All jobs within 400 km around Nepean

SUMMARY

As a member of the BGIS SCS Support Team, you will demonstrate a superior commitment to meeting customer needs by providing prompt and accurate responses to client requests to ensure all aspects of the contract are being fulfilled, with an emphasis on quality control & striving to exceed client expectations. 

KEY DUTIES & RESPONSIBILITIES

Functioning as a core member of the Support team and reporting to the Customer Service Coordinator the Customer Service Representative will:

• Be the first line of communication for our customers, as such a positive attitude and “can do” attitude are paramount
• Greet customers warmly and make every customer feel like they are our number one client
• Ensure client's expectations are met, resolving issues quickly, and being proactive with client needs and requirements
• Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; explaining and deploying the best solution to solve the issue; expediting correction or adjustment; following up to ensure resolution
• Place, follow up and close work/supply orders according to established procedures
• Keep accurate records of discussions or correspondence with customers
• Prepare service reports by collecting and analyzing customer information
• Build and maintain relationships with new and existing accounts
• Identify trends and patterns of client issues or work systems, initiate improvement or escalate to appropriate person
• Provide general administrative and reception backup support
• Work as a team player with fellow staff members to optimize productivity
• Represent the company and what we stand for
• Other duties as assigned

KNOWLEDGE & SKILLS

• Demonstrated customer service skills
• Bilingual - English and French a must
• Ability to communicate effectively verbally and in written format with both internal and external stakeholders at all levels
• Professional, courteous, approachable manner with a "can-do" attitude
• Good computer/data entry skills and knowledge of Microsoft Office Software 
• Ability to work in a fast paced environment to accomplish multiple goals
• Excellent time management and problem solving skills/ must adhere to tight deadlines/respond quickly to situations/be able to effectively execute solutions
• Self-disciplined and accountable with strong interpersonal skills
• Ability to work independently and as a team
• Ability to multi-task, prioritize work effectively and meet multiple deadlines
• Effective attention to detail and a high degree of accuracy
• Demonstrated ability to deal with change, make decisions and implement creative solutions
• Post-secondary education in a related field or commensurate work experience 
• Past customer service and/or sales experience is preferred

BGIS SCS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.

What You’ll Do:

• Support our Managing Director, providing top-notch administrative assistance, anticipating needs, ensuring seamless workflow, overseeing schedule throughout the day, preparing for meetings in advance, coordinating travel, calendars, and delivering overall support for all agency and business needs
• Support with time entry, expense reports, arranging appointments, meetings, conference calls, coordinating and confirming any materials and logistics
• Be the point person for office related questions and requests, effectively communicating with executives, leaders, clients, and team members across the organization
• Serve as go-to for office meetings: Plan, coordinate, and execute logistics (conference rooms, catering, agendas, materials, etc.)
• Own corporate travel: Arrange booking, transportation, flights and lodging, meeting coordination and accommodations, providing detailed itineraries, contact lists, and agendas.
• Daily office management: Serve as a resource for coordinating, managing, and implementing needs throughout the office, including ordering supplies and equipment, partnering with HR on new hire onboarding and IT to prepare for first day arrivals, replenishing snacks, and supplies, ensuring office area is neat and organized
• Welcome new hires, guests, clients, visitors, and staff, ensuring all feel welcomed and supported, owning our guest experience. Assign key cards, parking validations for visitors, and respond to all requests in a timely manner
• Partner with building and facilities management to maintain office, kitchen, common areas, and equipment
• Maintain knowledge of ongoing office projects and priorities, to provide support, guidance, and assistance as needed, giving appropriate prioritization to teams
• Handle business, company, and personnel details of highly confidential nature, and engage with high level contacts inside and outside the company

Support Day to Day Agency Operations

We are looking for a administrative assistant that will help our team to operate with excellence. As our team grows, responsibilities of this role will evolve. The day-to-day support will include (but not be limited to):

• Provide ongoing support to our team
• Coordinate office calendars for boardroom, employee vacations, client meetings and other holidays
• Coordinate weekly staff update, collecting contributions from the team
• Coordinate all in-office staff meetings with set-up/ clean-up, catering, equipment, etc.
• Maintain office wide aliases, contact list, org charts, office guides, etc.
• Coordinate travel, timesheets, and expense reports for senior staff
• Support monthly staff utilization and resource reporting
• Coordinate meetings, including beverage/food, catering, staff / client meeting needs, printed materials, etc. (in-office and remote)
• Assist with new hire prep (welcome email, gift, ship branded swag) and onboarding
• Support the Culture Club with planning staff events and activities
• Coordinate staff anniversaries, birthdays, etc.
• Coordinate and maintain inventory cupboard, ongoing clean-up and organization
• Work with building management to maintain office space, parking spaces, etc.
• Keep kitchen and shared spaces organized and clean
• Coordinate kitchen inventory including drinks and snacks for staff and clients

Partner with Finance Team to:

• Provide ongoing support to our finance team
• Take part in all required trainings and ongoing maintenance of systems and tools
• Routinely train and provide assistance to our team on vendor relations
• Coordinate vendor set-up, opening POs, client invoicing
• Process office invoices in a timely manner, follow-ups where required, Coordinate account and agency trackers
• Order office supplies and Coordinate office budget
• Coordinate Monthly Corporate Account Reconciliation Reports for the purchases made on the American Express cards (for managing director and senior staff)
• Maintain list of monetary gifts to employees for quarterly Taxable Fringe Benefits Report
• Coordinate all agency subscriptions and payments
• Coordinate vendor contracts and liaise with legal, finance
• Maintain/Purchase branded merchandise

What You Have

• A positive, “go all in” demeanor with an aim to help our entire team operate with excellence
• Proven experience as an Office Manager, Front office Coordinator or Administrative / Executive assistant
• Knowledge of office administrator responsibilities, systems, and procedures
• Proficiency in MS Office (MS Excel, MS PowerPoint and MS Word, in particular)
• Proficiency in time entry systems, such as Fiori is preferred
• Hands on experience with office machines (e.g., scanners and printers)
• Familiarity with email scheduling tools, outlook mail calendar
• Excellent time management skills and ability to multi-task and prioritize work
• Strong organizational and planning skills in a fast-paced environment
• Expertise with Outlook, PowerPoint, Word, Excel and other Microsoft Office programs required
• Strong attention to detail, following through on projects and the ability to prioritize and handle multiple tasks
• Extensive meeting coordination, event planning, corporate travel, expense report, administrative and office management experience
• Superb coordination and time management expertise, with high level of interpersonal skills to work efficiently and effectively across the office and agency
• Proficient in MS Office, especially strong PowerPoint skills, with advanced computer skills, including Word, Excel, and Outlook
• A self-starter, with a strong work ethic, highly professional, with the ability to be adaptable, credible, strategic, and diplomatic
• Can handle various projects, meet tight deadlines, respond in a timely manner, and adapt to changing needs
• Excellent communication, coordination, organizational, and collaboration skills
• Strong attention to detail, ability to multi-task priorities, and thrive in a fast-paced environment

As a seasoned Cloud Quality Assurance Automation Engineer, you will own the quality for the Cloud HSM product.  You will work in close collaboration with the development team, in a scaled agile environment, to ensure the highest level of quality of our Multi-Cloud and on premise products.  You will understand the feature and develop testplans and testcases to ensure the feature meets the requirements and is bug free.  You will research, recommend, and integrate industry leading test frameworks, so that our complete deployment pipeline is automated and every software update merged can be automatically validated and pushed to production. You will have working experience developing automation on the cloud such as AWS or GCP.

At our Thales Ottawa office, we develop leading edge technologies to secure the cloud, the digital transaction, the mobile world, and the Internet of Things (IoT). Our security solutions are prevalent in today's digital world.

Your quality DNA, and automation programming experience, is the foundation to your success on our team.  We will educate you about our products, industry and customers with on-the-job training through mentorship with skilled, experienced peers. You will have an opportunity to work on products that secure critical infrastructures in the global economy.

Be part of a team required to design, implement, test, and support features with the following mind-set: end-user experience, maintainability, scalability, performance, cost, resilient CI/CD.

Key Responsibilities

• Own overall Quality for our product both from a process and testing perspective

• Testing cloud native software, using various platform-as-a-service (PaaS), Software-as-a-Service (SaaS), Infrastructure-as-a-Service (IaaS) technologies and related tools

• Implementing, and maintaining industry leading cloud technology automation framework, in order to test complex cloud product offerings

• Document our quality processes and automation tooling

• Test against our rigid software security practices

• Develop and maintain a suite of automated tests to verify existing functionality, refining the tests as the functionality changes, monitoring results, resolving any issues related to the tests and the test bed

• Mature/replace, our existing automation test suite and tooling

• Maintain our testcases and execution results using Jira and Xray

• Maintain Key Performance Indicators (KPI’s) for test automation of features, release over release, and address the backlog of existing manual tests

• Document bug reports for identified issues during testing. Detail clearly the procedure followed, narrow down the area affected and perform preliminary troubleshooting

• Participating in issue investigation, deployment of applications, and testing/integration in various deployed environments (i.e. Dev, Stage, Production)

• Documenting, managing, and maintaining internal knowledge and processes

• Stay current on industry trends,  evolving technologies, and frameworks in the Quality Assurance domain

• Collaborate with other developers, to share knowledge, and improve overall product/solution.

Responsibilities include:

• Following agile methodology. This includes active participation in sprint planning and retrospective meetings, creation of user stories, as well as, corresponding tasks

• Providing feedback to documentation team to develop, improve, and review Customer centric feature documentation

• Interfacing with geographically distributed teams in Ottawa, Toronto, Vancouver, Austin, and other locations on a regular basis

Minimum Qualifications

• Bachelor’s degree in Computer Science or Computer Engineering

• 7+ years’ leading in a Quality Assurance role of highly secure web-based client-server applications using industry leading standards

• 3+ years’ of experience testing embedded devices

• Strong programming skills in any of these languages: Python, Linux scripting

• 5+ years’ of experience automation of API’s

• Minimum of 5 years’ experience delivering software using an Agile/SAFe/Scrum development methodology

Preferred Qualifications

• Working experience/knowledge with industry leading cloud providers GCP or AWS

• Experience with security and identity management (access management, authentication, authorization identity providers), as well as, monitoring framework

• Working with Kubernetes

• Working knowledge of cryptographic concepts (i.e. Encryption concepts and technologies), and an understanding of encryption and cryptographic key management with experience using them to protect sensitive data in database, applications, storage systems, virtualized platforms and cloud environment.

• Familiarity with FIPS (Federal Information Processing Standards), and other NIST requirements

• Working knowledge of CI/CD build and deployment pipelines and DevOps common industry practices

• Experience with automated deployment and associated technologies: terraforms, helm, yaml, ansible

• Deployment and management of docker containers deployed in a kubernetes environment

• Networking and cloud infrastructure knowledge and above average application troubleshooting experience

• Demonstrate strong troubleshooting skills in a cloud environment

• Proven  backend testing skills which use micro-service technology which harness SQL/non-SQL databases such as MySQL, Postgres

• Familiarity working with continuous integration tools such as: Gitlab, Teamcity, Terraform, and CI/CD pipeline setup working experience

• In-depth experience working with Linux and Linux based applications

• Familiarity with unit test development, such as junit, and test automation, using frameworks, such as Selenium, Protractor, or Playwright, etc.

• Ability to effectively work in a cross matrixed team environment

• Highly motivated, enthusiastic, with an extreme desire for continual learning, and the ability to work under minimal guidance with demonstrated analytical and problem solving skills in order to deliver features on time in a fast paced team environment

• Strong collaboration and communication skills which will be fundamental to your, and the overall teams success, of the projects you work on

• Stay current, and provide insight on industry leading, testing & automation approaches, architectures, and vendors

• Ensure that non-functional requirements such as security, performance, scalability, usability, and reliability are being tested in our solutions

#LI-Hybrid

#LI-WM1

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate
Experience: Candidates should have experience of 2 years to less than 3 years
Credentials: CPR Certificate, First Aid Certificate
Security and safety: Drug test, Medical exam, Criminal record check

Physical Requirements:

• The candidates should be physically demanding, and a repetitive tasker
• The candidates should be able to sit, stand, walk, bend, crouch, and kneel for extended periods
• The candidates should be able to handle weight up to 9 kg (20 lbs)

• The candidates should be able to work in a non-smoking area

Other Requirements:

• The candidate should be punctual, client focus, dependable, organized, initiative, flexible, reliable, and judgmental
• The candidates should have excellent oral communication, efficient interpersonal skills, and be able to work as a team player

Candidate Status:

• Canadian citizens and permanent or temporary foreign workers of Canada are eligible for this position.
• International Candidates who don’t have a valid Canadian work permit also can apply

Responsibilities:

• The candidates should be able to assume full responsibility for the household (in the absence of a householder), launder clothing and household linens

• The candidates should be able to mend clothing and linens, perform light housekeeping and cleaning duties, shop for food and household supplies
• The candidates should be able to prepare and serve nutritious meals, wash windows, walls, and ceilings, vacuum carpeting, area rugs, draperies, and upholstered furniture
• The candidates should be able to stock linen closets, pick up debris and empty trash containers, dust furniture, make beds and change sheets, sweep, mop, wash, and polish floors

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through below-mentioned details.

By email
salesh.budhoo.housekeeper@gmail.com

SUMMARY

The Regional Operations Manager is responsible for the effective management of a skilled trades operation.  Specific responsibilities include but are not limited to:  Driving team engagement to ensure achievement of all requirements, collaborating on process development and implementation, achieving service level agreements and maintaining compliance with all regulatory, safety and all other requirements.

KEY DUTIES & RESPONSIBILITIES

People Leadership

People leadership responsibilities include but are not limited to:

• Manages a team of Technicians for the assigned region
• Responsible for people-oriented activities including but not limited to employee engagement, development and performance management, hiring and retention, compensation recommendations
• Ensures compliance with health and safety standards in the delivery of work through activities including but not limited to conducting regular tool box talks, implementing safety training, providing protective equipment, reviewing and monitoring incidents
• Ensures work is performed in accordance to all internal and external requirements
• Maintains current awareness and knowledge of all applicable regulations and requirements
• Provides technical support to Technicians

Operations Management

• Manages operational budgets with a focus on cost control (burden costs), and weekly work order expenditures.
• Collaborates with relevant stakeholders to review, develop, refine and implement processes and standard operating procedures
• Recommends and implements technologies to achieve greater efficiencies and productivity
• Maintains current awareness and ensures compliance with all applicable regulations and requirements
• Deploys Technicians to projects and work orders and to ensure projects and work orders are completed on-time and meets all requirements
• Monitors and drives team performance to ensure achievement of service level agreements and performance metrics
• Achieves greater efficiencies through factors including but not limited to effective resource utilization and labor loading, work order and callback issues review and developing and implementing corrective solutions, leveraging self-perform.
•  Collaborates with Dispatch and CMMS teams for effective service delivery
• Investigates and resolves operational issues
• Acts with a high degree of urgency in resolving issues to ensure timely resolution and to maintain client satisfaction
• Other duties as assigned

EDUCATION, JOB-RELATED YEARS OF EXPERIENCE & QUALIFICATIONS

MINIMUM EDUCATION: Community college diploma or equivalent training (e.g. RPA, CET)

JOB-RELATED EXPERIENCE: More than five years up to ten years

KNOWLEDGE AND SKILLS

• 8 to 10 years of trades operations work experience, with at least 5 years at the supervisory or management level
• In-depth knowledge of applicable regulatory requirements and maintains current awareness
• Technical expertise in one or more of skilled trades discipline – refrigeration, electrical, plumbing
• Ability to lead and engage a team of skilled trades employees and drive performance to ensure all requirements are achieved
• Skilled at managing a skilled trades operations and employees
• Ability to develop and implement processes and standard operating procedures
• Skilled at influencing, persuading and negotiating
• Computer proficiency

Licenses and/or Professional Accreditation

Trade certification in one or more of the following would be considered an asset

• Journeyman level Refrigeration license
• Journeyman level Electrical license
• Journeyman level Plumbing license

SUMMARY

The Facility Mechanic will service our client at the North Bay Regional Health Centre and must be able to perform skilled and semi-skilled tasks in the installation, repair, replacement, maintenance, inspection and operation of mechanical, electrical, plumbing, general maintenance, environment controls and life safety systems. Will receive & action work orders within the allotted time frame. 

North Bay Regional Health Centre is a newer hospital and the building is climate controlled making for an excellent work environment.

A career at BGIS offers competitive total compensation that includes:

• Competitive pay
• Comprehensive and Flexible Health & Dental Plan
• Vacation Entitlement
• Group RRSP with Company Matching
• Team Member Referral Program
• Career Growth and Development

Trade certification or license in the following is required:

• Refrigeration and Air Conditioning Systems Mechanic, 313A License.
• GAS Technician 1, license. (Gas Technician 2 license may be considered, coupled with experience)

KEY DUTIES & RESPONSIBILITIES

• Tests, repairs, troubleshoot and calibrates HVAC and building environmental controls ensuring equipment is functioning properly.
• Responsible for the installation, maintenance, replacement, operation and repair of mechanical and electrical equipment and systems.
• Ensures proper operation of systems in compliance with required regulations and codes.
• Tests, maintains and evaluates equipment by using instrumentation tools.
• Performs as required, skilled maintenance activities and maintaining of the BAS system.
• Inspects and repairs pumps, fans, valves, motors etc., ensuring proper operation of the facility equipment and systems.
• Performs all duties in a safe manner and in accordance with established work standards.
• Capable and willing to perform many tasks in a large facility.
• Complies with all company policies and procedures and adheres to company standards of business ethics and conduct. Must be a team player committed to working in a quality and safe environment.
• Willing to perform other duties as requested/required by trade or knowledge base. 
• Must be comfortable estimating tasks, projects and procure the materials and manpower needed to complete those tasks.
• Ability to work rotating 12 hour shifts, days and nights, statutory holidays, and weekends as required.

MINIMUM EDUCATION: High school completion plus a specialized technical or business course

JOB-RELATED EXPERIENCE: Two or more years’ experience working in the HVAC industry.

Qualifications

• Must hold a current ODP card.
• Ability to work with CFC and HFC refrigerants.
• Comfortable working as part of a maintenance team.          
• Knowledge/Understanding of engineering fundamentals necessary for effective and safe operation of complex building equipment and systems.
• Capable of effectively representing BGIS to our customers.
• Working knowledge of personal computers, CMMS systems and BAS 

Licenses and/or Professional Accreditation

Trade certification or license in the following is required:

• Refrigeration and Air Conditioning Systems Mechanic, 313A License.
• GAS Technician 1, license. (Gas Technician 2 license may be considered, coupled with experience)

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

Job Summary: As a member of the BGIS SCS Team, you will be generally responsible for heavy duty cleaning in a designated zone with an emphasis on quality control, health and safety & striving to exceed client expectations. 

***Day, Evening and Night shifts available (Monday to Friday)***

Key Responsibilities: Functioning as a core member of the operational team and reporting to the Manager/ Supervisor the Heavy Duty Cleaner will:

• Clean floors by sweeping, scrubbing, or vacuuming
• Dry/wet mop (wash/scrub) and polish hard surface floors. (The washing/scrubbing of floors is done with hand held or walk behind buffing machines. In large open applications, automatic equipment may be used to perform these functions) 
• Strip and finish hard surface floors manually or with power equipment when required 
• Transport garbage from drop points to garbage bins or compactor 
• Transport maintenance machinery, where necessary, between floors and job sites 
• Cleans and stores equipment and machinery used
• Cleans glass areas requiring ladders, scaffolding or other extension equipment to reach. 
• Cleans washroom floors including stripping and finishing 
• Cleans stairwells and elevator cabs where ladders are required 
• Loads and unloads supplies and replenishes cleaning solutions
• Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures
• Other duties that management may assign 
• Notify managers concerning the need for major repairs or additions to building operating systems
• Mix water and detergents or acids in containers to prepare cleaning solutions, according to specifications
• Strip, seal, finish, and polish floors
• Steam clean or shampoo carpets
• Remove snow and debris from sidewalks, driveways, or parking areas, using snowplows, snow blowers, or snow shovels, or spread snow melting chemicals.

Job Requirements:

• Experience in performing various cleaning, housekeeping and maintenance activities in an institutionalized environment.
• Experience in using floor maintenance machines, cleaning equipment, materials and solutions.
•  Knowledge of the Occupational Health and Safety Act and the provisions that apply to this work including WHMIS.
• Ability to lift, push and pull heavy items as well as climb ladders.
• Excellent interpersonal skills with the ability to maintain cooperative working relationships with staff, clients and the general public.
• Ability and willingness to work weekends, holidays and shifts as assigned as well as work in multiple locations.
• Ability to follow verbal and written instructions, prepare and maintain manual and electronic records.

Physical demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently required to stand, walk and talk or hear. The employee is required to use hands and fingers to handle, or feel objects, tools, or controls; and reach with hands and arms.
• The employee must occasionally lift and/or move up to 25 pounds. 
• Specific vision abilities required by this job include close vision and the ability to adjust focus.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

 The Technician III - Stationary is responsible for operating the facility including, but not limited to mechanical other supporting systems; performing structured inspections, preventative and corrective maintenance, routine and on-demand services on facility mechanical equipment and other systems. The Technician III, Stationary is also responsible for performing work in accordance with established processes and practices and for complying with internal and external requirements including but not limited to environmental, health and safety, fire protection. 

This role will work in collaboration with all key BGIS departments to ensure full support of all activities and play a key role in our INTEGRATED approach to operating buildings.   

Opportunities for Development:   

At BGIS we are committed to the development of our people – offering them opportunities to learn and grow into various roles.  Success in the role offers Team Members the opportunity to explore various roles – some include:  

• On Account & expanded Operational roles
• Facility Management Office roles to support accounts
• Project Management roles support projects

KEY DUTIES & RESPONSIBILITIES 

Safety Ownership and Regulatory Compliance 

• Comply with all internal and external requirements including but not limited to environmental, health and safety, fire protection and mandated by BGIS Health Safety and Environment Teams and enforced by law. 
• Take ownership of safety measures relates to building equipment, ensuring the secure operation of critical systems.

 Technical Leader and Oversight: 

• Performs regular facility, mechanical and other equipment and systems monitoring inspections, preventative and corrective maintenance to ensure facility uptime objectives are met, uninterrupted client operation and asset integrity of assigned facility are maintained. 
• Responds to routine and on-demand service requests and performs preventative and corrective maintenance on facility mechanical equipment and other systems. 
• Participates in and assists with facility-related projects. 
• Provides observations about facility, facility mechanical and electrical equipment and systems conditions and deficiencies and provides suggestions for enhancement and repair. 
• Maintains all assigned tools and arranges for repair and replacement where required. 
• Assume technical leadership in maintaining and optimizing building equipment to prevent disruptions to tenant operations. 
• Ensure peak performance of critical building equipment, including HVAC, electrical, and plumbing systems, through continuous technical monitoring and maintenance supporting 24/7 operations.  

 Visibility in Sites: 

• Establish a strong technical presence at facility sites, particularly focusing on critical building equipment areas. 
• Cultivate technical relationships with on-site personnel, emphasizing the importance of equipment reliability and technical response to equipment issues. 

Inspection Management: 

• Performs work in accordance to established processes and practices. 
• Monitors assigned facility by conducting facility walkthroughs for mechanical, electrical and other equipment system monitoring and inspection. 
• Execute comprehensive technical inspections of building equipment, focusing on critical systems that directly impact tenant operations. 
• Document and analyze technical findings, prioritizing equipment-related repairs and upgrades. 
• Execute and maintain a meticulous technical inspection checklist and database specific to building equipment. 

 Occupant Experience: 

• Assists in enhancing tenant and customer satisfaction and maintaining positive relations through manner in which work is performed and services delivered. 
• Enhance the tenant experience by prioritizing the reliability and technical functionality of building equipment. 
• Collaborate with facility management to ensure seamless equipment operation and minimal tenant disruptions. 

 Proactive Communication and Escalation: 

• Must be able and willing to work shifts, be available for on-call/standby and emergency call-outs as they arise 
• Communicate technical information effectively, with a focus on building equipment, to internal teams and external vendors. 
• Escalate critical equipment-related issues to minimize downtime and tenant disruptions. 
• Maintain open and technical communication channels with stakeholders, emphasizing equipment status and maintenance updates. 

Work Order Management: 

• Manages work order life cycle in partnership with the Central Work Order Management Team progressing the work form dispatched through to completion and records resolution data within service maintenance management database. Ensures work completed meets quality, contract response and all other requirements. 
• In partnership with the BGIS CMMS Team, Assists in the implementation of preventative maintenance (PM) program. Ensures that deficiencies are identified, recorded and escalated, and that related documents are maintained. 
• Ensures the way work is performed is following corporate and legislated policies, procedures, practices and guidelines related to environmental, health and safety, fire protection and any other applicable requirements. 
• Prioritize technical work orders related to building equipment to minimize business disruptions for tenants. 
• Efficiently coordinate technical assignments and oversee the timely completion of equipment-related tasks. 
• Maintain thorough records of technical work order history, including equipment-specific details and expenses. 

Financial Ownership (Including Quotes Management): 

• Submits all expenditures on a timely basis. 
• In partnership with the Maintenance Lead, FM, and Regional Director, manage the budget for building equipment maintenance, seeking cost-effective solutions to ensure tenant operations are unaffected. 
• Solicit and evaluate technical quotes for equipment repairs, maintenance, and upgrades, with a strong focus on minimizing tenant disruptions. 

Vendor Management: 

• Oversee technical vendors and contractors with specialized expertise in building equipment maintenance. 
• Hold vendors to high technical standards, emphasizing the importance of maintaining equipment integrity to prevent tenant disruptions. 

KNOWLEDGE & SKILLS

• High school diploma plus trades training and/or certification or licensing.
• Minimum 3 years’ experience providing preventive and corrective maintenance on heating ventilation and air conditions systems, or pneumatic or hydraulic systems.
• Sound knowledge of processes and practices relating to facility operations and maintenance
• Demonstrated ability to maintain, troubleshoot and repair (as per applicable qualifications) mechanical and other building systems and equipment 
• Possesses a strong environmental, health, and safety mindset.
• Strong client-service orientation along with a high sense of urgency 
• Knowledge and understanding of Building Automation Systems (BAS)
• Effective communication skills for the purpose of data relay, exchange, feedback, and clarification
• Mentoring skills required to support lower level technician’s development
• Must be able and willing to work shifts, be available for on-call/standby and emergency call-outs as they arise
• Must strictly adhere to Health and Safety policies including wearing required Personal Protective Equipment (PPE)
• Must be capable of obtaining appropriate security clearance
• Knowledge and understanding of HVAC Systems

Licenses and/or Professional Accreditation (one of the following bullet points)

• Building Operator Certification or equivalent through an accredited institution required

BGIS is an equal opportunity employer, and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.

Job Description

• Sets relationship strategies and directs relationship management activities with new and/or existing clients in a book of business to grow sales, revenue and market share with relevant sales goals. Typically works with clients with advanced levels of risk and complexity of needs. Works independently and may mentor other team members.
• Creates and drives strategy to acquire and/or expand and retain client relationships to generate revenue and deepen share of wallet. Handles the origination, financial analysis, negotiation and documentation of credit and non-credit products and services.
• Manages risk/return and drives quality for new and/or existing clients. Actively identifies and mitigates different types of risk, such as regulatory, reputational, operational and credit risks.
• Focuses on client opportunities by providing ideas and insights based on an understanding of the client's needs and their financial well-being. Drives client engagement and loyalty. Generates ideas and best practices within Relationship Management and may mentor others.
• Manages effective network of senior internal and external relationships, such as community or industry relationships, to actively acquire new clients and/or expand existing clients and enhance the client experience. Focuses on bringing entire bank to the client by presenting the full range of PNC's products and services. Leverages reporting and sales tools to proactively identify and successfully convert sales opportunities.
• As defined with the business, demonstrates ability to analyze, evaluate and mitigate credit risk for the most complex credit requests by utilizing knowledge of advanced credit fundamentals and internal credit policies.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Competencies

Business Acumen – Knowledge, insight, and understanding of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations.

Client Relationship Management – Knowledge and ability to determine and satisfy client needs and maintain a partnering relationship during engagements; includes influencing, communicating, presenting, facilitating, managing and developing others.

Customer Experience Management. – Implements the strategies and techniques used to ensure that customers have a positive experience with the organization and its products and services at every touch point.

Decision Making and Critical Thinking – Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.

Effective Communications – Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Prospecting. – Knowledge of prospecting principles, processes and skills; ability to identify and engage potential customers in the market. Build relationships and create opportunities. Plan, strategize and target the right industries. Create value propositions with impact.

Selling. – Applies knowledge of banking products and services to meet customer needs and enable them to achieve their financial goals. Identifies prospecting approaches to identify potential customers and create opportunities to sell financial solutions and ideas to customers.

Tech Savvy – Advise, educate and engage clients on a variety of technological tools and resources allowing them to explore solutions to achieve their goals and financial well being.

Work Experience

• Roles at this level typically require a university / college degree.
• Higher level education such as a Masters degree, PhD, or certifications is desirable.
• Industry relevant experience is typically 8+ years. Specific certifications are often required.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

The Financial Systems Analyst will have an understanding of financial analysis and reporting to review and process various financial documents submitted by non-profit housing providers in accordance with pre-established standards and routines.

Your primary responsibilities as a Financial Systems Analyst will be varied. Working as part of a team reporting to a Senior Financial Analyst, you will:

• Performs research and prepares community housing operating budget and variance report
• Conduct financial analysis and provide recommendations on financial matters to Housing Stability Services Unit staff and management
• Review financial documents submitted by non-profit housing providers for completeness and accuracy
• Process and review subsidy requests submitted by non-profit housing providers with reference to established guidelines and review procedures
• Process and review payments to ensure alignment with service agreements and approved Council reports
•  Reviews payments request from agencies to determine accuracy, availability of funds and compliance with funding agreement and City’s policy and procedures
•  Maintains and update life-to-date files for grants to report on availability of funds
• Participate in reviews of housing provider operations including on-site reviews Draft communications to non-profit housing providers regarding financial and program compliance matters
• Assist with the review of housing provider operations and compliance with the Housing Services Act (HSA), Rent Geared-to-Income (RGI) Service Agreement, City Guidelines and other contractual obligations with the City
• Assist with the review of development and maintenance requests that propose changes to the information technology systems used to manage the business relationship with
• service providers
• Assist with the development of reports and analytical tools to monitor service
• provider compliance with legislated and contractual obligations
• Liaises with the Unit, external contacts and board of directors and auditors.
• Reviews audited financial statements together with auditors' reports/related financial reporting documents for completeness, compliance and accuracy of accounting information
• Attends meetings to provide and clarify financial information and resolve issues

Key Qualifications:

1. A degree in accounting, financial management or business administration or equivalent. Possession of a Chartered Professional Accountant (CPA) designation is preferred.
2. Considerable experience in the preparation of budgets, forecast, complex financial statements and analysis.
3. Considerable experience in accounting and computer-based accounting systems.
4. Experience conducting financial and/or program compliance audits independently.
5. Ability to work independently in a demanding, fast paced, constantly changing environment.
6. Ability to communicate effectively, both orally and in writing.
7. General understanding of the principles and practices employed in the effective financial analysis of business and government operations.
8. General understanding of financial reporting and financial statements including non- profit reporting requirements.
9. Ability to effectively manage multiple tasks and deadlines.

• Division & Section: Housing Secretariat, Finance & Business Services
• Work Location: Metro Hall, 55 John Street

The tight-knit Bell Retail team lives and breathes the latest technology, thrives in a fast-paced environment and loves finding the perfect solution for our customers. We’re proud to offer our customers the best wireless, internet, TV, home phone products and services at Bell and The Source stores across Canada.

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.