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CIBC’s Wood Gundy team  is the full-service brokerage division of CIBC serving our high net worth clientele. As an Administrative Assistant you will be responsible for providing administrative support to the Investment Advisor team in our Wood Gundy brokerage. You’ll work closely with the team of Advisors as they plan and manage client investments. You’ll play a key part in supporting and servicing high net worth client accounts. You’ll provide ongoing support to a team that goes above and beyond for their clients.  This position is a great opportunity to learn the investment business in a professional, dynamic work environment with one of Canada's leading Brokerage.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site.

How you'll succeed

• Administrative Support - Maintain compliance standards in client dealings/client files. Conduct administrative activities and engage in administrative processes associated with supporting the IA(s) and teams. Engage in all marketing and business development activities and assist in the development of investment plans and written proposals for prospects and clients. As determined by the IA, assist in processes to direct assets into suitable financial products based on the client’s risk reward tolerances and demographic profile.

• Client Engagement - Connect on a personal level to make every interaction meaningful. Enhance relationships by collaborating with your team and providing administrative support to ensure client needs are met. Respond to requests by answering questions and providing an exceptional experience.

• Relationship Building - Heighten CIBC brand awareness in your community by attending local events and participating in marketing and outreach activities. Grow your network to create lasting connections that will generate future opportunities. Work closely with your team to connect clients with the right opportunities.

• Organizational Skills - Support Investment Advisors by providing timely responses to client requests and maintaining compliance standards in all files. Enable team success by improving team productivity, proactively uncovering business opportunities, and helping to direct assets into the right financial products.

Who you are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.

• You engage with your heart and mind. You care about people and understand different perspectives. You listen and learn from the experiences of others.

• You understand that success is in the details. Your critical thinking skills help to inform your decision making.

• You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partner. You build trust through respect and authenticity.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

• We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Expected End Date

2025-08-29

Job Location

Toronto-181 Bay St. 6th

Employment Type

Temporary (Fixed Term)

Weekly Hours

1

Skills

Accountability, Activity Coordination, Communication, Interpersonal Communication, Multitasking, Office Administration, Organizational Efficiency, Personal Initiative

What you'll be doing

As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their day-to-day banking needs. As a Client Service Representative, whether it’s answering questions, assisting with transactions, or proactively connecting clients with the right team members, you’ll be the first line of support as clients work towards their financial goals. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance. 

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time. 

How you'll succeed

• Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them reach their goals.
• Problem solving - Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to create a better solution together.
• Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

Who you are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
• You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
• You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
• You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.
• You engage with your heart and mind. You care about people and respect different perspectives. You listen to and learn from the experiences of others.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Manotick Mews

Employment Type

Regular

Weekly Hours

30

Skills

Client Issue Resolution, Client Service, Customer Experience (CX), Digital Literacy, Empathy, Financial Products, Interpersonal Communication, Standards Compliance, Transaction Services

Overview of the Role

This role will oversee the planning functions for several of our Canadian Divisions, manufacturing facilities.  It is an exciting role with great challenges.  In an environment that is constantly changing, we need to anticipate and adapt, while working hand in hand with our cross functional partners. The successful candidate will ensure our customers are satisfied and our obsolescence is minimized.  We are looking for an individual who can face challenges ‘head on’ and learn from them to make the necessary adjustments to improve the business moving forward. 

Salary: From to $90 530 to $118 820

*Salary offers will vary commensurate with experience, education, skills, and training.

We support and care for our employees and their families by providing:

• Vacation upon hire
• Generous and complete benefit coverage with group insurance
• Group retirement plan with employer contribution
• Telemedicine and assistance program for employees and their families
• Employee Share Ownership Plan with an employer match
• Paid Parental Leave program
• Paid time off: Sick days, floater days and volunteer day off
• Opportunity to contribute to a collective RRSP & TFSA
• Training and development programs
• Saputo Flex Program, flexible work environment (schedule/location/time off) according to department needs
• Organized activities for employees and their families 
• Advantageous discounts on Saputo products

How you will make contributions that matter:

• Manage, coach and develop supply planning team members to meet goals and objectives
• Manage KPIs; Including but not limited to; safety stock parameters, fill rates, disposals, inventory turns
• Oversee inventory strategies across all sources of product. Demonstrate a strong understanding of source production capabilities and capacities; shelf life and seasonality; transportation schedules & line utilization
• Collaborate with cross-functional departments: Operations, Warehousing, Transportation, Sales, Customer Service, Quality Assurance and Integrated Business Planning
• Demonstrate a strong understanding of the dairy industry and business environment (markets, competitors, etc.) and its implications on Saputo

You are best suited for the role if you have the following qualifications:

• Bachelor’s degree in Business Administration or work equivalent required
• 3-5 years of experience in a similar position, CPG experience is an asset
• Excellent project management skills, analytical and data management skills
• Familiarity with demand/supply planning concepts and software, SAP experience is an asset

• Proficiency with Microsoft Office especially Excel
• Bilingualism (French & English) is an asset

Is this role right for you? In this role you will:

• Engage with Business Partners: Collaborate with Business Analysts, Systems Analysts, Developers, and Solution Architects to ensure configurations and custom components meet application requirements and performance goals.
• Application Development: Develop new applications and perform unit/component tests for new development initiatives aligned with business needs and technology architecture standards.
• Code Quality and Maintenance: Create and maintain high-quality code, ensure defect-free programming consistent with standards, provide code maintenance and support during testing cycles and post-production deployment, and participate in peer code reviews.
• Job Performance Analysis: Conduct performance analysis on IBMi systems.
• Security and Compliance: Maintain security and compliance standards.
• WebSphere Application Knowledge: Utilize knowledge of WebSphere applications.
• Disaster Recovery: Participate in disaster backup recovery sessions.
• On-Call Support: Provide on-call support for CMOD and CM.
• Documentation : Develop and maintain  documentation.
• Leadership: Chair meetings and influence stakeholders to promote and explain technology solutions.

Do you have the skills that will enable you to success in this role? We'd love to work with you if you have:

• IBM Content Manager OnDemand (CMOD): Hands-on development and administration experience on any platform or with its predecessor Report/Data Archive and Retrieval (R/DARS).
• IBM Content Manager (CM): Hands-on development and administration experience.
• Data Formats: Experience with AFP, PDF, and Line Data formats.
• ODWEK: Experience with or understanding of ODWEK.
• SQL/Query for i: Competence in SQL or Query for i.
• IBMi DB2: Sound analytical knowledge on IBMi systems DB2.
• Network Knowledge: Understanding of network topologies and common network protocols and services (e.g., TCP/IP, DNS, HTTP(S), SSH).
• Debugging and Troubleshooting: Strong debugging and troubleshooting skills, including creating, updating, and modifying existing code.
• IBMi Operational Skills: Job maintenance and troubleshooting skills.
• Java Programming: Knowledge of core Java programming.
• WebSphere:  WebSphere development – exposing JAVA application, configuration on IBMi systems and Windows systems.

What's in it for you? 

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  

Location(s):  Canada : Ontario : Toronto 

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