The Operations Manager  is responsible for overseeing the operation of a large, time sensitive delivery and logistics operation that meets the expectations and need of customers.  This includes all day-to-day opeations, as well as contributing to annual budgeting and planning. 

How You’ll Help: 

Managing Operations:

• Works with the Dedicated Leadership Team to ensure operations meet or exceed customer and corporate requirements for unit cost, service quality and responsiveness. 
• Works closely with the Director Operations on operational plans, goals, and contributing to future innovations.
• Ensures a preventative maintenance program is in place and effective for fleet and equipment.
• Develops, implements and tracks on a monthly basis, an operational "dash board" for visual understanding of performance against plan elements.
• Ensure all external stakeholder processes are followed and adhered to (SOP, SOS, JES,…).
• Manages 3rd party relations with brokers, broker-drivers, customers, and support service.s
• Leads a safe workplace culture and ensures all safety requirements are met.

Leadership:

• Provides leadership to supervisor(s), to ensure alignment with operational and customer expectations.
• Develops a culture of safety, professionalism and service excellence in all areas of operations. 
• Maintains policies and procedures to ensure compliance with Federal and Provincial transportation requirements.
• Ensures all incidents (such as personal injuries; transportation collisions; spills etc) are promptly reported, documented, root causes identified and corrective/preventative measures implemented
• Manages the dispatch function to ensure drivers are scheduled to meet company deliveries on time, including customer service reporting for customer relations.
• Manages Brokers and Broker-Drivers, including, but not limited to driver schedules, equipment utilization, and driver contracts.
• Provides mentoring and guidance through performance management process, including the establishment of objectives, conducting performance reviews, pay recommendations, development planning, and succession planning. 
• Oversees and manages professional development to support leadership development program.
• Motivates and engages staff and develops effective peers, managers and clients.

Administration:

• Contributes to the development of annual budgets
• Manages to an annual operating budget
• Ensures compliance with all company and legislative reporting requirements.

Your Skills and Experience: 

• Post secondary education, preferably in a field related to transportation or logistics
• A suitable combination of education and experience may also be considered
• Previous experience in the transportation industry, including operations, dispatch, and/or dock supervision or management
• Advanced communication skills both verbal and written
• Computer skills – accuracy, MS products, AS400, web based programs, RF Scanners
• Strong trouble-shooting and problem solving skills
• Demonstrated customer relationship skills
• Strong conflict resolution skills
• Ability to work under pressure and to deadlines with an appropriate sence of urgency
• Ability to champion business needs in a collaborative manner to staff and colleagues
• Results focused
• Must be a self starter 
• Knowledge of various type of equipment is an asset (i.e., trucks, trailers, jacks, etc.)
• Strong commitment to workplace safety

To apply, visit our Careers page at dayross.com.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

At Day & Ross, our dock team is an important part of our business. As a Forklift Operator, you’ll help us handle inbound and outbound customer freight and protect it from damage. You'll also help us keep a safe and clean work environment on the dock.

How You’ll Help: 

• Handle big and bulky freight on the dock, both on and off a forklift.
• Follow TDG, WHMIS, and company policies, as well as any customer requirements.
• Pay attention to the details. Receive and ship freight accurately and efficiently.
• Other duties as required.

Your Skills & Experience: 

• High school diploma or GED
• Previous transportation or dock experience is preferred
• Willingness and ability to lift up to 75 lbs. 
• Ability to work efficiently with little to no supervision 

Perks & Benefits:

• A company-matched pension plan
• Benefits and extended health care, including medical and dental
• Career growth opportunities
• Safety-focused workplace

This role includes physical labour (bending, crouching, etc.), loud machines, and operating a forklift in a busy area.

To apply, visit our Careers page at dayross.com.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

Responsible for overseeing and managing the performance of Brokers and their trucks on a daily and a long-term basis, including engagement, retention and Broker relations.

How You’ll Help

• Ensure company, brokers, and drivers adhere to broker agreements, SOPs, safety requirements including driver speed, HOS violations, and work with Compliance to monitor MVI, and MMR, WSIB, Sticker Renewals, 6 month inspections etc.
• Work with the company and brokers to resolve issues, holding all parties accountable to their responsibilities while maintaining broker engagement and satisfaction
• Address brokers’ and drivers’ concerns; focused on maximum profitability for their units
• Manage miles on each truck to ensure productivity targets and company standards are met including hired contract obligations 
• Investigate and address repeat late deliveries, load refusals, and non-compliance with SOPs
• Supporting recruiting department on new hires, with job requests, interviews as well as onboarding.
• Ensuring new units/drivers are setup with expected equipment (satellite and camera), documents in hand, apps, drivers and decals started and up to D&R standards.
• Conducting Orientation for new drivers/brokers as required
• Working closely with the safety team on driver training and safety related concerns as identified
• Proactively managing At Risk drivers and Broker to correct issues before they leave.
• Posting and awarding new schedules for given areas following the scheduled assignment policy.
• Manage / support compliance with random drug tests monthly
• Work with brokers on statement issues, missed payments and related concerns.
• Work with drivers in regards to payment concerns or disputes on irregular duties such as working time or customer detention.
• Liaison between driver and/or broker with Safety, Compliance, Recruiting and operations departments as needed
• Supporting the recruiting department on new hires with job requests to manage business needs
• Produce Bi-weekly reporting for broker finance and work with operations to identify below average earners
• Other related duties as may be required

Your Skills & Experience: 

• Completion of secondary education preferred
• Post-secondary training in logistics or business, an asset
• A suitable combination of education and experience may be considered
• Previous transportation, operations or customer service experience is preferred
• A suitable combination of education and experience may be considered
• Proficient in MS Outlook, Excel & Word; experience with Truckmate, an asset; ability to learn new programs
• Strong communication skills including the ability to relay information (verbal and written) between several parties and deliver a positive customer experience
• Ability to multitask and prioritize in a deadline driven environment; appropriate sense of urgency
• Ability to work independently and to collaborate with others to meet customer expectations.
• Troubleshooting and problem solving skills; the ability to evaluate current situation, respond quickly to changing requirements, execute and escalate accordingly
• Strong team and customer service focus; negotiation and conflict resolution skills
• Demonstrated ability to build and maintain relationships 
• Up to 10 percent travel may be required

To apply, visit our Careers page at dayross.com.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview.

The Operations Supervisor is responsible for leading the linehaul planning group and company drivers to ensure the movement of loads and trucks in a defined geographical area, while ensuring the safe efficient on-time movement of all customer loads. This will be accomplished by working collaboratively with the Terminal Operations, Customer Service and Fleet Management Teams. 

Accountable for ongoing training and development of the planning team, onboarding and training of new staff, ensuring day to day functions of the planning team are accomplished, scheduling and assigning personnel.

How You’ll Help: 

• Manage and make decisions within established guidelines referring to Load Assignment / Power Board, on-time performance and the movement of freight to maximize efficiency (empty miles  / reduced selling / trailer utilization) 
• Foster positive working relationships by promptly replying to inquiries and working collaboratively across functions 
• Work with planners to assist and guide with resource assignment and any network issues
• Work with terminal staff to coordinate ontime outbound departures
• Work with drievrs and brokers to ensure on time departure and scheduled arrivals 
• Serve as escilation point of contact for company drivers when on shift
• Review Linehaul issues and resolutions
• Monitor network; identify and escalate service issues
• Liaise with terminals and customers updating daily ETAs
• Review and complete daily LTL on-time reports; escalate issues to Broker Services team and Planners 
• Assist with overflow phone calls
• Support Operations by covering for planners during vacations / absences 
• Other related duties as may be required
• Vacation and absence coverage for planning staff

Your Skills and Experience: 

• Minimum of secondary education, with preference of post-secondary education in logistics or business administration
• A suitable combination of education and experience may be considered 
• Minimum 3 years’ experience in a time sensitive, planning and organizing role, preferable in the transportation industry
• Prior experience with Truck Mate an asset.
• Experience using MS Outlook, Excel & Word; must possess the aptitude for learning new programs
• Strong customer service focus, relationship building skills
• Good communication skills including the ability to relay information (verbal and written) between several parties and deliver a positive customer experience
• Troubleshooting and problem solving skills, the ability to evaluate current situation, respond quickly to changing requirements, execute and escalate accordingly
• Strong organizational and time management skills, including the ability to work under pressure in a fast-paced  deadline-driven setting
• Ability to multitask and prioritize in a deadline driven environment; appropriate sense of urgency
• Ability to collaborate with others to meet customer expectations
• Ability to manage a small fleet of drivers and trucks
• English, other languages an asset

To apply, visit our Careers page at dayross.com.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview.