664 Jobs Found
Bilingual (English/French) Customer Care Advisor Full-time Job
Customer Service TorontoJob Details
As a Customer Solutions Advisor in the Outbound Mortgage department you will contributes to the overall success of the Canadian Banking Contact Centre (CBCC) ensuring specific individual goals, plans, initiatives are executed/delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies, and procedures. You will be working in a 24/7 Contact Centre environment and may be subject to shift work at all hours of the day depending on the business requirements.
Is This Role Right For You?
- Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge:
- Satisfying customer needs using the Customer Experience Model and by leveraging knowledge of the Bank’s services and products
- Recognizing quality referral opportunities
- Presenting knowledgeable advice-based solutions and following through.
- Utilizing Next Best Activities (NBA’s) and Voice Biometrics to build a stronger relationship with the customer
- Creating a digital culture by promoting Digital Channels including Scotia Online Mobile and Mobile Wallet and Apple Pay etc.
- Consistently provide customers with a professional, courteous, and positive experience by discovering needs, providing knowledgeable, accurate information and solutions, and following through on commitments:
- Developing and maintaining a detailed knowledge base and understanding of assigned products, services and the various digital channels customer may choose to bank
- Accurately resolving customer problems falling within approved authority limits or referring the customer to the appropriate source as described in the Bank’s Complaint Resolution Standards and Procedures.
- Providing customers and applicable business partners with account information by accessing the Bank’s on-line records and systems.
- Recognizing and acting on opportunities for business retention and reinforcing the customer relationship with the Bank through the application of the Customer Experience Model.
- Consistently provide customers with excellent service, effectively manage workload, and stay actively available to receive customer requests by:
- Developing effective questioning skills conducive to gathering customer information accurately and comprehensively. This includes asking probing questions and listening, to ensure efficient call handing and call resolution.
- Documenting and controlling all required follow-ups or escalations.
- Maintaining pending files and taking appropriate action to resolve files for areas of responsibility including the regular review and count of outstanding items.
- Actively participating in queue maintenance through call responses on escalated and referral calls.
- Liaising with various parties (i.e., branches, third-party service providers, etc.) as required to fully satisfy customer issues in a timely fashion.
- Ensuring that policies and procedures are adhered to within authorized limits
- Participate actively in team activities/initiatives by working cooperatively to the mutual benefit of all members and taking responsibility for self-learning and development by:
- Learning and embracing new procedures, technologies, and processes
- Participating in and supporting change initiatives for the team and the Centre
- Contributing to effective team morale and employee relations through positive interaction with team members and participating in the Applause program
- Ensuring me@scotiabank profile is up to date with current Personal Development Goals, working with the manager in the identification of skills, behaviours and competencies required to achieve goals
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions:
- Operating at optimal efficiency of the Centre by ensuring productivity goals are attained
- Minimizing risk and losses by knowing and adhering to Scotiabank’s policy, authentication procedures and key controls
- Adhering to all company/department policies, procedures, and audit requirements
- Prioritizing and processing customer requests (i.e., inquiries, transactions, case work) in a timely and efficient manner
- Strictly adhering to schedules thereby ensuring prompt customer service and response time
- Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
- Champions a high-performance environment and contributes to an inclusive work environment.
- Required to take approximately 30 inbound sales related calls a day or 220 outbound calls a day to existing customers and/or potential new customers
- Required to deepen the relationship with the customers by identifying and discussing the appropriate match between customer needs and available products and services
Do You Have The Skills?
- Post-secondary education in business or other related disciplines is an asset
- Strong proficiency of the French and English language is required
- Excellent verbal and written communication skills are required
- Previous retail banking and contact centre experience are highly desirable
- Knowledge of Scotiabank’s products and services
- Ability to multi-task and use various systems to access information while engaging and interacting with the customer
Location(s): Canada : Ontario : Toronto || Canada : Ontario : North York
Bilingual (English/French) Customer Care Advisor
Scotiabank
TorontoCustomer Service Full-time
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Bilingual Contact Center Representative Full-time Job
Customer Service MontréalJob Details
Department Overview
Supporting and helping is at the heart of everything we do atour contact centres, and we’re proud of the value that we can deliver 24-hours a day, 7-days a week for more than 27 million TD customers. Alongside caring colleagues and supportive leaders, you’llhave opportunities to grow and make a meaningful difference to our customers, our communitiesand our business.
Job Details
What You’ll Do
As the voice of TD, you’ll be passionate about understandingour customers. Whether you’reassisting in-bound customers with account inquiries orresolving an issue by recommending a TD product or service, you’ll help us offer personalized support to our customers whenever they need it. You’llconsistently deliver legendary customer service by making it easy, creating value, and delivering trusted advice to our customers.
As a valued member of our Contact Centre Team, you will:
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Make people’s day: strive to deliver an exceptional customer service experience by offering friendly support through your knowledge of TD products, services and solutions.
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Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.
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Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.
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Never stop learning: actively participate in ongoing training and coaching support to help you continue togrow and develop in your role.
Job Requirements
What You Need to Succeed
We’re proud to work with a group of diverse colleagues. If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter.
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High School Diploma or equivalent
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Bilingual – (French & English)
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Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns. (Preference given to those with experience in financial or service industries.)
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Ability to multitask and navigate through computer systems,applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics.
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Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.).
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Flexibility, resiliency, and a positive attitude when responding to challenging situations.
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Ability to work both independently and as part of a team.
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Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices.
Language Requirement
This position requires proficiency in a language other than French to support customers, employees or markets located outside the province of Quebec or who require services in a language other than French.
Additional Information
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.Whether you have a passion forhelping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organizationat TD – and we’re committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide in-person training and onboarding sessions at 7250 rue Mile - End to ensure that you’ve got everything you need to succeed in your new role.
InterviewProcess
We’ll reach out to candidates of interest to schedule an interview. We do our bestto communicate outcomes to all applicantsbyemail or phone call.
National Occupation Classification (NOC) Code
63102 - Financial sales representatives
Bilingual Contact Center Representative
TD BANK
MontréalCustomer Service Full-time
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Client Service Representative Part-time Job
Customer Service OttawaJob Details
Reporting to the Manager of Parking, Lockers, and Card Services Service, the Client Service Representative (CSR) responds to a wide variety of in-person, telephone, mail, email, and other duties related to the departments. The incumbent performs clerical services related to is the front-line person who liaises with departments and personnel both internal and external to the College. The incumbent informs clients about College policies and procedures in a knowledgeable and comprehensive manner.
The Client Service Representative is often the first point of contact for the College and is responsible for setting a positive, professional tone in interactions with all clients.
Duties and Responsibilities :
CLIENT SERVICE
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Services availability
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Payment deadlines for infractions
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Eligibility for U-pass and or specific parking requirements
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Responding to complaints and emergencies
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Assisting clients with access to the required services
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Validates student information and processes student and staff identification cards
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Waitlists
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Conducting withdrawals
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Initiating transfers (parking lot, Lockers)
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Initiatingrefundrequests
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Supporting appeals process
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Provide information on service availability which includes:
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Parking
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U-Pass
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Student/Staff and Alumni cards
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Lockers
FINANCIAL TRANSACTIONS
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Determining outstanding accounts and encumbrances
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Accepting payments for parking, lockers, and card services
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Reconciling and balancing daily transactions
CLERICAL
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Creating and updating student, staff, guest records
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Entering data, in Parking management software, GeneSIS, and Card productions software
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Responding to emails and phone calls
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Assisting clients with form completion
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Assisting clients with form completion
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Provide campus directions
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Running required reports
Processes
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Demonstrates correct methodologies, processes, and procedures of new full-time and part-time staff
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Other Duties as Assigned
Required Qualifications:
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One (1) year certificate related to business, office administration, marketing or related industry
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Minimum of three (3) years experienceof practical experience in a “high demand” client-service setting in an educational institution or equivalent experience in a similar setting.
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Work experience in a complex detail-oriented, customer service-driven computerized office setting.
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Experience in Microsoft Outlook, Word, and Excel
*Position is paid at Clerk, Payband D-Comparator
*Vacancy is for P21232
Anticipated Schedule:
Monday to Friday 12:00PM - 5:00PM
This position requires regular on-site work at Algonquin College’s Woodroffe (Ottawa) Campus
This position is subject to the terms of the Part-time Support Staff Collective Agreement: https://www.algonquincollege.com/hr/files/2019/06/2019-21-PT-Supp-Staff-CA_FINAL_EN.pdf
Client Service Representative
Algonquin College
OttawaCustomer Service Part-time
25.92 - 30.01
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Customer Service Representative Full-time Job
Customer Service GuelphJob Details
About the role
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.
Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:
- Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
- Processing day to day transactions
- Nurturing rich, long-standing relationships
- Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
- Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
Is this role right for you? In this role you will:
- Build strong customer relationships and deliver excellent customer service
- Uncover and solve customers’ needs
- Explain complicated concepts simply
- Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
- Demonstrate an eagerness to learn and determination to succeed
Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:
- Have proven customer service skills through work or community involvement
- Are willing to assist in a professional, friendly and efficient manner
- Are available to work a flexible schedule
- Are comfortable in simple sales situations
- Have strong technical skills and the ability to promote digital and self-service banking options to our customers
What’s in it for you?
- The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
- A rewarding career path with diverse opportunities for professional development
- Internal training to support your career growth and enhance your skills
- An organization committed to making a difference in our communities – for you and our customers
- You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
- A competitive compensation and benefits package
Location(s): Canada : Ontario : Guelph
Customer Service Representative
Scotiabank
GuelphCustomer Service Full-time
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Customer information service representative retail Full-time Job
Customer Service WhitehorseJob Details
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates don’t need standard educational qualification such as degree, certificate or diploma
Experience: Candidates don’t need experience although having experience is an asset
Computer and technology knowledge: Internet, MS Excel, MS Windows, MS Word, and MS Office
Own tools/equipment: Cellular phone and internet access
Security and safety: Driving record check (abstract)
Physical Requirements:
The candidates should have a strong attention to detail and be able to thrive in a fast-paced environment
- The candidates should be willing to work overtime when required and able to meet tight deadlines
- The candidates should be capable of working effectively under pressure, comfortable with bending, crouching, and kneeling, and possess hand-eye coordination skills
- The candidates should be able to handle heavy loads, be physically fit for demanding tasks, and willing to perform repetitive tasks
- The candidates should be able to stand for extended periods and comfortable with walking as part of their duties
Candidate Status:
- Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
- Candidate must have legal authorization (Work Permit) to work in Canada
- If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position
Responsibilities:
- The candidates should be able to answer written and oral inquiries from customers, address their complaints or concerns promptly and effectively, and provide courteous and accurate information
- The candidates should be able to maintain records and statistics related to customer inquiries and complaints, obtain and examine all relevant information to assess client feedback, inquiries, and complaints, and deliver meaningful information and services
- The candidates should be able to order office supplies, maintain inventory levels, perform general office duties, receive credit and employment applications from clients, and maintain and manage a digital database efficiently
- The candidates should be able to answer clients’ inquiries promptly and provide relevant information as needed
Benefits:
- The candidates will get health care plan
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details
By email
[email protected]
Customer information service representative retail
Midnight Sun Drilling Inc
WhitehorseCustomer Service Full-time
25 - 35
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Customer Service Full-time Job
Customer Service WinnipegJob Details
Requirements:
Languages: Candidates must have knowledge of the English and French Language
Education: Candidates should have educational qualifications such as a Secondary (high) school graduation certificate or equivalent experience
Experience: Candidates should have experience working with SAP or an equivalent financial management software
Other Requirements:
The candidates should have experience working with the public in a front-line customer services-oriented environment (serving the public in person and over the phone)
- The candidates should have experience performing clerical and administrative duties in an office environment, such as data entry, preparing specialized or highly complex documents, and processing detailed documentation and manual and electronic file maintenance
- The candidates should possess strong organizational and time management skills with the ability to prioritize workloads and effectively manage deadlines
- The candidates should demonstrate the ability to work with a high level of accuracy, thoroughness, and attention to detail
- The candidates should have excellent interpersonal skills with the ability to work effectively as part of a team
- The candidates should be able to manage confidential and sensitive information
- The candidates should have experience and proficiency with Microsoft Office (Word, Excel, and Outlook)
- The candidates should exhibit effective written communication skills with experience drafting and editing correspondence or other communications
- The candidates should have effective verbal communication skills to clearly and professionally communicate with internal and external stakeholders
- The candidates should be able to work independently with minimal supervision
- The candidates should have experience with interpreting and applying legislation, regulations, policies, and/or procedures
Responsibilities:
- The candidates should be able to be responsible to provide support in a Customer Service role
- The candidates should be able to communicate with the public through various channels
- The candidates should be able to respond to inquiries and resolve issues effectively
- The candidates should be able to assess, process, and complete applications in a timely manner
- The candidates should be able to perform data entry accurately
- The candidates should be able to maintain physical and electronic records efficiently
Benefits:
- The candidates will get extended health, health spending, dental, vision, long term disability, and supportive employment
- The candidates will get sick leave, paid vacation, maternity/paternity leave, family related leave and a defined pension plan
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume and advertisement number) through the below-mentioned details.
By email
[email protected]
Customer Service
Manitoba Government
WinnipegCustomer Service Full-time
43,557 - 49,968
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Customer service agent Full-time Job
Bulk Carriers (P.E.I.) Limited
Customer Service CharlottetownJob Details
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate or equivalent experience
Experience: Candidates don’t need experience although having experience is an asset
Computer and technology knowledge: Database software, internet
Security and safety: Criminal record check
Physical Requirements:
- The candidates should be able to work under pressure in a fast-paced environment, and a repetitive tasker
- The candidates should be able to work with attention to detail
- The candidates should be able to work in tight deadlines
Other Requirements:
- The candidate should be punctual, client focus, organized, initiative, flexible, reliable, and judgmental
- The candidates should have excellent oral communication, excellent written communication, efficient interpersonal skills, and be able to work as a team player
Candidate Status:
- Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
- Candidate must have legal authorization (Work Permit) to work in Canada
- If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position
Responsibilities:
- The candidates should be able to access and process information, address customers’ complaints or concerns
- The candidates should be able to answer inquiries and provide information to customers
- The candidates should be able to arrange for billing for services
- The candidates should be able to arrange for refunds and credits
- The candidates should be able to explain the type and cost of services offered
- The candidates should be able to maintain records and statistics
- The candidates should be able to perform general office duties, receive and log complaints
Benefits:
- The candidates will get on-site amenities, travel insurance, vision care benefits, health care plan, dental plan, and free parking
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
By email
[email protected]
Customer service agent
Bulk Carriers (P.E.I.) Limited
CharlottetownCustomer Service Full-time
40,000 - 50,000
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Customer Service Specialist Full-time Job
Customer Service SurreyJob Details
The sales merchandiser contributes to the success of Frito Lay Canada by providing exceptional customer service to various large and small accounts, such as supermarkets and variety stores. This includes merchandising products, freshness rotation, display set up and maintenance, storage room organization and movement of product from storage to the sales floor.
What you can expect from us:
- Competitive compensation and comprehensive benefits designed to fit your unique needs
- A dynamic and inclusive culture that promotes you to bring your whole-self to work
- Inspiring positive change for people and the planet with sustainability goals
- A supportive team that will encourage your professional growth and development
Compensation: $965.60
Responsibilities
- Merchandise store shelving, racks and displays with PepsiCo products
- Utilize Point-of-Sale materials
- Keep back-room stock in neat and orderly condition, ensure shelving cleanliness is maintained
- Provide excellent service to assigned accounts; create and maintain goodwill with all customers
- Perform all assigned duties in a safe and productive manner
Qualifications
- Valid driver's license, clean driving record and a reliable vehicle
- Merchandising or retail customer service experience is helpful, but not necessary
- Ability to work with minimal supervision
- Must be able to perform frequent bending, twisting, kneeling, squatting, reaching over shoulder
- Able to lift 50 plus poundsand push or pull up to 200 pounds using a pallet jack
Customer Service Specialist
PepsiCo
SurreyCustomer Service Full-time
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Customer Support Specialist Full-time Job
Customer Service MississaugaJob Details
Responsibilities
- Execute Weekly happy calls after repair completion / Make call back to customers after repair completed to collect feedback (same as NPS questions indicated in the NPS report).
- Follow up with all assigned SROs on daily basis to prevent unnecessary trips for repair.
- Follow up with parts dept on pending orders or back orders.
- Monitor and answer social media (fb, instagram, twitter, reddit) service feedback
- Receive escalated cases from T2 (VOC, Repair status, parts availability...)
- Daily Handling of VOC the triage for all escalations including investigating and collecting evidence and POP
- Create RMA for escalated non-repairable cases reported by both CC and ASC
- Escalate Exchanges requests to ECR.
- Receive all technical inquiries from T2 and provide solution.
- Create Technical bulletin for call center.
- Ship FW to customers if required.
- Improved FCR by training and coaching front-line agents.
- Support with training of the Front line on new policies and procedures and all communications from Canada back office and provide training report.
Requirements
- Associate’s or Bachelor’s degree preferred.
- Minimum 1 year of experience in customer service-related position in a service industry.
- Strong communication and problem-solving skills.
- Attention to details and ability to maintain accurate records.
Customer Support Specialist
LinHR Consulting Inc
MississaugaCustomer Service Full-time
50,000 - 51,000
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Customer Care Agent Full-time Job
Customer Service SaskatoonJob Details
Under the supervision of the Service Saskatoon Customer Care Centre Supervisor, this position is responsible to provide support and information to customers regarding civic programs and civic services to ensures an exceptional customer experience.
Duties & Responsibilities
- Receives, documents and responds to a variety of emergent and non-emergent customer inquiries, service requests, concerns and complaints through various communication networks. Compiles, records and tracks customer feedback.
- Communicates information to the citizens verbally and in writing ensuring responses are communicated as outlined within corporate processes and established service levels.
- Provides 24 hour – 7 days a week program and service support for the Citizens of Saskatoon.
- Provides professional in-person customer service and customer care by educating citizens on availability and use of online services.
- Utilizes all functions within and supports training of the Customer Relationship Management (CRM) system. Manages and maintains information in the corporate knowledge database.
- Updates communication for service alerts on the City website.
- Responds to or redirects customer inquiries to the appropriate department and performs customer call backs after inquiry investigations, or as requested by Supervisor.
- Receives and dispatches work to field staff, prioritizes calls according to urgency and importance and communicates with emergency services, as required.
- Dispatches crews, vehicles or other field units to appropriate locations by use of radio, phone or computer. Monitors the route and status of field units to prioritize work schedule. Provides field units with information about work orders, traffic, obstacles, and requirements.
- Acts as a liaison with scheduling groups and field staff to ensure work is completed and arranges overtime callouts as determined by established protocol.
- Contacts Management on-call groups during emergency situations and for approval of additional staff in order to maintain service levels,
- Provides suggestions and feedback to improve services offered, departmental processes and procedures citizen services-based knowledge and experience.
- Assists with the training of new staff, as required.
- Performs other related duties as assigned.
Qualifications
Education, Training and Experience Requirements:
- Graduation from a business college
Or
- Graduation from a one-year post-secondary business-related program.
- Four years’ related customer service and operational dispatch experience, including resolving concerns of customers and experience working in a customer service business systems Hosted Contact Centre and CRM.
- Typing speed of 55 w.p.m.
- Successful completion of, or ability to successfully complete customer service training.
Knowledge, Abilities and Skills:
- Knowledge of office principles, procedures and systems.
- Knowledge of business English and arithmetic.
- Knowledge of fundamental concepts, best practices, methods and/or tools used to store and deliver information such as interactive media, social media, or publication.
- Ability to work as a team member with minimal supervision.
- Ability to communicate effectively, orally and in writing.
- Ability to remain calm and composed when faced with emergent situation
- Ability to deal courteously, tactfully and effectively with customers.
- Ability to perform multiple tasks at one time.
- Ability to research, analyse and interpret information in accordance with established policies and procedures.
- Ability to solve problems independently.
- Ability to establish and maintain effective working relationships with the public, contractors and civic employees.
- Skill in the care and use of office equipment, including computers, with Microsoft Office software, and online computer terminals.
Additional Requirements
Shift work and weekend work will be involved.
Weekly Hours: 40
Customer Care Agent
City Of Sasakatoon
SaskatoonCustomer Service Full-time
28.45 - 31.37
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Customer Service Representative Full-time Job
Customer Service TorontoJob Details
Application Deadline:
07/29/2024
Address:
5516-5522 Yonge St, Units 4-7
Job Family Group:
Retail Banking Sales & Service
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.
- Identifies customer needs and initiates referrals to BMO colleagues.
- Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
- Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
- Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
- Contributes to meeting branch business results and the customer experience.
- Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
- Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
- Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
- Acts as a key member of a collaborative and versatile branch and market team.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
- Organizes work information to ensure accuracy and completeness.
- Takes the initiative to find creative approaches that make each customer’s experience feel personal.
- Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
- Contributes to business results and the overall experience delivered in the branch.
- May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
- Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
- Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
- Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with legal and regulatory requirements for the jurisdiction.
- Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
- Completes standardized tasks under supervision.
- Performs initial problem solving within given rules/limits & escalates when required.
- Broader work or accountabilities may be assigned as needed.
Qualifications:
- No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
- High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
- Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
- Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
- Projects a professional presence.
- Basic knowledge of specialized sales and business banking solutions to refer to specialists.
- Passionate commitment to helping customers.
- A focus on delivering a personal experience to customers.
- Resourceful self-starter with courage and confidence to approach customers.
- Readiness to collaborate and work in different capacities as part of a team.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
- Basic knowledge learned on the job.
- Verbal & written communication skills - Basic (in business environment).
- Organization skills - Basic (in business environment).
- Collaboration & team skills - Basic (in business environment).
Salary:
$33,850.00 - $44,000.00
Customer Service Representative
BMO CANADA
TorontoCustomer Service Full-time
33,850 - 44,000
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Customer service cashier | LMIA Approved Full-time Job
Customer Service FrederictonJob Details
Requirements:
Languages: Candidates must have knowledge of the Bilingual Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate or equivalent experience
Experience: Candidates should have experience of 1 to less than 7 months
Location: 790 rue Principale, Neguac, NB E9G 1N5
Shifts: Day, Weekend, Morning
Physical Requirements:
- The candidates should be able to work with attention to detail
- The candidates should be able to stand for extended periods
Candidate Status:
- Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
- Candidate must have legal authorization (Work Permit) to work in Canada
- If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position
Responsibilities:
- The candidates should be able to process money, cheques, and credit/debit card payments
- The candidates should be able to stock shelves and clean the counter area
- The candidates should be able to greet customers
- The candidates should be able to participate in promotional activities
Benefits:
- The candidates will get group insurance benefits
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
By email
[email protected]
In-person
790 rue Principale
Neguac, NB
E9G 1N5
Between 08:00 AM and 06:00 AM
Customer service cashier | LMIA Approved
Neguac Home Hardware
FrederictonCustomer Service Full-time
15 - 16.50
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