  • Completes standardized tasks under supervision.
  • Performs initial problem solving within given rules/limits & escalates when required.
  • Broader work or accountabilities may be assigned as needed.

    Qualifications:

  • No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
  • High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
  • Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
  • Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
  • Projects a professional presence.
  • Basic knowledge of specialized sales and business banking solutions to refer to specialists.
  • Passionate commitment to helping customers.
  • A focus on delivering a personal experience to customers.
  • Resourceful self-starter with courage and confidence to approach customers.
  • Readiness to collaborate and work in different capacities as part of a team.
  • Strong interpersonal skills, including the ability to build rapport and connections with customers.
  • An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
  • Basic knowledge learned on the job.
  • Verbal & written communication skills - Basic (in business environment).
  • Organization skills - Basic (in business environment).
  • Collaboration & team skills - Basic (in business environment).

 

Salary:

$33,850.00 - $44,000.00

Customer Service Representative

BMO Canada
Baie-Comeau
  Customer Service Full-time
  33,850  -  44,000
Application Deadline: 02/21/2025 Address: 321 boulevard Lasalle   Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and gui...
Learn More
Jan 31st, 2025 at 14:40

Part-time day cashier Full-time Job

Maxi Plc.

Sales & Retail   Rimouski
Job Details

Why is this position important? 

Our  cashiers are in contact with customers and ensure pleasant conversations and efficient transactions with them in order to create a memorable shopping experience in store.   

 

What you will do 

·         Provide excellent customer   service

·         Scan items and process customer transactions accurately  

·         Support the implementation of company   promotions and programs

·         Process cash and credit    card transactions

·         Keep the cash register area clean and well stocked with essential   supplies

·         Assist customers by answering their general questions  

·         Maintain a positive environment in the store  

 

Who you are 

·         You have a team spirit and good communication skills  

·         You know how to adapt to a dynamic   environment

·         You are resourceful and courteous when customers ask for information 

·         You are motivated to learn new things and provide excellent customer service 

 

The experience you bring 

·         Good news! No previous experience is required. We offer training to ensure your success! 

419 boul Jessop, Rimouski, Quebec, G5L 7Y5, Canada

What you bring 

·         The flexibility to work a variety of shifts, including days, evenings and weekends  

·         Ability to move 25 lbs and remain in a stationary or standing position for the duration of shifts  

Part-time day cashier

Maxi Plc.
Rimouski - 89.8km
  Sales & Retail Full-time
Why is this position important?  Our  cashiers are in contact with customers and ensure pleasant conversations and efficient transactions with them in order to create a memorable s...
Learn More
Feb 25th, 2025 at 16:40

Warehouse Associate Full-time Job

Wolseley Canada

General Category   Rimouski
Job Details

All members of our warehouse team are an integral part of our business, ensuring that every order is prepared and delivered to our customers on time, while ensuring the cleanliness of the warehouse space and inventory maintenance.

 

What are the benefits for you?

  • Normal opening hours Monday to Friday
  • Full benefits with fully Company paid premiums for the basic kit from the first day of employment
  • Professional development and training opportunities
  • Life, Disability and Wellness Insurance Program
  • Retirement savings programs, including an RRSP and a defined contribution pension plan, with an employer contribution of up to 5.25%
  • Paid vacation and sick leave, and a day off on your birthday!
  • Bonus programs that include annual performance bonuses and a profit sharing plan
  • Employee discounts on top brands of plumbing and HVAC/R products
  • Tuition reimbursement for employees
  • Employee Referral Program
  • Reimbursement of safety shoes

 

What you will do 

  • Load and unload products in a timely manner to meet delivery deadlines and customer commitments.
  • Receive incoming shipments and verify their accuracy.
  • Promptly place products in appropriate areas of the warehouse.
  • Prepare, pack and ship customer orders, including preparing documents for shipping.
  • Liaise with transportation companies and internal/external customers to determine shipping priorities.
  • Ensure safety and maintenance procedures are maintained in the shipping area.

 

What you will bring

  • Previous warehouse experience required
  • Knowledge of industry products (plumbing and HVAC/R), an asset
  • Basic general computer skills required, including Microsoft Office
  • Exceptional customer service and communication skills
  • Reliability and willingness to take initiatives
  • Ability to regularly lift a load of up to fifty pounds (50 lb/23 kg)
  • Forklift operating certification or ability to obtain certification
  • WHMIS and dangerous goods transportation certification, an asset

 

Each submitted resume is individually reviewed by our team and kept for 24 months in case a great new opportunity that matches your skills and abilities arises.

 

Please note that this position requires the result of a satisfactory criminal record check. A criminal record under the Criminal Code and/or another federal criminal record does not automatically mean that you will not be eligible for the position.

Warehouse Associate

Wolseley Canada
Rimouski - 89.8km
  General Category Full-time
All members of our warehouse team are an integral part of our business, ensuring that every order is prepared and delivered to our customers on time, while ensuring the cleanliness...
Learn More
Feb 17th, 2025 at 11:00

Inside Sales Representative Full-time Job

Wolseley Canada

Sales & Retail   Rimouski
Job Details

The Inside Sales Representative is a vital member of our Inside Sales team. You have the privilege of building strong relationships with each customer and are the primary point of contact for establishing orders for delivery. You work closely with our Outside Sales team and the Warehouse team to ensure that deliveries are fulfilled and communicated correctly to everyone involved in the shipping process.

 

What are the benefits for you?

  • Normal opening hours Monday to Friday
  • Full benefits with fully Company paid premiums for the basic kit from the first day of employment
  • Professional development and training opportunities
  • Life, Disability and Wellness Insurance Program
  • Retirement savings programs, including an RRSP and a defined contribution pension plan, with an employer contribution of up to 5.25%
  • Paid vacation and sick leave, and a day off on your birthday!
  • Bonus programs that include annual performance bonuses and a profit sharing plan
  • Employee discounts on top brands of plumbing and HVAC/R products
  • Tuition reimbursement for employees
  • Employee Referral Program
  • Reimbursement of safety shoes

 

What you will do:

  • Assume responsibility for order processing, which includes proposing pricing within established margins, sourcing additional products and creating purchase orders.
  • Enter quotes and orders into the system accurately and in a timely manner.
  • Ensure accuracy in pricing, inventory and order information provided to customers.
  • Establish and maintain relationships with new and existing customers via telephone or email with the goal of driving additional sales.
  • Prepare quotes and process orders on behalf of outside sales staff.
  • Respond to customer requests without delay.
  • Achieve sales goals set by management by promoting or upselling products.
  • Adhere to the Company's safety policies and regulations.

 

What you will bring:

  • Previous inside sales experience in plumbing and heating preferred
  • DEC in building mechanics or DEP in plumbing and heating (an asset)
  • General computer skills including Microsoft Office; knowledge of AS400 system an asset
  • High level of commitment to providing exceptional customer service
  • Proven initiative and ability to work independently and in a collaborative team environment
  • Strong organizational skills with respect to prioritizing and completing multiple tasks on a regular basis

 

Each submitted resume is individually reviewed by our team and kept for 24 months in case a great new opportunity arises that matches your skills and abilities.

 

Please note that this position requires the result of a satisfactory criminal record check. A criminal record under the Criminal Code and/or another federal criminal record does not automatically mean that you will not be eligible for the position.

Inside Sales Representative

Wolseley Canada
Rimouski - 89.8km
  Sales & Retail Full-time
The Inside Sales Representative is a vital member of our Inside Sales team. You have the privilege of building strong relationships with each customer and are the primary point of...
Learn More
Dec 13th, 2024 at 13:23

Food delivery driver Full-time Job

Marché Du Monde

Transportation & Logistics   Rimouski
Job Details

Requirements:

Languages: Candidates must have knowledge of the French Language

Education: Candidates don’t need standard educational qualifications
Experience: Candidates don’t need experience although having experience is an asset

 

Candidate Status:

  • Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
  • Candidate must have legal authorized (Work Permit) to work in Canada
  • If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

Benefits:

  • The candidates will get variable or compressed work week

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume, and cover letter) through below mentioned details.

By email
g.epicerie@marchedumonde.ca

In person
97 avenue Rouleau
Rimouski, QC
G5L 5S4
Between 10:00 AM and 04:00 PM

Food delivery driver

Marché Du Monde
Rimouski - 89.8km
  Transportation & Logistics Full-time
  18  -  20
Requirements: Languages: Candidates must have knowledge of the French Language Education: Candidates don’t need standard educational qualifications Experience: Candidates don’t nee...
Learn More
May 31st, 2024 at 15:56

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