All jobs in Management

Hours: 6am -2:30pm

As an Operations Supervisor, you are responsible for the supervision of the overall dock operations, including day to day processes and procedures, Drivers, and Dock Workers, to ensure safety and optimal dock performance.

How You’ll Help: 

• Provide daily guidance and motivation to Dock Workers (employees and agency workers) and Drivers (company and broker drivers) to ensure achievement of operational objectives for the terminal. 
• Escalates issues of individual poor performance, inappropriate behavior, absenteeism, etc. to the Regional Manager. 
• Communicate monthly performance stats to the team to help measure, develop and improve operational performance.
• Maintain policies and procedures and ensure compliance with federal and provincial transportation, safety, and employment legislation.
• Ensure all incidents (personal injuries, transportation collisions, spills, near misses, etc.) are promptly reported, documented, an investigation is initiated and corrective/preventative measures are implemented.
• Hold effective, weekly tailgate meetings and ensure safety issues are addressed.
• Works with the team and others, internal and external to the terminal, to resolve roadblocks to achievement of daily operational objectives.
• Ensure the schedule for the terminal is followed. 
• Work with the Terminal Manager to track monthly performance stats for the dock.
• Other duties as required

Your Skills and Experience: 

• Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience.
• Forklift certified
• Trained in the Transportation of Dangerous Goods
• WHMIS certified
• Previous Transportation or operational experience is preferred, various roles within transportation would be beneficial 
• Minimum of 5 years’ experience in a terminal setting, preferably in the transportation industry.
• Experience leading a team of front line employees, managers, and supervisors
• Contributing to the development of and managing to an annual operating budget.
• Strong leadership skills specifically the ability to motivate and drive engagement to achieve objectives, facilitate conflict resolution, and to provide training
• Advanced communication skills, particularly verbal
• Computer skills, including the use of MS Word, Excel & Outlook, and web based programs as well as RF scanners. Experience using AS400, a strong asset
• Strong interpersonal skills including customer focus
• Results driven
• Appropriate sense of urgency
• Strong sense of safety; training and experience in similar safety sense environments a strong asset

Knowledge of industry-related equipment, including forklifts, lift jacks, trailers

To apply, visit our Careers page at dayross.com.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

As a Terminal Manager, you are responsible to safely lead the terminal team to meet stakeholder expectations with respect to service, quality and productivity. You are responsible for managing operational costs while operating within a network.  This position is about driving change, developing and engaging teams and continuous improvement.

How You’ll Help

• Empower and lead team to meet organizational objectives. 
• Develop KPI’s to drive service, quality and safety
• Ensuring supervisors improve safety results by leading regular safety blitzes and safety walkabouts, and developing a culture of peer-to-peer safety interaction
• Interact with other Operations departments and supervisory teams at other Terminals to enable on-time service and quality
• Successfully manage multiple issues with competing priorities simultaneously
• Manage budget and workforce productivity
• Prioritize and manage customer shipments to maximize profit
• Develop Supervisors and employees through evaluation of their performance, providing pinpointed feedback and subsequently providing coaching and guidance

Your Skills & Experience: 

• Minimum of secondary education, with preference of post-secondary education.
• 3-5 years of experience leading teams, developing talent and managing culture and performance 
• Ideal to have leadership experience in transportation or operations as well as various roles in transportation 
• exceptional leadership and influencing skills, including the ability to effectively get things done through others, lead by example, coach, and support staff and other leaders
• strong conflict resolution skills and leadership
• results driven
• a strong sense of customer service and urgency, troubleshooting and problem solving skills;
• strong interpersonal and communication skills, both verbal and written
• computer skills including the Microsoft Suite and preferably, Truck Mate
• the ability to lead and reinforce a strong culture of workplace safety
• English and French (verbal/written/spoken) required
• Able to work with little supervision
• This role is accountable to the Regional Manager
• Subject to a criminal background check prior to employment
• Travel is required; not typically more than 25% of the time.
• Office environment with computer work and handling of documentation
• Terminal  visits across the region
• Extended period sitting in a work station working on a computer and on a phone
• Normally Monday to Friday, day time hours but may be required outside of these hours
• Follows all company expectations to promote a safe work environment. Perform all work safely in a fast-paced work environment. Required PPE must be worn at all times

To apply, visit our Careers page at dayross.com.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

Description

This is an interview position plus CEV.


This is a frontline supervisor position that supports the FedEx Express (FXE) Safety Above All Culture and manages specific day-to-day sort operations and assigned Cargo Handlers (CH) staff within a station. Responsible to lead and guide employees in proper package handling, routing and recovery of potential service failures within the station sort function. The Operations Supervisor has oversight for all CH functions, including the direction of work activities, employee mentoring/coaching/training ensuring administrative processes are compliant with FXE policies and procedures and government regulations

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

College degree

2 years FedEx sort operations or senior level hourly role experience OR,

2 years supervisory experience in related industry

Must possess valid driver’s license and a good driving record

EXCEL Leadership Development Stream (Preferred)

Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment.

Ability to successfully complete all basic and recurrency training (including completing and maintaining DG certification

Ability to mentor, coach, and act as a knowledge resource to other employees

Ability to inspire a shared vision and empower and motivate a team

Ability to prioritize and delegate in a time-sensitive manner

Addresses and resolves conflict management

Communicates with others in a clear, concise, and timely manner. Listens and responds with empathy.

Seeks to simplify business processes while ensuring quality

Takes accountability for department failure and acts quickly to find a suitable solution

Strong organizational, planning, and analytical skills

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

College degree

2 years FedEx sort operations or senior level hourly role experience OR,

2 years supervisory experience in related industry

Must possess valid driver’s license and a good driving record

EXCEL Leadership Development Stream (Preferred)

Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment.

Ability to successfully complete all basic and recurrency training (including completing and maintaining DG certification

Ability to mentor, coach, and act as a knowledge resource to other employees

Ability to inspire a shared vision and empower and motivate a team

Ability to prioritize and delegate in a time-sensitive manner

Addresses and resolves conflict management

Communicates with others in a clear, concise, and timely manner. Listens and responds with empathy.

Seeks to simplify business processes while ensuring quality

Takes accountability for department failure and acts quickly to find a suitable solution

Strong organizational, planning, and analytical skills

DISCLAIMER

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in a PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of:

1. their current driver's abstract;
2. their performance during application interviews; and
3. their performance on any driver competency assessments administered

• Location: 26 Beclin Road, Mount Pearl, NL A1N 5B8, Canada

The Operations Manager  is responsible for overseeing the operation of a large, time sensitive delivery and logistics operation that meets the expectations and need of customers.  This includes all day-to-day opeations, as well as contributing to annual budgeting and planning. 

How You’ll Help: 

Managing Operations:

• Works with the Dedicated Leadership Team to ensure operations meet or exceed customer and corporate requirements for unit cost, service quality and responsiveness. 
• Works closely with the Director Operations on operational plans, goals, and contributing to future innovations.
• Ensures a preventative maintenance program is in place and effective for fleet and equipment.
• Develops, implements and tracks on a monthly basis, an operational "dash board" for visual understanding of performance against plan elements.
• Ensure all external stakeholder processes are followed and adhered to (SOP, SOS, JES,…).
• Manages 3rd party relations with brokers, broker-drivers, customers, and support service.s
• Leads a safe workplace culture and ensures all safety requirements are met.

Leadership:

• Provides leadership to supervisor(s), to ensure alignment with operational and customer expectations.
• Develops a culture of safety, professionalism and service excellence in all areas of operations. 
• Maintains policies and procedures to ensure compliance with Federal and Provincial transportation requirements.
• Ensures all incidents (such as personal injuries; transportation collisions; spills etc) are promptly reported, documented, root causes identified and corrective/preventative measures implemented
• Manages the dispatch function to ensure drivers are scheduled to meet company deliveries on time, including customer service reporting for customer relations.
• Manages Brokers and Broker-Drivers, including, but not limited to driver schedules, equipment utilization, and driver contracts.
• Provides mentoring and guidance through performance management process, including the establishment of objectives, conducting performance reviews, pay recommendations, development planning, and succession planning. 
• Oversees and manages professional development to support leadership development program.
• Motivates and engages staff and develops effective peers, managers and clients.

Administration:

• Contributes to the development of annual budgets
• Manages to an annual operating budget
• Ensures compliance with all company and legislative reporting requirements.

Your Skills and Experience: 

• Post secondary education, preferably in a field related to transportation or logistics
• A suitable combination of education and experience may also be considered
• Previous experience in the transportation industry, including operations, dispatch, and/or dock supervision or management
• Advanced communication skills both verbal and written
• Computer skills – accuracy, MS products, AS400, web based programs, RF Scanners
• Strong trouble-shooting and problem solving skills
• Demonstrated customer relationship skills
• Strong conflict resolution skills
• Ability to work under pressure and to deadlines with an appropriate sence of urgency
• Ability to champion business needs in a collaborative manner to staff and colleagues
• Results focused
• Must be a self starter 
• Knowledge of various type of equipment is an asset (i.e., trucks, trailers, jacks, etc.)
• Strong commitment to workplace safety

To apply, visit our Careers page at dayross.com.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

Hourly Rate/Salary: $67,068.00 - $89,424.00 
Hours of Work: 40 
Work Location: Civic Centre 
Department/Division/Section: CMS/Community Services Dept , CMS/Recreation & Culture Division , South District 
Non-Union/Union: Non Union 

Marshall Canada requires a Subcontracts & Supplier Project Manager in Ottawa, ON to join our team. Reporting to the General Manager, Land Systems, this role is responsible to manage the relationship and delivery of our key partners and subcontractors in critical customer programs, driving improved performance, ensuring schedules and cost estimates are adhered to.

Your responsibilities in this role:

• Participate in the development phase of the program; liaise between the Engineering team and suppliers to enable manufacturing to cost targets.
• Act as a commodity manager for the project specific requirements working with the global category management team.
• Develop and manage the relationships with our key subcontractors and partners on a critical customer programs and North American specific project requirements.
• Interface with global Marshall organization: commodity managers, strategic procurement team lead, Procurement Project Management, and the Supply-chain Managers to coordinate program needs from creation of RFP through contract negotiation and award, execution, delivery acceptance and contract close – this also includes any commercial amendments that need to be conducted through the project lifetime.
• Apply, follow, and monitor compliance to the global sourcing and procurement processes defined by Marshall.
• Monitor and manage the subcontractor delivery in line with the program schedule, this includes ensuring key milestones, both from a quality and time perspectives are met.
• Monitor and mitigate cost increases linked to program changes.
• Support in the creation, development and updating of supplier strategies aligned to the wider Procurement, Program and Business strategies and partnership principles.
• Set good standard and practices to maximize supplier delivery and quality performance through appropriate communication channels.
• Manage risks and opportunities associated with each of their respective suppliers across the region.
• Develop the supplier base through clear improvement plans. Ensure appropriate governance is in place to review progress and manage the contractual relationship.
• Provide business with insights regarding opportunities for the project to be more profitable or competitive, including make versus buy proposals.
• Other duties as assigned by the General Manager or Global Head of Supply Chain.

Apply if you have most of the following:

• University degree or equivalent.
• Risk Management and Relevant Project Management Experience.
• Supplier relationship (SRM) experience in relevant categories preferred.
• Strong communication, negotiation, and prioritization skills.
• Creative problem-solving, strategic, and analytical skills.
• Ability to work/ influence in cross functional teams.
• Internal and external stakeholder management.

Must be eligible to meet the requirements of export control regulations and security regulations, including the Canadian Controlled Goods Program and Canadian government security requirements.

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years or equivalent experience
Experience: Candidates should have experience of 2 to less than 3 years
Computer and technology knowledge: MS Office and Point of sale system

Physical Requirements:

• • The candidates should be comfortable working in a fast-paced environment and be able to work under pressure

• The candidates should be capable of handling heavy loads and be prepared for physically demanding tasks
• The candidates should be willing to work overtime as required

Other Requirements:

• The candidates should demonstrate client focus and show dependability
• The candidates should possess excellent oral and written communication skills
• The candidates should demonstrate flexibility and be organized
• The candidates should exhibit reliability and have the ability to multitask

Candidate Status:

• Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
• Candidate must have legal authorization (Work Permit) to work in Canada
• If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

Responsibilities:

• The candidates should be able to analyze and develop budgets to boost profits, determine costs of supplies, and modify food preparation methods and menu prices
• The candidates should evaluate and monitor daily operations, revenues, and staff performance to determine labor costs
• The candidates should be able to plan, organize, and supervise daily operations, including recruiting, scheduling, and training staff
• The candidates should organize and maintain inventory, ensure health and safety regulations are followed, and negotiate with suppliers and clients
• The candidates should be able to address customer complaints, provide customer service, and plan, organize, direct, control, and evaluate daily operations

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details

By email
[email protected]

What you’ll do

Customer Service

• Provide leadership to the team and consistently coaches and follows up to ensure the delivery of the service model standards are provided to each customer.
• Enforce delivery of our operating model customer service standards.
• Provide continuous feedback and coaching to Management & team members based on key metrics. and observed behaviours through Shift Starters, 1 on 1s, and performance management coaching programs.
• Meet established service levels agreements for in-store services and order fulfillment
• Support the organization in customer acquisition through the promotion of our customer loyalty and credit card programs

Operations

• Demonstrate and follows up on execution of Mark’s visual compliance standards, store maintenance and pricing standards.
• Establishe plan and follows up on execution of weekly price changes, promotional set-ups, and department POP as per workbook resulting in 100% system pricing including weekly prices sweeps.
• Lead the implementation and execution of standard operating procedures (SOPs)
• Lead the execution of seasonal changeover as per seasonal merchandising plan
• Responsible to deliver annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control.
• Oversee preparation for annual inventories.
• Follow and ensures compliance of all corporate LP, Cash and Audit, and OH&S policies and procedures.
• Create and / or monitor the creation of efficient store weekly scheduling for both sales and support functions.

Training    

• Coach and develop store and management team, through setting expectations, communication, coaching, feedback and ongoing support
• Create development plans and conducts annual appraisals for management team and direct reports; support and coach to improve any performance gaps and conducts ongoing coaching to improve team.
• Communicate in a clear and concise manner to team, leading effective Shift Starter meetings / coaching sessions, keeping team well informed of pertinent information.
• Complete and holds team accountable to complete required Triangle Learning Academy within timeframes.
• Facilitate and lead team meetings.
• Ensure execution of the Customer Experience and provides resolution for all customer concerns.
• Develop and lead recruiting and hiring strategy for store, maintains a complete team
• Create succession plans through continuous training and development

Leadership

• Act a brand ambassador, promoting our stores, brands, and people internally and externally
• Continually motivate team and performance through recognition programs, store contests, customer compliments, etc.
• Maintain Mark’s performance management expectations (feedback/coaching); this includes progressive discipline where necessary.
• Follow the disciplinary process consistently and impartially.
• Promote and maintain a positive and motivating work environment (safe, inclusive, and empowering)

What you bring

• Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback and ongoing support
• Proven ability to build and manage a daily, weekly plan for the department and store
• Exceptional communication skills
• Excellent organizational skills
• Superior training and mentoring skills
• 3-5 years retail experience required
• High energy, enthusiasm and a drive to succeed

#LI-MM2

Customer Service

• Provides leadership to the team and consistently coaches and follows up to ensure the delivery of the service model standards are provided to each customer.
• Enforces delivery of our operating model customer service standards.
• Provide continuous feedback and coaching to Management & team members based on key metrics. and observed behaviours through Shift Starters, 1 on 1s, and performance management coaching programs.
• Meets established service levels agreements for in-store services and order fulfillment
• Supports the organization in customer acquisition through the promotion of our customer loyalty and credit card programs

Operations

• Demonstrates and follows up on execution of Mark’s visual compliance standards, store maintenance and pricing standards.
• Establishes plan and follows up on execution of weekly price changes, promotional set-ups, and department POP as per workbook resulting in 100% system pricing including weekly prices sweeps.
• Leads the implementation and execution of standard operating procedures (SOPs)
• Leads the execution of seasonal changeover as per seasonal merchandising plan
• Responsible to deliver annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control.
• Oversees preparation for annual inventories.
• Follows and ensures compliance of all corporate LP, Cash and Audit, and OH&S policies and procedures.
• Creates and / or monitors the creation of efficient store weekly scheduling for both sales and support functions.

Training    

• Coach and develop store and management team, through setting expectations, communication, coaching, feedback and ongoing support
• Create development plans and conducts annual appraisals for management team and direct reports; support and coach to improve any performance gaps and conducts ongoing coaching to improve team.
• Communicates in a clear and concise manner to team, leading effective Shift Starter meetings / coaching sessions, keeping team well informed of pertinent information.
• Completes and holds team accountable to complete required Triangle Learning Academy within timeframes.
• Facilitate and lead team meetings.
• Ensure execution of the Customer Experience and provides resolution for all customer concerns.
• Develops and leads recruiting and hiring strategy for store, maintains a complete team
• Create succession plans through continuous training and development

Leadership

• Acts a brand ambassador, promoting our stores, brands, and people internally and externally
• Continually motivates team and performance through recognition programs, store contests, customer compliments, etc.
• Maintain Mark’s performance management expectations (feedback/coaching); this includes progressive discipline where necessary.
• Follows the disciplinary process consistently and impartially.
• Promotes and maintains a positive and motivating work environment (safe, inclusive, and empowering)

What you bring

• Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback and ongoing support
• Proven ability to build and manage a daily, weekly plan for the department and store
• Exceptional communication skills
• Excellent organizational skills
• Superior training and mentoring skills
• 3-5 years retail experience required
• High energy, enthusiasm and a drive to succeed

#LI-MM2

The Operations Supervisor is responsible for leading the linehaul planning group and company drivers to ensure the movement of loads and trucks in a defined geographical area, while ensuring the safe efficient on-time movement of all customer loads. This will be accomplished by working collaboratively with the Terminal Operations, Customer Service and Fleet Management Teams. 

Accountable for ongoing training and development of the planning team, onboarding and training of new staff, ensuring day to day functions of the planning team are accomplished, scheduling and assigning personnel.

How You’ll Help: 

• Manage and make decisions within established guidelines referring to Load Assignment / Power Board, on-time performance and the movement of freight to maximize efficiency (empty miles  / reduced selling / trailer utilization) 
• Foster positive working relationships by promptly replying to inquiries and working collaboratively across functions 
• Work with planners to assist and guide with resource assignment and any network issues
• Work with terminal staff to coordinate ontime outbound departures
• Work with drievrs and brokers to ensure on time departure and scheduled arrivals 
• Serve as escilation point of contact for company drivers when on shift
• Review Linehaul issues and resolutions
• Monitor network; identify and escalate service issues
• Liaise with terminals and customers updating daily ETAs
• Review and complete daily LTL on-time reports; escalate issues to Broker Services team and Planners 
• Assist with overflow phone calls
• Support Operations by covering for planners during vacations / absences 
• Other related duties as may be required
• Vacation and absence coverage for planning staff

Your Skills and Experience: 

• Minimum of secondary education, with preference of post-secondary education in logistics or business administration
• A suitable combination of education and experience may be considered 
• Minimum 3 years’ experience in a time sensitive, planning and organizing role, preferable in the transportation industry
• Prior experience with Truck Mate an asset.
• Experience using MS Outlook, Excel & Word; must possess the aptitude for learning new programs
• Strong customer service focus, relationship building skills
• Good communication skills including the ability to relay information (verbal and written) between several parties and deliver a positive customer experience
• Troubleshooting and problem solving skills, the ability to evaluate current situation, respond quickly to changing requirements, execute and escalate accordingly
• Strong organizational and time management skills, including the ability to work under pressure in a fast-paced  deadline-driven setting
• Ability to multitask and prioritize in a deadline driven environment; appropriate sense of urgency
• Ability to collaborate with others to meet customer expectations
• Ability to manage a small fleet of drivers and trucks
• English, other languages an asset

To apply, visit our Careers page at dayross.com.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview.