Reporting to a Garage Supervisor, you are responsible for performing a wide range of duties expected of a Truck and Coach Technician, including, but not limited to, the following: conducting diagnostic inspection of vehicles*, performing general mechanical overhaul and repair work , and performing daily maintenance repairs.  You perform all unit changes or repairs to Fleet vehicles (including but not limited to transmission, brakes, suspensions, electrical components, injectors, radiators, steering, differentials and air systems) and make miscellaneous adjustments to doors, destination signs and other vehicle systems.

vehicles*-refers to buses within the Transit Fleet Maintenance Division and any other Fleet vehicle within the Municipal Maintenance Division (cars/trucks, forklifts, etc.).

EDUCATION AND EXPERIENCE

Completion of Truck and Coach Technician apprenticeship program of 6720 hours

Completion of advanced technical courses is an asset

Minimum of 1 year of experience following attainment of certification

 

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• City policies and procedures affecting shop operations
• Considerable knowledge of the vehicle systems, and the standard methods, tools, and equipment used in the trade 
• Diagnostic equipment 
• Personal computers, with ability to use the Fleet Management Information System.
• Safe work practices of the trade.
• Knowledge of applicable health and safety legislation, including the rights and duties of workers
   

COMPETENCIES, SKILLS AND ABILITIES

• Successful completion of a pre-employment ergonomic assessment is required
• Work independently, with minimal direction, and collaboratively with peers and managers as part of a maintenance repair team  
• Read, understand and interpret service manuals, schematics, drawings, and work orders
• Plan work and make estimates of materials and time required to perform the work
• Perform safety inspections on buses/vehicles
• Operate within a computerized Fleet Management Information System
• Ability and facility to use tools and equipment with precision
• Possess analytical skills and be detail oriented
• Communicate effectively, both orally and in writing
• Able to efficiently use, operate and maintain tools and state-of-the-art automotive diagnostic and test equipment 
• Able to organize, clean and maintain a safe work area
• Possess a work record of good attendance and job performance 
• Possess sound judgement 
• Use initiative to meet deadlines
• Able to establish and maintain good working relationships with fellow employees in a team environment
• Good manual dexterity and ability to work to close tolerances 
• Able to tolerate exposure to moderate amounts of noise, dust, grit, oil/grease, fumes, solvents, paints, lacquers, hot/sharp metals and surface finishing products
• Physically fit, with stamina to perform the duties of the trade (which may include working in a standing position for long time periods)
• Able to work in uncomfortable or confined positions on occasion
• Provide own hand tools relating to the trade (SAE & Metric as required) according to provisions of the Collective Agreement 
• Able to work a variety of scheduled shifts, including week-ends, on-call and nights, as per the Collective Agreement

ServiceOttawa is the first stop for City of Ottawa services for residents and businesses through ottawa.ca, My ServiceOttawa, Call Centre Services (3-1-1) and the Counter Service Centres. ServiceOttawa provides a gateway to the City so that residents and businesses don’t have to navigate multiple departments to get what they need. The mandate of ServiceOttawa is to achieve better outcomes for Ottawa residents and businesses when they access City services, by providing a consistent and positive client experience across multiple channels with a focus on Service Excellence. 

In this key client facing and customer service role, you are responsible for providing information and customer services for a wide range of City services, programs, policies, procedures, permits and fee structures, as part of a team of agents, delivered through a Client Service Centre; ensuring service continuity in responding to inquiries and urgent requests from the public, elected officials, internal staff, and other government agencies through a variety of platforms (primarily by phone and including electronic/web, email and in-person) in the most efficient and professional manner possible, minimizing referrals and transfers to other subject matter experts, where possible, and ensuring follow up where requested.  Work is performed in accordance with corporate/departmental/branch policies, procedures, standards and guidelines, as well as any applicable legislation/regulations, and in meeting performance and quality assurance standards. 

EDUCATION AND EXPERIENCE

Completion of Grade 12 
Post-secondary education and/or training related to Customer Services is an asset

Minimum of 3 years of relevant experience in a customer service environment, providing service to the public by telephone, in person, in writing and electronically in a multi-service environment, such as a in call centre and/or a counter service operations 

KNOWLEDGE

• Knowledge of customer service delivery mechanisms and computer programs as they relate to products and services within the Client Service Centre
• Customer Service practices and strategies to resolving customer related complaints
• Corporate Microsoft computer applications MSWord , Outlook, Excel, Internet Explorer/Ozone, and job specific programs such as LAGAN, Knowledge BASE, Ottawa.ca, MAP, ITX, VTAX, Aqacis,CLASS, RSVP, Autoprocess, SAP, etc.
• General office equipment
• Corporate cash handling procedures, operation of cash register, balancing cash and preparing daily deposits
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.
• Knowledge of City of Ottawa organizational structure, services and personnel is an asset

COMPETENCIES, SKILLS AND ABILITIES

• Strong interpersonal and communication skills combined with excellent customer service skills especially during busy periods, stressful situations or emergencies
• Communicate effectively and tactfully with municipal staff, elected officials and members of the general public by telephone and in-person
• Strong writing skills and ability to compose professional, clear and concise responses to written inquiries
• Organize, multi-task and prioritize work
• Exercise sound judgment and discretion in decision making to selecting/suggesting a course of action within a list of possible alternatives, particularly after-hours, to minimize risk to the corporation and maximize public safety
• Work independently and in a team setting
• Possess an excellent attendance record 
• Punctual, reliable and dependable
• Flexible and adaptable to deal with varying situations
• Strong listening/comprehension skills
• Strong organizational skills
• Work a variety of shifts covering a 24-hour/7-days/week/365-days/year service period

JOB SUMMARY

The Public Works and Environmental Services Department is responsible for ensuring the City’s municipal infrastructure is properly operated and maintained, and for overseeing drinking water production and distribution, wastewater collection and treatment, surface water management, and solid waste collection, processing and disposal.

You are responsible for providing complementary maintenance and labour support for Service Areas within Public Works and Environmental Services.

EDUCATION AND EXPERIENCE

Completion of some secondary school (minimum Grade 10)

Up to 1 month of experience.

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• General knowledge of City Services 
• Proper lifting techniques
• Knowledge of applicable health and safety legislation, including the rights and duties of workers

COMPETENCIES, SKILLS AND ABILITIES

• Operation with the use of hand tools and power tools (jack hammers, tampers, levels, chainsaws push snow blower push mowers and grass trimmers)
• Establish and maintain a good working relationship with management, other employees, and the general public
• Must be able to successfully complete a Back-fit Test
• Possess the physical capability to perform the ongoing duties of the position
• Work in a variety of weather conditions with exposure to the outdoor elements
• Ability to communicate with the general public and staff
• Reliability 
• Self-motivated 
• Ability to communicate with tact and diplomacy
• Physical capacity to perform the duties of the position
• Displays initiative and willingness to contribute
• Effective team member
• Must be able to work different work schedules, including weekends and statutory holidays
• Work overtime as required

JOB SUMMARY

The mandate of Facility Operations is to operate and maintain all City facilities and City-managed buildings, which represents approximately 900 buildings and includes police, fire, libraries, child care, paramedic posts, recreation, culture, public works, City Hall and other administrative buildings, long-term care facilities, and facility outdoor property. The Facility Operations units deliver facility management and maintenance services within assigned geographic and/or specialty areas.

You are responsible for maintaining, trouble-shooting, repairing and modifying electrical systems and associated ancillary equipment for all facilities of the City of Ottawa.  You are also responsible for the construction, assembly and installation of new electrical equipment as required for ongoing building operations.

EDUCATION AND EXPERIENCE

Completion of Electrician-Construction and Maintenance apprenticeship program of 9000 hours

Additional post-secondary education in electrical and other trades related areas is an asset

Minimum of 5 years of related experience in the installation and maintenance of a variety of electrical equipment such as switchgear, motors, transformers and controllers following acquisition of the Journeyperson’s Certificate.

More extensive exposure to a variety of electrical installations is an asset

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Principles of electricity and the methods and techniques for wiring, repairing, inspecting, troubleshooting and maintaining electrical circuitry
• Preventive maintenance and operation procedures
• Maintenance and construction methods
• Electrical/mechanical procedures
• Ottawa Hydro procedures and protocols for working around high voltage electricity
• Ontario Hydro Electrical Code
• Occupational Health and Safety Act and City of Ottawa/departmental health and safety policies and procedures
• WHMIS
• Fall Arrest Protection 
• Asbestos and Asbestos Contained Materials procedures
• Must possess the training, experience and knowledge to organize the work and its performance
• Must be familiar with all applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the work place, and have knowledge of appropriate actions to be taken in order to ensure the health and safety of staff in accordance with applicable legislation and city policies and procedures

COMPETENCIES, SKILLS AND ABILITIES

• Considerable degree of accuracy as hand tools and devices are used requiring a considerable degree of coordination
• Required to work according to the established standard procedures of the Ontario Electrical Code
• Ability to give and follow instructions  
• Latitude for decision making within a general set of guidelines 
• Deal effectively with multiple demands and conflicting priorities
• Work and communicate effectively with others
• Read and interpret engineering plans and documents
• Ability to prioritize work 
• Ability to identify problems and develop solutions 
• Plan, implement, control, complete and inspect projects as assigned with minimum supervision
• Work well under pressure
• Prepare written reports
• Self supervision
• Supervise employees
• Display initiative and innovation in solving problems in the field
• Effective interpersonal skills in order to interact with other supervisors, managers, co-workers and the general public
• Shows initiative, strong judgment and reliability
• Required to work in inclement weather
• Work above normal working heights

JOB SUMMARY

You are responsible for providing clerical and administrative support to program staff by performing word processing/typing, data entry, and filing activities; compiling and providing information pertaining to program documents and reports; maintaining program inventory; liaising with internal staff, external stakeholders, and members of the public; purchasing goods/services; scheduling meetings; and responding to inquiries and complaints.   

EDUCATION AND EXPERIENCE

Completion of 1 year of post-secondary training in office administration or related field

Minimum of 2 years of related office/administrative experience

KNOWLEDGE

• General organization and activities of the specific program/unit/branch/department
• Corporate, departmental and branch policies and procedures
• Office practices and procedures
• Corporate Records Management system
• Corporate computer and software applications such as Windows, Word, Excel, Access, etc.
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.
   

COMPETENCIES, SKILLS AND ABILITIES

• Ability to communicate clearly and concisely to clients, public, peers and supervisors both verbally and in writing
• Excellent interpersonal skills  
• Organize, multi-task and prioritize work
• Work independently with minimal supervision
• Ability to complete work assignments within deadlines
• Ability to document/record information 
• Tact and discretion
• Awareness of and sensitivity to program specific targets/population needs
• Initiative and reliability
• Ability to maintain confidential information

JOB SUMMARY

The Waste Collection unit is responsible for residential waste collection programs and services (including garbage, recycling, organics, and yard and leaf waste) for the two collection zones awarded to the City (currently totalling 114,119 homes). 

You are responsible for operating vehicles and equipment and performing general labour in the collection and disposal of trash, brush, organics, solid waste or recycling materials (blue/black boxes).

EDUCATION AND EXPERIENCE

Completion of Grade 10

The driving of heavy road equipment; knowledge of traffic laws, ordinances and rules; and experience in recycling and refuse collection are assets.
 

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Practices, equipment and vehicles used in waste services
• Traffic laws, ordinances and rules involved in equipment operation
• Hazards and safety rules and precautions of operating heavy equipment
• Knowledge of the roads/streets within the assigned contract zone
• Proper lifting techniques
• Refuse collection equipment operations
• Rules, policies, and procedures relating to refuse collection and safety
• Possess a keen sense of mechanical and hydraulic functions in order to safely operate equipment used in the performance of daily activities
• WHMIS, First Aid and CPR
• Knowledge of applicable health and safety legislation, including the rights and duties of workers
   

COMPETENCIES, SKILLS AND ABILITIES

• Operation of heavy equipment used for solid waste collection
• Read and follow route maps, drawings and street signs
• Understand and follow written and oral instructions 
• Must be able to complete a Back-fit Test
• Have the ability to keep detailed, accurate records concerning materials received, processed and disbursed as well as required equipment service records
• Ability to work independently and unsupervised while on assigned route
• Work safely without presenting a direct threat to the incumbent or others
• Establish and maintain a good working relationship with management, other employees, and the general public
• Ability to communicate with a hostile public when rules may cause them to become upset
• Possess the physical ability to climb to and from the operator’s position and possess the manual dexterity and coordination to use both hands and feet simultaneously in order to operate a machine
• Perform heavy manual labour
• Use a high pressure water hose to clean solid waste equipment
• Work in a variety of weather conditions with exposure to the outdoor elements
• Reliability 
• Self-motivated 
• Ability to communicate with tact and diplomacy
• Physical capacity to perform the duties of the position
• Displays initiative and willingness to contribute
• Effective team member
• Must be able to work different work schedules, including weekends and statutory holidays
• Works overtime as required

JOB SUMMARY

The mandate of the Health Promotion Service area is to advocate for safe, supportive, healthy community environments through the development of healthy public policy and the delivery of programs associated with Healthy Growth and Development, Chronic Disease Prevention, School Health, Immunization, Dental Health, and for advancing the development of healthy public policy to effect system-wide change that improves the population’s health while addressing inequities in the health of subpopulations in Ottawa.

You provide dental public health services as mandated under the Health Protection and Promotion Act and its regulations. You also perform clinical dental hygiene duties for patients at City of Ottawa dental clinics.

EDUCATION AND EXPERIENCE

Completion of 2 year diploma program in Dental Hygiene.

Less than 1 year of experience required, preferably working in a private dental practice or public health environment.

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• The theory and practice of dental hygiene
• Principles of prevention of dental diseases
• Sterilization techniques
• Determinants of Health
• Teaching and motivational techniques
• Socially funded Dental Programs (Ontario Works, CINOT, Children’s Aid Society, Ontario Disability Support Program, Low Income Dental Plan etc.)

COMPETENCIES, SKILLS AND ABILITIES

• Perform the legislated duties of a dental hygienist with an acceptable degree of quantity and quality in a safe and effective manner.
• Maintains records in accordance with policy and procedures.
• Responds to and refers enquiries appropriately.
• Deals effectively with various school and community based staff, children and their parents/guardians and dental professionals.
• Ability to plan yearly screenings and organize schedule.
• Deals effectively with multicultural groups and individuals
• Effective interpersonal relationships with public and coworkers
• Adaptability and flexibility
• Punctuality and reliability
• Maturity and good judgement
• Self motivated and shows initiative
• Ability to communicate with a multicultural client group
• Tact discretion, professionalism and enthusiasm

JOB SUMMARY

The mandate of Facility Operations is to operate and maintain all City facilities and City-managed buildings, which represents approximately 900 buildings and includes police, fire, libraries, child care, paramedic posts, recreation, culture, public works, City Hall and other administrative buildings, long-term care facilities, and facility outdoor property. The Facility Operations units deliver facility management and maintenance services within assigned geographic and/or specialty areas.

You are responsible for performing duties associated with the operation and maintenance of all City facilities including but not limited to; minor maintenance and carpentry tasks, painting, grounds maintenance, snow removal, basic repair duties for facilities equipment and general housekeeping tasks while maintaining a high standard of cleanliness and customer service. You may be responsible to work rotational shifts including days, evenings and weekends. 

EDUCATION AND EXPERIENCE

Completion of Grade 10

Up to one month of related experience

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• General facility cleanliness and safe work practices
• Cleaning chemicals and disinfectants and safe application/procedures
• Effective cleaning techniques
• WHMIS
• Customer Service principles
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.

COMPETENCIES, SKILLS AND ABILITIES

• Able to communicate effectively with the general public and staff
• Able to work effectively in a team environment
• Good interpersonal and customer service skills
• Polite and punctual
• Possess the physical capability to perform the ongoing duties of the position
• Prepared to work flexible hours including evenings and weekends
• Presentable to the public