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JOB SUMMARY

Transit Operations provides safe, reliable and courteous transit services and excellence in customer service delivery to 100 million transit customers per year, by means of conventional bus, para transit and rail operations. The Transit Special Constable Unit manages the Special Constable and Fare Enforcement Programs, Transit revenue loss and fare enforcement programs, property protection and law enforcement programs, the transit emergency response and preparedness programs, communications equipment/systems, processes and sectional records activities.
 

You are responsible for security and law enforcement duties involving passengers, employees, Transit Services facilities/vehicles/assets and the general public.
 

You execute the duties of a Sworn Special Constable/Peace Officer, agent and occupier of City of Ottawa Transit Services*, in accordance with:

• Federal/Provincial/Municipal laws
• Special Constable contract with the Ottawa Police Services Board
• Rules and regulations governing a Special Constable appointment (as amended from time to time)
• Corporate/Branch/Division policies and standards
• Corporate/Branch Code of Ethics, Core Values and Mission Statement, that is consistent and compatible with Ottawa Police Service policies and standards

*The Police Services Board grants an Officer’s Special Constable status for Ottawa, with an approval from the Minister of Community Safety and Correctional Services, in accordance with the Police Services Act, R.S.O. 1990. Special Constables are Peace Officers as defined in the Criminal Code of Canada.

EDUCATION AND EXPERIENCE

Completion of community college Police Foundations or Law and Security Certificate.
 

Minimum of 2 years of security experience in a transit environment.

Related experience in dealing with people and enforcement procedures may be considered as alternate relevant experience.

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Good knowledge of security or law enforcement operations, as well as the duties of a Special Constable with Peace Officer authority, including the use/application of the Criminal Code of Canada, Controlled Drugs and Substances Act, Trespass to Property Act, Provincial Offences Act, Liquor Licence Act, Safe Streets Act, MFIPPA, as well as related Federal and Provincial Statutes, and Transit By-law
• City/Branch/Division policies and procedures affecting Transit operations including standard operating procedures and emergency standing orders
•  Court processes and procedures
• Investigative and evidence gathering techniques
• Crowd control and emergency response techniques
• Dispute resolution techniques
• Personal and physical security methods
• Electrical and computerized security equipment
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.

COMPETENCIES, SKILLS AND ABILITIES

• Work independently, with minimal supervision, and collaboratively with peers and managers as part of a team
• Capable of relating to transit customers, while working in a public environment, and of dealing with difficult or confrontational behaviors
• Possess leadership and negotiation skills
• Possess analytical and problem solving skills
• Possess demonstrated assertiveness and self-control
• Possess strong conflict/dispute/crisis resolution skills
• Able to exercise sound judgement and to make authoritative decisions where time may not permit soliciting advice from senior staff
• Possess computer literacy in MS Office Suite in a Windows environment, including use of Ozone and the Internet
• Able to build and maintain relationships within the community, with stakeholders and other agencies
• Able to demonstrate sensitivity to the needs of all people and cultures
• Possess organizational and time management skills to deal effectively with multiple demands, conflicting priorities, and deadlines
• Possess excellent interpersonal, communication, and report writing skills
• Possess neat and legible handwriting
• Possess effective public relations and public speaking skills
• Able to use portable corporate communications technologies, such as 2-way radio, etc.
• Able to drive a City vehicle
• Possess a work record of good attendance/job performance
• Be of good moral character and habits
• Able to be respectful, to relate to Transit customers, co-workers and the general public, and to work in a non-confrontational manner
• Possess cultural awareness, value diversity and be sensitive to others
• Able to display tact and diplomacy
• Able to deal with physical situations and physically control/restrain others when necessary
• Able to work outside in all weather conditions
• Able to be available for unplanned overtime, work a variety of scheduled shifts, including split shifts, weekends and evenings

JOB SUMMARY

Ottawa Public Health is responsible for providing public health programs and services that contribute to the physical, mental and emotional health and well-being of the residents of Ottawa, in compliance with Ontario Ministry of Health and Long-Term Care standards, protocols and guidelines and other related public health legislation. In partnership with the people and communities of Ottawa, Ottawa Public Health improves and advocates for health and well-being through prevention, promotion and protection. 

You are responsible for: coordinating the development, implementation and maintenance of strategic plans; leading or undertaking high risk, complex strategic projects; and providing project management services including defining project scope, preparing project documentation, and leading an assigned project team. 

You also lead or undertake corporate programs and initiatives on behalf of Ottawa Public Health, representing the branch/service area and department, and consult with the MOH and senior leadership team to establish strategic management objectives and outcomes consistent with the departmental and corporate vision.  In addition, you support the department’s stakeholder and relationship management strategies.

EDUCATION AND EXPERIENCE

Completion of 4 year university degree in Business Administration, Public Administration or a related field

Minimum of 5 years of progressively responsible and practical experience in strategic planning, and the development, implementation and evaluation of complex and strategic projects, and programs at a corporate or departmental level.

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Possess general knowledge of the Corporation, departmental business requirements, policies and legislation related to the department
• Project management methodologies and practices
• Business process principles, practices and methodologies 
• Business case analysis
• Policy and program analysis, development, implementation and evaluation
• Research, trend analysis, risk assessment
• Strategic and communications plans development
• Performance management, measurement methods, tools and techniques
• Strategic planning and policy development concepts, theories, principles and methodologies
• Legislation, regulations, policies, standards and guidelines relevant to the work
• Corporate policies, guidelines and practices
• Departmental business requirements as well as understanding of the programs/services and operations of other departments, and the inter-relationships between them and own work area
• Working within a complex, political environment
• Corporate computer systems and applications
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.

COMPETENCIES, SKILLS AND ABILITIES

• Work on a wide range of projects of a highly complex and diverse nature
• Develop and deliver presentations to various levels of management and community partners
• Communicate effectively and concisely, both orally and in writing
• Build internal/external business relationships to enhance knowledge, innovation and continuous improvement
• Perform effectively in a multi-disciplined environment requiring a high degree of motivation and initiative
• Possess excellent interpersonal skills and the ability to interact cooperatively, effectively and efficiently with staff and the public as required
• Work effectively in a team environment to achieve corporate, departmental and branch goals
• Demonstrates tact, diplomacy and discretion, and maintains strict confidentiality
• Highly organized with the ability to prioritize, set schedules, meet deadlines, handle multiple projects/activities and competing demands, and deliver results in a changing work environment
• Display political awareness and sensitivity
• Demonstrated leadership, initiative and credibility
• Innovative, goal and results-oriented 
• Flexible and adaptable  
• Customer service oriented 
• Exercise discretion, tact and diplomacy

JOB SUMMARY

Transit Operations provides safe, reliable and courteous transit services and excellence in customer service delivery to 100 million transit customers per year, by means of conventional bus, para transit and rail operations. The Transit Bus and Para Transit Operations team provides safe, reliable, efficient, effective, on time, courteous and cost-effective rapid transit service to a growing and diverse City of Ottawa. 

You operate City of Ottawa buses in accordance with the Highway Traffic Act and corporate policy. You also promote a customer service mindset when interacting with the general public and provide a safe, comfortable, efficient and reliable transportation service.

Bus Operators who temporarily work in the roles of Operator/Bilingual Sightseeing and Charter Sightseeing and Operator/Platform Instructor will be paid the appropriate rate or differential for the time that this work is performed.

EDUCATION AND EXPERIENCE

Completion of Grade 12.

Minimum of 5 years of driving experience with a clean driving record free of demerit points and including ideally a minimum 3 years of relevant customer service experience including direct contact with the public and dealing with a diverse population.

Public Urban transit experience is an asset

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• City of Ottawa landmarks and locations

Desirable Qualifications:

• Knowledge of transit fares and pass structure
• Knowledge of the Highway Traffic Act
• Knowledge of/experience using portable communications technologies, such as 2-way radio

COMPETENCIES, SKILLS AND ABILITIES

• Able to adapt/react to changes in operating conditions/environment
• Able to operate in a highly diverse cultural community
• Attentive to detail and able to adhere to specific detailed procedures
• Persuasive and tactful with excellent interpersonal and oral communication skills
• Possess good written communication skills
• Basic understanding of and ability to use computers 
• Able to multi-task, solve problems and make decisions
• Able to remain calm in stressful situations
• Able to exercise sound judgement
• Able to work with minimum direct supervision and in a team environment 
• Ability to use a radio and microphone and to communicate effectively
• Ability to call out stops as per the CTA directive
• Ability to read and understand trip dockets
• Ability to operate a bus in high-density traffic in the downtown core
• Ability to react and deal with emergency situations as they arise
• Ability to talk to and assist passengers while safely operating a bus
• Able to project a positive and professional image at all times, through personal appearance and conduct
• Able to act independently
• Able to communicate clearly in writing, in person, and by using corporate communications technologies, such as 2-way radio, etc. 
• Able to deliver excellent customer service at all times and to deal with all situations in a professional manner by remaining calm and self-controlled when dealing with difficult situations, and co-operating with Transit Supervisors and other City of Ottawa personnel to meet customers’ transit needs
• Available and able to work overtime, and work a variety of scheduled shifts including split shifts, weekends, evenings and holidays, as per the collective agreement

Applicants must be able to meet the physical requirements of the job including, but not limited to, performing the following tasks, which are repetitive and constant during a normal shift as a Bus Operator:

• Ability to sit for long periods of time in the driver’s seat while wearing a seat belt
• Ability to bend, twist body and to manipulate controls independently or simultaneously at any given time, while wearing a seatbelt in the driver’s seat
• Ability to “reach over-head” with both arms to manipulate controls
• Constant twisting and neck rotation of different ranges to check mirrors, bus passes, etc.
• Ability to perform required MTO pre-trip inspection, which involves walking, bending, squatting, climbing, reaching, twisting body in many different positions
• Medium duty lifting while assisting customers with special needs
• Constant gripping, pulling and pushing to manipulate control (steering controls, control valves, etc.)
• Bending, stooping, crouching and twisting in order to keep stairway clear of ice and snow build-up
• Ability to manipulate dual foot controls independently or simultaneously at any given time
   

JOB SUMMARY

The mandate of the Fleet Safety & Training Branch is managing the City’s Fleet Safety program, including vehicle safety, driver behaviours, collision prevention, collision investigation and safe operation standards for the Corporation. The Branch is also responsible for maintaining the corporation’s Commercial Vehicle Operator Registration (CVOR) certification and ensuring ongoing compliance with all related provincial legislation.

You are responsible for providing a wide range of administrative duties required to support the Fleet Service Safety and Training (FSST) corresponding branch program.  Responsibilities include data and records management, communication, quality control, vehicle operator profile management, statistics and reporting, and general clerical duties including, coordinating and scheduling, continuous improvement, facilitating business processes and monitoring Fleet Services policy, procedure and program efficacies.
 

EDUCATION AND EXPERIENCE

Completion of Grade 12.

A minimum of three (3) years experience working in a fleet safety, health and safety, training administration environment or related environment
 

KNOWLEDGE

• Organization and activities of Fleet Services
• Fleet Services Safety and Training policies, procedures and programs
• Maintains working knowledge of Ministry of Transportation Ontario (MTO), Highway Traffic Act (HTA), Commercial Vehicle Operator’s Registration (CVOR) and Driver Certification Program (DCP) requirements.
• Ministry of Transportation Ontario (MTO), Highway Traffic Act (HTA), Commercial Vehicle Operator’s Registration (CVOR) and Driver Certification Program (DCP) requirements.
• Vehicle pre- and post- trip inspection requirements
• Collision investigation, review and appeals processes
• Proficiency in spreadsheets and data management
• SAP, Risk Master, Fleet Management Information System (FMIS) including M5, Corporate Records Management System
• Corporate computer and software applications skills including MS365 applications such as SharePoint, Word, Excel, Planner, OneDrive
• Knowledge of applicable health and safety legislation, including the rights and duties of workers
   

COMPETENCIES, SKILLS AND ABILITIES

• Accurately enters, retrieves and updates information from computerized systems
• Effectively communicate information to staff/public, both verbally and in written form
• Maintains strong interpersonal relations with internal and external
• Manipulates and analyzes data using spreadsheets (Excel)
• Work well in a team environment and with ongoing inter-branch contacts
• Displays good judgement and discretion
• Organizes work efficiently and able to handle several assignments simultaneously
• Works well under pressure
• Works independently and with a minimum of supervision
• Completes work assignments within deadlines
• Responds with a sense of urgency
   

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package